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10 December 2014

Dr. Leslie Bruce


Department of English, Comparative Literature, and Linguistics
California State University, Fullerton
P.O. Box 34080
Fullerton, CA 92834-9480
Dear Dr. Bruce,
Throughout the course of this semester my contemporaries and I have been producing
documents that have focused on effective communication, as is outlined by the student learning
outcomes (SLOs) located in the class syllabus. Each assignment has exemplified different masteries
of the SLOs and this portfolio will display the document that I feel represent the best work I can
produce, arranged in the order the work was completed. Documents submitted for consideration
include: this cover letter, the troubleshooting guide from the iFixit project, and the results section
from the recommendation report. In this report I have compiled, what I believe to be compelling
evidence of my own, personal improvement over the past sixteen weeks.
The first SLO as stated in the syllabus Write formally and informally, in-class and out-ofclass, for a variety of audiences and purposes (Bruce). The first document Ive included exhibits my
competency in formal writing with the purpose of writing for a professional audience. For this
portion of the SLO I would like to submit this cover letter. This document was written to convey a
sense of mastery over using language to impart a sense of professionalism and I feel this documents
conveys the appropriate level of formality. Secondly for the SLO, I will be including my major
assignment to demonstrate that I can write effectively in a non-formal format. The troubleshooting
guide was written with a large audience in mind, and therefore reflects an informal tone.
The second SLO states Using the appropriate majors customary citation style, ethically cite and
communicate information from a variety of discipline-appropriate sources (Bruce). For this SLO I
will be submitting the results section from my recommendation report. In this document I ethically
cite information researched from relevant sources to the report. In a manner that is consistent with
APA standards. This portion of my report exemplifies my understanding of the mechanics of ethical
citation and its implementation.
The third SLO states Compare, evaluate, synthesize, and communicate carefully, objectively, and
persuasively the relative merits of alternative or opposing arguments, assumptions, and cultural
values. Integrate this evaluative work into ones own persuasive arguments (Bruce). For this SLO I
will be submitting, once again, this cover letter for consideration. While I have shown that this cover
letter was written in a professional tone; I will now discuss the purpose of the cover letter document.
My aim for this document is to convince the reader that the various works that I have completed over
the past sixteen weeks convey my mastery of the six SLOs for this course. To do this the cover letter
is written to be persuasive; by using evidence from each document with explanations as to why this
proves my thesis.
The fourth SLO states Organize, focus, and communicate ones thoughts clearly and coherently
to address a rhetorical situation (Bruce). The document that shows my ability to address a rhetorical

situation the best is the troubleshooting guide. In the troubleshooting guide my purpose is to
disseminate information in an informal tone. In that document it was important to match the language
choices of a person with computer issues, with the intent of helping them identify the issue and
implement the strategy best suited to their particular computer issue. This rhetorical situation shaped
the tone of the document and shows my mastery of the SLO.
The fifth SLO states Recognize, evaluate, and employ the features and contexts of language and
design that express and influence meaning and that demonstrate sensitivity to gender and cultural
differences (Bruce). The troubleshooting guide conveys that I have considered my audience and
purpose in the style of writing. The entire document does not use masculine or feminine descriptors,
as the gender of the user is an irrelevant distinction. This is done with the intent to dissuade a gender
bias and shows that this SLO was considered in the writing of this document.
The sixth SLO states Improve ones own and others writing skills through the assessment and
critique of written works (Bruce). Because of the collaborative nature of the entire iFixit project, the
writing in the troubleshooting guide reflects the fact that I was in close collaboration with my
groupmates. The large amount of information to research and gather, as well to write and edit
demanded that my groupmates and I collaborate to produce a quality document.
In the past sixteen weeks, my contemporaries and I have written a large amount of documents that
show our understanding of the SLOs for this class. The important masteries to have achieved
include: formal and informal writing, ethical citation, persuasive arguments, addressing rhetorical
situations, sensitivity, and writing that reflects collaboration. The contents of this portfolio
demonstrate my personal masteries of each of these SLOs and lay a foundation for more works in
my future.
Sincerely,
Amber Pavlovich

Works Cited
Bruce, Leslie. English 360: Technical Writing. California State University, Fullerton, 2014. Web.
Markel, Michael H. Practical Strategies for Technical Communication. Boston: Bedford/St. Martin's,
2013. Print.

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