B.E/B.

TECH DEGREE EXAMINATION,MAY/JUNE 2009

Seventh Semester
Electrical and Electronics Engineering
MG1401-TOTAL QUALITY MANAGEMENT
(Common to Aeronautical Engineering,Mechanical Engineering,Mechatronics
Engineering,Production Engineering,Instrumentation and Control Engineering,Electronics and
Instrumentation Engineering,Electronics and Communication Engineering,Computer Science
Engineering,Information Technology,Metallurgy,Automobile Engineering,Bio-Medical
Engineering,Civil Engineering)
(Regulation 2004)
(Common to B.E.(Part-Time) Sixth and Seventh Semester Regulation 2005)
Time:Three hours
Maximum:100 marks
Answer ALL the questions.
PART A-(10X2=20 marks)
1.What are the seven faces of Quality?
2.Define Strategic planning.
3.Why do the business people measure customer satisfaction?
4.What are the strategic goals of performance measure?
5.Mention the ways to reduce variability.
6.Mention the uses of Control chart.
7.What are the goals of TPM?
8.List out various techniques adopted for JIT.
9.Define environmental policy.
10.What are the elements of a Quality Systems?
PART B-(5X16=80 marks)
11.(a)What are the different definitions given for quality?Explain how it got evolved and what
are its pirme concerns.(16)
Or
(b)(i)Discuss the management techniques for establishing quality costs.(8)
(ii)Describe the various Quality Statements.Give examples.(8)
12.(a)(i)Explain the key elements of partnering.(8)

(ii)Explain the conditions for selection and evaluation of suppliers.(8)

Or
(b)(i)Compare Deming and Juran approaches.(8)
(ii)Explain the importance of customer satisfaction.(8)
13.(a)Explain the different types of control charts available for problem solving.Enumerate on
the different patterns commonly noticed in control charts.(16)
Or
(b)With a specific application compare the affinity diagram and relationship diagram interms of
getting highy creative solutions for managerial problems.(16)
14.(a)Describe the different benchmarking metrices that can be used in educational institutions.
(16)
Or
(b)Explain the different steps involved in Failure Mode Effect Analysis with an example.(16)
15.(a)List the different types of quality audits available in practice and explain when each has to
be carried out?
Or
(b)(i)Explain the requirements of Environmental Management Systems.(8)
(ii)Discuss the benefits of environmental management systems.(8)