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Chapter 2 - IT Essentials - PC Hardware & Software

1 Refer to the exhibit. Which type of tool is shown in the graphic?

cable meter

digital multimeter

network traffic monitor

electrostatic discharger

2 A technician has a room of computers which are running very hot. The technician
discovers that the heat sinks in the computers are very dusty. What should the
technician use to clean the heat sinks?

mild cleaning solution

lint-free cloth

isopropyl alcohol

compressed air

3 A technician wants to limit the chances of ESD affecting his workspace. Which
three precautions should be taken? (Choose three.)

Store all computer components in clear plastic bags.

Ensure antistatic mats are on the workbench and floor.

Wear an antistatic wrist strap.

Ensure that all flooring is carpeted.

Keep all components in antistatic bags.

Keep environment cool and dry.

4 Which two tools can help protect against ESD? (Choose two.)

antistatic wrist strap

compressed air

antistatic mat

safety glasses

polyester clothing

5 A technician accidentally spills a cleaning solution on the floor of the workshop.

Where would the technician find instructions on how to properly clean up and
dispose of the product?

the material safety data sheet

the insurance policy of the company

the local hazardous materials team

the regulations provided by the Occupational Safety and Health Administration

6 The performance of a computer is reduced after it has been using the Internet.
Which three tools could be run to try to improve the performance of the computer?
(Choose three.)


Spyware Remover


Disk Cleanup

a BIOS updater

Device Manager Utility

7 Which tool in Windows XP gives a technician access to initialize disks and create


Disk Cleanup

Disk Management


8 Which tool should be used if a user needs to optimize space on a hard drive?


Disk Management



9 Which two types of tools can help protect a computer from malicious attacks?
(Choose two.)

Anti-virus software

Disk Cleanup

Disk Management



Spyware Remover

10 What is the proper way to dispose of outdated CRTs?

All of the components should be disposed of into landfills.

All of the components should be properly incinerated.

All of the components should be recycled whenever possible.

All of the components should be sealed in containers and disposed of into landfills.

11 Which condition refers to a reduced voltage level of AC power that lasts for a
period of time?




12 What is recommended to remove dust from inside a computer case?

damp cloth

dust cloth

household vacuum cleaner

can of compressed air

13 Which three computer components contain hazardous materials and require

special handling for disposal? (Choose three.)


floppy drives


optical drives

parallel cables

printer toner cartridges

14 Refer to the exhibit. Which type of tool is presented in the graphic?

hex screwdriver

stripped screwdriver

Phillips-head screwdriver

flat-head screwdriver
15 Which Windows XP command-line utility scans the critical files of the operating
system and replaces any files that have been corrupted?



Disk Cleanup

Disk Management

Scan System

System File Checker

16 Which precaution should be taken when working around electronic devices?

Avoid using magnetized tools

Only use hand tools from the same vendor

Wear ESD protection to repair monitors in humid environments

Avoid using ESD wrist straps and ESD mats simultaneously

17 Which step should be performed first when servicing computer equipment?

Wipe down the exterior with a lint-free, damp soft cloth.

Open the case and check for any loose connections.

Turn off and remove the power source.

Replace any suspected bad components with known good components

18 Which condition refers to a sudden increase in voltage, which is usually caused

by lightning?