Dear Valued Customer

Thank you for choosing

CS-F12
REV.0

For office use only

LRC TECH (M) SDN BHD

We invite you to assist us to maintain our dedication to quality & excellence service by commenting your thoughts and observations toward us.
Attended by _________________________________
How do you rate the services of the above-mentioned design & technical support? (Please circle)

Smile & Greeting

Friendliness
Courtesy
Product Knowledge
Patience
Language Proficiency
Attire

Bad

Poor

Average

Good

Excellent

Overall, the service quality...

How about our front desk personnel,

is she up to your expectation? (1=
Bad, 5 = Excellent)
Name (if any):

Rate (1-5)

Phone etiquette
Product Knowledge
Patience
Language Proficiency

General comment on our design & technical support...

1. Exceed your expectation

2. Satisfy your expectation
3. Not up to your expectation, why?

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Products
What kind of product(s) you have purchased?
...
How do you rate our products? (Please circle)

Bad

Poor

Average

Good

Excellent

Value for Money

Quality
Professional Design Service
Overall, our product quality...

Suggestions / Comments on your purchasing experience with us

1.

Exceed your expectation

[ ]

2.

Satisfy your expectation

[ ]

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3.

Not up to your expectation (please state

reason(s) in the space provided)

[ ]

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Why do you buy our products?

(You may select more than one)

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1.

Reputation of the company

[ ]

2.

I like the overall professionalism

& service from the individual

[ ]

I like the design & concept from

the product range

[ ]

3.

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Others
Please tell us how you heard about us?

Through business associates/colleagues

Through friends/family

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Through our advertisement (Pls specify)

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Through internet - how do you find us? (Pls specify)

Search Engine Internet Directories other
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For our further improvement, we would also like your Observation / Suggestions on
our installer team...

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Other (Pls specify)

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Please tell us which age group you belong to?

Under 30 31 35
36 - 40
41 45
46 50
Over 50
Would you come back to us based on this transaction?
Definitely
Probably
No
Would you recommend us to your friends/relatives?
Definitely
Probably
No

THANK YOU for your valuable

time & sharing your views!
All of your comments help further
enhance our service quality J

Kindly state your name and

signature. Thank you.

Date:

Lot 9896-B, Jalan Kampung Jawa, Batu 4 Kampung Jawa, 40460 Shah Alam. (Tel) 03-5161 3799 (Fax) 03-5162 3711 enquiry@lrc.com.my www.lrc.com.my