LON COGGESHALL, PMP

Lon.Coggeshall@Gmail.com

+1.469.556.3664 (m)

www.linkedin.com/in/loncoggeshall/

www.loncoggeshall.weebly.com/

AREAS OF EXPERTISE

Delivery Director Retailer/Merchant Implementations and On-Boarding

Experienced Client Facing Sr. Project/Program Mgr. (Software/Consulting Space for Fortune 500
clients)

PROFESSIONAL EXPERIENCE
Softcard Mobile Wallet NYC/Dallas

July 2011 January 2015

Joint venture Start Up between Telcos AT&T, Verizon and T-Mobile - Leading player in the NFC
payments & Telecom/mobile commerce wallet space Launched New Payment Technology Platform
and NFC Mobile Wallet/payment app for Android devices
Delivery Director, Retailer/Merchant Integration Services Delivery Team

Led an Implementation Services Delivery Organization that I developed from the ground up.
Including recruiting, hiring & mentoring project managers, creating On-Boarding project plan
templates, processes/procedures, creating audit tool kits and job-aids as well as designing all
related business process flows - All based on structured project Management methodologies &
established PMBOK project best practice guidelines and in support of agreed upon business
requirements

Reduced merchant implementation on-boarding durations by 50% year over year by constant
improvement of On-Boarding processes and procedures.

Responsible for the Business Process Design and Development as well as project level
coordination of all large (Fortune 500) on-boarding and technology integration project activities.
Including planning, organizing, directing, executing, reporting and monitoring all aspects of this
effort from initiation through delivery.

Personally managed various high profile implementation projects for key merchants including:
McDonalds, Subway and Whole Foods leveraging cross functional teams. Departmental
accountability and responsible for weekly VP & C-Level status & dashboard reporting.

Built many strong key Client and Vendor relationships, helping guide the company through some
stressful implementations. Overall responsibility for client satisfaction

CA Technologies Dallas

November 2005 May 2011

Director Services Delivery/Sr. Project Manager/Program Manager

Led in a Project/Program Manager role large and very large software implementations for
numerous Fortune 500 clients including project schedules, budgets, forecasting and reporting.
Managed cross functional teams (direct report, matrix, vendor, client, on-shore and off-shore).
Responsible for developing and managing client relationships and generating new Services
business. Responsible for selling and positioning Services work. Responsible for developing
Services SOWs and overall responsibility for ensuring success for all implementations in my
region.

Responsible for managing the Clarity PPM implementation for Wal-Mart Stores (Real Estate
division). This implementation was featured as a CA success story in a March 6, 2006
Information Week article. (About Face, March 6, 2006)

LON COGGESHALL, PMP

Lon.Coggeshall@Gmail.com

+1.469.556.3664 (m)

www.linkedin.com/in/loncoggeshall/

www.loncoggeshall.weebly.com/

Concur Technologies Dallas

October 2004 November 2005

Sr. Project Manager

Managed, on average, 6+ implementations concurrently for Fortune 500 clients

Responsible for developing all project initiation, planning, and control documentation including:
project plans, resource allocation schedules, risk mitigation plans communication plans, weekly
status reports and budget to actual spreadsheets

Created and led effective client facing presentations that provided clients with a detailed
overview of the three-phase implementation methodology including: roles & responsibilities,
project timelines, and project success factors

Novient Atlanta

August 2000 September 2004

Sr. Project Manager

Responsible for improving internal metrics for Professional Services revenue, team utilization
and service booking (backlog) targets in NA region.

Directed multifaceted implementations for clients focused on improving operational efficiency,

maximizing revenue and streamlining accounting back office and service delivery processes.

Successfully led joint implementation teams of Novient and client personnel through the reengineering of their current business processes and implementation of software, including
development of project proposals, project/program plans, statements of work and day-to-day
client interaction

7-Eleven Dallas
Business Systems Analyst Store Systems/MIS

May 1995 September 2000

EDUCATION
Bachelor of Arts (BA) University of Texas (Dallas)
Masters of Science (MS) Business Management University of Texas (Dallas)

CERTIFICATIONS
PMP Project Management Professional (PMI) License# 463624

CORE COMPETENCIES

+15 yrs proven consulting experience

managing large complex projects, programs
& portfolios
Extensive experience building and delivering
software implementation SOWs

+10 yrs experience managing SDLC based

projects for Fortune 500 clients

Strong verbal, written and interpersonal skills