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CAREER HIGHLIGHTS:

> Co-inventor of Hook and Peg


patent US D668,530 S Oct 2012
> Work with business development
to increase revenue and gross margin
22% YOY on card production
orders. Strategize on timing and
procurement options to achieve
customer targets.
CHARISMA D. BERMUDEZ
bermudez398@yahoo.com www.linkedin.com/in/charismabermudez

Logistics & Supply Chain Expert
Project Management
Strategic & Tactical Planning
Team Leadership
Process Implementation
Third-Party Negotiations
Inventor
Educated, experienced Manager with over a decade of experience overseeing the
day-to-day operations and staff assigned to a variety of projects, with a focus on
fulfillment, logistics and supply chain management. Demonstrated ability
coordinating between multiple departments at all levels of the organization. Proven
track record motivating teams to achieve beyond organizational goals while
remaining within budgets, exceeding delivery expectations, and providing superior
customer service that result in improved brand loyalty and increased revenue.

CAREER PROGRESSION

BLACKHAWK NETWORK, INC. Pleasanton, CA 2007-2014
OPERATIONS SUPPLY CHAIN AND PROCUREMENT MANAGER
Develop and manage tactical operations in procurement, project management,
vendor compliance, inventory control, quality compliance, logistics execution and
distribution. Created best practices and methods to manage product lifecycle from
concept, planning, production, distribution and delivery. Established quality
compliance and reporting tools to track and scorecard vendor performance.
Coordinate with Accounting, Finance, and Sales in evaluating client projections
and contracts to establish budgets and materials forecasting.
Recommend vendors based on specialization of materials, negotiate pricing,
production capacity, and timing to support launch of product.
Collaborate cross-functionally with various internal departments (Marketing, Account management, Sales, and
Accounting) to troubleshoot logistics and provide procurement solutions for each unique retailer.
Review forecasts with Business Development and Sales to determine and plan inventory needs. Work closely with
vendors and accounting to reconcile inventory and manage cycle count accuracy.
Perform routine audits to ensure accurate record keeping, purchase order and invoice accuracy, and process
compliance.
Coach and develop team members to identify process improvement opportunities through process mapping and
integrating the DMAIC methodology into routine practice.
Created efficiencies by consolidating phases of project lifecycle into a single database (Quickbase). Refined and
loaded commonly used RFE forms into the database, creating the process to track quotes, create projects, award
vendors, and manage milestone tracking from inception to delivery of product.

UNITED PARCEL SERVICE San Francisco, CA 1999-2007
INDUSTRIAL ENGINEER SUPERVISOR (WAREHOUSE/HUB OPERATIONS)
Devised and implemented specific operating plans for various scale operations that employ over 500 employees in
multiple facilities throughout Northern California. Executed internal audits and work measurements to maintain
compliance with operating procedures to optimize employee output. Automated data gathering and analysis to measure
operational effectiveness against internal metrics.
Evaluated and streamlined operating procedures by identifying and eliminating redundant processes.
Trained and audited teams in International and domestic air compliance in proper handling and shipment
auditing methods.
Worked with operators in managing auditable records, database management and process compliance.
Collaborated cross-functionally with Account management and other internal operators, creating capacity to
handle volume shipments.
Forecasted volume and equipment needs and performed cost justification, load capacity and Gantt analysis.


SEAGATE PROPERTIES San Rafael, CA 1998-1999
OFFICE MANAGER, EXECUTIVE ASSISTANT
Drafted property contracts and executive correspondences, provided quality customer service to tenants, managed and
updated tenant profiles, and supervised general day-to-day office activities and reception.


WORLD EXPLORER CRUISES San Francisco, CA 1996-1997
CUSTOMER SERVICE REPRESENTATIVE
Provided superior customer service to travel agents and consumers making cruise reservations to Alaska and the
Western Caribbean.

EDUCATION
SAN FRANCISCO STATE UNIVERSITY | BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION - INTERNATIONAL LOGISTICS