Siebel Create Service Request

Created on: 07/07/2010

Description: Create a service request to add a new reservations

DB and ensure that the Status is Open and
Substatus is Unassigned.

Last Modified: 07/07/2010

Last Run 01/01/0001

Created by: WORKHORSEXP\MOM

Priority Highest

Left DblClick

Details

Action

IT
IO

Category Siebel Tests

Description:

Left Click

Description:

Details

TI
O

Action

UA

ED

Open Siebel from desktop.

#
3

EV
AL

Change to the Accounts tab.

Action

Details

Left Click

Description:
Change to "All Accounts" view.

Printed On 12/08/2010 14:38:25

Siebel Create Service Request

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Action

Left Click

Details

Description:
Change to the "All Accounts" view.

Action

Left Click

Details

IT
IO

Description:

Type

Details

Action
Marriot*

TI
O

ED

Start a query.

Description:

#
7

EV
AL

UA

Enter the first few characters to search for (in this case
Marriot*)

Action

Details

Left Click

Description:
Run the query.

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Siebel Create Service Request

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Action

Left Click

Details

Description:
Drill down on the record.

Action

Left Click

Details

IT
IO

Description:

10

Left Click

Details

Action

Description:

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11

EV
AL

UA

Create a new service request.

TI
O

ED

Change to Service Requests

Action

Details

Left Click

Description:
Edit the description so we know what the SR was created
for.

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Siebel Create Service Request

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Action

12

Type

Details
Add new reservations DB.

Description:

Action

13

Left Click

Details

IT
IO

Description:

14

Screen Check

Details

Action

TI
O

15

EV
AL

UA

Description:
Check the status is Open.

ED

Drill down on the SR number.

Action

Details

Screen Check

Description:
....also check the substatus is "Unassigned"

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Siebel Create Service Request

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Action

16

Left Click

Details

Description:

EV
AL

UA

TI
O

ED

IT
IO

Close the Siebel instance.

Printed On 12/08/2010 14:38:25

Siebel Create Service Request

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