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Training and Development Model for first and second level Supervisors

Formal Training Program Expert Briefings


Weekly Meetings Developed in conjunction Invite internal and external
With manager includes with participants and with ‘experts’ on issues of interest to
discussions broader input from supervised staff supervisors to provide short
than just operational and participants’ sharp briefings.
issues. supervisors. Eg Fin. Mngr gives 10 minute
(See other boxes) Focus on management and overview of how organisations
leadership skills. budget is decided

Organisational Mentoring Program


Understanding
Internal (from another area) or
Create opportunities for external mentor.
interactions with Head Can be done as a group or
Office, Town Hall etc. individual.
Also discuss broader Team Leader
organisational context for
decisions and processes Coordinator Recommended
(use weekly meetings). Reading.
Foreperson
Reading suggested
articles or listening to
Technical Skills and tapes about supervision
Knowledge Training and leadership.
Possibly discuss at
First and second level weekly meetings.
supervisors need to be
up to date with latest
developments, as they Conferences and
need to keep their staff Assumptions Seminars
up to date
Can be external or First and second level supervisors are Where relevant and
internal. generally appointed based on available.
experience, service, tech.knowledge or Discuss at weekly
perceived hard work and compliance. meetings.
Visit Other Understanding of supervision is based Representative can attend
Organisations on their experience of being supervised. and then report back to
They generally have had little others.
See how others do it. opportunity to learn or understand
Exchange info and current thinking on leading and
experience. management or been exposed to Day-to-Day
Learn from others broader organization operations. Interactions
mistakes and Everything the organization aims to Manager needs to use
experience. achieve at some point has to be done by every interaction to
staff on the ground and their reinforce learning.
supervisors – supervisors are
fundamental to organization success.

©Addley Consulting 2003

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