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The document compares old and new quality control tools, discussing that old tools use numerical data collected after defining a problem to take an analytical approach, while new tools use verbal data collected before defining a problem to take a management approach. It then discusses Pareto charts, explaining what they are, why teams should use them, and when they should be used. Finally, it discusses affinity diagrams, explaining what they are, why teams should use the affinity process, when to use them, and when not to use the process, as well as laying out the 5 steps for creating an affinity diagram.
The document compares old and new quality control tools, discussing that old tools use numerical data collected after defining a problem to take an analytical approach, while new tools use verbal data collected before defining a problem to take a management approach. It then discusses Pareto charts, explaining what they are, why teams should use them, and when they should be used. Finally, it discusses affinity diagrams, explaining what they are, why teams should use the affinity process, when to use them, and when not to use the process, as well as laying out the 5 steps for creating an affinity diagram.
The document compares old and new quality control tools, discussing that old tools use numerical data collected after defining a problem to take an analytical approach, while new tools use verbal data collected before defining a problem to take a management approach. It then discusses Pareto charts, explaining what they are, why teams should use them, and when they should be used. Finally, it discusses affinity diagrams, explaining what they are, why teams should use the affinity process, when to use them, and when not to use the process, as well as laying out the 5 steps for creating an affinity diagram.