DEON THOMAS

158 SPRENGER AVE.

BUFFALO NEW YORK 14211
(716)248-7194
Deont2005@yahoo.com
PROFESSIONAL PROFILE
A skilled professional manager with leadership qualities and high moral/business ethics. A
Proven assertive manager with outstanding interpersonal, communication, organization and
people management skills. A team player with eight years of management experience who
readily identifies the strengths and weaknesses of each team member and inspires them to do
their best work in an effective manner.

SUMMARY OF QUALIFACATIONS

Team Leadership and Mentoring

Discernment
Good listener
Problem Solver
Big Picture Thinker
Accountability
Empathy

EMPLOYMENT HISTORY
HSBC, Buffalo, NY

7/2013 - Present

Senior CMB KYC Review Officer: Analysis of Anti-Money Laundering (AML)/Terrorist

Financing and overall client risks of Commercial new and existing customers (including Business
Banking, Middle Market, Large Corporates, and Commercial Real Estate). Approver of Know
Your Customer (KYC) profiles at onboarding, during periodic reviews, and event-driven reviews.
Evaluates information for KYC Services to determine the Banks appetite to onboard or maintain
the customer.
HSBC, Buffalo, NY

10/2012 7/2013

CDD Services Analyst: Create and maintain Commercial Banking (CMB), Know Your
Customer (KYC) profiles in compliance with Anti-Money Laundering (AML)/Bank Secrecy Act
(BSA) policy and CMBs Line of Business (LOB) procedures. Completes initial customer due
diligence, collect and review business documentation and communicates with the front office to
facilitate collection of required customer information.
HSBC, Buffalo, NY

11/2010 10/2012

Business Banking Specialist: Providing consultation for sales and service of business
banking products such as Business checking accts, Business credit cards, Business savings
accounts, and business loans.
HSBC, Buffalo, NY

6/2010 11/2010

Personal Banking Representative: Provided consultation for sales and service of personal
banking products such as checking accounts, credit cards, saving accounts, and loans.
HSBC, Buffalo, NY

2008 2010

Senior collector: Collect on overdrawn checking accounts, Installment loans, Business line of
credit, Business credit cards and Commercial loans. In addition I also provided world class
customer service.
Orkin Pest Control, Amherst, NY

2007- 2008

Service Manager: Management duties include Leadership, quality assurance, supervision of

13 technicians, training and development, customer service, and customer retention.
Definity Health, Tonawanda, NY

2006 -2007

Customer Care Professional: Educate customers on how their medical benefits work,
balance billing, medco issues, and claim problems.
Aarons Sales & Lease, Buffalo, NY

2004 2005

General Manager: Management duties including Leadership, staffing, training, purchasing,

cost control, customer relations, and marketing.
Rainbow Rentals, Buffalo, NY

1998 2004

Store Manager: Responsible for overall store performance. Management duties include
leadership, training and development, customer service, revenue growth, collections and
inventory control.

EDUCATION
Medaille College, Williamsville, NY

MOL: Masters of Organizational Leadership- Expected 12/2014

Bryant & Stratton College, Getzville, NY

BBA: General Management - 2007

Bryant & Stratton College, Buffalo, NY

AOS Degree: Business Management 1998

References furnished upon request