Jami A.

Delude-Williams
5564 HWY 258 South
Snow Hill, NC 28580
(760)214-2518
deludeja@yahoo.com
EDUCATION:
East Carolina University, College of Business, Greenville, NC December 2015
Bachelor of Science in Business Administration, Risk Management & Insurance
Craven Community College, New Bern, NC
Associates of Business Administration

December 2013

United States Marine Corps, Corporal

November 1995 March 2004
Total Quality of Leadership completed 1998, Advanced Total Quality of Leadership Course completed
1999, and Management Training completed 2004
HIGHLIGHTS:

Designed Financial literacy program and counseled 150 customers to improve purchasing
power and budgeting skills
Coordinated, ordered and inventoried all supplies, Delegated authority to complete
tasks, Motivate, trained, and evaluated on job performance 50 mid-level and 120 entry level
individuals for 8 years
Managed teams of 10 to maintain Standard Operating Procedures on a daily basis
Trained 60 individuals to work within a team environment
EXPERIENCE:
2013 Present AutoZone, New Bern, NC
Customer Service Representative / Commercial Driver

Promote sales items to commercial clients establishing 63% purchase rate, and 27%multiple
product purchase rate
Maintain accounts receivable and payable for 120 commercial customers
Assist 120 customers daily troubleshooting vehicle problems and providing parts and tools
needed to repair vehicles
Deliver parts to commercial accounts in a timely manner

2011 2012 Perry Construction, Kinston, NC

Administrative Assistant

Recruited 20 construction personnel

Calculated and distributed payroll of 20 personnel weekly
Scheduled projects, and staff equipped for job
Maintained weekly, monthly, and quarterly accounting records

2008-2010 IMTC Promotions, Dallas, TX

Office Manager

Trained, evaluated and motivated 25 middle management stuff and 120 entry level personnel
maintaining a 25% retention rate during my three years
Scheduled, financial planning, and organized 10 business trips on weekly basis
Maintained account receivable and payable
Maintained 120 personnel records and 1500 inventory items
Tracked office and inventory sales statistics weekly

2006 2008 California Equities Mortgage Company, San Diego, CA

Mortgage Advisor / Customer Service Representative

Designed Financial literacy program and counseled financial management program to improve
50 customers credit rating to ensure a lower interest rate
Utilized phone sales skills to cold call potential customers to sell products and service
Researched, analyzed, and complied records, of 50 customers pertinent data to provide a
mortgage with a rate and term that fits each need resulting in 22 referrals
Collected customers information and maintained records
Provided secure system for customers confidential information
Processed home loans

Other Employment
2005-2006 Midway Financial Services San Diego, CA
Mortgage Advisor / Customer Service Representative
2004-2005 Gap Inc.
Customer Service / Cashier
1995-2004 USMC Camp Pendleton, CA
Office Manager / Shop Coordinator

Managed, trained, evaluated 112 Marines

Trained 55 Marines to work and manage within team environment
Designed Financial literacy program and counseled 100 customers to improve purchasing
power and budgeting skills

SKILLS

Microsoft Office 2013 PowerPoint, Excel, MSWord, and Access

Total Quality of Leadership training

HONORS / ACTIVES

1998 Total Quality of Leadership

1999 Advanced Total Quality of Leadership Course
2004 Management Advanced Training
Fundraising for Local Schools

Downhill Skiing, camping, roller skating, and ice skating