Análisis Control de Calidad

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FECHA DE EMISIN: 03/11/14

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ANLISIS - CONTROL DE CALIDAD DE LA REPARACIN
Mes/Ao
Periodo:
May-15
01 al 31
Si "no OK" = anotar 1
Si "OK no controlable" = no anotar
Informe de Control
No.
ORDEN
TECNICO
ASESOR
SEMFecha de Rep. 1
Gerente de Servicio: JESSI

VAZQUEZ JIMN
Control de Calidad: JOSE LUIS

HERNANDEZ OJEDA
TECNICO
2
ASESOR
NO OK
% OK
10 11 12 13
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Documento propiedad de Cresta Iztapalapa S.A. de C.V.

Prohibida su reproduccin total o parcial sin autorizacin de Cresta Iztapalapa S.A. de C.V.
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TOT:
Grado de cumplimiento de la verificacin en % = ((No. de informes control x 16 Items cont.) - Total no OK) / (No. de informes control x 16 Items cont.)) x 100
(N informes control x 16 tems controlados) - (Total no OK.)

(N informes control x 8
de Servicio: JESSICA BERENICE

VAZQUEZ JIMNEZ
ASESOR
3
% OK
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100.00%
100.00%
100.00%
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100.00%
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100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%

EDICIN: 00
Pg. 25 de 80

100.00%
100.00%
100.00%
100.00%
100.00%
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100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
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100.00%
100.00%
100.00%
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100.00%
100.00%
100.00%
100.00%
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100.00%
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100.00%
100.00%
100.00%
100.00%

EDICIN: 00
Pg. 26 de 80

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100.00%
100.00%

EDICIN: 00
Pg. 27 de 80

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100.00%

EDICIN: 00
Pg. 28 de 80

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100.00%

EDICIN: 00
Pg. 29 de 80

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100.00%
0
100%

EDICIN: 00
Pg. 30 de 80
EDICIN: 00
Pg. 31 de 80
PREPARACIN PARA DEVOLVER EL VEHICULO
RESUMEN DEL MES:
Mayo
AO:
Verificar
Verificar
limpieza y
limpieza y
daos (area
daos (ext):
reparada)
Verificar
limpieza y
daos
(interior)
2015
Evaluado: Asesor de Servicio
Verificar la
Reunir refacciones
Verificar
indicacin
usadas (no aplica
ajustes
del prximo
para residuos
personalizados
servicio
peligrosos)
Total No
Ok
% Cumpl.
Mario
#DIV/0!
Carlos
#DIV/0!
Pedro
#DIV/0!
Olivia
#DIV/0!
#DIV/0!
ASESOR
Total de No ok
Mario
0
C arlos
0
Pedro
Recopliar
documentos
Olivia
1000.00%
0.9
800.00%
0.8
0.7
600.00%
0.6
400.00%
0.5
0.4
200.00%
0.3
0.2
0.00%
0.1
0
0
Total No Ok
Total de
O.R.
0
% Cumpl.
Preparar
factura
EDICIN: 00
Pg. 32 de 80
VALORACIN DEL CONTROL DE CALIDAD DE LA REPARACIN
Mes:
Periodo:
TECNICOS
Mayo
01 al 31
Verificar
trabajo
realizado
Ao:
2015
Responsable: Controlista de Calidad
Verificar
hoja de
instruccione
s
Verificar
luces
interiores
Verificar
radio
Verificar
sistema de
ventilacin
A/AC
Verificar
intervalos
prximo
servicio
Verificar
limpia
parabrisas
Verificar
embrague
Verificar
puertas y
levanta
cristales
Verificar
frenos
Verificar
luces
exteriores
Verificar
niveles de
fluidos y
bateria
Verificar
Verificar
tubo de
Total de
bajos del escape y
O.R.
vehculo catalizado
r
PEDRERO
DAVID
LUIS ARMANDO
ARMANDO
ERICK
VICTOR
EDMUNDO
Total de no Ok
10
% Cump
9
8
1000%
900%
800%
700%
4
3
600%
500%
400%
300%
200%
100%
0%
PEDRERO
DAVID
LUIS ARMANDO
ERICK
VICTOR
EDMUNDO
ARMANDO
Total No
Ok
% Cump
0
0
0
0
0
0
0
0
###
###
###
###
###
###
###
###
EDICIN: 00
Pg. 33 de 80
VALORACIN DEL CONTROL DE CALIDAD DE LA REPARACIN (SEMANAL)
Mes:
Semana:
TECNICOS
Mayo
1
Ao:
Periodo:
Verificar
trabajo
realizado
Verificar
hoja de
instruccion
es
Verificar
luces
interiores
Verificar
radio
2015
01 al 09
1 MAYOR = 1 DIRECTO
Responsa
3 MENORES = 1 DRECTO
Verificar
Verificar
Verificar
verificar
Verificar
Verificar
Verificar
niveles Verificar tubo de
sistema de intervalos
Verificar puertas Verificar
RECLAMA
limpia
luces
de
bajos del escape y
ventilacin proximo
embrague y levanta frenos
CIONES
parabrisas
exteriores fluidos y vehculo catalizad
A/AC
servicio
cristales
bateria
or
PEDRERO
DAVID
LUIS ARMANDO
ARMANDO
ERICK
VICTOR
EDMUNDO
Total de no Ok
ORDEN
1
2
3
4
5
6
7
8
9
10
ASESOR
TECNICO
% Cump
1000%
900%
800%
700%
600%
500%
400%
300%
200%
100%
0%
200%
EDICIN: 00
Pg. 34 de 80
100%

0%
JOSE LUIS HERNANDEZ OJEDA
Mes:
Semana:
TECNICOS
JESSICA BERENICE VAZQUEZ JIMENEZ
Mayo
2
Ao:
Periodo:
Verificar
trabajo
realizado
Verificar
hoja de
instruccion
es
Verificar
luces
interiores
Verificar
radio
2015
11 al 16
1 MAYOR = 1 DIRECTO
Responsa
Verificar
Verificar
Verificar
verificar
Verificar
Verificar
Verificar
RECLAMA
limpia
luces
de
bajos del escape y
ventilacin proximo
CIONES
parabrisas
A/AC
servicio
cristales
bateria
or
PEDRERO
DAVID
LUIS ARMANDO
ARMANDO
ERICK
VICTOR
EDMUNDO
Total de no Ok
ORDEN
1
2
3
4
5
ASESOR
TECNICO
% Cump
1000%
900%
800%
% Cump
1000%
EDICIN: 00
Pg. 35 de 80

900%
800%
6
7
8
9
10
700%
600%
500%
400%
300%
200%
100%
0%
Mes:
Semana:
TECNICOS
PEDRERO
DAVID
LUIS ARMANDO
ARMANDO
ERICK
Mayo
3
Verificar
trabajo
realizado
Verificar
hoja de
instruccion
es
Ao:
Periodo:
Verificar
luces
interiores
Verificar
radio
2015
18 al 23
1 MAYOR = 1 DIRECTO
Responsa
Verificar
Verificar
Verificar
verificar
Verificar
Verificar
Verificar
RECLAMA
limpia
luces
de
bajos del escape y
ventilacin proximo
CIONES
parabrisas
A/AC
servicio
cristales
bateria
or
EDICIN: 00
Pg. 36 de 80

VICTOR
EDMUNDO
Total de no Ok
ORDEN
ASESOR
TECNICO
1
2
3
4
5
6
7
8
9
% Cump
1000%
900%
800%
700%
600%
500%
400%
10
300%
200%
100%
0%
Mes:
Semana:
Mayo
4
Ao:
Periodo:
2015
25 al 30
1 MAYOR = 1 DIRECTO
Responsa
EDICIN: 00
Pg. 37 de 80
TECNICOS
Verificar
trabajo
realizado
Verificar
hoja de
instruccion
es
Verificar
luces
interiores
Verificar
radio
Verificar
Verificar
Verificar
verificar
Verificar
Verificar
Verificar
RECLAMA
limpia
luces
de
bajos del escape y
ventilacin proximo
CIONES
parabrisas
A/AC
servicio
cristales
bateria
or
PEDRERO
DAVID
LUIS ARMANDO
ARMANDO
ERICK
VICTOR
EDMUNDO
Total de no Ok
ORDEN
ASESOR
TECNICO
1
2
3
4
5
6
7
8
9
% Cump
1000%
900%
800%
700%
600%
500%
400%
10
300%
200%
100%
0%
EDICIN: 00
Pg. 38 de 80
EDICIN: 00
Pg. 39 de 80
Responsable: Controlista de
Calidad
Total de
Total No Ok % Cump
O.R.
% Cump
1000%
900%
800%
700%
600%
500%
400%
300%
200%
100%
0%
0
0
0
0
0
0
0
0
###
###
###
###
###
###
###
###
200%
100%
0%
EDICIN: 00
Pg. 40 de 80
Calidad
Total de
Total No Ok % Cump
O.R.
% Cump
1000%
900%
800%
0
0
0
0
0
0
0
0
###
###
###
###
###
###
###
###
% Cump
1000%
900%
EDICIN: 00
Pg. 41 de 80
800%
700%
600%
500%
400%
300%
200%
100%
0%
Calidad
Total de
Total No Ok % Cump
O.R.
0
0
0
0
0
###
###
###
###
###
EDICIN: 00
Pg. 42 de 80
0
0
0
###
###
###
% Cump
1000%
900%
800%
700%
600%
500%
400%
300%
200%
100%
0%
Calidad
EDICIN: 00
Pg. 43 de 80
Total de
Total No Ok % Cump
O.R.
% Cump
1000%
900%
800%
700%
600%
500%
400%
300%
200%
100%
0%
0
0
0
0
0
0
0
0
###
###
###
###
###
###
###
###
EDICIN: 00
Pg. 44 de 80
EDICIN: 00
Pg. 45 de 80
ANLISIS - TARJETA VIAJERA
Mes/Ao
Periodo:
May-15
01 al 31
Si "no OK" = anotar 1

Informe de Control
No.
A/CC
ORDEN
TECNICO
ASESOR
SEMFecha de Rep. 1
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Gerente de Servicio: JESSICA

BERENICE VAZQUEZ JIMNEZ
Control de Calidad: JOSE LUIS

HERNANDEZ OJEDA
A
2
A/CC QC/JT
3
JT
T/A
QC QC/JT
8

T
VMT
10
11
12
13
14
15
16
17

##
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54

EDICIN: 00
Pg. 46 de 80

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56
57
58
59
60
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63
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66
67
68
69
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71
72
73
74
75
76
77
78
79
80
81
82
83
84

EDICIN: 00
Pg. 47 de 80

85
86
87
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89
90
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93
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96
97
98
99
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106
107
108
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110
111
112
113
114

EDICIN: 00
Pg. 48 de 80

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141
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144

EDICIN: 00
Pg. 49 de 80

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EDICIN: 00
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EDICIN: 00
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EDICIN: 00
Pg. 53 de 80

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EDICIN: 00
Pg. 54 de 80

295
296
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324

EDICIN: 00
Pg. 55 de 80

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354

EDICIN: 00
Pg. 56 de 80

355
356
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366
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378
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384

EDICIN: 00
Pg. 57 de 80

385
386
387
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393
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396
397
398
399
400
401
402
403
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405
406
407
408
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410
411
412
413
414

EDICIN: 00
Pg. 58 de 80
EDICIN: 00
Pg. 59 de 80
415
416
417
418
419
420
TOT:
1
2
3
4
5
Concertacin de la cita/recepcin
informacin para el diagnostico
Preparacin de la cita/Preparacin de la Orden
Prueba de Manejo
Realiacin de la Reparacin
A Asesor de Servicio
CC Controlista de Citas
Nomenclatura
6 Asistencia en la Reparacin
11
7 Presupuesto
12
8 Lavado
13
9 Programa de Control
14
10 Alineacin
15
QC Control de Calidad
JT Jefe de Taller
Balanceo
Refacciones
Preparacin de la entrega del vehculo
Entrega del vehculo
Encuesta TV
T Tcnico
VMT Vendedor Mostrador Taller
Grado de cumplimiento de la verificacin en % = ((No. de informes control x 16 Items cont.) - Total no OK) / (No. de informes control x 16 Items cont.)) x 100

(N informes control x 8 tems
o OK" = anotar 1
Gerente de Servicio: JESSICA

BERENICE VAZQUEZ JIMNEZ
A
18
19
VMT CC/A
20
21
NO OK
% OK
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
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0.00
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0.00
100.00%
0.00
100.00%
0.00
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0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%

EDICIN: 00
Pg. 60 de 80

0.00
100.00%
0.00
100.00%
0.00
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100.00%
0.00
100.00%
0.00
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0.00
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0.00
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0.00
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0.00
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0.00
100.00%
0.00
100.00%

EDICIN: 00
Pg. 61 de 80

0.00
100.00%
0.00
100.00%
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100.00%
0.00
100.00%
0.00
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0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
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0.00
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0.00
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0.00
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0.00
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0.00
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0.00
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0.00
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0.00
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0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%

EDICIN: 00
Pg. 62 de 80

0.00
100.00%
0.00
100.00%
0.00
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100.00%
0.00
100.00%
0.00
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0.00
100.00%
0.00
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0.00
100.00%
0.00
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0.00
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0.00
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0.00
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0.00
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0.00
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0.00
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0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%
0.00
100.00%

EDICIN: 00
Pg. 63 de 80

0.00
100.00%
0.00
100.00%
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0.00
100.00%
0.00
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0.00
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0.00
100.00%
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0.00
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EDICIN: 00
Pg. 64 de 80

0.00
100.00%
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Nomenclatura
16
17
18
19
20
21
Orden de Servicio
Contrato de Ahesin
Aviso de Privacidad
Servicio de Inspeccin
Requisicin de Refacciones
Formato de Campaa

EDICIN: 00
Pg. 74 de 80
EDICIN: 00
Pg. 75 de 80
VALORACIN DE TARJETA VIAJERA
Mes:
Periodo:
TECNICOS
Mayo
01 al 31
Ao:
2015
Evaluador: Controlista de Calidad
10
11
12
13
14
15
16
17
18
A/CC
A/CC
QC/JT
JT
T/A
QC
QC/JT
VMT
Balanceo
Refaccion
es
Preparaci
n de la
entrega
del
vehculo
Entrega
del
vehculo
Encuesta
TV
Orden de
Servicio
Contrato
de
Ahesin
Aviso de
Privacidad
Preparacin
Concertacin
informacin
de la
de la
Prueba de
para el
cita/Prepara
cita/recepci
Manejo
diagnostico cin de la
n
Orden
Realiacin de
la Reparacin
Asistencia
en la
Presupuesto
Reparacin
Lavado
Programa
Alineacin
de Control
Tcnicos
Pedrero
David
Luis Armando
Armando
Erick
Asesores
Edmundo
Mario
Carlos
Pedro
Olivia
Varios
Jefe de Taller
Control de Calidad
Refacciones
Controlista de Citas
Total de no Ok
% Cump
1000%
900%
800%
700%
600%
500%
400%
700%
600%
500%
400%
300%
200%
100%
0%
TOTAL DE NO OK
10
9
8
7
6
5
4
3
2
EDICIN: 00
Pg. 76 de 80
10
9
8
EDICIN: 00
Pg. 77 de 80
7
6
5
4
3
2
1
0
Pedrero
David
Luis Armando
Armando
Erick
Edmundo
Mario
Carlos
Pedro
Olivia
Jefe de Taller
Control de Calidad
Refacciones
19
20
21
VMT
CC/A
Requisici
Servicio
Formato
n de
de
de
Refaccion
Inspeccin
Campaa
es
Cump
Total de
O.R.
Total No
Ok
% Cump
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
###
###
###
###
###
###
###
###
###
###
###
###
###
###
###
EDICIN: 00
Pg. 78 de 80
DE NO OK
EDICIN: 00
Pg. 79 de 80
rick
Control de Calidad
Edmundo
Mario
Refacciones
EDICIN: 00
Pg. 80 de 80

Análisis Control de Calidad

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FECHA DE EMISIN: 03/11/14

ANLISIS - CONTROL DE CALIDAD DE LA REPARACIN

Si "no OK" = anotar 1

Si "OK no controlable" = no anotar

Gerente de Servicio: JESSI

Control de Calidad: JOSE LUIS

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