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CorporateOfficeforCustom erCom m unication:

GoAirlines(India)Ltd.
1stFloor,C1,WadiaInternationalCentre(WIC),
PandurangBudhkarMarg,Worli,Mumbai400025.
Telephone:67410000
Visitw w w .GoAir.inorCall09223222111/02025662111

SMSto57333inthefollow ingformattoreceiveanupdateonflight
status&cityspecificArrivals/Departuresforthenext3hours.
G8[flightNumber]Toreceiveanupdateonflightstatus
G8[CityCode]or[CityName]Toreceiveanupdateonthenext3hours
foralltheArrivals/Departuresfromthatcity
AgencyDetails
TSIYATRAPRIVATELIMITED
506507,KAILASHBUILDING,
DELHI
Telephone:9999966106
Fax:
Email:ALKA.RAI@TSI.CO.IN

Traveler(s)Information:
KUMAR,SHARADMR

Date
10Jan2015

DepTime

From

To

FlightNo.

Terminal

Airline

Status

12:15

NEWDELHI

BAGDOGRA

G8153

Terminal
1D

GOAIR

Confirmed

ETicketNumbers
DateofBooking:Fri09Jan201516:44

BookingReference:2UP8GV
ReceiptandItineraryasofSat10Jan201507:05

ServiceTaxInvoice
PAN:AACCG2599K
ServiceTaxNo.:AACCG2599KST001

GoAirlines(India)Ltd.(RegisteredOffice)
C/oBritanniaIndustriesLimited,A33,
Law renceRoadIndustrialArea,
New Delhi110035.

ThePNRNumberisauniquenumberandmaybetreatedasInvoiceSerialNumber.
AlldisputesaresubjecttoexclusivejurisdictionofcourtsatMumbai.
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ThisisaComputerGeneratedInvoiceandcarriesadigitalsignature.

KindlypresenteithertheitineraryreceiptortheEticketw ithavalidphotoIDattheairportandcheckincounter.Our
checkincountersareopen2hourspriortodepartureandclosestrictly45minutespriortodeparture.

DETAILEDITINERARY:NEWDELHIBAGDOGRA
FromTo
NEWDELHI
BAGDOGRA

Flight

Departure

Arrival

Stops

Terminal

Status

G8153

Sat
10Jan2015
12:15

Sat
10Jan2015
14:25

Terminal
1D

Confirmed

Original
Amount

Amount

250.00INR

250.00INR

5,646.00INR

5,646.00INR

50.00INR

50.00INR

146.00INR

146.00INR

1,697.00INR

1,697.00INR

TAXUserDevelopmentFeeDept

551.00INR

551.00INR

TAXAirportDevelopmentFee

113.00INR

113.00INR

Passenger(s)

ChargeDescription

KUMAR,SHARAD

OLNVOLNV
KECONOMYKGOSAVE
TAXCUTECharge
TAXPassengerServiceFees
FUELAirlineFuelCharge

FareSummary:

PaymentSummary:

Airfare

5,646.00INR

Fees,TaxesandSurcharge

2,557.00INR

SpecialService

250.00INR

TOTAL

8,453.00INR

8,453.00INR

8,453.00INR

09Jan2015,INVC

TOTALPAYMENTS

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ForGoAirlines(India)Ltd.

(AuthorisedSignatory)

TermsandConditions
FollowingaretheTermsandConditionsandrules("Terms")whichshallbeapplicabletoallServicesandfareconditionsofthebookingmadewhichshall prima facie constitute a binding contract of carriage between the Customer
andGoAirlines(India)Ltd.(the"GoAir").TheTermsmaybereadasastandalonedocumentormaybereadwithsuchotherdocuments/termsasmayapplytoaparticularService/situation/circumstance/transactionandas
the context may require such other documents/ terms will prevail over these Terms as may be indicated. The Customer acknowledges and agrees that GoAir may at its sole discretion add to, modify or amend the Terms
(includingtheCharges)fromtimetotimeandsuchchangesshallbecommunicatedtotheCustomer,butindividualcommunicationmaynotbesenttoCustomer.GoAirmaypublishnoticesofgeneralnature,whichareapplicable
to the Customers on GoAir's Website or in any other mode as may be decided by GoAir. Such communication and notices would have the same effect as a notice served individually to each Customer. The Customer may
discontinueavailingofService,failingwhichtheCustomershallbedeemedtohaveacceptedthechangefromtheeffectivedatementionedinthenoticeorfromthedateasmaybespecifiedbytheapplicablelaw.GoAir may be
requiredtoabidebytherulesandregulationsofregulatorybodiestowhichitisormaybeaffiliatedandtheCustomeragreestoabidebysuchrulesandregulations.TheCustomeragreesthatavailingofServicesissubjecttothe
rulesandregulationsintroducedoramendedfromtimetotimebytheDirectorateGeneralofCivilAviation(DGCA)oranyotherregulatoryorauthorityempoweredbylaw.
1. AccuracyofPersonalInformation&ConfirmationofBooking&FlightSchedule
a. TheCustomerisresponsibleforthecorrectnessofinformationsuppliedtoGoAirfromtimetotime.IftheCustomerhasreasontobelievethatthereisanerrorintheinformationfurnishedto
GoAir,theCustomershallimmediatelycallGoAirCustomerCallCentre,at09223222111/02025662111.
b. GoAirshallnotbeliableorresponsibleinanymannerwhatsoever,foranyconsequencesarisingoutofanyerroneousormisleading,incorrect,untimelyorincompleteinformationfurnishedbythe
Customer.
c. ThebookinginGoAir'sdatabaseistheprimaryrecordofcarriageandintheeventofanydifferencesbetweenthisticketandGoAir'sdatabase,theinformationrecordedinGoAir'sdatabaseshall
prevail.
2. Fares,taxesandsurcharge
FaresaschargedfromtheCustomershallincludeapplicablepassengerservicefee,cutecharge,servicetax,cess,fuelsurcharge,conveniencefeeandadditionalairportfee&UserDevelopmentFeeonflights
fromcertainairports.Faresaresubjecttochangewithoutpriornotice.
3. ChangestoBookings
Subjecttoavailabilityandpaymentofallapplicableamounts,changescanbemadetoyourbookingasfollows:
a. ChangeofdateortimeofthebookedticketcanbemadebynotifyingGoAiratleast2hourspriortotheScheduledDepartureTimeeitherbyvisitingWebsiteorattheairportticketingcounterorby
callingCustomerCallCentre.TheCustomershallbeliabletopaytheChargesforsuchchanges,fordetails,pleasereferWebsitewww.GoAir.in.
b. Nochangeofnameasprintedontheticketwillbepermitted.
4. CancellationandRefund
a. TheCustomershallcancelthebookingonlytwohourspriortoscheduleddeparture.TheCustomershallbeentitledtorefundofticketaspertherefundrulesandafterdeductingcancellationcharges
applicabletotheticketissuedandmorespecificallymentionedinthecitizencharter.Cancellationsofbookingslessthan2hourspriortothescheduleddeparturetimewillbetreatedas"NoShow
Customers"andrefundrulesapplicabletosuchcasewillapply.Refundforcancellationofabookingmadethroughanauthorisedtravelagentoronlinetravelportalswillberefundedbacktothetravel
agentoronlineportal,andtheCustomershallcontactthetravelagentortheonlineportalforcollectingrefund.Wherethecancelledticketwasbookedusingcredit/debitcard,therefundamountwill
becreditedtothecredit/debitcardaccountthroughwhichtheticketwasbooked,withinatleast15businessdaysofsuchcancellation.
b. IncasebookingsaredoneatGoAirticketingcounterbymakingcashpayment,theapplicablerefundamountuponcancellationwillbeprocessedandreturnedbywayofanaccountpayeechequein
thenameoftheCustomermakingthebookingwithin15businessdaysofsuchcancellation.
c. Incaseof'NoShow'orCancellationofpromotionalfaresticketstheentiregrossfareshallbeforfeitedbyCustomerexceptapplicablePassengerServiceFee(PSF)andUserDevelopmentFee
(UDF)whichshallberefundedinthesamemodeofpaymentinwhichthepaymentwasoriginallyreceivedandonlyuponreceivingsuchrequestinwritingfromtheCustomerwithin15calendardays
fromthedateofCancellationor'NoShow',asapplicable.
5. Cancellationandreschedulingofflights
GoAirshallonabesteffortbasisoperatetheflightsaspertheschedule,providedthatitreservestherighttocancel,reschedule,postpone,preponethescheduleoftheflightoralterthestoppingplaceordeviate
fromtherouteofthejourney,andtheCustomershallnotraiseanydisputeorgrievanceagainstGoAirinanymannerwhatsoever.Incaseofanysuchcancellationorreschedulingofanyflightduetoanyreason,
GoAirfollowsapolicyasstipulatedbyDGCAfromtimetotimeandasisapplicabletodenialofboarding,cancellationordelayofflight.Customersonhopping/viaflightsareherebyinformedthatotherthanon
medicalgrounds,theyarenotpermittedtodeplaneatthestopoverstation.Formoredetails,pleaserefer'CitizensCharter'onWebsite.
6. BaggageAllowance
a. CheckedinbaggageallowanceperCustomerisasfollows:ForGoSmartandGoFlexi:15kgsForGoBusiness:35kgsAnyexcessbaggagewillbecharged@Rs.250perkg.
b. Inadditiontothecheckedinbaggageallowance,Customersareallowedtocarryhandbaggagetotheaircraftsubjecttoamaximumweightof7kgsperCustomer.Customerstravelingwithan
infantagedbetween7daysto24monthsareallowedtocarryoneadditionalsmallcabinbaggageforbabyfoodetc.andonefullycollapsiblebabypushchairorstrollerorbabybasket,themaximum
weightofadditionalbaggageforinfantshallnotexceed7kgs.
c. Thesizeofthecabinhandbaggageshallnotexceed55cmx35cmx25cm(Total115cms).GoAirassumesnoresponsibilityorliabilityfordelayincarriageofbaggagebyair.Pleasenotethatno
handbaggage,otherthanlaptop,digitalcameraandvaluablesispermittedwhileboardingfromSrinagar,JammuandLehAirports.
d. Forhealthandsafetyreasons,GoAirwillnotacceptanyindividualbaggageitemexceeding32kgs.Foroversizedbaggage,includingsporting,musicalequipmentetc.anadditionalchargeofRs.
1000/perbaggagepersectorwillbelevied.GoAirreservestherighttorefusetocarryanyluggagethatdoesnotcomplywithitspolicies.
e. Customersarealsoadvisedthatvaluableitemssuchasjewelry,computersandelectronicdevices,keys,importantdocuments/materials,medicationsormedicalequipmentthatcannotbereplaced
easilyshouldnotbeincludedinthecheckinbaggage.GoAirdotakemeasurestoensurethatyourcheckinbaggageistransportedsafelytothedestination,however,itdoesnotacceptany
responsibilityincasethecheckinbaggageincludingvaluableitemsplacedinitaremisplaced,stolenorbrokenintransitexceptasdescribedbelow.
f. IncaseoflossofcheckinbaggagesolelyduetoournegligencethenGoAirwouldbeliabletopayforthelossofbaggagesubjecttoasumcalculatedattherateofRs.200perkgmultipliedby
weightofsuchlostbaggagesubjecttoamaximumofRs.4000/perbag.
7. BaggageScreening
Whereverrequired,checkinbaggageshouldbescreenedthroughanXraymachinebyCustomerbeforeproceedingwithcheckincounter.
8. DocumentsrequiredtobeproducedbyCustomeratthetimeofCheckIn.
a. PhotoIdentityCard:Customersarerequiredtopresenther/hisvalidphotoidentificationatthetimeofcheckin.
b. ValidticketandBoardingpass:TheCustomershallensuretocarryavalidticketorboardingpassatalltimesduringthejourney.
c. Credit/DebitCard:Customerwhohasbookedticketswithcredit/debitcardisrequiredtobringalongforverificationpurposesonly,theoriginalcredit/debitcardoraphotocopy(bothfrontandback)
ofthesame(PleasehidetheCVV(threedigitnumberwrittenonthebackofyourcredit/debitcard).ThoseCustomerswhohavemadethebookingusinganotherperson'scredit/debitcard,are
requiredtofurnishadulysignedauthorizationletterfromthecardholderalongwithatruephotocopyofthatcredit/debitcardasdescribedabove.
d. GoAirreservestherighttocancelanybooking,incaseofsuspectedfraudorotherwisewithoutanypriornoticeorascribinganyreasonstotheCustomer.
9. CheckinandBoardingClosingTime
a. Checkincommences2hourspriortothescheduleddeparture(3hoursincaseofSrinagarandJammuairports).Checkincountercloses45minutespriortothescheduleddeparturetime.The
Customerisrequiredtobepresentearlyatthecheckincounterwithluggagedulyxrayedandwithallvalidtraveldocumentsbeforethecloseofcheckincounter.
b. Inordertoavoidlastminuterush,Customersareadvisedtoreportearlyatleast60minutespriortothescheduleddeparturetime(90minutesincaseofSrinagarandJammuairports)atthecheck
incounter.
c. BoardingGatecloses25minutespriortothescheduleddeparturetime.IncasetheCustomerdelaysorfailstoshowupintimeatthecheckincounterorattheboardinggate,thentheCustomer
willbetreatedas"noshow"andgrossfarepaidwillbeforfeitedexceptfortheapplicablePassengerServiceFee(PSF)andUserDevelopmentFee(UDF)whichshallberefundedinthesamemode
ofpaymentinwhichthepaymentwasoriginallyreceivedandonlyuponreceivingsuchrequestinwritingfromtheCustomerwithin15calendardaysfromthedateofCancellationor'NoShow'.
10. AirlinesRighttoRefuseBoarding

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GoAirreservestherighttorefuseboardingtoCustomerwhoareconsideredtobeunrulyinthebestjudgementofGoAir,undertheinfluenceofalcoholordrugsorwhosebehaviorisfoundtobeviolentorabusive,
orwhereGoAirbelievethatdenialofboardingisnecessaryformaintaininggoodorderordisciplineonboard,thesafety,protection,securityandcomfortofotherCustomersorfortheprotectionofthesafetyofthe
aircraftand/orotherassets.Suchpersonswillbetreatedasnoshowandgrossfarepaidwillbeforfeited.
11. RighttoSearch
GoAirreservestherighttosearchCustomersbaggageforreasonsofsafetyandsecurityandtocheckwhetherthebaggagecontainsanyunacceptableorprohibiteditems.IftheCustomerrefusestocomplywith
suchsearchesorscan,wereservetherighttorefusecarriagetosuchCustomerandher/hisbaggagewithoutrefundoffareandwithoutanyotherliability.
12. InFlightSnacksandBeverages
ForCustomersflyingonGoBusinessticket,complimentarysnacks/beveragesareofferedonboard.ForotherCustomers,wehavemadearrangementwithareputedserviceprovidertoprovideaselectedrange
ofsnacksandbeveragesforconsumptiononboardonchargeablebasis.ThoughGoAirshalltakereasonablestepstoprovideCustomerswithfresh,healthyandhygienicsnacksandbeverages,itassumesno
liabilityorresponsibilityinrespectofthequality,quantityorsufficiencyofsuchinflightsnacksandbeverages.Customersmaychoosetolodgetheircomplaintinrespectofsuchinflightsaleoffoodandbeverage
serveddirectlywiththeserviceproviderwhosecontactdetailswillbemadeavailableonboard.
13. ModeofBooking
TheCustomermaybooktheirticketeitherbyvisitingourwebsitewww.goair.inorattheairportticketingcounterorbythroughCustomerCallCentreorthroughanydesignatedtravelagentsoronlinetravelweb
portals.GoAirassumesnoresponsibilityorliabilitytotheCustomerforanybookingsmadethroughanyothermodeotherthanspecifiedhereinoranyconsequencesarisingtherefrom.
14. ModeofPayment
a. TheCustomermaybookticketsbyusingcredit/debitcardthroughanyofthemodesmentionedinclauseaboveorbypayingcashattheairportticketingcounter.
b. CustomerswhorequestforduplicateprintoutsoftheitineraryattheairportreservationcounterswillhavetopayanadditionalfeeofRs.50perprintout(inclusiveofservicetaxandcess,if
applicable).
15. GoverningLawandDisputesettlementmechanism
TheseTermsshallbeconstruedbyandgovernedinaccordancewiththelawsofRepublicofIndiaandshallbesubjecttotheexclusivejurisdictionofthecompetentcourtsatMumbai,India.
16. Detailedtermsandconditions
ItismandatoryandobligatoryfortheCustomerstogothroughthedetailedtermsandconditionsandthecitizenscharterwhichgovernbookingofticketsandtravelinGoAirnetworkwhicharedisplayedatGoAir
websitewww.GoAir.in.BookingofticketconstitutestheentireacceptanceoftheseTermsfortravelwithinGoAirnetwork.
17. ContactGoAirOn
Foranyassistanceorspecialservices,CustomersarerequestedtocontactGoAir'sCustomerServiceExecutiveat09223222111/02025662111.Email:feedback@goair.in
ThankyouforchoosingGoAirasyourpreferredairline

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