Jasmina Jelovac

3262 Brook Trails SE Grand Rapids, MI 49508. C: 616.214.0441.

jasminajelovac@outlook.com

Related Skills:

Confident communicator and always strive to conduct everything by the book

I have worked in customer service for over 3 years, in a retail store environment, financial institution and in
hospitality/reservations
I am a self-starter, I enjoy learning as much as I can and meeting new people
I am bilingual; I am fluent in Bosnian, Croatian, and Serbian.

Personal Attributes:

I find myself to be an extremely hard worker with a positive attitude

I am very flexible when it comes to work, I am also very punctual and always a team player
I enjoy being a leader and becoming a professional in everything that I do, creating an example for my coworkers
I feel very confident talking to customers/guests and addressing concerns they may have, professionally.

Education
High School Diploma
2012

Member/assistant in the DECA organization (Young Business Professionals)

Girls varsity tennis player of four years, being one of the captains my 4 th year.
Sought challenges within my education, particularly in accelerated mathematics and psychology courses

College
2012- present

East Kentwood High School

Grand Rapids, MI

Grand Rapids Community College

Grand Rapids, MI

Working towards an associates degree in Business Administration, to transfer to Davenport University to

obtain a degree in Human Resource Management.

Employment
Chase Bank

Teller

October 2014- Present

As a teller at Chase I am responsible for everyday customer transactions, educating the customers
on our products, and ensuring they have a good experience in our bank.
I am responsible for keeping a balanced cash drawer and held accountable to all Bank rules and
regulations.
Regularly exceed sales goals and am responsible to keep up with new products to effectively assist
customers with their needs.

Fifth Third Bank

2014

August 2013- May

Customer Service Representative

As a CSR/Bank Teller I consider myself the face of the bank and am responsible for making the
customer feel welcome and comfortable in our financial center
I assist customers with their financial needs with referrals as well as performing tasks such as
deposits, withdrawals, and account concerns.
I am responsible for keeping a balanced cash drawer and held accountable to all Bank rules and
regulations.
Regularly exceed sales goals and am responsible to keep up with new products to effectively assist
customers with their needs.

Booking.com
Customer Care Executive- Seasonal

Extensively trained in various customer service communication skills.

April 2013- July 2013

I work as a liaison between guest and hotel to resolve complaints and general concerns, as well as
making various changes permitted per the hotel and Booking.coms policy.
Managed relationships with hotels by providing high levels of customer service and account
management support.

Swarovski
Brand Ambassador/ Key-holder

Perfected my customer service skills with non-stop one-on-one customer interaction and being responsible for
every aspect of the sales process, including dealing with repairs, complaints, and making customer
accommodations
Involves very frequent phone calls to customers and contacting customer service and our suppliers for
statuses of product.
Responsibilities as a key holder involve: opening/closing the store as well as making deposits and being able to
single handedly run the store.
Became very comfortable with high pressure sales goals and overall performance expectations, representing
the brand as well as myself as professionally and elegantly as possible.

Charlotte Russe
Sales Associate/ Shoe Department Specialist and Leader

Details available upon request

References

September 2012- Present

Available upon request

November 2011- February 2013