COLD COFFEE

SERVE TO
CUSTOMER
ENVIRONMENT
MATERIAL PEOPLE
FACTOR OF PROBLEM IN FOOD SERVICE INDUSTRY
Lack of skills/
low
knowledge
Inexperience
(new staff)
SOP
Non-insulated pots
for coffee
Machine Error
Concentration
Quantity of
Coffee Shot
Air conditioning
vent over food
station
Limited
proficiency in
clients language
MEASUREMENT
Maintenance
Quantity of
Coffee Shot
MACHINE
Equipment not
proper clean
Thermometer
reading error
Milk not heated
until 160 C
Not followed
METHOD