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DAFTAR PUSTAKA

Al-Hakim, L. (2007). Information Quality Management: Theory and Applications.


Hershey: Idea Group Publishing
Chien, W., & Tsaur,S. (2007). Investigating The Success of ERP System: Case Studies
in Three Taiwaness High- Tech Industries. Taiwan: Ching Yun University.
DeLone, W., & McLean, E. (2003). The DeLone and McLean Model of Information
Systems Success A Ten-Year Update. Journal of Management Information
Systems. .
DeLone, W.H., & McLean, E.R. (1992). Information systems success: The quest for
the dependent variable. Informations SystemsResearch.
Echendu, J & Brown,k.( 2010). Definitions, Concepts and Scope of Engineering
Asset Management. London : Springer- Verlag London Limited
Garvin, David A. (1988). Managing Quality: The Strategic and Competitive Edge.
United State of America: Harvard Business School.
Grabot, B & Mayere,T.( 2008). ERP Systems and Organisational Change. London:
Springer- Verlag London Limited.
Hasting, N. (2010). Physical Asset Management. London: Springer- Verlag London
Limited.
Halonen, R. (2011). Reflecting With the DeLone & McLean Model. Helsinki :
International Workshop on Practice Research.

Hirata, T & Gehrke,J. (2009). Customer Satifaction Planning. New York : CRC Press
Taylor & Francis Group.
Jogiyanto. (2006). Model Kesuksesan Sistem Teknologi Informasi. Yogyakarta: ANDI
Yogyakarta.
Jogiyanto.( 2007). Sistem Informasi Keperilakuan. Yogyakarta: ANDI Yogyakarta.
Jogiyanto. (2007). Model Kesuksesan : Sistem Teknologi Informasi. Yogyakarta:
ANDI Yogyakarta.
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Knight, S., & Burn, J. (2005). Developing a Framework for Assessing Information
Quality on the World Wide Web Introduction. Science Journal, 8
Kusnendi. (2008). Model Model Persamaan Struktural. Bandung: Satu Group
Sample dengan Lisrel : Alfa Beta.
Lin, H., Hsu, P & Ting, P., (2005). ERP Systems Success: An Integration of IS
Success Model and Balanced Scorecard. Australian : Australian Computer
Society Inc.
Mclood, R & Schell, G. (2008). Management Information System. India : Pearson
Education, Inc.
zkan, S., & Bilgen,S. (2003). Notes Towards Information System (IS) Success : A
Literature Review and Comparison of Two IS Success Model Within The
Context of The Internet. International Conference WWW/Internet
Palmer, R. 2006, Maintenance Planning and Scheduling Handbook. New York:
McGraw-Hill, Inc.
Prez-Mira, B. (1995) . Validity Delone and McLeans Model of Information System
Success at The Web Site Level of Analysis. Louisiana State University: E. J.
Ourso College of Business business school
Radityo, D., & Zulaikha. (2007). Pengujian Model DeLone and McLean Dalam
Pengembangan Sistem Informasi Manajemen Kajian Sebuah Kasus.
Semarang : Universitas Diponegoro.
Ramakrishnan, R & Gehrke,J. (2003). Database Management System. New York :
Mc Graw Hill International.
Rini, A. (2008). 1.
Model Kesuksesan Implementasi ERP (Enterprise Resource
Planning) Pada Perusahaan PT Apac Inti Corpora untuk Pabrik Spinning
II di Bawen. Yogyakarta : Universitas Gajah Mada

Scott, M., &Acton,T. (2004). The Influence of Quality on The Success of Ecommerce
System. Irlandia : National University of Ireland.

xviii

Shtub, A .( 1999). Definitions, Enterprise Resource Planning (ERP): The Dynamics


of Operation Managemet. United States of America: Kluwer Academic
Publishers
Wallace, T & Kremzar, M. (2001). ERP:Making It Happen. Canada: John Wiley &
Sons, Inc.
Wijaya, T. (2009).Analisis Structural Equation Modeling Menggunakan AMOS.
Yogyakarta : Universitas Atma Jaya .
Wong, Z. (2011). A Proposed Revision to the DeLone and McLeans IS Success
Model. California, USA : Sonoma State University.

Lampiran 1
KUISIONER
xix

DAMPAK ORGANISASIONAL IMPLEMENTASI ELLIPSE

PENTUNJUK PENGISIAN
Bapak Bapak dan Ibu- Ibu yang terhormat, kuisioner ini terdiri dari
beberapa pertanyaan yang dimaksud untuk mendapatkan persepsi faktor-faktor
pendukung keberhasilan implementasi ERP- Ellipse dan dampaknya terhadap
individual pemakainya serta dampak secara organisasional di PID dan MSD.
Kerja sama Bapak-Bapak dan Ibu-Ibu sekalian untuk mengisi pertanyaan
dengan jujur sangat saya hargai. Harapannya dari jawaban jawaban yang diberikan
dapat diolah dan didefinisikan, sehingga tingkat kesuksesan penerapan ERP- Ellipse
PID dan MSD dapat diukur dengan baik. Dari pengukuran ini diharapkan dapat
dipergunakan sebagai bahan pijakan perbaikan atau improvement penerapan Eliips di
PT. Kaltim prima Coal untuk mendukung pencapai tujuan bisnis perusahaan.
Mohon dibaca dengan seksama dan teliti, pertanyaan pertanyaan berikut,
tidak ada jawaban salah dari pertanyaan tersebut. Mohon dijawab seluruh pertanyaan
berikut agar hasilnya bisa diolah dan dianalisa. Sebelumnya saya ucapkan terimakasih
atas partisipasi Bapak-Bapak dan Ibu- Ibu sekalian.
Hormat saya

Tikto Hartanto

A.

Kualitas Sistem (System Quality)

xx

No

Faktor-Faktor Penentu Keberhasilan

X1.2

Ellipse dapat diandalkan untuk mendukup operasional


departemen anda dan Ellipse tidak pernah mengalami
error selama anda menggunakanya.
Ketika anda meng-input data atau mengambil data,
Ellipse mampu merespond dengan waktu yang cepat.

X1.3

Fiture fiture dan fasilitas yang disediakan Ellipse


mudah dipelajari dan digunakan.

X1.1

Sangat
Tidak
Setuju
1

Tidak
Setuju

Setuju

Sangat
Setuju

Sangat
Setuju
Sekali
5

B. Kualitas Informasi ( Informasi Quality)


Sangat
Tidak
Setuju
1

No

Faktor-Faktor Penentu keberhasilan

X2.1

Data- data yang anda dapatkan dari Ellipse selalu


memberikan tingkat akurasi yang tinggi .

X2.2
X2.4

Tidak
Setuju

Setuju

Sangat
Setuju

Sangat
Setuju
Sekali
5

Format format data yang anda padatkan dari Ellipse


sangat
membantu
dan
memudahkan
anda
membacanya.
Fitur fitur yang disediakan oleh Ellipse dan format
format keluaran dari Ellipse sangat lengkap untuk
penyusunan laporan anda dan rencana kerja anda.

C. Penggunaan ( Use )
No

Y1.1

Y1.2

Y1.3

Faktor-Faktor Penentu keberhasilan

Frekuensi pengunaan ellips atau anda bekerja dengan


ellips sangat tinggi. Transaksi kerja atau memberikan
perintah kerja anda selalu menggunakan ellipse,
seperti ada selalu menerbitkan ILS, anda tidak lagi
menggunakan Paper Work Request.
Jumlah laporan yang bisa didapat dari ellipse cukup
lengkap. Ellipse dapat memberikan anda laporan yang
lengkap, seperti: data produksi, manpower utilisasi,
backlog, MTBS unit dll.
Fitur Fitur dan fasilitas yang disediakan oleh Ellipse
terutilisasi dengan maksimal termasuk fungsi fungsi
statistik seperti: Equipment Dowtime report, Statistik
Analysis report,Dowtime Frequency dll

D. Kepuasan Pemakai ( User Satisfaction )

xxi

Sangat
Tidak
Setuju

Tidak
Setuju

Setuju

Sangat
Setuju

Sangat
Setuju
Sekali

No

Faktor-Faktor Penentu keberhasilan

Y2.1

Anda puasa dengan performa yang ditunjukkan


Ellipse sampai saat ini.

Y2.2

Anda sangat puas dengan setiap keputusan yang


didasarkan atas data yang diberikan Ellipse.

Y2.3

Anda sangat puas interface atau tampilan dari fiture


fiture yang di berikan oleh ellipse.

Sangat
Tidak
Setuju
1

Tidak
Setuju

Setuju

Sangat
Setuju

Sangat
Setuju
Sekali
5

E. Dampak Individual ( Individual Impact )


No

Y3.1
Y3.2
Y3.3

Faktor-Faktor Penentu keberhasilan

Sangat
Tidak
Setuju

Tidak
Setuju

Setuju

Sangat
Setuju

Sangat
Setuju
Sekali

Sangat
Tidak
Setuju

Tidak
Setuju

Setuju

Sangat
Setuju

Sangat
Setuju
Sekali

Ellipse secara nyata telah membantu anda dalam


memecahkan masalah yang anda temui dengan cepat
berkat data- data yang diberikannya.
Setiap masalah yang dipecahkan atas dasar data yang
diberikan oleh Ellipse, memberikan dampak
keputusan anda menjadi akurat.
Ellipse secara nyata membuat anda menjadi lebih
efisien
dalam
memecahkan
masalah
dan
melaksanakan tugas harian anda.

F. Dampak Organisasi ( Organizational Impact )


No

Y4.1

Y4.2

Y4.3

Faktor-Faktor Penentu keberhasilan

Ellipse secara nyata membantu untuk mencapai


penguran biaya operasional dan maintenance , seperti
inventory yang lebih baik dll
Ellipse meningkatkan produktifitas karyawan KPC
secara umum, misal: jumlah Wo yang dikerjakan
sesuai dengan target karena terkontrol dalam Ellipse,
fungsi planner bekerja maksimal dll
Kualitas kinerja kinerja section atau departemen anda
lebih baik karena Ellips secara nyata membantu anda
untuk medokumentasikan procedure kerja yang baik,
kebutuhan spare part dll sehingga dampaknya kinerja
crew menjadi lebih berkualitas karena terencana
dengan baik.

Lampiran 2a: Rekapitulasi Kuisioner Jawaban Responden


xxii

Indikator Pengukuran (Variabel Manifes)


No

Kualitas
Sistem

Kualitas
Informasi

Penggunaan
Informasi

Kepuasan
Pengguna

Dampak
Individual

Dampak
Organisasi

X11 X12 X13 X21 X22 X23 Y11 Y12 Y13 Y21 Y22 Y23 Y31 Y32 Y33 Y41 Y42 Y43

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46

2
3
3
3
2
4
3
2
3
3
3
5
3
2
4
5
3
4
4
2
4
3
3
4
4
5
4
3
3
4
3
4
3
4
4
3
4
4
3
3
4
3
3
3
4
4

3
3
3
5
2
2
3
3
4
3
3
5
3
4
5
5
3
4
5
3
3
5
3
3
4
5
4
4
4
3
3
3
3
3
4
3
4
3
2
3
4
4
3
2
5
5

2
3
3
2
3
3
3
4
3
2
2
5
3
3
3
5
2
4
4
3
3
3
3
4
4
5
4
3
3
3
2
2
3
3
4
4
4
3
3
3
2
4
4
2
5
5

2
4
3
3
2
4
3
3
3
3
3
5
3
2
4
5
3
3
2
3
3
3
3
3
4
4
3
4
4
3
2
2
3
4
4
3
4
4
3
3
3
3
3
2
4
4

2
3
3
3
2
3
3
3
2
4
4
5
3
2
4
5
3
4
2
2
3
3
2
3
4
4
4
3
5
4
3
3
3
3
4
3
2
4
3
4
3
4
4
2
4
4

3
3
3
2
2
3
2
2
2
4
5
5
3
3
3
5
3
4
2
3
5
3
3
4
3
4
3
5
4
3
3
2
4
3
4
2
3
3
2
3
4
4
3
2
4
4

3
3
5
2
3
3
3
4
3
5
3
2
2
4
3
3
3
3
2
4
5
3
3
3
5
3
3
4
2
5
4
4
3
3
2
3
3
5
4
4
5
3
3
3
4
3

3
3
4
3
3
2
3
3
3
3
3
4
4
3
4
3
3
2
3
3
3
3
3
3
4
3
2
4
3
4
3
4
3
5
3
3
4
4
4
5
4
4
3
2
3
3

3
3
4
3
2
3
4
4
4
3
3
3
2
3
4
3
4
3
3
4
4
3
4
3
5
4
2
2
2
4
4
3
3
4
5
3
3
4
4
3
2
3
4
2
3
3

4
3
4
3
3
4
4
3
3
4
3
4
3
5
3
4
4
2
3
3
2
4
4
4
3
4
5
4
2
4
3
3
3
4
2
4
3
4
4
3
4
3
2
3
3
4

4
3
3
3
4
3
4
4
5
3
4
3
2
3
3
3
2
3
2
3
4
4
4
3
4
2
2
4
2
4
3
3
3
4
3
3
3
4
3
4
5
3
2
3
4
3

3
2
3
2
2
3
4
5
3
3
3
3
2
4
5
3
5
3
3
3
2
4
3
3
4
4
2
4
2
4
3
3
2
3
3
3
2
4
3
3
3
3
2
2
3
3

3
3
4
3
4
4
3
5
4
3
3
4
4
3
3
4
3
3
3
3
3
4
4
3
4
4
3
5
2
4
3
3
4
3
3
4
2
4
3
4
3
3
4
3
4
3

3
2
3
3
2
3
3
5
2
3
3
3
4
3
3
4
2
2
3
3
2
4
4
3
4
4
2
3
3
4
4
3
4
3
2
3
3
4
5
3
3
4
2
2
4
4

3
4
3
3
3
4
4
5
4
4
3
4
2
4
3
4
3
3
3
4
2
3
4
3
4
3
3
3
2
4
3
3
4
3
2
3
4
3
3
3
2
4
2
2
3
3

3
3
3
3
3
3
3
5
3
4
3
4
4
3
3
3
3
3
4
4
3
4
4
3
3
3
4
4
2
4
4
3
3
3
4
3
3
3
3
4
4
3
3
3
3
5

3
3
4
4
3
4
3
5
3
3
4
3
3
4
4
4
3
3
3
4
3
3
3
3
4
3
4
4
3
4
4
3
4
3
4
3
3
4
3
3
4
3
3
3
4
3

4
4
3
3
4
3
4
5
3
3
4
3
3
4
3
3
3
3
3
4
4
4
4
4
3
3
3
4
2
4
3
4
3
4
3
3
3
3
3
4
4
3
3
2
4
3

Lampiran 2b: Rekapitulasi Kuisioner Jawaban Responden (lanjutan)


xxiii

No

Indikator Pengukuran (Variabel Manifes)


Kualitas
Penggunaan Kepuasan
Dampak

Kualitas

Dampak

X11 X12 X13 X21 X22 X23 Y11 Y12 Y13 Y21 Y22 Y23 Y31 Y32 Y33 Y41 Y42 Y43

47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93

3
4
4
3
4
2
3
3
3
4
4
3
3
4
4
3
3
3
3
2
4
3
3
3
2
3
3
3
3
3
3
3
2
3
3
2
3
2
3
3
3
4
4
3
3
4
4

3
3
5
5
4
3
3
5
3
4
5
3
5
4
5
2
3
3
3
3
3
4
3
3
2
3
4
3
3
3
4
3
4
5
3
3
2
2
5
3
4
4
3
3
3
5
4

3
4
3
3
5
3
2
3
3
4
4
3
3
3
4
2
3
2
2
4
4
3
3
4
3
3
3
4
3
3
2
3
3
4
3
3
3
3
3
3
4
4
3
3
3
4
4

2
4
5
4
4
4
3
3
3
3
4
3
4
3
5
3
2
3
3
4
3
4
4
2
3
4
3
3
5
3
3
3
4
4
3
3
2
3
3
3
3
4
5
3
3
4
4

3
4
4
3
5
3
2
3
4
3
4
3
4
4
4
4
3
3
3
4
4
5
4
3
4
3
4
3
3
4
3
3
3
4
3
2
4
3
3
3
4
3
3
3
3
2
4

2
4
3
3
5
4
3
3
4
3
3
4
3
3
3
4
2
3
2
4
4
4
2
2
3
4
4
3
3
4
3
4
3
4
3
2
2
2
4
3
3
3
2
3
2
2
4

3
3
5
3
4
3
3
5
2
4
4
3
3
4
4
3
2
3
3
4
4
4
4
4
4
3
4
4
5
4
3
3
4
4
3
2
3
3
3
5
2
3
4
4
3
2
3

3
3
3
4
5
2
2
3
3
2
4
3
3
5
4
2
3
4
2
3
3
5
2
4
3
4
3
5
3
4
4
3
4
4
4
3
2
4
3
3
4
3
4
3
3
2
5

4
3
3
4
4
3
3
2
3
2
3
3
3
3
4
3
3
3
3
3
3
5
2
4
3
4
3
3
4
3
4
3
4
3
3
3
3
3
3
3
3
3
4
4
3
2
3

3
3
3
3
3
3
4
3
4
3
4
4
3
3
3
4
5
3
4
3
3
4
3
4
3
3
3
4
4
4
3
3
4
5
3
3
3
3
3
3
4
4
4
4
4
3
4

2
4
4
3
4
4
2
4
4
3
3
3
4
4
3
4
3
3
3
5
3
5
3
4
3
3
4
4
2
3
2
5
4
4
3
3
3
3
4
3
4
3
4
4
3
3
4

2
3
2
3
3
3
3
2
5
4
3
3
3
2
3
4
2
3
2
3
3
4
2
4
3
3
3
3
4
4
2
2
4
3
3
3
3
3
3
3
3
3
4
3
3
3
3

3
3
4
4
3
5
3
3
3
3
4
4
5
3
5
4
4
4
3
3
2
4
4
4
3
4
4
3
4
3
3
3
3
4
4
4
3
4
4
4
5
4
3
4
3
4
4

3
3
5
4
3
5
4
3
2
4
5
5
3
3
4
4
4
3
2
4
3
3
4
4
3
4
3
4
3
4
3
3
3
4
4
3
4
4
4
3
4
3
3
4
3
3
3

3
3
3
3
4
5
4
2
3
5
4
3
3
4
4
4
4
4
3
3
4
3
3
4
4
3
3
3
3
3
3
3
3
4
3
3
3
3
4
3
4
3
3
4
3
3
3

3
3
2
5
4
4
4
2
3
3
2
4
4
3
3
4
3
3
4
3
2
4
3
4
3
3
3
3
4
4
3
3
4
3
5
3
3
2
3
4
3
3
4
3
3
3
4

3
3
4
4
3
4
4
2
4
3
3
4
4
3
2
4
3
5
3
3
3
3
4
4
4
4
3
3
3
4
3
3
4
5
3
3
4
3
3
5
4
4
4
5
3
2
3

3
4
3
4
4
5
5
2
3
4
3
4
4
3
3
4
3
4
3
4
3
5
4
4
3
4
3
5
3
3
4
3
4
5
3
4
3
4
3
4
3
5
4
5
3
3
3

Lampiran 2c: Rekapitulasi Kuisioner Jawaban Responden (lanjutan)

xxiv

No

Indikator Pengukuran (Variabel Manifes)


Kualitas
Penggunaan Kepuasan
Dampak

Kualitas

Dampak

X11 X12 X13 X21 X22 X23 Y11 Y12 Y13 Y21 Y22 Y23 Y31 Y32 Y33 Y41 Y42 Y43

94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140

3
4
3
2
4
3
3
2
5
3
3
4
3
3
5
3
4
4
4
3
2
4
3
3
5
3
3
4
3
4
2
3
3
3
3
3
3
4
3
3
3
3
4
2
5
5
4

3
3
3
3
5
3
4
2
3
3
4
3
4
3
5
3
3
3
3
4
3
4
3
5
3
3
3
4
3
4
4
3
4
3
2
3
4
4
3
4
4
2
4
3
5
5
4

3
4
3
4
3
3
3
2
3
3
3
4
3
3
3
3
3
3
4
4
3
4
3
3
3
5
3
4
5
4
3
2
3
3
2
3
3
4
4
2
4
3
4
3
5
5
4

2
3
5
3
4
3
3
4
4
3
3
4
4
4
4
4
4
4
4
3
3
4
4
3
3
3
3
3
4
4
3
3
3
3
4
3
3
4
3
3
4
4
5
5
4
5
4

3
3
3
3
3
4
3
4
4
3
4
4
3
3
3
4
4
4
4
3
3
4
3
3
3
3
3
3
3
4
3
3
3
4
3
3
3
3
3
3
3
4
4
3
5
5
4

3
3
2
3
3
3
4
4
3
3
4
3
3
3
5
4
4
4
4
3
3
4
4
3
4
2
3
3
3
4
3
3
4
3
2
4
3
4
3
4
4
3
4
3
4
5
4

4
5
3
5
3
4
3
3
4
4
5
5
3
3
4
3
3
5
2
4
3
3
3
4
3
3
4
5
3
5
5
4
4
5
2
2
4
3
3
3
3
3
3
3
4
3
4

3
3
4
3
4
4
3
3
4
5
5
5
3
3
4
4
3
4
2
3
5
4
2
3
3
4
3
4
5
5
5
5
3
5
3
3
3
3
3
4
4
3
3
4
3
4
3

3
3
3
3
4
3
3
3
4
3
5
5
3
2
3
3
3
4
3
4
3
3
2
3
3
3
3
3
4
5
5
3
3
5
3
3
3
3
3
3
3
2
3
4
3
3
3

3
3
4
4
4
3
3
4
4
3
5
4
4
2
3
3
4
3
4
3
4
4
3
4
3
3
4
3
4
5
5
4
3
5
3
3
4
3
5
3
4
3
2
4
3
3
4

3
4
4
3
4
2
3
5
3
4
5
4
4
2
4
3
4
4
3
3
3
3
3
4
3
3
3
4
4
5
5
4
3
5
4
2
2
3
3
4
3
3
3
4
3
3
4

4
3
3
3
4
2
3
4
4
3
5
4
3
3
3
3
3
4
2
2
5
3
2
3
3
3
2
3
4
5
5
3
3
5
3
3
3
3
3
5
3
3
2
4
3
3
5

3
3
4
4
3
4
5
3
4
4
5
5
4
4
4
4
3
5
3
3
4
3
3
4
4
3
3
4
4
5
5
5
4
5
3
2
4
3
5
3
3
3
2
3
3
3
3

3
4
4
3
3
4
3
3
3
4
5
5
4
4
4
3
3
4
3
3
4
3
3
4
3
3
4
2
4
5
5
3
3
5
4
3
2
3
4
3
3
4
3
4
4
3
3

3
3
4
3
3
5
3
3
3
4
5
5
4
3
4
3
3
4
3
3
3
2
3
4
3
3
3
2
3
5
5
3
3
5
3
3
3
3
3
4
3
3
3
3
3
3
4

3
4
4
3
4
3
3
4
4
4
5
4
4
3
3
5
3
4
2
3
3
4
3
4
4
3
4
2
5
5
5
3
3
5
3
3
4
4
3
5
3
3
3
3
3
3
3

3
4
3
3
3
4
3
3
3
3
5
4
4
3
3
3
3
4
3
4
4
3
3
2
3
4
3
2
3
5
5
3
3
5
3
4
4
3
4
3
4
3
3
3
3
3
3

3
4
4
3
3
4
3
3
4
3
5
4
3
4
3
4
3
4
3
3
5
3
4
3
4
3
4
2
4
5
5
4
3
5
4
4
3
3
4
5
3
2
3
3
3
3
3

Lampiran 2d: Rekapitulasi Kuisioner Jawaban Responden (lanjutan)


xxv

No

Indikator Pengukuran (Variabel Manifes)


Kualitas
Penggunaan Kepuasan
Dampak

Kualitas

Dampak

X11 X12 X13 X21 X22 X23 Y11 Y12 Y13 Y21 Y22 Y23 Y31 Y32 Y33 Y41 Y42 Y43

141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174

4
2
3
3
3
5
3
4
3
4
4
4
3
4
2
4
4
3
4
3
4
3
3
3
3
4
4
4
4
4
4
3
3
4

4
3
5
4
4
4
5
4
4
3
3
3
3
3
3
4
4
3
3
4
4
3
4
5
3
3
3
4
4
4
3
4
4
4

4
3
4
4
3
3
3
4
4
4
3
4
3
4
3
4
3
3
2
4
4
3
4
3
4
5
3
4
3
4
3
4
4
5

4
3
3
4
2
4
4
3
3
4
4
3
2
4
3
4
3
3
4
4
3
2
4
4
3
3
4
4
5
4
3
4
4
4

4
2
4
4
3
4
5
4
3
4
3
4
2
3
3
4
3
4
4
3
4
4
4
3
4
3
4
4
4
4
5
5
4
5

4
2
4
3
4
4
4
4
3
3
2
4
2
4
3
4
3
3
5
4
3
4
3
2
3
4
3
3
5
4
3
4
3
5

4
3
3
3
2
2
3
3
3
3
3
3
2
5
5
3
4
3
3
4
4
5
4
3
4
3
3
4
2
4
4
4
3
4

4
3
3
4
3
3
4
4
3
3
3
4
2
4
5
4
4
3
3
3
4
4
3
4
4
3
4
4
3
4
4
3
4
3

2
3
2
3
4
3
3
3
3
4
3
4
2
3
5
4
4
3
2
4
3
4
5
2
3
3
4
4
3
4
4
4
3
3

4
3
2
3
3
3
3
2
3
4
4
3
2
3
3
4
3
4
3
4
4
4
3
2
2
2
4
4
4
4
3
4
3
4

4
4
3
3
3
3
4
3
3
4
4
4
2
3
4
3
4
3
3
3
4
4
4
3
3
4
4
4
3
4
3
4
3
5

4
3
3
3
3
3
4
3
4
3
4
3
2
2
3
4
3
4
3
4
4
4
4
4
4
3
3
4
3
4
3
3
3
4

3
3
4
5
4
4
5
5
4
5
3
4
3
4
3
3
4
4
3
4
3
5
3
3
4
3
3
4
3
4
3
4
5
3

3
4
3
5
3
5
3
4
5
3
3
4
4
2
4
3
3
3
3
4
3
5
4
3
4
3
4
3
4
4
4
3
3
4

3
3
3
4
3
3
4
3
3
4
2
4
2
2
3
4
3
4
3
3
2
5
3
2
4
3
4
3
3
4
4
4
3
3

4
3
3
4
3
4
3
3
5
5
3
3
4
3
4
4
4
5
2
4
3
4
4
2
3
4
4
4
4
4
4
3
4
3

4
4
4
4
3
4
3
3
3
3
4
4
3
4
4
3
4
3
4
3
4
4
5
3
3
4
4
4
4
4
4
4
4
4

Lampiran 3a: Tranformasi data untuk mengatasi Multikolinieritas.


xxvi

4
4
3
3
4
3
3
3
3
4
4
3
4
3
5
3
4
3
4
3
4
5
3
3
4
3
4
4
5
4
4
3
4
5

Indikator Pengukuran (Variabel Manifes)


No

Kualitas
Sistem

Kualitas
Informasi

Penggunaan
Informasi

Kepuasan
Pengguna

Dampak
Individual

Dampak
Organisasi

X11 X12 X13 X21 X22 X23 Y11 Y12 Y13 Y21 Y22 Y23 Y31 Y32 Y33 Y41 Y42 Y43

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46

4
9
9
9
4
16
9
4
9
9
9
25
9
4
16
25
9
16
16
4
16
9
9
16
16
25
16
9
9
16
9
16
9
16
16
9
16
16
9
9
16
9
9
9
16
16

9
9
9
25
4
4
9
9
16
9
9
25
9
16
25
25
9
16
25
9
9
25
9
9
16
25
16
16
16
9
9
9
9
9
16
9
16
9
4
9
16
16
9
4
25
25

4
9
9
4
9
9
9
16
9
4
4
25
9
9
9
25
4
16
16
9
9
9
9
16
16
25
16
9
9
9
4
4
9
9
16
16
16
9
9
9
4
16
16
4
25
25

4
16
9
9
4
16
9
9
9
9
9
25
9
4
16
25
9
9
4
9
9
9
9
9
16
16
9
16
16
9
4
4
9
16
16
9
16
16
9
9
9
9
9
4
16
16

4
9
9
9
4
9
9
9
4
16
16
25
9
4
16
25
9
16
4
4
9
9
4
9
16
16
16
9
25
16
9
9
9
9
16
9
4
16
9
16
9
16
16
4
16
16

9
9
9
4
4
9
4
4
4
16
25
25
9
9
9
25
9
16
4
9
25
9
9
16
9
16
9
25
16
9
9
4
16
9
16
4
9
9
4
9
16
16
9
4
16
16

9
9
25
4
9
9
9
16
9
25
9
4
4
16
9
9
9
9
4
16
25
9
9
9
25
9
9
16
4
25
16
16
9
9
4
9
9
25
16
16
25
9
9
9
16
9

9
9
16
9
9
4
9
9
9
9
9
16
16
9
16
9
9
4
9
9
9
9
9
9
16
9
4
16
9
16
9
16
9
25
9
9
16
16
16
25
16
16
9
4
9
9

9
9
16
9
4
9
16
16
16
9
9
9
4
9
16
9
16
9
9
16
16
9
16
9
25
16
4
4
4
16
16
9
9
16
25
9
9
16
16
9
4
9
16
4
9
9

16
9
16
9
9
16
16
9
9
16
9
16
9
25
9
16
16
4
9
9
4
16
16
16
9
16
25
16
4
16
9
9
9
16
4
16
9
16
16
9
16
9
4
9
9
16

16
9
9
9
16
9
16
16
25
9
16
9
4
9
9
9
4
9
4
9
16
16
16
9
16
4
4
16
4
16
9
9
9
16
9
9
9
16
9
16
25
9
4
9
16
9

9
4
9
4
4
9
16
25
9
9
9
9
4
16
25
9
25
9
9
9
4
16
9
9
16
16
4
16
4
16
9
9
4
9
9
9
4
16
9
9
9
9
4
4
9
9

9
9
16
9
16
16
9
25
16
9
9
16
16
9
9
16
9
9
9
9
9
16
16
9
16
16
9
25
4
16
9
9
16
9
9
16
4
16
9
16
9
9
16
9
16
9

9
4
9
9
4
9
9
25
4
9
9
9
16
9
9
16
4
4
9
9
4
16
16
9
16
16
4
9
9
16
16
9
16
9
4
9
9
16
25
9
9
16
4
4
16
16

9
16
9
9
9
16
16
25
16
16
9
16
4
16
9
16
9
9
9
16
4
9
16
9
16
9
9
9
4
16
9
9
16
9
4
9
16
9
9
9
4
16
4
4
9
9

9
9
9
9
9
9
9
25
9
16
9
16
16
9
9
9
9
9
16
16
9
16
16
9
9
9
16
16
4
16
16
9
9
9
16
9
9
9
9
16
16
9
9
9
9
25

9
9
16
16
9
16
9
25
9
9
16
9
9
16
16
16
9
9
9
16
9
9
9
9
16
9
16
16
9
16
16
9
16
9
16
9
9
16
9
9
16
9
9
9
16
9

16
16
9
9
16
9
16
25
9
9
16
9
9
16
9
9
9
9
9
16
16
16
16
16
9
9
9
16
4
16
9
16
9
16
9
9
9
9
9
16
16
9
9
4
16
9

Lampiran 3b: Tranformasi data untuk mengatasi Multikolinieritas (lanjutan).

xxvii

No

Indikator Pengukuran (Variabel Manifes)


Kualitas
Penggunaan Kepuasan
Dampak

Kualitas

Dampak

X11 X12 X13 X21 X22 X23 Y11 Y12 Y13 Y21 Y22 Y23 Y31 Y32 Y33 Y41 Y42 Y43

47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93

9
16
16
9
16
4
9
9
9
16
16
9
9
16
16
9
9
9
9
4
16
9
9
9
4
9
9
9
9
9
9
9
4
9
9
4
9
4
9
9
9
16
16
9
9
16
16

9
9
25
25
16
9
9
25
9
16
25
9
25
16
25
4
9
9
9
9
9
16
9
9
4
9
16
9
9
9
16
9
16
25
9
9
4
4
25
9
16
16
9
9
9
25
16

9
16
9
9
25
9
4
9
9
16
16
9
9
9
16
4
9
4
4
16
16
9
9
16
9
9
9
16
9
9
4
9
9
16
9
9
9
9
9
9
16
16
9
9
9
16
16

4
16
25
16
16
16
9
9
9
9
16
9
16
9
25
9
4
9
9
16
9
16
16
4
9
16
9
9
25
9
9
9
16
16
9
9
4
9
9
9
9
16
25
9
9
16
16

9
16
16
9
25
9
4
9
16
9
16
9
16
16
16
16
9
9
9
16
16
25
16
9
16
9
16
9
9
16
9
9
9
16
9
4
16
9
9
9
16
9
9
9
9
4
16

4
16
9
9
25
16
9
9
16
9
9
16
9
9
9
16
4
9
4
16
16
16
4
4
9
16
16
9
9
16
9
16
9
16
9
4
4
4
16
9
9
9
4
9
4
4
16

9
9
25
9
16
9
9
25
4
16
16
9
9
16
16
9
4
9
9
16
16
16
16
16
16
9
16
16
25
16
9
9
16
16
9
4
9
9
9
25
4
9
16
16
9
4
9

9
9
9
16
25
4
4
9
9
4
16
9
9
25
16
4
9
16
4
9
9
25
4
16
9
16
9
25
9
16
16
9
16
16
16
9
4
16
9
9
16
9
16
9
9
4
25

16
9
9
16
16
9
9
4
9
4
9
9
9
9
16
9
9
9
9
9
9
25
4
16
9
16
9
9
16
9
16
9
16
9
9
9
9
9
9
9
9
9
16
16
9
4
9

9
9
9
9
9
9
16
9
16
9
16
16
9
9
9
16
25
9
16
9
9
16
9
16
9
9
9
16
16
16
9
9
16
25
9
9
9
9
9
9
16
16
16
16
16
9
16

4
16
16
9
16
16
4
16
16
9
9
9
16
16
9
16
9
9
9
25
9
25
9
16
9
9
16
16
4
9
4
25
16
16
9
9
9
9
16
9
16
9
16
16
9
9
16

4
9
4
9
9
9
9
4
25
16
9
9
9
4
9
16
4
9
4
9
9
16
4
16
9
9
9
9
16
16
4
4
16
9
9
9
9
9
9
9
9
9
16
9
9
9
9

9
9
16
16
9
25
9
9
9
9
16
16
25
9
25
16
16
16
9
9
4
16
16
16
9
16
16
9
16
9
9
9
9
16
16
16
9
16
16
16
25
16
9
16
9
16
16

9
9
25
16
9
25
16
9
4
16
25
25
9
9
16
16
16
9
4
16
9
9
16
16
9
16
9
16
9
16
9
9
9
16
16
9
16
16
16
9
16
9
9
16
9
9
9

9
9
9
9
16
25
16
4
9
25
16
9
9
16
16
16
16
16
9
9
16
9
9
16
16
9
9
9
9
9
9
9
9
16
9
9
9
9
16
9
16
9
9
16
9
9
9

9
9
4
25
16
16
16
4
9
9
4
16
16
9
9
16
9
9
16
9
4
16
9
16
9
9
9
9
16
16
9
9
16
9
25
9
9
4
9
16
9
9
16
9
9
9
16

9
9
16
16
9
16
16
4
16
9
9
16
16
9
4
16
9
25
9
9
9
9
16
16
16
16
9
9
9
16
9
9
16
25
9
9
16
9
9
25
16
16
16
25
9
4
9

9
16
9
16
16
25
25
4
9
16
9
16
16
9
9
16
9
16
9
16
9
25
16
16
9
16
9
25
9
9
16
9
16
25
9
16
9
16
9
16
9
25
16
25
9
9
9

Lampiran 3c: Tranformasi data untuk mengatasi Multikolinieritas (lanjutan).


xxviii

No

Indikator Pengukuran (Variabel Manifes)


Kualitas
Penggunaan Kepuasan
Dampak

Kualitas

Dampak

X11 X12 X13 X21 X22 X23 Y11 Y12 Y13 Y21 Y22 Y23 Y31 Y32 Y33 Y41 Y42 Y43

94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140

9
16
9
4
16
9
9
4
25
9
9
16
9
9
25
9
16
16
16
9
4
16
9
9
25
9
9
16
9
16
4
9
9
9
9
9
9
16
9
9
9
9
16
4
25
25
16

9
9
9
9
25
9
16
4
9
9
16
9
16
9
25
9
9
9
9
16
9
16
9
25
9
9
9
16
9
16
16
9
16
9
4
9
16
16
9
16
16
4
16
9
25
25
16

9
16
9
16
9
9
9
4
9
9
9
16
9
9
9
9
9
9
16
16
9
16
9
9
9
25
9
16
25
16
9
4
9
9
4
9
9
16
16
4
16
9
16
9
25
25
16

4
9
25
9
16
9
9
16
16
9
9
16
16
16
16
16
16
16
16
9
9
16
16
9
9
9
9
9
16
16
9
9
9
9
16
9
9
16
9
9
16
16
25
25
16
25
16

9
9
9
9
9
16
9
16
16
9
16
16
9
9
9
16
16
16
16
9
9
16
9
9
9
9
9
9
9
16
9
9
9
16
9
9
9
9
9
9
9
16
16
9
25
25
16

9
9
4
9
9
9
16
16
9
9
16
9
9
9
25
16
16
16
16
9
9
16
16
9
16
4
9
9
9
16
9
9
16
9
4
16
9
16
9
16
16
9
16
9
16
25
16

16
25
9
25
9
16
9
9
16
16
25
25
9
9
16
9
9
25
4
16
9
9
9
16
9
9
16
25
9
25
25
16
16
25
4
4
16
9
9
9
9
9
9
9
16
9
16

9
9
16
9
16
16
9
9
16
25
25
25
9
9
16
16
9
16
4
9
25
16
4
9
9
16
9
16
25
25
25
25
9
25
9
9
9
9
9
16
16
9
9
16
9
16
9

9
9
9
9
16
9
9
9
16
9
25
25
9
4
9
9
9
16
9
16
9
9
4
9
9
9
9
9
16
25
25
9
9
25
9
9
9
9
9
9
9
4
9
16
9
9
9

9
9
16
16
16
9
9
16
16
9
25
16
16
4
9
9
16
9
16
9
16
16
9
16
9
9
16
9
16
25
25
16
9
25
9
9
16
9
25
9
16
9
4
16
9
9
16

9
16
16
9
16
4
9
25
9
16
25
16
16
4
16
9
16
16
9
9
9
9
9
16
9
9
9
16
16
25
25
16
9
25
16
4
4
9
9
16
9
9
9
16
9
9
16

16
9
9
9
16
4
9
16
16
9
25
16
9
9
9
9
9
16
4
4
25
9
4
9
9
9
4
9
16
25
25
9
9
25
9
9
9
9
9
25
9
9
4
16
9
9
25

9
9
16
16
9
16
25
9
16
16
25
25
16
16
16
16
9
25
9
9
16
9
9
16
16
9
9
16
16
25
25
25
16
25
9
4
16
9
25
9
9
9
4
9
9
9
9

9
16
16
9
9
16
9
9
9
16
25
25
16
16
16
9
9
16
9
9
16
9
9
16
9
9
16
4
16
25
25
9
9
25
16
9
4
9
16
9
9
16
9
16
16
9
9

9
9
16
9
9
25
9
9
9
16
25
25
16
9
16
9
9
16
9
9
9
4
9
16
9
9
9
4
9
25
25
9
9
25
9
9
9
9
9
16
9
9
9
9
9
9
16

9
16
16
9
16
9
9
16
16
16
25
16
16
9
9
25
9
16
4
9
9
16
9
16
16
9
16
4
25
25
25
9
9
25
9
9
16
16
9
25
9
9
9
9
9
9
9

9
16
9
9
9
16
9
9
9
9
25
16
16
9
9
9
9
16
9
16
16
9
9
4
9
16
9
4
9
25
25
9
9
25
9
16
16
9
16
9
16
9
9
9
9
9
9

9
16
16
9
9
16
9
9
16
9
25
16
9
16
9
16
9
16
9
9
25
9
16
9
16
9
16
4
16
25
25
16
9
25
16
16
9
9
16
25
9
4
9
9
9
9
9

Lampiran 3d: Tranformasi data untuk mengatasi Multikolinieritas (lanjutan).


xxix

No

Indikator Pengukuran (Variabel Manifes)


Kualitas
Penggunaan Kepuasan
Dampak

Kualitas

Dampak

X11 X12 X13 X21 X22 X23 Y11 Y12 Y13 Y21 Y22 Y23 Y31 Y32 Y33 Y41 Y42 Y43

141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174

16
4
9
9
9
25
9
16
9
16
16
16
9
16
4
16
16
9
16
9
16
9
9
9
9
16
16
16
16
16
16
9
9
16

16
9
25
16
16
16
25
16
16
9
9
9
9
9
9
16
16
9
9
16
16
9
16
25
9
9
9
16
16
16
9
16
16
16

16
9
16
16
9
9
9
16
16
16
9
16
9
16
9
16
9
9
4
16
16
9
16
9
16
25
9
16
9
16
9
16
16
25

16
9
9
16
4
16
16
9
9
16
16
9
4
16
9
16
9
9
16
16
9
4
16
16
9
9
16
16
25
16
9
16
16
16

16
4
16
16
9
16
25
16
9
16
9
16
4
9
9
16
9
16
16
9
16
16
16
9
16
9
16
16
16
16
25
25
16
25

16
4
16
9
16
16
16
16
9
9
4
16
4
16
9
16
9
9
25
16
9
16
9
4
9
16
9
9
25
16
9
16
9
25

16
9
9
9
4
4
9
9
9
9
9
9
4
25
25
9
16
9
9
16
16
25
16
9
16
9
9
16
4
16
16
16
9
16

16
9
9
16
9
9
16
16
9
9
9
16
4
16
25
16
16
9
9
9
16
16
9
16
16
9
16
16
9
16
16
9
16
9

4
9
4
9
16
9
9
9
9
16
9
16
4
9
25
16
16
9
4
16
9
16
25
4
9
9
16
16
9
16
16
16
9
9

16
9
4
9
9
9
9
4
9
16
16
9
4
9
9
16
9
16
9
16
16
16
9
4
4
4
16
16
16
16
9
16
9
16

16
16
9
9
9
9
16
9
9
16
16
16
4
9
16
9
16
9
9
9
16
16
16
9
9
16
16
16
9
16
9
16
9
25

16
9
9
9
9
9
16
9
16
9
16
9
4
4
9
16
9
16
9
16
16
16
16
16
16
9
9
16
9
16
9
9
9
16

9
9
16
25
16
16
25
25
16
25
9
16
9
16
9
9
16
16
9
16
9
25
9
9
16
9
9
16
9
16
9
16
25
9

9
16
9
25
9
25
9
16
25
9
9
16
16
4
16
9
9
9
9
16
9
25
16
9
16
9
16
9
16
16
16
9
9
16

9
9
9
16
9
9
16
9
9
16
4
16
4
4
9
16
9
16
9
9
4
25
9
4
16
9
16
9
9
16
16
16
9
9

Lampiran 4 a : Hasil Analisa Cronbach's Alpha dengan SPSS 17


Variable Kualitas Sistem
xxx

16
9
9
16
9
16
9
9
25
25
9
9
16
9
16
16
16
25
4
16
9
16
16
4
9
16
16
16
16
16
16
9
16
9

16
16
16
16
9
16
9
9
9
9
16
16
9
16
16
9
16
9
16
9
16
16
25
9
9
16
16
16
16
16
16
16
16
16

16
16
9
9
16
9
9
9
9
16
16
9
16
9
25
9
16
9
16
9
16
25
9
9
16
9
16
16
25
16
16
9
16
25

Scale: ALL VARIABLES

Case Processing Summary


N
Cases

Valid
Excludeda
Total

%
174

100.0

.0

174

100.0

a. Listwise deletion based on all variables in the


procedure.

Reliability Statistics
Cronbach's Alpha

N of Items

.808

Item-Total Statistics
Scale Mean if Item

Scale Variance if

Corrected Item-

Cronbach's Alpha if

Deleted

Item Deleted

Total Correlation

Item Deleted

X11

61.70

480.222

.648

.783

X12

59.88

432.558

.656

.758

X13

61.55

469.093

.634

.780

Skortotal

36.63

161.137

1.000

.636

Lampiran 4b: Hasil Analisa Cronbach's Alpha dengan SPSS 17


Variable Kualitas Informasi
xxxi

Scale: ALL VARIABLES

Case Processing Summary


N
Cases

Valid
Excludeda
Total

174

100.0

.0

174

100.0

a. Listwise deletion based on all variables in the


procedure.

Reliability Statistics
Cronbach's Alpha

N of Items

.814

Item-Total Statistics
Scale Mean if Item

Scale Variance if

Corrected Item-

Cronbach's Alpha if

Deleted

Item Deleted

Total Correlation

Item Deleted

X21

59.55

429.624

.612

.795

X22

59.78

420.649

.693

.774

X23

60.41

403.308

.681

.766

Skortotal

35.95

146.489

1.000

.664

Lampiran 4c: Hasil Analisa Cronbach's Alpha dengan SPSS 17


Variable Faktor Penggunaan
xxxii

Scale: ALL VARIABLES

Case Processing Summary


N
Cases

Valid
Excludeda
Total

174

100.0

.0

174

100.0

a. Listwise deletion based on all variables in the


procedure.

Reliability Statistics
Cronbach's Alpha

N of Items

.790

Item-Total Statistics
Scale Mean if Item

Scale Variance if

Corrected Item-

Cronbach's Alpha if

Deleted

Item Deleted

Total Correlation

Item Deleted

Y11

59.80

446.644

.604

.749

Y12

59.88

457.760

.583

.759

X13

61.61

486.101

.588

.771

Skortotal

36.26

161.152

1.000

.557

Lampiran 4d: Hasil Analisa Cronbach's Alpha dengan SPSS 17

xxxiii

Variable Kepuasan Pengguna

Scale: ALL VARIABLES

Case Processing Summary


N
Cases

Valid
Excludeda
Total

174

100.0

.0

174

100.0

a. Listwise deletion based on all variables in the


procedure.

Reliability Statistics
Cronbach's Alpha

N of Items

.790

Item-Total Statistics
Scale Mean if Item

Scale Variance if

Corrected Item-

Cronbach's Alpha if

Deleted

Item Deleted

Total Correlation

Item Deleted

Y21

58.48

401.580

.569

.770

Y22

58.18

388.983

.559

.767

Y23

60.24

376.470

.635

.740

Skortotal

35.38

135.219

1.000

.554

Lampiran 4e: Hasil Analisa Cronbach's Alpha dengan SPSS 17


xxxiv

Variable Faktor Dampak Individual

Scale: ALL VARIABLES

Case Processing Summary


N
Cases

Valid
Excludeda
Total

174

100.0

.0

174

100.0

a. Listwise deletion based on all variables in the


procedure.

Reliability Statistics
Cronbach's Alpha

N of Items

.810

Item-Total Statistics
Scale Mean if Item

Scale Variance if

Corrected Item-

Cronbach's Alpha if

Deleted

Item Deleted

Total Correlation

Item Deleted

Y31

61.46

454.816

.627

.780

Y32

62.60

435.304

.681

.757

Y33

64.16

473.161

.635

.787

Skortotal

37.64

159.063

1.000

.644

xxxv

Lampiran 4f: Hasil Analisa Cronbach's Alpha dengan SPSS 17


Variable Faktor Dampak Organisasional

Scale: ALL VARIABLES

Case Processing Summary


N
Cases

Valid
Excludeda
Total

174

100.0

.0

174

100.0

a. Listwise deletion based on all variables in the


procedure.

Reliability Statistics
Cronbach's Alpha

N of Items

.789

Item-Total Statistics
Scale Mean if Item

Scale Variance if

Corrected Item-

Cronbach's Alpha if

Deleted

Item Deleted

Total Correlation

Item Deleted

Y41

64.38

382.954

.525

.778

Y42

63.91

381.575

.592

.760

Y43

63.58

363.239

.641

.737

Skortotal

38.37

130.640

1.000

.551

xxxvi

Lampiran 5a: Hasil Analisa Pearson Correlation dengan SPSS 17


Variable Faktor Dampak Sistem

Correlations

Correlations
X11
X11

X12

.420**

.753**

.000

.000

.000

174

174

174

174

.378**

.336**

.786**

.000

.000

Sig. (2-tailed)

X12

X13

Skortotal

Pearson Correlation

Skortotal

.378**

Pearson Correlation

X13

Sig. (2-tailed)

.000

174

174

174

174

.420**

.336**

.751**

Sig. (2-tailed)

.000

.000

174

174

174

174

.753**

.786**

.751**

Sig. (2-tailed)

.000

.000

.000

174

174

174

Pearson Correlation

Pearson Correlation

**. Correlation is significant at the 0.01 level (2-tailed).

xxxvii

.000

174

Lampiran 5b: Hasil Analisa Pearson Correlation dengan SPSS 17


Variable Faktor Dampak Informasi
Correlations
X21
X21

Pearson Correlation

X22

X22

X23

Skortotal

Pearson Correlation

Skortotal

.389**

.333**

.736**

.000

.000

.000

174

174

174

174

.389**

.475**

.792**

.000

.000

Sig. (2-tailed)
N

X23

Sig. (2-tailed)

.000

174

174

174

174

.333**

.475**

.794**

Sig. (2-tailed)

.000

.000

174

174

174

174

.736**

.792**

.794**

Sig. (2-tailed)

.000

.000

.000

174

174

174

Pearson Correlation

Pearson Correlation

.000

**. Correlation is significant at the 0.01 level (2-tailed).

Lampiran 5c: Hasil Analisa Pearson Correlation dengan SPSS 17


xxxviii

174

Variable Tingkat Penggunaan Penggunaan

Correlations

Correlations
Y11
Y11

Y12

.330**

.748**

.000

.000

.000

174

174

174

174

.262**

.311**

.729**

.000

.000

Sig. (2-tailed)

Y12

X13

Skortotal

Pearson Correlation

Skortotal

.262**

Pearson Correlation

X13

Sig. (2-tailed)

.000

174

174

174

174

.330**

.311**

.712**

Sig. (2-tailed)

.000

.000

174

174

174

174

.748**

.729**

.712**

Sig. (2-tailed)

.000

.000

.000

174

174

174

Pearson Correlation

Pearson Correlation

.000

**. Correlation is significant at the 0.01 level (2-tailed).

Lampiran 5d: Hasil Analisa Pearson Correlation dengan SPSS 17

xxxix

174

Variable Tingkat Kepuasan Pengguna

Correlations

Correlations
Y21
Y21

Y22

.357**

.705**

.003

.000

.000

174

174

174

174

.226**

.298**

.711**

.000

.000

Sig. (2-tailed)

Y22

Y23

Skortotal

Pearson Correlation

Skortotal

.226**

Pearson Correlation

Y23

Sig. (2-tailed)

.003

174

174

174

174

.357**

.298**

.765**

Sig. (2-tailed)

.000

.000

174

174

174

174

.705**

.711**

.765**

Sig. (2-tailed)

.000

.000

.000

174

174

174

Pearson Correlation

Pearson Correlation

.000

**. Correlation is significant at the 0.01 level (2-tailed).

Lampiran 5e: Hasil Analisa Pearson Correlation dengan SPSS 17

xl

174

Variable Dampak Individual

Correlations

Correlations
Y31
Y31

Y32

.345**

.753**

.000

.000

.000

174

174

174

174

.369**

.422**

.796**

.000

.000

Sig. (2-tailed)

Y32

Y33

Skortotal

Pearson Correlation

Skortotal

.369**

Pearson Correlation

Y33

Sig. (2-tailed)

.000

174

174

174

174

.345**

.422**

.746**

Sig. (2-tailed)

.000

.000

174

174

174

174

.753**

.796**

.746**

Sig. (2-tailed)

.000

.000

.000

174

174

174

Pearson Correlation

Pearson Correlation

.000

**. Correlation is significant at the 0.01 level (2-tailed).

Lampiran 5f: Hasil Analisa Pearson Correlation dengan SPSS 17


xli

174

Variable Dampak Organisasional

Correlations

Correlations
Y41
Y41

Y42

.263**

.685**

.006

.000

.000

174

174

174

174

.208**

.403**

.725**

.000

.000

Sig. (2-tailed)

Y42

Y43

Skortotal

Pearson Correlation

Skortotal

.208**

Pearson Correlation

Y43

Sig. (2-tailed)

.006

174

174

174

174

.263**

.403**

.769**

Sig. (2-tailed)

.000

.000

174

174

174

174

.685**

.725**

.769**

Sig. (2-tailed)

.000

.000

.000

174

174

174

Pearson Correlation

Pearson Correlation

.000

**. Correlation is significant at the 0.01 level (2-tailed).

Lampiran 6: Hasil Analisa Univariate Outliers dengan SPSS 17


xlii

174

Descriptives
[DataSet0]

Descriptive Statistics
N

Minimum

Maximum

Mean

Std. Deviation

Zscore(X11)

174

-1.53137

2.72710

.0000000

1.00000000

Zscore(X12)

174

-1.48481

1.84167

.0000000

1.00000000

Zscore(X13)

174

-1.43994

2.48658

.0000000

1.00000000

Zscore(X21)

174

-1.62694

2.46731

.0000000

1.00000000

Zscore(X22)

174

-1.63986

2.60080

.0000000

1.00000000

Zscore(X23)

174

-1.34741

2.43403

.0000000

1.00000000

Zscore(Y11)

174

-1.39798

1.97155

.0000000

1.00000000

Zscore(Y12)

174

-1.43229

2.04981

.0000000

1.00000000

Zscore(Y13)

174

-1.35290

2.75982

.0000000

1.00000000

Zscore(Y21)

174

-1.65285

2.53834

.0000000

1.00000000

Zscore(Y22)

174

-1.55647

2.25542

.0000000

1.00000000

Zscore(Y23)

174

-1.19445

2.65095

.0000000

1.00000000

Zscore(Y31)

174

-1.75306

1.99295

.0000000

1.00000000

Zscore(Y32)

174

-1.48179

2.10157

.0000000

1.00000000

Zscore(Y33)

174

-1.42628

2.77326

.0000000

1.00000000

Zscore(Y41)

174

-1.55519

2.34774

.0000000

1.00000000

Zscore(Y42)

174

-1.76405

2.42700

.0000000

1.00000000

Zscore(Y43)

174

-1.71435

2.21307

.0000000

1.00000000

Valid N (listwise)

174

xliii

Lampiran 7 : Analisa Faktor Konfirmasi Konstruk Eksogen

Lampiran 7 : Analisa Faktor Konfirmasi Konstruk Eksogen (sambungan)


xliv

Notes for Model (Default model)


Computation of degrees of freedom (Default model)

Number of distinct sample moments:


Number of distinct parameters to be estimated:
Degrees of freedom (21 - 13):

21
13
8

Result (Default model)

Minimum was achieved


Chi-square = 9.346
Degrees of freedom = 8
Probability level = .314

Estimates (Group number 1 - Default model)


Scalar Estimates (Group number 1 - Default model)
Maximum Likelihood Estimates
Regression Weights: (Group number 1 - Default model)

X21 <--- Kualitas Informasi


X22 <--- Kualitas Informasi
X23 <--- Kualitas Informasi
X13 <--- kualitas sistem
X12 <--- kualitas sistem
X11 <--- kualitas sistem

Estimate
1.000
1.237
1.157
1.000
.963
1.082

S.E.

C.R.

P Label

.209
.207

5.926
5.601

*** par_1
*** par_2

.179
.176

5.366
6.164

*** par_3
*** par_4

Standardized Regression Weights: (Group number 1 - Default model)

X21
X22
X23
X13
X12

<--<--<--<--<---

Kualitas Informasi
Kualitas Informasi
Kualitas Informasi
kualitas sistem
kualitas sistem

Estimate
.588
.732
.638
.628
.527
xlv

X11 <---

kualitas sistem

Estimate
.719

Covariances: (Group number 1 - Default model)

Estimate
S.E.
8.231 1.848

Kualitas Informasi <--> kualitas sistem

C.R.
4.455

Correlations: (Group number 1 - Default model)

Kualitas Informasi <-->

Estimate
.816

kualitas sistem

Variances: (Group number 1 - Default model)

Kualitas Informasi
kualitas sistem
ex21
ex22
ex23
ex13
ex12
ex11

Estimate
9.169
11.110
17.306
12.121
17.890
17.030
26.767
12.163

S.E.
2.533
2.872
2.288
2.179
2.498
2.408
3.333
2.113

C.R.
3.620
3.868
7.563
5.564
7.163
7.071
8.032
5.756

P Label
*** par_6
*** par_7
*** par_8
*** par_9
*** par_10
*** par_11
*** par_12
*** par_13

Squared Multiple Correlations: (Group number 1 - Default model)

X11
X12
X13
X23
X22
X21

Estimate
.517
.278
.395
.407
.536
.346

Matrices (Group number 1 - Default model)

xlvi

P Label
*** par_5

Implied (for all variables) Covariances (Group number 1 - Default model)

kualitas
sistem
kualitas
sistem
Kualitas
Informasi
X11
X12
X13
X23
X22
X21

Kualitas
Informasi

X11

X12

X13

X23

X22

X21

25.172
11.572
12.022
10.305
11.014
8.907

37.061
10.694
9.166
9.798
7.923

28.140
9.523
10.179
8.231

30.163
13.119
10.608

26.143
11.339

26.476

11.110
8.231

9.169

12.022
10.694
11.110
9.523
10.179
8.231

8.907
7.923
8.231
10.608
11.339
9.169

Implied (for all variables) Correlations (Group number 1 - Default model)

kualitas
sistem
kualitas
sistem
Kualitas
Informasi
X11
X12
X13
X23
X22
X21

Kualitas
Informasi

X11

X12

X13

X23

X22

X21

1.000
.379
.452
.374
.429
.345

1.000
.331
.274
.315
.253

1.000
.327
.375
.302

1.000
.467
.375

1.000
.431

1.000

1.000
.816

1.000

.719
.527
.628
.520
.597
.480

.586
.430
.512
.638
.732
.588

Implied Covariances (Group number 1 - Default model)

X11
X12
X13
X23
X22
X21

X11
25.172
11.572
12.022
10.305
11.014
8.907

X12

X13

X23

X22

X21

37.061
10.694
9.166
9.798
7.923

28.140
9.523
10.179
8.231

30.163
13.119
10.608

26.143
11.339

26.476

Implied Correlations (Group number 1 - Default model)

xlvii

X11
X12
X13
X23
X22
X21

X11
1.000
.379
.452
.374
.429
.345

X12

X13

X23

X22

X21

1.000
.331
.274
.315
.253

1.000
.327
.375
.302

1.000
.467
.375

1.000
.431

1.000

Residual Covariances (Group number 1 - Default model)

X11
X12
X13
X23
X22
X21

X11
.000
-.337
-.290
.420
-.492
1.623

X12

X13

X23

X22

X21

.000
1.230
-.672
-1.889
2.319

.000
-1.625
.317
.487

.000
1.182
-1.337

.000
-.475

.000

Standardized Residual Covariances (Group number 1 - Default model)

X11
X12
X13
X23
X22
X21

X11
.000
-.136
-.131
.188
-.232
.782

X12

X13

X23

X22

X21

.000
.475
-.255
-.762
.944

.000
-.697
.144
.225

.000
.501
-.583

.000
-.218

.000

Factor Score Weights (Group number 1 - Default model)

kualitas sistem
Kualitas Informasi

X11
.248
.102

X12
.100
.041

X13
.164
.068

X23
.074
.141

Total Effects (Group number 1 - Default model)

xlviii

X22
.117
.223

X21
.066
.126

X11
X12
X13
X23
X22
X21

kualitas sistem
1.082
.963
1.000
.000
.000
.000

Kualitas Informasi
.000
.000
.000
1.157
1.237
1.000

Standardized Total Effects (Group number 1 - Default model)

X11
X12
X13
X23
X22
X21

kualitas sistem
.719
.527
.628
.000
.000
.000

Kualitas Informasi
.000
.000
.000
.638
.732
.588

Direct Effects (Group number 1 - Default model)

X11
X12
X13
X23
X22
X21

kualitas sistem
1.082
.963
1.000
.000
.000
.000

Kualitas Informasi
.000
.000
.000
1.157
1.237
1.000

Standardized Direct Effects (Group number 1 - Default model)

X11
X12
X13
X23
X22
X21

kualitas sistem
.719
.527
.628
.000
.000
.000

Kualitas Informasi
.000
.000
.000
.638
.732
.588

Indirect Effects (Group number 1 - Default model)

xlix

X11
X12
X13
X23
X22
X21

kualitas sistem
.000
.000
.000
.000
.000
.000

Kualitas Informasi
.000
.000
.000
.000
.000
.000

Standardized Indirect Effects (Group number 1 - Default model)

X11
X12
X13
X23
X22
X21

kualitas sistem
.000
.000
.000
.000
.000
.000

Kualitas Informasi
.000
.000
.000
.000
.000
.000

Model Fit Summary


CMIN

Model
Default model
Saturated model
Independence model

NPAR
13
21
6

CMIN
9.346
.000
234.860

DF
8
0
15

P
.314

CMIN/DF
1.168

.000

15.657

RMR, GFI

Model
Default model
Saturated model
Independence model

RMR
.989
.000
8.835

GFI
.982
1.000
.594

AGFI
.954

PGFI
.374

.432

.424

Baseline Comparisons

Model
Default model
Saturated model
Independence model

NFI
Delta1
.960
1.000
.000

RFI
rho1
.925
.000

IFI
Delta2
.994
1.000
.000

TLI
rho2
.989
.000

CFI
.994
1.000
.000

Parsimony-Adjusted Measures

Model
Default model
Saturated model
Independence model

PRATIO
.533
.000
1.000

PNFI
.512
.000
.000

PCFI
.530
.000
.000

NCP
1.346
.000
219.860

LO 90
.000
.000
173.923

NCP

Model
Default model
Saturated model
Independence model

HI 90
13.250
.000
273.240

FMIN

Model
Default model
Saturated model
Independence model

FMIN
.054
.000
1.358

F0
.008
.000
1.271

LO 90
.000
.000
1.005

HI 90
.077
.000
1.579

RMSEA

Model
Default model
Independence model

RMSEA
.031
.291

LO 90
.000
.259

AIC
35.346
42.000
246.860

BCC
36.443
43.771
247.366

HI 90
.098
.324

PCLOSE
.601
.000

AIC

Model
Default model
Saturated model
Independence model

li

BIC
76.414
108.340
265.814

CAIC
89.414
129.340
271.814

ECVI

Model
Default model
Saturated model
Independence model

ECVI
.204
.243
1.427

LO 90
.197
.243
1.161

HI 90
.273
.243
1.735

MECVI
.211
.253
1.430

HOELTER

Model
Default model
Independence model

HOELTER
.05
288
19

HOELTER
.01
372
23

Lampiran 8 : Analisa Faktor Konfirmasi Konstruk Endogen

lii

Lampiran 8 : Analisa Faktor Konfirmasi Konstruk Endogen (sambungan)


Notes for Model (Default model)
Computation of degrees of freedom (Default model)

Number of distinct sample moments:


Number of distinct parameters to be estimated:
Degrees of freedom (78 - 30):

78
30
48

Result (Default model)

Minimum was achieved


Chi-square = 46.114
Degrees of freedom = 48
Probability level = .550

Scalar Estimates (Group number 1 - Default model)


Maximum Likelihood Estimates
Regression Weights: (Group number 1 - Default model)

Y21 <--- Kepuasan Pengguna


Y22 <--- Kepuasan Pengguna
Y23 <--- Kepuasan Pengguna
Y13 <--- Faktor Penggunaan
Y12 <--- Faktor Penggunaan
Y11 <--- Faktor Penggunaan
y31 <--- Dampak Individual
y32 <--- Dampak Individual
y33 <--- Dampak Individual
y41 <--- Dampak Organisasi
y42 <--- Dampak Organisasi
y43 <--- Dampak Organisasi

Estimate
1.000
1.166
1.378
1.000
.949
.917
1.000
1.153
1.116
1.000
.999
1.237

S.E.

C.R.

P Label

.233
.245

4.998
5.614

*** par_1
*** par_2

.157
.167

6.059
5.492

*** par_3
*** par_4

.191
.184

6.049
6.074

*** par_5
*** par_6

.200
.235

5.002
5.267

*** par_7
*** par_8

liii

Standardized Regression Weights: (Group number 1 - Default model)

Y21
Y22
Y23
Y13
Y12
Y11
y31
y32
y33
y41
y42
y43

<--<--<--<--<--<--<--<--<--<--<--<---

Kepuasan Pengguna
Kepuasan Pengguna
Kepuasan Pengguna
Faktor Penggunaan
Faktor Penggunaan
Faktor Penggunaan
Dampak Individual
Dampak Individual
Dampak Individual
Dampak Organisasi
Dampak Organisasi
Dampak Organisasi

Estimate
.522
.578
.668
.708
.603
.534
.584
.677
.722
.536
.593
.650

Covariances: (Group number 1 - Default model)

Estimate
Kepuasan
Pengguna
Kepuasan
Pengguna
Faktor
Penggunaan
Dampak
Individual
Faktor
Penggunaan
Kepuasan
Pengguna

S.E.

C.R.

P Label

<--> Faktor Penggunaan

7.466 1.605

4.653

*** par_9

<--> Dampak Individual

5.103 1.359

3.755

*** par_10

<--> Dampak Individual

6.670 1.646

4.053

*** par_11

<--> Dampak Organisasi

6.704 1.677

3.998

*** par_12

<--> Dampak Organisasi

6.771 1.711

3.958

*** par_13

<--> Dampak Organisasi

5.895 1.510

3.905

*** par_14

Correlations: (Group number 1 - Default model)

Kepuasan Pengguna
Kepuasan Pengguna
Faktor Penggunaan
Dampak Individual
Faktor Penggunaan
Kepuasan Pengguna

<-->
<-->
<-->
<-->
<-->
<-->

Faktor Penggunaan
Dampak Individual
Dampak Individual
Dampak Organisasi
Dampak Organisasi
Dampak Organisasi
liv

Estimate
.816
.620
.583
.746
.678
.820

Variances: (Group number 1 - Default model)

Kepuasan Pengguna
Faktor Penggunaan
Dampak Individual
Dampak Organisasi
ey21
ey22
ey23
ey13
ey12
ey11
ey31
ey32
ey33
ey41
ey42
ey43

Estimate
6.587
12.709
10.288
7.841
17.558
17.849
15.537
12.637
20.036
26.773
19.848
16.149
11.801
19.442
14.415
16.375

S.E.
2.085
2.889
2.830
2.386
2.176
2.299
2.370
2.147
2.708
3.351
2.572
2.436
1.999
2.414
1.942
2.499

C.R.
3.159
4.399
3.636
3.286
8.068
7.763
6.556
5.885
7.399
7.989
7.716
6.630
5.904
8.054
7.422
6.551

P Label
.002 par_15
*** par_16
*** par_17
.001 par_18
*** par_19
*** par_20
*** par_21
*** par_22
*** par_23
*** par_24
*** par_25
*** par_26
*** par_27
*** par_28
*** par_29
*** par_30

Squared Multiple Correlations: (Group number 1 - Default model)

y43
y42
y41
y33
y32
y31
Y11
Y12
Y13
Y23
Y22
Y21

Estimate
.423
.352
.287
.521
.459
.341
.285
.364
.501
.446
.334
.273

lv

Model Fit Summary


CMIN

Model
Default model
Saturated model
Independence model

NPAR
30
78
12

CMIN
46.114
.000
501.535

DF
48
0
66

P
.550

CMIN/DF
.961

.000

7.599

RMR, GFI

Model
Default model
Saturated model
Independence model

RMR
1.116
.000
7.568

GFI
.958
1.000
.508

AGFI
.932

PGFI
.590

.418

.430

NFI
Delta1
.908
1.000
.000

RFI
rho1
.874

IFI
Delta2
1.004
1.000
.000

TLI
rho2
1.006

Baseline Comparisons

Model
Default model
Saturated model
Independence model

.000

.000

Parsimony-Adjusted Measures

Model
Default model
Saturated model
Independence model

PRATIO
.727
.000
1.000

PNFI
.660
.000
.000

NCP
.000
.000
435.535

LO 90
.000
.000
368.026

PCFI
.727
.000
.000

NCP

Model
Default model
Saturated model
Independence model

lvi

HI 90
17.954
.000
510.524

CFI
1.000
1.000
.000

FMIN

Model
Default model
Saturated model
Independence model

FMIN
.267
.000
2.899

F0
.000
.000
2.518

LO 90
.000
.000
2.127

HI 90
.104
.000
2.951

RMSEA

Model
Default model
Independence model

RMSEA
.000
.195

LO 90
.000
.180

HI 90
.046
.211

AIC
106.114
156.000
525.535

BCC
110.989
168.675
527.485

PCLOSE
.968
.000

AIC

Model
Default model
Saturated model
Independence model

BIC
200.886
402.406
563.444

CAIC
230.886
480.406
575.444

ECVI

Model
Default model
Saturated model
Independence model

ECVI
.613
.902
3.038

LO 90
.624
.902
2.648

HI 90
.728
.902
3.471

HOELTER

Model
Default model
Independence model

HOELTER
.05
245
30

HOELTER
.01
277
33

lvii

MECVI
.642
.975
3.049

Lampiran 9 : Analisis Structural Equation Model (SEM) secara Full Model

Notes for Model (Default model)


Computation of degrees of freedom (Default model)

Number of distinct sample moments:


Number of distinct parameters to be estimated:
Degrees of freedom (171 - 45):
Result (Default model)

Minimum was achieved


Chi-square = 129.197
Degrees of freedom = 126
Probability level = .405

lviii

171
45
126

Lampiran 9 : Analisis Full Model Structural Equation Model (sambungan)


Estimates (Group number 1 - Default model)
Scalar Estimates (Group number 1 - Default model)
Maximum Likelihood Estimates
Regression Weights: (Group number 1 - Default model)

Estimate
Faktor
Penggunaan
Faktor
Penggunaan
Kepuasan
Pengguna
Kepuasan
Pengguna
Kepuasan
Pengguna
Dampak
Individual
Dampak
Individual
Dampak
Organisasi
X21
X22
X23
X13
X12
X11
Y21
Y22
Y23

<--- Kualistas Sistem

S.E.

C.R.

P Label

-.238 .287

-.831

.406 par_14

<--- Kualitas Informasi

.383 .310

1.234

.217 par_19

<--- Kualitas Informasi

.294 .211

1.391

.164 par_13

-.304 .195

-1.561

.119 par_18

<--- Faktor Penggunaan

.554 .123

4.497

*** par_21

<--- Kepuasan Pengguna

.935 .462

2.025

.043 par_15

<--- Faktor Penggunaan

.088 .294

.300

.764 par_16

<--- Dampak Individual

.690 .152

4.528

*** par_17

<--- Kualitas Informasi


<--- Kualitas Informasi
Kualitas
<--Informasi
<--- Kualistas Sistem
<--- Kualistas Sistem
<--- Kualistas Sistem
Kepuasan
<--Pengguna
<--- Kepuasan Pengguna
<--- Kepuasan Pengguna

.874 .155
1.093 .159

5.644
6.864

*** par_1
*** par_2

6.180
5.413

*** par_3
*** par_4

4.900
5.420

*** par_5
*** par_6

<--- Kualistas Sistem

1.000
.891 .144
.850 .157
1.000
1.000
1.237 .252
1.393 .257
lix

Estimate
Y13
Y12
Y11
Y33
Y32
Y31
Y41
Y42
Y43

Faktor
Penggunaan
<--- Faktor Penggunaan
<--- Faktor Penggunaan
Dampak
<--Individual
<--- Dampak Individual
<--- Dampak Individual
Dampak
<--Organisasi
<--- Dampak Organisasi
<--- Dampak Organisasi
<---

S.E.

<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<---

P Label

6.090
5.528

*** par_7
*** par_8

6.861
6.091

*** par_9
*** par_10

4.836
5.060

*** par_11
*** par_12

1.000
.975 .160
.933 .169
1.000
1.019 .148
.900 .148
1.000
1.057 .218
1.284 .254

Standardized Regression Weights: (Group number 1 - Default model)

Faktor Penggunaan
Faktor Penggunaan
Kepuasan Pengguna
Kepuasan Pengguna
Kepuasan Pengguna
Dampak Individual
Dampak Individual
Dampak Organisasi
X21
X22
X23
X13
X12
X11
Y21
Y22
Y23
Y13
Y12
Y11
Y33
Y32

C.R.

Kualistas Sistem
Kualitas Informasi
Kualitas Informasi
Kualistas Sistem
Faktor Penggunaan
Kepuasan Pengguna
Faktor Penggunaan
Dampak Individual
Kualitas Informasi
Kualitas Informasi
Kualitas Informasi
Kualistas Sistem
Kualistas Sistem
Kualistas Sistem
Kepuasan Pengguna
Kepuasan Pengguna
Kepuasan Pengguna
Faktor Penggunaan
Faktor Penggunaan
Faktor Penggunaan
Dampak Individual
Dampak Individual
lx

Estimate
-.249
.377
.410
-.452
.787
.683
.092
.862
.588
.740
.631
.619
.515
.735
.505
.593
.652
.699
.612
.537
.684
.633

Y31
Y41
Y42
Y43

<--<--<--<---

Dampak Individual
Dampak Organisasi
Dampak Organisasi
Dampak Organisasi

Estimate
.557
.520
.608
.654

Covariances: (Group number 1 - Default model)

Estimate
S.E.
10.365 2.039

Kualitas Informasi <--> Kualistas Sistem

C.R.
5.082

Correlations: (Group number 1 - Default model)

Kualitas Informasi <-->

Kualistas Sistem

Estimate
.812

Variances: (Group number 1 - Default model)

Kualitas Informasi
Kualistas Sistem
error II
error I
error III
error IV
ex21
ex22
ex23
ex13
ex12
ex11
ey21
ey22
ey23
ey13
ey12
ey11
ey33
ey32
ey31

Estimate
11.991
13.601
11.757
1.455
4.839
1.891
17.322
11.820
18.172
17.346
27.227
11.571
17.996
17.394
16.102
12.950
19.704
26.675
13.103
17.886
20.800

S.E.
3.017
2.941
2.850
1.104
1.709
1.076
2.266
2.166
2.494
2.403
3.348
2.103
2.215
2.294
2.388
2.139
2.698
3.342
1.945
2.442
2.586
lxi

C.R.
3.975
4.624
4.125
1.318
2.832
1.759
7.645
5.457
7.287
7.219
8.131
5.503
8.124
7.581
6.742
6.053
7.304
7.983
6.737
7.324
8.042

P Label
*** par_22
*** par_23
*** par_24
.188 par_25
.005 par_26
.079 par_27
*** par_28
*** par_29
*** par_30
*** par_31
*** par_32
*** par_33
*** par_34
*** par_35
*** par_36
*** par_37
*** par_38
*** par_39
*** par_40
*** par_41
*** par_42

P Label
*** par_20

Estimate
19.914
14.015
16.229

ey41
ey42
ey43

S.E.
2.483
1.952
2.530

C.R.
8.021
7.180
6.414

P Label
*** par_43
*** par_44
*** par_45

Squared Multiple Correlations: (Group number 1 - Default model)

Estimate
.052
.763
.580
.743
.428
.370
.270
.310
.400
.468
.288
.374
.489
.426
.351
.255
.540
.265
.384
.398
.548
.346

Faktor Penggunaan
Kepuasan Pengguna
Dampak Individual
Dampak Organisasi
Y43
Y42
Y41
Y31
Y32
Y33
Y11
Y12
Y13
Y23
Y22
Y21
X11
X12
X13
X23
X22
X21

Matrices (Group number 1 - Default model)


Implied (for all variables) Covariances (Group number 1 - Default model)
Total Effects (Group number 1 - Default model)

Faktor
Penggunaan

Kualistas
Sistem

Kualitas
Informasi

Faktor
Penggunaan

Kepuasan
Pengguna

Dampak
Individual

Dampak
Organisasi

-.238

.383

.000

.000

.000

.000

lxii

Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
Y43
Y42
Y41
Y31
Y32
Y33
Y11
Y12
Y13
Y23
Y22
Y21
X11
X12
X13
X23
X22
X21

Kualistas
Sistem

Kualitas
Informasi

Faktor
Penggunaan

Kepuasan
Pengguna

Dampak
Individual

Dampak
Organisasi

-.436

.506

.554

.000

.000

.000

-.429

.507

.607

.935

.000

.000

-.296

.350

.418

.645

.690

.000

-.380
-.312
-.296
-.386
-.437
-.429
-.222
-.232
-.238
-.607
-.539
-.436
1.000
.850
.891
.000
.000
.000

.449
.369
.350
.456
.516
.507
.357
.373
.383
.705
.626
.506
.000
.000
.000
1.000
1.093
.874

.537
.442
.418
.546
.618
.607
.933
.975
1.000
.772
.686
.554
.000
.000
.000
.000
.000
.000

.828
.682
.645
.842
.953
.935
.000
.000
.000
1.393
1.237
1.000
.000
.000
.000
.000
.000
.000

.885
.729
.690
.900
1.019
1.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

1.284
1.057
1.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

Standardized Total Effects (Group number 1 - Default model)

Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi

Kualistas
Sistem

Kualitas
Informasi

Faktor
Penggunaan

Kepuasan
Pengguna

Dampak
Individual

Dampak
Organisasi

-.249

.377

.000

.000

.000

.000

-.648

.706

.787

.000

.000

.000

-.466

.517

.629

.683

.000

.000

-.402

.446

.543

.589

.862

.000

lxiii

Y43
Y42
Y41
Y31
Y32
Y33
Y11
Y12
Y13
Y23
Y22
Y21
X11
X12
X13
X23
X22
X21

Kualistas
Sistem
-.263
-.244
-.209
-.259
-.295
-.319
-.134
-.153
-.174
-.423
-.384
-.327
.735
.515
.619
.000
.000
.000

Kualitas
Informasi
.292
.271
.232
.288
.327
.354
.202
.230
.263
.461
.419
.357
.000
.000
.000
.631
.740
.588

Faktor
Penggunaan
.355
.330
.282
.350
.398
.430
.537
.612
.699
.513
.466
.397
.000
.000
.000
.000
.000
.000

Kepuasan
Pengguna
.385
.358
.306
.380
.433
.467
.000
.000
.000
.652
.593
.505
.000
.000
.000
.000
.000
.000

Dampak
Individual
.564
.524
.448
.557
.633
.684
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

Dampak
Organisasi
.654
.608
.520
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

Direct Effects (Group number 1 - Default model)

Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
Y43
Y42
Y41
Y31
Y32
Y33

Kualistas
Sistem

Kualitas
Informasi

Faktor
Penggunaan

Kepuasan
Pengguna

Dampak
Individual

Dampak
Organisasi

-.238

.383

.000

.000

.000

.000

-.304

.294

.554

.000

.000

.000

.000

.000

.088

.935

.000

.000

.000

.000

.000

.000

.690

.000

.000
.000
.000
.000
.000
.000

.000
.000
.000
.000
.000
.000

.000
.000
.000
.000
.000
.000

.000
.000
.000
.000
.000
.000

.000
.000
.000
.900
1.019
1.000

1.284
1.057
1.000
.000
.000
.000

lxiv

Y11
Y12
Y13
Y23
Y22
Y21
X11
X12
X13
X23
X22
X21

Kualistas
Sistem
.000
.000
.000
.000
.000
.000
1.000
.850
.891
.000
.000
.000

Kualitas
Informasi
.000
.000
.000
.000
.000
.000
.000
.000
.000
1.000
1.093
.874

Faktor
Penggunaan
.933
.975
1.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

Kepuasan
Pengguna
.000
.000
.000
1.393
1.237
1.000
.000
.000
.000
.000
.000
.000

Dampak
Individual
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

Dampak
Organisasi
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

Standardized Direct Effects (Group number 1 - Default model)

Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
Y43
Y42
Y41
Y31
Y32
Y33
Y11
Y12
Y13
Y23
Y22
Y21

Kualistas
Sistem

Kualitas
Informasi

Faktor
Penggunaan

Kepuasan
Pengguna

Dampak
Individual

Dampak
Organisasi

-.249

.377

.000

.000

.000

.000

-.452

.410

.787

.000

.000

.000

.000

.000

.092

.683

.000

.000

.000

.000

.000

.000

.862

.000

.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

.000
.000
.000
.000
.000
.000
.537
.612
.699
.000
.000
.000

.000
.000
.000
.000
.000
.000
.000
.000
.000
.652
.593
.505

.000
.000
.000
.557
.633
.684
.000
.000
.000
.000
.000
.000

.654
.608
.520
.000
.000
.000
.000
.000
.000
.000
.000
.000

lxv

X11
X12
X13
X23
X22
X21

Kualistas
Sistem
.735
.515
.619
.000
.000
.000

Kualitas
Informasi
.000
.000
.000
.631
.740
.588

Faktor
Penggunaan
.000
.000
.000
.000
.000
.000

Kepuasan
Pengguna
.000
.000
.000
.000
.000
.000

Dampak
Individual
.000
.000
.000
.000
.000
.000

Dampak
Organisasi
.000
.000
.000
.000
.000
.000

Indirect Effects (Group number 1 - Default model)

Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
Y43
Y42
Y41
Y31
Y32
Y33
Y11
Y12
Y13
Y23
Y22
Y21
X11
X12
X13
X23
X22
X21

Kualistas
Sistem

Kualitas
Informasi

Faktor
Penggunaan

Kepuasan
Pengguna

Dampak
Individual

Dampak
Organisasi

.000

.000

.000

.000

.000

.000

-.132

.212

.000

.000

.000

.000

-.429

.507

.518

.000

.000

.000

-.296

.350

.418

.645

.000

.000

-.380
-.312
-.296
-.386
-.437
-.429
-.222
-.232
-.238
-.607
-.539
-.436
.000
.000
.000
.000
.000
.000

.449
.369
.350
.456
.516
.507
.357
.373
.383
.705
.626
.506
.000
.000
.000
.000
.000
.000

.537
.442
.418
.546
.618
.607
.000
.000
.000
.772
.686
.554
.000
.000
.000
.000
.000
.000

.828
.682
.645
.842
.953
.935
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

.885
.729
.690
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

lxvi

Standardized Indirect Effects (Group number 1 - Default model)

Kualistas
Sistem

Kualitas
Informasi

Faktor
Penggunaan

Kepuasan
Pengguna

Dampak
Individual

Dampak
Organisasi

.000

.000

.000

.000

.000

.000

-.196

.296

.000

.000

.000

.000

-.466

.517

.538

.000

.000

.000

-.402

.446

.543

.589

.000

.000

-.263
-.244
-.209
-.259
-.295
-.319
-.134
-.153
-.174
-.423
-.384
-.327
.000
.000
.000
.000
.000
.000

.292
.271
.232
.288
.327
.354
.202
.230
.263
.461
.419
.357
.000
.000
.000
.000
.000
.000

.355
.330
.282
.350
.398
.430
.000
.000
.000
.513
.466
.397
.000
.000
.000
.000
.000
.000

.385
.358
.306
.380
.433
.467
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

.564
.524
.448
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000

Faktor
Penggunaan
Kepuasan
Pengguna
Dampak
Individual
Dampak
Organisasi
Y43
Y42
Y41
Y31
Y32
Y33
Y11
Y12
Y13
Y23
Y22
Y21
X11
X12
X13
X23
X22
X21
Model Fit Summary
CMIN

Model
Default model
Saturated model
Independence model

NPAR
45
171
18

CMIN
129.197
.000
804.183
lxvii

DF
126
0
153

P
.405

CMIN/DF
1.025

.000

5.256

RMR, GFI

Model
Default model
Saturated model
Independence model

RMR
1.521
.000
6.123

GFI
.926
1.000
.522

AGFI
.900

PGFI
.682

.465

.467

NFI
Delta1
.839
1.000
.000

RFI
rho1
.805

IFI
Delta2
.995
1.000
.000

TLI
rho2
.994

Baseline Comparisons

Model
Default model
Saturated model
Independence model

.000

.000

CFI
.995
1.000
.000

Parsimony-Adjusted Measures

Model
Default model
Saturated model
Independence model

PRATIO
.824
.000
1.000

PNFI
.691
.000
.000

PCFI
.819
.000
.000

NCP
3.197
.000
651.183

LO 90
.000
.000
566.157

NCP

Model
Default model
Saturated model
Independence model

HI 90
34.246
.000
743.717

FMIN

Model
Default model
Saturated model
Independence model

FMIN
.747
.000
4.648

F0
.018
.000
3.764

LO 90
.000
.000
3.273

HI 90
.198
.000
4.299

RMSEA

Model
Default model

RMSEA
.012

LO 90
.000
lxviii

HI 90
.040

PCLOSE
.995

Model
Independence model

RMSEA
.157

LO 90
.146

HI 90
.168

AIC
219.197
342.000
840.183

BCC
230.300
384.195
844.624

PCLOSE
.000

AIC

Model
Default model
Saturated model
Independence model

BIC
361.354
882.198
897.046

CAIC
406.354
1053.198
915.046

ECVI

Model
Default model
Saturated model
Independence model

ECVI
1.267
1.977
4.857

LO 90
1.249
1.977
4.365

HI 90
1.447
1.977
5.391

MECVI
1.331
2.221
4.882

HOELTER

Model
Default model
Independence model

HOELTER
.05
206
40

HOELTER
.01
223
43

Assessment of normality (Group number 1)

Variable
Y43
Y42
Y41
Y31
Y32
Y33
Y11
Y12
Y13

min
4.000
4.000
4.000
4.000
4.000
4.000
4.000
4.000
4.000

max
25.000
25.000
25.000
25.000
25.000
25.000
25.000
25.000
25.000

skew
.809
.767
.840
.646
.637
1.117
.711
.682
1.094

c.r.
4.355
4.129
4.526
3.476
3.433
6.017
3.827
3.672
5.891
lxix

kurtosis
-.026
.195
.207
-.367
-.235
1.116
-.388
-.288
1.068

c.r.
-.071
.525
.557
-.988
-.634
3.006
-1.046
-.776
2.875

Variable
Y23
Y22
Y21
x11
x12
x13
X23
X22
X21
Multivariate

min
4.000
4.000
4.000
4.000
4.000
4.000
4.000
4.000
4.000

max
25.000
25.000
25.000
25.000
25.000
25.000
25.000
25.000
25.000

skew
1.157
.618
.634
.740
.686
.820
.636
.625
.621

c.r.
6.230
3.328
3.413
3.987
3.692
4.417
3.426
3.365
3.343

kurtosis
1.039
-.061
.186
.409
-.603
.331
-.015
.206
.127
5.570

c.r.
2.798
-.164
.502
1.101
-1.623
.892
-.042
.555
.343
1.369

Observations farthest from the centroid (Mahalanobis distance) (Group number 1)

Observation number
15
155
133
68
114
8
35
169
56
52
21
108
75
174
63
157
134
61
49
166
150
55
17
171

Mahalanobis d-squared
31.657
31.598
30.097
29.998
29.427
29.249
28.615
28.346
28.294
28.269
28.117
27.707
27.547
27.391
27.311
27.227
26.846
26.704
26.570
26.274
26.222
26.196
26.129
26.033
lxx

p1
.024
.025
.037
.037
.043
.045
.053
.057
.058
.058
.060
.067
.069
.072
.073
.075
.082
.085
.087
.094
.095
.095
.097
.099

p2
.986
.929
.955
.894
.877
.806
.824
.780
.679
.559
.480
.494
.431
.372
.296
.231
.260
.221
.186
.199
.150
.106
.078
.061

Observation number
27
163
51
80
9
41
101
147
137
164
122
20
28
54
118
12
102
149
29
132
37
66
16
160
25
124
154
104
120
46
173
50
74
26
99
19
105

Mahalanobis d-squared
25.941
25.892
25.701
25.634
25.418
25.357
25.177
25.177
25.162
25.050
24.699
24.190
23.681
23.194
22.293
22.251
22.229
21.839
21.814
21.705
21.594
21.542
21.501
21.389
21.294
21.148
21.140
21.076
21.033
20.701
20.688
20.644
20.630
20.487
20.400
20.234
20.219
lxxi

p1
.101
.102
.107
.108
.114
.115
.120
.120
.121
.124
.133
.149
.166
.183
.219
.221
.222
.239
.240
.245
.251
.253
.255
.260
.265
.272
.272
.276
.278
.295
.295
.298
.299
.306
.311
.320
.321

p2
.046
.032
.031
.022
.023
.016
.016
.009
.006
.005
.008
.024
.063
.136
.468
.418
.360
.502
.446
.437
.431
.392
.350
.346
.335
.352
.296
.271
.238
.353
.301
.268
.224
.241
.232
.263
.221

Observation number
96
140
125
161
119
127
123
89
10
39
121
162
59
94
14
172
146
60
38
92
138
77
57
153
4
86
53
97
69
159
88
43
64
144
128
87
117

Mahalanobis d-squared
20.207
20.197
20.165
19.918
19.838
19.649
19.489
19.395
19.331
19.281
19.265
19.250
19.152
19.151
18.996
18.922
18.901
18.655
18.604
18.584
18.510
18.226
18.069
18.008
17.955
17.709
17.685
17.551
17.293
17.226
17.218
16.932
16.818
16.657
16.632
16.475
16.409
lxxii

p1
.321
.322
.324
.337
.342
.353
.362
.368
.372
.375
.376
.377
.382
.383
.392
.397
.398
.413
.417
.418
.423
.441
.451
.455
.459
.475
.477
.486
.503
.508
.508
.528
.536
.547
.548
.559
.564

p2
.181
.146
.123
.177
.169
.209
.240
.239
.224
.203
.169
.138
.139
.109
.129
.123
.101
.156
.141
.116
.111
.188
.223
.210
.193
.279
.244
.272
.383
.371
.320
.460
.482
.540
.497
.552
.540

Observation number
136
18

Mahalanobis d-squared
16.339
16.297

p1
.569
.572

p2
.531
.501

Lampiran 10 : Komposisi responden berdasarkan jabatan


NO

Occupation

Total

Supervisor

88

Data Controller

62

Data Collector

48

Superintendent

32

Leading hand

29

Maintenance Mechanical Engineer

21

lxxiii

Scheduler

17

Coordinator

16

Planner

16

10

Officer Administrative

12

11

Maintenance Electrical Engineer

11

12

Inspector part

10

13

Manager

14

Specialist Condition Monitoring

15

Administrative officer

16

Technician Condition Monitoring

17

Sr. Maintenance Mechanical Engineer

18

Specialist Contract

19

Specialist Purchasing

20

Master Maintenance

21

Operator

Lampiran 10 a : Komposisi responden berdasarkan jabatan (lanjutan)


NO

Occupation

Total

22

Part Chaser

23

Master Operator

24

Secretary

25

Senior Draftman

26

Senior Specialist Contract

27

Advisor

28

Assistant Condition Monitoring

29

Drafter

lxxiv

30

Electrican

31

Field Officer

32

General Manager

33

Material Handling

34

Officer Material Handling

35

Officert Maintenance Training

36

Process Engineer

37

Senior Advisor

38

Senior Planner

39

Senior Specialist Purchasing

40

Service Order Specialist

41

Specialist Control System

42

Sr. Process Engineer

Lampiran 10 c : Komposisi responden berdasarkan jabatan (lanjutan)


NO

Occupation

Total

43

Stastician

44

Tradesperson Mechanical

Grand Total

lxxv

454