Owen
Summary
Over 10 years of experience as a top performer in the Sales and Customer Service Industry
Highly tuned time management, prioritization, and organizational skills used to achieve
professional goals
Proficient in Microsoft Word, Excel, PowerPoint, Internet navigation, social media, CRMs,
ATSs (JobDiva, Taleo, PeopleSoft, Compas, SmartRecruiter), and Excel for managing a
customer base as well as for creating reports and client proposals.
Accomplishments
First out of 5 recruiters and account managers previous to me to break into a new account
and make a bluebird placement in my first 60 days while at LINK Technologies (2015)
Working together with the Director of New Business Development and made the largest
perm placement in company history that was also a proactive deal- $42,000 permanent fee
(2013)
Acquired one new client via the relationship built with a candidate and rekindled a business
relationship with two other clients while in a recruiting role (2013)
Set the company record for most new qualified business leads on a continuing monthly basismost leads generated in a month was 82 new leads (2013)
While managing a full desk as an Account Specialist / Recruiter, successfully placed 4-6
candidates per month
Ranked 33rd in the state of North Carolina for top sales (2012)
Full life cycle recruiting of active and passively looking professionals from sourcing to onboarding and following up with hires in the Technical industry
Post and manage job requirements to online job boards such as Dice, Monster, Smart
Recruiter, etc.
Interview, negotiate and screen prospective candidates via phone/Skype and in-house to
"Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to
reach their potential."
John Maxwell
Amanda R. Owen
Full life cycle recruiting of technical professionals from sourcing to on-boarding and
following up with hires in the Automotive, Healthcare, and Pharmaceutical industries
Directly engage with consultants, customers, MSP Specialists, and hiring managers
Post and manage job requirements to online job boards such as Dice, Monster, Smart
Recruiter, etc.
Managed candidate base and all on-boarding / new hire documents using Taleo
Interview, negotiate and screen prospective IT candidates via phone/Skype to assess skill
sets
Deliver quality candidates to direct clients through vendor management system (VMS) such
as IQNavigator and Fieldglass
Generate leads and market intelligence to enhance Synergys new client development efforts
in the Greater Denver area
Build relationships to gain industry knowledge and obtain referrals and new business
opportunities
ConsultNet (South Jordan, UT)
January 2013 January 2014
Technical Recruiter
Achieved staffing objectives by candidate recruitment and retention: source, evaluate, and
review potential IT candidates utilizing cold calls, job boards, social networking and internal
database, ATS (JobDiva), etc.
Amanda R. Owen
Interviewed prospective IT candidates via phone/in person/Skype to assess skill set, work
history, and salary requirements
Developed and maintained a strong pipeline of qualified IT talent to submit to current and
future client base
Selected well-matched candidates to fulfill client job orders and maintain on-going contact
with IT professionals currently on assignment to ensure exceptional customer service
Resolved any customer service issues quickly and efficiently to maintain the highest level of
customer satisfaction
Responsible for all new hire on-boarding paperwork- I9s, e-Verify, W4s, etc.
Verified candidate references
Generated leads and market intelligence to enhance ConsultNets new client development
efforts
Maintained relationships with candidates to gain industry knowledge and obtain referrals
and new business opportunities
Working together with the Director of New Business Development and made the largest
perm placement in company history that was also a proactive deal- $42,000 permanent fee
Acquired 1 new client and rekindled 2 client relationships
Source, evaluate, and review potential IT candidates utilizing social networking and internal
database, referrals, and more
Built and maintained rapport with contractors by taking them on contractor lunches, invited
them to company picnics and events, sent personalized cards, etc.
Built relationships to gain industry knowledge and obtain referrals and new business
opportunities
Participated (volunteered) in 3 focus groups in order to help resolve company growing pains
and improve processes and procedures
Created PowerPoint presentations for Executive leadership
Achieved staffing objectives by recruiting and evaluating job candidates; advising managers;
managing relocations and intern program
Met with hiring managers and Human Resource directors to discuss requirements and
business needs
Sourced and placed candidates in the Financial, Mining, Safety and Compliance, Medical,
and light Industrial industries
Interview prospective candidates via phone and in person to assess skill sets.
Payroll responsibilities which included weekly missing timecard reports, correcting payroll
and timecard mistakes, obtaining management approval, timecard submission to Accounting
Department
Responsible for administrative duties including but not limited to: formatting resumes,
"Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to
reach their potential."
John Maxwell
Amanda R. Owen
Referred customers to the appropriate business partner for products and services uncovered
during business interactions and/or conversations
Handled customer and business customer problems with professionalism, directing more
complex issues to platform personnel
Maintained personally a balancing record that is in line with policy and have the ability to
find and correct outages and enlist help as needed for more difficult errors
Provided extensive cash handling on a daily basis, which requires the ability to perform
advanced math functions
Performed daily office responsibilities, which included; answering multi-line phone line,
voicemail, scanning, copying, faxing, pre-screening of customer base for use of promotion of
products, Word, ACE and RAFT programs.
Assisted with data collection for completing reports used for auditing purposes
Ongoing education and training of banking policies and procedures via e-Learning modules
Mountain Times Publications (Boone, NC)
October 2010 February 2011
Marketing Consultant
Cultivated professional selling skills, such as establishing rapport, discovering and assessing
customer needs, handling objections, managing customer relationships, and retention of
delinquent accounts as well as collections
Email, Word, Excel, and vision data utilized daily for managing customer base as well as for
creating customer contracts and proposals
"Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to
reach their potential."
John Maxwell
Amanda R. Owen
Built and executed strategic account penetration plans by mapping the process for doing
business with customers in a protected territory
Cultivated professional selling skills, such as establishing rapport, discovering and assessing
customer needs, relating benefits to product features, handling objections, managing
customer relationships. Also have to understand and use financial data to plan and make
strategic and operational choices and decisions
Required to demonstrate the ability of goal setting, time management, and organizational
skills while achieving a set quota
CRM, Email, Word, and Excel used daily for managing a customer base as well as for
creating reports and customer proposals
Resolved any customer service issues quickly and efficiently to maintain the highest level of
customer satisfaction
Responsible to work together with vendors to create and manage all advertising promotions
Assist with merchandising programs and advertising with media relations and vendor co-op
advertising for commercials and inserts for bulk mailings and newspaper ads; donations;
promotion of activities offered throughout the club; website management
Responsible for some administrative duties including but not limited to: membership
contracts, creating new member files, putting together new membership folders, obtaining
and documenting important documents such as EFT forms, DL, Emergency contact
information and more
Responsible for assisting with management duties including but not limited to- sourcing and
interviewing prospective staff, training, mentoring, etc.
Participated in all PR and Community events to promote the club and its services
"Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to
reach their potential."
John Maxwell
Amanda R. Owen
Develop cliental via referrals from doing home shows and book parties through Premier
Designs, manage all facets of business including booking shows/presentations, monetary
transactions, customer and corporate returns and exchanges, keep records of taxes,
mileage, customer orders, inventory of products and incentives
Education / Certifications
University of Michigan (2010 Present)
Bachelors of Business Administration, Marketing and Management
Baker College (2009)
General Studies
Genesys Regional Medical Center (2000)
EMT Basic Certification
Graduated Saludatorian
Western Michigan University (1999)
General Studies
"Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to
reach their potential."
John Maxwell