COMPARISONBETWEENMALCOLMBALDRIDGENATIONAL

QUALITYAWARDANDEUROPEANQUALITYAWARD
ACHIYATULUMUDDINCHASAN
1464002
Similarity
1. Eachprogramemphasizescontinuousanalysisandimprovementandfocusesonorganizational
qualitymanagement.
2. Eachprogramaggressivelyevaluatetheirapplicants,withjudgesandassessorstrainedinthe
awardsprograms,criteriaandmodels.
3. Bothoftheawardscriteriaareupdatedperiodicallybyawardadministratorsinordertorepresent
themostcurrentunderstandingoforganizationalqualitypracticeandimprovement
Difference
1. Criteriaapproachesanddefinitionsinvolvedvaryfromothertotheother
2. Thepointallocationsplacedoneachcriterionvaryfromothertotheother.AmericanQualityaward
focused on Business Result and European Quality Award focused on Customer Satisfaction
focusedonBusinessResultandEuropeanQualityAwardfocusedonCustomerSatisfaction
CriteriaofMalcolmBaldridge NationalQualityAwardandthe
PercentageofthePointAllocations

CriteriaofEuropeanQualityAwardandthePercentageofthe
Criteria
of European Quality Award and the Percentage of the
PointAllocations