Analisis Univariat Karakteristik Responden: Jenis - Kelamin

1.
ANALISIS UNIVARIAT
KARAKTERISTIK RESPONDEN
jenis_kelamin
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Laki-Laki
47
47.0
47.0
47.0
Perempuan
53
53.0
53.0
100.0
100
100.0
100.0
Total
umur pasien
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
11-30
18
18.0
18.0
18.0
31-50
32
32.0
32.0
50.0
51-70
42
42.0
42.0
92.0
71-90
8.0
8.0
100.0
100
100.0
100.0
Total
Pendidikan
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
tidak sekolah
11
11.0
11.0
11.0
SD
25
25.0
25.0
36.0
SMP
12
12.0
12.0
48.0
SMA
27
27.0
27.0
75.0
D3
5.0
5.0
80.0
S1
17
17.0
17.0
97.0
S2
3.0
3.0
100.0
100
100.0
100.0
Total
Jkn
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
PBI
55
55.0
55.0
55.0
Non PBI
45
45.0
45.0
100.0
100
100.0
100.0
Total
Pekerjaan
Frequency
Valid
Percent
Valid Percent
Tidak bekerja
18
18.0
18.0
18.0
ibu rumah tangga
15
15.0
15.0
33.0
Wiraswasta
25
25.0
25.0
58.0
PNS/ABRI/Pensiunan
17
17.0
17.0
75.0
Pegawai Swasta
12
12.0
12.0
87.0
Dosen
2.0
2.0
89.0
petani
11
11.0
11.0
100.0
100
100.0
100.0
Total
BUKTI LANGSUNG
bukti langsung 1
Cumulative
Frequency
Valid
Cumulative Percent
Tidak Baik
Percent
Valid Percent
Percent
7.0
7.0
7.0
Kurang Baik
42
42.0
42.0
49.0
Baik
49
49.0
49.0
98.0
2.0
2.0
100.0
100
100.0
100.0
Sangat Baik
Total
bukti langsung 2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Tidak Baik
16
16.0
16.0
16.0
Kurang Baik
61
61.0
61.0
77.0
Baik
23
23.0
23.0
100.0
Total
100
100.0
100.0
bukti langsung 3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Tidak Baik
10
10.0
10.0
10.0
Kurang Baik
76
76.0
76.0
86.0
Baik
13
13.0
13.0
99.0
1.0
1.0
100.0
100
100.0
100.0
Sangat Baik
Total
bukti langsung 4
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Tidak Baik
13
13.0
13.0
13.0
Kurang Baik
62
62.0
62.0
75.0
Baik
24
24.0
24.0
99.0
1.0
1.0
100.0
100
100.0
100.0
Sangat Baik
Total
bukti langsung 5
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang Baik
36
36.0
36.0
36.0
Baik
58
58.0
58.0
94.0
6.0
6.0
100.0
100
100.0
100.0
Sangat Baik
Total
bukti langsung 6
Cumulative
Frequency
Valid
Tidak Baik
Percent
Valid Percent
Percent
3.0
3.0
3.0
Kurang Baik
13
13.0
13.0
16.0
Baik
74
74.0
74.0
90.0
Sangat Baik
10
10.0
10.0
100.0
100
100.0
100.0
Total
KEHANDALAN
kehandalan 1
Cumulative
Frequency
Valid
Tidak Baik
Percent
Valid Percent
Percent
5.0
5.0
5.0
Kurang Baik
35
35.0
35.0
40.0
Baik
55
55.0
55.0
95.0
5.0
5.0
100.0
100
100.0
100.0
Sangat Baik
Total
kehandalan 2
Cumulative
Frequency
Valid
Tidak Baik
Percent
Valid Percent
Percent
2.0
2.0
2.0
Kurang Baik
38
38.0
38.0
40.0
Baik
56
56.0
56.0
96.0
4.0
4.0
100.0
100
100.0
100.0
Sangat Baik
Total
kehandalan 3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang Baik
16
16.0
16.0
16.0
Baik
68
68.0
68.0
84.0
Sangat Baik
16
16.0
16.0
100.0
100
100.0
100.0
Total
kehandalan 4
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang Baik
24
24.0
24.0
24.0
Baik
63
63.0
63.0
87.0
Sangat Baik
13
13.0
13.0
100.0
100
100.0
100.0
Total
kehandalan 5
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang Baik
48
48.0
48.0
48.0
Baik
45
45.0
45.0
93.0
7.0
7.0
100.0
100
100.0
100.0
Sangat Baik
Total
DAYA TANGGAP
daya tanggap 1
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang Baik
45
45.0
45.0
45.0
Baik
52
52.0
52.0
97.0
3.0
3.0
100.0
100
100.0
100.0
Sangat Baik
Total
daya tanggap 2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang Baik
45
45.0
45.0
45.0
Baik
51
51.0
51.0
96.0
4.0
4.0
100.0
100
100.0
100.0
Sangat Baik
Total
daya tanggap 3
Cumulative
Frequency
Valid
Tidak Baik
Percent
Valid Percent
Percent
2.0
2.0
2.0
Kurang Baik
48
48.0
48.0
50.0
Baik
36
36.0
36.0
86.0
Sangat Baik
14
14.0
14.0
100.0
100
100.0
100.0
Total
daya tanggap 4
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang Baik
21
21.0
21.0
21.0
Baik
56
56.0
56.0
77.0
Sangat Baik
23
23.0
23.0
100.0
100
100.0
100.0
Total
daya tanggap 5
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang Baik
53
53.0
53.0
53.0
Baik
41
41.0
41.0
94.0
6.0
6.0
100.0
100
100.0
100.0
Sangat Baik
Total
JAMINAN
jaminan 1
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang Baik
13
13.0
13.0
13.0
Baik
40
40.0
40.0
53.0
Sangat Baik
47
47.0
47.0
100.0
100
100.0
100.0
Total
jaminan 2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang Baik
18
18.0
18.0
18.0
Baik
48
48.0
48.0
66.0
Sangat Baik
34
34.0
34.0
100.0
100
100.0
100.0
Total
jaminan 3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang Baik
25
25.0
25.0
25.0
Baik
51
51.0
51.0
76.0
Sangat Baik
24
24.0
24.0
100.0
100
100.0
100.0
Total
jaminan 4
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang Baik
47
47.0
47.0
47.0
Baik
43
43.0
43.0
90.0
Sangat Baik
10
10.0
10.0
100.0
100
100.0
100.0
Total
Jaminan 5
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang baik
47
47.0
47.0
47.0
baik
53
53.0
53.0
100.0
Total
100
100.0
100.0
EMPATI
empati 1
Cumulative
Frequency
Valid
Tidak Baik
Percent
Valid Percent
Percent
2.0
2.0
2.0
Kurang Baik
33
33.0
33.0
35.0
Baik
60
60.0
60.0
95.0
5.0
5.0
100.0
100
100.0
100.0
Sangat Baik
Total
empati 2
Cumulative
Frequency
Valid
Tidak Baik
Percent
Valid Percent
Percent
7.0
7.0
7.0
Kurang Baik
33
33.0
33.0
40.0
Baik
53
53.0
53.0
93.0
7.0
7.0
100.0
100
100.0
100.0
Sangat Baik
Total
empati 3
Cumulative
Frequency
Valid
Tidak Baik
Percent
Valid Percent
Percent
4.0
4.0
4.0
Kurang Baik
49
49.0
49.0
53.0
Baik
46
46.0
46.0
99.0
1.0
1.0
100.0
100
100.0
100.0
Sangat Baik
Total
empati 4
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang Baik
33
33.0
33.0
33.0
Baik
64
64.0
64.0
97.0
3.0
3.0
100.0
100
100.0
100.0
Sangat Baik
Total
empati 5
Cumulative
Frequency
Valid
Tidak Baik
Percent
Valid Percent
Percent
3.0
3.0
3.0
Kurang Baik
31
31.0
31.0
34.0
Baik
59
59.0
59.0
93.0
7.0
7.0
100.0
100
100.0
100.0
Sangat Baik
Total
KEPUASAN PASIEN
kepuasan pasien 1
Cumulative
Frequency
Valid
Tidak Puas
Percent
Valid Percent
Percent
2.0
2.0
2.0
Kurang puas
75
75.0
75.0
77.0
Puas
22
22.0
22.0
99.0
1.0
1.0
100.0
100
100.0
100.0
Sangat Puas
Total
kepuasan pasien 2
Cumulative
Frequency
Valid
Tidak Puas
Percent
Valid Percent
Percent
3.0
3.0
3.0
Kurang puas
77
77.0
77.0
80.0
Puas
20
20.0
20.0
100.0
Total
100
100.0
100.0
kepuasan pasien 3
Cumulative
Frequency
Valid
Tidak Puas
Percent
Valid Percent
Percent
5.0
5.0
5.0
Kurang puas
52
52.0
52.0
57.0
Puas
42
42.0
42.0
99.0
1.0
1.0
100.0
100
100.0
100.0
Sangat Puas
Total
kepuasan pasien 4
Cumulative
Frequency
Valid
Tidak Puas
Percent
Valid Percent
Percent
3.0
3.0
3.0
Kurang puas
26
26.0
26.0
29.0
Puas
67
67.0
67.0
96.0
4.0
4.0
100.0
100
100.0
100.0
Sangat Puas
Total
kepuasan pasien 5
Cumulative
Frequency
Valid
Tidak Puas
Percent
Valid Percent
Percent
1.0
1.0
1.0
Kurang puas
22
22.0
22.0
23.0
Puas
64
64.0
64.0
87.0
Sangat Puas
13
13.0
13.0
100.0
100
100.0
100.0
Total
kepuasan pasien 6
Cumulative
Frequency
Valid
Tidak Puas
Percent
Valid Percent
Percent
1.0
1.0
1.0
Kurang puas
32
32.0
32.0
33.0
Puas
61
61.0
61.0
94.0
6.0
6.0
100.0
100
100.0
100.0
Sangat Puas
Total
kepuasan pasien 7
Cumulative
Frequency
Valid
Tidak Puas
Percent
Valid Percent
Percent
7.0
7.0
7.0
Kurang puas
47
47.0
47.0
54.0
Puas
41
41.0
41.0
95.0
5.0
5.0
100.0
100
100.0
100.0
Sangat Puas
Total
kepuasan pasien 8
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Kurang puas
47
47.0
47.0
47.0
Puas
53
53.0
53.0
100.0
Total
100
100.0
100.0
kepuasan pasien 9
Cumulative
Frequency
Valid
Tidak Puas
Percent
Valid Percent
Percent
6.0
6.0
6.0
Kurang puas
51
51.0
51.0
57.0
Puas
40
40.0
40.0
97.0
3.0
3.0
100.0
100
100.0
100.0
Sangat Puas
Total
kepuasan pasien 10
Cumulative
Frequency
Valid
Sangat Tidak Puas
Percent
Valid Percent
Percent
1.0
1.0
1.0
Tidak Puas
22
22.0
22.0
23.0
Kurang puas
49
49.0
49.0
72.0
Puas
23
23.0
23.0
95.0
5.0
5.0
100.0
100
100.0
100.0
Sangat Puas
Total
2. UJI NORMALITAS DATA
One-Sample Kolmogorov-Smirnov Test
N
Normal
Parameters
a,,b
bukti
kehandala
daya
kepuasan
langsung
tanggap
jaminan
empati
pasien
100
100
100
100
100
100
Mean
20.32
18.70
18.34
19.65
18.12
34.57
Std. Deviation
2.093
1.987
2.051
2.434
2.046
3.099
Most Extreme
Absolute
.119
.128
.134
.100
.102
.118
Differences
Positive
.113
.128
.134
.071
.098
.074
Negative
-.119
-.123
-.116
-.100
-.102
-.118
1.192
1.277
1.338
1.004
1.021
1.178
.116
.077
.056
.266
.248
.125
Kolmogorov-Smirnov Z
Asymp. Sig. (2-tailed)
a. Test distribution is Normal.
b. Calculated from data.
3. DESKRIPTIF VARIABEL
Descriptive Statistics
N
Minimum
Maximum
Mean
Std. Deviation
bukti langsung
100
15
25
20.32
2.093
kehandalan
100
15
24
18.70
1.987
daya tanggap
100
15
23
18.34
2.051
jaminan
100
15
24
19.65
2.434
empati
100
13
24
18.12
2.046
kepuasan pasien
100
27
41
34.57
3.099
Valid N (listwise)
100
4. ANALISI BIVARIAT
Correlations
bukti
daya
langsung kehandalan
bukti langs
Pearson
kepuasan
tanggap
jaminan
empati
pasien total
.162
.097
.151
.288**
.548**
.108
.338
.134
.004
.000
Correlation
Sig. (2-tailed)
kehandalan
100
100
100
100
100
100
Pearson
.162
.454**
.556**
.324**
.402**
.000
.000
.001
.000
Correlation
Sig. (2-tailed)
.108
100
100
100
100
100
100
.097
.454**
.323**
.445**
.443**
Sig. (2-tailed)
.338
.000
.001
.000
.000
100
100
100
100
100
100
Pearson
.151
.556**
.323**
.446**
.632**
Sig. (2-tailed)
.134
.000
.001
.000
.000
100
100
100
100
100
100
.288**
.324**
.445**
.446**
.655**
Sig. (2-tailed)
.004
.001
.000
.000
100
100
100
100
100
100
.548**
.402**
.443**
.632**
.655**
Sig. (2-tailed)
.000
.000
.000
.000
.000
100
100
100
100
100
daya tanggap total Pearson

Correlation
jaminan total
Correlation
e_total
Pearson
Correlation
kepuasan pasien
Pearson
total
Correlation
**. Correlation is significant at the 0.01 level (2-tailed).
.000
100
5. ANALISIS MULTIVARIAT
REGRESI
Variables Entered/Removed
Variables
Variables
Entered
Removed
Model
1
Empati, Bukti
Method
. Enter
langsung,
Kehandalan,
Daya tanggap,
Jaminana
a. All requested variables entered.
Model Summary
Model
R Square
.852a
Adjusted R
Std. Error of the
Square
Estimate
.725
.711
1.667
a. Predictors: (Constant), empati, bukti langsung, kehandalan, daya

tanggap, jaminan
ANOVAb
Model
1
Sum of Squares
df
Mean Square
Regression
689.424
137.885
Residual
261.086
94
2.778
Total
950.510
99
F
49.643
a. Predictors: (Constant), empati, bukti langsung, kehandalan, daya tanggap, jaminan

b. Dependent Variable: kepuasan pasien
Sig.
.000a
Coefficientsa
Standardized
Unstandardized Coefficients
Model
1
Std. Error
(Constant)
1.357
2.325
bukti langs
.581
.084
kehandalan
-.109
daya tanggap total
Coefficients
Beta
Sig.
.584
.561
.392
6.910
.000
.109
-.070
-1.003
.318
.250
.098
.165
2.541
.013
jaminan total
.539
.088
.423
6.119
.000
e_total
.458
.101
.302
4.525
.000
a. Dependent Variable: kepuasan pasien total

Analisis Univariat Karakteristik Responden: Jenis - Kelamin

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Analisis Univariat Karakteristik Responden: Jenis - Kelamin

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1.

ibu rumah tangga

Sangat Tidak Puas

2. UJI NORMALITAS DATA

One-Sample Kolmogorov-Smirnov Test

daya tanggap total Pearson

**. Correlation is significant at the 0.01 level (2-tailed).

Std. Error of the

a. Predictors: (Constant), empati, bukti langsung, kehandalan, daya

a. Predictors: (Constant), empati, bukti langsung, kehandalan, daya tanggap, jaminan

daya tanggap total

a. Dependent Variable: kepuasan pasien total

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