A n e f f e c t i v e m a n a g e m e n t i n f o r m a t i o n s ys t e m p r o v i d e s u s e r s w i t h

accurate, timely and relevant information to support organizational

functions, decision making, communication, coordination, control,
analysis and visualization. Thus it provides tremendous economic
v a l u e s t o t h e v a r i o u s i n d u s t r i e s , p a r t i c u l a r l y b a n k i n g i n d u s t r y. S C B
is a multinational bank. It plays a crucial role in the banking
industries. This paper is a modest attempt to find out the overall
management

and

operational

areas

of

SCB

and

the

role

of

Management Information System (MIS) in its different functional

areas. The study shows that SCB uses computer based MIS in every
sphere of its management and operation. It continuously up-to-date
i t s i n f o r m a t i o n s ys t e m s i n s t a l l i n g r e a l t i m e t e c h n o l o g y t o e n h a n c e
its operational effectiveness as well as to meet the ever changing
customer needs.

EXECUTIVE SUMMARY. ...i

TABLE OF CONTENT..............................................................................................ii-iii
A STUDY ON A STUDY ON MANAGEMENT INFORMATION SYSTEM OF
STANDARD CHARTERED
BANK.................................................................................................................................1
1.00 INTRODUCTION......................................................................................................1
1.1 INTRODUCTION .........................................................................................1
1.2 OBJECTIVES ................................................................................................2
1.3 METHODOLOGY... ..2-3
1.4 LIMITATION .................................................................................................3-4
1.5 LITERACY REVIEW. .....4-6
.
2.00REPORT BODY ..........................................................................................................7
2.1 SWOT Analysis7
2.1.01Strengths........7
2.1.02 Weaknesses...8
2.1.03Opportunities.....8
2.1.04Threats...............9
2.2 An overview of Standard Chartered Bank.9-10
2.4 The Organization Structure..................................................................................10-11
2.5 T h e c h a i n o f c o m m a n d ...12-13
2.6 Banking Services of Standard Chartered Bank.....14
2.6.01Corporate Banking of SCB..15
2.6.02C u s t o m e r B a n k i n g . . . 1 6 - 1 7
`

2.6.04Correspondence Banking.17
2.6.05Phone Banking.18

ii

2.7Other Support Services....18

2.7.01Operations....18
2.7.02Finance, Administration and Risk Management..19
2.7.03Information technology center.19
2.7.04Human resource department....19
2.7.05Legal and compliance.....19-20
2.7.06External Affairs20
2.8Management Information System of Standard Chartered Bank...20
2.8.01Blackberry wireless solution (in 2008)....21
2.8.02Microsoft windows server system the (installed in 2006)................21
2.8.03SAS data warehousing (installed in 2006)...22
2.8.04SAS Intranet (installed in 2005) ......22
2.8.05SAS/MDDB Server software (installed in 2005) .....23
2.8.06CB-Insight (e-Learning) (installed in 2004) ...23
2.8.07Locker Management System (installed in 2004)......23
2.8.08Statement Delivery Tracking System (installed in 2004).....24
2.8.09Asset Tracker (installed in 2003)....24-25
2.9 Operational Assesment of MIS.......25
2.9.01 Corporate Banking..25
2.9.02 Consumer Banking.26
2.9.03 Correspondent Banking..26
2.9.04 Phone Banking....27
2.9.05 An Automated teller Machine (ATM) of SCB.....27
2.9.01.01Evaluation of MIS of SCB....28
3.00Conclusion.28
3.1Acronym....29
3.2Reference.29-30
3.3Appendices...31
3.4Findings32

iii

3.5Recommendation..33

iv