ExxonMobil

In the oil and gas industry, the

name ExxonMobil is not
uncommon. ExxonMobil was first
formed on November 30, 1999,
by the merger of Exxon and Mobil.
It is the worlds third largest
company by revenue and was
ranked No. 5 globally in Forbes
Global 2000 list in 2013

ExxonMobil Indonesia
ExxonMobil opened its first office
in Indonesia in 1898 and found its
first site in Central Sumatra in
1921. For the last 115 years,
ExxonMobil has made a big
impact in the oil and gas industry
in Indonesia.

With all those years in the industry,

business crisis has not spared
ExxonMobil. The company has gone
through tough times and learnt
from its experience on how to
handle future crisises. The standard
operating procedure for crisis is
used globally for all ExxonMobil
affiliates worldwide.
On last Wednesday, we met with
Mr. Jeffrey Haribowo and Ms Katri
Krisnati from ExxonMobil Indonesia
to explain more on their procedure.

6 May, 2014

ExxonMobil is the worlds largest publicly traded international oil and gas company. We hold an
industry-leading inventory of global oil and gas resources. We are the worlds largest refiner and
marketer of petroleum products, and its chemical company ranks among the worlds largest. We
apply science and innovation to find better, safer and cleaner ways to deliver the energy the world
needs. ExxonMobil Homepage

That particular procedure in handling crisis is what sets

ExxonMobil apart from any other companies in Indonesia.
ExxonMobil Indonesia understands that they have to
communicate at different levels and at the same time, follow
the standards that have been set by the company. It is
maximizing its efforts to identify issues or crisis before it
happens. In communicating during crisis, ExxonMobil has
identified three main stakeholders, which are community,
governement, and media.
The company has setup an Emergency Response Team,
which is supported by the Public Affairs Emergency Respond
Organization, for whenever there is an emergency situation to
handle. The team comprises of members from top
management of each department in the company. The team
only assembles to discuss on how to handle the present
crisis. The team is set up to efficiently communicate the
situation with all the stakeholders correctly.
In ExxonMobil, emergencies can be categorized into three
tiers. Depending on the severity of the situation, different
teams will be activated accordingly. The severity can be
measured by the location, the cause of the incident, the
amount of the spilled oil, the external exposure of the incident,
etc. The first tier will be handled by ExxonMobil alone, while
the second tier and above, the company might need outside
help, such as PR agencies.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam faucibus tellus in dolor tempus, pellentesque placerat
During Curabitur
crisis, ExxonMobil
using
a model called
tempus.
et iaculis isurna,
fermentum
lobortis nisl. Sed vitae vehicula est, quis tempor ligula. Praesent in impe
Incident
Command
System,
ICS,
which
involve the
libero. Nulla interdum metus sit amet semper
tempor. Sed in diam malesuada, lobortis risus vitae, convallis risus.
local governent
and the
necessary
to sed ullamcorper. Aliquam gravida vel dui in aliquam. Ut eget m
rhoncus
varius blandit.
Nam
tinciduntauthorities
sit amet lorem
help
to
communicate
the
necessary
message
nibh. Maecenas eu lacinia quam, vehicula eleifendtoturpis. Phasellus ipsum dui, iaculis eu commodo vitae, aliquet ege
haveconvallis
more credibility.
Nulla
semper cursus. Morbi scelerisque dictum sem id scelerisque.

To summarize,
first and
ExxonMobil
Lorem
Ipsum Dolorum
Sit Aforemost,
met
would always maintain positive relationship with
the media during non-crisis times, and to build
Suspendisse
posuere
nibhcrisis,
convallis,
auctor risus
more network.
During
ExxonMobil
aim id,
to porttitor diam. Sed ullamcorper pulvinar leo, sed volutpat urna eg
ut.give
Fusce
congue
non
metus
sed
rhoncus.
Nunc
et
a timely and accurate response, to get their elementum mauris, varius egestas risus. Sed a imperdiet diam. In
utfirst
elit suscipit,
arcu
ut, speculation.
ornare massa.
word outporttitor
before any
media
The Cras aliquet molestie mauris, sed tincidunt ipsum ullamcorper
Suspendisse
eu
felis
scelerisque,
tincidunt
magna
company ensures this by giving training to alla, venenatis nisi. Vestibulum ante ipsum primis in faucibus orci luct
ultrices
posuere
Curae;
Sedknow
vel neque
tincidunt erat molestie, eleifend risus.
employees
so cubilia
that they
would
whatscelerisque,
to do
during crisis. The subsequent actions to be taken
Proin
isl bibendum
wouldnon
be n
considered
by the Emergency Response
Team.
Proin non nisl bibendum, aliquet dolor id, dictum purus. Nam vitae eleifend metus. Vivamus id commodo orci, in facilisis
Aliquam
volutpat.
Etiam procedure
lacinia tincidunt
urna, in adipiscing diam consequat vel. Nullam dui nibh, tempus vel n
Besideserat
having
a good
for crisis,
ultrices
placerat
massa
eros, sodales
ExxonMobil
is sem.
givingFusce
annual
training
for the sit amet rhoncus ac, gravida a dolor. Sed non arcu ut nulla adip
tristique.
Mauris
euismod
odio vitae
sem viverra
necessary
people
who would
be involved
if and vehicula. Sed quis sagittis ligula. Proin egestas metus neque,
vestibulum
ante
Nunccorrelate
quis purus
enim.
when there
is cursus
a crisis.ut.Which
with
its Vestibulum vestibulum orci eu enim fermentum, vel elementum
sagittis.
Vivamus
volutpat neque
amet dolorThis
interdum
imperdiet ac nec diam.
policy of
crisis identification
andsitprevention.
is
a good practice to have for companies.
Pellentesque faucibus metus vel nulla vulputate pretium. Vivamus nec risus gravida, lacinia ante sit amet, luctus est. D
varius tristique tincidunt. Proin vel feugiat ligula, elementum ultrices leo. Ut tempor quam iaculis, auctor erat ac, vestib
leo. Donec et bibendum quam. Cras lacus tortor, mollis sed ante eu, malesuada aliquet dui. Praesent vel lectus vel
convallis posuere. Suspendisse potenti. Pellentesque eu leo et justo laoreet sollicitudin at non quam. Nam eget elit so
nulla tincidunt volutpat.
ExxonMobile lubricant flowed to local
river at Aceh

Klemens Ismoyo Djajapurusa

Crisis Management
ExxonMobil Company Visit