Areas Covered in Training Programs

The specific areas where training is given in BPO sector are:

 Customer Care

 Technical Support

 Payroll Maintenance

 Publishing

 Sales and Telemarketing

 Finance and Accounting

 Human Resources

 Intellectual Property Research and Documentation

 Administrative Support

 Security

 Supply Chain Management (SCM)

 Customer Relationship Management (CRM)

 Legal Services

 Medical Transcription

 Research and Analysis

Training Courses in BPO Sector

• Call Centre Management

• Advanced Interpersonal Communication

• Business Communication

• Accent neutralization

• Customer Relationship Management

• E-mail Etiquette

• Selling over the Phone

• Telephone Etiquette

• Cross-cultural Training

Preferred Training Methods

Some of the preferred training and development methods in BPO Industry are:
• Computer Based Training Methods

• E-learning

• CD-ROM-based

• Lectures
 • Discussions

• Media access

• Web

• Video

• Audio

• Web-based training sessions

• Intranet-based training courseware

TRAINING SCENARIO IN INDIAN INDUSTRY

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