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Which is the correct procedure to put out a fire with a fire extinguisher after the pin is pulled?

Aim just above the flame, squeeze the lever, and sweep from side to side.
Aim at the base of the flame, squeeze the lever, and sweep from side to side.
Aim directly at the center of the flame, squeeze the lever, and sweep from side to side.
Aim at the base of the flame, squeeze the lever, and sweep from the base to the top of the flame.
Aim just above the flame, squeeze the lever, and sweep from the top to the base of the flame.

A technician is explaining the differences between inkjet printers and laser printers to a
customer. Which two comparisons should the technician make? (Choose two.)
Inkjet printers are less expensive as an initial purchase than laser printers.
A laser printer is significantly slower than an inkjet printer.
Both laser and inkjet printers produce poor quality images.
The laser printer output is dry after printing, but an inkjet printer may still have wet ink
on the paper after printing.
Inkjet printers use plain paper to make economical prints, but laser printers require
more expensive thermal paper.
A customer is angry and calls to complain that the service scheduled on the computer took
longer than expected. The technician reviews the work order and notices that the service was
performed by a new employee. How should the technician respond?
Verify that the computer is working properly now.
Listen to the complaint and then apologize for any inconvenience caused by the
lengthy service on the computer.
Explain that the repair technician sent to perform the service is inexperienced.
Put the customer on hold until a supervisor is available.

What approach should a technician take when receiving a call from a stressed customer?
Ask the customer to telephone back when the customer is feeling less stressed.
Ask the customer to hold, and then wait five minutes for the customer to calm down.
Try to establish a rapport with the customer.
Transfer the customer to a level-two technician who will ask the customer to explain the
problem again.
Once a technician understands a customer complaint, it is common to ask closed-ended
questions. Which question is a close-ended one?

What happened before the error occurred?


Is this the first time the error occurred?
What happened after the error occurred?
What error messages were displayed when the error occurred?

Which two items would be part of a laptop preventive maintenance kit? (Choose two.)
compressed air
plastic scribe
soft cloth
antistatic wrist strap
flat-head screwdriver

In which circumstance should a level one technician initiate an escalated work order?
when a customer appears to be very knowledgeable
when a customer demands talking to a particular technician
when a problem requires expertise from another technician
when the technician cannot understand the problem as explained by the customer

A technician needs to configure a Bluetooth headset for a laptop user. Which two steps should the techni
before installing the headset? (Choose two.)
Remove the battery.
Disconnect AC power.
Enable Bluetooth in BIOS Setup.
Ensure that the antistatic wrist strap is attached to a nonpainted portion of the laptop.
Ensure that the laptop Bluetooth switch is enabled.

In what circumstance would plenum-rated twisted-pair computer network cabling be required?


when the required cable run is more than 330 feet in length
when the cable run must be installed inside a ceiling
when the cable run connects to the MDF
when the cabling is installed at a punchdown block in a wiring closet

Which three actions should be part of a regular computer preventive maintenance plan?
(Choose three.)
removing dust from fan intakes, the power supply, and peripherals
installing appropriate security updates
removing unused or unwanted programs
changing browser settings
deleting old email
installing more RAM in the machine

What are two operating systems that are found on mobile devices? (Choose two.)
Android
iOS
Google
Apple
MobileOS

A technician is attempting to create virtual machines on a PC but wants to ensure that the
physical system resources used by the virtual machines are directly managed by them and not
by the host operating system. How can the technician accomplish this?
Set up the virtual machines using a native hypervisor.
Set up the virtual machines using a hosted hypervisor.
Set up the virtual machines as Windows Virtual PCs
Limit the amount of paged RAM.
Disable hyperthreading in the BIOS.

Which feature of a mobile device touchscreen will allow a user to zoom in displayed items
such as maps and photographs?
long touch
double touch
pinch
slide

A user downloads a widget onto his Android phone but is puzzled to see that when the widget
is touched an app is launched. What is a possible cause?
The user has downloaded a virus.

The widget is corrupt.


The security settings of the Android OS have been compromised.
The widget is associated with the app and this is the normal behavior.

A technician has been asked to reinstall the OS on a computer that has a corrupted operating
system. The technician inserts the installation media in the optical drive. What would be the
most likely action the technician should perform next?
Change the boot sequence in the BIOS.
Change the BIOS password.
Flash the BIOS for a firmware upgrade.
Change clock speeds in the BIOS.

A technician is troubleshooting a computer that fails to print. The technician suspects that the
printer driver may be outdated, proceeds to download the latest driver, and installs it. The
technician attempts to print, but the problem persists. What is the next action that the
technician should take?
Develop a new theory.
Test the theory.
Establish a plan of action.
Identify the problem.

After solving a problem on a computer, a technician checks the event log to ensure that there
are no new error messages. At which step of the troubleshooting process is this action taking
place?
Verify the solution and full system functionality.
Document the findings.
Establish a theory of probable cause.
Determine an exact cause.

A technician has just installed a new laser printer, but is unable to print a test page. What is
the most likely cause for this?
The installed printer driver is the wrong one.
The printer memory is not enough to handle the printing job.
The size of the paper is incorrect.
The page counter needs to be reset.

A user reports that some printing jobs are not being printed. The technician checks and
notices that the jobs are stuck in the printing queue. What action should the technician take to
solve the problem?
Cancel the job that displays the error that is preventing the other jobs from being
printed.
Reinstall the printer driver.
Unplug the data cable from the printer and plug it in again.
Plug the printer to a voltage regulator.

A technician is troubleshooting a printer that fails to print because of constant paper jams.
What should the technician try first?
Clean the printer.
Secure printer cables.
Configure the printer port.
Check for bent pins on the printer cable.

A technician has installed a third party utility that is used to manage a Windows XP
computer. However, the utility is unable to startup automatically whenever the computer is
started. What can the technician do to resolve this problem?
Uninstall the program and then choose Add New Programs in the Add or Remove
Programs utility to install the application.
Use the Add or Remove Programs utility to set program access and defaults.
Change the startup type for the utility to Automatic in Services.
Set the application registry key value to one.

Which Windows feature enables a technician at company headquarters to view the screen and
control the mouse and keyboard of a computer in a branch office?
System Desktop
System Tools
Remote Desktop
Services

Which Windows hard drive partition is referred to as the C: drive?


the first volume partition
the first primary partition

the first extended partition


the first logical partition

Refer to the exhibit. Which utility has the IT department started on each computer?
Chkdsk
Computer Management
Defragment
Scandisk

A technician is asked to set up one hard drive that will support two operating systems and
will store data files in three separate drive locations. Which partition settings will support
these requirements?
1 primary, 3 active, 1 extended, 2 logical
2 logical, 2 active, 3 extended
2 primary, 1 active, 1 extended, 3 logical
3 primary, 1 active, 2 extended

The corporate security policy states that all remote connections use only secure tunnels for
data communications. Which encryption technique secures data traveling across the public
Internet as if it were traveling across the corporate LAN?
MD5
VPN
WEP
WPA

For security reasons a network administrator needs to ensure that local computers cannot ping

each other. Which settings can accomplish this task?


smartcard settings
firewall settings
MAC address settings
file system settings

An administrator receives an email message from what appears to be the company bank. The
email asks for account information. The administrator determines the email is not from the
bank. What type of security threat has the administrator detected?
spyware
grayware
Trojan
worm
phishing

Which two aspects of a computer can be protected by setting the BIOS password? (Choose
two.)
network address assignment method
hard drive settings
operating system login
operating system booting
file system management
firewall settings

Which two password control policies should an organization implement to ensure strong
passwords? (Choose two.)
Passwords should be set to expire every 60 days.
Passwords should contain no more than eight characters.
Passwords must contain encrypted characters.
Passwords should contain letters and numbers.
Passwords should contain only capital letters.

Which open standards-based wireless security mode supports the highest level of security?
WEP

WPA2
WPA
LEAP

A student laptop is running slowly, and the student suspects rogue computers are accessing
the laptop. Which control panel feature is used in Windows Vista to verify the firewall
setting?
Network and Sharing Center
Programs
Security Center
System and Maintenance

In a networking class, the instructor tells the students to ping the other computers in the classroom from the
command prompt. Why do all pings in the class fail?
A virus is on the classroom computers.
The computers are on different networks.
The Windows firewall is blocking the ping.
Port 25 is blocked and preventing the echo request from being transmitted.

A new technician has joined the IT team and is about to service a heavy printer. Which two
precautions should be taken to avoid any injury when transporting the heavy printer to the
service area? (Choose two.)
Avoid lifting the equipment using the strength in your back.
Lift the equipment using the strength in your legs and knees.
Avoid bending your knees when lifting the printer.
Bend your back to pick the printer up.
Avoid lifting the printer close to your body.

What can help control the effect of RFI on a wireless LAN?


Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure the wireless network is on a different frequency than the offending source.
Ensure each wireless NIC is configured to operate at different frequencies from all other
wireless NICs.

The current IP configuration of a small company is done manually and is time-consuming.


Because of increased network growth, a technician needs a simpler way for IP configuration
of workstations. Which service would simplify the workstation IP configuration task?
APIPA
DHCP
DIPS
ICMP

What are the four layers in the TCP/IP reference model?


HTTP, TCP, IP, Ethernet
TCP, IP, Ethernet, IEEE
application, transport, internet, network access
application, presentation, session, transport
physical, data link, network, transport

A technician is to document the current configurations of all network devices in a college,


including those in off-site buildings. Which protocol would be best to use to securely access
the network devices?
FTP
HTTP
SSH
Telnet

A newly hired technician is attaching a computer to the network. Upon examining the
network configuration, the technician recognizes that the computer is configured with a
protocol stack that is used for Internet communication. What protocol stack is installed on the
computer?
AppleTalk
IPX/SPX
NetBEUI
TCP/IP

After the administrator manually configures the correct SSID on a new laptop, the computer
is still unable to connect to the wireless LAN. Which additional action should the
administrator take to resolve this problem?
Modify the group account of the user to include all file permissions.

Reboot the wireless access point.


Rename the laptop and reset the user password on the network.
Verify that the MAC address for the laptop is in the MAC address filter table.

An audit reveals company files that are stored in the personal server space of a former
employee have been modified after the employee left the company. What should be done to
prevent further unauthorized access to these files, while still allowing the company to use
them?
Disable the account of the former employee.
Delete the account of the former employee.
Delete the files from the server.
Change the account to a Guest account.

How is DSL able to carry telephone and data signals at the same time?
Each signal uses a different frequency.
Each connection is dialed separately.
DSL uses low frequency transmissions.
DSL uses digital signals to carry both the telephone and data traffic.

A company has a preventive maintenance policy that requires every computer have a new
restore point created every six months. For computers using the Windows 7 operating system,
how can a technician create the restore point?
From the CLI enter the command restore /cn.
Choose Start > Control Panel > Accessories > System Tools > System Restore >
Create a restore point.
Choose Start > All Programs > Accessories > System Tools > System Restore >
Next.
Right-click My Computer and then choose Properties > Restore > Create Restore
Point.
A computer technician performed a number of actions to correct a problem. Some actions did
not solve the problem, but eventually a solution was found. What should be documented?
everything that was done to try to solve the problem
only the solution, because this solved the problem
only the failed attempts, so that future technicians will know what not to try
a description of the problem and solution

Which are two potential risks to a mobile device that could result from rooting or jailbreaking
the device? (Choose two.)
A custom OS enables user access to the root directory.
A custom OS may not properly create or maintain sandboxing features.
The user interface may be extensively customized.
The device performance may be improved.
Some features initially disabled by a carrier may be enabled.

A computer can access devices on the same network but cannot access devices on other
networks. What is the probable cause of this problem?
The cable is not connected properly to the NIC.
The computer has an invalid IP address.
The computer has an incorrect subnet mask.
The computer has an invalid default gateway address.

A student enables file sharing on a laptop so that a friend can access music files. Which type
of service is being configured?
FTP
peer-to-peer
Telnet
DHCP
DNS

Which three attributes of NTFS make it a better file system than FAT32? (Choose three.)
file and folder permission options
file size per volume of 4.17 million
journaling
large cluster size
encryption at the file and folder level
maximum individual file size of 4 GB

Which memory module used to hold instructions for booting a PC and loading the OS, but is
still used on adapters even though the memory contents cannot be changed?
RAM

ROM
cache
main memory

Why do laptop computers use CPU throttling techniques?


to enhance the performance of the CPU
to reduce the heat that the CPU may generate
to ensure the CPU is running at its peak speed
to conserve the battery life by reducing the bus speed between the CPU and RAM

A technician is upgrading an ATX motherboard with another ATX motherboard. Which


component might be affected by this and need to be upgraded and bought as an additional
purchase?
BIOS
chipset
CMOS battery
CPU
PCIe adapter

A student wishes to buy a computer suitable for game playing. What CPU speed would be
appropriate for game playing?
44.1 MHz
100 MB/s
3 GHz
1 TB

A customer needs to purchase a new power supply for a computer. What must be considered
when selecting an appropriate power supply?
The power supply converts DC to AC.
The power supply has sufficient wattage to support all components inside the computer.
The power supply provides at least 800 V.
The power supply must have both a P-8 and P-9 connector.

What are the terms refresh rate, interlace, and aspect ratio related to?

hard drive efficiency


audio signal
scanner output
image quality of a monitor

Which two interface types make it possible to attach different external components to laptops
and desktops without powering the computer off? (Choose two.)
PS/2
FireWire
PCI
PCIe
USB