16-1430 Highbury Ave, London ON, N5Y6M4

Cell: (226)234-6953
Email: kirstencollier@hotmail.com

Profile
A highly motivated individual currently completing the Business - Purchasing program at
Fanshawe College. Recent graduate of the Fashion Merchandising program also offered
through Fanshawe. An excellent communicator who thrives in a fast-paced and challenging
environment. Committed to delivering a highly satisfying customer experience while staying upto-date on current and future trends within the industry.

Work Experience
Sales Advisor, H&M, White Oaks Mall, London ON

2014-Current

Provided exceptional customer service; working in a fast-paced environment as a fashion and

sales advisor to customers of all ages
Handled cash, credit, and debit card transactions, returns, exchanges, closing procedures
Responsible for rotating stock, visual merchandising without plan-o-grams, garment caring,
shop-theft prevention, and general housekeeping
Sales Associate, Ardene, White Oaks Mall, London ON

2013-2014

Provided exceptional customer service; working in a fast-paced environment

Handled cash, credit, and debit card transactions, exchanges, closing procedures
Responsible for rotating stock, visual merchandising without plan-o-grams, product recovery,
shop-theft prevention, and general housekeeping
Sales Associate, Victorias Secret, Masonville Mall, London ON

2012-2013

Focused on building relationships with customers; working in a fast-paced environment

Responsible for bra fittings, floor sets, product recovery, shop-theft prevention, and general
housekeeping

16-1430 Highbury Ave, London ON, N5Y6M4

Cell: (226)234-6953
Email: kirstencollier@hotmail.com

3rd Key Holder, ICING by Claires, Masonville Mall, London ON

2011-2012

Managed daily sales quotas and targets, assisted customers affectively to achieve those goals
Responsible for daily paperwork, rotating stock by following plan-o-grams, signage, markdowns, bank runs, product recovery, shop-theft prevention, and ear-piercings
Handled cash, credit, and debit transactions, returns, exchanges; opening and closing alone
Sales Associate, Addition Elle, Masonville Mall, London ON

2010-2011

Responsible for bra fittings, rotating stock by following plan-o-grams, signage, mark-downs,
bank runs, product recovery, shop-theft prevention, and general housekeeping
Handled cash, credit, and debit card transactions, returns, and exchanges, closing procedures
Offered exceptional service while respecting the sensitive nature of our products
Retail Kiosk Clerk, Youth Opportunities Ultd, Covent Garden Market, London ON
2010
Responsible for daily paperwork, rotating stock, weekly inventory counts, setup and
operation during the Covent Gardens Outdoor Market days, sampling, and general
housekeeping
Handled cash, credit, and debit card transactions; opening and closing the kiosk alone

Education/Certifications
Business Purchasing Diploma
2014-2016
Fanshawe College, London ON
Fashion Merchandising Diploma
2012-2014
Fanshawe College, London ON

First Aid/CPR Level C Certification

Saint Johns Ambulance, London ON
References + Portfolio available upon request

2010