Questionnaire

Section A

Introduction
Company Name
Contact details
Address :
E-mail: Phone no:
Business activities of organization
a).
b).
c).
d)
ERP Tool currently used
a)
b)
c).
d)


Section B
1. Have you ever used SAP B1
yes no

If yes,
a) What version :
b) Since how many years :
c) What modules being used :
d) Who implemented :
e) Positive points :
f) Pain points :
g) Have AMC from SAP :


2. Rate the following (1-worst ,2 -not bad,3- average ,4 -good , 5- excellent)
a) Your experience with SAP B1 :
b) Requirements met :
c) Users experience level :

3. Are you satisfied with the customer service
yes no
If yes, rank Customer service :
(1-worst ,2 -not bad,3- average ,4 -good , 5- excellent)

If no, reason

..
.

4. Going ahead with SAP B1

a) What requirements does your business need

b) Any extra expectations

c) Do you plan to upgrade to newer version

Suggestion (if any)
Section C
1.Name the tool here:
About the tool
2.Catering business needs
Yes no
If yes,
a) What version :
b) Since how many years :
c) What modules being used :
d) Positive points :
e) Pain points :
3. rate the following(1-worst ,2 -not bad,3- average ,4 -good , 5- excellent)
a) Your experience with current tool
b) Requirements met :
c) Users experience level :
d) Support from SAP :

4.Looking for change in ERP tool
Yes no
5.Any requirements that you want for your business
Yes no
If yes , suggest
..
.

6.Do you want to try SAP B1
Yes no
Any suggestion for organization ..
.