Samantha Schneider

5505 South 235 East Murray, UT 84107

Phone: 801-971-2952 E-Mail: Samie_schnebly@live.com

Summary
Reliable Customer Service with 3 years of outstanding customer service experience in a variety of environments
including face-to-face and over the phone interactions. Proficient in all of the Microsoft Software programs as well as
navigating through the internet and advanced skills in customer relations via phone and face-to-face, writing and
typing. Eager and fast learner when new skills or challenges are presented. Problem solver to find the best win-win
solution for every party involved. Reliability and flexibility combined with above mentioned skills create an excellent
asset to any individual or team project.

Objective
To find a position in which I can use the skills I have previously acquired as well as gain new skills to complete and
manage assigned tasks in a timely manner. Fulfilling company needs with dependability and supporting my peers by
working as a team player. Also I wish to bring a positive attitude to make the work environment an enjoyable place.

Experience
The Ririe House

09/2013-02/2014

Assisted patients with needs of theirs constantly throughout the shift. Prepared patient meals all meeting their specific
dietary restrictions. Pulled and dispensed each patients medication including narcotics. Organizing and keeping
medical records up to date. Transporting patients to and from doctors appointments or errands that needed to be
done.
Salt Lake Behavioral Health

03/2013-09/2013

Provided supervision every 15 minutes on patients throughout my shifts. Ran group therapy for patients and provided 1
on 1 patient care when needed. Escorted patients to and from meals. Created a safe environment for patients while
also deescalating patients if need be. Documented patients every 15 minutes and recorded any abnormalities in
behavior. Received MANDT training and CPR training to help fulfill my duties as a Mental Health Technician.
The Hollywood Connection

06/2012-03/2013

Provided customer service over the phone for inquiring customers. Provided care for any arcade machines customers
had difficulties with and provided customer care if complaints were given. Handled tills and Rowe changer cash
while opening and closing the department. Worked as a staff leader while ensuring staff was following policies.
Helped staff members by picking up extra shifts and working holidays to ensure staffing needs were always met.
Created the schedule for my department and also processed interviews with future hires.
Taylorsville Nickelcade

06/2011-08/2012

Assisted customers inside the arcade handling admission fees and coins to play. Helped customers decide and
receive any specific prizes while encouraging them to continue to play to receive bigger prizes. Provided customers
with speedy service at concession counter and made beverages when needed. Continually made rounds around
arcade cleaning game screens and floor while also offering customer assistance whenever it was needed.

References available upon request

Education
Salt Lake Community College
Taylorsville High School- High School Diploma

2012-present
2009-2012

Skills
Microsoft Software, Windows and Mac Operating Systems, Phone Communication, Listening and Interpersonal Skills,
Negotiation Skills and Problem Solving Skills, Typing and Writing Skills, E-mail Communication Skills, Timeliness, Medical
Documenting Skills, Reliability.