Organizational Behavior
Learning Objectives
Define organizational behavior (OB)
Identify the primary behavioral disciplines
that contribute to OB
Describe the three goals of OB
Review the challenges and opportunities
for Managers to use OB
Learning Objectives
Explain the key elements in total quality
management (TQM)
Discuss why workforce diversity has
become an important issue in management
Explain how managers and organizations
Organizational Behavior
Productivity,
Absenteeism,
and Turnover
Job
Satisfaction
The
Organization
Psychology
Sociology
The Study of
Organizational
Social Psychology
Behavior
Anthropology
Political Science
Goals of
Organizational Behavior
Prediction Explanation
Control
Improving Quality
and Productivity
Customer
Focus
Continuous
Improvement
Organizational
Improvement
Accurate
Measurement
Employee
Empowerment
Motivation
Improving
People Skills
Communication
Teamwork
Workforce Diversity
The Challenge
of Globalization
Working in
Foreign
Countries
Working with
Multicultural
Diversity
Empowering
the Workforce
Managers
Are Giving
Up Controls
Workers Are
Accepting
Responsibility
Coping with
Temporariness
The Nature
of Work Is
Changing
Organizations
Are Also
Changing
Declining
Employee Loyalty
Workforce
Global
Motivation Competition
Improving
Ethical Behavior
Provide in-house advisers
Create protection mechanisms
Levels of OB Analysis
Individual
Level
Group
Level
Organization
System Level