Dampak Implementasi ERP

DAFTAR PUSTAKA
Al-Hakim, L. (2007). Information Quality Management: Theory and Applications.

Hershey: Idea Group Publishing
Chien, W., & Tsaur,S. (2007). Investigating The Success of ERP System: Case Studies
in Three Taiwaness High- Tech Industries. Taiwan: Ching Yun University.
DeLone, W., & McLean, E. (2003). The DeLone and McLean Model of Information
Systems Success A Ten-Year Update. Journal of Management Information
Systems. .
DeLone, W.H., & McLean, E.R. (1992). Information systems success: The quest for
the dependent variable. Informations SystemsResearch.
Echendu, J & Brown,k.( 2010). Definitions, Concepts and Scope of Engineering
Asset Management. London : Springer- Verlag London Limited
Garvin, David A. (1988). Managing Quality: The Strategic and Competitive Edge.
United State of America: Harvard Business School.
Grabot, B & Mayere,T.( 2008). ERP Systems and Organisational Change. London:
Springer- Verlag London Limited.
Hasting, N. (2010). Physical Asset Management. London: Springer- Verlag London
Limited.
Halonen, R. (2011). Reflecting With the DeLone & McLean Model. Helsinki :
International Workshop on Practice Research.
Hirata, T & Gehrke,J. (2009). Customer Satifaction Planning. New York : CRC Press
Taylor & Francis Group.
Jogiyanto. (2006). Model Kesuksesan Sistem Teknologi Informasi. Yogyakarta: ANDI
Yogyakarta.
Jogiyanto.( 2007). Sistem Informasi Keperilakuan. Yogyakarta: ANDI Yogyakarta.
Jogiyanto. (2007). Model Kesuksesan : Sistem Teknologi Informasi. Yogyakarta:
ANDI Yogyakarta.
xvii
Knight, S., & Burn, J. (2005). Developing a Framework for Assessing Information
Quality on the World Wide Web Introduction. Science Journal, 8
Kusnendi. (2008). Model Model Persamaan Struktural. Bandung: Satu Group
Sample dengan Lisrel : Alfa Beta.
Lin, H., Hsu, P & Ting, P., (2005). ERP Systems Success: An Integration of IS
Success Model and Balanced Scorecard. Australian : Australian Computer
Society Inc.
Mclood, R & Schell, G. (2008). Management Information System. India : Pearson
Education, Inc.
zkan, S., & Bilgen,S. (2003). Notes Towards Information System (IS) Success : A
Literature Review and Comparison of Two IS Success Model Within The
Context of The Internet. International Conference WWW/Internet
Palmer, R. 2006, Maintenance Planning and Scheduling Handbook. New York:
McGraw-Hill, Inc.
Prez-Mira, B. (1995) . Validity Delone and McLeans Model of Information System
Success at The Web Site Level of Analysis. Louisiana State University: E. J.
Ourso College of Business business school
Radityo, D., & Zulaikha. (2007). Pengujian Model DeLone and McLean Dalam
Pengembangan Sistem Informasi Manajemen Kajian Sebuah Kasus.
Semarang : Universitas Diponegoro.
Ramakrishnan, R & Gehrke,J. (2003). Database Management System. New York :
Mc Graw Hill International.
Rini, A. (2008). 1.
Model Kesuksesan Implementasi ERP (Enterprise Resource
Planning) Pada Perusahaan PT Apac Inti Corpora untuk Pabrik Spinning
II di Bawen. Yogyakarta : Universitas Gajah Mada
Scott, M., &Acton,T. (2004). The Influence of Quality on The Success of Ecommerce
System. Irlandia : National University of Ireland.
xviii
Shtub, A .( 1999). Definitions, Enterprise Resource Planning (ERP): The Dynamics

of Operation Managemet. United States of America: Kluwer Academic
Publishers
Wallace, T & Kremzar, M. (2001). ERP:Making It Happen. Canada: John Wiley &
Sons, Inc.
Wijaya, T. (2009).Analisis Structural Equation Modeling Menggunakan AMOS.
Yogyakarta : Universitas Atma Jaya .
Wong, Z. (2011). A Proposed Revision to the DeLone and McLeans IS Success
Model. California, USA : Sonoma State University.
Lampiran 1
KUISIONER
xix
DAMPAK ORGANISASIONAL IMPLEMENTASI ELLIPSE
PENTUNJUK PENGISIAN
Bapak Bapak dan Ibu- Ibu yang terhormat, kuisioner ini terdiri dari
beberapa pertanyaan yang dimaksud untuk mendapatkan persepsi faktor-faktor
pendukung keberhasilan implementasi ERP- Ellipse dan dampaknya terhadap
individual pemakainya serta dampak secara organisasional di PID dan MSD.
Kerja sama Bapak-Bapak dan Ibu-Ibu sekalian untuk mengisi pertanyaan
dengan jujur sangat saya hargai. Harapannya dari jawaban jawaban yang diberikan
dapat diolah dan didefinisikan, sehingga tingkat kesuksesan penerapan ERP- Ellipse
PID dan MSD dapat diukur dengan baik. Dari pengukuran ini diharapkan dapat
dipergunakan sebagai bahan pijakan perbaikan atau improvement penerapan Eliips di
PT. Kaltim prima Coal untuk mendukung pencapai tujuan bisnis perusahaan.
Mohon dibaca dengan seksama dan teliti, pertanyaan pertanyaan berikut,
tidak ada jawaban salah dari pertanyaan tersebut. Mohon dijawab seluruh pertanyaan
berikut agar hasilnya bisa diolah dan dianalisa. Sebelumnya saya ucapkan terimakasih
atas partisipasi Bapak-Bapak dan Ibu- Ibu sekalian.
Hormat saya
Tikto Hartanto
A.
Kualitas Sistem (System Quality)
xx
No
Faktor-Faktor Penentu Keberhasilan
X1.2
Ellipse dapat diandalkan untuk mendukup operasional

departemen anda dan Ellipse tidak pernah mengalami
error selama anda menggunakanya.
Ketika anda meng-input data atau mengambil data,
Ellipse mampu merespond dengan waktu yang cepat.
X1.3
Fiture fiture dan fasilitas yang disediakan Ellipse

mudah dipelajari dan digunakan.
X1.1
Sangat
Tidak
Setuju
1
Tidak
Setuju
Setuju
Sangat
Setuju
Sangat
Setuju
Sekali
5
B. Kualitas Informasi ( Informasi Quality)

Sangat
Tidak
Setuju
1
No
Faktor-Faktor Penentu keberhasilan
X2.1
Data- data yang anda dapatkan dari Ellipse selalu

memberikan tingkat akurasi yang tinggi .
X2.2
X2.4
Tidak
Setuju
Setuju
Sangat
Setuju
Sangat
Setuju
Sekali
5
Format format data yang anda padatkan dari Ellipse

sangat
membantu
dan
memudahkan
anda
membacanya.
Fitur fitur yang disediakan oleh Ellipse dan format
format keluaran dari Ellipse sangat lengkap untuk
penyusunan laporan anda dan rencana kerja anda.
C. Penggunaan ( Use )
No
Y1.1
Y1.2
Y1.3
Frekuensi pengunaan ellips atau anda bekerja dengan

ellips sangat tinggi. Transaksi kerja atau memberikan
perintah kerja anda selalu menggunakan ellipse,
seperti ada selalu menerbitkan ILS, anda tidak lagi
menggunakan Paper Work Request.
Jumlah laporan yang bisa didapat dari ellipse cukup
lengkap. Ellipse dapat memberikan anda laporan yang
lengkap, seperti: data produksi, manpower utilisasi,
backlog, MTBS unit dll.
Fitur Fitur dan fasilitas yang disediakan oleh Ellipse
terutilisasi dengan maksimal termasuk fungsi fungsi
statistik seperti: Equipment Dowtime report, Statistik
Analysis report,Dowtime Frequency dll
D. Kepuasan Pemakai ( User Satisfaction )
xxi
Sangat
Tidak
Setuju
Tidak
Setuju
Setuju
Sangat
Setuju
Sangat
Setuju
Sekali
No
Y2.1
Anda puasa dengan performa yang ditunjukkan

Ellipse sampai saat ini.
Y2.2
Anda sangat puas dengan setiap keputusan yang

didasarkan atas data yang diberikan Ellipse.
Y2.3
Anda sangat puas interface atau tampilan dari fiture

fiture yang di berikan oleh ellipse.
Sangat
Tidak
Setuju
1
Tidak
Setuju
Setuju
Sangat
Setuju
Sangat
Setuju
Sekali
5
E. Dampak Individual ( Individual Impact )

No
Y3.1
Y3.2
Y3.3
Sangat
Tidak
Setuju
Tidak
Setuju
Setuju
Sangat
Setuju
Sangat
Setuju
Sekali
Sangat
Tidak
Setuju
Tidak
Setuju
Setuju
Sangat
Setuju
Sangat
Setuju
Sekali
Ellipse secara nyata telah membantu anda dalam

memecahkan masalah yang anda temui dengan cepat
berkat data- data yang diberikannya.
Setiap masalah yang dipecahkan atas dasar data yang
diberikan oleh Ellipse, memberikan dampak
keputusan anda menjadi akurat.
Ellipse secara nyata membuat anda menjadi lebih
efisien
dalam
memecahkan
masalah
dan
melaksanakan tugas harian anda.
F. Dampak Organisasi ( Organizational Impact )

No
Y4.1
Y4.2
Y4.3
Ellipse secara nyata membantu untuk mencapai

penguran biaya operasional dan maintenance , seperti
inventory yang lebih baik dll
Ellipse meningkatkan produktifitas karyawan KPC
secara umum, misal: jumlah Wo yang dikerjakan
sesuai dengan target karena terkontrol dalam Ellipse,
fungsi planner bekerja maksimal dll
Kualitas kinerja kinerja section atau departemen anda
lebih baik karena Ellips secara nyata membantu anda
untuk medokumentasikan procedure kerja yang baik,
kebutuhan spare part dll sehingga dampaknya kinerja
crew menjadi lebih berkualitas karena terencana
dengan baik.
Lampiran 2a: Rekapitulasi Kuisioner Jawaban Responden

xxii
Indikator Pengukuran (Variabel Manifes)

No
Kualitas
Sistem
Kualitas
Informasi
Penggunaan
Informasi
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
X11 X12 X13 X21 X22 X23 Y11 Y12 Y13 Y21 Y22 Y23 Y31 Y32 Y33 Y41 Y42 Y43
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
2
3
3
3
2
4
3
2
3
3
3
5
3
2
4
5
3
4
4
2
4
3
3
4
4
5
4
3
3
4
3
4
3
4
4
3
4
4
3
3
4
3
3
3
4
4
3
3
3
5
2
2
3
3
4
3
3
5
3
4
5
5
3
4
5
3
3
5
3
3
4
5
4
4
4
3
3
3
3
3
4
3
4
3
2
3
4
4
3
2
5
5
2
3
3
2
3
3
3
4
3
2
2
5
3
3
3
5
2
4
4
3
3
3
3
4
4
5
4
3
3
3
2
2
3
3
4
4
4
3
3
3
2
4
4
2
5
5
2
4
3
3
2
4
3
3
3
3
3
5
3
2
4
5
3
3
2
3
3
3
3
3
4
4
3
4
4
3
2
2
3
4
4
3
4
4
3
3
3
3
3
2
4
4
2
3
3
3
2
3
3
3
2
4
4
5
3
2
4
5
3
4
2
2
3
3
2
3
4
4
4
3
5
4
3
3
3
3
4
3
2
4
3
4
3
4
4
2
4
4
3
3
3
2
2
3
2
2
2
4
5
5
3
3
3
5
3
4
2
3
5
3
3
4
3
4
3
5
4
3
3
2
4
3
4
2
3
3
2
3
4
4
3
2
4
4
3
3
5
2
3
3
3
4
3
5
3
2
2
4
3
3
3
3
2
4
5
3
3
3
5
3
3
4
2
5
4
4
3
3
2
3
3
5
4
4
5
3
3
3
4
3
3
3
4
3
3
2
3
3
3
3
3
4
4
3
4
3
3
2
3
3
3
3
3
3
4
3
2
4
3
4
3
4
3
5
3
3
4
4
4
5
4
4
3
2
3
3
3
3
4
3
2
3
4
4
4
3
3
3
2
3
4
3
4
3
3
4
4
3
4
3
5
4
2
2
2
4
4
3
3
4
5
3
3
4
4
3
2
3
4
2
3
3
4
3
4
3
3
4
4
3
3
4
3
4
3
5
3
4
4
2
3
3
2
4
4
4
3
4
5
4
2
4
3
3
3
4
2
4
3
4
4
3
4
3
2
3
3
4
4
3
3
3
4
3
4
4
5
3
4
3
2
3
3
3
2
3
2
3
4
4
4
3
4
2
2
4
2
4
3
3
3
4
3
3
3
4
3
4
5
3
2
3
4
3
3
2
3
2
2
3
4
5
3
3
3
3
2
4
5
3
5
3
3
3
2
4
3
3
4
4
2
4
2
4
3
3
2
3
3
3
2
4
3
3
3
3
2
2
3
3
3
3
4
3
4
4
3
5
4
3
3
4
4
3
3
4
3
3
3
3
3
4
4
3
4
4
3
5
2
4
3
3
4
3
3
4
2
4
3
4
3
3
4
3
4
3
3
2
3
3
2
3
3
5
2
3
3
3
4
3
3
4
2
2
3
3
2
4
4
3
4
4
2
3
3
4
4
3
4
3
2
3
3
4
5
3
3
4
2
2
4
4
3
4
3
3
3
4
4
5
4
4
3
4
2
4
3
4
3
3
3
4
2
3
4
3
4
3
3
3
2
4
3
3
4
3
2
3
4
3
3
3
2
4
2
2
3
3
3
3
3
3
3
3
3
5
3
4
3
4
4
3
3
3
3
3
4
4
3
4
4
3
3
3
4
4
2
4
4
3
3
3
4
3
3
3
3
4
4
3
3
3
3
5
3
3
4
4
3
4
3
5
3
3
4
3
3
4
4
4
3
3
3
4
3
3
3
3
4
3
4
4
3
4
4
3
4
3
4
3
3
4
3
3
4
3
3
3
4
3
4
4
3
3
4
3
4
5
3
3
4
3
3
4
3
3
3
3
3
4
4
4
4
4
3
3
3
4
2
4
3
4
3
4
3
3
3
3
3
4
4
3
3
2
4
3
Lampiran 2b: Rekapitulasi Kuisioner Jawaban Responden (lanjutan)

xxiii
No

Kualitas
Penggunaan Kepuasan
Dampak
Kualitas
Dampak
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
3
4
4
3
4
2
3
3
3
4
4
3
3
4
4
3
3
3
3
2
4
3
3
3
2
3
3
3
3
3
3
3
2
3
3
2
3
2
3
3
3
4
4
3
3
4
4
3
3
5
5
4
3
3
5
3
4
5
3
5
4
5
2
3
3
3
3
3
4
3
3
2
3
4
3
3
3
4
3
4
5
3
3
2
2
5
3
4
4
3
3
3
5
4
3
4
3
3
5
3
2
3
3
4
4
3
3
3
4
2
3
2
2
4
4
3
3
4
3
3
3
4
3
3
2
3
3
4
3
3
3
3
3
3
4
4
3
3
3
4
4
2
4
5
4
4
4
3
3
3
3
4
3
4
3
5
3
2
3
3
4
3
4
4
2
3
4
3
3
5
3
3
3
4
4
3
3
2
3
3
3
3
4
5
3
3
4
4
3
4
4
3
5
3
2
3
4
3
4
3
4
4
4
4
3
3
3
4
4
5
4
3
4
3
4
3
3
4
3
3
3
4
3
2
4
3
3
3
4
3
3
3
3
2
4
2
4
3
3
5
4
3
3
4
3
3
4
3
3
3
4
2
3
2
4
4
4
2
2
3
4
4
3
3
4
3
4
3
4
3
2
2
2
4
3
3
3
2
3
2
2
4
3
3
5
3
4
3
3
5
2
4
4
3
3
4
4
3
2
3
3
4
4
4
4
4
4
3
4
4
5
4
3
3
4
4
3
2
3
3
3
5
2
3
4
4
3
2
3
3
3
3
4
5
2
2
3
3
2
4
3
3
5
4
2
3
4
2
3
3
5
2
4
3
4
3
5
3
4
4
3
4
4
4
3
2
4
3
3
4
3
4
3
3
2
5
4
3
3
4
4
3
3
2
3
2
3
3
3
3
4
3
3
3
3
3
3
5
2
4
3
4
3
3
4
3
4
3
4
3
3
3
3
3
3
3
3
3
4
4
3
2
3
3
3
3
3
3
3
4
3
4
3
4
4
3
3
3
4
5
3
4
3
3
4
3
4
3
3
3
4
4
4
3
3
4
5
3
3
3
3
3
3
4
4
4
4
4
3
4
2
4
4
3
4
4
2
4
4
3
3
3
4
4
3
4
3
3
3
5
3
5
3
4
3
3
4
4
2
3
2
5
4
4
3
3
3
3
4
3
4
3
4
4
3
3
4
2
3
2
3
3
3
3
2
5
4
3
3
3
2
3
4
2
3
2
3
3
4
2
4
3
3
3
3
4
4
2
2
4
3
3
3
3
3
3
3
3
3
4
3
3
3
3
3
3
4
4
3
5
3
3
3
3
4
4
5
3
5
4
4
4
3
3
2
4
4
4
3
4
4
3
4
3
3
3
3
4
4
4
3
4
4
4
5
4
3
4
3
4
4
3
3
5
4
3
5
4
3
2
4
5
5
3
3
4
4
4
3
2
4
3
3
4
4
3
4
3
4
3
4
3
3
3
4
4
3
4
4
4
3
4
3
3
4
3
3
3
3
3
3
3
4
5
4
2
3
5
4
3
3
4
4
4
4
4
3
3
4
3
3
4
4
3
3
3
3
3
3
3
3
4
3
3
3
3
4
3
4
3
3
4
3
3
3
3
3
2
5
4
4
4
2
3
3
2
4
4
3
3
4
3
3
4
3
2
4
3
4
3
3
3
3
4
4
3
3
4
3
5
3
3
2
3
4
3
3
4
3
3
3
4
3
3
4
4
3
4
4
2
4
3
3
4
4
3
2
4
3
5
3
3
3
3
4
4
4
4
3
3
3
4
3
3
4
5
3
3
4
3
3
5
4
4
4
5
3
2
3
3
4
3
4
4
5
5
2
3
4
3
4
4
3
3
4
3
4
3
4
3
5
4
4
3
4
3
5
3
3
4
3
4
5
3
4
3
4
3
4
3
5
4
5
3
3
3
Lampiran 2c: Rekapitulasi Kuisioner Jawaban Responden (lanjutan)
xxiv
No

Kualitas
Penggunaan Kepuasan
Dampak
Kualitas
Dampak
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
3
4
3
2
4
3
3
2
5
3
3
4
3
3
5
3
4
4
4
3
2
4
3
3
5
3
3
4
3
4
2
3
3
3
3
3
3
4
3
3
3
3
4
2
5
5
4
3
3
3
3
5
3
4
2
3
3
4
3
4
3
5
3
3
3
3
4
3
4
3
5
3
3
3
4
3
4
4
3
4
3
2
3
4
4
3
4
4
2
4
3
5
5
4
3
4
3
4
3
3
3
2
3
3
3
4
3
3
3
3
3
3
4
4
3
4
3
3
3
5
3
4
5
4
3
2
3
3
2
3
3
4
4
2
4
3
4
3
5
5
4
2
3
5
3
4
3
3
4
4
3
3
4
4
4
4
4
4
4
4
3
3
4
4
3
3
3
3
3
4
4
3
3
3
3
4
3
3
4
3
3
4
4
5
5
4
5
4
3
3
3
3
3
4
3
4
4
3
4
4
3
3
3
4
4
4
4
3
3
4
3
3
3
3
3
3
3
4
3
3
3
4
3
3
3
3
3
3
3
4
4
3
5
5
4
3
3
2
3
3
3
4
4
3
3
4
3
3
3
5
4
4
4
4
3
3
4
4
3
4
2
3
3
3
4
3
3
4
3
2
4
3
4
3
4
4
3
4
3
4
5
4
4
5
3
5
3
4
3
3
4
4
5
5
3
3
4
3
3
5
2
4
3
3
3
4
3
3
4
5
3
5
5
4
4
5
2
2
4
3
3
3
3
3
3
3
4
3
4
3
3
4
3
4
4
3
3
4
5
5
5
3
3
4
4
3
4
2
3
5
4
2
3
3
4
3
4
5
5
5
5
3
5
3
3
3
3
3
4
4
3
3
4
3
4
3
3
3
3
3
4
3
3
3
4
3
5
5
3
2
3
3
3
4
3
4
3
3
2
3
3
3
3
3
4
5
5
3
3
5
3
3
3
3
3
3
3
2
3
4
3
3
3
3
3
4
4
4
3
3
4
4
3
5
4
4
2
3
3
4
3
4
3
4
4
3
4
3
3
4
3
4
5
5
4
3
5
3
3
4
3
5
3
4
3
2
4
3
3
4
3
4
4
3
4
2
3
5
3
4
5
4
4
2
4
3
4
4
3
3
3
3
3
4
3
3
3
4
4
5
5
4
3
5
4
2
2
3
3
4
3
3
3
4
3
3
4
4
3
3
3
4
2
3
4
4
3
5
4
3
3
3
3
3
4
2
2
5
3
2
3
3
3
2
3
4
5
5
3
3
5
3
3
3
3
3
5
3
3
2
4
3
3
5
3
3
4
4
3
4
5
3
4
4
5
5
4
4
4
4
3
5
3
3
4
3
3
4
4
3
3
4
4
5
5
5
4
5
3
2
4
3
5
3
3
3
2
3
3
3
3
3
4
4
3
3
4
3
3
3
4
5
5
4
4
4
3
3
4
3
3
4
3
3
4
3
3
4
2
4
5
5
3
3
5
4
3
2
3
4
3
3
4
3
4
4
3
3
3
3
4
3
3
5
3
3
3
4
5
5
4
3
4
3
3
4
3
3
3
2
3
4
3
3
3
2
3
5
5
3
3
5
3
3
3
3
3
4
3
3
3
3
3
3
4
3
4
4
3
4
3
3
4
4
4
5
4
4
3
3
5
3
4
2
3
3
4
3
4
4
3
4
2
5
5
5
3
3
5
3
3
4
4
3
5
3
3
3
3
3
3
3
3
4
3
3
3
4
3
3
3
3
5
4
4
3
3
3
3
4
3
4
4
3
3
2
3
4
3
2
3
5
5
3
3
5
3
4
4
3
4
3
4
3
3
3
3
3
3
3
4
4
3
3
4
3
3
4
3
5
4
3
4
3
4
3
4
3
3
5
3
4
3
4
3
4
2
4
5
5
4
3
5
4
4
3
3
4
5
3
2
3
3
3
3
3
Lampiran 2d: Rekapitulasi Kuisioner Jawaban Responden (lanjutan)

xxv
No

Kualitas
Penggunaan Kepuasan
Dampak
Kualitas
Dampak
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
4
2
3
3
3
5
3
4
3
4
4
4
3
4
2
4
4
3
4
3
4
3
3
3
3
4
4
4
4
4
4
3
3
4
4
3
5
4
4
4
5
4
4
3
3
3
3
3
3
4
4
3
3
4
4
3
4
5
3
3
3
4
4
4
3
4
4
4
4
3
4
4
3
3
3
4
4
4
3
4
3
4
3
4
3
3
2
4
4
3
4
3
4
5
3
4
3
4
3
4
4
5
4
3
3
4
2
4
4
3
3
4
4
3
2
4
3
4
3
3
4
4
3
2
4
4
3
3
4
4
5
4
3
4
4
4
4
2
4
4
3
4
5
4
3
4
3
4
2
3
3
4
3
4
4
3
4
4
4
3
4
3
4
4
4
4
5
5
4
5
4
2
4
3
4
4
4
4
3
3
2
4
2
4
3
4
3
3
5
4
3
4
3
2
3
4
3
3
5
4
3
4
3
5
4
3
3
3
2
2
3
3
3
3
3
3
2
5
5
3
4
3
3
4
4
5
4
3
4
3
3
4
2
4
4
4
3
4
4
3
3
4
3
3
4
4
3
3
3
4
2
4
5
4
4
3
3
3
4
4
3
4
4
3
4
4
3
4
4
3
4
3
2
3
2
3
4
3
3
3
3
4
3
4
2
3
5
4
4
3
2
4
3
4
5
2
3
3
4
4
3
4
4
4
3
3
4
3
2
3
3
3
3
2
3
4
4
3
2
3
3
4
3
4
3
4
4
4
3
2
2
2
4
4
4
4
3
4
3
4
4
4
3
3
3
3
4
3
3
4
4
4
2
3
4
3
4
3
3
3
4
4
4
3
3
4
4
4
3
4
3
4
3
5
4
3
3
3
3
3
4
3
4
3
4
3
2
2
3
4
3
4
3
4
4
4
4
4
4
3
3
4
3
4
3
3
3
4
3
3
4
5
4
4
5
5
4
5
3
4
3
4
3
3
4
4
3
4
3
5
3
3
4
3
3
4
3
4
3
4
5
3
3
4
3
5
3
5
3
4
5
3
3
4
4
2
4
3
3
3
3
4
3
5
4
3
4
3
4
3
4
4
4
3
3
4
3
3
3
4
3
3
4
3
3
4
2
4
2
2
3
4
3
4
3
3
2
5
3
2
4
3
4
3
3
4
4
4
3
3
4
3
3
4
3
4
3
3
5
5
3
3
4
3
4
4
4
5
2
4
3
4
4
2
3
4
4
4
4
4
4
3
4
3
4
4
4
4
3
4
3
3
3
3
4
4
3
4
4
3
4
3
4
3
4
4
5
3
3
4
4
4
4
4
4
4
4
4
Lampiran 3a: Tranformasi data untuk mengatasi Multikolinieritas.

xxvi
4
4
3
3
4
3
3
3
3
4
4
3
4
3
5
3
4
3
4
3
4
5
3
3
4
3
4
4
5
4
4
3
4
5

No
Kualitas
Sistem
Kualitas
Informasi
Penggunaan
Informasi
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
4
9
9
9
4
16
9
4
9
9
9
25
9
4
16
25
9
16
16
4
16
9
9
16
16
25
16
9
9
16
9
16
9
16
16
9
16
16
9
9
16
9
9
9
16
16
9
9
9
25
4
4
9
9
16
9
9
25
9
16
25
25
9
16
25
9
9
25
9
9
16
25
16
16
16
9
9
9
9
9
16
9
16
9
4
9
16
16
9
4
25
25
4
9
9
4
9
9
9
16
9
4
4
25
9
9
9
25
4
16
16
9
9
9
9
16
16
25
16
9
9
9
4
4
9
9
16
16
16
9
9
9
4
16
16
4
25
25
4
16
9
9
4
16
9
9
9
9
9
25
9
4
16
25
9
9
4
9
9
9
9
9
16
16
9
16
16
9
4
4
9
16
16
9
16
16
9
9
9
9
9
4
16
16
4
9
9
9
4
9
9
9
4
16
16
25
9
4
16
25
9
16
4
4
9
9
4
9
16
16
16
9
25
16
9
9
9
9
16
9
4
16
9
16
9
16
16
4
16
16
9
9
9
4
4
9
4
4
4
16
25
25
9
9
9
25
9
16
4
9
25
9
9
16
9
16
9
25
16
9
9
4
16
9
16
4
9
9
4
9
16
16
9
4
16
16
9
9
25
4
9
9
9
16
9
25
9
4
4
16
9
9
9
9
4
16
25
9
9
9
25
9
9
16
4
25
16
16
9
9
4
9
9
25
16
16
25
9
9
9
16
9
9
9
16
9
9
4
9
9
9
9
9
16
16
9
16
9
9
4
9
9
9
9
9
9
16
9
4
16
9
16
9
16
9
25
9
9
16
16
16
25
16
16
9
4
9
9
9
9
16
9
4
9
16
16
16
9
9
9
4
9
16
9
16
9
9
16
16
9
16
9
25
16
4
4
4
16
16
9
9
16
25
9
9
16
16
9
4
9
16
4
9
9
16
9
16
9
9
16
16
9
9
16
9
16
9
25
9
16
16
4
9
9
4
16
16
16
9
16
25
16
4
16
9
9
9
16
4
16
9
16
16
9
16
9
4
9
9
16
16
9
9
9
16
9
16
16
25
9
16
9
4
9
9
9
4
9
4
9
16
16
16
9
16
4
4
16
4
16
9
9
9
16
9
9
9
16
9
16
25
9
4
9
16
9
9
4
9
4
4
9
16
25
9
9
9
9
4
16
25
9
25
9
9
9
4
16
9
9
16
16
4
16
4
16
9
9
4
9
9
9
4
16
9
9
9
9
4
4
9
9
9
9
16
9
16
16
9
25
16
9
9
16
16
9
9
16
9
9
9
9
9
16
16
9
16
16
9
25
4
16
9
9
16
9
9
16
4
16
9
16
9
9
16
9
16
9
9
4
9
9
4
9
9
25
4
9
9
9
16
9
9
16
4
4
9
9
4
16
16
9
16
16
4
9
9
16
16
9
16
9
4
9
9
16
25
9
9
16
4
4
16
16
9
16
9
9
9
16
16
25
16
16
9
16
4
16
9
16
9
9
9
16
4
9
16
9
16
9
9
9
4
16
9
9
16
9
4
9
16
9
9
9
4
16
4
4
9
9
9
9
9
9
9
9
9
25
9
16
9
16
16
9
9
9
9
9
16
16
9
16
16
9
9
9
16
16
4
16
16
9
9
9
16
9
9
9
9
16
16
9
9
9
9
25
9
9
16
16
9
16
9
25
9
9
16
9
9
16
16
16
9
9
9
16
9
9
9
9
16
9
16
16
9
16
16
9
16
9
16
9
9
16
9
9
16
9
9
9
16
9
16
16
9
9
16
9
16
25
9
9
16
9
9
16
9
9
9
9
9
16
16
16
16
16
9
9
9
16
4
16
9
16
9
16
9
9
9
9
9
16
16
9
9
4
16
9
Lampiran 3b: Tranformasi data untuk mengatasi Multikolinieritas (lanjutan).
xxvii
No

Kualitas
Penggunaan Kepuasan
Dampak
Kualitas
Dampak
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
9
16
16
9
16
4
9
9
9
16
16
9
9
16
16
9
9
9
9
4
16
9
9
9
4
9
9
9
9
9
9
9
4
9
9
4
9
4
9
9
9
16
16
9
9
16
16
9
9
25
25
16
9
9
25
9
16
25
9
25
16
25
4
9
9
9
9
9
16
9
9
4
9
16
9
9
9
16
9
16
25
9
9
4
4
25
9
16
16
9
9
9
25
16
9
16
9
9
25
9
4
9
9
16
16
9
9
9
16
4
9
4
4
16
16
9
9
16
9
9
9
16
9
9
4
9
9
16
9
9
9
9
9
9
16
16
9
9
9
16
16
4
16
25
16
16
16
9
9
9
9
16
9
16
9
25
9
4
9
9
16
9
16
16
4
9
16
9
9
25
9
9
9
16
16
9
9
4
9
9
9
9
16
25
9
9
16
16
9
16
16
9
25
9
4
9
16
9
16
9
16
16
16
16
9
9
9
16
16
25
16
9
16
9
16
9
9
16
9
9
9
16
9
4
16
9
9
9
16
9
9
9
9
4
16
4
16
9
9
25
16
9
9
16
9
9
16
9
9
9
16
4
9
4
16
16
16
4
4
9
16
16
9
9
16
9
16
9
16
9
4
4
4
16
9
9
9
4
9
4
4
16
9
9
25
9
16
9
9
25
4
16
16
9
9
16
16
9
4
9
9
16
16
16
16
16
16
9
16
16
25
16
9
9
16
16
9
4
9
9
9
25
4
9
16
16
9
4
9
9
9
9
16
25
4
4
9
9
4
16
9
9
25
16
4
9
16
4
9
9
25
4
16
9
16
9
25
9
16
16
9
16
16
16
9
4
16
9
9
16
9
16
9
9
4
25
16
9
9
16
16
9
9
4
9
4
9
9
9
9
16
9
9
9
9
9
9
25
4
16
9
16
9
9
16
9
16
9
16
9
9
9
9
9
9
9
9
9
16
16
9
4
9
9
9
9
9
9
9
16
9
16
9
16
16
9
9
9
16
25
9
16
9
9
16
9
16
9
9
9
16
16
16
9
9
16
25
9
9
9
9
9
9
16
16
16
16
16
9
16
4
16
16
9
16
16
4
16
16
9
9
9
16
16
9
16
9
9
9
25
9
25
9
16
9
9
16
16
4
9
4
25
16
16
9
9
9
9
16
9
16
9
16
16
9
9
16
4
9
4
9
9
9
9
4
25
16
9
9
9
4
9
16
4
9
4
9
9
16
4
16
9
9
9
9
16
16
4
4
16
9
9
9
9
9
9
9
9
9
16
9
9
9
9
9
9
16
16
9
25
9
9
9
9
16
16
25
9
25
16
16
16
9
9
4
16
16
16
9
16
16
9
16
9
9
9
9
16
16
16
9
16
16
16
25
16
9
16
9
16
16
9
9
25
16
9
25
16
9
4
16
25
25
9
9
16
16
16
9
4
16
9
9
16
16
9
16
9
16
9
16
9
9
9
16
16
9
16
16
16
9
16
9
9
16
9
9
9
9
9
9
9
16
25
16
4
9
25
16
9
9
16
16
16
16
16
9
9
16
9
9
16
16
9
9
9
9
9
9
9
9
16
9
9
9
9
16
9
16
9
9
16
9
9
9
9
9
4
25
16
16
16
4
9
9
4
16
16
9
9
16
9
9
16
9
4
16
9
16
9
9
9
9
16
16
9
9
16
9
25
9
9
4
9
16
9
9
16
9
9
9
16
9
9
16
16
9
16
16
4
16
9
9
16
16
9
4
16
9
25
9
9
9
9
16
16
16
16
9
9
9
16
9
9
16
25
9
9
16
9
9
25
16
16
16
25
9
4
9
9
16
9
16
16
25
25
4
9
16
9
16
16
9
9
16
9
16
9
16
9
25
16
16
9
16
9
25
9
9
16
9
16
25
9
16
9
16
9
16
9
25
16
25
9
9
9
Lampiran 3c: Tranformasi data untuk mengatasi Multikolinieritas (lanjutan).

xxviii
No

Kualitas
Penggunaan Kepuasan
Dampak
Kualitas
Dampak
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
9
16
9
4
16
9
9
4
25
9
9
16
9
9
25
9
16
16
16
9
4
16
9
9
25
9
9
16
9
16
4
9
9
9
9
9
9
16
9
9
9
9
16
4
25
25
16
9
9
9
9
25
9
16
4
9
9
16
9
16
9
25
9
9
9
9
16
9
16
9
25
9
9
9
16
9
16
16
9
16
9
4
9
16
16
9
16
16
4
16
9
25
25
16
9
16
9
16
9
9
9
4
9
9
9
16
9
9
9
9
9
9
16
16
9
16
9
9
9
25
9
16
25
16
9
4
9
9
4
9
9
16
16
4
16
9
16
9
25
25
16
4
9
25
9
16
9
9
16
16
9
9
16
16
16
16
16
16
16
16
9
9
16
16
9
9
9
9
9
16
16
9
9
9
9
16
9
9
16
9
9
16
16
25
25
16
25
16
9
9
9
9
9
16
9
16
16
9
16
16
9
9
9
16
16
16
16
9
9
16
9
9
9
9
9
9
9
16
9
9
9
16
9
9
9
9
9
9
9
16
16
9
25
25
16
9
9
4
9
9
9
16
16
9
9
16
9
9
9
25
16
16
16
16
9
9
16
16
9
16
4
9
9
9
16
9
9
16
9
4
16
9
16
9
16
16
9
16
9
16
25
16
16
25
9
25
9
16
9
9
16
16
25
25
9
9
16
9
9
25
4
16
9
9
9
16
9
9
16
25
9
25
25
16
16
25
4
4
16
9
9
9
9
9
9
9
16
9
16
9
9
16
9
16
16
9
9
16
25
25
25
9
9
16
16
9
16
4
9
25
16
4
9
9
16
9
16
25
25
25
25
9
25
9
9
9
9
9
16
16
9
9
16
9
16
9
9
9
9
9
16
9
9
9
16
9
25
25
9
4
9
9
9
16
9
16
9
9
4
9
9
9
9
9
16
25
25
9
9
25
9
9
9
9
9
9
9
4
9
16
9
9
9
9
9
16
16
16
9
9
16
16
9
25
16
16
4
9
9
16
9
16
9
16
16
9
16
9
9
16
9
16
25
25
16
9
25
9
9
16
9
25
9
16
9
4
16
9
9
16
9
16
16
9
16
4
9
25
9
16
25
16
16
4
16
9
16
16
9
9
9
9
9
16
9
9
9
16
16
25
25
16
9
25
16
4
4
9
9
16
9
9
9
16
9
9
16
16
9
9
9
16
4
9
16
16
9
25
16
9
9
9
9
9
16
4
4
25
9
4
9
9
9
4
9
16
25
25
9
9
25
9
9
9
9
9
25
9
9
4
16
9
9
25
9
9
16
16
9
16
25
9
16
16
25
25
16
16
16
16
9
25
9
9
16
9
9
16
16
9
9
16
16
25
25
25
16
25
9
4
16
9
25
9
9
9
4
9
9
9
9
9
16
16
9
9
16
9
9
9
16
25
25
16
16
16
9
9
16
9
9
16
9
9
16
9
9
16
4
16
25
25
9
9
25
16
9
4
9
16
9
9
16
9
16
16
9
9
9
9
16
9
9
25
9
9
9
16
25
25
16
9
16
9
9
16
9
9
9
4
9
16
9
9
9
4
9
25
25
9
9
25
9
9
9
9
9
16
9
9
9
9
9
9
16
9
16
16
9
16
9
9
16
16
16
25
16
16
9
9
25
9
16
4
9
9
16
9
16
16
9
16
4
25
25
25
9
9
25
9
9
16
16
9
25
9
9
9
9
9
9
9
9
16
9
9
9
16
9
9
9
9
25
16
16
9
9
9
9
16
9
16
16
9
9
4
9
16
9
4
9
25
25
9
9
25
9
16
16
9
16
9
16
9
9
9
9
9
9
9
16
16
9
9
16
9
9
16
9
25
16
9
16
9
16
9
16
9
9
25
9
16
9
16
9
16
4
16
25
25
16
9
25
16
16
9
9
16
25
9
4
9
9
9
9
9
Lampiran 3d: Tranformasi data untuk mengatasi Multikolinieritas (lanjutan).

xxix
No

Kualitas
Penggunaan Kepuasan
Dampak
Kualitas
Dampak
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
16
4
9
9
9
25
9
16
9
16
16
16
9
16
4
16
16
9
16
9
16
9
9
9
9
16
16
16
16
16
16
9
9
16
16
9
25
16
16
16
25
16
16
9
9
9
9
9
9
16
16
9
9
16
16
9
16
25
9
9
9
16
16
16
9
16
16
16
16
9
16
16
9
9
9
16
16
16
9
16
9
16
9
16
9
9
4
16
16
9
16
9
16
25
9
16
9
16
9
16
16
25
16
9
9
16
4
16
16
9
9
16
16
9
4
16
9
16
9
9
16
16
9
4
16
16
9
9
16
16
25
16
9
16
16
16
16
4
16
16
9
16
25
16
9
16
9
16
4
9
9
16
9
16
16
9
16
16
16
9
16
9
16
16
16
16
25
25
16
25
16
4
16
9
16
16
16
16
9
9
4
16
4
16
9
16
9
9
25
16
9
16
9
4
9
16
9
9
25
16
9
16
9
25
16
9
9
9
4
4
9
9
9
9
9
9
4
25
25
9
16
9
9
16
16
25
16
9
16
9
9
16
4
16
16
16
9
16
16
9
9
16
9
9
16
16
9
9
9
16
4
16
25
16
16
9
9
9
16
16
9
16
16
9
16
16
9
16
16
9
16
9
4
9
4
9
16
9
9
9
9
16
9
16
4
9
25
16
16
9
4
16
9
16
25
4
9
9
16
16
9
16
16
16
9
9
16
9
4
9
9
9
9
4
9
16
16
9
4
9
9
16
9
16
9
16
16
16
9
4
4
4
16
16
16
16
9
16
9
16
16
16
9
9
9
9
16
9
9
16
16
16
4
9
16
9
16
9
9
9
16
16
16
9
9
16
16
16
9
16
9
16
9
25
16
9
9
9
9
9
16
9
16
9
16
9
4
4
9
16
9
16
9
16
16
16
16
16
16
9
9
16
9
16
9
9
9
16
9
9
16
25
16
16
25
25
16
25
9
16
9
16
9
9
16
16
9
16
9
25
9
9
16
9
9
16
9
16
9
16
25
9
9
16
9
25
9
25
9
16
25
9
9
16
16
4
16
9
9
9
9
16
9
25
16
9
16
9
16
9
16
16
16
9
9
16
9
9
9
16
9
9
16
9
9
16
4
16
4
4
9
16
9
16
9
9
4
25
9
4
16
9
16
9
9
16
16
16
9
9
Lampiran 4 a : Hasil Analisa Cronbach's Alpha dengan SPSS 17

Variable Kualitas Sistem
xxx
16
9
9
16
9
16
9
9
25
25
9
9
16
9
16
16
16
25
4
16
9
16
16
4
9
16
16
16
16
16
16
9
16
9
16
16
16
16
9
16
9
9
9
9
16
16
9
16
16
9
16
9
16
9
16
16
25
9
9
16
16
16
16
16
16
16
16
16
16
16
9
9
16
9
9
9
9
16
16
9
16
9
25
9
16
9
16
9
16
25
9
9
16
9
16
16
25
16
16
9
16
25
Scale: ALL VARIABLES
Case Processing Summary

N
Cases
Valid
Excludeda
Total
%
174
100.0
.0
174
100.0
a. Listwise deletion based on all variables in the

procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.808
Item-Total Statistics
Scale Mean if Item
Scale Variance if
Corrected Item-
Cronbach's Alpha if
Deleted
Item Deleted
Total Correlation
Item Deleted
X11
61.70
480.222
.648
.783
X12
59.88
432.558
.656
.758
X13
61.55
469.093
.634
.780
Skortotal
36.63
161.137
1.000
.636
Lampiran 4b: Hasil Analisa Cronbach's Alpha dengan SPSS 17

Variable Kualitas Informasi
xxxi

N
Cases
Valid
Excludeda
Total
174
100.0
.0
174
100.0

procedure.
Cronbach's Alpha
N of Items
.814
Scale Mean if Item
Scale Variance if
Corrected Item-
Cronbach's Alpha if
Deleted
Item Deleted
Total Correlation
Item Deleted
X21
59.55
429.624
.612
.795
X22
59.78
420.649
.693
.774
X23
60.41
403.308
.681
.766
Skortotal
35.95
146.489
1.000
.664
Lampiran 4c: Hasil Analisa Cronbach's Alpha dengan SPSS 17

Variable Faktor Penggunaan
xxxii

N
Cases
Valid
Excludeda
Total
174
100.0
.0
174
100.0

procedure.
Cronbach's Alpha
N of Items
.790
Scale Mean if Item
Scale Variance if
Corrected Item-
Cronbach's Alpha if
Deleted
Item Deleted
Total Correlation
Item Deleted
Y11
59.80
446.644
.604
.749
Y12
59.88
457.760
.583
.759
X13
61.61
486.101
.588
.771
Skortotal
36.26
161.152
1.000
.557
Lampiran 4d: Hasil Analisa Cronbach's Alpha dengan SPSS 17
xxxiii
Variable Kepuasan Pengguna

N
Cases
Valid
Excludeda
Total
174
100.0
.0
174
100.0

procedure.
Cronbach's Alpha
N of Items
.790
Scale Mean if Item
Scale Variance if
Corrected Item-
Cronbach's Alpha if
Deleted
Item Deleted
Total Correlation
Item Deleted
Y21
58.48
401.580
.569
.770
Y22
58.18
388.983
.559
.767
Y23
60.24
376.470
.635
.740
Skortotal
35.38
135.219
1.000
.554
Lampiran 4e: Hasil Analisa Cronbach's Alpha dengan SPSS 17

xxxiv
Variable Faktor Dampak Individual

N
Cases
Valid
Excludeda
Total
174
100.0
.0
174
100.0

procedure.
Cronbach's Alpha
N of Items
.810
Scale Mean if Item
Scale Variance if
Corrected Item-
Cronbach's Alpha if
Deleted
Item Deleted
Total Correlation
Item Deleted
Y31
61.46
454.816
.627
.780
Y32
62.60
435.304
.681
.757
Y33
64.16
473.161
.635
.787
Skortotal
37.64
159.063
1.000
.644
xxxv
Lampiran 4f: Hasil Analisa Cronbach's Alpha dengan SPSS 17

Variable Faktor Dampak Organisasional

N
Cases
Valid
Excludeda
Total
174
100.0
.0
174
100.0

procedure.
Cronbach's Alpha
N of Items
.789
Scale Mean if Item
Scale Variance if
Corrected Item-
Cronbach's Alpha if
Deleted
Item Deleted
Total Correlation
Item Deleted
Y41
64.38
382.954
.525
.778
Y42
63.91
381.575
.592
.760
Y43
63.58
363.239
.641
.737
Skortotal
38.37
130.640
1.000
.551
xxxvi
Lampiran 5a: Hasil Analisa Pearson Correlation dengan SPSS 17

Variable Faktor Dampak Sistem
Correlations
Correlations
X11
X11
X12
.420**
.753**
.000
.000
.000
174
174
174
174
.378**
.336**
.786**
.000
.000
Sig. (2-tailed)
X12
X13
Skortotal
Pearson Correlation
Skortotal
.378**
Pearson Correlation
X13
Sig. (2-tailed)
.000
174
174
174
174
.420**
.336**
.751**
Sig. (2-tailed)
.000
.000
174
174
174
174
.753**
.786**
.751**
Sig. (2-tailed)
.000
.000
.000
174
174
174
Pearson Correlation
Pearson Correlation
**. Correlation is significant at the 0.01 level (2-tailed).
xxxvii
.000
174
Lampiran 5b: Hasil Analisa Pearson Correlation dengan SPSS 17

Variable Faktor Dampak Informasi
Correlations
X21
X21
Pearson Correlation
X22
X22
X23
Skortotal
Pearson Correlation
Skortotal
.389**
.333**
.736**
.000
.000
.000
174
174
174
174
.389**
.475**
.792**
.000
.000
Sig. (2-tailed)
N
X23
Sig. (2-tailed)
.000
174
174
174
174
.333**
.475**
.794**
Sig. (2-tailed)
.000
.000
174
174
174
174
.736**
.792**
.794**
Sig. (2-tailed)
.000
.000
.000
174
174
174
Pearson Correlation
Pearson Correlation
.000
Lampiran 5c: Hasil Analisa Pearson Correlation dengan SPSS 17

xxxviii
174
Variable Tingkat Penggunaan Penggunaan
Correlations
Correlations
Y11
Y11
Y12
.330**
.748**
.000
.000
.000
174
174
174
174
.262**
.311**
.729**
.000
.000
Sig. (2-tailed)
Y12
X13
Skortotal
Pearson Correlation
Skortotal
.262**
Pearson Correlation
X13
Sig. (2-tailed)
.000
174
174
174
174
.330**
.311**
.712**
Sig. (2-tailed)
.000
.000
174
174
174
174
.748**
.729**
.712**
Sig. (2-tailed)
.000
.000
.000
174
174
174
Pearson Correlation
Pearson Correlation
.000
Lampiran 5d: Hasil Analisa Pearson Correlation dengan SPSS 17
xxxix
174
Variable Tingkat Kepuasan Pengguna
Correlations
Correlations
Y21
Y21
Y22
.357**
.705**
.003
.000
.000
174
174
174
174
.226**
.298**
.711**
.000
.000
Sig. (2-tailed)
Y22
Y23
Skortotal
Pearson Correlation
Skortotal
.226**
Pearson Correlation
Y23
Sig. (2-tailed)
.003
174
174
174
174
.357**
.298**
.765**
Sig. (2-tailed)
.000
.000
174
174
174
174
.705**
.711**
.765**
Sig. (2-tailed)
.000
.000
.000
174
174
174
Pearson Correlation
Pearson Correlation
.000
Lampiran 5e: Hasil Analisa Pearson Correlation dengan SPSS 17
xl
174
Variable Dampak Individual
Correlations
Correlations
Y31
Y31
Y32
.345**
.753**
.000
.000
.000
174
174
174
174
.369**
.422**
.796**
.000
.000
Sig. (2-tailed)
Y32
Y33
Skortotal
Pearson Correlation
Skortotal
.369**
Pearson Correlation
Y33
Sig. (2-tailed)
.000
174
174
174
174
.345**
.422**
.746**
Sig. (2-tailed)
.000
.000
174
174
174
174
.753**
.796**
.746**
Sig. (2-tailed)
.000
.000
.000
174
174
174
Pearson Correlation
Pearson Correlation
.000
Lampiran 5f: Hasil Analisa Pearson Correlation dengan SPSS 17

xli
174
Variable Dampak Organisasional
Correlations
Correlations
Y41
Y41
Y42
.263**
.685**
.006
.000
.000
174
174
174
174
.208**
.403**
.725**
.000
.000
Sig. (2-tailed)
Y42
Y43
Skortotal
Pearson Correlation
Skortotal
.208**
Pearson Correlation
Y43
Sig. (2-tailed)
.006
174
174
174
174
.263**
.403**
.769**
Sig. (2-tailed)
.000
.000
174
174
174
174
.685**
.725**
.769**
Sig. (2-tailed)
.000
.000
.000
174
174
174
Pearson Correlation
Pearson Correlation
.000
Lampiran 6: Hasil Analisa Univariate Outliers dengan SPSS 17

xlii
174
Descriptives
[DataSet0]
Descriptive Statistics
N
Minimum
Maximum
Mean
Std. Deviation
Zscore(X11)
174
-1.53137
2.72710
.0000000
1.00000000
Zscore(X12)
174
-1.48481
1.84167
.0000000
1.00000000
Zscore(X13)
174
-1.43994
2.48658
.0000000
1.00000000
Zscore(X21)
174
-1.62694
2.46731
.0000000
1.00000000
Zscore(X22)
174
-1.63986
2.60080
.0000000
1.00000000
Zscore(X23)
174
-1.34741
2.43403
.0000000
1.00000000
Zscore(Y11)
174
-1.39798
1.97155
.0000000
1.00000000
Zscore(Y12)
174
-1.43229
2.04981
.0000000
1.00000000
Zscore(Y13)
174
-1.35290
2.75982
.0000000
1.00000000
Zscore(Y21)
174
-1.65285
2.53834
.0000000
1.00000000
Zscore(Y22)
174
-1.55647
2.25542
.0000000
1.00000000
Zscore(Y23)
174
-1.19445
2.65095
.0000000
1.00000000
Zscore(Y31)
174
-1.75306
1.99295
.0000000
1.00000000
Zscore(Y32)
174
-1.48179
2.10157
.0000000
1.00000000
Zscore(Y33)
174
-1.42628
2.77326
.0000000
1.00000000
Zscore(Y41)
174
-1.55519
2.34774
.0000000
1.00000000
Zscore(Y42)
174
-1.76405
2.42700
.0000000
1.00000000
Zscore(Y43)
174
-1.71435
2.21307
.0000000
1.00000000
Valid N (listwise)
174
xliii
Lampiran 7 : Analisa Faktor Konfirmasi Konstruk Eksogen
Lampiran 7 : Analisa Faktor Konfirmasi Konstruk Eksogen (sambungan)

xliv
Notes for Model (Default model)

Computation of degrees of freedom (Default model)
Number of distinct sample moments:

Number of distinct parameters to be estimated:
Degrees of freedom (21 - 13):
21
13
8
Result (Default model)
Minimum was achieved

Chi-square = 9.346
Degrees of freedom = 8
Probability level = .314
Estimates (Group number 1 - Default model)

Scalar Estimates (Group number 1 - Default model)
Maximum Likelihood Estimates
Regression Weights: (Group number 1 - Default model)
X21 <--- Kualitas Informasi

X13 <--- kualitas sistem
Estimate
1.000
1.237
1.157
1.000
.963
1.082
S.E.
C.R.
P Label
.209
.207
5.926
5.601
*** par_1
*** par_2
.179
.176
5.366
6.164
*** par_3
*** par_4
Standardized Regression Weights: (Group number 1 - Default model)
X21
X22
X23
X13
X12
<--<--<--<--<---
Kualitas Informasi
Kualitas Informasi
Kualitas Informasi
kualitas sistem
kualitas sistem
Estimate
.588
.732
.638
.628
.527
xlv
X11 <---
kualitas sistem
Estimate
.719
Covariances: (Group number 1 - Default model)
Estimate
S.E.
8.231 1.848
Kualitas Informasi <--> kualitas sistem
C.R.
4.455
Correlations: (Group number 1 - Default model)
Kualitas Informasi <-->
Estimate
.816
kualitas sistem
Variances: (Group number 1 - Default model)
Kualitas Informasi
kualitas sistem
ex21
ex22
ex23
ex13
ex12
ex11
Estimate
9.169
11.110
17.306
12.121
17.890
17.030
26.767
12.163
S.E.
2.533
2.872
2.288
2.179
2.498
2.408
3.333
2.113
C.R.
3.620
3.868
7.563
5.564
7.163
7.071
8.032
5.756
P Label
*** par_6
*** par_7
*** par_8
*** par_9
*** par_10
*** par_11
*** par_12
*** par_13
Squared Multiple Correlations: (Group number 1 - Default model)
X11
X12
X13
X23
X22
X21
Estimate
.517
.278
.395
.407
.536
.346
Matrices (Group number 1 - Default model)
xlvi
P Label
*** par_5
Implied (for all variables) Covariances (Group number 1 - Default model)
kualitas
sistem
kualitas
sistem
Kualitas
Informasi
X11
X12
X13
X23
X22
X21
Kualitas
Informasi
X11
X12
X13
X23
X22
X21
25.172
11.572
12.022
10.305
11.014
8.907
37.061
10.694
9.166
9.798
7.923
28.140
9.523
10.179
8.231
30.163
13.119
10.608
26.143
11.339
26.476
11.110
8.231
9.169
12.022
10.694
11.110
9.523
10.179
8.231
8.907
7.923
8.231
10.608
11.339
9.169
Implied (for all variables) Correlations (Group number 1 - Default model)
kualitas
sistem
kualitas
sistem
Kualitas
Informasi
X11
X12
X13
X23
X22
X21
Kualitas
Informasi
X11
X12
X13
X23
X22
X21
1.000
.379
.452
.374
.429
.345
1.000
.331
.274
.315
.253
1.000
.327
.375
.302
1.000
.467
.375
1.000
.431
1.000
1.000
.816
1.000
.719
.527
.628
.520
.597
.480
.586
.430
.512
.638
.732
.588
Implied Covariances (Group number 1 - Default model)
X11
X12
X13
X23
X22
X21
X11
25.172
11.572
12.022
10.305
11.014
8.907
X12
X13
X23
X22
X21
37.061
10.694
9.166
9.798
7.923
28.140
9.523
10.179
8.231
30.163
13.119
10.608
26.143
11.339
26.476
Implied Correlations (Group number 1 - Default model)
xlvii
X11
X12
X13
X23
X22
X21
X11
1.000
.379
.452
.374
.429
.345
X12
X13
X23
X22
X21
1.000
.331
.274
.315
.253
1.000
.327
.375
.302
1.000
.467
.375
1.000
.431
1.000
Residual Covariances (Group number 1 - Default model)
X11
X12
X13
X23
X22
X21
X11
.000
-.337
-.290
.420
-.492
1.623
X12
X13
X23
X22
X21
.000
1.230
-.672
-1.889
2.319
.000
-1.625
.317
.487
.000
1.182
-1.337
.000
-.475
.000
Standardized Residual Covariances (Group number 1 - Default model)
X11
X12
X13
X23
X22
X21
X11
.000
-.136
-.131
.188
-.232
.782
X12
X13
X23
X22
X21
.000
.475
-.255
-.762
.944
.000
-.697
.144
.225
.000
.501
-.583
.000
-.218
.000
Factor Score Weights (Group number 1 - Default model)
kualitas sistem
Kualitas Informasi
X11
.248
.102
X12
.100
.041
X13
.164
.068
X23
.074
.141
Total Effects (Group number 1 - Default model)
xlviii
X22
.117
.223
X21
.066
.126
X11
X12
X13
X23
X22
X21
kualitas sistem
1.082
.963
1.000
.000
.000
.000
Kualitas Informasi
.000
.000
.000
1.157
1.237
1.000
Standardized Total Effects (Group number 1 - Default model)
X11
X12
X13
X23
X22
X21
kualitas sistem
.719
.527
.628
.000
.000
.000
Kualitas Informasi
.000
.000
.000
.638
.732
.588
Direct Effects (Group number 1 - Default model)
X11
X12
X13
X23
X22
X21
kualitas sistem
1.082
.963
1.000
.000
.000
.000
Kualitas Informasi
.000
.000
.000
1.157
1.237
1.000
Standardized Direct Effects (Group number 1 - Default model)
X11
X12
X13
X23
X22
X21
kualitas sistem
.719
.527
.628
.000
.000
.000
Kualitas Informasi
.000
.000
.000
.638
.732
.588
Indirect Effects (Group number 1 - Default model)
xlix
X11
X12
X13
X23
X22
X21
kualitas sistem
.000
.000
.000
.000
.000
.000
Kualitas Informasi
.000
.000
.000
.000
.000
.000
Standardized Indirect Effects (Group number 1 - Default model)
X11
X12
X13
X23
X22
X21
kualitas sistem
.000
.000
.000
.000
.000
.000
Kualitas Informasi
.000
.000
.000
.000
.000
.000
Model Fit Summary

CMIN
Model
Default model
Saturated model
Independence model
NPAR
13
21
6
CMIN
9.346
.000
234.860
DF
8
0
15
P
.314
CMIN/DF
1.168
.000
15.657
RMR, GFI
Model
Default model
Saturated model
Independence model
RMR
.989
.000
8.835
GFI
.982
1.000
.594
AGFI
.954
PGFI
.374
.432
.424
Baseline Comparisons
Model
Default model
Saturated model
Independence model
NFI
Delta1
.960
1.000
.000
RFI
rho1
.925
.000
IFI
Delta2
.994
1.000
.000
TLI
rho2
.989
.000
CFI
.994
1.000
.000
Parsimony-Adjusted Measures
Model
Default model
Saturated model
Independence model
PRATIO
.533
.000
1.000
PNFI
.512
.000
.000
PCFI
.530
.000
.000
NCP
1.346
.000
219.860
LO 90
.000
.000
173.923
NCP
Model
Default model
Saturated model
Independence model
HI 90
13.250
.000
273.240
FMIN
Model
Default model
Saturated model
Independence model
FMIN
.054
.000
1.358
F0
.008
.000
1.271
LO 90
.000
.000
1.005
HI 90
.077
.000
1.579
RMSEA
Model
Default model
Independence model
RMSEA
.031
.291
LO 90
.000
.259
AIC
35.346
42.000
246.860
BCC
36.443
43.771
247.366
HI 90
.098
.324
PCLOSE
.601
.000
AIC
Model
Default model
Saturated model
Independence model
li
BIC
76.414
108.340
265.814
CAIC
89.414
129.340
271.814
ECVI
Model
Default model
Saturated model
Independence model
ECVI
.204
.243
1.427
LO 90
.197
.243
1.161
HI 90
.273
.243
1.735
MECVI
.211
.253
1.430
HOELTER
Model
Default model
Independence model
HOELTER
.05
288
19
HOELTER
.01
372
23
Lampiran 8 : Analisa Faktor Konfirmasi Konstruk Endogen
lii
Lampiran 8 : Analisa Faktor Konfirmasi Konstruk Endogen (sambungan)


78
30
48

Chi-square = 46.114

Y21 <--- Kepuasan Pengguna

Y13 <--- Faktor Penggunaan
y31 <--- Dampak Individual
y41 <--- Dampak Organisasi
Estimate
1.000
1.166
1.378
1.000
.949
.917
1.000
1.153
1.116
1.000
.999
1.237
S.E.
C.R.
P Label
.233
.245
4.998
5.614
*** par_1
*** par_2
.157
.167
6.059
5.492
*** par_3
*** par_4
.191
.184
6.049
6.074
*** par_5
*** par_6
.200
.235
5.002
5.267
*** par_7
*** par_8
liii
Y21
Y22
Y23
Y13
Y12
Y11
y31
y32
y33
y41
y42
y43
<--<--<--<--<--<--<--<--<--<--<--<---
Kepuasan Pengguna
Kepuasan Pengguna
Kepuasan Pengguna
Faktor Penggunaan
Faktor Penggunaan
Faktor Penggunaan
Dampak Individual
Dampak Individual
Dampak Individual
Dampak Organisasi
Dampak Organisasi
Dampak Organisasi
Estimate
.522
.578
.668
.708
.603
.534
.584
.677
.722
.536
.593
.650
Estimate
Kepuasan
Pengguna
Kepuasan
Pengguna
Faktor
Penggunaan
Dampak
Individual
Faktor
Penggunaan
Kepuasan
Pengguna
S.E.
C.R.
P Label
<--> Faktor Penggunaan
7.466 1.605
4.653
*** par_9
<--> Dampak Individual
5.103 1.359
3.755
*** par_10
<--> Dampak Individual
6.670 1.646
4.053
*** par_11
<--> Dampak Organisasi
6.704 1.677
3.998
*** par_12
6.771 1.711
3.958
*** par_13
5.895 1.510
3.905
*** par_14
Kepuasan Pengguna
Kepuasan Pengguna
Faktor Penggunaan
Dampak Individual
Faktor Penggunaan
Kepuasan Pengguna
<-->
<-->
<-->
<-->
<-->
<-->
Faktor Penggunaan
Dampak Individual
Dampak Individual
Dampak Organisasi
Dampak Organisasi
Dampak Organisasi
liv
Estimate
.816
.620
.583
.746
.678
.820
Kepuasan Pengguna
Faktor Penggunaan
Dampak Individual
Dampak Organisasi
ey21
ey22
ey23
ey13
ey12
ey11
ey31
ey32
ey33
ey41
ey42
ey43
Estimate
6.587
12.709
10.288
7.841
17.558
17.849
15.537
12.637
20.036
26.773
19.848
16.149
11.801
19.442
14.415
16.375
S.E.
2.085
2.889
2.830
2.386
2.176
2.299
2.370
2.147
2.708
3.351
2.572
2.436
1.999
2.414
1.942
2.499
C.R.
3.159
4.399
3.636
3.286
8.068
7.763
6.556
5.885
7.399
7.989
7.716
6.630
5.904
8.054
7.422
6.551
P Label
.002 par_15
*** par_16
*** par_17
.001 par_18
*** par_19
*** par_20
*** par_21
*** par_22
*** par_23
*** par_24
*** par_25
*** par_26
*** par_27
*** par_28
*** par_29
*** par_30
y43
y42
y41
y33
y32
y31
Y11
Y12
Y13
Y23
Y22
Y21
Estimate
.423
.352
.287
.521
.459
.341
.285
.364
.501
.446
.334
.273
lv
Model Fit Summary

CMIN
Model
Default model
Saturated model
Independence model
NPAR
30
78
12
CMIN
46.114
.000
501.535
DF
48
0
66
P
.550
CMIN/DF
.961
.000
7.599
RMR, GFI
Model
Default model
Saturated model
Independence model
RMR
1.116
.000
7.568
GFI
.958
1.000
.508
AGFI
.932
PGFI
.590
.418
.430
NFI
Delta1
.908
1.000
.000
RFI
rho1
.874
IFI
Delta2
1.004
1.000
.000
TLI
rho2
1.006
Model
Default model
Saturated model
Independence model
.000
.000
Model
Default model
Saturated model
Independence model
PRATIO
.727
.000
1.000
PNFI
.660
.000
.000
NCP
.000
.000
435.535
LO 90
.000
.000
368.026
PCFI
.727
.000
.000
NCP
Model
Default model
Saturated model
Independence model
lvi
HI 90
17.954
.000
510.524
CFI
1.000
1.000
.000
FMIN
Model
Default model
Saturated model
Independence model
FMIN
.267
.000
2.899
F0
.000
.000
2.518
LO 90
.000
.000
2.127
HI 90
.104
.000
2.951
RMSEA
Model
Default model
Independence model
RMSEA
.000
.195
LO 90
.000
.180
HI 90
.046
.211
AIC
106.114
156.000
525.535
BCC
110.989
168.675
527.485
PCLOSE
.968
.000
AIC
Model
Default model
Saturated model
Independence model
BIC
200.886
402.406
563.444
CAIC
230.886
480.406
575.444
ECVI
Model
Default model
Saturated model
Independence model
ECVI
.613
.902
3.038
LO 90
.624
.902
2.648
HI 90
.728
.902
3.471
HOELTER
Model
Default model
Independence model
HOELTER
.05
245
30
HOELTER
.01
277
33
lvii
MECVI
.642
.975
3.049
Lampiran 9 : Analisis Structural Equation Model (SEM) secara Full Model



Chi-square = 129.197
lviii
171
45
126
Lampiran 9 : Analisis Full Model Structural Equation Model (sambungan)

Estimates (Group number 1 - Default model)
Estimate
Faktor
Penggunaan
Faktor
Penggunaan
Kepuasan
Pengguna
Kepuasan
Pengguna
Kepuasan
Pengguna
Dampak
Individual
Dampak
Individual
Dampak
Organisasi
X21
X22
X23
X13
X12
X11
Y21
Y22
Y23
<--- Kualistas Sistem
S.E.
C.R.
P Label
-.238 .287
-.831
.406 par_14
<--- Kualitas Informasi
.383 .310
1.234
.217 par_19
.294 .211
1.391
.164 par_13
-.304 .195
-1.561
.119 par_18
<--- Faktor Penggunaan
.554 .123
4.497
*** par_21
<--- Kepuasan Pengguna
.935 .462
2.025
.043 par_15
.088 .294
.300
.764 par_16
<--- Dampak Individual
.690 .152
4.528
*** par_17

Kualitas
<--Informasi
Kepuasan
<--Pengguna
.874 .155
1.093 .159
5.644
6.864
*** par_1
*** par_2
6.180
5.413
*** par_3
*** par_4
4.900
5.420
*** par_5
*** par_6
1.000
.891 .144
.850 .157
1.000
1.000
1.237 .252
1.393 .257
lix
Estimate
Y13
Y12
Y11
Y33
Y32
Y31
Y41
Y42
Y43
Faktor
Penggunaan
Dampak
<--Individual
Dampak
<--Organisasi
<--- Dampak Organisasi
<--- Dampak Organisasi
<---
S.E.
<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<---
P Label
6.090
5.528
*** par_7
*** par_8
6.861
6.091
*** par_9
*** par_10
4.836
5.060
*** par_11
*** par_12
1.000
.975 .160
.933 .169
1.000
1.019 .148
.900 .148
1.000
1.057 .218
1.284 .254
Faktor Penggunaan
Faktor Penggunaan
Kepuasan Pengguna
Kepuasan Pengguna
Kepuasan Pengguna
Dampak Individual
Dampak Individual
Dampak Organisasi
X21
X22
X23
X13
X12
X11
Y21
Y22
Y23
Y13
Y12
Y11
Y33
Y32
C.R.
Kualistas Sistem
Kualitas Informasi
Kualitas Informasi
Kualistas Sistem
Faktor Penggunaan
Kepuasan Pengguna
Faktor Penggunaan
Dampak Individual
Kualitas Informasi
Kualitas Informasi
Kualitas Informasi
Kualistas Sistem
Kualistas Sistem
Kualistas Sistem
Kepuasan Pengguna
Kepuasan Pengguna
Kepuasan Pengguna
Faktor Penggunaan
Faktor Penggunaan
Faktor Penggunaan
Dampak Individual
Dampak Individual
lx
Estimate
-.249
.377
.410
-.452
.787
.683
.092
.862
.588
.740
.631
.619
.515
.735
.505
.593
.652
.699
.612
.537
.684
.633
Y31
Y41
Y42
Y43
<--<--<--<---
Dampak Individual
Dampak Organisasi
Dampak Organisasi
Dampak Organisasi
Estimate
.557
.520
.608
.654
Estimate
S.E.
10.365 2.039
Kualitas Informasi <--> Kualistas Sistem
C.R.
5.082
Kualitas Informasi <-->
Kualistas Sistem
Estimate
.812
Kualitas Informasi
Kualistas Sistem
error II
error I
error III
error IV
ex21
ex22
ex23
ex13
ex12
ex11
ey21
ey22
ey23
ey13
ey12
ey11
ey33
ey32
ey31
Estimate
11.991
13.601
11.757
1.455
4.839
1.891
17.322
11.820
18.172
17.346
27.227
11.571
17.996
17.394
16.102
12.950
19.704
26.675
13.103
17.886
20.800
S.E.
3.017
2.941
2.850
1.104
1.709
1.076
2.266
2.166
2.494
2.403
3.348
2.103
2.215
2.294
2.388
2.139
2.698
3.342
1.945
2.442
2.586
lxi
C.R.
3.975
4.624
4.125
1.318
2.832
1.759
7.645
5.457
7.287
7.219
8.131
5.503
8.124
7.581
6.742
6.053
7.304
7.983
6.737
7.324
8.042
P Label
*** par_22
*** par_23
*** par_24
.188 par_25
.005 par_26
.079 par_27
*** par_28
*** par_29
*** par_30
*** par_31
*** par_32
*** par_33
*** par_34
*** par_35
*** par_36
*** par_37
*** par_38
*** par_39
*** par_40
*** par_41
*** par_42
P Label
*** par_20
Estimate
19.914
14.015
16.229
ey41
ey42
ey43
S.E.
2.483
1.952
2.530
C.R.
8.021
7.180
6.414
P Label
*** par_43
*** par_44
*** par_45
Estimate
.052
.763
.580
.743
.428
.370
.270
.310
.400
.468
.288
.374
.489
.426
.351
.255
.540
.265
.384
.398
.548
.346
Faktor Penggunaan
Kepuasan Pengguna
Dampak Individual
Dampak Organisasi
Y43
Y42
Y41
Y31
Y32
Y33
Y11
Y12
Y13
Y23
Y22
Y21
X11
X12
X13
X23
X22
X21
Matrices (Group number 1 - Default model)

Implied (for all variables) Covariances (Group number 1 - Default model)
Total Effects (Group number 1 - Default model)
Faktor
Penggunaan
Kualistas
Sistem
Kualitas
Informasi
Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
-.238
.383
.000
.000
.000
.000
lxii
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
Y43
Y42
Y41
Y31
Y32
Y33
Y11
Y12
Y13
Y23
Y22
Y21
X11
X12
X13
X23
X22
X21
Kualistas
Sistem
Kualitas
Informasi
Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
-.436
.506
.554
.000
.000
.000
-.429
.507
.607
.935
.000
.000
-.296
.350
.418
.645
.690
.000
-.380
-.312
-.296
-.386
-.437
-.429
-.222
-.232
-.238
-.607
-.539
-.436
1.000
.850
.891
.000
.000
.000
.449
.369
.350
.456
.516
.507
.357
.373
.383
.705
.626
.506
.000
.000
.000
1.000
1.093
.874
.537
.442
.418
.546
.618
.607
.933
.975
1.000
.772
.686
.554
.000
.000
.000
.000
.000
.000
.828
.682
.645
.842
.953
.935
.000
.000
.000
1.393
1.237
1.000
.000
.000
.000
.000
.000
.000
.885
.729
.690
.900
1.019
1.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
1.284
1.057
1.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
Standardized Total Effects (Group number 1 - Default model)
Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
Kualistas
Sistem
Kualitas
Informasi
Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
-.249
.377
.000
.000
.000
.000
-.648
.706
.787
.000
.000
.000
-.466
.517
.629
.683
.000
.000
-.402
.446
.543
.589
.862
.000
lxiii
Y43
Y42
Y41
Y31
Y32
Y33
Y11
Y12
Y13
Y23
Y22
Y21
X11
X12
X13
X23
X22
X21
Kualistas
Sistem
-.263
-.244
-.209
-.259
-.295
-.319
-.134
-.153
-.174
-.423
-.384
-.327
.735
.515
.619
.000
.000
.000
Kualitas
Informasi
.292
.271
.232
.288
.327
.354
.202
.230
.263
.461
.419
.357
.000
.000
.000
.631
.740
.588
Faktor
Penggunaan
.355
.330
.282
.350
.398
.430
.537
.612
.699
.513
.466
.397
.000
.000
.000
.000
.000
.000
Kepuasan
Pengguna
.385
.358
.306
.380
.433
.467
.000
.000
.000
.652
.593
.505
.000
.000
.000
.000
.000
.000
Dampak
Individual
.564
.524
.448
.557
.633
.684
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
Dampak
Organisasi
.654
.608
.520
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
Direct Effects (Group number 1 - Default model)
Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
Y43
Y42
Y41
Y31
Y32
Y33
Kualistas
Sistem
Kualitas
Informasi
Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
-.238
.383
.000
.000
.000
.000
-.304
.294
.554
.000
.000
.000
.000
.000
.088
.935
.000
.000
.000
.000
.000
.000
.690
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.900
1.019
1.000
1.284
1.057
1.000
.000
.000
.000
lxiv
Y11
Y12
Y13
Y23
Y22
Y21
X11
X12
X13
X23
X22
X21
Kualistas
Sistem
.000
.000
.000
.000
.000
.000
1.000
.850
.891
.000
.000
.000
Kualitas
Informasi
.000
.000
.000
.000
.000
.000
.000
.000
.000
1.000
1.093
.874
Faktor
Penggunaan
.933
.975
1.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
Kepuasan
Pengguna
.000
.000
.000
1.393
1.237
1.000
.000
.000
.000
.000
.000
.000
Dampak
Individual
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
Dampak
Organisasi
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
Standardized Direct Effects (Group number 1 - Default model)
Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
Y43
Y42
Y41
Y31
Y32
Y33
Y11
Y12
Y13
Y23
Y22
Y21
Kualistas
Sistem
Kualitas
Informasi
Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
-.249
.377
.000
.000
.000
.000
-.452
.410
.787
.000
.000
.000
.000
.000
.092
.683
.000
.000
.000
.000
.000
.000
.862
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.537
.612
.699
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.652
.593
.505
.000
.000
.000
.557
.633
.684
.000
.000
.000
.000
.000
.000
.654
.608
.520
.000
.000
.000
.000
.000
.000
.000
.000
.000
lxv
X11
X12
X13
X23
X22
X21
Kualistas
Sistem
.735
.515
.619
.000
.000
.000
Kualitas
Informasi
.000
.000
.000
.631
.740
.588
Faktor
Penggunaan
.000
.000
.000
.000
.000
.000
Kepuasan
Pengguna
.000
.000
.000
.000
.000
.000
Dampak
Individual
.000
.000
.000
.000
.000
.000
Dampak
Organisasi
.000
.000
.000
.000
.000
.000
Indirect Effects (Group number 1 - Default model)
Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
Y43
Y42
Y41
Y31
Y32
Y33
Y11
Y12
Y13
Y23
Y22
Y21
X11
X12
X13
X23
X22
X21
Kualistas
Sistem
Kualitas
Informasi
Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
.000
.000
.000
.000
.000
.000
-.132
.212
.000
.000
.000
.000
-.429
.507
.518
.000
.000
.000
-.296
.350
.418
.645
.000
.000
-.380
-.312
-.296
-.386
-.437
-.429
-.222
-.232
-.238
-.607
-.539
-.436
.000
.000
.000
.000
.000
.000
.449
.369
.350
.456
.516
.507
.357
.373
.383
.705
.626
.506
.000
.000
.000
.000
.000
.000
.537
.442
.418
.546
.618
.607
.000
.000
.000
.772
.686
.554
.000
.000
.000
.000
.000
.000
.828
.682
.645
.842
.953
.935
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.885
.729
.690
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
lxvi
Standardized Indirect Effects (Group number 1 - Default model)
Kualistas
Sistem
Kualitas
Informasi
Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
.000
.000
.000
.000
.000
.000
-.196
.296
.000
.000
.000
.000
-.466
.517
.538
.000
.000
.000
-.402
.446
.543
.589
.000
.000
-.263
-.244
-.209
-.259
-.295
-.319
-.134
-.153
-.174
-.423
-.384
-.327
.000
.000
.000
.000
.000
.000
.292
.271
.232
.288
.327
.354
.202
.230
.263
.461
.419
.357
.000
.000
.000
.000
.000
.000
.355
.330
.282
.350
.398
.430
.000
.000
.000
.513
.466
.397
.000
.000
.000
.000
.000
.000
.385
.358
.306
.380
.433
.467
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.564
.524
.448
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
Y43
Y42
Y41
Y31
Y32
Y33
Y11
Y12
Y13
Y23
Y22
Y21
X11
X12
X13
X23
X22
X21
Model Fit Summary
CMIN
Model
Default model
Saturated model
Independence model
NPAR
45
171
18
CMIN
129.197
.000
804.183
lxvii
DF
126
0
153
P
.405
CMIN/DF
1.025
.000
5.256
RMR, GFI
Model
Default model
Saturated model
Independence model
RMR
1.521
.000
6.123
GFI
.926
1.000
.522
AGFI
.900
PGFI
.682
.465
.467
NFI
Delta1
.839
1.000
.000
RFI
rho1
.805
IFI
Delta2
.995
1.000
.000
TLI
rho2
.994
Model
Default model
Saturated model
Independence model
.000
.000
CFI
.995
1.000
.000
Model
Default model
Saturated model
Independence model
PRATIO
.824
.000
1.000
PNFI
.691
.000
.000
PCFI
.819
.000
.000
NCP
3.197
.000
651.183
LO 90
.000
.000
566.157
NCP
Model
Default model
Saturated model
Independence model
HI 90
34.246
.000
743.717
FMIN
Model
Default model
Saturated model
Independence model
FMIN
.747
.000
4.648
F0
.018
.000
3.764
LO 90
.000
.000
3.273
HI 90
.198
.000
4.299
RMSEA
Model
Default model
RMSEA
.012
LO 90
.000
lxviii
HI 90
.040
PCLOSE
.995
Model
Independence model
RMSEA
.157
LO 90
.146
HI 90
.168
AIC
219.197
342.000
840.183
BCC
230.300
384.195
844.624
PCLOSE
.000
AIC
Model
Default model
Saturated model
Independence model
BIC
361.354
882.198
897.046
CAIC
406.354
1053.198
915.046
ECVI
Model
Default model
Saturated model
Independence model
ECVI
1.267
1.977
4.857
LO 90
1.249
1.977
4.365
HI 90
1.447
1.977
5.391
MECVI
1.331
2.221
4.882
HOELTER
Model
Default model
Independence model
HOELTER
.05
206
40
HOELTER
.01
223
43
Assessment of normality (Group number 1)
Variable
Y43
Y42
Y41
Y31
Y32
Y33
Y11
Y12
Y13
min
4.000
4.000
4.000
4.000
4.000
4.000
4.000
4.000
4.000
max
25.000
25.000
25.000
25.000
25.000
25.000
25.000
25.000
25.000
skew
.809
.767
.840
.646
.637
1.117
.711
.682
1.094
c.r.
4.355
4.129
4.526
3.476
3.433
6.017
3.827
3.672
5.891
lxix
kurtosis
-.026
.195
.207
-.367
-.235
1.116
-.388
-.288
1.068
c.r.
-.071
.525
.557
-.988
-.634
3.006
-1.046
-.776
2.875
Variable
Y23
Y22
Y21
x11
x12
x13
X23
X22
X21
Multivariate
min
4.000
4.000
4.000
4.000
4.000
4.000
4.000
4.000
4.000
max
25.000
25.000
25.000
25.000
25.000
25.000
25.000
25.000
25.000
skew
1.157
.618
.634
.740
.686
.820
.636
.625
.621
c.r.
6.230
3.328
3.413
3.987
3.692
4.417
3.426
3.365
3.343
kurtosis
1.039
-.061
.186
.409
-.603
.331
-.015
.206
.127
5.570
c.r.
2.798
-.164
.502
1.101
-1.623
.892
-.042
.555
.343
1.369
Observations farthest from the centroid (Mahalanobis distance) (Group number 1)
Observation number
15
155
133
68
114
8
35
169
56
52
21
108
75
174
63
157
134
61
49
166
150
55
17
171
Mahalanobis d-squared
31.657
31.598
30.097
29.998
29.427
29.249
28.615
28.346
28.294
28.269
28.117
27.707
27.547
27.391
27.311
27.227
26.846
26.704
26.570
26.274
26.222
26.196
26.129
26.033
lxx
p1
.024
.025
.037
.037
.043
.045
.053
.057
.058
.058
.060
.067
.069
.072
.073
.075
.082
.085
.087
.094
.095
.095
.097
.099
p2
.986
.929
.955
.894
.877
.806
.824
.780
.679
.559
.480
.494
.431
.372
.296
.231
.260
.221
.186
.199
.150
.106
.078
.061
Observation number
27
163
51
80
9
41
101
147
137
164
122
20
28
54
118
12
102
149
29
132
37
66
16
160
25
124
154
104
120
46
173
50
74
26
99
19
105
25.941
25.892
25.701
25.634
25.418
25.357
25.177
25.177
25.162
25.050
24.699
24.190
23.681
23.194
22.293
22.251
22.229
21.839
21.814
21.705
21.594
21.542
21.501
21.389
21.294
21.148
21.140
21.076
21.033
20.701
20.688
20.644
20.630
20.487
20.400
20.234
20.219
lxxi
p1
.101
.102
.107
.108
.114
.115
.120
.120
.121
.124
.133
.149
.166
.183
.219
.221
.222
.239
.240
.245
.251
.253
.255
.260
.265
.272
.272
.276
.278
.295
.295
.298
.299
.306
.311
.320
.321
p2
.046
.032
.031
.022
.023
.016
.016
.009
.006
.005
.008
.024
.063
.136
.468
.418
.360
.502
.446
.437
.431
.392
.350
.346
.335
.352
.296
.271
.238
.353
.301
.268
.224
.241
.232
.263
.221
Observation number
96
140
125
161
119
127
123
89
10
39
121
162
59
94
14
172
146
60
38
92
138
77
57
153
4
86
53
97
69
159
88
43
64
144
128
87
117
20.207
20.197
20.165
19.918
19.838
19.649
19.489
19.395
19.331
19.281
19.265
19.250
19.152
19.151
18.996
18.922
18.901
18.655
18.604
18.584
18.510
18.226
18.069
18.008
17.955
17.709
17.685
17.551
17.293
17.226
17.218
16.932
16.818
16.657
16.632
16.475
16.409
lxxii
p1
.321
.322
.324
.337
.342
.353
.362
.368
.372
.375
.376
.377
.382
.383
.392
.397
.398
.413
.417
.418
.423
.441
.451
.455
.459
.475
.477
.486
.503
.508
.508
.528
.536
.547
.548
.559
.564
p2
.181
.146
.123
.177
.169
.209
.240
.239
.224
.203
.169
.138
.139
.109
.129
.123
.101
.156
.141
.116
.111
.188
.223
.210
.193
.279
.244
.272
.383
.371
.320
.460
.482
.540
.497
.552
.540
Observation number
136
18
16.339
16.297
p1
.569
.572
p2
.531
.501
Lampiran 10 : Komposisi responden berdasarkan jabatan

NO
Occupation
Total
Supervisor
88
Data Controller
62
Data Collector
48
Superintendent
32
Leading hand
29
Maintenance Mechanical Engineer
21
lxxiii
Scheduler
17
Coordinator
16
Planner
16
10
Officer Administrative
12
11
Maintenance Electrical Engineer
11
12
Inspector part
10
13
Manager
14
Specialist Condition Monitoring
15
Administrative officer
16
Technician Condition Monitoring
17
Sr. Maintenance Mechanical Engineer
18
Specialist Contract
19
Specialist Purchasing
20
Master Maintenance
21
Operator
Lampiran 10 a : Komposisi responden berdasarkan jabatan (lanjutan)

NO
Occupation
Total
22
Part Chaser
23
Master Operator
24
Secretary
25
Senior Draftman
26
Senior Specialist Contract
27
Advisor
28
Assistant Condition Monitoring
29
Drafter
lxxiv
30
Electrican
31
Field Officer
32
General Manager
33
Material Handling
34
Officer Material Handling
35
Officert Maintenance Training
36
Process Engineer
37
Senior Advisor
38
Senior Planner
39
Senior Specialist Purchasing
40
Service Order Specialist
41
Specialist Control System
42
Sr. Process Engineer
Lampiran 10 c : Komposisi responden berdasarkan jabatan (lanjutan)

NO
Occupation
Total
43
Stastician
44
Tradesperson Mechanical
Grand Total
lxxv
454

Dampak Implementasi ERP

Diunggah oleh

Informasi Dokumen

Judul Asli

Hak Cipta

Format Tersedia

Bagikan dokumen Ini

Bagikan atau Tanam Dokumen

Opsi Berbagi

Apakah menurut Anda dokumen ini bermanfaat?

Apakah konten ini tidak pantas?

Hak Cipta:

Format Tersedia

Dampak Implementasi ERP

Diunggah oleh

Hak Cipta:

Format Tersedia

DAFTAR PUSTAKA

Al-Hakim, L. (2007). Information Quality Management: Theory and Applications.

Shtub, A .( 1999). Definitions, Enterprise Resource Planning (ERP): The Dynamics

DAMPAK ORGANISASIONAL IMPLEMENTASI ELLIPSE

Kualitas Sistem (System Quality)

Faktor-Faktor Penentu Keberhasilan

Ellipse dapat diandalkan untuk mendukup operasional

Fiture fiture dan fasilitas yang disediakan Ellipse

B. Kualitas Informasi ( Informasi Quality)

Faktor-Faktor Penentu keberhasilan

Data- data yang anda dapatkan dari Ellipse selalu

Format format data yang anda padatkan dari Ellipse

Faktor-Faktor Penentu keberhasilan

Frekuensi pengunaan ellips atau anda bekerja dengan

D. Kepuasan Pemakai ( User Satisfaction )

Faktor-Faktor Penentu keberhasilan

Anda puasa dengan performa yang ditunjukkan

Anda sangat puas dengan setiap keputusan yang

Anda sangat puas interface atau tampilan dari fiture

E. Dampak Individual ( Individual Impact )

Faktor-Faktor Penentu keberhasilan

Ellipse secara nyata telah membantu anda dalam

F. Dampak Organisasi ( Organizational Impact )

Faktor-Faktor Penentu keberhasilan

Ellipse secara nyata membantu untuk mencapai

Lampiran 2a: Rekapitulasi Kuisioner Jawaban Responden

Indikator Pengukuran (Variabel Manifes)

Lampiran 2b: Rekapitulasi Kuisioner Jawaban Responden (lanjutan)

Indikator Pengukuran (Variabel Manifes)

Lampiran 2c: Rekapitulasi Kuisioner Jawaban Responden (lanjutan)

Indikator Pengukuran (Variabel Manifes)

Lampiran 2d: Rekapitulasi Kuisioner Jawaban Responden (lanjutan)

Indikator Pengukuran (Variabel Manifes)

Lampiran 3a: Tranformasi data untuk mengatasi Multikolinieritas.

Indikator Pengukuran (Variabel Manifes)

Lampiran 3b: Tranformasi data untuk mengatasi Multikolinieritas (lanjutan).

Indikator Pengukuran (Variabel Manifes)

Lampiran 3c: Tranformasi data untuk mengatasi Multikolinieritas (lanjutan).

Indikator Pengukuran (Variabel Manifes)

Lampiran 3d: Tranformasi data untuk mengatasi Multikolinieritas (lanjutan).

Indikator Pengukuran (Variabel Manifes)

Lampiran 4 a : Hasil Analisa Cronbach's Alpha dengan SPSS 17

Scale: ALL VARIABLES

Case Processing Summary

a. Listwise deletion based on all variables in the

Lampiran 4b: Hasil Analisa Cronbach's Alpha dengan SPSS 17

Scale: ALL VARIABLES

Case Processing Summary

a. Listwise deletion based on all variables in the

Lampiran 4c: Hasil Analisa Cronbach's Alpha dengan SPSS 17

Scale: ALL VARIABLES

Case Processing Summary

a. Listwise deletion based on all variables in the

Lampiran 4d: Hasil Analisa Cronbach's Alpha dengan SPSS 17

Variable Kepuasan Pengguna

Scale: ALL VARIABLES

Case Processing Summary

a. Listwise deletion based on all variables in the

Lampiran 4e: Hasil Analisa Cronbach's Alpha dengan SPSS 17

Variable Faktor Dampak Individual

Scale: ALL VARIABLES

Case Processing Summary

a. Listwise deletion based on all variables in the