11-USE CASE: Cancel Reservation

BRIEF DESCRIPTION
This use case permits a customer to cancel a reservation
SCOPE
Car Reservation System
LEVEL
User goal level
PRIMARY ACTORS
Customer
SECONDARY ACTORS
Reservation System
STAKEHOLDERS AND INTERESTS
Customer:
Interest: Can cancel the car reservation if not required.
PRE-CONDITIONS
Customer already has reserved and wants to cancel the reservation
POST-CONDITIONS
Customer successfully cancel a vehicle
BASIC FLOW
1. The customer wants to cancel reservation
2. The customer opens reservation page and clicks cancel
reservation link
3. The customer enters reservation confirmation number and
clicks cancel reservation button
4. The system displays a form

5. The system verifies the field has been filled out correctly and
checks validity of confirmation number, then popup a message
to verify the canceling.
6. Are you sure you want to cancel, the customer clicks Yes
button.
7. The system cancels the reservation and display a message the
reservation is canceled.
8. Use case Exit
EXCEPTIONAL FLOW
EX1: 5.The customer enters invalid number.
a. System goes back to step 4 of basic flow to fill invalid or the
empty field again.
EX2: 6.The customer clicks NO.
a. Reservation canceling will be terminated
SPECIAL REQUIREMENTS
None