Chapter 2

a) Nature of the problem

b) Service delivery area

Phase(s) of the analytic process

d) Techniques and methodologies applied
e) Industry to which the client belongs
f) Geographical area(s) where the engagement take
place
c)

 Can be classified into three, namely:

Corrective a problem that needs corrective actions and

occurs randomly. Also requires urgent action.

Progressive a problem which can be used for the
progress of the organizations operations.
Opportunistic a problem that presents a future
opportunity for an organization.

 The functions or activities in which the problem

situation exists may be classified.

 The analytic process in a consulting engagement

includes:
a)
b)
c)

d)
e)

Identifying the objectives

Defining the problem
Finding out the facts
Developing the solution
Implementing the solutionm

 Engagements can also be aided by models and

methodologies

 Knowing the industry and nature of its organization is

also vital in engagements.

 A consulting engagement may be restricted to a single

area or to multiple ones.

 One of the broadest project types

Common outcomes desired from business

development include:
Growth of the business within its core markets
Expansion of the business

Development of new products

Increasing profits
Internal structural reorganizations

 Management of information systems in an

organization which iare usually based on computer

technology.
Nothing to see here, LISTEN TO THE SPEAKER!

 Conductef to evaluate the efficiency and/ effectiveness

of the organizations operations

 A compelete redesigning of a business process down to

its roots. Radical, quick and involves a significant

change
It focuses on:
Eliminating unnecessary steps
Reducing opportunity for errors
Reducing cost (of course)

Things to watch out:

Cultural Factors

Managing Organizational Change