Training and Development Model for first and second level Supervisors
Formal Training Program Expert Briefings
Weekly Meetings Developed in conjunction Invite internal and external With manager includes with participants and with ‘experts’ on issues of interest to discussions broader input from supervised staff supervisors to provide short than just operational and participants’ sharp briefings. issues. supervisors. Eg Fin. Mngr gives 10 minute (See other boxes) Focus on management and overview of how organisations leadership skills. budget is decided
Organisational Mentoring Program
Understanding Internal (from another area) or Create opportunities for external mentor. interactions with Head Can be done as a group or Office, Town Hall etc. individual. Also discuss broader Team Leader organisational context for decisions and processes Coordinator Recommended (use weekly meetings). Reading. Foreperson Reading suggested articles or listening to Technical Skills and tapes about supervision Knowledge Training and leadership. Possibly discuss at First and second level weekly meetings. supervisors need to be up to date with latest developments, as they Conferences and need to keep their staff Assumptions Seminars up to date Can be external or First and second level supervisors are Where relevant and internal. generally appointed based on available. experience, service, tech.knowledge or Discuss at weekly perceived hard work and compliance. meetings. Visit Other Understanding of supervision is based Representative can attend Organisations on their experience of being supervised. and then report back to They generally have had little others. See how others do it. opportunity to learn or understand Exchange info and current thinking on leading and experience. management or been exposed to Day-to-Day Learn from others broader organization operations. Interactions mistakes and Everything the organization aims to Manager needs to use experience. achieve at some point has to be done by every interaction to staff on the ground and their reinforce learning. supervisors – supervisors are fundamental to organization success.