Increase Upload Limit (Standard and default if no size

specified)
1.
2.

Determine the web servers

Edit the <InstallationFolder>\NetCommunity\web.config file on
both web servers
3. Open the web.config file and search for httpRuntime (without
the quotes).
4. Add maxRequestLength="10000" to the httpRuntime line so it
looks similar to the following:
<httpRuntime
useFullyQualifiedRedirectUrl="true" maxRequestLength="1000
0"/>

or
<httpRuntime useFullyQualifiedRedirectUrl="true"
requestValidationMode="2.0"maxRequestLength="10000" />

5.

Load the website to ensure it can load the web.config file

properly
6. Email the subcase originator that the upload limit has been
increased, ask or suggest to revert back to original upload limit.
7. Not in subcase EXACTLY which line (above) you have edited then
close the subcase.

Increase Upload Limit (Beyond 10Mb)

1.
2.
3.
4.

5.
6.

7.

Determine the web servers

Edit the <InstallationFolder>\NetCommunity\web.config file on
both web servers
Search the file for httpRuntime (without the quotes)
Add maxRequestLength="XX000" to the httpRuntime line so it
looks similar to the following, where XX is equal to the number of
MB being requested. For example, increasing the limit to 18Mb
would look like:
<httpRuntime useFullyQualifiedRedirectUrl="true"
maxRequestLength="18000"/>
Load the website to ensure it can load the web.config file
properly
Email the subcase originator that the upload limit has been
increased, and if you do not receive a High-Priority email by the
end of the day to reduce the upload limit, you will do so
automatically.
When you receive the high-priority email that the upload has

completed, OR at the end of the day, set the upload limit to 10

Mb using the Increase Upload Limit (Standard and default if no
size specified) procedure.
8. Close the subcase