HALAMAN SAMPUL
DAFTAR ISI
BAB I. PENDAHULUAN
A. Latar Belakang Masalah ......................................................................... 1
B. Rumusan Masalah ................................................................................... 4
C. Tujuan Penelitian ..................................................................................... 4
D. Manfaat Penelitian ................................................................................... 4
E. Kerangka Pemikiran ................................................................................. 5
1. Resolusi Konflik.................................................................................. 4
2. Aktor dalam Proses Resolusi Konflik............................................ 8
2.1 Face Negotiation Theory...................................10
3. Komunikasi dalam Resolusi Konflik ..................................................12
3.1 Strategi Komunikasi dalam Resolusi Konflik...................16
F. Model Penelitian .....................................................................................20
G. Definisi Operasional ...............................................................................21
H. Metode Penelitian ...................................................................................22
BAB II. KONFLIK DAN UPAYA KOMUNIKASI DALAM RESOLUSI
KONFLIK AHMADIYAH
A. Potret Konflik Beragama di Indonesia .................................................27
B. Potret Konflik Ahmadiyah di Indonesia ..............................................31
C. Menyoal SKB 3 Menteri dan Pergub Jabar Tentang Ahmadiyah
..............................................................................................................40
D. Aktor-Aktor
Sebagai
Negosiator
dalam
Resolusi
Konflik
...............................................................................................................44
E. Komunikasi Persuasif dalam Konflik ...................................47
BAB V. PENUTUP
1. Kesimpulan .........................................................................................131
2. Saran ...................................................................................................133
DAFTAR PUSTAKA ..........................................................................................134
LAMPIRAN .........................................................................................................139