--

-%:::l

..j.i:

sterin

TEIC'

st-taki

ffi.

)
)
)
)

Skills

ri

",;t...

intrcciuctiol-l

The l-0ElC' Listeninc Section

Type 1 ._ Locaticn Questions
Type 2
Questions ..,
- Action
T5'pe 3
Situation Or;esiions
- Sinriiar-Sounding
Type 4
Vr/ord euestions
Sample Test

8
10
t

14

Typel-WiroQuestions

24

Type2-_WhenQuestions
Type 3

Where Cluestions

Type4-WhatQuestions
Type5-HowQuestions
Type6-WhyQuestions
Type 7
YeslNo Questions
Type B -- Choice Questlons
Type I
Statements
Sample Test ..

27
28
29
30
32
J'J

Typel-WhoQuestions
Type2-WhenQuestions
Type3-_WhereQuestions
Type4-_WhatQuestions
TypeS-HowQuestions
Type6-WhyQuestions
TypeT-WhichQuestions

44

Sample Test

45

;3"1

Type 1 -- Main ldea Questions

Type 2
Fact and Detail Questic,ns
Type 3 -- lnference Questions
Type 4 -- Cause and Effect euestions
Sample Test

(
(
(
(

4A
41
qL

4rl

a
a
a
a

a
e
e
e

e
I

53
34

5:l

5ti

a
e

C
C
C

C
C
C

The l-0ElC'- ReaCing Secticn

':,:'i

.i,

i:., .,

i-, l

t'

^ .'

r:

:r.,::1.:

Type 1
Vocabulary Questions
Type 2
Grarnmar Questions
Sample Test .. .'.

!.
f,
!|
I'
E
!
[

rt
f,

t,
f,

t
t

ID

t
t
t

a
p
I

tt
-70

Theme 1
BanknE and Finance..
Theme 2
Marketing .....
Therne 3 __ Hospitatity .......".
Theme 4
- Office
Theme 5
Shopping
- Transportation
Therne 6
- Health
Theme 7
- Telephone
Theme I
- Travel
Theme 9
- Ir4ail
Theme i0
- lnsurance
Theme 11
- Meetings
Theme 12
Sample Test .....'.
'i"

bo

Practice Test

.:j t

e:li;e

l'l' t;:

"i',,

,..;

ii-:e

l-i

I ranscripts and,Ans,wer Key

Ti'l

:'

1,

.'r

r.

l r i :i: l.r

i.,",r'

r,,
'

86

87
88
89
90
91

92
oe
J+
OA

qA

'"'r"

Type 1
Main ldea Questions
Type 2
- Fact and Detail Questions
Type 3 -- Inference Questions
Type 4
- Cause and Effect Questions
Sample Test

i:

84
85

i00
101

102
103

104

J
J

a
e

e
a
a

a
e
e
a

Analyst Second Edition is designed to heip siudents prepare for the

TOEIC'by Eiving them practice trrith both question formats ccmmonly found
on the TCEICU'and strategies for analyzing ihe answer choices iypicaliy found
on the test. The units n this bock are orEanized according to sktll (listening or

TCiltr

a
a

reading) and task types (picture cjescription, questions and responses, short
conversatiOns, ShOn talks, incomplete sentences, irlcomple'te textS, anC reading
coniprehension). These tasks are then subdivided into common question
iypes with each type explained in Oetail to help students focus on how to
approach questons c,f diiferent natures'

a
e
e
a
a
e

The basic principles of this bcok derive from proven test preparation techniques.
The TOEIC'(Test of Engiish for lnternational Communication) is, after all, a
standardized test created by ETS(Educational Testing Service), and the test
shares many similarities with other ETS products. This book simply gives

C
C

Strategic test preparation techniques tailored to the unique content of the

TOEiC'and the special nature ef test takers for tl-ris test'

e
a
e
a

Accordingly, this book ccntains a nurnber cf practice questions organized by

question type to allow you to praclice the strategies and techniques of the

ln addition, you wili liind two practice test included in this book
designed to simulate the actual TOEIC'. lt is reconrnenderJ you take the

TOEICU'.

a
a
a
a
a

pactice test ater you have completed the other rnaterials in this book and are
ready for a tinred, full-length exam. To Eet the'most berefit frc'm the two practice tests, try to take them under exar,rr conditions following the time limits
set for the actulal test.

-ihe

test does not assess hovv

As a final note, vew the TOEIC^ as a chalienge.
smart you are or even how vueil you actually speak EnElish, lt only assesses
now well you take the TOEIC@ itself Learn as much aS ou can, adopt a
strategic approach and practice intelligently and "'ou can acheve \roLlr TCEIC"'
^^^t^
uudt.

fl

a
a
a

t
I
I

t
I
(

The Listening comprehension sectron of the ToEIC" test consists

of four
parts; Picture Description euestions and Responses,
shorl conversations,
and short Talks. There are a totar of one hundred questions. Rtt questions
relate to recorded materials. you must listen to the recording in
order to
answer the questions. you will have forty-five minutes to molete
the
Listening comprehension section. The timing of each part of
this section
is controlled by the audio tape recording.
You must follow along wth the tape to answer the questions.

Picture
Descrpfion
ilt,i';r i rrr.; i',:. ;;

This section .of the TOEIC'-'checks how well you can describe the given
picture. First,lidentify whatthe picture focuses on, and then try to think of
vocabuiary related to it. Using that, try to fornn a possible statement that
you think is appropriate for the picture. Note that no inferences are needed'
ln other words, if something is not clear from the picture, do not assume it
is true simply because it seems reasonable. The correct answer should
describe what can clearly be seen in the picture.

Tt'sl-t r[,: in'g ; .;

.;

,/

Don't read the directions for this section unless it is your first time taking
the test.

t'

Preview the picture before you hear the statements.

,,r Determine the focus or main idea of the picture; ignore minor elements
of the picture. Remember the correct answer always describes the main
action or subject of the picture and is always in tl're present continuous

or simple present tense.

,.

When listening to the Statements, elimlnate obviously wrong anSWerS.

This will help you guess Quickly. if you are not sure.

'..".:.l'1"-

Type 1
Type 2

Type 3
Type 4
-

j.

Location Questions
Action Questions
Situation Questions
Similar-Sounding Word Questions

:.l

.(

,(

Gl.estion Type
,.:

1 Location Ouestions
Type 2 Acton Ouestions
Type 3 Stuation Questions
Tp:e

Type4

;(

j(

Loccticn Gr:estrcns

t:

i(
t'

Similar-Soundng
.Word Ouestions

Questions of this sort often deal with the position of one person or thing in relation
to someone or sornething else, so you should pay careful attention io the
prepositions used in the statements you hear. Following is a list of some common
prepositions for the location category;

i.i..,,,

above, against, arnong, at, at the back of, at the end of, atop, before,
behind, below, beneath, between, by, ctose to, in, inside, in front of,
near, next to, on, on top of, over, under

Look at the following picture and the sentences next to it. Each sentence contains
a commonly used preposition for location. ln this example, all four sentences are
possible. Of course, in the sample test question below, there is only one correct
answer.

He is sitting at the
kitchen table. --

The woman is standing

rrext to the man.

The banner is hanging

behind the woman.

There is a cake on
the table.

The woman is

-..--

the man.

Focus on:
woman
man

+ingflewers
next to

(A} There is a vase of flowers on the table.

(B) The cak is between the man and the woman.
(C) The woman is next to the man.
1O

ff,"

man is eating cake in the kitchen-.

_"1

TI

i(
ir
il

Focus on

1.

papers
+eeenen+
desk

fype 1.
rype

e.

Lqcatro. n Sqe$'iorEi_r

:,.

*+...

Type4 Sirnilar-or,rn'iiing,.':' .,..,

Woid Questions

+empt*er

on'n
There are a lol of papers ------- the desk.

G'?tl!???i?ffi:L
1. (A) There is a telephone on
the woman's desk.
(B) The woman is sitting

Focus on:

2.

suitcase
conveyor belt
OfI ./
-airfo#t-

The man's suitcase is -?-a-- the conveyor belt.

r,t,,.,,t
;,,^'i "- . .i.t! { . I c
{'t

behind the computer.

(C) The woman is Inside a

store.

(D) There are a lot of papers

on the desk.

2. (A) The plane has arrved at

the airport.
(B) The man's suitcase is on
the conveyor belt.
(C) A man is meeting his
friend at the airport.
(D) The man is looking in his
new suitcase.

3. (A) There is a heticopter

above the city.

Focus on;
above helicopter
?l+
cty

3.

(B) The piiot is landing in the

city.

(C) There are two pilots in

the helicopter.
(D) The helicopter is
between the cities.

4. (A)

Ther.e is no passenger
in the car.
(B A passenger is geing in

There is a helicopls

-Qli?-e

the car
(C) The car is parked on the
sidewalk.
(D) There are many people
on the corner of the street.

the city.

1.

Focus on:
on the corner
people
street

There are many people

--l:

16s corner of the street.

Sllooi+estea,1r,;:1.:,

6 iiryTir-IsTrToT-l
-'----@
G

ffi&
rype1

Quesiion TYPe 2
Locationouestions fft.-II1li^i

-*l'-t:*i.

= -lype 2l Action Ouestlons

Type

Type4

,{'i '!

Situatin Ouestions
Similar-Sounding
Word Questions

question of the action category can be

Keep in mind that the correct answer to a
form is usually a statement in
in dither the active or the passive form. The active

thepresentcontinuous(i.e',be+V-ing).Thepassiveiscornposedofbe+V.ed
action verbs:
participle of the main verb. Following is a list of common
i. active

ii.

passive

. ':,..:r i ,,... .."' , :;::

handed' locked' painte.d'

being + cleaned, cleared, displayed' Oig'up'
watered' wrapped
planled, pil"ed, serued, set up, towed' walked' washed'

lt,.
next to it' Each':ientence contains
Look at the following picture and the sentences
aative or passive form'
a commonly used action verb in either the

-t a-

The wornan is
picking uP some
books.

\1

The man is holding

the door oPen for
the woman.

k\, r_-_t , ,\
V'
t '-/,
f :-'l
The door is being
opened bY the man.

Feople are waiting to

enter the building.

The woman is -----'some books'

Fme.*g e,+l

books
man
picking uP

""rri

"

(A) PeoPle are waiting for a bus'

(B) The woman is picking up some books'
(C) The woman beirig helped by the wornan'
ti n oig pile ol ooks is displayed'

1
E
!
1

Fclcus on:
eppingr
worn
helmet

1.

)
)

Type

l.

,Losation Ouestions

2
Type 3
T)ipe

Actron Questilns
Situation Questions

Type4 Similar-Sounding
Word Queslions

at
1

t
E
t
I

!.,i,n

t"at"

1. (A) The rider is holding a

\,.

helmet.

(B) The rider is stopping his

Fecrs

E
E
;
4
E
E
a
D

ffiwlr,ffiiE

A helmet is ------- br the rider.

emr

taught
teacher
students

eat++a*

(B) The teacher is asking

10

stand up.

lhe teacher.

(D) The students are being

The students are ------- by the teacher.

taught by the teacher.

i'''* io"'Li

3. (A) A woman is being walked

JJ

along the platform.

(B)

Focrs or:
walking
platform
woman
4rF

3.

it2

A woman is walking

along the platform.

(C) The train is being driven

by a woman.

(D) The woman is getting on

the train.

a. (A) The map is being folded

by the man and woman.

(B) They are driving a car.

(C) The man and woman

?
b
tr
I

5
hD
h
b

2. (A) The class is chatting.

the student

the rider.
(D) The motorcycle is being
carried by the rider.

{C) The student is teaching

l,

motorcycle.
(C) A helmet is being worn by

are looking at a rnap.

(D) The car is being driven

A woman is ------- along the platform.

ia'

lr.

fast.

" lr,.',i

Focus on:
map
looking
a#-

lrt,

F
F'

it

1,,

T'

l.
I
t
t"

The man and woman are ------- at a map.

J...: ' '

TE

il

.f

Question Type 3
I
Type 2
'Iype 3
Type

Type4

Loeation Quslions
Action Questions

il

tLlction C}-lesticns

Situation Questions
Similar-Sonding

il

Word'Questions

This category asks about the condition of things in tlre picture. With the two
categories below, you should try identifying what the picture focuses on and
imagining a description of the picture before the statements are read. Following is
a list of comnnon adiectives for the situation category:

i. past participle forms

used as

i
1.
i.
!

ia

adjectives

i.
1

jl

L*

an'anged, bryken, chained, cleared, closed, cowded, crushed, deserted,

disptayed, e$uipped, (un/oaded, locked, occupied, parked, piled, posted,

.a

scatteed, seated, spread, stacked, tied

,
ii. adiective
\..

:t

:.

asleep, beautifut, bent, bright, clean, dark,

difi

empty,'iin," frtt, happy,

heavy, high, light, long, open, rainy, round, tall, sad, straight, wet

Look at the following picture and the sentences next to it. Each sentence contains
a commonly used adjective.

,l

.e

,t

,e
:e
:

The car tire is flat.

e
e

The door is open.

'aa
t

The man is seated

on the ground.

The car has a

-----

tire.

Fec,s on:

flat

I
I

tire

+bandene4
a+de

(A) The rnan is asleep.

(B) The car has a flat tire.
(C) The car door is closed.
(D) There is an abandoned car in the street.

a
a

rcf

e
a
e

t
t
t

e
e

Focus on;
flowers
hanging "'pots

1.

Type

.'Looation.Questions

2
Type 3
Type 4
Type

Action Ouegtions
Situation Guestios
Similar-Sounding
Word Ouestions

+l

@EI

The.------ pots have flowers jn them.

Foeus on:
seated .,.
woman
ffi

2.

1. (A) The flowers are growing

between two houses.
(B) The benches are in front
of the pretty flowers.
(C) The hanging pots have
flowers in them.
(D) There are lots of flowers
on the roof of the house.

2. (A) The car is parked by a

barn.

(B) A man

is driving the car.

{C) A woman is seated on

the car.

(D) The car has broken

A woman is ------- on the car.

down.

3. (A) The mail box ls fuli of

newspapers.
(B) A man is delivering mail.

Focus on:

J.

mail box
closed -

pe*

,(c) The rnail box is open.

/\ The rnail box is closed.

4.(A) The glasses are broken.

(B) The sinks are full of
water.
(c) The sinks are empty.
(D) The water is hot.

The mail box is -------

Focus on;

t,.

sink

lull-'
++

The sinks are ------- of water.

I

; ol -@
e-b ll5lTl
G

i=

il

'(

'(

Question Type 4
1 Locatidn Questions
Type 2 Action Questions
Type 3 Situaton Questions
Typ, Siinilar-ScLrirding
Type

"i

r-

-"
\f-,I
.\
\ll i n']
! M I in
l"-.t rI \r\.-,

i jl^u-.'{ I t-],"-r
-i ii-; ; i \-j

,/^r

'r,vcg'ci t

rJl

r(

i'

fpq.Ilfln !\J

q.

vuL/Jrr\_/t

Vfoi-d 0uestions

lncorrect choices r:ften include words that sound similar to the key words oi the
correct answers. You might wish to keep a journal of similar-sounding words that
sometimes confuse you. Examples of words that miEht easily be confused include:

i. words that have little sound difference, such as watk and work, or
that rhyme, sueh as station and nation.
ball,/bowl
bike,/hike

clean/lean
coach/c.tch
hitting/fitting

jusiladjust
lake/rake
lamp/ramp

law/raw

lean/learn pine/fine
talt</take
light/right playen/prayer there/they,re
locls'rock playing/plane try/tie
low/row pool/pull
waiweigh
mail/rai!, ,,lo''' poor/four
watt</wolk
meal/wheel possibte/impossibte wesrest
on the/under :-4g/bag
wheet/witt

peach/speech selting,/ssig

peel/pill

shopping/chlpying

ii. words with the same root, prefix, or suffix, such as example/examine
agree/disagree
appear/disappear
close/enclose
exlracilexha!e
just/adjust

relay/delay
rereadirelayed
rest/arrest
similar/dissimilar
terrible/terrific

tie/untie
tire/retire
typehetype

undenuorkeunderused
un

d rin kab I e/u nth i n kab t e

Look at the following picture and the sentences next to it. Each sentence contains
a commonly confused word.

The woman is
holding a ball.

The man is taking

There is a bowl on

The woman is talking

the desk.

'on the telephone.

The lamp is on the

The woman is
silting by a lamp.

woman's right.

t'

The wornan is
Foe.s on
talking

+ei.+

fhoto-

b
I

photo.

-----

on the phone.

(A) The woman is holding a bowl.

(B) The woman is talking on the phone.
(C) The woman is taking the photo.
(D) The rnan is talking on the phore.

)
)
)
)

isri.sdr: G:Et

rnan

orh
coachng,-

I
I

1 Localion Ouestions
2 Actlon Questions
Type 3 Situaton Questions
-l-ype
4 Siarlia: S,or,rr.i ; !
Type

Type

\','rl: -]i

resit tit.c

it+ing:

It

The man is ------- the woman.

d@wE

r**Ak&agl,*e#

1. (A) The man is sitting on a

cc,uch.

(B) The man is coaching the

i5*ets

q:-",:

selling.'
eln+ r..,,,r,1 - r
-ra+nin+

woman.
(C) The woman is leaning.
tD) The woman is standing
next to a couch.

2. (A) The man is sailing.

(B) The man is watching

sale.

(C) The man is selling

watches.

(D) The man is tired.

3. (A) There is a lamp in front
of the hut.

(B) The ramp Ieads to the

sea.

(C) There is a ramp in front

F::c*us ,*r*;

//-

-r.i

ramp _-'
-laffi
ithut ,

"i

of the hut.

(D) The sky Is getting

cloudy.

4. (A) The man is weiqhing a

tran.

(B) The man is waiting for a

train.

(C) The man is holding a tray.

(D) lt is starting to rain.

riere

is a ------- in front of the hut.

i +.*-tri
-.,1
,!{Ei
+:

i;:-1

Foc,s or:t:
watng -

+Ye+ghingr
+r1a

+:!-4

Li*
The man is ------- for a train.
la

r-'l

tJ.. IE-,7

-irffY'CcEiq[
\d@

etr

d
l

m"
I

;(
.(

Sornple Tesf: P,ART I

l(

j(
;l

Choose the statement that best describes what you see in the picturre.

.(
,(

,t
:(
l

;t

1.

'(

,(

,(

2.

lre

?
2
IE
I'
I?
7

ffih
I

?
a
I'b

t
't
TT
t
I'

3.

it

b
l"
Ft
E
h
F

F
E

Ft

ht
h't
F

F
ET

l*.

h.t

frt

b
f't
f

I
f,

t,
f,
t
I

r
I

r
-

CT

rl
i(
.l
;(
jr

;l
,l

i
,

,l
,l
'l
'l
5.
t_-

I
I
I
I

t
I
I

e
a

I
I
i
I
I

a
a
1

6.

I
;:)-

a
a

rITr

e
e
a
a
a
e

a
a

a
L)
E

)
)
)
-

!t

F
II
Fr

7.
1

lrt
b
ht
lrt

tD
t'a

tt
tt
tt
t

h
n
tt
t
t

1,,

l"
lD
h
Irr

8.

It
lra
It
ta
t
t
|.

ft
t
t

L.

a-

iG

C
',C

.C

": c

.l,C
',e

',C

9.

l!
;
;

t
t

It
;

t
!

C
C

e
e

,,,fi

10.

:IU

t
t
t

r
lrr

t
t
t

C
C

Tronscnip'Fs: tAF,-[
1.

EM

(A) The man is sleeping at his desk.

(B) The man is typing at his desk.
(C) The man is attending a meeting.
(D) The man is drinking tea.

@
l
I

(A) There are TVs stacked up on the shelves.

(B) There is a microwave oven tacked up on the wall.
(C) There are microwave ovens on the shelves.
(D) There are mani/ books on the shelves.
3.

(A) The man is standing in front of some picture frames.

(B) The man is selling fans.
(C) The man is standing beside a bus stop.
1D) The man is satisfied with a fan.

1",

(A) The wornan is buying vegetables.

(B) The man is going grocery shopping.
(C) The woman is selling vegetables.

(D) The woman is buying shoes.

5.

(A) The woman is carrying a suitcase.

(B) The woman is folding her urnbrelia
(C) An umbrella is being held by the woman.
(D) The man is sleeping.

6.

(A) The vyoman is getting in a taxr.

(B) The woman is talking to the driver.
(C) The woman is being called.
(D) The woman's arm is held up.

7.

(A) The woman is sitting beside a computer.

(B) The woman is sitting at a computer.
(C The woman is sitting next to a computer.
(D) The woman is sitting at the back of a computer.

8.

(A) The three men

(B) The three men
(C) The three men
(D) The three men

9.

10.

are happy.
are asleep.
look disappointed.
are angry.

(A) The man has dropped his jacket.

(B) Thq man is holding a briefcase.
(C) Thd man s sitting outside.
(D) There is a cat on the man's lap.
(A) The people are listening to the woman.
(B) The woman is reading a letter.
(C) The- people are standirrg in a meeting room.
(D) The woman is attending a concerl.

GI

P,&ffiT

ffiwes'ffwffis mnd
ffi.esp@ffises

This section of the TOEIOo checks whether you can make an appropriate
response to a given question. Consicler in what respect the given responses
are appropriate for the question, and Euess how the given incorrect choices
are inappropnate. Hemember incorrect choices often contain a word or phrase
from the question, so don't be niisled by mere repetition of words or phrases.

Once Vou find a possible correct response, do not wait until allthe choices
are spoken.
Check that tl'rere is no prolc[em with tense and/or subject-vei'tr agreement.

Keep in mind that wh-questions cannot be answered with yes or no.

a rvh-rruord, be carefr.rl not to confuse the

rruord witii something else. For exarnpie, how might be confused with
who or even where.
When the question begins

uith

Type1-_Who'Questions
Type 2
Type 3

trype4
-

\h*hen Quesiions
LUhere Questions

[Nhat Questions

TypeS*HowQuestions
Type
Type
Tirpe
Type

6
7
8
9 --

Why Questici'ls

Yes/NoQuestiorrs
Choice Questions
Statemerlts

(ffiffi

!
C
S.r***sfEr:

l,44ren

Type 3

i/Yher Queslions

Type 4

C
C

t4lha

Questrons

Type 5 ,4o'4l rJuestions

qui,astions usuaily ask about a person, a grLri.,p, an organizaiion, or a jab title.

Keep in ffrind that who questions are occas onally ilegati!e, as in L41ho is riat carnii'tg
fnrlfoc

i4lhy Questions

Type 7

Ye.s/No Queslions

Choice Questrons

lype

T'y'rue

Questics

Type 2

Type 6

to the pa,rty?

Type 9 Statemenis

i)

-)

Ilesponses (A), (B), and (C)

oontain relevant infolmatiol :
tire name of a uriter, and
expressions that shortpreference such as "love,"
"fr,orite r,witer," and "admire."
Responses

(Dtand

1E) contain

irrelevant information: the

lame of a painter, and a "1,es"

replr'.

Who is youn favo'ite writer?

c,li"i ei respOil:ias
(A) I love Ernest Hemingway.
(B) htly favorite wrter is Ernest Hemingway.
(C) Ernest Herningway. ! adrnire him.
:

''i,ir:-l

ii;1

l'e 5:1:-)r-i:,,:f

(D) My favoriie painter is Plcasso^

(E) Yes, I like Ernest Hemingway"
!i) Who dId't firsh l"lnch?

iA), (B), and (C) teil us who

didn't finish lunch: "I didn't
(finish luncir)," "John didn't
(nish lunci.r)," and "It was
Joiin (r,ro difur't nish iunc})."
l.D) answers the qr:estion

(A) ldidn't.
(B) John clicin't.
(C) lt was John.
t

-i':;:,l"l

;r:fl

i:::|i,,,:',::a:l:

(D) Nc,body broug ht tlllgl rl

(E) Because it tasted av'/ul.

VtIhon-i dicl you get that message frcm?

-tr-l'ie

rnanager of iile parroll departmenL.

Yesterriair,
Its)
'",ue tik,d atr:ut it.
() ,John dir:n't know a'bout tlre niesslge.
(A)

\Vhose

jacket is iiat?

{A) lt vrras made in Ci-iiila.

(B) it's made of cotion^
(C) lt's 'nine.'
Whc rjidn't attend the meetrn-c yestercja)?

(A) john orgr-:1 about the mreting"

(B) it finished laie.

i.l)'-tle
a))Y
I

l.---.--

Effi,r:-ffii

e!

t!

ar

G
G

C
C

1,,,i:l"i_

"\\tro

rlidn'r bring lunchi"'while (E)

ililsweis the question "\4'Ihy?"

L'iir-sot-:tei ntanager.

C
C
(

C
C

a,

J
!

a!
;
(

C
C

t
r]
rt
!l

.;esiiort TYPe 2
Type

)
)
)

a
a
t
t

\/hen did you get that message?

l' :::- ':::-r:'l:reS:

It

rl
ll
t
t

t
t
a
t
ll
I
I
tr

1
3

t got it yesterday.
Yesterday morning.

Three davs ago.

. :- -a-::--,1-.r:::.
I Hc\n', about six o'clock?
3 A'y time you are available.
3 \'lhen all the guests arrive.

':

t
,

a
a
a

i i-

c,*r

;:.ect

i-e sl:){)

I-t

es'

Vr'4rile esponses

(A), (B), and

(D) I found it on the desk.

(C) all contain titne er'plessions.

(D) and (E) lack any tiine

(E),1 got it from tl.le manager.

reference.

I r.";i

i'fCr :aS;,ia)fl!ir:

(D) How ai:oLt at a Chinese restaurant?

(E) No, thank you. l'm full.

Again, (D), and (E) bcth lach

tirne expressions. (D) could be
a good response to "\Atrere
r.r,ouid you lilie to irave dinner'?"

When do you think you can finish the report?

iA) l'm ocing in a fevu ciays.''

a,

Statements

iB) Yes, I got up early this morninE.

(C) Because of a loud noise.

1l

Choice Questions

lAt Ai dawn.

\^y'hen a.re you visiting

|}

YesiNaQuestions

8
Type 9
Type

\ihen did you get up this morning?

11

Why Questions

FypeT

time expressionrs such as

i'i hen would you like to have dinnen?

lA) I ciidn't think it was difficuit.

(B) rt u,li be cjcne bv the third.
C) l'm looking fornrar<j to it"

lool< for

Whal Ouestions
Horry Questions

,:'.e tnat it is sometirnes possible to reply 1o a When question using When.

!r
It
!

lA/here Questions

during. at ... o'clock, ago, on Alonday, at night, in the morning,

)lesterday, next week, in a few diays, when, by Friday', etc.

tl
tt

3
4
Type 5
Type 6
Type

,','i3r questions always; ask aboutrtiTne._Therefore,

:.: i:iicwing:

Who Questions
,L--i:rr ::

r',i1,,

fype

rt
!
!

"l',iitf:

the HonE Kong branch?

(B) Yes. I arn visitrrig il soon.

lC) I didn't gc, to F'iong Kong this time.

;t

--

atl

ffiHEffi

(
&asesster? TYP'*

Type

l//i.ro Queslions

lype

!4/hen Questions

':,.r:'a.it'i-.,,'

(
(

*
I

r:

O^ , 6Ll 'h

Questions

Type 4

1.4/hat

Type 5

How Ouestions

Type 6

!4/hy Questions

fype

)'esAo Questions

Type

Choice Questions

Type 9 Statements

l^lhere questions almost always ask a

location, and so often inclucie prepostional

phrases.Rentember,however,thattheprepositionisoccasionallyomitted.

-l

!)

Where did You get Your hair cut'f

t-.4

'i

I .-.i-:1 f t,:-,i.',i'i'r}[::].

(A) At the new salon next door'

(B) I went to Bill's.
(C) At Ji!l's, as usual'

A.lthough (D) contains a

preirositional Phrase, "grocery
store" is obviouslY not
appropriate for this question'
' where'''
{ E) does not l ell us

,--

l;...'t..

',.;.

':

-r'

(D) At a grocery store'

(E) I got it cut too short'
)
Responses (A), (B), and (C) are
all logical rePiies to someone
asking for directions; P-esPonses
iD) and (E) have no lelation to

the content of the question'

Where do we go frorn here?

|

:t'.:.:::-+:

(A) Turn right and go three lrlocks'

(B) I think we make the next left'
(C) Well, let's take a look at the maP'
:'-:':

::: l :.,.:r:

,t -,:

(D) You're absolutelY right'

(E) I don't know how to drive'

(
(

I
I

(
(

I
t
I
I
I

t
I
I

Where is a slioe store near here?

(A) Leathel"shoes last longer'
(B) The shop has a- lierge selection of shoes'
f,o*n the street, pasi the church' '/"

iCi

Where s y-cLjr rrew of{rce?

14) I'm in the cafeteria.

(B) n the founth loar "'
(C) lt's too big.
Where clo you usually buy your coffe'e?
(A) trt's rather e><pensive t[rese days"
(ts) A.t a little store next to the sLlpermerkt'/
(C) I don't drink coffee at wo'k'

I
a
I

a
a

I
I
I

I
I
I

I
I
I

a
a
a
a
a

ffi"tesff;on TYPe 4
Type

1
2
Type 3

f4lho Questions

]|ype

When OLlestions

Type 5

How Ouestions

Type 6

iryhy Questions

Where Questlons
,l

is quite
regarding the type of information asked'
The scope of whaf ques,iios,
gratmmar in both
e paid to the vocabulary and
broad. Attentlon should ttreretore
lhequestionsandtheresponses.Notethatverbtensesandpronour}sCanbevery
chotce'
importan-r for making the correct

i) What are these boxes for?

1A) TheY're for the books'
(ts) TheY are to be used as seats'
(C) To keeP old documents in'

fype

YeszNo Questlons

Type

Choice Questions

Type 9 Statements

The question asks about the

purposc ,.rr functitln of the boxes'
However, (D) and (E) do not
address the firnction ofthe boxes'
Also, their tenses do not
match the questiotl.

(D) The box was goirig to be recycled'

(E) TheY were Put there YesterdaY'
What haPPened to Your son?
'

r: -.:,

;.lj

.i..:-':"1

(A) He silrained his ankle'

(B) He caught a cold walking in the rain'
(C) Nothing. WhY do You ask?

Tlie ke, Points

tr-r

note

il

this

question are "happenecl" (sirnple

uirst tense) and "sou."

R..pon." (D) is a flrturc form

and therefore inaPProPriate'
Response (E) is incorrect
because of t}'re Pronoun "her'"

(D) He's about to start college'

(E) Notl^ring haPPened to'her'

What tine does the movie start?

(A) lt will last about two hours'
(B) There is no thea-ter here'
i ,ion't know' Let's iook at the tii-neiable

iC)

\Nhat does Your sister do?

(A) He works at a bank.
(B) She's a salesPerson'"
(C) She can help you any time "ou want'

when he calls?
\A/hat are yrou Eoing to tell Mr' Runeld
(A) He is goirig to call this afternoon'
wol"r!' "'
(B) I'll think of sornett-ring to say, so clon'i

1c\ I coulcln't answer the Phcirte

,l

--- -- - -

iIEJ

@H*

c
Qaestqru

1
2
ype 3
Trpe 4
lVpe 5
Type 6

Who Questions
l4/hen Questions

Type
Type

8
I

Where Questions
lzluihal

C
C

Questions

ri;u, Qutrsliotts

There are three types of How questions:

l4lh'Questions

Yes/NoQuestions

asking about the process by, or manner in, which something is done
e.9.. l-tow did you get here? How are you going to convince him?
" asl(ing about the quality or condition of something
e.9., Hc)w is your soup? How is your father these days?
* combining how with an adjectivq"q.[*adygfb io inquire about the degree or
quantity of something
e.9., How rnuch time is left? How quickly did you finish?

Choice Questions
Statements

'..-.',1
'

C,

fype

lype

fypeT

Type

) l-low

Responses (A), (B), and (C) all

ilcr-ect iespnses:
I used l'vlike's key.
I just turned that handle.
I had to pull quite hard.

describe the process or manner

(A)
(B)
(C)

in which the spealier opened

an item. Response (D) answers
and (E) suggests the
has not been opened yel.

-"when"
titern

: ,:,
:,::

i)

",s'
The question requires

f.r

:'i

eCt iiSpl,

i-l

Se 5

Therefore, (D) and (E) are not

appropriate choices.

1E) We need a hammer.

tio,^

i': ;i:.:

i .]t i:]5pe n1.43

e
e

-ii;;'i?{:1 i'esi:its*s.

(D) I opened it a few mnutes ago.

(A) She's very strct.

(B) I don't like him very much.
(C) She knows her stuff.

teacher's. character or qualities.

o, how is your teacher?

'i,

response wich talks about the

speaker's opinion of

did you open ths?

e
e
e
e
e

(D) He doesn't like French.

(E) I met her last year.

C
C
C
C
C

C
C
C

e
\

r'f.i I i1'r' i.,t!1

How would you lil.(e your coffee?

(A) ltlo sugar, please./
(B)Yes. I would like coffee.
1C) I prefer coffee to tea.

llow lonE have you been here?

(A) ,About three and a half years.1
(B) lt took three hours by bus.
(C) l'm fine. Ho'ulr about you?
Flour long does it take to get io the town center frorn here?
(\)

(ts)

qr-J

i--ri

There's a bus every thifiy minutes"

fido rnore than 20 minute.s, if the tra.ffic is; lirht"Z
l'm drivinE to the town center tonight.

C
C

a
a
a
e

I
I

a
C

Gluestion Type
\ ,,'\

h'

r*iLitSiilC il S

v \ t!\

t,

, ^.,\+

1 lz1lho Questions
2 lUhen Questions
lype 3 Where Questions
Type 4 l4lhat Ouestions
Type 5 Houl Ouest,ons
Type 6 tilhy Questions
Type
Type

f4unyquestions usually inquire about the cause or reason for something. They are
often found in the negative forrn. Remember that answers to these questions often
include words like because ar due fo, but tlrgy may also simply state the reason.
Be careful, though, if you hear Why don't you...'/ or Why don't we...2The question
may in fact be a suggestion rather than a request.

i)

Why did the national team lose so badly?

'-c,iect isp0n.j.es:

fypeT

Yes/NoOuestions

8
Type I

Choice questions

Type

EldF
. The respr-rnse

needs to be a
reason wh.v-. tire team lost.
Response (D) gives us the result
of'the game, and (E) would be
better suited as a response to a
statement such as "The national

(A) They didn't prepare well enough.

(B) Because their best player was injured.
(C) lt was due to their inexperience.
i

t
t
E
-

-,)
-J

a
f
a
I

r,
I
-

ID

f,

t
t
t

)
)

roorrect tespc,nses

rD) They lost

tearn lost badly."

B-'1.

E) Better luck next

time.

ii) Why don't we get together next week?

I crtc'. 'esponses:
iA) Sounds good.
tsi That's a great ideal

C OK. How about Wednesday, then?

' --i''

^.'.

Statements

IeSSO'rSeS:

Di I oidn't have the time.

iE) The plans have yet to be made.

qdJi.F

Herethe question is a suggestion

or inr.itation to meet in the
rear futue. Responses (A), (B),
and (C) all show acceptance of
the suggestion. Res-ponse (D)
n ouid be appropriite after
meeti11g, while (EJ has no
relation to the question.

Hy'orm-ups
1. Why do you think he didn't support our plan?
(A) I don't think so at ali.
(B) He seems to dislike any new ideas.
(C) You're right about that.

2. Why was he late for school?

(A) lt's not my fault.
(B) I think he took the wrong

bus.

(C) School finished at 5:00.

3. Why didn't you tell n'e that he had resigned?

(A) I thought that yo[ already knew.
(B) Yes, he resigned yesterday.

(C) Because it's a hot day.

E tleltlEi1-

-ffitw
G'

t
t

C
C

Type 7
1 Vtlho Ouestions
Iype 2 When Questions
fype 3 Where Questions
Type 4 ,Yha Questions
Type 5 How Ques'tions
Type 6 l,'llhy Quesllons
Tvpe 7 {es,l'lo uesLtL)irs
Type 8 Choice Questions
Type I Staternents

j,, i
i ".i i*l

Type

C
C

Yes/No questicns will ask opinions or preferences, request something, make a

suggestion, or make an offer. These are quite often, but not lways, answered with
a yes or no. The questions usually begin with: Are, ls,, Do, Does, Did, Can, Could,

--']

Have, Will, Would, May, Shall, or Should. They may als,c be in the fcrm of tag
questions (,.e.9., Yau are caming with us, aren't you?).

i)
" Response (D) "I hate gettirrg
up ear\," is not a denitive
ves/no answer, and it is
therefore inappropliate. \\hiie
(E) is a ",es" rePli:, it doesn't
answer t}re question asked here.

. Note that it is possible to rep11,

with another question as in
(C). Cireck that the response
mtches the question- (D) is

i.r

fi

urong because jt rentions

time, iiot the mode of
transporlation. In (E) the
repl',, mentions a bus, but the
questiou is about a taxi.

lll.
ji

ii)

t
t

ncci''ect reflpcnses.

You generally take a taxi to work, don't you?

Cci-recl respnses:

(A) No, I usually take the subway.

i,,.
(B) I used to, but these da,rs I can't tford
(C) How did you know that?

t
t

Corrsi;t i)p?[rsir.
(A.) Only on week'days.
(B) Yes, on weektays.
1C) Not really. I usually get up quite late.

(D) I hate getting up early.

(E) Yes, I prcmise.
.,,,.1"*#

f
!

Do you get up, early?

it.

inccrreci i'esonses:
(D) Sometimes it takes about 10 rninutes.
(E) Yes, I often take a bus to work.

!4/*rmr-ups
1. Didn't you go to the book far?
(A) Sure, if you want to.
(B) I did, but I didn't stay long.
(C) Yes, ldidn't.

2. Are you going to attend the conference?

(A) I guess so.
(B) We were too late.
(C) Frorn the 2"d to the 5'h.
3. Could you show me how this fax machinerlvorks?
(A) lt is a new fax machine.
(B) Of course. lt's very simple.,,''
(C) Has the fax already been sent?

!
!

C
C
C
C
C

!
!

;
;
!
;

e!

T
J

4
E
!
rl

F,

Question TYPe 8

fype

a
a
a

Choice questions ask yeu to choose between two alternatnes hich are alway's
related to each other. Remember that these questions cannoi be answered using
yes or no. Look for the conjunction or in the questions"

i)

I)

I}
!i

IT

E
!t

J
)

(A) He will get in tonight at about 7:00.

(B) Tomorrow. according 1o his secretari/.
(C) He didn't say for sure.

.-.";l-. tr-i.:-:::.
(A) I should have it done by tonight.
iB) I need another week to complete it.
(C) I'm still tied up with it.

rl

a
)
a

illhy Questions

Type

Statements

The key n ords here are "arriving

ionight r.rr tomorrow." R.esponse

(D) does n,ot address e issue
of roice, and (E) does not
inform us as to ,vhether "he"
vri1l be arriving or not.

Responses (A) through (C) ail

refer to re de.gree t f conrpletion
tirat the speaker tras achieved,
so thel'are all suitable
responses. Responses (D) and
(E) do not periain to the
question in atiy rt ay.

(D) I spoke to you yesterday.

(E) Yes, I certainly am.

i't'i'i''.

..

Are you going to buy a ney,3omputer or just continue using the old one?

(A) Neither. l'm going to lease one.

(B) Yes, l'd like one, thank you.
(C) That's impossible. I can't afford a new one.

ls Joseph or Manuei going to present the proposal?

I}

llhal Ouestions
HoA Questiors

ii) Have you finished the report, or are you still working on it?
I

!
!
Il
2

It

When Ouestions

l^here Questions

(D) Yes, he is going to be here.

(E) He will call us tomorrow.

Which do you prefer, the yellow T-shirt or the blue one?

t
r}
rt

lryho Questions

Will he be arriving tonight or tomorrow?

I
!t
!t

rt

IypeT Yes/NoQuestons
ll :e E ilo ce iire :il.,r:r

!
!
!
!
!
It

a
a

I
2
Type 3
Type 4
lype 5
Type 6
Type

It
ti

gi*'l::ir'iF..1r':.=;'*..:;

!r1;:.r.l,i'i.f', .'j1;

(A) Yes, I like the blue one.

(B) Neither. '
(C) Both of them are very cheap.

(A) Yes, they are going to make the presentation.

(B) Manuel said he would do it.
(C) Well, l'd like to, but l'm busy,
"

Gil

J'

Question Type 9
1 Who Questions
ype 2 When Questions
Type 3 Where Ouestions
Type 4 l4lhaf Ouestions
Type 5 HowQueslions
Type 6 Why Quesiions
lype

TypeT

Yes/NoQuestions

I
Type I

Choice Questrons

Type

Staternents

6ffi
'

Expressions of concern or

slmpathy ale the most

appropriate choices here.

Stcternor;its
ln srrme instances, the question is not an actual question, but rather a statement
to which you have to match an appropr[ate response. This could be a cornrnon
greeting or daily expression to which there is a set response in English. \bu will
need to consider the context and draw uon togic tc choose the correct renly.

i)

I have a terrible headache.

Correct respons;es:
(A) That's too"bad. I hope il goes away.
(B) Why don't y,sg take some aspirin?
(C) Maybe you should take a rest.
lncorrect responses:
(D) That's wonderful news.
(E) lt's getting cold, isn't it?

Expressions that show pleasure

at the speaker's good news are
the rost suitahle choices here.

ii) I've been promoted to division

head.

Correct responses:
(A) Congratulationsl You dlerve it.
(B) That's great. When do you start the position?
(C) Well, then we. should celebrate.

!
!
!
!
!
l!
;

!
!

lncorrect responses:

(D) That's not my problem.

(E) When is the next meeting?

G
-Wor"r*rrps**--"
1. l've put the accounting files on yr:ur desk.
(A) Thanks. l'll look at them later. u'
(B) I haven't phoned yet. '

(C) lt's Eoing to be difficult to finish.

2. Thank you for taking the tirne

to corne here in person.

(A) There are many people in this branch.

(B) Don't mention it. lt's my Fleasure. ,"
(C) What do you feel like eating?
.,

l've arranged the meeting for three o'clock on Thursday.

(A) I don't enjoy nreetings.

(B) I have had a lot of phone calls

today.

(C) Good, l'll mark it on my pianner.".-'

C
C
C

c
C
t
t
t
t
t

C
C

*
T

Sarnple Tesf: PA,RI- 2

ri
a

I
i.

Listen to the questions and choose the best answer.

1.

Mark your answer on your answer sheet.

(A)

2.

Mark your answer on your answer sheet.

"(A)

3,
lr.

Mark your answer on your answer sheet.

(A).

Mark your arxiwer on your answer sheet.

(A)

5.

Mark your answer on your answer sheet.

(A)

Mark your answer on your answer sheet.

(A)

7. Mark your ans\A/er on your answer sheet.

8. Mark your answer on your answer sheet.
9. Mark your answer on your answer sheet.

(A)
(A)

10. Mark your answer on your answer sheet.

(,4)

11. Mark your answer on your answer

sheet.

1A)

12. Mark your answer on your answer sheet.

(A)

13. Mark your answer on your answer sheet.

i,A)

14. Mark your answer on your answer sheet.

(A)

15. Mark your answer on your answer sheet.

(A)

16. Mark your answer on your answer sheet.

(A)

17. Mark your answer on your answer sheet.

(A)

z;

18. Mark your answer on your answer sheet.

(A)

19. Mark your answer on your answer

sheet.

(A)

20. Mark your answer on your answer sheet.

(A)

21. Mark your answer on your answer sheet.

(A)

22. Mark your answer on your answer

sheet.

(A)

23. Mark your answer on your answer sheet.

(A)

21. Mark your answer n your answer sheet.

(A)

25. Mark your answer on your answer sheet.

(A)

26. Mark your answer on your answer sheet.

(A)

27. Mark your answer on your answer sheet.

(A)

28. Mark your answer on your answer sheet.

(A)

29. Mark your answer on your answer sheet.

(A)

30. Mark your

(A)

ff
t
j

(A)

answer on your answer sheet.

(B)
(B)
(B)
(B)
(B)
lB)
(B)
(B)
(B)
(B)
(B)
(B)
(B)
(B)
(B)
(B)
(B)
(B)
(B)
(B)
B)
(B)
(B)
(ts)
(B)
(B)
(B)
(ts)
(B)
(B)
f

(c)

(c)
(c)
(c)
to)
(c)
(c)

(c)

(c)
(c)
(c)

(c)
(c)
(c)
(c)
(c)
,,"c) .

(c)

(c)

(c)
(c)
(c)

(c).
(c)
(c)
-(c)"

(c)

'

(c)

(c)
(c)

GE

1.

(A.) lt's fine. thanks.

(B) Yes, please.

(Cl Coffee would be ntce.

(A) About thirty-five.

(B) I read it already.
(C) Y'es, it's quite high.

How often do they update the

computers?

on?

right.

!
!

14. When does the sale finish?

t
t
t

(A) v,es, it has finished'

(A) lt isn't working very weli

(B) lt's in good condition"
(C) lt's a little warm in here.

Davis?

!
!

(A) My assistant will.

(B) Because I don't want to.
(C) The answer is wrong.

5. Why did you turn the air conditioner

Didn't you used to work at Macy's

Sarah

13. lf you don't answer the letter, who will?

(C)About one or two weeks.

(A) When do we begin

(B) Yes, thai's

!
T

(A) He forgot to sign and date it.

(B) Once in a while it loses its shape.
(C) Could I borrow your pen?

(A) Yes. they ofterr dc.

(B) Two or three times a year

6.

12. Did he fill out the form completely?

Would you like to go now?

(A) ln a few minutes,
(B) I go there every day.
(C) I usually go by taxi.

4.

!
I

11" How many slories tall is that building?

m afraid I can't hear you.

(A) I m sorry. l'll speak louder.

(B)Yes, I can come up now.
(C) i really can't say.

3.

I
I
I
I

'10. Would you like tea or coffee?

How long has he been gone?

(A) Untiltomorrorru.
(B) For half an hour.
(C) Next week.

2.

I
C
t

(B) Office equipment is on sale

(C) l1 runs until next Friday.

with

't

5. Could you open these desk drawers for

me?

(A) I can't. They're stuck.

work?

(B) Sure. you can close them(C) lt operrs at four o'clock.

(C) I certainly do.

16. When does yc'ur subscription expire?

7.

Who is responsible for

it.

(A) I don't have

(B) I believe Susan
(C) No, l'm not.

this?

(A) tn March.
(B) For one year.
(C) Twice a week.

is.

17. When do you want to discuss my memo?

8.

cold.
spring.
easy.

(A) lt,s nearly

(B) rcru should take it
(C) That's a wonderful idea.

I
9. Whose briefcase is this?
(A) lt,s my boss,s.
(B) They',re probably lost.
(C) His luggage is full.

rE!!

(A) No, but l'll finish it bv tomorrow.

(B) I need to write several more pages.
(c) Hcw about ihis afternoon?

I have a bit of a

,8.

Where is Brian lvan's desk?

(A) lt's at seven-fifty.
(B) lt's over there. by tl'ie windcw.
(c) certatnly, just a n'roment.

C
;

C
C
C
C
C

t
t
f
I

J
J

19. Why isn't this workingl

(A) Did you plug it in?

(B) Sure. lt's really, guite simple.
(C) I'm on vacation.

25. Where's the best place to take a client ior

lunch?

(A) I usually go to the caf on the corner.

(B) I never eat lunch.
(C) Yes, but I have no clients this r,reek.

20. What are you Eoing to do w,iih the old

computers?
(A) l'm donating them to a school.
(B) They are old, aren't they?
(C) They are mine.
21. Have you heard about the accident at the

(A) There's no approval.

(B) lt s much toc high.

(C) No, the line is busy.

27. Where can I find information cn American

airport?

engineering schools?

(A) I'll be taking the next flight.

1A) The train schedule isn't posted.

(B) Why don't you try the library?
(C) My application vras rejected.

(B) No, I haven'1. What happened?

(C) We ran inlo each other this afternoon.
L,

26. Have you been abrle to reach Eric?

ls Brenda making an announcement

tonight?

(A) I know she received an invitation.

(B) The volume is a little low.
(C) I think she's waiting until tomorrow.

28. U/hat time does the meeting begin?

(A) lt's just a day late.

(B) l've been waiting an hour,

(C)At 3 o'clock.
29. Have you seen Jill recently?

.J,

We re going to be late.
1A) I don't have time.

(B) That's a good idea.

(C) Let s call Mike and let him know.
21..

ls this ior Frank Green or Frank Venus?

(A) Why don't you ask him?
(B) I think it's for Mr. Green.
(C) No, it isn't.

-a
-a
ra
raD
----

.t

(A) Yes, lust yesterday.

(B) She was recently hired.
(C) I don't know her very well.
30. Dolores Cohen is holding on line two. Can
you take it?

(A) Yes, two o'clock sounds fine.

(B) No. Ask her to call me back.
{C) I think it's time to let it go.

Itl
I
:

fr

I
!

]
T
I

r x_q
gqh

'l
\*#

hort

Conversqtions

Strotegie
This section of the TOEIC@ includes three- or four-pafi dialogs between two

people. First iead the question along with the answer choices before the
dialogs begin. You should try to find key words and the main idea so you
can choose the correct statement quickly. use your time wisely and preview
the next question.

Test-teking Tips

/
/
I

Don't be misled by mere repetition of a word or phrase from the text. All
answer choices have been mentioned in the text, so listen carefully to
how they are used in context.
Remember the followng frequenfly asked questions: the conversation
topic, the relationship between people mentioned, the place in which
the conversation takes place, or the activity people are engaged in.

Try to listen for specific or suggested information: a specific time, a

length of time, frequency, reason, intention, or conclusion.

'Questien Types
Type'1

Type2-

Who Questions
When Questions

Type3-WhereQuestions

Type4Type5
Type6
TypeT

WhatQuestions
HowQuestions
WhyQuestions
Which Questions

GE

sc

:C
(

Question Type
|

\!ae 1

Z
fype 3
Type 4
Type 5
Type 6
lylpe

rvpu

i/V'nC\

tr

.C

'v,'\,'llc Gu)siicns

UJeSIIOnS

WnenOuestions

,' c

Where Ouestions
l4lha Questicns

Hcw Ouestions

person, an orEanzation,
[4/ho questions Eenerally ask for information c]r details about a
or a job title. The answer is likef,y to contain a noun phrase'

f4lhy Ouesiions

1-I!,.-L 9!".1"".

(Man)
(woman)

(lvlan)

Dinner's ready. Now we just have to wait for sue and her new boyfriend.
Your sister seems to have a new boyfrend every month. what happened
to Joe?
He moved to California.

(Woman) ReallY?.

i)

q,s#
.

We can understand for:r tire

ccnversation thal the nla s
sister is named Sue and that
she has a new boiend whose
name \^e don't knorv. We also
know t-hat e'are boih coming
to dinner. Therefore, (A) and
(ts) are both possible.

Who is coming to dinner?

Correci

(A) The man',s sister and her boyfriend

(B) Sue and her boyfriend

lncorrect answers:
(c) someone from california
(D) The woman',s ex-boyfriend
(E) Joe and Sue

(Woman) Did you send the fax to the Springfield office?

Yes, and Andy Green said he had passed it on to his manager, Jeff.
(Woman) I hoPe he rePlies soon'

indicates that ihe man and

womanworkin the same lcration.
\{e understand that the
Springeld office is a separate
location uere Jeff and Andv
Green are lroth emP)oved.

ii) Who works in the Springfield office?

Correct answers:
(A) Jeff and Andy Green
(B) Andy Green and his manager

lnccrreci answers:
(C) The woman
(D) The man
(E) Both the man and ihe woman

right. I don'1 know Janet, but

Sam is alwaYs helPful. I have
hs number on mY desk.

GI1I

t
t

.l
,l
.l
,l

'r

.,I
I
I

.l

.(

,i (

Brookfield accoun'l? I need tc

read them before I leave tonight.
(\A/) I haven't seen them, but
you might want to ask someone
in the records otfce. l'd call
ProbablY

,r
.r

2. (M) Where are the files for the

(M) Hmm, you are

,(

mine.

You.

1. (M) l've just made some cofiee.

Janet or Sam if I were

,(
.(
'(

ffi

Vlould anyone like a cuP?

(W) Not for me, but l'm sure
Frank will have some.
(M) Right. I'll take hm a cup.
pass his desk on the way to

answers:

(Man)
%JJ#
. Te conteni o',fie conversatiorr

1" Who will the man give a cup of coffee to?

(B) The people at their desks
(A) The woman
(D) Frank and tle \/voman
(C) Frank

2. Who willthe ,un .utlz

(A) The woman
(C) Janet

(B) His boss

(D) Sam

,(
:(
,(

',(

:(

4
a
E

Gluestion Type 2

\/Vhen Gueslions

)
)
)
)

E
a
D

-)

=
_:

E
E

E
E
-

I?

a
a
2
l
?
?
1
fr
b
?
I

(Man)

c
g

i)

(B) B:45
(C) A quarter to nine

lncorrect answers:

(D) 7:30
(E) 8:30

(F) ln thirty minutes

need something quickiy.

Well, it's only g:00 a.m. now. lt'll only take about 20 minutes to make 100
copies. When do you need them?
(Woman) Well, that's the problem. The meeting is supposed to start in 10 minutes.

(Man)

&

5
,:.

9:
i:

?.

When does the meeting start?

Correct answers:

lncorrect answers:

(A) At 9:10 a.m.

(B) ln ten minutes

(C) Hours
(D) ln 20 minutes
(E) At 9:00 a.m.

?
+

fE
E

&
!-

fa-

2. When will the cafeteria be closed?

(A) From 8:00 to 3:00
(C) From 6:00 to 9:00

quarter hours (A). The man

states that the lecture starts al

B:45; in other words a quartel

to nine, therefore (B) and (C)
are correct. It is 7:oo now. Wr
hear "3o minutes" but it refer
to 'trow long," not "when."

they do not refer to the meen

me. We know it is 9:oo a.m.
now" and that the meeting
s;tarts in ro minutes. making
(A) and LB) appropriate choice:

ffi
W
1. (W) You are leaving on
Wednesday morning. aren't
you? Have you reiembered t(
ask Mike to book a taxi to the
a;rport?
(M) On. ro. Actually. lm leavn!
Wednesday afternoon, and
Patrick Byrne said he could
give me a ride. He has to deliver
something nearby. So I don't
need a tax.
(W) Weli, I hope Patrck's on
tinre. The last time he gave me
a ride, he was over half an
hour late.

2. (M) Did you hear that the

=V-Y,.erm:$p-"----

1. When is the man's flight?

(A) Wednesday'morning
(C) Wednesday afternoon .

The time difference between

now and 8:45 is one and threr

. Although we hear e nords

"hundred," "zo minutes," and
"9:oo a.m." in the conversaon

(Woman) Why does the photocopier always jam when l'm in a hurry? I need to
make 100 copies of this before the meeting. This happens every time

?a

When does the lecture start?

Correct answers:
(A) ln one and three quarter hours

-)
)

The lecture starts at 8:45. We should have left already! We're going to be
late yet again. Why do you always r4rait until the last minute?
(Woman) What are you talking about? lt's 7:00 now, and it only takes 30 minutes
to get there. We still have plenty of time.
I know, but the best seats wll be taken before we get there. I want to get
a good seat so that I can hear the speakers well.
(Man)

a
a
a

'Type

When questlons focus on details about time. Therefore, you should listen for
words and expressions related to time such as at three o'clock, at two fifteen, on
Friday, on Thursday night, in the morning, in a few hours, two days ago, etc. These
questions can refer to a present, past, or future event. Note, also, that the answer
does not always include a preposition.

tr Who Questions
2 Wken Questions
Type 3 tyhere Questions
Type 4 !4/haf Questions
Type 5 Hor,v Questlons
Type 6 l/l/hy Questions
lype 7 Whch Questions
fype

(B) ln half an hour

(D) On time

(B) From 3:00 to 6:00 /'

(D) From November 3'o

cafeteria is expanding its hours

of ooeration?
(W) No. To be honest, I never
go there because it's always
closed when ! ne-"d something
to eat.
(M) Right, well most people fell
the $me uay as you, so from
NovJrber 3' l is going to be
open from 8:00 to 3:00, and
then again from 6:00 to 9:00
p.m. lt'li be a lot more
conven9nt.

.EE

?I

(
(
(
(
(

Question Type 3
Type

lype

I
2

.iype3

4
Type 5
Type 6
fype 7

Type

V\ifiere uluesllons

l4lho Ouestions

When Questions

W,ere Questirns
l/Yhal Ouesilons

How Oueslions
YYhy

Questions

Whict, Questicns

place' Note,
Wherequestions mostly dealwith a location, the position of something, or a
however, that the answer does not always include a preposltion.

(Man)

e-e!"F
" The woman had an accident
over the rveekend, so (E) is
im.possibie. She needed to have
her car repaired Mondal'after
9:oo a.m.. theretbre (A) and
(B) are appropriate. She missed
the meeting on Monda', and
the man tes her she is luch
she didn't "end uP in the hospital," so (C) and (D) are

(wornan)

(Man)

why did you miss the meeting on Monday morning? I thought you were
supposed to give a report.
well, I had a bad accident over the weekend, so I had to take my car to
l
Charlie,s garage to get it fixed. He doesn,t open until 9:00 a.m., so
meeting'
couldn't make it to the
Gsh,'t'm sorry to hear that. You're just lucky you didn't end up in the
hosPital qetting fixed Yourself.

Where did the wornan go on Monday?

incorrect.

Correct answers:
(A) To Charlie's garage
(B) To see a mechanic

@
. The man

lncorrect answers:

(C) To the hosPital

(D) To a meetng
(E) To an accident

has iost his PaPers.-but

(Man)

I can't find the handouts for the presentation that l'm supposed to make
today" I made the copies just before I left to go home last night'
(Woman) Well, you had a large pile of papers with you last night when I walked to the

parking garage. This reminds

the man the.r, are in his car.
Therefore (A) and (B) are
appropriate choices'

(Man)

parking garage with you. Don',t you remember? I had to open the door for you'
oh, yes. You're right. I pul them in my car for safe keeping. l'll go get them
now.

ii) Where is the man going?

...--',''----_
'

clL
, lBl
@@,
i

F-

(
(
(

I
I

Correct ansr/ers:
(A) To the parking garage
(B) To get paPers from his car

lricrrrect answers:
(C) To make a Presentation
(D) -'o the coPier room

(E)

Home

2. (M) I'd like to arrange for mY

the second foor.

(M) Oh, I see. Well, ihank You
very much. l'd better go on uP
then.

1. (W) Who's rhe woman at the

rent to be Paid bY direct debit.

i'm nol sure which counter I
should go to. Should I wait in
that tine of PeoPle over there?
(W) No, sir. All of the counters
are just for transactions such
as deposits, wiildrawais, and
payment of bills. To arrange a
direct debit, You need the
customer service desk. lt's on

forlunatelY, e woman recalls

seeing him carrying them to the

front desk? What hapPened to

Ameiie?
(M) Amelie's mother became
very ill ihe day before Yesterday,
so she is tking some time ofi.
She flew back to France this
morning. We've had to bring in
a temp until she gi'ets back.
(W) i hope her mother is oK

t
I

i
I
'

1. Where has Amelie gone?

(A) To the front desk

(c)

To France

(B) To a new iob

(D) To hospital

z. Where

does the man need to go?

(A) To the Iine of People waiting

(C) To another branch of the bank

(B) To the second floor

(D) To the counter

Question Type 4

\\/hGr Guesticns

-)
)
)
)
-

a
E
E
rt
E
4
4
E
4

a
a
a

a
-I

Type
Type

Type 3
-fype
4

What questions very often ask for detailed information about the oontent of a
conversation. Ti'iis information could be related to an object, idea, or action, or the
information could be a description.
(Man)

4
a
-

l4here Questions
irVhal Ouestions

rype 5

How Questions

Type 6

Why Ouestions'

Type 7

l.4/hlch Ouestions

(Woman)

(Man)

i)

It's closing time. Why are you still working? Almost everyone etde fras

left already.
There's a big sale this weekend, and l've got to take inventory. I need to
have an iteiiized list of everything in stock. l'm going to be here all night
at this rate. lt's takng much longer th'an I thought.
Why don't I help you with that? It'll be much qict<er, and I have nothing
planned for tonight.

What is going on this weekend?

Correct answers:
lncorrect answers:
(A) There is a big sale at the stoi'e. (c) The man and woman are going sailing.
(B) The store is having a sale.
(D) They willtake the store's inventory.
(E) The man will hetp the woman.

(Man)

The conversation mentions a

"sle," so be careful not to
confuse the word "sailing" in
response (C). While (D) and
(E) are true, the, ds n., anr\e..
the question.

Responses (A) and (B) both

refer to sending a fax, as is
recommended by the woman.
Responses (C) and (D) contain
vocabulary mentioned in the
conversation, but in both cases

this is irrelevant

I can't seem to connect to the lnternet today. ls anyone else having any

trouble? lt's really annoying because I need to send an urgent email to

ffi

ffi;r.;'..t

confirm an order.
Woman) They are doing some rnaintenance work, and the server is down. lf it's
really that urgent, why don't you just confirm it by fax?
Yeah, I guess you're right. lt would be better than nothing.

*E.uE Iiii&.L1ii.!li.EtiE
1. (M) 'm looking for a flight to
New York, leaving next
Wednesday and returning the
following Monday. I was
wondering f you could let me
know sorne air fares.
(W) Ceriainiy. There's a round
trip flight on Universal Airlines
which cosis $350 wilh iax. or
there is a fiight on National
Airways for $320. Would you
like to make a reservation for
either of those flights?
(M) Not just yet. Lei me catl
you back later.

(Man)

ii) What does the woman suggest the man do?

Correct answers:
(A) Send a fax
(B) Fax a confirmation of the

incorrect answers:

(C) Do some maintenance work

order (D) confirm that the server is down

2. lW) Excuse me, I bought this

+a

Questtons

YYho

Yvhen Questions

-D

-t
.,
1

1. What does the rnan want?

(A) To make a reservatlon
(C) lnformation about air farles

i
i

(B) A flight on UniversalAirlines

(D) A flight on NationalAirways

I
I

!
i

2. What does the woman decide?

(A) To take a different color coat
(C) To exchange the lining

(B) To get a refund

(D) To keep the coat just as it is

i
:
!

cot here last week, but when

I got it home I realized that there
was a big rip in the ining. l'd
iike to exchange it for another.
(M) l'm sorry, but we don't have
any more of that stye in blue.
Would you like to exchange it
for a ditferent colo'? We also
t,ave it in black and brown. Cr
r,e can give you a refund.
LW) Ch, well. no. I really like
lhe blue. l'll just get my money
back inslead.

lii-T5li

Gil

,a

(
(
(
(
(
(
(
(

Question Type 5
Type
Type

1
2

Who Questions
When Olrestions

fypeS

WhereQuestions

4
Type 5
Type 6
Type 7

,7haQuestions

Type

Houl (f,uestons
i.4/hy

Ouestions

Which Queslions

frov,t Gr-resticns
Howquestions often ask about the process, method or manner in which something
is done, the quantity, or the quality of something. You should therefore pay careful
attention to adjectives and adverbs.

t&elg#'

(Man)

Have you noticed anything different? Don't you think the office seems
rnuch nicer lately?

(Woman)

Now that you mention it, I guess everyone seems a lot more relaxed and less

. In the conversation, the man

says

that he has installed

aromatherapy oi1 spra.v-s, so

any of responses (A) through
(C) are appropriate.

(Man)
)

ffi

. Responses (r'J, (B), and (C) are

appropriate choices because
thel, a r"t".,o the fact at
ttle price of the monitors rviil
be decreased. R.esponse (D) is
incorrect because the woman
rejected the idea of gifts.
Response (E) does not match
th question t}lpe.

ffi
E4j*i;!*-e-&dla'd*&-*JJE;ffi
1. (M) I have no idea how to use
this fax machine. Have you ever

t'

used it? I can't work out which

way up to put the paper.
(W) Here, let me show you.
First, you need to put the paper
face down in the tray. Then dial
the number you want. You'll
know the fax was sent if you
hear a long beep.
(M) You make it look so easy.

2. (M) Simon has gone

on
vacaton, but I really need to get

his signature on this document

before Thursday. Dc you know
where he went?
(V) l'm not sure where he is.
but he said that f anything
urgent came up.he should
call this number.
(M) Great. I'll call him and get
an address, then I can send him
the document by courier service.

:{

,(

easily upset. And I don't know what it is, but it seerns to smell different
than it used to.

Right, l've installed aromatherapy oil sprays in each corner of the office.
I use lemon oil in the morning for energy and lavender in the afternoon
for relaxation.

,i

How has the man improved the office envronment?

Correct answers:
(A) By using aromathe'rapy oiis
(B) By installing aromatherapy oil sprays
(C) With aromathe+apy

.l

lncori"er:t answers:
(D) By wearing lemon oil

I
t

(E) Because he is more relaxed

,{

(Woman) We have ordered too many of these monitors. They just aren't selling as

(Man)

well as we expected. I don't know how we are going torget rd of them.

Why don't we put them on sale? Let's.ofler aZAok discount for two weeks
and see if that helps. Or we could offer a free gift with them.
(Woman) Let's try the discount. We don't have space to store any extra gifts at the
moment.

ii) How are they gong to try to irnprove sales of monitors?

Correci answers:
(A) By offering a discount
(B) By reducing the price
(C) By having a sale

lncorrect answers:

(D) By giving a free gift with each monitor

(E) Yes, they will improve sales.

1. How will the man know if his fax was sent?

(B) He will hear a beeping noise..''
(A) The woman will tell him.
(D) l-le will put the paper face down.
(C) He will not know.
I
I

2. How will the man get Simon's signature?

(A) He'll send hinn a fax.
(B) He cannot get the paper signed.
(C) He'll call Smon, and then send the document.
(D) He'll wait until Simon comes back.

(
(
(

(
(
(
(
(

I
I

I
I

(
(

(
(

Quesiion Type

\Mhy Guesiicns
lrVhy

Type

questions are concerned with a cause or reason. Questions of this type can

often be in the negative. You may find

because, since, and due to.

(Man)

it heipful to listen for words such

l4lho Questions
lzVhen Questions

Type 3

l4lere Questions

lype

l4lhat Ouestions

Type 5

How Queslions

-rype 6

i4lhy Questir:ns

as

What are you doing with those boxes? You've been sorting through them

for hours. Where did they come from?

Responses (A)and

(B)bo

answer "why" and give relevant

iuformation about the woman's
reason for looking in the boxes.
Response (C) does not answer
"wlty", and (D) ans\^ers a
different question.

(Woman) These are from the storeroom. They are old accounting ledgers from the

(Man)

Type 2

export office. I want to compare currenl profits with the profits we were
making five years ago. lt looks like things were a lot better then.
Really? Let me have a look.

r) Why is the woman sorting through the boxes?

Cori'ect answers:

lncorrect answers:

(A) She wants to check cornpany profits.

(B) She is comparing past and

(C) They are from the storaEe room,

(D) The eompany was stronger in

pi'esent profits.

ffi
.

the past.

(Woman)

Do you have any idea what has happened? The power is down. and nothing

(Man)

There was some kind of leak in the basernent, and the generator

In the conversation we learn

that the r.rfce is suffering a

power outage. Therefore,

responses (A) and (B) are bo
appropriate choices. Responses
(C) and (D) bo contain
infrrrmation which is not
mentioned in the conversation.

in the office is working. No one.can get any work done.

short-circuited. They have been working on it since early this morning,

but it seems to be more serious than they thought.
(Woman) Well, l'm leaving. l'm going to work at home. I need electricity to use my
computer, and some light would be nice.

ffi

ii) Why isn't the woman staying at the office?

Correct answers:
(A) Because there is a power
(B) Because she can't work

electricity.

-!UE

rm:s

p.-

*".-.-"

outage.

without

:#.*r.'.j-}".e,.ry

1 (M) | asked

you to restock this

shelf witil Haopy Canoy dolis
aboui three hours ago. but it is
still half empty. I don t want to
have to ask you again.
(W) l've restocked it twice. but
we've already sold most of the
ciois I put out. This rs our most
popular tem at the moment.

lncorrect answers:
(C) Because she quit her job.
(D) Because she started work early
this morning.

**-

1. Why is the shelf half empty?

(A) The woman forgot to restock it. (B) There are no dolls in the storeroom.
(C) The dolls are selling rapidly. (D) The man needs to restock it himself.

i
,

2. Why does Jim want to see the woman?

(A) He wants to meet her for lunch.
(B) He owes the woman some money.
(C) He wants to discuss an idea.,'
(D) He wants to call around three o'clock.

Everyone is buying these dolls

for Christmas.
(N4) OK, then l'll call the
storeroom and ask them to
send up some more.

2. (lvl)

Hey, can you go up to

Jim's office? He asked me to

send you upr.
(W) i wonder wiat he wants to
lalk to me about. I can't thnk of
anything we need to discuss.
(M) He sald something about
discus-sing a new ldea for the
advertisng campaign. He
doesn't like the current or)e.

rC
r

(
(

Quesfion Type 7
Type 1 lAlho Questicns
'lype 2 When Questions

3
4
Type 5
Type 6
lype 7
ype

Wohich G)uesiicr^rs

(
(

Where Questions

Type

!4/hal Questions

How Questions
l4lhy Questions

Wnici) Quesircns

Which questions ask about alternative choices. lt is not possible to answer these
questions usrng yes or ,?o. You may find it helpful to listen for the conjunction or in

the conversation to alert you Io alternatives which may be relevant for choosing
the correct respons.
,.

l've been thinking of getting a new desk, and l've narrowed it down to
these two in this catalog. They are both about the same size and price,
so it's hard to choose between them.
(Woman) I like the three cirawers in the brown one. The gray desk only has two. Also,
the brown one has a nice buiit-in pen holder, and the legs look a lot sturdier,
(Man)

. After considering e advantages

of the brown desk, e man says
that is the desk he wiil order.
We also learn that tire brortryr
desk has three drawers, making
both (A) and (B) possible

(Man)

response.

don't they?
Well, I think you've nrade up my mind for me. That's the one l'll order.

Which desk is the man going to buy?

Correct

*%.
i,7
" The woman u'ants someone
efcient and reliable. From e
man's description, we iearn that
Kenichi is the least able to do the
job; therefore, onlv responses
(A) and (B) are appropriate here.

ffi . -:r:aE!*5:;i!-&jia.@
Es

1. (Nf) l'm entertaining an important

client and his wife next week. I
have no idea where to go. Last
time, I took them to a classical
concert, but they didn't seem
to enjoy it much.
(W) I'C gc to a musical. How
abaul The Life of Mozan?
Thai's popular, or there's
Happy Days.
ll,l,) The Life ol Mozart sounos
too classical for their tastes.
Guess we'll be seeing Happy
Days.

2. (W) My long dstance

provicier

charges far too much. l'm

using PST, but I need io
change. Can you reccmmend
anyone to me? What company
do you use?
(M) I just changed from All
Teleco to Teie Express. They
only charge 10 cents a minute.
(W) Well, thats even more
than I pay. l'll just have to stick

with

PST.

answers:

(A) The brown one

(B) The desk with three

lncorrect enswer,s:

drawers

(C) The gray desk

(D) He cannot decide.

'(

t
t
t

t
t
t
t
t

(Woman) V/ho cjo you think is more reliable, Hirotaka, Asako, or Kenichi? I need
someone I can really rely on to help me with the next shipment.
l've never had problems with any o them. But I know that Mr. lto in accounts
has complained that Kenichi is not very good at tracking down payments
from clients. He also tends to be late submitting papenruork. but he always
does it very thoroughiY.
(Woman) I need someone who can get things done on time. I guess I know who
not to choose.

(Man)

t
(
(
(

ii) Which employee ls the woman NOT going to choose?

Correct ansv/ers:
(A) Kenichi
(B) The employee who subnnits work

Inco"rect answers:
(C) Hirotaka

late

(D) A.sako

(E) Hirotaka
-kV-.trr.m:up.

or Asako

.".

1. Which musical willthe man take his clients to?

(A) Happy Days .
(B) trleither, they so{-rnd awful.
(C) The Lie of Mozarf (D) He'il probably take tnem to a classical concert.

2. Which long distance provider does the woman think is best lor her?
(B) Her current provider
(A) Tele Express
(D) lt isn't mentioned.
(C) All Teleco

(
(
(
(

t
t
(
t
t
t
I
t
t

I-[D

rt
-)
)
)
)
)
*

Sampe Tesi: PART 3

Choose the best answer to each question.

1. What

has the man already done?

the speakers?

(A) ln a department store

(B) ln a supermarket

(A) Distributed materials

(B) Sorted names
(C) Prepared address labels
(D) Made photocopies

rt

7. Where are

(C) At an airport ,'

(D) At a posl office

Who will prepare the

E
E
E
-

suitcase

3.

4.

p
?
-b

b
b
Ir
t

a
b
lr
b
b
-

u
L.
b
b
t

9' How many items will the man carry on

to the plane?

(A) One
(B) Two"
(C) Three
(D) Four

Why did the man place a newspaper

advertisement?

5. The last manager was probably

(A) Easy to get along
(B) Relaxed
(C) Hardworking

10. When did the woman join the company?

(A) A few years ago
(B) Next week
(C) Yesterday. '
(D) Two years ago

what

kind of person?

it
-)

afternoon

Tomorrow
Before lunch time
By the end of the day
Around 2:00 in the afternoon

(A) He is looking for a new manager.

(B) He is trying to sell something.
(C) He is looking for a new job.
(D) The woman asked him to.

When will the labels be ready?

(A)
(B)
(C)
(D)

8. Which bag will the man check?

(A) The black suitcase

(B) He'll only carry his computer.
(C) His green bag
(D) The green bag and the black

(A) The woman

(B) The man and the woman
(C) The man
(D) The secretary

a
;
a
a

labels?

with

(D) Tense and difficult to get long with,

11. Who is the woman?

(A) A new manager
(B) A doctor
(C) The new fund manager
(D) The new accountant.

What is the man going to do?

(A) Place an ad in the newspaper

(B) Look at the rsums .,
(C) Keep his promises
(D) Talk to the new manager

12. What is the woman going to do?

(A) Have lunch with Ben Reilly
(B) Meet the rest of the staff
(C) Talk to the manager
(D) Make an anncuncement

GEI

?c
'

13. What is the man working on?

(A) The August vacation schedule
(B) A price list for the sales
(C) The,August sales rePort '
(D) A questionnaire

t,. When does the man have tci submit the

sales report?

(A) Tomorrow morning

(B) Today, before he goes'home
(C) By August
(D) Tomorrow afternoon'
15. Why cjoes the man harre to finish his

work today?

(A) The comPuters won't be working.

tomorrow.
(B) The woman needs to read his rePort,
(c) He is taking a vacation tomorrow.
(D) He is going on a business trip
tomorrow.

19. What is the problern?

(A)
(B)
(C)
(D)

The printer has run out of ink.

The printer is getting too old'.
The \/oman has lost a file.
The man has broken the Printer.

20. When did the printer last break down?

(A) Tuesday
(B) Three times this week
(C) WecinesdaY,''
(D) Monday

taking place?

(A) ln a hotel
(B) ln a Post office'
(C) ln a hosPital
(D) ln a school
17. What must the woman do?

(A) Order a meal

(B) Write a check
(C) Deliver a box
(D) Fill out a form

the Packages arrive?

(A) ln a few hours
(B) Sometime tomorrow,
(C) Later todaY
(D) Probably next week

18. When will

:tl

l
'l

,
,
,

,.t

21. What do the two PeoPle think their

company should do?

(A) Buy a new Printer "'

(B) Replace the rePairman'
(C) lncrease the Printing budget
(D) tvlake rnore rePairs

-t

,.!
:

,.;

.t

:c

ir

.t

22. How many jobs is the woman

:r

considering?

1. Where is this conversation probably

'il

(A) Two .
(B) Five
(C) One
(D) Three

:=

23. What are the disadvantages of the first

position?
(A) lt offers vacations and the chance
to travel.
(B) lt is only for one month.
(C) lt doesn't look interesting'
(D) lt doesrr't PaY verY well. ,
i
I

4,
4, Which position will tne woman apply
tor?

(A) Personnel manager

(B) Neither Position
(C) Personal assistant
(D) Professor

il,a
=
:\
(

;a

r\

I'f
i

t
!
t

!
I
t

25. How did the woman try to contact the

man?

(,A) tsy fax

(B) With the budget
(C) By phone and email
(D) By Monday

26. What does the woman ask the man to

do?

(A) Finish a project this weekend /"

(B) Begin making a budget
(C) Take the weekend off
(D) Work on the budget with Rogers

28. Why might the company be going out

of business?

(A) Because of employee rumors

(B) Due to poor sales
(C) Because of slow business
(D) Due to higher manufacturinE costs,
29. Why does the man think the company
is in a stable condition?

(A) Sales are strong.

(B) He likes his job.
(C) lt's the biggest in town.
(D) lt's nonsense.

lE

*
=

{a
*+
+
i:a'

zt. When did the man expect to finish?

(A) By Monday morning
(B) By Monday afternoon
(C) By the middle of next week,

iD) ln a few hours

30. What is happening?

(A) Employees are unhappy.

(B) People are quitting.
(C) The company is losing money.
(D) The \ /oman wants a new job.

*
l

t+
E

*2

5
=
=

?
.

GI

ut

Trsnscripts: PART 3
0uestions 10 throuqh 12 refer to the fotiowing

Ouestq!g-l-!hrog!--3 refer to the fottowing

conversation.

conversation.

(M) These files have been photocopied and are

is
rea,Cy to be distributed. All we need to do now

(M) Excuse rne, but you don't look familiar' I don't

put them in the envelopes and label theni' There's

a big box of A4 envelcpes in the storeroom'

(W) Did yotr prepare the address labels yet?

know that you said you were going to take charge

of that.

(M) Not yet. I have to sorl the names, but it won't

take me long. They shcruld be ready before lunch'
We'll be able to mail them this afidrnoon'

t
t
t

think l've seen you before. Are you new here?

(W) Yes, I am. l'm the new accountant' Yesterday
was my first day. I'll be meeting the rest of the
stafi this afternoon. l'm feeling a iittle nervous'
(M) Well, it's nice to meet you. l'm Ben Reilly' l've
been here for two years, and don't worry, every-

,(
.(
vrith.
get
along
to
is
easy
one
(
(W) That's good to hear.
(
(
Questions 13 throuqh 15 refer to the fottowing
It
conversation
:

Questions 4 throuqh 6 refer to the fottowing

conversation.
(M) I posted that newspaper ad for the new
manager's position just three days ago, and l've
already gotten twenty rsums' That's more than
I was exPecting.

(W) How do they look? Are there any that look

promising? I hope you'llfind someone a lot more
easy-going and relaxed than the last manager
you hired.

(M) Well, I haven't read them yet. l'm planning on

OSing tnat this afternoon.

(W) Better You than me.

Ouestions 7 throuqh

9 refer to the

fotl'owing

Conversation.

(W) Sir, l'm afraid that l'm going to have to ask

you to check-in one of your bags, please' New
policies allow only one carry-on on domestic
flights.
(M) Oh, well if it's absolutely necessary' This one
has all the documents I need to read on the flight,
so l'll check the black suitcase.
(W) Thank you. You can take the green bag and
your laptop computer as carry on baggage'

l-Ef
j

(W) How are you doing, Jake? You look really

busy.

(M) I need to submit the August sales repo by

tomorrow afternoon. l've nearly finished, but
there are still a couple of pages to write' Perhaps
l'll just finish it ofi tomorrow morning. l'm getting
kind of tired.
(W) Um, you know, you might want to take eare
of it today, since the con'rputers will be down
tomorrow.
me'
1M) I forgot about that' l'm glad you reminded
home.
I
head
I'd better finish before

Questions 16 throuqh 1g refer to the foLtowing

conversation.
(M) Good afternoon. What can I do for you?
(W) l'd like to send this letter by standard mail'
Then, I need to send these packages. They are pad

of a rush order, so I need them to arrive as soon

as possible. What's the fastest way to mail them?
(M) l'd recommend priority deiivery. Here' fill out
this order form and check the "priority delivery"

box. The packages should arrive sometlme

tomorrow.

t
t
t

:-es'ticns 19 throuqh 21 refer to the foltowing

!:.

\e

rSAt On.

,'," 3-. ic. The printer isn't working again. The

:a:'e' s coing through, but there is nothing on it.
".-rl :-1 n a new ink carlridge yesterday.
r,r : s ::e thrd time this week. lt wouldn't work

'tI}
il

.1

?rzc

li'

_ --=--

-^^
-.v9

-,',

!,
!l

l,lcnday. Tuesday, or Wednesday either.

i:hey replace that piece of junk? lt's just

,ir -,,

--

t,r 'r':- i]

t!)

teliing that to the rnanagement.

0uestions 22 throuqh 24 refer to the fotl.owing

conversation,

,',

:a- : oecicje between these two jobs. They

:,::- :3{

c'erty interesting. One is for a personal

:s": s:a-:. Tne salary is not great, but they offer

tt

j,: r*:={s vacation and travel opportunities. The

::-;- s ':' a personnel manager. lt pays more,
:-: :-:'s 3- v two weeks off a year.
r,r ,', i ic ycu want time or money?

t
t
t
t
t
t
tt
t

-::-"

-^

='^

(W) l've been trying to contact you for ages. You

never seem to answer your phone or check your
ernail. Did you finish the budget projections?
(M) Not quite. l've finished the bulk of the work,
so they'll probably be ready by the middle of next
week.

(W) Don't forget that Mr. Rogers needs some

^l
VlU.

=xac:iy. With all the money the company

:c-c: .epairing it. they could buy three new

t}

0uestions 25 throuqh 27 refer to the fottowing

conversation.

lt seems

{', 'ri c .eally rather have time to relax.

t,r:-., 3-: e,e1.thing. l'll try for the

personal

preliminary/ figures by Monday morrring to present

at the meeting in the afternoon. Get them done

this weekend, all right?
(M) Ol(. I guess l'll be spending the weekend at
the office.
0uestions 28 throuqh 30 refer to the fottowing
conversation.

(W) l've heard a rumor that we mlght be going

out of business. ls it true? Do you know anything
about it? ,Are we going to lose our jobs?
(M) That's nonsense. Sales have been increasing
for months now. No one is going to be laid off if
sales are going up.
(W) Yes, but operating costs have been going up

even faster. l've heard that the company hasn't

broken even for months. We're running at a loss.
(M) Gosh, I really had no idea.

ffi

t,

I
t

le

|'

t
a
t lI
t

t
I

!t
?

t
t

'lI
)
)

Elr o

l3 olrE
vlBtc
8,9 0
i !l-

Shorf
Tolks

[_R

troteEies
This section of thre TOEIC'' includes short talks given by one speaker, usually

in the form of a news or business report, cornmercial or public service

advertisement, recorded phone message, or public announcement,
followed by questions about the talks. While you're listening, you should
keep looking at the questions, which will enable you to focus your listening
on specific information. The questic,ns typically ask about the main idea,
details, or inferences.

Tesi-tekng Tips

Do not be misled by your general knowledge; you should only use the
information given in the talk.

,/

ln general, the questions are organized in the order in which the information

is given in the talk, so try to answer the question while listening to the
talk.

Before you hear the statements, read as many questions as you can.

Question Types
Type 1
Type 2
Type 3
Type 4

Main ldea Questions

Fact and Detail Questions
lnference Questions
Cause and Effect Questions

G[

fl

f
f

Question Type I
Type

N4ain

ldea Ouesttcrns

Type 2

Fact and Detail Queslions

Type 3

lnference Questions

lvic

rn'"i

idec

ti

*5i

t
t

,J l-iS

Type 4 Cause and Effect Questions

Look for key words or phrases that will help you figure out the main topic of the
talk. Try to focus on things such as the purpose of the taik and the general theme
of the talk. Obviously, the maln idea will vary widely fron'l talk to talk.
Main idea questions often take the follcwing forms:
What is this commercial about?
After a talk advertising a slimming aid
Possibie answer: A product for losing weight
What happened?
After a traffrc report talking about delays and traffic jams
Possible answer: There h/as a traffic accident.
What is the purpose of the message?
After a public Se!'vce type announcement
Possible answer: To warn people about pickpockets an the subwa,y system

recentl,v

W: You may have already heard of Jesters, but haie you paid us a visit
lfood shopping needs. We
tatety? We are the tocal answer to att your
have everything you could Want, 'at[ under one roof. We closed recently
3grand reopenng sale in
due to a large fire, but r]ow we''e back with a
our new location. To celebrate our first week back in business, We are
offering discounts of up to 50% on atl of our most popular grocery lines.
At our in-store bakery we're even offering a free birthday cake to everyone

. the auswer to Your needs

you with

-providing
essentials

. under one roof

location

-in

one

Key Informotion

who has a birthdaY this week.

owe're the store where everyone goes home
Jesters - you know us.
taughing thanks to our everyday savlngs on the bran.ds Vou [ove. Come
find us on the Btuewater lnterstate just north of Fayetteville.

i 2.4
The talk is describing one large
store that selis groceries.
3

This gives us information about

the event being advertised
4

t.

What is being advertised?

(A) A supermarket'
(C) Birthday cakes
.

(B) The Bluewater lnterstate

(D) Groceries

What is the purpose of this talk?

(A,) To talk about new Products
(B) To inform customers that the store has reopened'
(C) To offer special discounts
(D) To introduce the in-store bakery

3. Why was the store closed?

(A) lt wasn't poPular.
(C) lt was dmaged in aiirel
r5-.il

@-

rEED

8l7lil

,.II

Guestions 'l through 3 refer to the followinE advertie!'nent.

"nEf .-iii}Sjii,!r."
. lately

t
I
I
I
t
,l
t
t
t

I
(B) The building was sold.
(D) They didn't have enouEh statf.

I
i,

.t
,I
'(

t(
t(

"(
,(
-:

'(

:'(

*
E

f,

rE

)
)
)
)
)

Fcct cnC Detcii Gluesticns

For this type of question, you will need to focus on precise facts and details. Therefore,
look for key words or phrases such as nurnbers, times, descriptions of a situation, and
other words that will help you figure out the specific details of the short talk.

E
rt
E
E
I'
f
I}

.
.

T'

tr
-IT

I'
4

)
)

,1 Main Idea Questons

2
Type 3
Type 4
Type

Factand Detaii Ouestions

nference Questions
Cause and Etfect Questions

l
I

After a talk including the followinE sentence: "There will be heavy rainfall for
most of the day."
- What will the weather be like? Possible answer: lt will rain all day.
After a talk including the following sentence: "The flight lands at 3:30, so we
expect them to arrive here about 2 hours later."
- What time will they arrive? Possible answer: At around S:30
After a talk including the following sentence: "Medimind's handy alarm can be set
to help you remember to take your medication."
- What is the product? Possible answer: An alarm to remind peopte lo take
medicine

Questions 1 through 3 refer,tg,the foliowing weather report.

)
)

E
I'
E

Type

Detail questions often take the following forms:

-f,

Quesiion Type 2

"xrrlIFlilixs*
- prepare
yourself for something
bad or

. brace yourself

M: This is Dusty white coming to you live from the weather station here
in 'victorvilte. The mitd temperatures we have been enjoying in recent days
are finally over. Brace yourself for a ,big drop in temperature. The uhighs

today wilt be around 3z degrees with tonight's '-[ows dropping to near

zero, and a swind chill of more than zo below. winter weather is coming
on very quickly this year as we are cexpecting our first major snowfafl
by tomorrow afternoon. A major storm moving slowty across the ptains
has already brought five feet of snow to some areas not too far west of
here. TLocally, we are proiecting anywhere from three to five feet of snow
in the next +8-lz hours. My advice is to brnd-le qp and bring in the animals.
Stay warm and keep on watching your favorite weather channe[.
7
t:

rP

=
t:

.1.

:
;:

1.

feels

. bundle up
keep u'arm

-weff

enough tc

Key trnforrnotion
1

Ttre speaker's location

What will today's highest temperature be?

'

(A) Around -20 degrees

(C) Around 32 degrees,

The highest temperature

be 3e degrees/the lowest
around zero.

(B) From three to five degrees

(D) From 48 to 72 degrees

on

will

56
Heaq snow is expected.

the reporter give?

(A) Enjoy the snow

(C) Keep y'our radio

effect that
wind has c,n-the
hou cold the air

The weatherwill change suddenly.

2. What advice does

j,.

severe

. wind chill

(B) Bring your animals inside,

(D) Change the channel

People should sta)'

hdoof

3. How much snow does the reporter expect in this area?

(A) Three to five feet ,.
(B) Close to zero
(C) 48 lo 72 feel

(D) 20 feet

j!

GE

rl
'l

Qesfion Type 3
t'
f--+-^,'/--,'^

1 Marn ldea Q"restiors

Type 2 Fact and Detail Questions
;Yi-rr 3 l'rl!Eiar:la.e Ouesliols
Type 4 Cause and Effect Ouestions

; ,l';;'J:

Type

;*-;-

ti-r.

it)f-\tir,.-.4'ir,^.p-ti
rJ

'+

qi

I \-"

i\
I.-J

lnference questions checl.i your ability to draw a conclusion based on the facis and
cjetails that are provided in the shorl talk. Although the answer is not stated explicitly
in the talk, it will provide you witlr enough information to choose the correct answer.
As in rnain iciea questions and detail questlons, you should look for key words or
phrases that will help you to choose the correct answer by drawing a logical conctusion.
lnference questions and their answers often take some of the following forms:
After a talk including the following sentence: "She doesn't live iri the apartment

'
'

any more."
- Where did the woman used to /iye? Possible answer: ln an apartment
After a talk including the foilowing sentence: "Rarely do I pass the tennis court
and not see him out there playing."
- How often does the man play tennis? Possible answer: He plays frequenily.
,

I
I
I
I
I
I

I
I

T
Questlsrs 1 thrcugh 3 refer to the follorrving phone message.

rEY EXPRE''ION'

"

retroactive

-taking
from a date in the past

effect

W: Mr. Blanchard, this is Cindy Gerber at Capitat ,Coverage. We[[, I,ve got
some answers to a couple of your questions, but not att of them. First
of a[[, your'insurance s Jetroactve to the day you apptied for it, so your
foot injury is covered. Second, yes, ,yotr may make your payments at
our office, though we prefer that you mail them in. lf you do pay us
directly, you must do so by check or cred,it card. we don't take cash or
debit cards here. 'As for your other iriqulries, r'[ have to do some
checking, so I will get back to you as soon as I can. please don't hesitt

. debitcard-akindof
ATI{ card

Key ln$ernr'zicin
1.2
These words are clues to

Cindfs

line of w-ork.

to ca[[ me during office hours if you have questions about any of this

information. 06 you can leave a recorded message after 6:oo p.m. Take

The insurance takes effect

from the date of application.

care.

t
t

e
e

C
The companl, does not reallv
want clieits to pay directly at
ihe ofce.

Cindy is going to prode

additionai inforrnation to ihe
customer later.

work?
(A) At a public information desk
(C) At a credit card company

" lVhere does Cindy

l.

Gerber

(B) At an insurance agency.

(D) At the tetephone company

What has M. Blanchard previously inquired about?

I
(A) How helmaypayhis
(B) Whattop.rton his injury
(C) Where Cindy Gerber
(D) lVhen he will be calied back

bili,
w,orks

, rTiielll
ir"k#
Ic

\-;@

IETD

3. What time does the office probably close?

(A) Only on weekends
(B) About 5:00 p.m.
(C) 6:00 p.m.
(D) During office hours

t
t
t
t
t

t
t
t
t
t

C
C

Quesfion Type 4

1'
-!-. L=n -'i'

t
:.;-.t
l,-!'\-\-i

,,t!--1^r'a^

\ LA 'r" '-j'-/r+\lii v'

: i .r

)ll\
I

1 Main dea Questions

2 Fact aqd Delail Olrest'ons
Type 3 Inference Questions
-y'pe + C..,,,: a.J r fec' J,+ . . Type

i!,

Type

Cause and effect questons look at either an evenrt or an action, and either the
reason for it happening (the cause), or the consequences which it has already had
or mght have in the future (effect). For this type of question, you may find it helpful
to listen for expressions such as because (of), due to, owing to, as a result of, and
thanks fo in order to focus on cause. However, these expressions may not always
be used.

I
I
I

Cause and effect questions often take the following forms:

After a talk including the following sentence: "There is heavy traffic on Highway
32 owing to a ten-car pile up."
Why is traffic heavy on the highway? Possible answer: Because of a car accident

. After
a talk including the following sentence: "Hurricane

lichael is expected to
hit the coast of Florida later this evening. There is a high possibility of flooding."

What may happen because of the hurricane? Possible answer: Floods

Questions 1 through 3 refer to the tollowing traffic report-

(EY

are listening to Radio Fr. Those of you headed into

Liversmead on 'Highway z are in for some long delays.20wing to a cotlision
between an oil tanker and a bus, traffic is backed up to the Silverbridge
Intersection. Emergency vehicles are at the scei-e, but due to the :flammabte
nature of the oi[, they are proceeding very stowty. It is expected to take about
5 hours to safety clear up the h:rea. The accident occurred at 4:3o this morning
when the 'driver of the tanker dropped her ce[[ phone. She looked down to
pick it up and inadvertently veered into the opposite [ane. Luckily, the bus had
no passengers. Neither driver was injured. You might want to ca[[ the office and
let them know you'll be late, Hands-free, of course. We don't want any more
fu1: Good evening. You

*.
i:
+

at the scene

. flammable

at the locatior
easy to

burn

Key lr*ermction
Gives tire location of

e inci-

dent
2

Explais e current situation

Pro'r'ides details and possible

accidents.

problems

What has caused delays on Highway 2?

(A) Animals on the

(C) A broken traffic

EXPRE''ION'

road
light

Tells hou,the ir-rcident occurred

(B) A collision between a car and a tanker

(D) An accident involving a bus,

Why is it taking so iong to clear up the accident?

(A) There is a danger of fire;' (B) There are no emergency vehicles available.
(C) The road is slippery. (D) lt is too dark.
How

did,J" u..,0"*

happen?

(A) A bus overturned. (B) The tanker driver was distracted by her cell phone.
(C) The cars skidded on ice. (D) The vehicles were speeding.

GE

Surnp[e Tesi: tAkT 4

Choose the best answer to each question.

1.

What does the speaker do for a living?

6.

What benefits has yoEa given him?

(A) lt has given him greater flexibility

(A) She is a scientist who studies,

weather conditrons.

and better stress managernent.

(B) lt has given him greater

(B) She is a weather reporter,

(C) She is unemolcyed.
(D) She is responsible for organizing

flexibility

and made liim thinner.

(C) lt has mentally drained him and

given him more fiexible muscles.

Dartmoor.

(D) lt has helped him become

2. How long has the speaker

measuring precipitation

been

(A) All day

(B) For about 5 years
(C) Since childhood
(D) From yesierday morning

3.

a pei'sonal

trainer.

What is a possibie consequence of

some of the change she is noticing?

(A) Cooler temperatures

(B) Droughts
(C) Flooding
(D) Rainfall

7.

What is the purpose of this taik?

(A) To recruit consultants with a

knowiedge of a foreign language

(B) To pronnote overseas investment

(C) To find new clients hoping to invest
overseas

(D) To talk about the benefits of knowing

a second language

8. What does

the man's conrpany do?

(A) Arrange tours in the Middle East

and Asia

4.

Why dicl the speaker take up yoga?

(A) He was interested in a career

change.

(B) Liaise between American companies

and overseas companies -

(C) Froduce books on business etiquette

(D) Deveiop special tours for business

(B) He wanted to avoid injury.

(C) He was interested in meditation.
(D) He had always wanted to learn yoga.

traveiers

of person do you probably

need to be io work for this company?

9. V/hat kind

5.

What was causing the speaker's

injuries?

(4.) Excessive soccer practlce

(B) Contoried positions
(C) A lack of practice last season
(D) Stress"

TI

(A) Adventurous and outgoing

(B) Diplomatic and flexible
{C) Changeabie and aggressive
(D) Resenreci and flexb,le
t

10. What is the topic of this talk?

(A) The convenience of travel these

days

tourism.
(c) The beaches of the Mediterranean
(D) The ruins of Petra
(B) The consequences of

11. How many examples does the speaker

give to support her argument?

(A) 1
(B) 2

(c)

(D) 4

12. Which of the following is NOT mentioned

15.

How many members are there on the

town council?

(A) 11
(B) 12 .

(c)

13

(D) We do not know.

1. What is the purpose of this

announcement?

(A) To inforrn passengers of their flight

nurnber

(B) To inform passengers of a

cancellation
(C) To inform passengers of a delay.
(D) To inform passengers of an accident

as being damaged by tourism?

(A) The ruins of Petra

(B) The Mediterranean sea
(C) The Pyramids,
(D) The Alps

13.

What is the purpose of the speaker's

speech?

17. Who should report to the ticket counter?

(A) All flight FE303 passengers
(B) All passenEers traveling to New York
(C) All flight FE303 passengers whose
final destination is New York
(D) All flight FE303 passengers
transferring to other flights in lrJew,
York

(A) To announce his retirement and

name his replacement

(B) To reminisce about his life

(C) To talk about his grandchildren
(D) To ask people to make a donation
to Margaret Withers
*i

tt.

How long has the speaker been the

town council chairperson?

18. Who may use the VIP lounge on this

occasion?

(A) All Foreign Airlines passengers

(B) All flight FE303 passengers
(C) Only VlPs on the flight
(D) All visitors to the airport
.

(A) 10 years
(B) A decade
(C) 20 !e?s;
(D) Less than a year

GU

IF
5-t
i;

19. What can be said about Albertus

Grimvich?

(A) He produces about three movies

every year"

(B) He is not very successful.

(C) He sacrifices quality for quantity.
(D) He is not very well known.

20. What

is true about Albertus Grimvich's

career?

(A) He used to be a company director.

(B) He used to struggle to find financial

2/*. How did the speaker become president?

(A) She wanted to be President.
(B) She prob,ably paid a lot of money'
(C) People voted for her. (D) She used her vote in her mid-twenties.

25. What can be inferred about the speaker?

(A) He is a movie star.
(B) He is a retired stock broker'.'.
(C) He is a writer.
(D) He is an investment banke!'.

backing.

(C) He used to be a door-to-door

2. What three things made the speaker

salesman.
(D) lt does not say.

successful?

(A)

21. Which of the following statements

is

NOT true?

(A) Critics generally do not like

Albertus Grimvich's movies''
(B) Albertus Grimvich is from Albania"
(C) Albertus Grimvich released three
films in 2005.
(D) Alberius Grimvich's rise to fame
was fast,

22. Who is the speaker probably talking to?

(A) Politicians
(B) High school students
(C) Flome makers
(D) University students
,

23. What is the purpose of this speech?

(A) To ask people to vote tr ner
(B) To encourage young people to vote
(C) To complain about her job
(D) To discuss politics in other countries

I t rr?r

Eavesdropping, investments, and

money

(B) Hard work, resolve, and chance-"

(C) Fleading the right books, luck, and
hard work

(D) EAort, talent, and luck

2?. What does the speaker

h.elieve about

luck?

(A) Luck is not easY to find.

(B) Talented people don't need luck'
(C) Everyone needs a little luck.
(D) Luck is dumb.

a
rl
II
*
)
)
)
-

4.

t
t

I}

IT
.
I

!.
?
a
I

l
?
u
?
?
,

E@
@
28. Who is the presentation probably
aimed at?

i
l

(A) Computer programmers

(B) Businesses wanting to improve
their computer security

(C) Businesses interested in science

(D) Businesses related to national
security

29. Why is cryptography important for

businesses?

(A) They need it to ensure transactions

are secure.
(B) They need to be able to send
secret messages to other companies.

(C) lt is not imporlant for businesses

because they can use the lnternet
nstead.

(D) lt can protect national security.

30. Which of

the following statements is

NOT correct?

(A) The speaker expects everyone to

already know about cryptography.'

(B) Cryptography is the art of secret

communication.
(C) Cryptography used to be used
mainly for national and military
security.

(D) Cryptography is growing

in

importance in the 21.icentury.

lr.
lrt
lr.
-

l'

?
-h
[t
I

l'ta

b
,

?
7

GEI

r-{

'l

(
T

"

lrffn5c!-lp[s:

-1 . l*-l-

l1"r |

throuqh 3 refer to the fottowing tatk.

countries open to overseas investors, this has

(W) I have always been interested in the environment.

\{hen I was a child, I used to collect rain water in
the garden and measure how much it had rained"

become a growing rreed. Despite political tensions

in A,sia and the MiCdle East, I am receiving an
overuhelming number of requests for briefings

I even used to make chafis of how much rain

had collected. I doubt that my me,asurements
were very accurate, but I used to enjoy it. I still

on the cultural and business etiouee in the various

measure rainfal{. However, nowadays I get paid

while I do not want to have to turn away potential

clients, it is of the utmost importance that all our

Questions

for it because I work as a meteorologist for an

environmental organization. I am responsible for
analyzing precipitation in the Dartmoor region of
the Uniied Kingdom. I anal'yze average monthly
rainfall and compare this to the prevlous year's

rainfall. I have been seeing an overall drop in

average precipitation ove 1" last {ive years.
Although the reduction is currently very slight, it is
significant and could lead tc a serious drought
over time. I believe that people should be made
aware of this kind of environmental change.

0uestionl/+ throuqh refer to the fottowing tatk.

(M)As a professional soccer player, it is essential
for me to keep rny body in tip top condition.
However, last season I found that I was getting a
lot of injuries which, although not serious, were

preventing me from playing my best. Several

months aso; m! personal ti'ainer suggested taking

up yoga. At first, I really wasn't keen on the idea

because I had images of lots of people in contorted
positions, and I didn't see how it would help me

countries n these reEions. For this reason, I am

looking to expand rn) team of experts, Ol course,

consultants, whether they are based in the United

States, or are based in-country with the client, must
be completely fluent in the language of the country

they choose to represent. They must also be able

to deal with the difficult challenges of liaising
between the ciient and their intended business
interest. Travei is a corrrmon feature of this job,
often at the last minute, and more often than not
the reality does not rnatch the glamorous image
of an airline advertisement. lf you feel you are up
to the job, application packages are available at
the back of the room.

0uestions 10 throuqh 12 refer to the fottowing

taLk.

(W) We take it for granted these day,s that we

have the right 1o go just about anywhere we want
to in the world" lf there is an airplane, or a boat, or
someone we can pay to take us, then i,ve wili go

I gave it a try, and it

there, no matter how far or remote the place is.

However, have you ever slopped to think how
harmful this is to the places we visii? Well, it is

immedialely improved my game. My muscles are

much more flexible, and more surprisingly, it has

harmful. Tourisrn is destroying many of the beautiful

places so many of us dream of visiting. Let me

helped me deal with the stresses of a professional

match. I have realized that a lot of my injuries

give you some examples. Did you know that the

avoid injury. Anyway,

were a result of stress. Soccer is mentally and

physically draining. The meditation techniques I
am learning in yoga help me calm down after a

beaches of the Mediterranean have over 100 million

visitors every year, but that all these visitors have

rnade the Mediterranean the dirliest sea in the

world? Shocking, isn't it? And the ruins of Petra in

game, instead of feeling stressed and burnt out.

iordan are in danqer of being destroyed by the

thousands of tou,rists that go there every day!

Ouestions 7 throuqh 9 refer to the fottowing tatk.

The rurns are made oi a soft stone, eroded by the

fcotsteps of each visitor. Even hiking in the Alps
can cause dan.rage to the delicate ecosystern of
the m!uniarns, kriiing flora and fauna. So belore
you se1 out to see the wonders of the rryorld, ask
yourseif, "ls it really wcrth t'1"

(M) I have been working as a consultant for ol,er

tweniy years, providing assistance to companies
who find themselves doing business in countries
where they have no knowledge or understanding
of the language or culture. As nrore and more

I
I

I
I
I
I
I
I
I

I
I
I
I
I
I
I
I
I

t
I

I
t

t
t

lo

C
C

C
C

a
,l
a
-)

e
)
)

{
{

;l

,t

-l

at

4,

ouestions 13

throuq

refer to the

foLLowing

speech'

(M) When I was first invited to become

(M) lnternational box office figures for 20115 have

the

chairperson of the Greenport town council, I rather

doubted my own ability to do justice to ihe posrtion.
Littie did I imagine that I would hold tlre position

for two whole decades. However, I feel that it

now time

is

to hand the post over to someone

younger, and I don't think we could have made a

better choice. I am certain that Margaret Withers,

who has lived in Greenport all he:'life, will dc a

very good job as the new chairperson. She was
chosen in what was the first ever unanimous
decision by the town council. Let's hope that this
is a sign that she will help maintain peace and
harmony among the eleven other members of the
council. I myself will be withdrawing completely
from local politics in order to spend more time
working on my long-neglected garden and playing
with my grandchildren. Margaret, i wish you the

very best of luck, and congratulations on your

new post. I hope you enjoy it as much as I did.
Ouestions 1 throueh 18 refer to the fotl.owing
announcement.

r$)A:'tention please, attention. All passengers for

flight FE303 bound for New York, due to depart at
13:35. we regret to inform you of a change to this

flight. Due to security reasons, this flight will no

longer be departing ai 13:35. Please listen for

further announcements regarding the new depafture

)
,

{
+,

may cause passengers. A new gate number for

boarding wili be posted as soon as we are able to
ccnfirm deparlure iime. Again, for security reasons,
flight FE303 will be delayed until further notice.

4l
!

r+t

!
7)

A
-

h
-D
F

b
b
I

Questions 19 throuqh 21 refer to the fottowing tatk.

time. We are very sorry for the inconvenience this

Any passengers who are scheduled to take transfer

flights upon arrival in New York, please make

your way to the Foreign Eastern Airlines ticket

just been released, and yet again one director

stands out above all the others. Albertus
Grimvich is one of the most prolific directors of
our times, but in his case, quantity certainly doesn't
seem to harm quality. Although he reieased a total

of three movies last year, as in the preceding

three years, all of them were both critical and box
office successes. What I think is most remarkable
is the rapid success of this Albanian film director.
Jusi a few years ago he confessed to knocking
on his neighbors' doors begging for money to
develop his projects. Nowaciays, of course, major

businesses knock on his door. asking

to be

allowed to sponsor his fitrms, knowing that being

associated with any work of his will bring great
financial benefits. With this kind of backing, it is
no wonder that he is able to produce such great
movies.

Ouestions 22 throuqh 24 refer to the fottowing

speech.
(W)Although I am the first female president of this
nation, rou might be surprised to know that I wasn't
at all interested in politics wlren I was younger.
Just like many of you here today, when I too was
a university student, I thought that politicians were
just a bunch of old men doing things to please
themselves, not io serve the people. l'm ashamed
to say I didn't even use ,"ny vote until I was in my
mid-twenties. I regret that now, and I want to make

sure that you don't make the same mistake.

Hundreds and hundreds of people all over the
world have lost, and continue to lose their lives in
order to secure the right to vote in fair eLctions in
their countries" But here in our country, thousands
of people just ignore their own right to vote. Then
those same people will turn around and complain

counter located in the arrivals lounge on the first

about their local politicians, they complain about the

floor'. They wiil be able to assist you in making

arrangements in the event that you will be unable

governrnent. Well, l'm not presiCent just because

I want to be. i'm here because some people voted
for me. lf you don't Iike this government, you are
the only ones with the power p make a change.
And you know how to do thai. bon t you?

to make your connecting flight. ln the meantime,

Foreign Eastern Airlines invites all boarding pass
holders for flight FE303 to visit the VtP lounge
where we will be serving a variety of cold drinks
and snacks to passengers.

rVror 16

IC
L-E

t-lo
t,-

r;i
i-

ffil

0uestions ZE_thguqh-Z? refer to the fotlowing

report.
(l) I am often asl.red about ihe secret of rny
success, and I have tc reply that, well, there is no
secret. lnvestments are not hidden, and anyone
can make them. l'm not sure exactly what you
want me to say' when you ask me, "So wl'lat's

your secret, John?" The biographies

and

autobiographies of numerous successful people

are out there for everyone to read, as is my own
autobiography which was published after my
retirement last year. All I can say for sure is that
got where I am today through n']y own hard work,
determinaiion, and a little luck" I cio believe that
no matter how much talent a person may have
I

and no matter how hard he or she r,vorks, it is likely

to come to nothing without a little bit of dumb

luck. lt might be something as simple as being in
the right place at the right time, reading the right
newspaper article and spotting an investment
oppoftunity. My first lucky break came as a result
of a conversation I overheard. While two of my
rivals were busy arguing over who was going to
make the pitch for their new concept, I noted
dolvn some of the names they mentioned and
went directly to the people myself. Then I presented

my own ideas, beating them to it.

Ouestions 28 throu,qh 30 refer to the fottowing

tatk.
(W) ln today's lecture, l d like to focus your attention

on cryptoEraphy', I know that this is something

that most of you may not be familiar with, but
chances are it is already used at some level within
your o\ryn business. Cryptography is, quite simply,
the art of secret communication. You may think
this sounds rathei'old fashioned, but it is in fact of
greater and greater relevance in the 21"'ceniury.
It used to be something used mainly for military
purposes and national security. But nowadays it
is imporlant for protecting the privacy of individuals.
I mean this in terms of online business transactions,

e-banking. and any time you need to transfer

personal information through a computer. We all
maintain large databases of customer details, of
our own transactions, and in fact everything is
stored in a computer somewhere. Strong
cryptography is required in order to guarantee
security every time a transaction is made online
in a world where e-commerce is becoming more
common. Using a crirptograph, which is, of course,
not viewable by the cornputer user, informaticn is

scrambled so that it can pas-s to its rJestination

unseen by others. This is especially mpofiant to
protect credil carcj and bank account numbers, or

to prevent the leakage of secret information.

t
t

t
T
t

-ED

f
f

J
J

t
)
/

f,

?
v

vl

ii

r iti r'".
i,
i' i.".
.,_i r

t:

..

1,.
i:

.-t

lttt

."...1

la

E
H

The Reading'Comprehension Section of the TOEIC' consists of three

fF"

parts:lncomplete Sentences, lncomplete Texts, and Reading Compr:efrnJlorn.,.j

There are a total of one hundred questions. All the information necessary
to answer the questions is printed in your text booklet. You ill hav sevnty- :r,

five minutes to complete the entire Reading Section of the exam. You may ,.
dlvde the time.between the sectiorn,ln any manne-fyou choose, ,.,, ,1,-.,,,...,.,,:,

EI

?,
la

:r.:. I

) ,:,)
:

,,

..,-

.i,:"::r:':r

:.:l:i:.r

: ,

. l-,.;

i.: -.-

..,.1,..5.:...,1,,,,,i1j!l

,:

':t.:.,i,,:i

,, .,: ,:,:..ii
,1..: ,t.:r:i,i"_i.,'
:::r :rt.j
::_ r-i'.:::

r i,,:,ir:..'t', ,ft,r:'
.:'
:.- '..
..

_-, :

, ,.;,

. t',; ; i:.

?
7
7
V

b
l

l,

F
F
F
V

tl

..
:::l:ii

::r-

i'

rt
I)

)
,
)
)

aa
I)
I)

T
I

t
T
T
T
E
E
!
T
E
E
E
E
E
E

"?l Incomplet
$i

entences

trotegies

i-

This section of the TOEIC6 typically checks the scope of your vocabulary
knowledge, along with your ability to make correct use of words and phrases.
When choosing the answer, you should pay close attention to grammatical
points such as parts of speech, tenses, agreement, positions of frequency
adverbs, etc. Note also that the words around the rnissing word can be
useful clues for the answer. Pay close attention to the type of word you are
asked to find. lf the question asks you to find a noun, Iook only for nouns;
disregard any verbs, adverbs, adjectives, etc. in the selection list.

Test-toking Tips

/
{
/

Determine whether the question is about vocabulary or about grammar.

ll it is a vocabulary question, think of the meaning of the whole sentence.
lf it is a Erammar question, determine the part of speech needed for the

blank by taking a close look at the surrounding elements.

,/

Remember that quite a lot of English words look and sound smilar,
sometimes even the same, even though the meaning is ditfereni.

I
I

E
E
E
h
h
h
h
T
T

;r
E
n
E
n
;r
;

!
)

Question Types
Type 1

Vocabulary Questions

. Verbs . Nouns
. Modifiers
. Conjunctions
. Prepositions

Type 2

Grammar Questions

"
" Auxiliary

Verbs

Verbs

. Subject-verb Agreement
n Gerunds and lnfinitives
* Nouns and Pronouns
" Conjunctions
* Comparatives and Superlatives

Negation

GEI

1',/oe

Type

1
2

Question Type I
''\.li{r'
V C:CO i:) l_r iC)

\ocabuiary Ouesirons
Grarnmar Questions

['ii L i_t._Si

O il

C
C
C
C

C
C
Though verbs and ncuns are different classes of words, sometmes they may, look
or sound similar, for example, the verb present, which means to give, and the noun
present, which means a gift. Sometimes a verb and a noun may look or sound
exactly the same, as n the case of ride. Ride is a verb which means to get in or
on a arge vhicle; however, the noun ride usually means an attraction at an
amusement park. Beiow is a list r:f easily confused verbs:

adopt
assiEn
consign
-Ao'rro,
tend
- rise
raise
adapt

^ffi
\&JdF
. The wor<j a;flecf in answer
choice (A) is a verb meaning
to haue cn indluence. and is
appropriate here. However,
the wod efect in choice (C) is
a noun meaning aninJluenceor
the power to produce a result,
ard cannot be the right choice.
Responses (B) and (D) are
both wrong rvord choices.

require
cornpose
- comprise
precede proceed
remove
- mave
aci:quire

ffect

lay

-lie

protect

persecute

c
C
c

effect

protest

prosecute

,:

,9:
=,

t
E

i)

lnflation ------- the buying power.of the dollar.

(A) affects
(B) deletes
(C) effects
(D) completes

i:
7-.

f,

!
!
C
C
C
C

t
E#qr.rm:ups--

1. We will have to ------- a new marketing strategy to sell that product

'
i
i

overseas.

(A) adept
(C) adapt

(B) adopt
(D) edict

2. Our legal department will aggressively ------- any copyright vioiations.

(A) persecute
(B) process
(C)

prosecute

(D) produce

(B) requited
(D) required

As of next week, all workers will be ------- to wear hard hats urhile
operating the forklifts.

(A) sequestered
(C) acquired

I
I

G
;

!
;
;
ia.relc14-p
FiliEElFfqTE\igcEF

GT

IT

aI
a
!l
T
!

'!
I

f,

i
Type
Type

)
)
)

I
-I

-D

rt
rf
E
a
f
E

sq
a
-)
-

E
-

f,
f

-fl

f,

1
2

Vocabulary Ouestions
Gramnrar Quesllons

A common problem when choosing the correct noun is the confusion caused by
similar prefixes and suffixes. Words that end in -ment don't necessarily have the
same or similar rneanings. The sarne is true with endings such as -ate, -ish, -ise/-ize,
eic. lt is important to pay a,ttention to the root word, not the attachment. Below is
a list of easily confused nouns:

aid
- aide *
alley
- ally
assay
- essay
capitol
capital

complement

consul

council

corporation

crown
dese7

compliment hall

moral

cooperation neighbor

clown

- dessert
hole

morale

principal
trail
trial
-

neighborhood

principle

Response (A) complcint means

a stalcment that something is

urong or not good enough.

Answers (B) and (C) do not

i) His only ------- about his job is that he has to work on Saturdays.
(A) complaint
(C) compliment

(B) complement
(D) accomplishment

make sense here since they bo

express positive concepts.
Answer (D) is a wrong rvord
choice - occomplishment mean

achietement.

!Ua.r:u*--ups*
1. AII ------- are asked to show up by"t0:00 a.m.
(A) personnel
(B) personnels
(C) personalities
(D) personal

2. l'm afraid we'll have to cancel the new project. We can't raise enough
(A) capital
(C) capitol

3. Under the new contract,

(A) praise
(C) access

(B) captain
(D) capon
everyone will get a S.k -------

(B) rise
(D) rise

6Ir|'r- Yi'
--@

GU

Type
Type

'l
2

Vocabulary Ouesticns
Grarxmar Ouestions

Choosing the correct modifier can sometimes be confusing, An important thing to

consider is whether the word to be modified rs counfa ble or uncauntable. Below is
a rist of mociifiers:

. adjectives to be ulsed with countable nouns:

- many,

. Information

is uncountable
(i.e., we cannot say, "one
information." "several
informaiions," etc.) so anothcr
and euery do noi qualify as its
moCifiers. Responses (B)

a few, few, the fewest, more, a number of , a lot of, more

. adjectives to be used with uncountable nouns:

-much, a great deal of, a littie, little,less, the le'ast, a lot of, more
. adjectives tc be used with singular countable nouns:

rflry%*
1.-J*4;

-each, every, either, neither, another

fartler

and lC) further are similar in

meaning, butfarrher almost
alwa,s relates to physical
distanee. Therefore, (C) is
correct.

i)

For ------- informaton, call us at 1-800-354-1114.

(A) another
(C) further

(B) faher
(D) every

!.

1:

!
.,

Ch no! I don't have ------- time to prepare for the job interview.

(A) some
(C) very

2. I was

(B) much
(D) many

------- busy that I forgot to take my lunch break.

(A) very

(c) such

(B) much
(D) gc)

3. She spoke ------- firmly to him about his ogr job performance.
(A) most
(B) quiteq'ibt
(D) ltrle
tcl

ETIToTZIETiI

ffi-

EEf

,,

,t f
E

)
)
)
)

1,

-,

Type
Type

a
rt

. Conjunctio ns:

q
-

)
-

a
t
a
a
-4

a
4

)
-f,

Grammar Ouestions

and,

but, for, nor, or,

so,

yet, as,

because, if, provideC that,

than

E
4
q

a
,,
a
,,

Vocabulary Quesilons

Conjunctions are relationship words that logically connect elements in a sentence,

while coniunctive adverbs express the relationship between independent sentences.
conjunctions do not always have to come in the middle of a sentence; they can
come at the beginning of a sentence to show emphasis. Below is a brief list of conjunctions and conjunctive adverbs:

1
2

'conjunctive adverbs: also, as a result, consequently, either, however, in

fact, moreover, neither, neveiheless, therefore, thus

i) ltleither the cEo ------- the board of directors

(A) and
(C) nor

'

is opposed to our plan.

(B) or
(D) but

1. ------- your office switches to euickphone premiumplus,

yor.r

will get better

long distance rates.

(A)

Yet

(c)

rf

(B) For
(D) ln fact

2. My boss was just selected as the new regional

manager.

his old

position is now open.

(A)

For

(C) Thus

(B) Yet
(D) or

3. The new advertising slogan will be, ,,Beppos tastes good ------peanut butter should."

(A) just as
(C) because

(B) although
(D) but

The clue is the presence of

nether in the initial positionremember vyhat is compatible
u'ith neither. Therefore, (C) is
correct. Pairs such as the following are also worth your
aention: either - or -, both -

end

\#*rrn-ups

,
I

r:r*'
-66ff

-, - and sitnilarly.

*F,t

'r

Type

Vocabulary Questlons

Type

Grammar Ouestions

,(
il

Prepositions, like conjunctions, help establish the relationship between elements of a

sentence. Below is a list of prepositions:

-l

in, at, of, by, for, beneath, because of, in spite of, considerinE, except, than,
as, before

t#*r^
qi"i$r#
. Arswer (B) by is correct
because the blank space needs
a preposition denoting "means."
Answer (A) ot denotes
"locaiion" and ans*,ers (C)
toward and (D) along denote

"movement."

i)

Please have these documents sent out irnmediately ------- express nnail.

(A) at
(O) toward

W*rnr.
1.

(B) bv-,
(D) along

up"s

------- the bad weather, I was forced to reschedule the business

meeting in Thailand.

(A) Regarding
(C) Because "

(B) From
(D) Because

of

\.,.,,.,
2. Do what you want, but ------- for me, I won't sign untl l've read the
entire contract.

(A) as(C) in the case

3. ------- for the long drive every

(A) Accept
(C) Although

iqliiTil
@r@
EI

(B) because
(D) about
morning, I really like my new job.

(B) Except
(D) Not including

a
s
-)
)
)
)

f,
-

a
4
a
-t
4

a
a
a
;
s
a

Question Type 2
':r

r
r:-:^/-i Ulf\^; ;ll--,r^rtI iU,'\jli.-ii;)i
,

.,,^,,

ri

!.

! -^\t.1

r-.

Li: i-\

Type
Type

1
2

Vccabulary Questions
Gram,.rar Ct!esirons

dflY'e
. Frx is the base form

Verbs express existence, action, or occurrence. They change their form depending
on the subject, which is called number agreement between subject and verb.

Additionally, verbs help identify whether an action has happened in the past, is
happening now, or will happen in the future; this is called the fense of the verb.

i)

Theodore will ------- the delivery truck after lunch.

(A) fixing

(B) fixed

(c) fix

(D) fixes

of the
verb. \Mhen e verb is in this
form, it is able to take the
future modal urll. (A) is
incorect because it uses the
-inE form of t}e verb. The -irg

fc-,rm of the verb cannot be

paired with u.,ill. (B) is
incorrect because it is in the
past tense when the sentence
indicates a futue action. (D)
is incorrect because the verb
is in the third person -s form.
The -s fbrm cannot be paired

with

ii) I am ------- my supervisor with job interviews.

(A) help
(B) will help
(C) helped
(D) helping

i11.

Qe#S
. The n'ord to fbcrrs on in this
seDtence is am. Onl1, response
(D) helpinq can folloir om in
this sentence. None of the oer
forms of help are possible with

om. Here tre + -ing makes

the present continuous.

-
-

t
-)

-4

a
-
-

Vdae"m-ups
1. Can you please ------- a message for me?
(A) have taken
(B) take
(C) taken
(D) took
2. All employees must
(A) parked
(C) park -

the main building.

(B) to park
(D) have parked
I

-)

eil

r{
t(

1
fvpe 2

Type

,(
.(

Vocabulary Questions

Gramixai OLtesiL.ns

(
",{s:ta
ri,"!,i,i,,F

'

The speaker's vacation is over.

Therefore, it is necessar.y that
she return to work tomoort,.
Responses (B) and (C) are
inccrrect because mighr and
could suggest that the speaker
has an option to either return

to u,ork or not return to wok.

Answer ( is e correct ansu,er
*Jre modai mrst is used
because
to indicate necessi. or
something one has to do. (D)
is ncorrect because it is in the
past tense, and the sentence
refers to the future.

An important type of auxiliary verb is the modal auxiliary. Modals are words such
as could, will, should, mghL etc, and are used tc express such things as permission,
abitrity, and necessity. lt is important for the learner to note that sometimes changing
the modal can drastcally affect the meaning of the sentence!

i)

Today is the last day of my vacation. I ------- go back to work tomorrow"

(A)
(C)

must
could

(B) might
(D) had

ii) We ------- choose the dental insurance program or the $2,000 bonus, but
EJ;eF
. Answer (C) is e correct answer
because the modai con indicates

choice. (A) is incorrect because

musl indicates necessitv.
(B) is incorrect because should
irdicates e better or suggested

not both.
(A) must
(C) can

(A) must'

(c) can

hour.

------- finish this report now!

(B) ought
(D) misht

t"

L-

(
(
(

2, The meeting is in one

E'.:)

1. ------- I show you some photos of my family?

.
(B) Would
(A) Must
(D) Have
(C) Shall

dcrrtt-ups

IE-k&

(B) should
(D) dicin't

course of action vdthin a group

of options. (D) is incorrect
becarse a past tense fornr is
not appropriate here.

Fltl.Tl
ffiEFFffiE

I
+

Subjects and verbs are said lo agree when they match ln number; i.e., a singular
subject needs a singular verb, and a plural subject takes a plural verb. In particular, look for clues like the third person singular -s (e.9., She goes. He works.).

(B) gives
(D) givirig

e correct a-swerbecause

ii) One of the lawyers ------- an accountant, too.

(A) is
(C) am

(B) is

the vel giues agrees with the

subject she (I give, She/Hellt
gives, We give, You gi'r,e, They
give). (A) is incorrect because
e r,erb is not in agreement
the subject. Responses (C)
and (D) are incorrect because
of tense and lack of auxiliary

Every Christmas she ------- money to charity.

(A) Eive
(C) given

@F

verbs.

(B) are
(D) to be

@
.

The correct answer is (A). It is

important not to be distracted
by the word closest to e verb.

In tlris case, lawyers is plural,

so the tendenc, may be to use
e verb form are. However,
the sentence says "One of the
laityers..." For this reason,
(B) is incorrect. (C) is incorrect
because e verb om is
conjugated for e subject I.
(D) to be is simply the
infinitive form of the verb e
and not appropriate here.

Iff-sr-m:up-*."-*--

1. All the workers in that ciivision ------- moving to a new office.

(A) is
(B) am
(C) are
(D) are going to
ia
t
i
I

My boss ------- golf very well.

(A) playing
(C) can plays

(B) play
(D) plays

ro-T

n-[i-l

dEE

CEI

rt
.C
I
Type

Tvle

1
2

C
C
C

Vocabulary Questions
,3,oa,,rnor Oilesi,ons

,(!
'

'*1*1'+

'

(A) oduernse and (B) to

aCuertse are incolrect because
an innitive cannot be used to

modifi'a noun that follows it.

(D) is incorrect because nat is
adr ertised is not lhe strete
itselfbut pioducts or goods.
-{nswer (C.t is correct because
the gerurrd arilrrr!tg is used
to construct a noun phrase:
adt,ertising straiegv. Noie that
in is case aduertising a-Iso acts
as an adjective modilt ing the
word "strategy."
,.re&=*Ai
qL4.kJf

. Allsrr,er {B) is correct because it

includes the innive marker
fo, r,hich is needed to estblish
a relationship between the
subiect and the action. (A) is
incorrect because it iacks the

Gerunds, sornetimes called a nomnal present parliciple, are verbs used as subjects,
objects, cornplements and in oiher roles. For exampie in the sentence, "swimmng
is good exercise," svvmmng s a gerund. whiie in the sentence, "He went swimming

after lunch," swinmng is a continuous form of the verb.

lnfinitives are the base form of the verb preceded by the infinitive marker to.
lnfinitives can be confusing because sometimes they omit the inflnitive marker n
wrting or speaking, thouEh it remains implied

i)

Her ------- strategy was the most srJccessful in the history of her company.
(A) advertise
(B) to advertise
(C) advertising
(D) advertised

ii)

He will be asked ------- a presentation at next month's staff meeting.

(A) grve

(c) will give

(B) to give
(D) to givinE

,l'C

:t
.t
,
.

.C
!
;t

i;
i;

tc
;c

Fr

ic
ic

necessary infinitive marke.

(C) is incorreci because it

repeats ihe fulure indicatir-e

(Dl is inccrect because it
mixes the infinitive marker to
rr'ith the c)nilnuous tense -ing.

c
c

'ill.

FC

ic

Uy'arm-ups

iC

1. ------- is one office skill that l'rn not very good at.
(A) To type
(B) Typing
(C) Doing typing
(D) Good rypist

2. I have to go to the donul factory ------- their inventory.

(A) checking
(C) to checking

(B) to check (D) will check

Fc
?C

F;
[;
F;

tr
it
ir

Ef

f
;ela.-ql]_
F:EffiE
\e;L;.ili*ilr

uz]I

!
!
!

C
C
C
C

a
a
a
)
)
)
)
)
)
)

Type
Type
l

ffi&,

Nouns are people, places, things, and ideas. Sometimes, writers and speakers
ind it awkward to repeat the same noun over and over again. In these cases,
oronouns are used to take the place of nouns.

i
a,

ril
r'
tt

i)

Our company sponsors nnany of the ------- at the new amusement park.

(A;

rode
(C) riding

(B) rides
(D) ride

i) Mom's Famous Cakes is a very well respected company. ------- was founded
in 1906 by Margaret Dennison.
(A) She
(B) They
(C) Mom's Famous Cakes
(D) Ir

a
a,
a
aD
!D

ride ts a uor<i that is used as

both a noun and a verb. ln e
case rfthis sentence, rides are
the ahractions at an amusement
park. Because response ( is a
verb, it can't be preceded by an
article the. Response (C) riding
is a continuous verb, not a noun.
(D) is incorrect because ride is
singular and e sentenc-e needs

plural noun.

. Asu,er (D)

is the

corect answer

because Mont3 Famous Cakes is

the nare of a singular company.

Thus it takes e pronoun it. (A)
is incorrect because She refers to
a female person, not a companli
named after a female person. (B)
is incorrect because the company

is a singular, not plural, noun.

(C) is incorrect because after a
proper noun is presented, it is
usually replaced wifh a prohoun
in the follovring sentence to
prevent too much repetition of

a)
,)
,

the sane

a,

r.r,orc1s.

Worm-:p,s-----

,)
)
)
)

1. Mrs. Smythe is in charge of personnel. ------- does all of the hiring for
the company.
(A) He

(c) She -

a)

rt
i

This senterice needs a noun.

Arswe (B) is correct because

1)
!t

a
a)

1 Vocabuiary Qestions
2 Grammar Questions

(B)
(D)

it

2. The advertising division is concerned about the new product. They think
------- will not sell very well.

t
t
t
i

(A) them
(C) they
f

(B) that
(D) t.

-=,

a,
AD

a,

a
a

,)
)
-

.l

GI

f!
,F

're

:C
Type

Vocabulary Questions

T!'pe

Grammar CLresirons

Conjunctions are w,)rds that connect clises within a single idea" Below is a list

SJEF
'

of

Ans.'er (C) is the correci ansit,er

because the conjunction but
shows contrast. (A) is iricorrect
because ond is used to indicate
simila or connected condidons.
(B) is incorrect because .so

indicaies a result or outcome,

and the senience does not
specif.' anv outcome from
gefting a promotion. (D) is
lnccrrect because or indicates
choice, or opons.

r'\

. Coordinating conjunctions: and, but, for, nor, or,

so, yet

. Subordinating conjunctions: as, although, because, if, though, unless, when,

while

i)

! 'i'

':L!'
We were both hoping
to be pnomoted. I got a promotion, ------- my assistant

did not.
(A) and
(C) but r

ii)

(B) so
(D) or

My company is very busy in January, ------- I'lltake a vacation in February.

(B) so'
(D) however

(A) or
(C) but

I
I
I

I
I
I
I
I

e
e

Wqrm.:ups

1. lforgot my credit card, ------- l'll have to pay with cash.

(A) but
(B) and
(D) so ,
(C) if
2. You should have enough space on that table, ------- if you don't, you
can use my desk as well.

(A) but,
(C) or

(B)

SO

(D) furthermore
'l . I .',',

EEf

@
. .{nsver (B) is the correct answer
because the conjunction so
indicates a result or outcome.
Taking a vacation in February
can be seen as the outcome of
being busy in January. (e) is
incorrect because or indicates
choice, which e sentence does
not specifli. Responses {C) and
(D) are incorrebt because they
both indicate contrast, which
is not shown in the sentence.
Furthermore. houeuer ts not a
conjunction but a conjunctive
adverb.

conjunctions:

t
t
t
t
t

t
t
(
(

I
I
I
t
t
I
I
I
I
I
I

t
I

(
I

lf
f,
t
f,
)
)
)
)

t
)

Type 1 Vocabulary Questions

Type 2 Grammar Ottestions

l:-caratives

:':'cre

contrast and rank two nouns. Superlatives

contrast and rank three

nouns.

. Comparative forms include

-j
rfi

. S:perlative forms include

ll

rll

tl

My new computer is far

adj. -erthan
adj. -rerthan
mare/less adj. than
the adj. -esf.
"
the adj.-iest
the most/teasf adj.

_____-_

;;;:,

than my old one.

(B) eood
(D) greater

supervisor I've ever worked for.

(B) better
:-e betler
(D) the best

ffi
'

Responses ( and (B) are not

cornparative forms. (D) is
incorect because r/reoler is not
a good word choice. (C) is the
correct answer because the
sentence is comparing two
things.

{@
.

Response (D) is the correct

aiswer because euer requires a

superlative with the denite

article fe. (A) is incorrect
because the superlative is not
preceded by rhe. Finally, (B)
and (C) are incorrect because
the sentence does not involve
a comparison between two
nouns.

Worm-ups
1. This new office is much
(A) nice
(C) the nicest

rl
d
tl
r!

,l
)l

,l
]f
)l
4

f
)

t
)
)

_______

than my old office.

(B) nicest
(D) nicer.

2. Don't save ------- work for last. Get started

on it early.
(A) most difficutt
(B) the most difficutt
(C) the more difficutt
(D) mosfly difficuit

?
T

cl
F

il

,l
Type
Type

1
2

Vocabulary Ouestions
Grammar Quesiions

l"legation is the use of the negative, or saying no. Negations do not

always use a

negatve word such as no or not.

The fcllowing adverbs are already negative in sense, so you should not
use
a negative form with them: never, rarely, hardly, barely, seldom, scarcely

ffi
'

(B-) is the correct answer beoause

lf

_'

| "----- hardly understand him because he spoke too quickly.

(A) eouldn't
(B) couid.
(C) can't
(D) can

I
I

. Answer (A) is the corect answer

because

hardly has a negative sense.

( and (C) are not possible
because the word hardly can't
be used *ith a negative form.
(D) s incorrect because spofte
is the past form.

ffi

it matches the tag

question are gou? (B) is

incorect because the tag

quesiion are gou? is a positive
form, so a negative form
should be used here. (C) is
incorrect because it is both a
positive form and past tense.
(D) is incorect because the
tense is past and does not
maich ihe iag.

---- coming to the office Christmas party, are you?

aren't
(B) are
(C) were
(D) weren,t
You

(A)

I
I

I
I
I
I

\ffErm:-up**"

1. I decided that ------- would be the better decision.

'
(A) not go
(B) ro gong
(C) not going.
(D) going not

2. I warned him ------- release the statistics until next week.

(A) not
(B) don't
(C) not to"
(D) to

C
C

t
t
t
t

i]Eltft

tsMdd

-D

t
t

C
C
C
C

t=
\.$n'lni
i l}Ji\d

\1 \Jl

Ieci'
t'vJl.

l': ', i,-T- :

l-.,4,5,

i -\

Choose the word or phrase that best completes the sentence.

1. All attendees

are advised not to ------the subject of the meeting with anyone

else.

(A)
(B)
(C)
(D)

(A) on
(B) under
(C) over
(D) in front of

discourse

disclose,
display
discard '
7.

2. Call the repair person. The

tearing the papers again.

(A)
(B)
(C)
(D)

All of the legal terms in this contract are

------- my heaci.

Sarah was moved to the office ------the window.

(A)
(B)
(C)
(D)

coffee
paper
copier
document

br

companion
compartment
cubicle
cutcle

8. Please ------- all your business expenses

from your monthly expense report.

wife and I ------- the company picnic

last weekend.
N4y

(A)
(B)
(C)
(D)

(A) were attending

(ts) attend
rC) attended.
iD) attending
9.

on a chain
------- the wall in the lunchroom.

t,. The key to the restroom is

(A) over
(B) on,
(C) at
(D) in

deduct.
deduce
induct
induce

My desk drawers are full of -------.

(A) sdds and ends'

(B) spic and spans
(C) do's and don'ts
(D) ins and outs

10. We may as well ------- some coffee;we'li

be working on these reports all night.

5. Turn in your expense report by

the

1B'h,

------- you won't get any money back.

(A) if
(B) although
(C) or (D) nor

(A) blew
(B) brew,
(0) stew

tb)

oo

GEI

={
r

.' (

,(
11" The, 69 me shift manager. I now

1. Did you really read the office

i(
i(
f(

memo,

have eight people ------- me.

------- did you just throw it in the trash?

(4,) over
(B) under.
{C) between
(D) beside

(A) but
(ts) hower,'er
(C) therefore
(D) or

fr

'l r

ir
E,

12. You could just forget the situation ------I would fill out an accident repo just in
case.

18. The

13. Tomorrow, the company will ------- which

workers will be laid off.

(A) announce
(B) propose
(C) denounce
(D) deduce

1{-.

(A) lam
(B) Iwill
(C) l'm not
(D) ldidn't

(,4) therefore

(B) if
(C) and
(D) but

17. ------- coming into work today because

am sick"

toilets in the upstairs office are

much ------- than the ones in this office.

(A) clean
(B) cleaner .
(C) cleanliness
(D) cleaned

ET

Fr
-,

E,(

Fr

Ft

Er
F

Fr
EI
r

ET

fr

E(

------- difficult things may be, you are

lucky to have that job.

(A) But
(B) So
(C) However
(D) Though

angry

19. I was
I said to him, "l'm
busy. Get someone else to file your
papers!"

(A) nevertheless
(B) yet
(C) additionaliy
(D) so -

15. Which do you like -------, the black or

the brown leather briefcase?

(A) good
(B) the most
(C) the better
(D) better.

20. Our office is easy to find. lt's ------building in the city.

(A) the taller

(B) taller
(C) the tallest
(D) the tall
I

EI

Er

Fr

ET

fr

E(
Er
t

Ft

Er

Ir
Ir
ir
Ir
lr
Ir
Ir

i.
EID

Ir
f
'l

a
a
a

IE T
itPI f

b
?
?
I

?1. Your presentation was

well planned,
------- a little difficult to understand.

?
?t

(A) but
(B) and
(C) then
(D) therefore

n,)

E
t
F,
-t
E
E
t

The legal case l'm working on this month

is much ------- interesting than the one
worked on last monih.

(A) the most

(B) more
(C) the more
(D) most

23. No, | ------- think that an offce assistant

would be useful.

,r.i
i

(A) don't
B) does
(C) doesn't
(D) am cioing

al
l
ai
,rl

-l
i

-il
Ei
EI
-i
Ei
EI

-i
l

(A) their
(B) our
(C) its
(D) my

Ei
Q:

ri

26. Here at the law firm of Krause, Flopke,

Ganly, and Smith, ------- motto is, "The
law s fcr everyone, not just the wealthy.,,

2lr. That was ------- expensive business trip

l've ever been on.

(A) the most

(B) the more
(C) mostly
(D) most

25. ------- before the promotion board was

one of the most stressful things I have
ever done.

(A) Going
(B) Doing
(C) Attending
(D) Having

27. i forgot that this is a non-smoking area.

There is no place for me to put my

cigarette

(A) butt
(B) stick
(C) remains
(D) ieftovers

28. She was pleased ------- been

recommended for the job.

(A) to have
(B) to had
(C) tc, has
(D) to having

29. Tell the driver not to park here. lt is a

loading

(A) place
(B) palace
(C) zone
(D) tray

30. Go tell -------

io come in now. The

meeting is about to start.

(A) us
(B) they
(C) them
(D) those

ai
l

Ei

i
Q,I

GII

31. The corporate policy is against -------

stock in competinE companies.

(A)
(B)
(C)
(D)

doing

(A) is
(B) will
(C) am
(D) isn't

hoiding

participating in
being

When she told me I got the.iob, I was

so excited that I didn't kncw what

(A)
(B)
(C)
(D)

36. The company ------- taking the stanC

that even being five minutes late is the
same as misslng a day's work"

an

to tell
to talk
to say,
to speak

| ------- not be able to attend the

conference. I have to check my schedule
and Eet back to you.

(A) must
{B) could
(C) can
(D) might

33. I was feeling ------- sick, so I went home

early.

He is our best writer. He ------- the work

of three people.

(A) Iittle
(B) a little
(C) much
(D) a lot

34.

(A) do
(B) does
(C) niakes
(D) make

--.-- a photographer is one cf the most

exciting jobs in the world.

(A) Doing
(B) Seeing
(C) Being.
(D) Making

Annette was ------- glad to quit her job

that she did not even clean out her
locker before she left.

(A) very
(B) so.
(C) such
(D) realiy

39. | ------- to apply for the new position.

definitely have the qulalifications.

(A) would
(B) ought
{C) may
(D) should

40.

I usually eat my lunch in the breakroom,

but today I ------- my iunch at my desk.

(A) eat
(B) ate{C) eaten
(D) have eaten

f,l

nt
I)
)
)
)
)
)
I}
|

"::-i Incomplqte
'

fi I

Texfs

I
El

frotegies

r!
i

This section of the ToElc@ checks your ability to choose

words and phrases
appropriate foi a given context. lt tests your knowledge
and understanding
of both vocabulary and grammar. To score well on this
section, you should

therefore brush up on the cornmon vocabuiary themes presented

in
ToElcG'readings. Below is a simple checkrist which
shourd herp with the
types of questions often included in this section.

Test'foking Tips

Loak at the choices of words in relation to surrounding words (consider

possible collocations).

Pay attention to word forms: what kind of word is needed-verb,

acjective or noun? Does the context cafi for a singurar
or prurar noun?
ls a count or non-count noun needed?

,/
/

Are there anywords among the chorces which

seem irrerevant in this
context? Eliminate such words first.

check any questions given in the text against the types of questions
you know.

Vocobulory Themes

Theme 1
Theme 2
Theme 3
Theme 4
Theme 5
fneme 6

Banking and Finance

Marketing
Hospitality
Office
Shopping
Transportation

Theme 7
Theme 8
Theme g
Theme 10
Theme '11
Theme 12

-*
-

Health
Telephone
Travel
Mail

lnsurance
Meetings

GET

rIC

Therrure
i l:i:,, q r11tr.1,
2 Markeling
Theme 3 Hosptality
Theme 4 Office
Theme 5 Shoppng
Theme 6 Transportation
Theme 7 Health
Theme B Te,ephone
Theme 9 Travel
:rrarme

i*',
a*'
i-r'*.r;

(
C
C

i-"'; ,.,:" ,
!i\.ii

i-

Theme

accountng
balance
burea de change

Theme 10 Mal

cash -.'

Theme 11 lnsurance

checkng account clerk

Theme'12 Meetings

cutft1c)/

debit card

denontination

. ,
deposit ceiting
direct debit
exchange rate
interest
deposit

lnterest rates
icans
mortgage:
overdraft

payee
remittance

savings accoint

standing order
statement
tax
transfer
traveler's checks
withdraw
withdrawal

Dear Mrs. fillorgan,'

r. To

"ac1..novledge receipt

of'

someing is a se1 expression

The:'efrre. {B) rs the or,h
possible ans\ er.
z. l^hi1e iA), (B), (C), and (D)
can all be followed bl'the

preposition out, onlv (B)

makes sense in the context.

This is to'1. ------- recept of y,our request to cancel youri-nonthly direct debit
(A) recognize (B) acknowledge (C) show
(D) realize
payment to Blake Enterprises. Please come at your earlest convenience to any
branch of Smithfords Bank, and one of our clerks will assist you in ?. ------- out

(A) holding

(B) filling

(C) breaking

(D) taking

the necessary forms to authorize cancellaton.

Savings Accounts

Please note the new

(A) exchange

rates and deposit celings for the following

(B) interest

(C) loan

(D) check

savings accounts:
Saver Plus
balances over g1 0,000: 2.75% p.a./balances over 925,000:
2.15% p.a. This account no longer has a deposit . -------.

roof

30 Day Savings

(B) ceiling

(C) cover

(D) overdraft

balances aver $25,000: 3% p.a.ibalances over 9100,000:

p.a.
3.15%
This account retains its current depcsit cpiiing of 95C0,000.

EfrI

C
C
C
C

a
;

(previcusly known as "90 Day Gold") balances; over

90 Day Savings
p.a.l
balances over $250,00A: 3.7571p.a. The rrew deposit
$100,000: 3.5'A

!
!

ceiling is $750,000.
Changes are 3. ------- from the first of rext month.

(A)
I

t
t
t
t
lr

All empioyees
Frorn: Head Office

E-ffiFtWW

To:

'

;
(
C

Wcrm-ug*s

-^ rc.ol;To-l
L!
lv

C
C

Anthony N4ilton,
Smithfords Bank

(A)

C
C

Sincerely,

Fle:

t
C
t

collective

(B)

affective

1C) eflective

(D) terminated

!
!
t!
;
;
;

!
t

Theme 2

I /\r-\ it. ii,.t- -1^- t.I;. !i |t^l, i'\

1;LU

\*,.

advertising
advesement

brand
campetition

competitor
cu storne

product
profit

demand
distribution
innovation
management
marketer
objectives

r sati sfaction

sales force
strategy

promotion
purchase
resources
revenue:
!

supplier
supply
target market
...i

1
2
Theme 3
Theme 4
Theme 5
Theme 6
Theme 7
Theme I
Theme 9
Theme

Banking and Finance

Theme

lt,larl,etirrg

Hospilaiity
Ofice
Shopping
Transportation
Health
Telephone
Travel

Theme 10 Mail
Theme

1 lnsurance

Theme 12 Meetings

Memo

To:

All Customer Service Staff

From: Zadie Boyle

Be:

qd-**

t. We leod someone to believe

(something). Therefore, (B) is
correct.

Customer Satisfaction

we will be having a meeting at 9:30 on June

to discuss revisinE our current

targets for customer satisfaction. Sales have been falling in recent months, and
customer comments'1. ------- us to beiieve that our customers feel we do not
(A) show
(B) lead
(C) hold
(D) suggest
5'n

r. The verb usuallv collocate<i

with a seruice is prouide.
Therefore, (DJ

is

correet.

2. ------- as good a service as the competition. We wiil have a brainstorming session

(A)

rnake

(B)

produce

(C)

create

(D) provide.

at the meeting, so bring along some good ideas.

\t'crri',-uF
The deadline for

'

for the in-house "lnnovation in Marketing" contest

(A) submissions, (B)

attempts

(C) participants (D) marketers

has been postponed to March 22"o.We are looking for original ideas for our
new online advertising campaign. The advertising depament is accepting
ideas from all Medco employees in an 2. ------- to reflect the true face of our

(A) effect

(B)

attempt

(C) acceptance (D) afford

company and the people who work for it. We want to convey to the public
that we are a caring company, not just 3. ------- on profits. We also want to

(A) decided

(B) efforts

show that we are the best at what we

(C) focused

do.

(D) concentrated

Entries should be sent via email to the advertising department at

medcoiinm@medco.com.

c-'-r[Tr

- - --Effi*ffi

vii
Gtr

kLA1*

3-!
c

iC

-fheme

1
Theme 2
Then'r? 3
Theme 4
Theme 5
Therne 6
Theme 7
Theme I
Theme g

Banking arrcl Finance

l\4arketing

1l

,61

ttl
,i'rl''

CrS3 iiC i i;\i,'

ic

H.rsi".l1ali1v

rc

Office
Shopping

Transportatio
Hearlh
Telephone
Travel

Theme 10 l'4ail
Theme

Theme 3

lnsurance

fheme 12 Meetings

baender

customer seruce

beveraEes

enteftainment

catering

food hygiene
front desk
head chef

cocktal lounge

complrnentary
canference

landlord
(hotel.) lobby
pofter

premises

;'

reception
receptianist

housekeeper

-'-'

reservation
seasonal work
serve
"-inacks

C
C

take an order
welcoming

Notiee
4!t.,
r. Responses (B), (C), and (Dj

at follon fqke;
cruever, onl-"- a du ant a g e
makes sense hee.
Therefoe, (C) is tl-re correct
ie all n ords

ans$,er.
z.

\\'e usualjv claim something

rve are entiiled to, such as a

free gift or prize. Therefore,

(B) is the correct answer.

The manaEement of Fordworth lndustries woulc like to invite all workers ancj tijeir
family members to take 1. ------- of the complimentary movie tickets now available

(A)

use

(B) hold

(C) aCvantage

rr
tr
!

(D) photos

every Wednesday afternoon at the reception desk in the lobby of the employee
leisure center. To thank you for all your hard work, we are offering free morie tickets
every Wednesday from now until the end of the year. To 2. --*---- your tckets, simply

(A) take

(B) claim

(C)

pick

t
;
t

(D) realize

show your leisure center membership card to the receptionists, and they will be
happy to give you your tickets. We'regret that we can only allow a maximum of 4
tickets per fa"nily. Enjoy your free moviesi

e
t!

\t'ors'-c^rBs
T'
Please note that the seruinE of aicoholic beverages to mincrs will not be

(A)

exclaimed

(ts)

tolerated

(C)

treated

'1.

-------.

(D) checked

The owner of any licensed 2. ------- caught allo,wing the sale of alcohol to anyone

(A) premises

(B) location

(C) ciriver

(D) reception

under the age of 21 will be fined a nrinirnurn of $500. ln order to prevent the
accidental sale of alcohol to minors, it is essential that all bartenders and

servers check the lD of customers rhc appear to be in their twenties or

younger. While this may be tirne-consuming, please explain to customers
that it is necessary. Customers who refuse tc cc,r'aply should not be allowef
to order alcoholic beverages. We understand that yol may feel urrcomforlable
enforcing this system, but it is a legal requirement. Thank ycru for your

(A)
l-5-[f-v iZ'

cooperate

IF

II
E
t

:1.

(B) cooperaied (C) cooperation (D) cooperating

el

8ll-

ffiEffi,reI

I
r
I

IF

CI

tf

rr
;

Theme 4

'llri

.^

I I i\-\;

-J

,-..
Theme

Tireme 2

account
accountant
administration
agenda
conference

intern

profess'cn
promotion
rsum

deparTment

job applications

secretary

directar
document
executive

flexlime

personnel officer
photocopier

semtnar
stationery
superuisor
take maternity leave
take sick leave
work nine to fi,te

Memo

To:

Theme 5

Shopping

Theme 6

Transportation

Theme 7

Theme
Theme g

Teiephone
Travel

Theme'i0 li/ail
Theme'11 lnsurance
I

heme 12 Meetings

Eq-;,*

r. The word attached is

lnterns
May 30'n

commoniy used when an

additional paper or document

accompanies another.

This ls just to remind everyone that the internship season is with us again. UJe will
be welcoming 10 interns from the local high school during their summer vacation.
There will be one intern in each department, forfourweeks. 1.------- are copies of

(A)

Hospitality
Oice

-4

All staff

Date:

Theme 3

lheme

From: Personnel

Fle:

Banking and Finance

Marketing

Connected

(B) Attached

(C)

Stuck

z. Although all the words are

connected to the rdea of choice,
(Bl is the most appropriate
word choice.

(D) Joined

tneir rsums, for your reference. Please be friendiy to them and let them know what
it is really like to work for a publishing company. Our interns u/ere 2. -____-_ from the

,A:

picxing

(B)

selecred

(C)

preferred

(D) etected

:cp siudents at st. Hadrian's, and they are very enthusiastic about coming here.

'tfcrm-ups
This month's meeting will be held on wednesday March '13,h at 4:00 p.m. in
the small meeting room. The following items are to be 1. -------. This is to be a

(A)

talked

(B) spoken about (c) discussed (D) gossiped about

fairly informal meeting, and it ls hoped it will be over by 5:30.

New Business

.
.

changes to maternity and paternity leave regulations--extension of period

New positions - 2" ------- for applications

(A) limit

(B) time up

(C) end

(D) deadline

"Women in Advertising" cdnference presentations

" Feedback on 3" ------- introduction of flex-time for all full-time workers
(A) suggestion (B) indicated
(C)
(D) proposed

implied

Committee reports (no reports to be given this month)

Any other business - feel free to bring up an4hing you feel needs discussing

cll-

of l5li
:'--ffiffi

GEI

r(
fr
i(
i(

Thenre 5
1
Theme 2
Theme 3
Theme 4
Theme 5
Theme 6
Theme 7
Theme I
Theme 9
Theme

Banking and Finance

*.
,';
'-.

l^, r'*

larketing

**.,^. i:i
Li

it
ir
it

i-":

Hospltaiity
Office

!r
Ir

Slocpr-rc
Transportation
Health
Tetephone
Travel

Theme 10 Mail
Theme 11 lnsurance
Theme 12 lvleetings

aisle

'

counter

barcode

loyalty card
opening hours

customer relations
customer service
damaged
discount
display

bargain - :':
cash register
changing room
cierk

refund \

shopoing mall
stock
store credit
i'
try
undersold

fe

Ir

on

reputation
shelves -

ft
fr
It

Notice
.'=:-'t',
-+,;*.13

Monkfields Grocers uvould ilke

y Draw

(A) pull

(sotneone's) attentitn
to something is a commonly

used set erpiession.

fireefore, (C) is the correct

as\{er.
z. tintlfurther noce is aother
set expression. Therefore, (C)
is the correct answer.

to

'X.

(B) assist

below.

Ir

------- customers' attentiorr to ihe information

(C) cirar,v
(D) make

FT

Ir
Ir
EI
Ir

Due to current staff shortages owrng to sickness, we would like you tc note the
foliowing changes to our hours: From li4onday January 30,n until further z. -------,
we will be opening at 9:00 a.m., instead of B:00 a.m., and ,uill be closing at 7:00 p.m..

(A) attention

(ts) sign

(C)

notice

(D) opinion

instead of B:30" We apologize for any inconvenience, and will return to our regular
hours as soon as possible.

Er
EI
IC

Wgrnt-EJps

To : GraceBros@g racebros.com

ie

From : misco@hotnet.com
Date: Sept. 23

lr

Subject: Compiaint

ic

.C

Dear Sirs,
As a(n) 1. ------- customer at Grace Brothers Department store, I feel compelled

(A)

regular.'

(B)

ordinary

(C)

normat

iC

(D) often

to complain about the recent increase in prices" I have always oonsidered

your store to be of a high quality, but with i.easonable prices. However, over
the past ew months, I have nbticed that your prices have been creeping up.
This week I went to purchase a cosmetic product which tr buy, on ?. -------,

(A) median

(B) mediurn

(C) average

C
C

(D) usually
I

about 4 times a year. of course I iike prices to remain static, but this time
the price had risen by over 509/". I saw the same itenr on sale at a much
Iower price in a 3. ------- store. Needless to say, f bought the cheaper ir,em.
(A) contender (B) competitor. (C) peer
{O) rivat

T
E
E

I
t
t
tt

I am not sure what explanation you can offer, but I lust wanied to let you

know how I feel.

Sincerely,

i
I
f
I

Cynthia Carter

rTz-1,
L&-ru;iji

rel

I
I

t
L

t
T

t
t
t
t
t

C
C
C
C

Theme
'--, l\-,i,-'

i"
t^ /1 1i,':
i ! ^'r t-l
i
i,-',-.'i I'-lrUl
I

access
arrval
cancellaton
congeston
delay
departure

passenger

ferry
freight
highway
interchange
intersection
long-distance bus

subway
to fly

rail pass
runway
schedule
seat reservation
station

to land

to take off
transit

1
2
Theme 3
Theme 4
Theme 5
Theme 6
Theme 7
Theme 8
Theme I
Theme

Banking and Finance

Therne

Marketing
Hospitaiity
Otfce
Shopping
Transporiatlon
Health
Telephone
Travei

Theme 10 lvlail

Theme 11 lnsuranceTheme 12 Meetings

Deai'Mai'ia.
Thls is just to iet you know that the representatives from the head office will be 1. -------

A)

landing

(B) driving

(D) leaving

(C) flying

into Heathrow Airport. They are scheduled to land at Terrninal 2 at 3:00 p.m. on
l/onday. I have sent them details on how to get to the office by subway, so they
can make their own way here. They will call you when they Eet on the subway, so
could you please 2. ------- them at the station and bring them here?

iA)

pick

(B) gather

(D) meet

(C) take

h4any thanks.

l:....;,*.;

t.

flu into but land at an

airport, v-eleauefrom
somewhere, and we might
drhe tr an airport; therefore,

We

response (C) is the correct

choice.

z. Responses ( and (B) do not

make sense here. Response
(C) could be e right answer,
if the blank were fcrilowed bv
a phrase "fom the station,"
not b.v "at the station."
Therefore, response (D), meet,
is e only option.

\Vcrm'ups
Would passengers piease note that from October

22no, all seats on the Star

Liner Express will require reservations between 7:30 and g:00 a.m., and
again from 5:00 to 7:00 p.m. This is due to the great 1. ------- for seats at
.(D) wish
(A) demand
(B) command (C) claim

these times of day, and new safety regulations which restrict the number of
standlng passengers allowed to board the train. Reservations may be rnade by
telephone in 2. ------, or in person on the day of travel. Montl-rly rail pass holders

(A) prior

(B) advance

(C) before

(D) ahead

are also required to make reservations for journeys made during these times.
There will be no additicnal 3. ------- for reservations.

(A) cost

(B) fine

(C)

price

(D) charge

We would like to apologize for any inconvenience and thank you for using
South Coast Railways.

;r;-B-'-ffi#ryl i-'l

GU

nenile

-f

1
Theme 2
Theme 3
Theme 4
Theme 5
Theme 6
Theme

*;leme;

Theme
Theme

I
I

Theme 10

Banking and Finance

tti,i
t--l .,1 r\
i

ll-.-i
l\-/'Jr

(
(
(

I t i-i
rrl,
ll
i
r

(
(

Vla'ketirrg
Hospitality
Office

Shopping
Transpor:al.on

i-:rl
Telephone
Travel
[,4ai]

Theme 11 lnsurance
Theme 12 lvleetings

bench press

diabetes
diet

n utrti on al s u pp I e m e nts
personal trainer

blood pressure cut'f

e)/e cha

Plates

caffene
calores
carboh.y'drates

free weights
gym/health club

pos itive vi s u al izatio n

^^L^
dL.t

te

high/low blood pressure

lotu./high blood sugar

cardiavascuar
check-up
cross traning

MUSCiCS

nuirfion

proten
running machine
sore
stethoscope
yoga

Notice to all employees

r

.!n*e=

r. The correct ansu,er is (D). (C)

As part of McTaggarl corporation's new employee fitness program, a ne,w company

health club will be available on the third floor for all employees to use. The health

is wrong because there is

nc such coDcept as
car diou as culo r s. Answer (A)
is anothe \ .ord for health

club will include six i.

ciub, and ansrver (B) helps

2" ------- to help develop rnuscular strength. We hope all employees will take advantage

build strength, not cardiovascriiar f;iness"

e. The co;'rect ansrr'er is (B].
y',nsners (,J, (C), anC (D) do

(A) a gym

------- to help increase cariCiovascrllar fitness, as well as

(B) free weights (C) cardiovascuiars (D) running machines

(A) caffeine (B) free weights (C) a running machine (D) a siethoscope
of this great opportunity to get healthier.

noi help build muscular

sirength.

(
(

I
I

I
I

I
I
I
I
I
I

\,''erffi-ups
Notice to all employees
Friday, D*ocember 6, a health screening van wli be parked in the front parking
lot from approximately 9:00 a.m. io 3:00 p.m. The health screening van will
be staffed by three nurses as well as a physician's assistant. They will be
checking '!. ------- and blood sugar levels, as weli as gving

(A) stethoscope (B) blood pressure (c) nurses iD) biocd pressure cuff
irrformation on 2. -------. There will also be a personaltrainer from Boger Flatz'

(A) eye

chart

(B) free weights C) nutrition iD) running machnes

Health and Fitness to talk about the inrportance of ::. ------- during work as
(A)
(B) free weights (c) musctes (D) positii,e visuatization

health

well as during exercse. To allcw as manv peple as poss\ible to aitend this

health screening, all shift supervisors wiil be rlr'ectec r'o give iheir workei.s
an additional 30 minutes of break time.
v.-0I5-

ZlEl

#
quE;it'*i

IifiD

t
t
(
I

I
I
I
I
I
I

I
I
I

e
a
a

Theme 8

@1

Telephcne
analog
answering machine
busy signal
call back seruice
calling card
cassette
crank call

Theme

Banking and Fnance

2
Theme 3
Theme 4
lneme b
Theme 6
Theme 7
Theme I

Marketing

Theme

dia!tone

operator
phone cord
receiver
redial
redirect a call
rolodex

digital
domestic
earpiece
hang up
international
mema

speed dial
telephone booth
trace (a call)
voice message
wrong number

lheme9

Hospitaity
Office
Snopplng
Transportation
Health
Ielephorre'

lravel

Theme 10 Mail

Theme 11 lnsurance
Theme 12 Meetings

rotary phone

Memo

I
I

To: Stacy Darby, Director, Planning Division

tk&d#

lr4s. Darby,

r. (C) urong number

I tried severai times to get in contact with the branch office, but I was unable to
make contact. The first number was a 1. -------. lt turned out to be the phone number

(A) phone number (B) dial

tone

(C) wrong

number (D) right nurnber

to an auto pafis store. The second number was probably the riEht number, but all
I got was a 2. -------. I will try again tomorrow.

(B) crank

(A) busy signal

call

(C) telephone

line

is the right
answer because the phone call
was to the branch office, not

to an auto parts store.

z. (A) is correct. The writer
suggests at tbe number is
correct, but he was unable to
cornplete the phone call.

(D) phone call

J. Fred Peck:Assistant to the Director, Planning Division.

W:or-m-:sp***
Advertisement
As a special limited offer to all Bayside Mutual lnsurance Employees, JAM
Mobile Phone and lnternet Provider is offering half off on 1. ------- and domestic

(A)

local

(B) international (C) national

.(D) nationwide

phone calls through the summer. Talk to anyone in the world for half the
price! JAM also ofiers afree 2. ------- service to our Premium Plus Customers

(A)

phone

(B)

talt<

(C) voice message (D) radio

so that you'll never miss a call. Simply record a message, enter.34 and you
can save up to 50 messages. lf you sign up before the end of the month.
JAM will include a 3. ------- worth 100 minutes of talk time that you can use

(A) telephone (B) credit

card

(C) telephone booth (D) calling card

from your cell phone, a pay phone, or any phone you wish. So what are
waiting for? Start saving today, with JAM!

yoJ

Gil

H-t

fc
t
i,

ir,-iri

:i"

;i:rijiiif

I
2
Theme 3
Theme 4
Theme 5
Theme 6
Theme 7
fheme I
li,rrte I
Theme

Banii;n! and Finance

Theme

Markei:rg

Theme 9

i,i

"- r'-.

i;ic

*-i

ir

Hospitalty
Office

Shopping
Transportaticn
Health
Telephone
Tti" ,

Theme 10 l\/ail
Theme 11 Insu,ance
Theme 12 Meetings

board (a ship)
book (a ticket)
cancellation fee
car pool
carrage/berth
commuter tran
concerge

Merro
l.

.,C

credt voucher
economy
expense account
fare zone
first class
hal (a taxi)
hostei

information kiosk

layover
lobby
overhead cornpartment
package tcur
peak season
purse!'

red-eye (ftight)
reseruation
shut-eye
sutcase/irunk
surcharye
window/aisle seat

passage,

z. The corect answer is (C).

Since employees r,ould be ihe
ones haviirg an expense
account. answer (C) mates
sense within the context ofthe

(A) aisle seat

(B) first class

(C) window seat

(D) economy

The company will only pay the amount of an economy ticket. lf empleyees wish to
upgrade, they rnust pay the additional costs themselves. Regional managers must
review their enrployees' :, ------- to make sure that this polcy is being enforced.

(A) fare zones (B) credit vouchers (c) expense accounts (D) surcharges

lr
Ir
Ir
E;

Ic
FC
Ic

To: Mrs. ,"nn, Tarant

Frorn: Sunvilla Travei
Re: Confirmation of airline tickets

Er

Mrs. Tarrant,
This is just to confirrn the foliowing: First class reservaton on Vison Airlines
from Helsinki to MadaEascar on the first of Aprii at g:00 a.m.
The ticket cost includes a 'f , ------- of 100 Kronigs,

(A) reservation (B)

price

(c)

canceilation

fee

(D) car pool

which is non-refundable. z.------- will begin at 7:30 at gate B7 and an

(A) Boarciing (B)

Entering

(C)

Ftying

(D) The day

appointed Sunvilla Travel 3. ------- will be waitng for you upon Vour arrival at
(A)
(B) package
(C)
(D) car pool

airplane

tour

driver

Madagascar lnterirational Airpoft. Because you aie not taking part n a

package tour, we suggest you book any travel arrarrgements that you may
plan while in Madagascar through your hotel iryhich, rrye feel offers l,ery fair
rates and exceptional sei,vice.
Thank yon for choosing sunvilla Travel, and we wish you a siafe joirrney,

".:@-&i@e;jl

E1r

El
E;
S.l"i'* -r"". - ,, ". ,;
..r

TEI

zc

[:

sentence.

ollr
i5l--ttT:
F;=l-+f., ,4

Er

Fe

to all reEonal ncanagers

Just a reminder that 'i' ------- airline tickets are not deductible on company expenses.
The co:-.'eci, answer is (B).
Arswes (A) and (Cl dc not
relate directlv to airline tickers,
rn'hile answe (D) doesn't make
sense uithin e contert of the

lc
ie
ic
lc
IC

F;

FC

Fc

iC

ic
i

i1
ia

ir

il
t!
,!
l

T
!
;

a
;
I
;

C
I

a
E
I}

)
)
)

Theme I O

" ' --'

-

airmail
cash on delivery (COD)
ceaC letter office
envelope
':'st class

IT
IT
ql

E
rt
E
!l
!}

a
a
l

parcel
post office

registered mail
return to sender
scale
snail mail
(to) sorl
stamp

postal insurance
postage meter
Post Office (P0) Bctx

postcard
postmark

netered mail
nailing restrictions
noney order

1l
-l
rl
l

3:grnning August

r,

31"1,

(B) stumps

SIAMPS

(C) stomps

(D) mail

's:eao'. when sending letters or packages, we will be using

tr s:a:Trp

(B)

marker

(C) postage

aZ.

------- that wlll

meter (D) postage maker

, r'C

ill';:

Fax

r,'s. iameson,

lere is the mailing address for Rossi and Associates in Finland. please
send the completed buiiding plans by 'i" ------- with an
rA pnvate courier (B) public courier (C) post office (D) parcel

?, ------- date of no later than December

'14'n.

When we receive the building plans, we will send a 3. ------- for the balance
(A) postal insurance (B) postage meter (C) money order (D) postrnaster

Ej

of the payment. Please do not use the regular postal system, as we feel that

i
-l
rr!

questions, please call or fax our branch office in London. They will be ahle
to provide you wit{ further detalls regarding this project and its deadfines.

arl

ai
!"1
4
-)
)
)

Travel

I
_i/all

The'ne 11 lnsurance

Theme 12 Meetings

r, The correct answer is (.

Arswers (B) and (C) have no
connection with sending mail,
and answer (D) doesn't make
sense within the context ofthe
sentence.

:.-:3Tatically weigh the tem being sent, calculate the correct postage, and mark
:-: :s.1 accordingly. Training on the new device will begin c,n Monday.

!l

Health
Telephone

Westmore l-lomeArchitecture will no longer use f . -------

(A) acceptance (B) attendance (C)

EI

Shopping
Transportaton

zip code
zone fare

EI

El

Them.

Hospitaiity
Ofiice

lnter-office memo

il'l

;i
rll

Banking and Finance

Marketing

weigh

postrnaster
private courier

!)l

1
2
Theme 3
Theme 4
Theme 5
Theme 6
Theme 7
Theme 8
Theme 9
Theme

Theme

arrival

(D) entry

it will take too long to arrive, and we will miss our deadline. li you have any

Thank you for your assistance,

Roman Transko, Director, Planning Division

z. The correct ansrver is (C).

Arsrvers (B) and (D) are
distracter answers, while (A)
does not fit the contexl ofthe
passage.

Thenre I I
T

'l
Theme 2
Theme 3
Theme 4
Theme 5
Tneme 6
Theme 7
Theme I
Theme I
Theme

Banking and Finance

lif (lll-l
i1 r^4
ili.JLiltJIi\-''--.

Marketing

Hospliality
Office
Shopping
Transporla'iioj'l
Health

bcrrow

Theme 10 Mail

cash out
compensaton
contract

Therre 11 insr-rrarrce

cc-payment

Telephone
-[ravel

Theme 12 Nleetings

cosigner
deductible

deed
dependents
full coverage
homeowner
indemnity
lapse
lease

lend

survivor's benefil

lien

term

nortgage
perial caverage

terminate
underwrler

PolcJ/

WdoW

premium

widower

renter

':t%
'<.=#

,All employees hired after September

r. The correct ansu,er is (A_).

Plus life insurance 1. ------- insiead of Vestbrook Premium. Westbrook Plus has

2. The correct ansner is (C).

Ansu,er (A) would not be a

term applied to an insurance

premium. Answers (B) and
(D) have to do n'ith ging
money, \4hereas the conterl

(A)

policy

(B)

Ceed

21"'will be covered under the Westbrook

(C)

police

(D) lease

two advantages. First, it has lower monthly payments, and second, you can 2. -------

(A)

borrow

(B)

lease

(C) cash

out

(D) buy

you!" premium any time after the first year. Please see your payroll manager for
more details on either Westbrook Plus or Premiurn.

iurpiies receir"ing mone),.

Aveno Health. the first namein health insurance, is now offering 1. -------

(B)

deductible (C) cash out

(D) homeowner's

insurance as well. Whether you own your home or 2. -------, Aveno has a
(A)
(ts)
(C)
(D) borrow

buy

rent

lend

polcy that is right for you. You can choose either full or partral coverage and
you can even set the amount of the 3. ------- based on how rnuch you can
(A)

deductible (B) money

(C) casfi out (D)

fare

pay. A,nother added beneit is that you c+ combine your Aveno health
insurance payment with your A.veno homeowner's insurance payment and
just make one payment per mo,'lth. Don't miss out on tl'lis fantastic
opportunity. Remember, Aveno for life-and now property!

Fr---lEirrai:-

ffi--!7r

J
t
t
t
t
t
l

Advertisement

health

C
C

C
C
C
C
C
C

Wcr-m:ups_

(A)

C
C

Notice

Ansu,es (B) anri iD) are both

icorrect terms and ansvver
(C) rioes noi fit the contexi of
the rassage.

C
C
C
C
C
C
C
C

C
C
C

t
t
t
t
t
t

t
t

Therne
l.

ffi

l2
i.

l, '.vvliii!!i
C=-:' l^

,-^1 1'

Theme

Theme
Theme
Theme
Theme

annually

gavel

attend
bi-monthly
budget
closed-door
conference
co n st ru ctive critici sm
consult
evaluation repo

guest speaker
itinerary
marketing
mer9er
neEotiations
open-door
podiumldais
presentation

Theme

pro/con
profib'loss

Theme
-l-heme

quarlerly
Besearch and Development (R & D)
seniority
sequester
team leader

Theme

1
2
3
4
5
6
7
I
9

- Theme 10

Banking and Finance

Marketing
Hospitality
Office
Shopping
Transportation
Heaitl-r

Teiephone
Trevel
Nlail

Theme 11 lnsurance
Therne

l2

[4eeiir]gs

teleconference
yearlyim onth ly

p/ an ne

Notice to set-up crew

Tne Computei'Supplier Conference wili be held in the Cherry Jubilee Room. Please
a!'range the 1. ------- next to the computer terminal because they will be hosting a

A)

dais

(B)

chairs

(C) room

(D) conference

2. ------- with suppliers from overseas. The room will need 350 chairs on the floor

rA)

meeting

(B) teleconference (C)

conference

(D) consultation

ancj 'ien chairs up on the stage. Please leave two aisles going from the stage to

iie rear of the room.

lf you have questions, contact Mr. Davey.

q"ix"F
r. The correct answer is (A). The
context suggests a single
piece of furniture; therefore,
(B) is incorrect. Answers (C)
ard (D) are not tangible
objects that could be placed
ne$ to the computer terminal.
z. The correct answer is (B).
Vrihile ansvers (,4J, (C), and
(D) are possible, they r,r,ou1d
not need connection to a
computer terininal as
requested in the notice.

rVcrm-ups
Notice to all shift managers
As you are probably aware, Sandez Petroleum will be hosting its 'f . -------

(A)

weeks

(B) annual

(C) month-long (D) daily

Pefformance l..nprovement Meeting and Seminar next month at the Gasparin

Hotel on Seaview Road. Please let your workers know that the day has
been changed from December 10'n to December 17'n. This year's meeting
and seminar wiltr include an afternoon of 2. ------- such as "Effective Team
(C) itinerary (D) presentations
(A) meetings (B) work

Organization," "Giving Constructive Criticism," and "Happy'Team, Productive

Team." There will also be a special -1. -------, Tom Channing, who will speak

(A) taiker

(B) guest speaker (C) person

(D) event

about overcoming stress in the workplace. We hope you will ali be abie to
attend. Remember to inform your staff about the change in dates.
See you there!
a -;--;r:.
HLL U:i

---Fffi

T_-.T

--

H I.i

l**iriir;F

Gtr

E(

r*

Sunrple Test: PA,(T

Questions 1 throuoh 4 refer to tl.le fol.towing notice.
Attention all emoloyees!

in light of recent worid events, we would like to ask all of you to be extra vigilant on the
shop floor. Please keep an eye open for any ------- bags or packages left anywhere in the

1. (A) unattencjed
(B) unwatched
(C) vacant
(D) opened
store. This is particularly in'lportant as the holiday season approaches, and the siore rryill
be getting more crowded. Our customers expect a safe shopping environment, and it is
our duty to provide one. lt also important to be ------- of any suspicious behavior.

2. (A) considerate

I3l

:ffi'"

(D) noticed
Should you notice anyone who is acting oddly, please notify one of the ------- staff . We ask
3. (A) safety
(B) detective
(C) security
(D) consumer

you not to approach any suspicious locking individuals. We also ask that you
do not

approach any unattended baggage, no matter how innocuous it may appear. lt is our wish
to prevent any ------- from coming to anyone working or shopping in

4. (A)

harm

(B) damage
(C) breakage
(D) wrong
the Fridrew Department store.

(
'(
,(
(
(
,(
(
(

I
t

i
I
t

I
I
I
I

t
I
t

t
t

C
C

|l

C
C

EI?I

J
J
J
f

J
J
J

ffi
@
0uestions 5 throuqh

nefer to the fotl.owing letter.

22 High Street
Portley
March 22,2A06

Alex Whitfield,
10'f Greenstead
Porlley
Dear

lv4r.

Whitfield,

Thank you for.vour letter of li4arch 17'n. We were rnost disturbed to hear of your ------5. (A) experiences
(B) experience
(C) experiencing
(D) experienced
while visiting Kim and Sons. lt was shocking to learn that one of our clerks had been so rude
to you. lt is the first time that we have had such
I would like to apologize to you
. (A) objection
(B) happening
(C) efforl
(D) complaint

a(n)

on behalf of all the members of the Kim business family. We pride ourselves on ------7. (A) making
(B) providing
(C) energizirrg
(D) forming
friendly, efficient service r,vith a sincere regard for our customers. I have spoken to the
clerk involved, and he admits that what you say is true. He is no longer an -------- here, and

8. (A) ernployment
(B) employee
(C) employer
(D) employed
I hope that you will not hesitate to return to our store.
Sincerely,

Harold Kim

GU

t
(

ffii

C
Questions 9 throuoh 12 refer to the following emait.

Date:

September23,20A5

From:

Hymills@Mills.com
zenap23@happy.co
Subject: Stationary Order

To:

This is just to ------- the order placed over the telephone earlier today. As we discussed
9. (A) refer
(B) confirm
(C) notify
(D) respect
before, I would Iike to order the ------- items:
10. (At) foilowing
(B) below
(C) preceding
(D) under

32 boxes of A4 paper, white, recycled

20 boxes of 44 paper, white (NOT recycled)
2 packs of A4 paper, green
2 boxes of black ball point pens (the cheapest you have in stock)
1 box of red ball point pens
15 large glue sticks, any brand
I would also like to confirm that this order will be ------- to our account. as is our usuai
11. (A) asked
(B) taken
(C) charged
(D) bought
policy. Please send the ------- as soon as t is ready. I need to submit it to the accounting
12. (A) invoice
(B) papers
(C) notice
(D) arrangement
department before the end of the week.
Thank you for your consideration,
Hayley Mills

I
t
I
t

t
t
t

C
C

I
I

I
I
I

C
C
C
C
C
C

t
-ED

;-Reodinq

{j

Corprehension

Strotegies
This section of the TOEIC*'assesses your ability to read and understand
written English. You must read passages and then answer questrons
based on what is stated or implied in the passage. The passages will be
about a variety of topics and in a variety of formats, including memos, letters,
charts, graphs, indexes, tables. and other comrnon methods of presenting
information in print.

Tesf-toking Tips

Quickly read the passage to gain the main idea and Eeneral information.
At this stage, you may be able to answer some of the questions.

For the remaining questions, read the relevant parts again and look for

more specific details which will help you answer the questions.

,/

Do not be misled by the words or phrases from a passage that are

repeated in the choices. These may not always be relevant to the
answer.

Question Types
Type 1
Type 2
Type 3
Type 4

Main ldea Questions

Fact and Detail Questions
lnference Questions
Cause and Effect questions

GEI

TI

Fr
iC

Quesfion Type I
;

iii

i
Type 2
fype 3
Type 4

iviairr lclea Que;uons

Type

,'i .l rl r r-
Y 1\.-li

Fact anci Delail Ouestions

--

r.

r-, \\.--'. ':::1=.1t :: i U'i

.a
^.
*j'-,'
^, i"\i c.1,
*.:
'*
-

Main idea questions will ask you about the primary focus of the reading passage.
Tlre main idea may be staied overtly-often near the beginning or end of the
passage-or it may be implied, so that you must make an inference by depending
on the key words or phrases. T,vpical main dea questons look like the followinE:

" What is the purpose of the letter?

" What is the message abo.t?
. What is the rnain dea of the passage?
. Why did the wrler send ths tax?
. conrm

Guestons

. aftenyads

fo11or,r.ing a

particular event. date. or time

. p!"ove

and_2

tum out to be

Key Imf*nnta?icn
]vlar-tina works for a pubJishing

company.
performance is scheduled for
the coming Thursday, at 7:lJo.

refer te the fcttownE letten

Dear Alice,

I trust that vour rneetings have been going well this \ryeek. This is just a
short note to confirm the pians for Thursday evening. As I mentioned
uen we rnet to discuss 'the color scheme for your book, I have resewed
two tickets for this Thursday's Swan Lake at the Sydnel,Arts Center.
The performance begins ?alTiga.As I suggested before, let's meet at the
theater betu,een 6:3o and 7ioa. I r,r,ill be sending the company's driver to
meet you at your hotel at six o'clock. Aftentards, I hope 1,ou will be able to
join rne and our chief editor, Hank Rearden, tfor supper at La Mirage.
Don't hesitate to contact rne if there are any problems. This shouid be a
nice relaxing evening before your departure on oFriday rnorning.

,d

I)inner is scheduled at La
Mirage after the performance.
t
Alice is going to leave on
Fridar'.

Yours trull',

(B) To reply to an invitation

(D) To cancel plans

2. Why did Martina Hayes write this letter?

(A) To notify Alice of a change cf plans
(B) To ensure Alice knows when and where tc
(C) To confirm Alice's flight timp
(D) To check that Alice kno,vs lvhere

I
I

f
!
J
J
!
;

tl

!
C
C

I\{artina Hal'es
55ales Director

1. What is the purpose ol the note?

(A) To extend an invitation
(C) To confirm plans

C
C
C

or

-suppofi
esrabiish the ceriaintr, of

T
f

lnference Quesiions
Cause and Efecl Questions

XEY SXPRE''IONf

nreet

tl-e t!'eater is

C
C
C
C
C

J
a

a
J
!

sllr lT
Ftr@ftI{E
r.itJhillt.G

mlil

f
J
l
J
J

J
J

Question Type 2
,- -r \-{'u
i

iI

.::i'
-' i-l L-r:

-r i,n
;"/

=;i:

i
r.. ri /-\ !. ,; r#.\!ll
,,q
U.. !--,i '*.U I i \r : i.*

1
2
Type 3
Type 4
Type

Main dea Ouestions

Type

Fact and Deiail Questions

lnference Questions
Cause and Effect Questions

Detail questions will ask you about specific details regardng the information given
in the reading passage. The formats of detail questions rnrlll vary as follows:

'
'
'
'

"

"
.
'

Who is Collin Baker?

\
When will they meet?
How long did theY wait for the bus?
Where can they get a Permit?
What product is going to be made abroad?
How many times has Mr. Green tried to call John?
Which of the following is NOT mentioned/stated?
What time is the flight leaving?

rv rinisiox'

Questions 3 ar! nefer to the foL[.owlng artic[e.

. prospective
Without a doubt, the most important part of any job application is the rsum.
Along with a cover letter, it is the first impression a prospective employee makes on
a potential employer. Therefore. it is imporlant that a rsum provide as much relevant
information as possible while remaining brief. A rsum should be no more than one
full side of a sheet of paper. ,Atl too many candidates make the mistake of submitting
several pages r,rrhich, more often than not, don't even get a second glance.
2at
least three-quarter inch margins on all
n rsum must be neatly printed, with
four sides. Use underlining, capital letters and asterisks'to hlghllght important
information. A rsum should be single-spaced with an extra line between blocks of
informatlon.

Begin a rsum with your name, address, and contact information (e.9., telephone
or fax numbers, email address). Do not include age, marital status, or other personal
oor career goal. Then comes
facts. Next, many rsums state the position sought
perhaps the most important part: a chronological outline of work experience-starting

sbackwards-including for each position

with the most recent job and working

brief description of relevant duties and skills used or acquired. Finally, include an outline
of your educational background from the most recent backwards. Make sure to list
daies of completion, full names and locations (if not common knowledge) of schools,

and diplomas or certificates awarded'

. chronological

likelv to

arranged

in the order of me, of

occurrence

. diplona
issued

document

-a
b'a school indicating

that the recipient has

successfully eompleted a
course of study

Key Irrforrnofion
l

A rsum should be brief.

The margins should be

superscript r:i an inch or more
on all four sides.

somehow be highlighted.

Your name and telephone and fax numbers

The year you received your bachelor's degree
Your nationality and the fact that you are single
A description of tasks perlormed n your last

A career goal precedes a

chronological outline of work
experience.

job
I

4. What is true about a rsum?

(A) Rsums should be brief but very informative.

Importallt informaiion should

3. Which oi the following should NOT be on your rsum?

(A)
(B)
(C)
(D)

become or be

Outlining cf rvork history and

educatitn batkground should
be

reverse chronolcgical order

(B) A rsum should have three-quaner inch margins on both sdes.

(C) lnnporfant information should be italicized. ini nn ouiline of educational background should end with the most recent
information.

'V

'I5lT
ffiM
ril
i

?pt
i

Ll

Quesfion Type 3

tf

1 [4ain ldea Questions

Type 2 Fact nd Detal Questions
T.'pe 3 ir irre[icr] atuesiiclrs
l-ype 4 Cause and Effect Ouestions
Type

t |-, -al :'at

'-./^.
^ : ,1. ,-t ^
'^
1i, iI. i :ll t' --;'.*1., itLiC.:,,.-r::
l--

lnference quesiions check your ability to use detaiis to drarry a logicai conclusion
based on specific lnfdrmation in the reading. Although the answer is not stated
explicitly in the reading passage, the passage will provide you w:th enough
inforrnatlon tc choose the correct answer. As in main idea questions and the fact
and detail questions, you should look for keir- words or phrases that will help you
to draw a correct conclusion. Typieal inference questtons may look like the following:

Where did the woman used to live?

How often does the man probably p[ay tennis?
tt can be inferred frcnr tl'le passaEe that...
. NEY TXPRES'ION.

. delu:e

. facili'-

Euestians 5

SA\'E THiS HOLiDAY SEASONI

sonething

For

created fo a paiticular

hotel unit that

includes mole than one trpe

of room

. u,orkout room

1a

limited tinre, the Regal Inn is offering its deluxe farniiy suite 2for just

$1,59.99-barell' half our standard rate! Each unit is nicely appointed .r,vith tr,r,o double
beds and a separate living area that il-rclucles kitchen facilities and a dining table.
I&hen 1.o'.r' rather have someone eise do the cooking for
1,ou, eniov iu_xurjus diring
in orLe of our tlrree ar.rrard-wi-nning restaurants, or harre 3room service bring vou
rneal. And betu,,een meals, vou- can r.r'ork up an appetite ain one of our tr,r,o heated
indoor pooJs or fuliy-equipped r,r'orkout room. To make a reservation, cait 1-800-555ROOM or en-lai1 deluxe.room@regai.co

function

-a

s p-erer ts the f*tlowfnE advertisement and emai[,.

parlicuiarl.

elegant and luxurions

. suite

a'd

room

uth exercise faciiities

r
Key Inferr,ncfion

Siandard rooms available rorn $99.99.

Offer good through January

To;
From;

5,r,

deluxe.room@reqal.co
harrytan@netscap.com

The hotei adclpts a neu,fan:ily

late for the iroliday season.

Subject: Re-<ervation

The rate for a deluxe family

suite is $r59.99, n'irich is
ahnost half tire standard rate.

l'd like to make a reservaton for a deluxe famiiy suite at the special holiday rate of
s159'99. Piease mal<e rny 5reservation for December 22"o to Dec,=mber 2,,. please
let me lcnow as soon as possible if these dates are available, ard I will send you rny

credit card details.

Thani<ing you,
Harry Tan

The guests can har,e fcod

deliveed tc their o1\'rr rooms
Guests can swim and do

phl'sical exercise indoors.

The man rvants to resene a
roor iil December from the
zz"'r until the :6'h.

5'

Based on the nfor,r'nation in the passage, to which holiday does the

advertsement refer?

(A) Summer
(C) Rannadan

(B) Chnstmas
(D) Easter
I

ffi
Fr,r|)

6. Which of the folloving can be inferred frorn the passage about the Hegai llotel?
(A) lt is going to increase the family rate.
(B) It is going to provide the guests with a free rneal.
(C) lt is going to allow the guests to cook in their roonr.
(D) lt is going to close down the out<joor pools temporariiy.

f;
f.

r
r
tr
I

ir
!
!

Question Type 4
j\_

\_

--

\t

'.-Y

'j

-:

t/^.:,/nt^.-

'*j

uJ , i-- i ; )

t
2
Type 3
Type

Ma.n loa QJestions

Type

Fact and Detail Questions

lnference Questions

',ypeJ Cr,: ,:,oi"..ro,a:

l.-se

and effect questions look at the reason for an event or action and its
-:-s.3irences. For this type of question, you rnay find it helpful to look for
:':'essions such as because (of,l, due to, owing to, as a result of, and thanks to
: 'r:;s cn cause. cause and effect questions r:ften take the followlng forms:

.
.
.

..:.

[--

Why is traffic heavy on the highway?

What may happen because of the hurricane?
V/hat caused the shipment to arrive late?

3iesiicns 7 and

refer to the foLtewing infcrmatlon and letter.

Using City Buses

:.''

white and blue. please board at the front door andlpay the fare
s .,eir get on. The fare per ride is'$1.50 for adults, and $.l.00 for senior citizens
=-c;,ouths aged 10-16. chilciren under 10 ride free. The fare may be paid with
:c''s. token, or a bus card. Please pay the exact amount directly into the slot at
:-::cp of the fare box. Remember that bills are not accepted, and drivers can
-l: -aKe change for riders. Pre-paid bus cards mar be bought at the main
:-s :e'.ninal, or at any news kiosk. Fares paid using a bus card are 20 cents
:-=-3:':han when using cash. when yor"l wish to get offthe bus, please anotify
:-: :' ':' :r advance by pressing one of the buttons located throughout the bus.
Buses are

1..: - .. 3-:ses Companv,

- --:" .'':----:.' :o -.ak vou for introducing the ciw bus pre-paid card. As a senior cirizen
,
--..- -:: ::: = athrtis, I have long foud it difficultio d^eal u,irh small coins. ln the
- , -.::: :ropped my change as I tried ro pur it into the pal,ment slot, causing a
-::.''
- --: -,--: : i r:riared people behind me. This made me reluctant to take the bus. d-ue
.- ,:-'"' ::::ariassmenr. Hor,eve! 5the bus card is easy to hold, and it is a rvonderful
----:::'.'*Jon. -\fanl' of my olrler friends have had the same experience, and we ar.e taldng
-r: rls ;nore and moe often these davs.
- -l::x \.ou,

--::.i Braid

TEY.EXPBI'5ION'
. fare
a transportation

charge

. pre-paid

(of moner) paid

ahead of time

. arritis

-painfu1
inflammaton
of the joints

. innovation

-something
neu,lf introduced

Key trnfernnction
Irres should be paid when you
get on tire bus.

The fare varies aocording to

age.

l-hele are three methods of

palirnent.

Passengels must notif,' the

d;'irer if thet uish to get off.
5

7.

r'/nat caused Hilda to feel embarrassed when she took the bus?

A,
Bi
Ci

She
She
She
D) She

Bus cards have made it easier

for this'w,onan to use the bus.

didn't have enough coins.

keoi dropping her coins.
got off at the wrong stop.
lost her bus card.

8. !Vhat has been

iA)
iB)
tC)
(D)

the resutrt of the introCuction of bus cards?

Older people are using the bus more frequently.
Older people no longer Lrse buses.
Hilda Braid has dropped her card.
People have complained because the card is too expensive.

CEEI

a
)

Er

"!-

5i*rr,i:ie Tes;i. P ii;

ir
i(

J.

Ir

Questions 1 throrqh 3 refer to the fotlowing fax.

Ir
fr

Fax
To:

fr

Peter Cooke, Heodly Eleckonics

Ic

From: Drren Simpson, Cusioms and Excise Bureou

Re:

tr
fr
Ir

Shipmeni

Dote: April2*
A shipment of 48 refrigerotors hos now been cleored for collection by ihe Dover Port
Authority Cusio'ns ond Excise Bureru. This shipment orrived on Morch 27,n. An import
toriff of t1 3 is poyoble on eoch item in the shipmeni. Ai l 3 x 48 thot conres fo o totol
of !,34. This is pcyoble before the shipment wiil be reieosed for collection" Poymeni
shouid be mode to Westmon Bonk, occount #223003, occount holder: Custom ond

I
I
I
I
I
I

Excise. Pleose fox us once poyment hos been mode.

1.

3.

What is the purpose of this fax?

(A) To inforrn Peter Cooke that his

shipment is ready for collection

(B) To inform Peter Cooke that

his

shipment has been rejected

(C) To inform Darren Simpson that he
should pay a fee
(D) To inform Darren Simpson of the
cost of a refrigerator

What shouid Peter Cooke send after

paying the import tariff?

(A) A letter
(ts) 1634
(C) A fax
(D) An email

Who is Darren Simpson?

(A) An official at the Customs and

Excise Bureau

(B) An importer of electrical appliances

(C) A trader
(D) A banker

t
!

l.
ir

!
EETD

ir
:!
I

a
e
a

Fflff,ffi#

E@il

Questions 4 throuqh

refer to the fotlowing

announcement.

Personnel Departrnent Nerrs-It gives us great pieasure to amounce the appointment

of our nelv r-jce presidents. As of tomorclui, I\4arshali and Young, inc. r,iriil Frate ttto
nerr, \,-ice presidents: Research and Development's Gary Shepherd and Constance
I{a,s5 from tire Product Design Department, lto were informed of their promotions
last Tuesday }v{r. Shepherd, who has been u,rth this firm for ten years, r.till rernain in
R&D and r,r,ill be r,r,orking lrrith Jordan -Iones, Senior\,? in that department. N{s. Haye5,
uho has been a Project Manager in Product Design since joining Marshall andYoung
fir,e years ago, r.nill be i:eading up the Consumer Products Department along r.r,ith
Eugene Park, r,ro is transferring from his position as ce president in R&D. We are
expecting an exciting )/ear and looking forward to the continued success of Mr.
Shepherd and Ms. Hayes.

4.

How many people fi'om Product Design

were pronnoted?

(A) One

Bi Two
, 0 i Three
iDi Four

\Uhen were the new vice-presidents told

about the promotion?

(A) Last Tuesday

(B) The day after the vote
(C) Tomorrow
(D) Over a month aEo

5. $/ho will be leading the Consumer

Products Department along with
Eugene?

(A) The Senior VP

(B) Jordan Jones
(C) Gary Shepherd
(D) Constance Hayes

CEEI

e
tl

Questions 7 throuqh g refen to the fol"l.owing message.

rt

WHILE YOU WERE OUT

To:

l4/illiam Ma>:vtell
From: liatherine Potter, Blade Travel

Date: 1,1/ed., Februart ),,,i

Time; 7:30 p.m.
R

ETU

D YO

U R. CA

Li

N4

PC RTA NT/

!Y]!!

C,U.L-AC,A1|{/'

PL EAS

CA

LL

I
I

MESSACE: The air portior-r of 1,oui'trip has not ,vet been corfirnred.
Coniinration ivill probably come eariy tomorrorn,. llowever,
all ground and hotel reservations have leen confirmed 1,or you
and Joseph Hill. All coniirnration nuntbers, tickets. etc. v,,ill be
sent by messenger to Mr. Hill once everything is finalized.

TAKEN B\': David Sales

El

7. Why

did Katherine Potter cali?

9.

(A) To confirm Vr/illiam Maxwell's ftight

Where does Katherine Potter probably

work?

reservation
(B) To inform Willianr Maxwett that his
flight is not confrmed
(C) To ask William Maxwell to cati Mr"

(A) A messenger servrce

(B) A hotel
(C) An airline
(D) A travel agency

Hiil

(D) To make a booking

8. Who

wili be traveling?

(A) Only David Sales

(B) David Sales and V/illiam Maxwett
(C) Wllliam Maxwell and Joseph Hitl
(D) Joseph Hill and Katherine Porter

ls
tl

O
E

ET|!?I

fa
a
I
F

ts

3"est ons 10 throuqh

12

refer to the fotlowing forrn.

Darnley's Dairy
,',:

"3ul,J like to thank all our loyal custorners for choosing Darnley's Dairy for all

:-:'cairy neecs. ln order to streamline our delivery servce, and to ensure you
::-:i:ue to receive our products in tip-top condition, we are asking all customers
:: * o''rt the order form below. Your details will be entered into our new customer
:=:a3ese. and we will use this information to serve you better. As always, there will

:: "c char-Ee for home delivery.

--a-K
yO{J.

Name:

Street Address:

ci:

I -:-:

r-

::-'.ee milk
-:,,'-1at rnilk

-:

:t

i::!..11;

cafto

i';i.i1r!,{rii',,;i:'i.

tlUles

wqeL

*:=.r,

Mo, [Led &

Fri

e n:ilk

:"' -::- c rnitk

=,

:'ec

milk:

^-^^^!^^

--uiLE

S:',,,':erry
-=

4=r-

2 times-nweek_

nethod:

= 3s3 return ihis

to your Darnley's Dairy milk deliverer.

,i -a: is the purpose of this form?

3
3

Sat ard Sun

To catch customers who haven't

oaid their bills
To improve their delivery service
Tc thank customers
To reduce delivery times

12. How many varieties of milk can be

ordered using this form?

(A) Six
(B) Five
(C) Four
(D) Three

ni. tow much does Dai'nley's charge for

'cme delivery?

A) $1 per item

'3)

lt doesn't say.

,C) Nothing
,D) lt depends on the item.

TEI

a
)

Questlons 13 throush f refer to the fotlowing memorandurn,

MEMORANDUM
To.

All Employees

Frorn: Sidney Flanclers,

Off ice N4anagei'

Date: Septenrber 4

Re:

\/acation Days

Sii-rce i'i is never too early to be prepared, I am requesting tlrat all emplcyees prornotly submit
to their departmental managers ariv requests for vacatiorr dars for the rernainder cf the
year. As irou knorv, the enC of ihe ,g is our busiest time, and there is allays the proLrlem
of hav;nE to sciredule vacations and personal time off around the end-of-year iroliciays.
This is tl-re mosi popular time for vacatiorrs, apart from the summer months, anC ii takes a
lot of time to coordinate. I ruill work ivith all deparlmental nianagei's to see that ali vacation

requests arc honored vuhere possible, except in cases where it is anticipateC that the temoorary

staff will not be able to cover tlre projecteci workload. Unfortunately, rrue will have to request
that some emoloyees (generally employees \^/ith little senioriiy) postpone their l,acatron
plans uniil a more convenient time. rhose cf you who do not get your fjrst choice of vaction
this time rounci will be given priority next ime However, please note that this is still nct a
flat guarantee that you wili get your chorce, even then. l wouid like io ask tirat all requests
be made to the appropriate offices before the encl of the week. Thank y'ou for your cooperarion

in this mtter. Rest assured that I wili do mV verv best to accommodate all r,vishes.

13. Who will be receivrng vacation requests?

(A) The personnel secretary
(B) The r:ffice manager
(C) All employees
(D) Temporary employees

15. Accordng to the merlo, when should

requests for vacation time be made?
(A) By the end of the day
(B) By the end of the week
(C) By the end of ihe month
(D) By the end cf the year

EEf'r

16. Accorcjing to the memo, what problem

often occui's?
(,A) Enrployees do not schedule
enough vacation time.
(Bi \ia.cation tinle is used too early in

llie year.
(C) Denartmentat managers orten
reject reouests for tirne

tF

F
{F
I
;

rl
t!

rl

14. What is true for employees with more

seniority?
(A) They will not need to make
vacation requests.
(B) They nray be asked to postpone
their vacations. I
(C) They will probably Aave their
vacation requests honored.
(D) They will not receive this
memorandurn.

off

(D) There is driflcult,y scnedulnEr

l'acations i ret * und.

e
C
e
C
e

rt
!

!
f
I
;

tl
;

F
F
E

i:

estions 17 throuqh 20 refer to the fol.towing !.etter.

I

t
I

Taylor and Bryc.e, Attorneys-at-La.w

13 \Wbodlawn Avenue

l
I

Albanv, NY I1208

I
I
I
I
I
i
I

I
I

:,.: -l:lines. Inc.

- l'.3r 1660-i00
. 1 .,,-.:oiis. l4N 55440

I
I
I
I
I

i
I
I
I
t
I
I
,
I
I
I
I
I
I
t
I
I

t
I

I
I
I

.: -i:r -\1adam.

- -.;.r-.e lhis free mileage cor-rpon (attached) from your airline when I rook a flight to San
-:=::is:o in \4ach. Though I am currently not enrolled in the Polar N{iles Progrirr, having
:..: :5o':t the various benefits on ofter, I am inreested in becon-ling a member inO receivin[
--'- -t-.ir[)f t,onus Polar l4iles offered u,ith the coupon. ln
addirion, I would like to have rh!
:,--=:!. o my recenr flights on your airline (ticket copies attached) credited to m1, new polar
.

l :.

:count. ifpossible.

: -'-'- ,:re to take this opporturniry to let you know that I appreciate all you did fbr me last
- .'.:::i:r
'.'hen I traveled on )our airline from Boston to Finland. It u,as the first time I had
airiine,
and to be honest, I had mi. doubts about what kind of service ro ey,pecr"
-t::'.:.*:
.'--'.:. i a.i happy to sa) that I was
proven wrong. The plane r,as six houls late tal-ing off
:-- .: : :errible Christmas EveLlizzard-over which I knou, you had Iittie conrroll), but yo.,r
.-- :-: ' I ltev could to ameliorate the situation. I plan to continue to f1y your airline because
'

-'

--

--

*::.ous

-:.. =.:

assistance and service I received frorn Poia Airlines empioyees during thar long
s;bsequent flight.

!
I

I
I
I
I

.::- : :..- Tar-lor

'7.

*',,iiai was Mr. Taylor's reason for writing

:3 Polar Airlines?

He wanied
B, He wanted
program.
C) He wanted
D) He wanted

to make a complaint.
to enroll in an air miles

19. Where is thls letter being sent from?

(A) Finiand
(B) Minneapolis
(C) Albany
(D) Boston

to make a reservaton.
to apply for a job.
24. What caused Mr .raylcr"s plane to

i8.

What did Mr. Taylor receive from polar

Airlines inlMarch?

(A) A coupon
(B) His Polar Miles membershrp
(C) 10,000 Polar Miles
(D) Courteous service

deiayed?

L.'e
I

(A) Lack of assistance

(B) Weather conditons
(C) Mechanical probiems
(D) Pocr control by Polar Airlines

EEI

a
a
a
a

t
I

I
t

Questors 21 throuoh 24 refer to the foltowing letter.

.c-9.,r,:!*:9r.ri,t-t'.-Q^6l:r.-G-.-J. {!:^o-j-C--,-.--e.4i\g-}1.-rr-.o1c-

'

9/

Dear Alberta Bank

9
^(

s,
-1

q)
L'

'")

The follorting contains important information about your new Altrerta Bank ATM/Debit
card. Plerse read it carefuliy. This information could lreip protect you against

fraudulent I
i6

others.

Instructions regarding th-. enclosed item(s):

lf the enclosed Alber..a Eiank Card replaces a valid card that is about to expire, simply
sign the back of the nerv card and begin using it as you would ordinarlly" Your confidential
Personal ldentification Number (FlN) is rhe same one you have beerr using.
. ln ali other cases, please take it to the Albert Bank branch which is most convenient
for you tc sign and validate yc'ur new Bank Card, and choose a new Pll(. The Alberta
Bank recommends that customers do not use dates of bith as their PIN. Please remember
to bring two forms of identification with you, such as a passport, student lD card, driver's
license, or credit card issued by the ,Alberta Bank.

cT
6
!,

e
lf your Bank Card is lost, stolerr or damaqed, please call the AlLrerta Bank Card Helpline,
i
' n cperation 24 hours a day. The telephone number for this helpiine can be found on
the back of your car,J. We advise you to make a note of this and keep it in a safe place.
?l Remember, piease destroz your old bank card prc,perly.
3 ,o not hesitate to visit any of our branches anv time you have any questions about the
f Alberta Bank anci our v'iide range of services.
6r

Customer,

use of your card by

arfc<}.O-:c--rc-Q.9r:.---9.: c.o^gl-.-.

'J

-)
,)

at

,t

.l
ia

,J

ra

c.)

^.

Albefta

Bank

,l!

21. What was enclosed with this letter?

(A) A Personal ldentification l{umber
(B) A new Bank Card
(C) A bank statement
(D) An expiration notice

22. Who is the letter fi'om?

(A) Friends
(B) A customer
(C) A bank
(D) An advertising agency

23.

If this card is a replacement for a lost

card, what must the customer do?

(A) Begin using the card as usual

(B) CallAlberta Bank
(C) Visit an Alberta Bank branch
(D) Pick up a new card

24. Which of the foilorving is I'lOT

recgrnmrenderi as a PIN?
I (A) Cu,stomer's favorite numbers

(B) Cusiomer's date of brth

(C) Dates from US hstory
(D) Binary numbers

i
lr

l.
TrIil

lr
t

!
!
e

Questions 25 throuqh 28 refer to the foil.owing fax.

To:

Celia Kelly

Prom; Aldrew l,{athers

Date: Saturdal,, March zr
R-e: Arlival in Tokyo

I have been unexpectedl,'called to an emergency meeting in Seoul this weekend,

and thus u'ill not }ie able to meet Mr. Robert Bayer at Narita Airport in To\,6 tomorro.w,
morning (Sunday, March zz) as ptranned" I'm sorry not to have contacted you earlier
about this, but tire call came through just as I rvas about to board mv flight to Japan

from Ner,r,'York.
I was fortunate enough to get a seat right a\^ra) on a plane for Seoui, so instead of
being on my wa)r to To's right no.vr,, I am currentiy uraiting in San Francisco to embark
on the finai leg of my flight to Korea.
This r'roie thing was quite unforeseen, and l apologize for an1,' inconvenience it

may have caused; houet.er, my presence in Seoui this weekend is urgentl,'needed. I will
contact you again upon my arrival there. My business in Korea will be cocluded by
X4ondal' afternoon, so I expect no difficuiq' in being present for the staft of the Toky
conference on Tuesday morning" My assistant, Ms. Alice Lang. will be arrir.ing there as
planned, and will act as my agent until my arrival. I have asked her to contact Mr. Bayer
as soon as possible to explain the sitrration and then to meet \^ith him on my behalf
according to our original schedule. I have no doubt NIs. Lang utll handle the sltuation
professionaill' and diplomatically.

25. Who will be meeting in Tokyo on Sunday?

(A) Alice Lang and Robert Bayer

(B) Ceiia Kelly and Robert Bayer

(C) Andrew Mathers and Alice Lang
(D) Celia Kelly and Andrew Mathers

26. Who will be the last person informed of

the change of plans?
(A) Aiice Lang

(B) Celia Kelly

(C) Robert Bayer
(D) Andrew Mathers

27. Where willAndrew Matlers most likely

be on Tuesday morning?

(A) San Francisco

(B) Tokyo
(C) Seoul
(D) New York

28. Due to which of the following reasons

is Andrew N4athers changing his plans?

(A)

l-.ie decided to take a last minuie

vacation.
(B) He has tc attend an emergency

meeting.

(C) He didn't r,,ant to'meet Robert

Bayer.

(D) He thinks Alice Lang can do a betier

job

TII

fr

ir

ic

ir
ir

Questions 2? throuqh 33 refer to the fol.l,owing chart and memo.

Organizctionol Chort of the City Librory, cs of August 20,

fr
Ir
Ir
2OOs

Guidelines estoblishecl in the first meeting o the Librory Sub-ccmmittee,

olsc helC on Augusi 2A,2C05.

It

fr
Ir
Ir

rr

fC
I

Choir o Reference Seciion

Brion Kingsicn

Commilree Member I

Morion Twyrnon

lr

Commitiee Membe: 2
Morio Comilleri

[
r

tt
Ir
It

Ir

lr

MEMO

To:

All menrbers of the city Library sub-comrnittee and Library employees

From: Alex Farino, City Courncil Director of Public Services
Re: OrganizationalHierarchy
Date: September 12, 2005

Please take a look at the attached chart. As you know, the

Cis Library sub-committee

was set up to deal with tire day'-to-day running of the city library, and as an effort to
improve the overall efficiency of ths institution. At the inaugural meeting on August
20'n, the official chain of command, so to'speak, was establlshed. Howevei-, it sers
that the primary reason for the existence of the crmmittee has been misunderstood
by the majority of the members. I have been receiving indil,idual dccuments and
letters from most of the people named on the cl-;art. The u,hole purpose of rnaking
this chart was to prevent this from happening. All complaints ancj proLrlems regarding
the reference and multi-meda sections of the library should be reported by the
librarians irr charge to comnrittee rnembers 1 or 2. After discussioir, if they, are
unable to resolve the complaint, then they should take t tc lhe next level, in other
tt'crds, to the chairman of the Heference Section, tsrian Kingstor. Shor:!d he feel it
necessary, he rnay bring matters 10 rny attentcn; otherwse, he is authorized to tal.,e
action as he sees flt. lt is the same scenario lvith the adults' and children's lending
libraries: firsi approach committee menrbers 3 or 4, who vyrll then ap5:;-oach the
relevant chairperson if needed. Under no circumstances shoul<j anyone approach
me directly. I urge you to follow this protocol.

Ir
Ir

tc

lc

fc
fc
ic
6

,c

C
;

t
t
t

ir

Ir
IIED

i;i

,;

WFF+

F'idd;##Y

@
29, What is the name of the person at the
top of the chart?
(A) City Council

(B) Brian

Kingston
(C) Allie Green
(D) AIex Farino

30. What is the purpose of this

memo?

(A) To remind members of the next

(B)

meeting
To remind members of whom to

contact about problems

(C) To explain the library sections
(D) To thank the members of the iibrary
sub-committee

gZ. Whom should Anthony Edwards contact if he has a problem?

(A) Janet Miles

(B) John Atlee or Sarah Hazlett
(C) Allie Green or Brian KinEston
(D) Mchael Bentley

33. Has the new organization of the library

been a success?

(A) Yes, overall, but with some minor

difficulties.
(E) It does not say.
(C) No, the members have ignored the
chain of command.
(D) Yes, it is a great success.

31. Who is in charge of books for iibrary

users under '10 years of age?

(A) Finola Benettone

(B) Anthony Edwards
(C) John Atlee
(D) Janet Miles

CIEI

l!
I

Questions 34 thrquqh 38 refer to the fot[owing schedute and fax.

I
rq

-:Y"'
Ir/ay
3'"

50

*r-r

i0:00

-ton'"
pck-up
by representative from Fei'rari
--]4t'-

I Aisle

seat

r{qt:l-q

06:30 Arrival at airpo 10:30 Meeting with car interiors ciesign team
12:00 Lunch
13:00 lbur of factory
15:00 h4eeting witn Chief EnEineers
16:30 Your presentation (to Board of Directors)
'19:00 Dinner with members of the Board of Directors

I
T
I
F
T
I
I

May 4*
08:00 Breakfast meeting with Paolo Svegli
09;15 Tour of secc,nd factory site
1'1 :30 Meeting with Maria fi4odesta
13:00 Lunch - free time
16:00 Your second presentation (to export division)
19:00 Dinner reception
I

It4ay

5'n

A.M. Free time (9:00-13;00 sightseeing -individual tour arranged)

guide will
13:30 check in forflight. Tour
you to
tvu uurus
vytt q9vurtpotry
accompany yvLt
tu (airport.

!
!

Hotei reservation: 2 nights, single room at the Astoria

a!

+1ir4.

MEMO

To
Fax

Alisla r Btack

#:

From:
Fax

#:

C
C

023-999-9998
WenCy Har^tweli TraveLl

021:-998-9998

Dear Mr. BLack,

I
I

As requested, I am sending you a detaiLecl ;rinerary for your fcrihcc.minq trip to liaty. As vou wiLl
see, botn your outgoing and return fLights have been confirnreo', and I have reserved an aisle seat botlr
v',ays. I have been in Cirect coniact vrith oi.lr Pisa branch, anC tirey have obta;ned the sci-reCule cf meetirqs
and events pLanned for- your stay in ltaLy. We have succeecied in arrangir-q a bnef meetirrg witl^r l',4r. Paolo
SvegLi of the lialian lVotor VehicLe Manufacturers Associaticn, oLthcrtgh he is v'iLl.ino to give no rnore
than 'i hour of his time. I krrow that you l-rave airead;r beer, ir, tcucl-r witl-r him by e,.naiL,.io lthink that
this should Lre iong enough tc discuss ycut" proposaL in perscn. i he is rr'tere-cled en.;ugh to set up thrsf
inrtial. meeting, lthink we n'ray nave a good chance of :eitir,g up the ccnlracl.
-ihe
You'll ha,e cne morning ol sightseerng before you ieave
gurCe wi[i rake vor.t tirectt],to the airport
Don t hesitaiE to get in touch if you have any questions.
Have a gocd tr-ip.
Regards
Wendy Hariwetl.
Er:

TEIZ

I
T
;
:

:
.].:.

!
!
;

T
F
;

v.

What is probably the purpose of Alistair

Back's trip?

37. Whom will Mr. Black probabrly be

traveling with?

rA) To set up a contract with an ltalian

(A) With a business associate

(B) With his spouse
(C) No one
(D) Paolo Svegli

motor rnanufactu.er
iB) To set up a new factory
tC) To have an aisie seat
(D) To fly to Tokyo

3E. How long

35. To whom willAlistair Black be making

oresentations?

iA)

Maria Modesta
iB, The Board of Directors and the
Export Division
lC) Paolo Svegti and the Chief
Engineers
1D) Employees at two factories

will Mr. Black spend

sightseeing?

(A) One ful day

(B) No time during this trip
(C) Several hours
(D) 3 days and 2 nights

3. \Yhich of the following statements is

:rcbably NOT true?

Ar Alistair Black has been

communicating with paolo Svegli.
Aiisiair Black is good friends with
Paolo Svegli.
C, Paclo Svegli has littie spare time to
rneet with Alistair Black.
Dl Alistair Black has paolo Svegli,s
email address.

TIEI

f
t,
p
I,

t
I

C
C
Questions 39 and A0 refer to the fo[towinq agenda and rnerno.

C
C
C
C
C

Asena
Personnel llepartment

tlortnly ilGetins

Ifionlat 14" lulu,4:3ll n.m.

lntGr[iew Boon $
l{ew Business

, Appointment of new depariment

Relocation

head

new offlce sites

i\ew policy on interviewing

New employee health insurance system

e0orts

" lnterviewer training committee

olhcr husiness
(please notify me by July

10'n

Employee reiations workshop

if you have other items to add)

MEMO

To:

All Personnel Department employees

From: Ursula

Date: Ju1y 2'd

Re:

Meeting agenda

This is a quick reminder aboui this month's meeting, u,hich will be helrj a r,veek
earlier than usual. This is because the third }l4onday this r.nont]i is a natjonal lroliday,
and all offices lryill be closed. Be sure to nrai<e a note of this date because absences
will not be excused. ln addition, please 'rote thre change of location. it nriil be held in
interview room 3 this time, not roorr 2 because of conrplaints about the broken air
conditioner. 'fhe management has decided not to fix the air ccrditioning irecause we
will be relocating around the midcile of August. Tlre new location of our office is item

number 3 on the agenda. Please bring any iCeas you have on faclities that you feel
should be proded in our new location. I will be handirrg c,ut forms at tte nreeting for
you to fill in with vour ideas. There will be an explanaiion of our ne\iv employee health
insurance system. Mark Southwold will be e>lplaininq lrorry tlre new systern wiil save
you mor'rey, whjle increasiirg over.all coverage. He lras aske d rne to intorm you that hr:
is wi)1ing to talk one on one wiih anyone irterested, but i:lease n:ai.r an appoiritment
with his secretary firsl.
Because we ha'i,e a lot of important tirir:gs
discuss, I tbresee the meeting
running a little longer tlran usual, so please be sure
anivc olr tire.

\-I"FT

t
t
t

C
C

t
t
t
t
t
t
t
t
t
t

C
C
C
C
C

t
t
t
t
t

t
t

t
t
t
t

39. Why is the rneeting earlier than usual?

(A) The regular meeting day will be a
day off this month.
(B) The regular time is being moved
from Mondays.
(C) There was no meeting last month.
(D) The company felt that it was time
for a change.

lr2. Who should notify Ursula by July 10,'?

(A) People who will be absent from the

meeting
(B) People who want to consult Mark

Southwold
((.) People who want to add items to

the agenda
(D) People who wish to attend the

rneeting
LO,

What would have been the date of the

ireeting if it had not been

changed?

(A) Seven days early

(B) July 21"'
(C) Monday
(D) July 2B'"

at. Vlhy isn't the management going to

repair the air conditioning?

rAl lt is too expensive.

Bi The weather is cooler these days.
Ct The company will move to another

13. Which of the following statements is

l,lOT true?

(A) The department is changing its

interview policy.

(B) The personnel department will have

a new head.
(C) The new insurance system is costlier
than the old one.
(D) The department has at least three
intervrew rooms.

building.

Di They are waiting for permission.

CIf,'

ffi%

rF

Questions 44 throush 48 refer to ttre fotl"owing ernails.

Dear Nancy,

rl

Thank you for qetting back tc me so quick[y. I haven't forgotten what we discussed,
and lwi[[be having a meetinq vvrth Bob Jones laterthis afternoon. Do you want me
to ask him if the budget can be i-aised to $35,000? We had set a l-rudget of $300,000,
but after going ihrough the Lrui[ding pta;rs with you and the architect, Ithink ihat it
is not going to Lre enough. ihave been going through the bocks, and ithink the firm
can manage it. iam pretty sure that, together, you and lcan come up lvith a pretty
persuasive package that we can take to the next leveI if Bob is unwiL[ing to discuss

it today. i krrow that he is the perscn I am supposed io consult first, but frank[y, he
[acks ihe power to make that kind of decision.
Let me know what yori think.

Dear Anita,

Well, I too have been looking at the figures, and I think that rnale u'e shorld ask for
$4oo,ooo. It is embarrassing to go u,ay over budget once a pro-iect has begun, so I
ouid rather ask for more before we begin and not have to cut corners later. I think it
is a waste of time goirrg over eve{thing with Bob, but I understand that this is the
procedure. Talk to hini so that he klows what is going on, but rake an appointment to taik
.been
interested
to Joseph Green, too. He is a lot more influeitial, and I knorv tirat he has
help
to
hirn
har,e
on our side. See if 'ou can
in this project from the start. It will definitely
get Rosemar-v Connors to come along, too-let's make a mini-presentation to them both.
If they both like our ideas, I think we will have no trouble getting rvhat vve want.
r.t

Talk to you later,

Nancy

!
I

T
I

Anita

!
I
I
I

!
It
!
!
!
!

C
C
C
C
C
C
C

?
C

rt

I
I

rcEl

It
I
t
q

(t
(t
;

Wrat are Anita anO Nancy trying to do?

Ar

Stop Bob Jones from attending a

probably luorking on?

meeting

(A) Construction of a building

(B) Decorating a house
(C) Starting their own cornpany
(D) lnvesting in the stock market

rB) Gain extra funding for a project

iC) Make dinner plans

,n\

17. What kind of project are Anita and Nancy

lu4eet influentiai peop,le

lr5, How much does Nancy want the budget

lr8. Anrong the followinE, who probably holds

raised?

the highest position?

,At lialf as much as Anita

'B) By a third

(A) Nancy
(B) Anita
(C) Bob Jones

,c)

By $5o,ooo

,D) An unspecified amount

(D) Joseph Green

L6. Whom does Nancy want to make a

cresentation to?

A,

Bob Jones
Bob Jones and Joseph Green
"oseph Green and Rosemary
Connors
Rosemary Connors, Joseph Green

a:o Bob Jones

Itrtr 7,

+C;r89,
qtf,aCn
;r;;;T;

nci v' e
+

E90E9e

lc \22
iE

vl,sr eiJrl
iC st 8l-cli
i_#

il,.lil]E
Fl__!

v,zL

ELI

tt

EIEI