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Error Codes

WebCollect Error Codes Overview

6.8.2

2009 Global Collect. All rights reserved.


Disclaimer
GlobalCollect gives extensive attention to the content of this document but makes no
warranties or representations about the accuracy or completeness of it. Neither
GlobalCollect nor any of its affiliates shall be liable for any direct, incidental, consequential,
indirect or punitive damages arising out of access to or use of any content of this document.
Because of the complexity of the process of direct debit and the right of banking institutions
to alter conditions, this document can only serve as a description and is subject to
modifications.
Contact GlobalCollect
GlobalCollect
P.O Box 2001
2130 GE Hoofddorp
The Netherlands
Tel.: +31 (0)23 567 1500
Fax: +31 (0)23 554 8666
E-mail: info@globalcollect.com
Web site
Visit the GlobalCollect Web site www.globalcollect.com for information about the products
and services of GlobalCollect.
Customer Support
Customer services of GlobalCollect can be reached by email at
customerservice@globalcollect.com or by phone at +31 (0) 23 567 1549.
Suggestions
Suggestions or comments regarding the content of this document are welcome and may be
forwarded to GlobalCollect for the attention of the Development Team:
GlobalCollect -Product Development Department
Email: pdm@globalcollect.com

Release history

Release history
TABLE 1. Release history
Release Version

Release Date

Previous

Sections Affected

Description

All

Previous history available upon request

6.6

Apr, 2009

All

Error Codes Available in a in excel format with some new


additional errors included 101040, 400793, 400794, 420070,
420080, 433967, 800220, 3001000, 4312500, 4312600,
4360000,4360010, 4380060

6.8

Nov, 2009

Error Codes table

Removed Error Code 430720

6.8.2

Apr, 2010

All

55 new error codes added

GlobalCollect WebCollect Error Codes Overview--4 August 2015

WebCollect Error Codes Overview


Error Codes

WebCollect Error Codes Overview


Error Codes
The error codes contain a system error message, which is sent by the GlobalCollect system to the merchant. The system error
message description is the reason behind the error message and can be different to the error message.
The {x} indicates a placeholder for variable information.
The Insert Type will help you identify, where the problem is? Action to be taken indicates what you can do to try to solve the
issue with the shortest delay possible.
NOTE:
GlobalCollect reserves the right to add new error codes at any time. All errors that are highlighted in blue where added
since the previous version of this document.
Following table contains a list and description of insert types:
TABLE 2. Insert Types
Type

Description

BA

specific error code and message for (online) Bank payments

AV

specific error code and message for Account Validation

CC

specific error code and message for (online) Credit Card payments
CC online is specific for online credit cards and CC POS is specific for point of sales transactions

CH

specific error code and message for Cheque payments

DD

specific error code and message for Direct Debit payments

OI

specific error code and message for Order Insert details

OT

other type of error code and message

GlobalCollect WDL Programmers Guide--4 August 2015

WebCollect Error Codes Overview


Error Codes
Type

Description

PI

specific error code and message for Payment Insert details

PR

specific error code and message for Process Returned

RA

specific error code and message for Risk Assessment

RE

specific error code and message for Recurring orders/payments

RF

specific error code and message for Refunds

RM

specific error code and message for Reminders

SI

specific error code and message for Status order updates

GlobalCollect WDL Programmers Guide--4 August 2015

WebCollect Error Codes Overview


Error Codes
TABLE 3. Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

10

OI

CANNOT PROCESS EMPTY REQUEST

CANNOT PROCESS EMPTY REQUEST

Adjust request

11

OI

NO ACTION_TYPE FOUND IN REQUEST

NO ACTION_TYPE FOUND IN REQUEST

Adjust request

12

OI

NO MERCHANTID FOUND IN REQUEST

NO MERCHANTID FOUND IN REQUEST

Adjust request

13

OI

NO IPADDRESS FOUND IN REQUEST

NO IPADDRESS FOUND IN REQUEST

Adjust request

14

OI

ACCESS DENIED

ACCESS DENIED

Contact GlobalCollect

3000

OI

NULL VALUE NOT ALLOWED FOR {0}

NULL VALUE NOT ALLOWED FOR THIS ATTRIBUTE

Adjust request

3001

OI

INVALID OBJECT TYPE {0} FOR ATTRIBUTE {1}

INVALID OBJECT TYPE

Adjust request

3002

OI

ORDER NOT INSERTED {0}

ORDER NOT INSERTED

Adjust request

3010

OI

NULL VALUE NOT ALLOWED FOR {0}

NULL VALUE NOT ALLOWED FOR THIS ATTRIBUTE

Adjust request

3011

OI

INVALID OBJECT TYPE {0} FOR ATTRIBUTE {1}

INVALID OBJECT TYPE

Adjust request

3012

OI

ORDERLINE NOT INSERTED DUE TO INTERNAL SERVER


ERROR: {0}

ORDERLINE NOT INSERTED

Contact GlobalCollect

3013

OI

ORDERLINE ALREADY EXISTS {0}

ORDERLINE ALREADY EXISTS

Adjust request

3014

OI

ORDERLINE NOT INSERTED DUE TO INTERNAL SERVER


ERROR: {0}

ORDERLINE NOT INSERTED

Contact GlobalCollect

3020

OI

ORDER NOT FOUND IN {0}

NO ORDER FOUND IN REQUEST

Adjust request

3030

OI

NULL VALUE NOT ALLOWED FOR {0}

NULL VALUE NOT ALLOWED FOR THIS ATTRIBUTE

Adjust request

3031

OI

INVALID OBJECT TYPE {0} FOR ATTRIBUTE {1}

INVALID OBJECT TYPE

Adjust request

3032

OI

ORDER NOT INSERTED {0}

ORDER NOT INSERTED

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

9100

OI

INVALID DATETIME VALUE {1} FOR {0}. MUST BE IN FORMAT


YYYYMMDDHH24MISS.

INVALID DATETIME VALUE

Adjust request

9110

OI

INVALID NUMBER VALUE {1} FOR {0} WITH MAXLENGTH {2},


MINLENGTH {3} AND PRECISION {4}

INVALID NUMBER VALUE

Adjust request

9120

OI

INVALID VARCHAR VALUE {1} FOR {0} WITH MAXLENGTH {2}

INVALID VARCHAR VALUE

Adjust request

9130

OI

INVALID COUNTRYCODE {0}

INVALID COUNTRY CODE

Adjust request

9140

OI

INVALID CURRENCYCODE {0}

INVALID CURRENCY CODE

Adjust request

9150

OI

INVALID LANGUAGECODE {0}

INVALID LANGUAGE CODE

Adjust request

20205

PI

COULD NOT START TRANSACTION

COULD NOT START TRANSACTION

Try again later

30410

PI

NO ACTION_TYPE FOUND IN REQUEST

MERCHANTID NOT FOUND

Adjust request

30411

PI

NO COUNTRYCODE FOUND IN REQUEST

COUNTRYCODE NOT FOUND

Adjust request

30412

PI

NO LANGUAGECODE FOUND IN REQUST

LANGUAGECODE NOT FOUND

Adjust request

30413

PI

NO PAYMENTPRODUCTS FOUND FOR MERCHANT {0}

NO PAYMENTPRODUCTS FOUND

Contact GlobalCollect

30414

PI

NO PAYMENTPRODUCTS FOUND FOR COUNTRYCODE {0}

NO PAYMENTPRODUCTS FOUND

Adjust request

30416

PI

NO PAYMENTPRODUCTS FOUND FOR MERCHANT {0},


COUNTRYCODE {1}, LANGUAGECODE {2}

GETPAYMENTPRODUCT

Adjust request

101000

OI

REQUEST IS EMPTY!

GETACTION_REQUEST_IS_NULL

Adjust request

101010

OI

CLASS {0} PASSED AS ACTION_TYPE INSTEAD OF INTEGER

GETACTION_ACTION_IS_NO_INTEGER

Adjust request

101020

OI

ACTION {0} NOT ALLOWED FOR MERCHANT {1}, IPADDRESS


{2}

GETACTION_ACTION_IS_NOT_ALLOWED

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

101030

OI

GETACTION_MERCHANT_INVALID_OR_IPADDRESS_NOT_SET

GETACTION_MERCHANT_INVALID_OR_IPADDRESS_NOT
_SET

Adjust request

101040

OT

REQUEST [#REQUESTID#] INTERNAL SERVER ERROR

INTERNAL SERVER ERROR

Contact GlobalCollect

102000

OI

NO MERCHANTID ACTION {0} IS NOT ALLOWED

NO_MERCHANTID_ACTION_IS_NOT_ALLOWED

Adjust request

102010

OI

UNKNOWN MERCHANT {0} ACTION {1} IS NOT ALLOWED

UNKNOWN_MERCHANT_ACTION_IS_NOT_ALLOWED

Adjust request

102020

OI

ACTION {0} IS NOT ALLOWED FOR MERCHANT {1}, IPADDRESS


{2}

ACTION_IS_NOT_ALLOWED

Adjust request

102025

OT

REQUEST {0} ACTION {1} IS NOT ALLOWED FOR PROVIDER {2},


IPADDRESS {3}

ACTION_IS_NOT_ALLOWED_FOR_PROVIDER

Contact GlobalCollect

102030

OI

INCORRECT REMOTEIPADDRESS: {0}

INCORRECT_REMOTEIPADDRESS

Adjust request

102040

OI

Sorry, no access granted

INCORRECT_USERNAMEPASSWORD

Adjust request

102050

OI

REQUESTSOURCE NOT PRESENT OR INVALID: {0}

REQUESTSOURCE_NOT_PRESENT_OR_INVALID

Adjust request

102060

OI

REQUEST {0}: ACTION {1} IS NOT ALLOWED FOR MERCHANT


{2}

ACTION_NOT_ALLOWED_FOR_MERCHANT

Adjust request

210000

PI

ORDERSTATUS_NOT_FOUND

ORDERSTATUS_NOT_FOUND

Adjust request

210010

PI

NO PAYMENTFIELDS FOUND FOR PAYMENTPRODUCT {0}

NO_PAYMENTFIELDS_FOUND_FOR_THIS_PAYMENTPRO
DUCT

Adjust request

210020

PI

NO PAYMENTPRODUCTS FOUND FOR COUNTRY {0}

NO_PAYMENTPRODUCTS_FOUND_FOR_THIS_COUNTRY

Adjust request

210030

PI

NO PAYMENTPRODUCTS FOUND FOR MERCHANT {0}

NO_PAYMENTPRODUCTS_FOUND_FOR_THIS_MERCHAN
T

Contact GlobalCollect

210040

PI

NO PAYMENTMETHODDESCRIPTION FOUND FOR


PAYMENTPRODUCT {0} IN LANGUAGE {1}

NO_PAYMENTMETHODDESCRIPTION_FOUND_FOR_THIS
_COMBINATION

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

210050

PI

NO PAYMENTPRODUCTFIELDS FOUND FOR PRODUCT {0}.


LANGUAGE {1}

NO_PAYMENTPRODUCTFIELDS_FOUND_FOR_THIS_COM
BINATION

Adjust request

210060

PI

NO PAYMENTPRODUCTS FOUND FOR MERCHANT {0},


COUNTRY {1}, LANGUAGE {2}

NO_PAYMENTPRODUCTS_FOUND_FOR_THIS_COMBINAT
ION

Adjust request

210070

PI

PAYMENTPRODUCTINFORMATION NOT FOUND FOR


PRODUCT {0}

PAYMENTPRODUCTINFORMATION_NOT_FOUND

Adjust request

210071

PI

PAYMENTPRODUCTNAME NOT FOUND FOR


PAYMENTPRODUCT: {0}

PAYMENTPRODUCTNAME_NOT_FOUND

Adjust request

210072

PI

PAYMENTPRODUCTIMAGE NOT FOUND FOR


PAYMENTPRODUCT: {0}

PAYMENTPRODUCTIMAGE_NOT_FOUND

Adjust request

210080

PI

PAYMENTFIELDINFORMATION NOT FOUND FOR FIELD {1},


PRODUCT {0}

PAYMENTFIELDINFORMATION_NOT_FOUND_FOR_THIS_
FIELD

Adjust request

210110

PI

PAYMENTMETHODID {0} NOT FOUND IN


GPM_PAYMENTSTATUS

PAYMENTMETHOD_NOT_FOUND_IN_GPM_PAYMENTSTA
TUS

Contact GlobalCollect

210120

PI

STATUSCODE ({0}) NOT FOUND IN STATUS RECORD

DESCRIPTION_NOT_FOUND_IN_STATUS_RECORD

Contact GlobalCollect

210130

PI

PAYMENTMETHOD {0} NOT FOUND IN


GPM_PAYMENTMETHODPROVIDER

PAYMENTMETHOD_NOT_FOUND_IN_GPM_PAYMENTMET
HODPROVIDER

Contact GlobalCollect

210140

PI

SERVICEPROVIDER WITH ID {0} NOT FOUND IN


GPM_SERVICEPROVIDER

SERVICEPROVIDER_NOT_FOUND_IN_GPM_SERVICEPR
OVIDER

Contact GlobalCollect

210150

PI

COMMUNICATIONID NOT FOUND IN SERVICEPROVIDER WITH


SERVICEPROVIDERID {1} FOR MERCHANTID {0}: {2}

COMMUNICATIONID_NOT_FOUND_IN_SERVICEPROVIDE
R

Contact GlobalCollect

210160

PI

COMMUNICATIONID {0} NOT FOUND IN


GPM_SERVICECOMMUNICATION

COMMUNICATIONID_NOT_FOUND_IN_GPM_SERVICECO
MMUNICATION

Contact GlobalCollect

210170

PI

SOURCECURRENCYCODE NOT FOUND IN REQUEST

SOURCECURRENCYCODE_NOT_FOUND_IN_REQUEST

Adjust request

210180

PI

TARGETCURRENCYCODE NOT FOUND IN REQUEST

TARGETCURRENCYCODE_NOT_FOUND_IN_REQUEST

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

210190

PI

NO RATESETS FOUND FOR MERCHANT {0}

NO_RATESETS_FOUND_FOR_MERCHANT

Contact GlobalCollect

210200

PI

NO BASECURRENCIES FOUND FOR RATESETCODE {0}

NO_BASECURRENCIES_FOUND_FOR_RATESETCODE

Vontact GlobalCollect

210210

PI

NO CURRENCYCODES FOUND FOR BASECURRENCYCODE {0}

NO_CURRENCYCODES_FOUND_FOR_BASECURRENCYC
ODE

Contact GlobalCollect

210220

PI

NO_RATES_FOUND_FOR_SOURCECURRENCYCODE

NO_RATES_FOUND_FOR_SOURCECURRENCYCODE

Contact GlobalCollect

210230

PI

NO_RATES_FOUND_FOR_TARGETCURRENCYCODE

NO_RATES_FOUND_FOR_TARGETCURRENCYCODE

Contact GlobalCollect

210240

PI

NO SOURCERATE FOUND FOR CURRENTDATE {0}

NO_SOURCERATE_FOUND_FOR_CURRENTDATE

Contact GlobalCollect

210250

PI

NO TARGETRATE FOUND FOR CURRENTDATE {0}

NO_TARGETRATE_FOUND_FOR_CURRENTDATE

Contact GlobalCollect

210260

PI

GETRATE CALCULATION EXCEPTION: {0}

GETRATE_CALCULATION_EXCEPTION

Contact GlobalCollect

210270

PI

CONVERTAMOUNT CALCULATION EXCEPTION: {0}

CONVERTAMOUNT_CALCULATION_EXCEPTION

Contact GlobalCollect

210280

PI

NO CURRENCIES FOUND FOR MERCHANT: {0}

NO_CURRENCIES_FOUND_FOR_MERCHANT

Contact GlobalCollect

210290

PI

NO DESCRIPTION FOUND FOR CURRENCY {0}

NO_DESCRIPTION_FOUND_FOR_CURRENCY

Contact GlobalCollect

210300

PI

GETCOLLECTIONDAYS ({0}) NUMBERFORMAT EXCEPTION ON


{1}: {2}

GETCOLLECTIONDAYS_NUMBERFORMAT_EXCEPTION

Contact GlobalCollect

210310

PI

NO PAYMENTPRODUCT PARAMETERS FOUND FOR


PAYMENTPRODUCTID {0}, MERCHANTID {1}, LANGUAGECODE
{2}

NO_PAYMENTPRODUCT_PARAMETERS_FOUND_FOR_TH
IS_COMBINATION

Adjust request

210320

PI

GET_PROVIDER_PRIORITY_RETURNED_A_NULL_VALUE

GET_PROVIDER_PRIORITY_RETURNED_A_NULL_VALUE

Contact GlobalCollect

210330

PI

PAYMENTPRODUCT [#PAYMENT.PAYMENTPRODUCTID#] NOT


VALID FOR ORDERTYPE [#ORDER.ORDERTYPE#]

PAYMENTPRODUCT_NOT_VALID_FOR_ORDERTYPE

Adjust request

210331

PI

PAYMENTPRODUCTID {0} DOES NOT MATCH


PAYMENTMETHODID {1}

PAYMENTPRODUCTID_DOES_NOT_MATCH_PAYMENTME
THODID

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

210340

PI

NO MATCHING BANKNAMES FOUND FOR BANKNAME {0},


COUNTRYCODE {1}

NO_MATCHING_BANKNAMES_FOUND

Adjust request

210350

PI

MORE THAN {0} MATCHING BANKNAMES FOUND

MORE_THAN_X_MATCHING_BANKNAMES_FOUND

Adjust request

210360

PI

NO MERCHANTPRODUCTCURRENCIES FOUND FOR


COMBINATION {0}, {1}, {2}

NO MERCHANTPRODUCTCURRENCIES FOUND FOR


COMBINATION
MERCHANTID,COUNTRYCODE,PAYMENTPRODUCTID

Adjust request

210370

CC

MULTIPLE BIN RANGES FOUND

MULTIPLE BIN RANGES FOUND

Adjust request

210380

CC

NO BIN RANGE FOUND

NO BIN RANGE FOUND

Adjust request

210390

BA

NO DIRECTORY FOUND

NO DIRECTORY FOUND

Contact GlobalCollect

300000

OI

NULL VALUE NOT ALLOWED FOR ORDER ATTRIBUTE {0}

NULL_VALUE_NOT_ALLOWED_FOR_THIS_ORDER_ATTRI
BUTE

Adjust request

300010

OI

CLASS {0} PASSED AS ORDER ATTRIBUTE {1} ({2}) INSTEAD OF


STRING

ORDER_ATTRIBUTE_MUST_BE_A_STRING_TYPE

Adjust request

300020

OI

INSERT ORDER RETURNED A NULL VALUE WITH REQUEST {0}

INSERT_ORDER_RETURNED_A_NULL_VALUE

Contact GlobalCollect

300030

OI

REQUEST {0} ORDER ALREADY EXISTS WITH MERCHANTID {1}


AND ORDERID {2}

ORDER_ALREADY_EXISTS

Adjust request

300040

OI

INSERT ORDER RETURNED SQL EXCEPTION: {1} ON


REQUEST {0}

SQL_EXCEPTION_ON_INSERT_ORDER

Adjust request

300050

OI

NULL VALUE NOT ALLOWED FOR ORDERLINE ATTRIBUTE {0}

NULL_VALUE_NOT_ALLOWED_FOR_THIS_ORDERLINE_A
TTRIBUTE

Adjust request

300060

OI

CLASS {0} PASSED AS ORDERLINE ATTRIBUTE {1} ({2})


INSTEAD OF STRING

ORDERLINE_ATTRIBUTE_MUST_BE_A_STRING_TYPE

Adjust request

300070

OI

INSERT ORDERLINE RETURNED A NULL VALUE WITH


REQUEST {0}

INSERT_ORDERLINE_RETURNED_A_NULL_VALUE

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

300080

OI

ORDERLINE ALREADY EXISTS WITH REQUEST {0}

ORDERLINE_ALREADY_EXISTS

Adjust request

300090

OI

INSERT ORDERLINE RETURNED SQL EXCEPTION: {1} ON


REQUEST {0}

SQL_EXCEPTION_ON_INSERT_ORDERLINE

Adjust request

300100

OI

COULD NOT START DATABASE TRANSACTION FOR ORDER


WITH REQUEST {0}

COULD_NOT_START_DATABASE_TRANSACTION_FOR_O
RDER

Contact GlobalCollect

300110

SI

GET ORDER (MERCHANTID={0}, ORDERID={1}) RETURNED A


NULL VALUE WITH SQL {2}

GET_ORDER_RETURNED_A_NULL_VALUE

Adjust request

300120

SI

ORDER (MERCHANTID={0}, ORDERID={1}, EFFORTID={2}) NOT


FOUND: {3}

ORDER_NOT_FOUND

Adjust request

300130

SI

GET ORDERLINES (MERCHANTID={0}, ORDERID={1},


EFFORTID={2}) RETURNED A NULL VALUE

GET_ORDERLINES_RETURNED_A_NULL_VALUE

Adjust request

300140

OI

ORDERLINES (MERCHANTID={0}, ORDERID={1}, EFFORTID={2})


NOT FOUND: {3}

ORDERLINES_NOT_FOUND

Adjust request

300150

OI

ORDERLINES MUST BE A HASHTABLE: {0}

ORDERLINES_MUST_BE_A_HASHTABLE

Adjust request

300160

OI

ITEMCOUNT MUST BE AN INTEGER: {0}

ITEMCOUNT_MUST_BE_AN_INTEGER

Adjust request

300170

OI

ORDERLINE {1} NOT FOUND: {0}

ORDERLINE_NOT_FOUND

Adjust request

300180

OI

ORDER MUST BE A HASHTABLE: {0}

ORDER_MUST_BE_A_HASHTABLE

Adjust request

300190

OI

ORDERLINE MUST BE A HASHTABLE: {0}

ORDERLINE_MUST_BE_A_HASHTABLE

Adjust request

300200

OI

GET_DELTA_ORDER_RETURNED_A_NULL_VALUE

GET_DELTA_ORDER_RETURNED_A_NULL_VALUE

Adjust request

300210

OI

DELTA_ORDER_NOT_FOUND

DELTA_ORDER_NOT_FOUND

Adjust request

300220

SI

REQUEST {0} GET_ORDERSTATUS RETURNED A NULL VALUE

GET_ORDERSTATUS_RETURNED_A_NULL_VALUE

Adjust request

300230

SI

REQUEST {0} GET_ORDERSTATUS RETURNED AN SQL


EXCEPTION: {1}

GET_ORDERSTATUS_RETURNED_A_SQL_EXCEPTION

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

10

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

300240

SI

REQUEST {0} GET_ORDERSTATUS ORDER NOT FOUND

GET_ORDERSTATUS_ORDER_NOT_FOUND

Adjust request

300250

SI

REQUEST {0} GET_ORDERSTATUSCHANGED RETURNED A


NULL VALUE

GET_ORDERSTATUSCHANGED_RETURNED_A_NULL_VA
LUE

Adjust request

300260

SI

REQUEST {0} GET_ORDERSTATUSCHANGED RETURNED AN


SQL EXCEPTION: {1}

GET_ORDERSTATUSCHANGED_RETURNED_A_SQL_EXC
EPTION

Adjust request

300270

SI

REQUEST {0} GET_ORDERSTATUSCHANGED ORDER NOT


FOUND

GET_ORDERSTATUSCHANGED_ORDER_NOT_FOUND

Adjust request

300280

OI

REQUEST {0}: ORDERAMOUNT ({1}) IS NOT THE SUM OF


ORDERLINE AMOUNTS ({2})

ORDERAMOUNT_DOES_NOT_MATCH_TOTAL_ORDERLIN
ES_AMOUNT

Adjust request

300290

OI

REQUEST {0} EXCEPTION ON INSERT ORDER {1}

EXCEPTION_ON_INSERT_ORDER

Adjust request

300300

RE

NO_FREQUENCY_FIELD_FOUND_FOR_RECURRING_ORDER

NO_FREQUENCY_FIELD_FOUND_FOR_RECURRING_OR
DER

Adjust request

300310

RE

NON_RECURRING_ORDER

NON_RECURRING_ORDER

Adjust request

300320

RE

RECURRING_ORDER_ALREADY_ENDED

RECURRING_ORDER_ALREADY_ENDED

Adjust request

300330

RE

END_RECURRING_ORDER_NOT_POSSIBLE

END_RECURRING_ORDER_NOT_POSSIBLE

Adjust request

300340

OI

MAC_FOR_ORDER_INVALID

MAC_FOR_ORDER_INVALID

Adjust request

300350

SI

UPDATE_ORDER_RETURNED_A_NULL_VALUE

UPDATE_ORDER_RETURNED_A_NULL_VALUE

Adjust request

300360

RE

ORDER_NOT_FOUND_OR_UPDATE_NOT_POSSIBLE_WITH_C
URRENT_STATUS

ORDER_NOT_FOUND_OR_UPDATE_NOT_POSSIBLE_WIT
H_CURRENT_STATUS

Adjust request

300370

OI

ORDER_ATTRIBUTE_NOT_ALLOWED: {0}

ORDER_ATTRIBUTE_NOT_ALLOWED

Adjust request

300380

SI

UPDATE_ORDER_RETURNED_A_NULL_VALUE

UPDATE_ORDER_RETURNED_A_NULL_VALUE

Adjust request

300390

SI

REQUEST {0}: SQL_EXCEPTION_ON_UPDATE_ORDER {1}

SQL_EXCEPTION_ON_UPDATE_ORDER

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

11

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

300400

RE

ORDER_NOT_FOUND_OR_MODIFICATION_NOT_POSSIBLE

ORDER_NOT_FOUND_OR_MODIFICATION_NOT_POSSIBL
E

Adjust request

300410

OI

INVALID_ORDERTYPE: {0}

INVALID_ORDERTYPE

Adjust request

300420

OI

MERCHANT {0}: PARAMETER {1) NOT FOUND

MERCHANT_PARAMETER_NOT_FOUND

Adjust request

300421

PI

PAYMENTPRODUCT {0} PARAMETER {1} NOT FOUND

PAYMENTPRODUCT_PARAMETER_NOT_FOUND

Adjust request

300422

PI

REQUEST [#REQUESTID#] MERCHANT {0}, PAYMENTPRODUCT


{1}: PARAMETER {2} NOT FOUND

MERCHANT_PAYMENTPRODUCT_PARAMETER_NOT_FO
UND

Adjust request

300430

RF

REFUND_AMOUNT_TOO_LARGE

REFUND_AMOUNT_TOO_LARGE

Adjust request

300440

RF

NOT_WITHIN_REFUNDABLE_PERIOD

NOT_WITHIN_REFUNDABLE_PERIOD

Adjust request

300450

SI

ORDER WITHOUT REFUNDABLE PAYMENTS

ORDER_WITHOUT_REFUNDABLE_PAYMENTS

Adjust request

300460

SI

COULD_NOT_GET_PAYMENTSTATUS

COULD_NOT_GET_PAYMENTSTATUS

Adjust request

300470

RE

ACCEPT_ORDER_NOT_POSSIBLE_WITH_PAYMENTSTATUS:
{0}

ACCEPT_ORDER_NOT_POSSIBLE_WITH_PAYMENTSTAT
US

Adjust request

300480

SI

COULD_NOT_GET_ORDERSTATUS

COULD_NOT_GET_ORDERSTATUS

Adjust request

300490

RE

ORDERSTATUS_NOT_WAITING_FOR_APPROVAL

ORDERSTATUS_NOT_WAITING_FOR_APPROVAL

Adjust request

300500

RE

ENDDATE {0} NOT AFTER STARTDATE {1}

ENDDATE_NOT_AFTER_STARTDATE

Adjust request

300510

RE

STARTDATE: {0} NOT IN FUTURE

STARTDATE_NOT_IN_FUTURE

Adjust request

300520

RE

COULD_NOT_CREATE_CALENDAR

COULD_NOT_CREATE_CALENDAR

Adjust request

300530

RF

REFUND_NOT_ALLOWED_FOR_MERCHANT: {0}

REFUND_NOT_ALLOWED_FOR_MERCHANT

Adjust request

300540

RF

INVALID PAYMENTPRODUCT: {0} FOR REFUND ON ORIGINAL


PAYMENT WITH PAYMENTPRODUCT: {1}

INVALID_PAYMENTPRODUCT_FOR_REFUND

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

12

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

300550

RF

PAYMENTPRODUCT: {0} NOT ALLOWED FOR REFUNDS

PAYMENTPRODUCT_NOT_ALLOWED_FOR_REFUNDS

Adjust request

300560

RF

ORDER (MERCHANTID: {0}, ORDERID: {1}) ALREADY


REFUNDED AND MULTIPLE REFUNDS NOT ALLOWED

ALREADY_REFUNDED_NO_MULTIPLE_REFUNDS_ALLOW
ED

Adjust request

300570

RF

EXCEPTION_DETERMINING_REFUNDABLE_AMOUNT

EXCEPTION_DETERMINING_REFUNDABLE_AMOUNT

Adjust request

300580

RF

REQUEST {0} CURRENCYCODE {1} DOES NOT MATCH


ORIGINAL PAYMENT CURRENCYCODE {2}

CURRENCYCODE_DOES_NOT_MATCH_ORIGINAL_PAYM
ENT

Adjust request

300610

OI/AV

REQUEST {0}: INVALID MERCHANTREFERENCE {1}

INVALID_MERCHANTREFERENCE

Adjust request

300620

IO

REQUEST {0}: MERCHANTREFERENCE {1} ALREADY EXISTS

MERCHANTREFERENCE_ALREADY_EXISTS

Adjust request

300625

CCA

REQUEST {0}: MERCHANTREFERENCE {1} IS TOO LONG (MAX


20 CHARACTERS)

MERCHANTREFERENCE_TOO_LONG

Adjust request

300630

IO

REQUEST {0}: ORDERID {1} ALREADY EXISTS

ORDERID_ALREADY_EXISTS

Adjust request

300650

P1

REQUEST [#REQUESTID#], SERVICEPROVIDER {0}


PARAMETER {1} NOT FOUND

SERVICE_PARAMETER_NOT_FOUND

Contact GlobalCollect

300660

P1

REQUEST [#REQUESTID#], MERCHANT {0} SERVICEPROVIDER


{1} PARAMETER {2} NOT FOUND

MERCHANT_SERVICE_PARAMETER_NOT_FOUND

Contact GlobalCollect

300670

IO

REQUEST [#REQUESTID#] EITHER ORDERID OR CUSTOMERID


OR MERCHANTREFERENCE MUST BE FILLED IN REUSE TAG

REUSE_REFERENCEKEY_MISSING

Adjust request

300680

IO

REQUEST [#REQUESTID#] ORDER TO REUSE NOT FOUND

REUSE_ORDER_NOT_FOUND

Adjust request

300690

IO

REQUEST [#REQUESTID#] ORDER TO REUSE HAS DIFFERENT


CUSTOMERID

REUSE_ORDER_HAS_DIFFERENT_CUSTOMERID

Adjust request

300700

IO

REQUEST [#REQUESTID#] ORDER TO REUSE HAS DIFFERENT


MERCHANTREFERENCE

REUSE_ORDER_HAS_DIFFERENT_MERCHANTREFEREN
CE

Adjust request

303020

OT

CHANGE PASSWORD FAILED: PASSWORD HAS ALREADY


BEEN USED

CHANGEPASSWORD_FAILED_PASSWORD_RECENTLY_U
SED

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

13

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

310010

OT

PASSWORD IS USED FOR THE FIRST TIME AND MUST BE


CHANGED

DO_LOGIN_PASSWORD_FIRSTUSED_MUST_CHANGE

Adjust request

310020

OT

LAST LOGIN WAS TOO LONG AGO, Please contact GlobalCollect

DO_LOGIN_LOGIN_EXPIRED_CONTACT_GLOBALCOLLEC
T

Contact GlobalCollect

310030

OT

ACCOUNT IS BLOCKED: TOO MANY FAILED LOGIN ATTEMPTS

DO_LOGIN_EXCEEDED_ALLOWED_NUMBER_OF__ATTE
MPTS

Contact GlobalCollect

310040

OT

PASSWORD HAS EXPIRED: MUST BE CHANGED

DO_LOGIN_PASSWORD_EXPIRED_MUST_CHANGE

Adjust request

310050

OT

ACCOUNT IS BLOCKED: LOGIN FAILED TOO MANY TRIES

DO_LOGIN_FAILED_TOO_MANY_TRIES

Contact GlobalCollect

400000

PI

PAYMENTMETHOD NOT FOUND FOR PAYMENTPRODUCTID {0}

PAYMENTMETHOD_NOT_FOUND_FOR_THIS_PAYMENTP
RODUCTID

Adjust request

400010

PI

CONTRACTID NOT FOUND FOR MERCHANTID {0},


PAYMENTMETHODID {1}

CONTRACTID_NOT_FOUND_FOR_THIS_COMBINATION

Adjust request

400011

PI

ONLINEAUTHORISERID_NOT_FOUND_FOR_THIS_COMBINATI
ON

ONLINEAUTHORISERID_NOT_FOUND_FOR_THIS_COMBI
NATION

Adjust request

400020

OI

INSERTATTEMPT RETURNED ERROR {0} {1}

INSERTATTEMPT_FAILED

Adjust request

400030

OI

INSERTATTEMP RETURNED NULL VALUES WITH REQUEST {0}

INSERTATTEMPT_RETURNED_A_NULL_VALUE

Contact GlobalCollect

400040

PI

DOPAYMENT METHOD INVOCATION EXCEPTION {1} WITH


REQUEST {0}

DOPAYMENT_METHOD_INVOCATION_EXCEPTION

Adjust request

400050

OT

REJECTATTEMPT RETURNED ERROR {0} {1}

REJECTATTEMPT_FAILED

Contact GlobalCollect

400060

OI

EXECSTORED RETURNED NULL WITH REQUEST {0}

EXECSTORED_RETURNED_NULL

Adjust request

400070

OI

EXECSTORED SQL EXECPTION {1} WITH REQUEST {0}

EXECSTORED_SQL_EXECPTION

Adjust request

400080

PI

PAYMENTMANAGER UPDATE EXCEPTION: {0}

PAYMENTMANAGER_UPDATE_EXCEPTION

Contact GlobalCollect

400090

OT

UPDATE METHOD INVOCATION EXCEPTION: {0}

UPDATE_METHOD_INVOCATION_EXCEPTION

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

14

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

400100

PI

INSERTATTEMPT RETURNED NULL RESULTCODE FOR


COMBINATION ({0},{1},{2})

INSERTATTEMPT_RETURNED_NULL_RESULTCODE

Adjust request

400110

PI

INSERTATTEMPT RETURNED NON NUMERIC RETURNCODE


FOR COMBINATION ({0},{1},{2})

INSERTATTEMPT_RETURNED_NON_NUMERIC_RETURNC
ODE

Adjust request

400120

PI

INSERTATTEMPT PAYMENT FOR ORDER ALREADY FINAL FOR


COMBINATION ({0},{1},{2})

INSERTATTEMPT_PAYMENT_FOR_ORDER_ALREADY_FIN
AL

Adjust request

400150

PI

UPDATEATTEMPT FAILED FOR COMBINATION ({0},{1},{2},{3},{4},


{5})

UPDATEATTEMPT_FAILED

Adjust request

400180

PI

INSERTATTEMPT ORDER DOES NOT EXIST ({0},{1},{2})

INSERTATTEMPT_ORDER_DOES_NOT_EXIST

Adjust request

400190

PI

INSERTATTEMPT AMOUNT CURRENCY DOES NOT MATCH


ORDER ({0},{1},{2})

INSERTATTEMPT_AMOUNT_CURRENCY_DOES_NOT_MA
TCH_ORDER

Adjust request

400200

PI

REQUEST {0} SETPAYMENT METHOD INVOCATION


EXCEPTION: {1}

SETPAYMENT_METHOD_INVOCATION_EXCEPTION

Adjust request

400210

PI

REQUEST {0} UNKNOWN ORDER OR NOT CANCELLABLE

UNKNOWN_ORDER_OR_NOT_CANCELLABLE

Adjust request

400220

PI

DOPAYMENT_ORDER_NOT_FOUND

DOPAYMENT_ORDER_NOT_FOUND

Adjust request

400230

PI

INSERTATTEMPT_FAILED_OTHER_SESSION_ACTIVE_ORDER_
WITH_STATUS_0_EXISTS

INSERTATTEMPT_FAILED_OTHER_SESSION_ACTIVE

Adjust request

400240

RE

VAR_AMOUNT_RECURRING_PAYMENT_NOT_POSSIBLE_WITH
_ORDERSTATUS: {0}

VAR_AMOUNT_RECURRING_PAYMENT_NOT_POSSIBLE_
WITH_ORDERSTATUS

Adjust request

400250

RE/RF

GET_PAYMENTDETAILS (MERCHANTID={0}, ORDERID={1},


EFFORTID={2}) RETURNED_A_NULL_VALUE

GET_PAYMENTDETAILS_RETURNED_A_NULL_VALUE

Adjust request

400260

RE/RF

PAYMENTDETAILS (MERCHANTID={0}, ORDERID={1},


EFFORTID={2}) NOT_FOUND: {3}

PAYMENTDETAILS_NOT_FOUND

Adjust request

400270

RF

GET_ORIGINAL_PAYMENT (MERCHANTID={0}, ORDERID={1},


EFFORTID={2}) RETURNED_A_NULL_VALUE

GET_ORIGINAL_PAYMENT_RETURNED_A_NULL_VALUE

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

15

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

400280

RF

ORIGINAL_PAYMENT (MERCHANTID={0}, ORDERID={1},


EFFORTID={2}) NOT_FOUND

ORIGINAL_PAYMENT_NOT_FOUND

Adjust request

400290

RE/RF

GET_PAYMENTATTEMPT (MERCHANTID={0}, ORDERID={1},


EFFORTID={2}) RETURNED_A_NULL_VALUE

GET_PAYMENTATTEMPT_RETURNED_A_NULL_VALUE

Adjust request

400300

PI

REQUEST {0}: PAYMENTATTEMPT (MERCHANTID={1},


ORDERID={2}, EFFORTID={3}, ATTEMPTID={4}) NOT FOUND

PAYMENTATTEMPT_NOT_FOUND

Adjust request

400310

PI

DEBTCOLLECT_NOT_ALLOWED_FOR_MERCHANT: {0}

DEBTCOLLECT_NOT_ALLOWED_FOR_MERCHANT

Contact GlobalCollect

400320

PI

DEBTCOLLECT (MERCHANTID={0}, ORDERID={1},


EFFORTID={2}) NOT_POSSIBLE_WITH_PAYMENTSTATUS: {3}

DEBTCOLLECT_NOT_POSSIBLE_WITH_PAYMENTSTATUS

Adjust request

400330

RE

EMAIL_REMINDER_NOT_ALLOWED_FOR_MERCHANT: {0}

EMAIL_REMINDER_NOT_ALLOWED_FOR_MERCHANT

Contact GlobalCollect

400340

RE

POSTAL_REMINDER_NOT_ALLOWED_FOR_MERCHANT: {0}

POSTAL_REMINDER_NOT_ALLOWED_FOR_MERCHANT

Contact GlobalCollect

400350

RE

REMINDER (MERCHANTID={0}, ORDERID={1}, EFFORTID={2})


NOT POSSIBLE WITH PAYMENTSTATUS: {3}

REMINDER_NOT_POSSIBLE_WITH_PAYMENTSTATUS

Adjust request

400360

PI

PROCESS REFERRED NOT POSSIBLE FOR PAYMENT WITH


PAYMENTPRODUCT: {0} AND STATUS: {1}

PROCESS_REFERRED_NOT_POSSIBLE

Adjust request

400370

PI

PROCESS REFERRED COULD NOT GET VITAL ORDERDETAILS


FOR MERCHANTID: {0}, ORDERID: {1}

PROCESS_REFERRED_COULD_NOT_GET_ORDERDETAI
LS

Adjust request

400380

PI

REQUEST {0} PROCESS REFERRED FAILED

PROCESS_REFERRED_FAILED

Adjust request

400390

RF

PROCESS REFUND NOT POSSIBLE FOR PAYMENT WITH


PAYMENTPRODUCT: {0} AND STATUS: {1}

PROCESS_REFUND_NOT_POSSIBLE

Adjust request

400400

RF

REQUEST {0} PROCESS REFUND FAILED

PROCESS_REFUND_FAILED

Adjust request

400410

OT

PROCESS RETURNED NOT POSSIBLE FOR PAYMENT WITH


PAYMENTPRODUCT: {0} AND STATUS: {1}

PROCESS_RETURNED_NOT_POSSIBLE

Adjust request

400420

OT

REQUEST {0} PROCESS RETURNED FAILED

PROCESS_RETURNED_FAILED

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

16

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

400430

OT

REQUEST {0} PROCESS RETURNED METHOD INVOCATION


EXCEPTION WITH PAYMENTPRODUCT {1}: {2}

PROCESS_RETURNED_METHOD_INVOCATION_EXCEPTI
ON

Adjust request

400440

OT

REQUEST {0} UPDATE PAYMENT (MERCHANTID={1},


ORDERID={2}, EFFORTID={3}, ATTEMPTID={4}) FAILED

UPDATE_PAYMENT_FAILED

Contact GlobalCollect

400450

OT

PROCESS RETURNED NOT READY FOR PAYMENTPRODUCT:


{0}

PROCESS_RETURNED_NOT_READY_FOR_PAYMENTPRO
DUCT

Adjust request

400460

OT

CONTRACTID ORIGINAL PAYMENT (MERCHANTID={0},


ORDERID={1}, EFFORTID={2}, ATTEMPTID={3}) NOT FOUND

CONTRACTID_ORIGINAL_PAYMENT_NOT_FOUND

Adjust request

400470

RF

REFERENCEORIGPAYMENT {0} DOES NOT MATCH FOUND


REFERENCE {1}

REFERENCEORIGPAYMENT_DOES_NOT_MATCH_FOUND
_REFERENCE

Adjust request

400480

PI

INSERTATTEMPT_DEBTCOLLECT_ACTIVE

INSERTATTEMPT_DEBTCOLLECT_ACTIVE

Adjust request

400490

PI

INSERTATTEMPT_MAX_NR_OF_ATTEMPTS_REACHED

INSERTATTEMPT_MAX_NR_OF_ATTEMPTS_REACHED

Adjust request

400500

PI

NO RESPONSE FOUND FOR TRY: {0}, {1}, {2}, {3}

NO_RESPONSE_FOUND_FOR_TRY

Contact GlobalCollect

400510

PI

INVALID DATE: {0}, MUST BE IN FORMAT YYYYMMDDHH24MISS

INVALID_DATE

Adjust request

400515

PI

REQUEST {0} HOSTEDINDICATOR MAY ONLY BE 0

HOSTEDINDICATOR_MAY_BE_0_ONLY

Adjust request

400520

PI

GETSTATUS METHOD INVOCATION EXCEPTION: {0}, {1}

GETSTATUS_METHOD_INVOCATION_EXCEPTION

Contact GlobalCollect

400530

PI

INVALID PAYMENTPRODUCTID {1} FOR MERCHANT {0}

INVALID_PAYMENTPRODUCTID_FOR_MERCHANT

Adjust request

400540

PI

AUTHORISATION FAILED FOR REQUEST {0}

SCENARIO_NOT_SUCCESSFUL

Contact GlobalCollect

400550

PI

OVERWRITEPAYMENTREFERENCE {3} ALREADY EXISTS FOR


MERCHANT {0}, ORDER {1}, EFFORT {2}

INSERTATTEMPT_OVERWRITEPAYMENTREFERENCE_AL
READYEXISTS

Adjust request

MAXIMUM PAYMENTREFERENCE REACHED

INSERATTEMPT_MAXIMUM_PAYMENTREFERENCE_REAC
HED

Contact GlobalCollect

400555

GlobalCollect WDL Programmers Guide--4 August 2015

17

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

400560

PI

OVERWRITEPAYMENTREFERENCE {0} HAS INVALID LENGTH

OVERWRITEPAYMENTREFERENCE_HAS_INVALID_LENGT
H

Adjust request

400570

PI

OVERWRITEPAYMENTREFERENCE {0} DOES NOT END WITH 9

OVERWRITEPAYMENTREFERENCE_DOESNOTENDWITH9

Adjust request

400580

PI

OVERWRITEPAYMENTREFERENCE {0} DOES NOT START WITH


CONTRACTID {1}

OVERWRITEPAYMENTREFERENCE_DOESNOTSTARTWIT
HCONTRACTID

Adjust request

400590

PI

OVERWRITEPAYMENTREFERENCE_NOT_ALLOWED_WITH_ME
THOD

OVERWRITEPAYMENTREFERENCE_NOT_ALLOWED_WIT
H_METHOD

Adjust request

400600

PI

REQUEST {0} ATTEMPT COULD NOT BE FOUND

PAYMENT_ATTEMPT_COULD_NOT_BE_FOUND

Adjust request

400610

PI

REQUEST {0}: CARD NOT ENROLLED

CARD_NOT_ENROLLED

Select other payment


product

400620

PI

CARD_NOT_VALIDATED

CARD_NOT_VALIDATED

Adjust request

400630

PI

REQUEST {0}: INVALID PARES {1}

INVALID_PARES

Adjust request

400640

PI

REQUEST {0} FINISHPAYMENT NOT POSSIBLE WITH CURRENT


STATUS {1}

FINISHPAYMENT_NOT_POSSIBLE_WITH_CURRENT_STAT
US

Adjust request

400650

PI

REQUEST {0} AUTHENTICATION ERROR INVALID DATA

AUTHENTICATION_ERROR_INVALID_DATA

Adjust request

400660

PI

REQUEST {0} AUTHENTICATION ERROR MISSING FIELD

AUTHENTICATION_ERROR_MISSING_FIELD

Adjust request

400670

PI

REQUEST {0} AUTHENTICATION ERROR INVALID CARD

AUTHENTICATION_ERROR_INVALID_CARD

Adjust request

400680

OT

REQUEST {0}: SET_PAYMENT ({1},{2},{3},{4}) IS NOT


CANCELLABLE

SET_PAYMENT_NOT_CANCELLABLE

Adjust request

400681

OT

REQUEST {0}: TRANSACTION (MERCHANTID ({1}), ORDERID


({2}), EFFORTID ({3}), ATTEMPTID ({4}) => NOT CONTROLLABLE
CUSTOMER ACTION

NOT_CONTROLLABLE_CUSTOMER_ACTION

No action required

GlobalCollect WDL Programmers Guide--4 August 2015

18

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

400682

OT

REQUEST {0}: TRANSACTION (MERCHANTID ({1}), ORDERID


({2}), EFFORTID ({3}), ATTEMPTID ({4}) => PROCESSING IN
PROGRESS

PROCESSING_IN_PROGRESS

No action required

400683

OT

REQUEST {0}: TRANSACTION (MERCHANTID ({1}), ORDERID


({2}), EFFORTID ({3}), ATTEMPTID ({4}) => ALREADY PAID

ALREADY_PAID

No action required

400684

OT

REQUEST {0}: TRANSACTION (MERCHANTID ({1}), ORDERID


({2}), EFFORTID ({3}), ATTEMPTID ({4}) => ALREADY
CANCELLED

ALREADY_CANCELLED

No action required

400685

OT

REQUEST {0}: SET_PAYMENT ({1},{2},{3},{4}) IS NOT


CANCELLABLE

SET_PAYMENT_NOT_CANCELLABLE

No action required

400690

OT

REQUEST [#REQUESTID#] NO SEARCHCRITERIA PROVIDED

GET_PAYMENT_NO_SEARCHDATA

Adjust request

400700

PR

REQUEST {0} CANCELLED AT BANK

CANCELLED_AT_BANK

No action required

400701

PR

REQUEST {0} CANCELLED BY BANK

CANCELLED_BY_BANK

No action required

400702

PR

REQUEST {0} FAILED AT BANK

FAILED_AT_BANK

No action required

400703

PR

REQUEST {0} BANK IN DOUBT

BANK_INDOUBT

No action required

400704

PR

REQUEST {0} UNKNOWN AT BANK

UNKNOWN_AT_BANK

No action required

400705

PR

REQUEST {0} REJECTED BY BANK

REJECTED_BY_BANK

No action required

400706

PR

REQUEST {0} INVALID AMOUNT {1}

PROCESSRETURNED_INVALID_AMOUNT

Adjust request

400707

PR

Verification failed

ERROR VERIFICATION_FAILED

Adjust request

400708

PR

Transaction expired

TRANSACTION_EXPIRED

Adjust request

400710

PR

REQUEST {0} INCORRECT SIGNATURE EXCEPTION

RABO_INCORRECT_SIGNATURE_EXCEPTION

Adjust request

400720

PR

REQUEST {0} MERCHANT NOT FOUND EXCEPTION

RABO_MERCHANT_NOT_FOUND_EXCEPTION

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

19

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

400730

PR

REQUEST {0}: MANDATORY RETURN FIELD {1} NOT FOUND IN


REQUEST

RABO_RABOSIGNEDURL_MISSING

Adjust request

400740

PR

REQUEST {0} AMOUNT IN RESPONSE {1} DOES NOT MATCH


PAYMENT AMOUNT {2}

RABO_INCORRECT_AMOUNT_IN_URL

Adjust request

400750

PI

REQUEST {0} INVALID ACCOUNT {1}

PAGO_INVALID_ACCOUNT

Adjust request

400751

PI

REQUEST {0} INVALID ACCOUNT {1}

GIROPAY_INVALID_ACCOUNT

Adjust request

400760

PI

REQUEST {0} ACCOUNT WITH NUMBER {1}, BANKCODE {2} IS


NOT SUPPORTED

PAGO_ACCOUNT_NOT_SUPPORTED

Adjust request

400761

PI

REQUEST {0} ACCOUNT WITH NUMBER {1}, BANKCODE {2} IS


NOT SUPPORTED

GIROPAY_ACCOUNT_NOT_SUPPORTED

Adjust request

400770

PR

REQUEST {0} PAGO POLL RETURNED NO


PAYMENTSTATUSRESULT

PAGO_POLL_RETURNED_NO_PAYMENTSTATUSRESULT

Contact GlobalCollect

400780

PI

REQUEST {0} INVALID BANKCODE {1}

PAGO_INVALID_BANKCODE

Adjust request

400781

PI

REQUEST {0} INVALID BANKCODE {1}

GIROPAY_INVALID_BANKCODE

Adjust request

400790

PI

REQUEST {0} BANKCODE {2}, ACCOUNT {1} IS NOT


SUPPORTED

PAGO_ACCOUNT_NOT_SUPPORTED2

Adjust request

400791

PI

REQUEST {0} BANKCODE {2}, ACCOUNT {1} IS NOT


SUPPORTED

GIROPAY_ACCOUNT_NOT_SUPPORTED2

Adjust request

400792

PI

REQUEST {0} INVALID MERCHANTNUMBER

PAGO INVALID MERCHANTNUMBER

Contact GlobalCollect

400793

OT

REQUEST {0}, ERROR: ALREADY AUTHORIZED

PAGO_ALREADY_AUTHORIZED

Adjust request

400794

OT

REQUEST {0}, ERROR: AUTHORIZATION IN PROCESS

PAGO_AUTHORIZATION_IN_PROCESS

Adjust request

400800

PI

REQUEST {0} INVALID LANGUAGECODE {1} FOR ING HOMEPAY

ING_HOMEPAY_INVALID_LANGUAGECODE

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

20

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

400810

PR

REQUEST {0} RETURN HASH {1} DOES NOT MATCH


CALCULATED HASH

ING_HOMEPAY_INVALID_HASH

Adjust request

400840

PI

IDEAL_INVALID_XML

IDEAL_INVALID_XML

Adjust request

400850

PI

IDEAL_SYSTEM_MAINTENANCE

IDEAL_SYSTEM_MAINTENANCE

Try again later

400860

PI

IDEAL_SECURITY_ERROR

IDEAL_SECURITY_ERROR

Contact GlobalCollect

400870

PI

IDEAL_FIELD_ERROR

IDEAL_FIELD_ERROR

Contact GlobalCollect

400880

PI

IDEAL_APPLICATION_ERROR

IDEAL_APPLICATION_ERROR

Contact GlobalCollect

400885

PI

REQUEST {0} UNKNOWN ERRORCODE {1} RETURNED BY


ACQUIRER

IDEAL_UNKNOWN_ERROR

Contact GlobalCollect

400890

PI

REQUEST {0} MISSING


SERVICE(COMMUNICATION)PARAMETERS FOR
SERVICEPROVIDER {1}

IDEAL_MISSING_SERVICEPARAMETERS

Contact GlobalCollect

400900

PI

REQUEST {0} MISSING SIGNATURE PROVIDER

IDEAL_MISSING_SIGNATURE_PROVIDER

Contact GlobalCollect

400910

PI

REQUEST {0} SIGNING EXCEPTION {1}

IDEAL_SIGNING_EXCEPTION

Contact GlobalCollect

400920

PI

REQUEST {0} VERIFY EXCEPTION {1}

IDEAL_VERIFY_EXCEPTION

Contact GlobalCollect

400930

PI

REQUEST {0} LOAD CERTIFICATE EXCEPTION {1}

IDEAL_LOAD_CERTIFICATE_EXCEPTION

Contact GlobalCollect

400940

PI

REQUEST {0} MISSING PRIVATE KEY

IDEAL_MISSING_PRIVATE_KEY

Contact GlobalCollect

400950

PI

REQUEST {0} MISSING ACQUIRER CERTIFICATE ({1})

IDEAL_MISSING_ACQUIRER_CERTIFICATE

Contact GlobalCollect

400960

PI

REQUEST {0} MISSING ACQUIRER PUBLIC KEY ({1})

IDEAL_MISSING_ACQUIRER_PUBLICKEY

Contact GlobalCollect

400970

PI

REQUEST {0} INVALID EXPIRATIONPERIOD {1} (MUST BE


BETWEEN 1 AND 60)

IDEAL_INVALID_EXPIRATIONPERIOD

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

21

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

400980

PI

REQUEST {0} UNKNOWN ISSUERID {1}

IDEAL_UNKNOWN_ISSUERID

Adjust request

400990

PI

REQUEST {0} IDEAL RECORD NOT FOUND

IDEAL_RECORD_COULD_NOT_BE_FOUND

Contact GlobalCollect

410000

PI

PRODUCTFIELDMETADATA NOT FOUND FOR


PAYMENTPRODUCTID {0}

PRODUCTFIELDMETADATA_NOT_FOUND_FOR_THIS_PAY
MENTPRODUCTID

Adjust request

410010

OI

NULL VALUE NOT ALLOWED FOR {0} ({1})

NULL_VALUE_NOT_ALLOWED_FOR_THIS_ATTRIBUTE

Adjust request

410020

OI

CLASS {0} PASSED AS {1} ({2}) INSTEAD OF STRING

ATTRIBUTE_MUST_BE_A_STRING_TYPE

Adjust request

410030

OT

COULD NOT START DATABASE TRANSACTION IN


INSERTPAYMENT

COULD_NOT_START_DATABASE_TRANSACTION

Contact GlobalCollect

410040

OT

DATBASEMANAGER RETURNED NULL ON INSERT WITH


REQUEST {0}

DATBASEMANAGER_RETURNED_NULL_ON_INSERT

Contact GlobalCollect

410050

PI

MERCHANTID ORDERID EFFORTID ATTEMPTID COMBINATION


ALREADY EXISTS

MERCHANTID_ORDERID_EFFORTID_ATTEMPTID_ALREA
DY_EXISTS

Adjust request

410060

OT

DATABASEMANAGER RETURNED SQL EXCEPTION: {1} ON


REQUEST {0}

DATABASEMANEGER_RETURNED_SQL_EXCEPTION

Contact GlobalCollect

410070

OT

DATBASEMANAGER RETURNED NULL ON COPYORDERLINES


WITH REQUEST: {0}

DATBASEMANAGER_RETURNED_NULL_ON_COPYORDE
RLINES

Contact GlobalCollect

410090

OT

COPY ORDERLINES RETURNED SQL EXCEPTION {1} WITH


REQUEST {0}

COPY_ORDERLINES_RETURNED_SQL_EXCEPTION

Contact GlobalCollect

410100

OT

COPY ORDERLINES RETURNED ERROR {0} {1}

COPY_ORDERLINES_RETURNED_ERROR

Contact GlobalCollect

410110

PI

REQUEST {0} UNKNOWN ORDER OR NOT PENDING

UNKNOWN_ORDER_OR_NOT_PENDING

Adjust request

410120

PI

AMOUNT_NOT_BETWEEN_MINAMOUNT_AND_MAXAMOUNT

AMOUNT_NOT_BETWEEN_MINAMOUNT_AND_MAXAMOU
NT

Adjust request

410130

PI

PAYMENTPRODUCTID {0} INVALID_FOR_COUNTRYCODE {1}

PAYMENTPRODUCTID_INVALID_FOR_COUNTRYCODE

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

22

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

410140

PI

REQUEST {0} AMOUNT TOO LARGE

SETPAYMENT_AMOUNT_TOO_LARGE

Adjust request

410150

OT

REQUEST {0}: PAYOUT AMOUNT {1} MAY NOT EXCEED {2}

PAYOUT_AMOUNT_TOO_LARGE

Adjust request

410160

PI

REQUEST {0} EFFORTID MUST HAVE POSITIVE VALUE FOR


PAYMENTS

EFFORTID MUST HAVE POSITIVE VALUE FOR PAYMENTS

Adjust request

410170

RF

REQUEST {0} EFFORTID MUST HAVE NEGATIVE VALUE FOR


REFUNDS

EFFORTID MUST HAVE NEGATIVE VALUE FOR REFUNDS

Adjust request

410180

OT

REQUEST {0} EFFORTID MUST HAVE NEGATIVE VALUE FOR


PAYOUTS

EFFORTID MUST HAVE NEGATIVE VALUE FOR PAYOUTS

Adjust request

420000

BA

NO BANK FOUND FOR COUNTRY {0}

NO_BANK_FOUND_FOR_THIS_COUNTRY

Contact GlobalCollect

420005

OT

REQUEST [#REQUESTID#] NO BANK FOUND FOR CURRENCY:


{0}

NO_CURRENCY_FOUND_FOR_THIS_COUNTRY

Contact GlobalCollect

420010

BA

NO CURRENCY FOUND FOR COUNTRY {0}

NO_CURRENCY_FOUND_FOR_THIS_COUNTRY

Contact GlobalCollect

420020

BA

NO CURRENCY FOUND FOR BANK {0}

NO_CURRENCY_FOUND_FOR_THIS_BANK

Contact GlobalCollect

420030

BA

NO BANK FOUND FOR COUNTRY {0} AND CURRENCY {1}

NO_SUITABLE_BANK_FOUND_FOR_THIS_COMBINATION

Contact GlobalCollect

420040

BA

NO BANK INFORMATION FOUND FOR BANK {0}

NO_BANK_INFORMATION_FOUND_FOR_THIS_BANK

Contact GlobalCollect

420050

BA

COMPANYNAME OR SURNAME MANDATORY

COMPANYNAME_OR_SURNAME_MANDATORY

Adjust request

420060

PI

REQUEST {0}: NO VIRTUAL ACCOUNT FOUND FOR COUNTRY


{1}

NO_VIRTUAL_ACCOUNT_FOUND_FOR_THIS_COUNTRY

Contact GlobalCollect

420070

OT

REQUEST [#REQUESTID#] IBAN {0} {1} DOES NOT MATCH


BBAN {0} {2}

IBAN/BBAN MISMATCH

Adjust request

420080

OT

REQUEST [#REQUESTID#] INVALID IBAN {0}

INVALID IBAN

Adjust request

430000

CC online

SID NOT FOUND FOR MERCHANT {0} AND CURRENCYCODE


{1}

SID_NOT_FOUND_FOR_THIS_COMBINATION

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

23

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

430010

CC online

COULD NOT CREATE NEW SOLVELINK

COULD_NOT_CREATE_NEW_SOLVELINK

Contact GlobalCollect

430020

CC online

ONLINE AUTHORIZATION EXCEPTION: {0}

ONLINE_AUTHORIZATION_EXCEPTION

Contact GlobalCollect

430030

CC online

CCONLINE UPDATE EXCEPTION: {0}

CCONLINE_UPDATE_EXCEPTION

Contact GlobalCollect

430050

CC online

REQUEST {0} COULD NOT CONNECT TO RETAILLOGIC


ATTEMPT 2: {1}

COULD_NOT_CONNECT_TO_RETAILLOGIC_2

Contact GlobalCollect

430060

CC online

REQUEST {0} RETAILLOGIC DISCONNECT EXCEPTION {1}

RETAILLOGIC_DISCONNECT_EXCEPTION

Contact GlobalCollect

430070

CC online

REQUEST {0} RETAILLOGIC GETINPUTSTREAM EXCEPTION:


{1}

RETAILLOGIC_GETINPUTSTREAM_EXCEPTION

Contact GlobalCollect

430080

CC online

REQUEST {0} RETAILLOGIC GETOUTPUTSTREAM EXCEPTION:


{1}

RETAILLOGIC_GETOUTPUTSTREAM_EXCEPTION

Contact GlobalCollect

430090

CC online

REQUEST {0} SOLVE REQUEST HEADER COULD NOT BE READ

SOLVE_REQUEST_HEADER_COULD_NOT_BE_READ

Contact GlobalCollect

430100

CC online

REQUEST {0} SOLVE READ REQUEST EXCEPTION: {1}

SOLVE_READ_REQUEST_EXCEPTION

Contact GlobalCollect

430110

CC online

REQUEST {0} ONLINE AUTHORISATION FAILED, ERRORCODE:


{1}, APACSCODE: {2}, MESSAGE: {3}

ONLINE_AUTHORISATION_FAILED

Declined

430120

CC online

REQUEST {0} AUTHORISATION CURRENCYCODE NOT FOUND


FOR COUNTRYCODE {1}, PRODUCT {2}, CURRENCYCODE {3}

AUTHORISATION_CURRENCYCODE_NOT_FOUND_FOR_
THIS_COMBINATION

Adjust request

430130

PI

COULD_NOT_CONVERT_AMOUNT

COULD_NOT_CONVERT_AMOUNT

Contact GlobalCollect

430140

CC online

AMOUNT {0} MUST BE IN CENTS

AMOUNT_MUST_BE_IN_CENTS

Adjust request

430150

CC online

READ_REQUEST_EXCEPTION

READ_REQUEST_EXCEPTION

Please try again

430160

CC online

Unable to authorise, Please try again

ALL_TERMINAL_IDS_FOR_MERCHANT_CURRENCY_IN_U
SE

Please try again

430165

CC POS

Unable to authorise

ALLOWABLE_PIN_TRIES_EXCEEDED_NA

Declined

GlobalCollect WDL Programmers Guide--4 August 2015

24

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

430170

CC online

Unable to authorise

AMOUNT_GREATER_THAN_THE_CEILING_LIMIT_IN_SWIT
CHBOX

Contact GlobalCollect

430175

CC online

Amount too large

AMOUNT_TOO_LARGE

Declined

430180

CC online

Authorized

APPROVED_BLIND

Adjust request

430185

CC POS

Not authorised

AUTHENTICATION_FAILURE_NA

Declined

430190

CC POS

Not authorised

FAILED

Declined

430195

CC POS

Unable to authorise

BAD_TRACK_2

Declined

430200

CC online

Unable to authorise

BANK_NOT_SUPPORTED_ISSUER_SIGNOFF

Declined

430205

CC online

Unable to authorise

COMMS_FAIL_1113

Declined

430210

CC POS

Unable to authorise

COMMS_FAIL_961

Declined

430215

CC online

Unable to authorise

COMMS_FAIL_101

Try again later

430220

CC online

Unable to authorise

COMMS_FAIL_103

Try again later

430225

CC online

Unable to authorise

COMMS_FAIL_111

Try again later

430230

CC online

Unable to authorise

COMMS_FAIL_113

Try again later

430235

CC online

Unable to authorise

COMMS_FAIL_183

Try again later

430240

CC online

Unable to authorise

COMMS_FAIL_601

Try again later

430245

CC online

Unable to authorise

COMMS_FAIL_605

Try again later

430250

CC online

Unable to authorise

CALL_ACQUIRER

Declined

430255

CC online

Unable to authorise

CALL_ISSUER

Declined

GlobalCollect WDL Programmers Guide--4 August 2015

25

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

430260

CC online

Not authorised

CARD_ACCEPTOR_CALL_ACQUIRERS_SECURITY_DEP

Declined

430265

CC POS

Not authorised

CARD_TO_BE_PICKED_UP_AT_ATM_NA

Declined

430270

CC online

Not authorised

COMPLETED_PARTIALLY_NA

Declined

430275

CC online

Unable to authorise

CONFIGURATION_ERROR

Contact GlobalCollect

430280

CC POS

Unable to authorise

CUSTOMER_CANCELLATION_NA

Declined

430281

CC online

Not authorised

CUSTOMER_DISPUTE

Declined

430282

CC online

Not authorised

INVALID_RESPONSE

Contact GlobalCollect

430284

Cc online

Not authorised

SUSPECTED_MALFUNCTION

Contact GlobalCollect

430285

CC online

Not authorised

DO_NOT_HONOR

Declined

430286

CC online

Not authorised

UNACCEPTABLE_TRANSACTION_FEE

Contact GlobalCollect

430287

CC online

Not authorised

FILE_UPDATE_NOT_SUPPORTED_BY_RECEIVER

Contact GlobalCollect

430288

Cc online

Not authorised

UNABLE_TO_LOCATE_RECORD_ON_FILE

Contact GlobalCollect

430289

CC online

Not authorised

DUPLICATE_FILE_UPDATE_RECORD_OLD_RECORD_REP
LACED

Contact GlobalCollect

430290

CC online

Not authorised

DUPLICATE

Contact GlobalCollect

430291

CC online

Not authorised

FILE_UPDATE_FIELD_EDIT_ERROR

Contact GlobalCollect

430292

CC online

Not authorised

FILE_UPDATE_FILE_LOCKED_OUT

Contact GlobalCollect

430293

CC online

Not authorised

FILE_UPDATE_NOT_SUCCESSFUL_CONTACT_ACQUIRER

Contact GlobalCollect

430295

Cc online

Unable to authorise

DUPLICATE_FIELDS

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

26

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

430297

CC online

Unable to authorise

ADVISES_THAT_RECONCILIATION_TOTALS_HAVE_BEEN
_RESET_(AUS_ONLY)

Contact GlobalCollect

430298

CC online

Unable to authorise

MAC_ERROR_(AUS_ONLY)

Contact GlobalCollect

430300

CC online

Unable to authorise

DUPLICATE_TRANSMISSION

Contact GlobalCollect

430303

CC online

Unable to authorise

ERROR

Declined

430306

CC online

Card expired

EXPIRED_CARD

Declined

430309

CC POS

Unable to authorise

FIELDS_SYNTAX_ERROR

Contact GlobalCollect

430312

CC POS

Unable to authorise

FOREIGN_NETWORK_FAILURE

Contact GlobalCollect

430315

CC POS

Unable to authorise

FORMAT_ERROR

Contact GlobalCollect

430318

CC POS

Not authorised

HONOR_WITH_IDENTIFICATION

Declined

430321

CC online

Unable to authorise

INCOMPLETE_TRANSACTION

Contact GlobalCollect

430324

CC POS

Not authorised

INCORRECT_PIN_NA

Contact GlobalCollect

430327

CC POS

Unable to authorise

INVALID_AMOUNT

Adjust request

430330

CC online

Not authorised

INVALID_CARD_NUMBER

Declined

430333

CC online

Not authorised

INVALID_CARD_RANGE

Declined

430336

CC online

Not authorised

INVALID_ISSUE_NUMBER

Declined

430339

CC online

Not authorised

INVALID_MERCHANT_OR_SERVICE_PROVIDER

Contact GlobalCollect

430342

CC online

Not authorised

INVALID_START_DATE

Declined

430345

CC online

Not authorised

INVALID_TRANSACTION

Declined

GlobalCollect WDL Programmers Guide--4 August 2015

27

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

430348

CC POS

Not authorised

ISSUER_NOT_FOUND_UNABLE_TO_ROUTE_AT_AEM

Contact GlobalCollect

430349

CC POS

Not authorised

TRANSACTION_CANNOT_BE_COMPLETED_VIOLATION_O
F_LAW

Contact GlobalCollect

430351

CC online

Unable to authorise

ISSUER_OFF_LINE

Declined

430354

CC online

Unable to authorise

ISSUER_UNKNOWN

Declined

430357

CC online

Not authorised

LOST_OR_STOLEN_CARD

Declined

430360

CC online

Not authorised

LOW_FUNDS

Declined

430363

CC online

Unable to authorise

MANDATORY_FIELDS_MISSING

Contact GlobalCollect

430366

RF

Declined

MAXIMUM_CREDIT_PER_REFUND

Declined

430369

RF

Declined

MAXIMUM_NUMBER_REFUND_CREDITS

Declined

430372

RF

Declined

MAXIMUM_OFFLINE_REFUND_REACHED

Declined

430375

RF

Declined

MAXIMUM_ONLINE_REFUND_REACHED

Declined

430378

RF

Declined

MAXIMUN_REFUND_CREDIT_REACHED

Declined

430381

CC online

Unable to authorise

NETWORK_ERROR

Declined

430384

CC online

Unable to authorise

NO_ACCOUNT

Declined

430385

CC online

Not authorised

REQUEST_FUNCTION_NOT_SUPPORTED

Declined

430386

CC online

Not authorised

NO_UNIVERSAL_ACCOUNT

Declined

430387

CC online

Unable to authorise

NO_ACTION_TAKEN

Declined

430388

CC online

Not authorised

NO_INVESTMENT_ACCOUNT

Declined

GlobalCollect WDL Programmers Guide--4 August 2015

28

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

430389

CC online

Not authorised

NO_CHEQUING_ACCOUNT

Declined

430390

CC POS

Unable to authorise

NO_CARD_RECORD

Declined

430391

CC online

Not authorised

NO_SAVING_ACCOUNT

Declined

430393

CC online

Not authorised

NOT_AUTHORISED

Declined

430396

CC online

Not authorised

NOT_PERMITTED_TO_CARDHOLDER

Declined

430399

CC POS

Not authorised

NOT_PERMITTED_TO_TERMINAL

Declined

430400

CC POS

Unable to authorise, Please try again

REENTER

Please try again

430403

CC POS

Unable to authorise, Please try again

REENTER_TRANSACTION

Please try again

430406

CC POS

Not authorised

RECONCILE_ERROR_REVERSAL

Declined

430409

CC online

Referred

REFERRED

Declined

430410

CC online

CHALLENGED

CHALLENGED

Fraud

430412

CC online

Not authorised

RESTRICTED

Declined

430415

CC online

Not authorised

SECURITY_VIOLATION

Declined

430418

CC online

Not authorised

STOLEN_CARD

Declined

430421

CC online

Not authorised

SUSPECTED_Fraud

Declined

430424

CC POS

Unable to authorise

SYSTEM_MALFUNCTION

Contact GlobalCollect

430427

CC POS

Unable to authorise, Please try again

TIMEOUT_AT_IEM

Please try again

430430

CC online

Unable to authorise, Please try again

TIMEOUT

Please try again

430433

CC online

Unable to authorise, Please try again

TOO_MUCH_USAGE

Please try again

GlobalCollect WDL Programmers Guide--4 August 2015

29

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

430436

CC online

Unable to authorise

TRANSACTION_FAILED

Declined

430439

CC online

Unable to authorise

TRANSACTION_TYPE_NOT_ALLOWED_FOR_MERCHANT

Declined

430442

CC POS

Not authorised

VIP_APPROVAL

Declined

430443

CC online

Not authorised

PARTIAL_APPROVAL

Declined

430445

CC POS

Not authorised

WRONG_PIN_ALLOWABLE_PIN_TRIES_EXCEEDED_NA

Declined

430450

CC online &
DD

Not authorised

DENIED

Declined

430451

CC online &
DD

Not authorised

DENIED_BLACKLIST

Declined

430452

CC online &
DD

Not authorised

DENIED_VELOCITY_CHECK

Declined

430453

CC online &
DD

Not authorised

DENIED_VELOCITY_CHECK_ASYNC

Declined

430454

CC online &
DD

Not authorised

DENIED_REPEATED_REVERSALS

Declined

430460

CC online &
DD

REQUEST [#REQUESTID#], RECURRING IS NOT ALLOWED


FOR PAYMENT PRODUCT {0}

RECURRING_NOT_ALLOWED_FOR_PRODUCT

Adjust Request

430470

CC online

Not authorised

ORIGINAL_AMOUNT_INCORRECT

Declined

430475

CC online

Not authorised

OTHERS

Declined

430476

CC online

Not authorised

PRE_VALID_CARD

Declined

430480

CC online

OVER_FLOOR_LIMIT

OVER_FLOOR_LIMIT

Declined

430485

CC POS

Not authorised

PIN_VALIDATION_NOT_POSSIBLE_NA

Declined

GlobalCollect WDL Programmers Guide--4 August 2015

30

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

430490

CC online

Not authorised

PICK_UP_CARD

Declined

430495

CC online

Not authorised

PICK_UP_CARD_SPECIAL_CONDITION_OTHER_STOLENL
OST

Declined

430500

CC online

COULD NOT GET PROMISANTMERCHANTID FOR


MERCHANTID: {0}, CURRENCYCODE: {1}

COULD_NOT_GET_PROMISANTMERCHANTID

Contact GlobalCollect

430510

CC online

COULD_NOT_GET_NUMERIC_CURRENCYCODE: {0}

COULD_NOT_GET_NUMERIC_CURRENCYCODE

Contact GlobalCollect

430520

CC online

PROMISANT_NON_API_RESPONSE_RETURNED

PROMISANT_NON_API_RESPONSE_RETURNED

Contact GlobalCollect

430530

CC online

INCOMPLETE_RESPONSE: PM_RESULT MISSING

PM_RESULT_NOT_FOUND_IN_RESPONSE

Contact GlobalCollect

430540

CC online

INCOMPLETE_RESPONSE: CC_RESPONSE MISSING

CC_RESPONSE_NOT_FOUND_IN_RESPONSE

Contact GlobalCollect

430550

CC online

ERROR_ENCOUNTERED_IN_REQUEST

ERROR_ENCOUNTERED_IN_REQUEST

Contact GlobalCollect

430560

CC online

CONFIG_ERROR_ENCOUNTERED_IN_REQUEST

CONFIG_ERROR_ENCOUNTERED_IN_REQUEST

Contact GlobalCollect

430570

CC online

OTHER_ERROR_ENCOUNTERED_IN_REQUEST

OTHER_ERROR_ENCOUNTERED_IN_REQUEST

Contact GlobalCollect

430600

CC online

Not authorised

CVV_SOFT_FAILURE_AVS_ISSUER_SYSTEM_UNAVAILAB
LE

Declined

430603

CC online

Not authorised

CVV_SOFT_FAILURE_AVS_NO_MATCH

Declined

430606

CC online

Not authorised

CVV_SOFT_FAILURE_AVS_NOT_A_CNP_ORDER_NO_AVS

Declined

430609

CC online

Not authorised

CVV_SOFT_FAILURE_AVS_NOT_SUPP_OR_REQUESTED

Declined

430612

CC online

Not authorised

CVV_SOFT_FAILURE_AVS_STREET_AND_ZIP_MATCH

Declined

430615

CC online

Not authorised

CVV_SOFT_FAILURE_AVS_STREET_AND_ZIP4_MATCH

Declined

430618

CC online

Not authorised

CVV_SOFT_FAILURE_AVS_STREET_MATCH_ONLY

Declined

GlobalCollect WDL Programmers Guide--4 August 2015

31

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

430621

CC online

Not authorised

CVV_SOFT_FAILURE_AVS_ZIP_MATCH_ONLY

Declined

430624

CC online

Not authorised

CVV_SOFT_FAILURE_AVS_ZIP4_MATCH_ONLY

Declined

430627

CC online

Authorized

CVV_BAD_TRACK_DATA_AVS_ISSUER_SYSTEM_UNAVAI
LABLE

Contact GlobalCollect

430630

CC online

Not authorised

CVV_BAD_TRACK_DATA_AVS_NO_MATCH

Declined

430633

CC online

Authorized

CVV_BAD_TRACK_DATA_AVS_NOT_A_CNP_ORDER_NO_
AVS

Adjust request

430636

CC online

Authorized

CVV_BAD_TRACK_DATA_AVS_NOT_SUPP_OR_REQUEST
ED

Adjust request

430639

CC online

Authorized

CVV_BAD_TRACK_DATA_AVS_STREET_AND_ZIP_MATCH

Adjust request

430642

CC online

Authorized

CVV_BAD_TRACK_DATA_AVS_STREET_AND_ZIP4_MATC
H

Adjust request

430645

CC online

Authorized

CVV_BAD_TRACK_DATA_AVS_STREET_MATCH_ONLY

Adjust request

430648

CC online

Authorized

CVV_BAD_TRACK_DATA_AVS_ZIP_MATCH_ONLY

Adjust request

430651

CC online

Authorized

CVV_BAD_TRACK_DATA_AVS_ZIP4_MATCH_ONLY

Adjust request

430654

CC online

Not authorised

CVV_HARD_FAILURE

Declined

430657

CC online

Authorized

CVV_NOT_PERFORMED_AVS_ISSUER_SYSTEM_UNAVAIL
ABLE

Contact GlobalCollect

430660

CC online

Not authorised

CVV_NOT_PERFORMED_AVS_NO_MATCH

Declined

430663

CC online

Authorized

CVV_NOT_PERFORMED_AVS_NOT_A_CNP_ORDER_NO_
AVS

Adjust request

430666

CC online

Authorized

CVV_NOT_PERFORMED_AVS_NOT_SUPP_OR_REQUEST
ED

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

32

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

430669

CC online

Authorized

CVV_NOT_PERFORMED_AVS_STREET_AND_ZIP_MATCH

Adjust request

430672

CC online

Authorized

CVV_NOT_PERFORMED_AVS_STREET_AND_ZIP4_MATC
H

Adjust request

430675

CC online

Authorized

CVV_NOT_PERFORMED_AVS_STREET_MATCH_ONLY

Adjust request

430678

CC online

Authorized

CVV_NOT_PERFORMED_AVS_ZIP_MATCH_ONLY

Adjust request

430681

CC online

Authorized

CVV_NOT_PERFORMED_AVS_ZIP4_MATCH_ONLY

Adjust request

430684

CC online

Not authorised

CVV_PERFORMED_AND_INVALID_HARD_FAILURE

Declined

430687

CC online

Not authorised

CVV_SOFT_FAILURE

Declined

430688

CC online

Not authorised

INVALID_TERMINAL_ID

Declined

430689

CC online

Not authorised

RECORD_NOT_FOUND

Contact GlobalCollect

430690

CC online

PROMISANT_AUTHORISATION_FAILED

PROMISANT_AUTHORISATION_FAILED

Contact GlobalCollect

430691

CC online

Not authorised

INVALID_VOID_DATA

Declined

430692

CC online

Not authorised

CVV2_DECLINED

Declined

430693

CC online

Not authorised

NO_FUNDS_TRANSFER

Declined

430694

CC online

Not authorised

INVALID_CARD_VERIFICATION_VALUE

Declined

430695

CC online

Not authorised

AUTHORIZATION_CODE_RESPONSE_DATE_INVALID

Declined

430696

CC online

Not authorised

NEW_CARD_ISSUED

Declined

430697

CC online

Not authorised

SUSPECTED_FRAUD

Declined

430698

CC online

Not authorised

INVALID_INSTITUTION

Declined

GlobalCollect WDL Programmers Guide--4 August 2015

33

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

430699

CC online

Not authorised

INVALID_EXPIRATION_DATE

Declined

430700

CC online

PROVIDERSELECTOR_FILLPOOL_EXCEPTION

PROVIDERSELECTOR_FILLPOOL_EXCEPTION

Contact GlobalCollect

430701

CC online

Not authorised

INVALID_MOP/UNAUTHORIZED_USER

Declined

430702

CC online

Not authorised

INVALID_EXPIRATION

Declined

430710

CC online

REQUEST [#REQUESTID#]: INVALID SERVICEPROVIDER {0}

INVALID_SERVICEPROVIDER

Contact GlobalCollect

430730

OT

PROVIDERSELECTOR_NOT_INITIALISED

PROVIDERSELECTOR_NOT_INITIALISED

Contact GlobalCollect

430740

OT

PROVIDER_DISCONNECT_EXCEPTION

PROVIDER_DISCONNECT_EXCEPTION

Contact GlobalCollect

430750

OT

PROVIDER_GETINPUTSTREAM_EXCEPTION

PROVIDER_GETINPUTSTREAM_EXCEPTION

Contact GlobalCollect

430760

OT

PROVIDER_GETOUTPUTSTREAM_EXCEPTION

PROVIDER_GETOUTPUTSTREAM_EXCEPTION

Contact GlobalCollect

430770

OT

PROVIDER_WRITEREQUEST_EXCEPTION: {0}

PROVIDER_WRITEREQUEST_EXCEPTION

Contact GlobalCollect

430780

OT

PROVIDER_READRESPONSE_EXCEPTION: {0}

PROVIDER_READRESPONSE_EXCEPTION

Contact GlobalCollect

430790

CC online

ALL_AUTHORISATION_ATTEMPTS_FAILED

ALL_AUTHORISATION_ATTEMPTS_FAILED

Declined

430800

OT

COULD_NOT_GET_SOLOMERCHANTID FOR MERCHANT: {0}

COULD_NOT_GET_SOLOMERCHANTID

Contact GlobalCollect

430850

CC online

REFERRED

Declined

430900

CC online

NO VALID PROVIDERS FOUND FOR COMBINATION


MERCHANTID: {0}, PAYMENTPRODUCT: {1}, COUNTRYCODE:
{2}, CURRENCYCODE: {3}

NO_VALID_PROVIDERS_FOUND_FOR_COMBINATION

Contact GlobalCollect

430910

CC online

SID_NOT_FOUND_IN_ACCOUNT

SID_NOT_FOUND_IN_ACCOUNT

Contact GlobalCollect

430920

CC online

MERCHANTNUMBER NOT FOUND FOR MERCHANT {0},


CURRENCY {1}, PROVIDER {2}

MERCHANTNUMBER_NOT_FOUND_FOR_THIS_COMBINA
TION

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

34

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

430930

CC online

SERVICEACCOUNT NOT FOUND FOR PROVIDER {0},


ACCOUNT {1}

SERVICEACCOUNT_NOT_FOUND_FOR_THIS_COMBINATI
ON

Contact GlobalCollect

430940

PI

NO TERMINALID FOUND FOR COMBINATION {0}, {1}, {2}

NO_TERMINALID_FOUND_FOR_COMBINATION

Contact GlobalCollect

430950

PI

REQUEST [#REQUESTID#] FIELD MISMATCH IN {0} OUT {1}

FIELD_MISMATCH

Contact GlobalCollect

433890

PI

REQUEST [#REQUESTID#] MISSING SERVICEPARAMETERS


FOR SERVICECOMMUNICATION {1}

MISSING_SERVICEPARAMETERS

Contact GlobalCollect

433900

PI

REQUEST [#REQUESTID#] MISSING SIGNATUREPROVIDER


FOR SERVICECOMMUNICATION {1}

MISSING_SIGNATURE_PROVIDER

Contact GlobalCollect

433910

PI

REQUEST [#REQUESTID#] SIGN EXCEPTION {1}

SIGNING_EXCEPTION

Contact GlobalCollect

433920

PI

REQUEST [#REQUESTID#] VERIFY EXCEPTION {1}

VERIFY_EXCEPTION

Contact GlobalCollect

433930

PI

REQUEST [#REQUESTID#] LOAD CERTIFICATE EXCEPTION {1}

LOAD_CERTIFICATE_EXCEPTION

Contact GlobalCollect

433940

PI

REQUEST [#REQUESTID#] MISSING PRIVATE KEY {1}

MISSING_PRIVATE_KEY

Contact GlobalCollect

433950

PI

REQUEST [#REQUESTID#] MISSING CERTIFICATE {1}

MISSING_CERTIFICATE

Contact GlobalCollect

433960

PI

REQUEST [#REQUESTID#] MISSING PUBLIC KEY {1}

MISSING_PUBLICKEY

Contact GlobalCollect

433965

PI

REQUEST {0} UNKNOWN TRANSACTION FOR ORDER {1}

UNKNOWN_TRANSACTION

Adjust request

433967

OT

REQUEST {0} UNKNOWN TRANSACTION FOR ORDER {1}

TRANSACTION_UNKNOWN

Adjust request

433970

PI

REQUEST [#REQUESTID#] NO SUCH CIPHER {2}

NO_SUCH_CIPHER_EXCEPTION

Contact GlobalCollect

433980

PI

REQUEST [#REQUESTID#] ENCRYPT EXCEPTION {1}

ENCRYPT_EXCEPTION

Contact GlobalCollect

433993

PI

REQUEST [#REQUESTID#] ENETS NOTIFICATION TXN FAILURE


{1}

ENETS_NOTIFICATION_TXN_FAILURE

Contact GlobalCollect

434000

PI

REQUEST {0} INTERAC_MISSING_SERVICEPARAMETERS

INTERAC_MISSING_SERVICEPARAMETERS

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

35

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

434010

PI

REQUEST {0} INTERAC_MISSING_ISORESPONSCODE

INTERAC_MISSING_ISORESPONSCODE

Contact GlobalCollect

434020

PI

REQUEST {0} INTERAC_DO_NOT_HONOUR

INTERAC_DO_NOT_HONOUR

Adjust request

434030

PI

REQUEST {0} INTERAC_SYSTEM_ERROR

INTERAC_SYSTEM_ERROR

Contact GlobalCollect

434040

PI

REQUEST {0} INTERAC_NO_CARD_RECORD

INTERAC_NO_CARD_RECORD

Contact GlobalCollect

434050

PI

REQUEST {0} INTERAC_TIMEOUT

INTERAC_TIMEOUT

Contact GlobalCollect

434060

PI

REQUEST {0} INTERAC_UNEXPECTED_ISORESPONSECODE

INTERAC_UNEXPECTED_ISORESPONSECODE

Contact GlobalCollect

434085

PI

REQUEST [#REQUESTID#], NO RESPONSE FROM INTERAC

INTERAC_NO_RESPONSE

Contact GlobalCollect

434090

PI

REQUEST [#REQUESTID#], INTERAC MISSING FIELD: {0}

INTERAC_FIELD_MISSING

Contact GlobalCollect

434091

PI

REQUEST [#REQUESTID#], INTERAC WRONG FIELD: {0}

INTERAC_FIELD_WRONG

Contact GlobalCollect

434092

PI

REQUEST [#REQUESTID#], INTERAC INVALID FIELD: {0}

INTERAC_FIELD_INVALID

Contact GlobalCollect

434093

PI

REQUEST [#REQUESTID#], INTERAC FIELD TOO LONG: {0}

INTERAC_FIELD_TOO_LONG

Contact GlobalCollect

439000

PI

REQUEST [#REQUESTID#] INTERCARD SYSTEM ERROR

INTERCARD_SYSTEM_ERROR

Contact GlobalCollect

440000

CH

NO CHEQUEADDRESSID FOUND FOR THIS COUNTRY AND


CURRENCY {0}, {1}

NO_CHEQUEADDRESSID_FOUND_FOR_THIS_COUNTRY
_AND_CURRENCY

Contact GlobalCollect

440010

CH

NO CHEQUEADDRESS INFORMATION FOUND FOR THIS


CHEQUEADDRESSID {0}

NO_CHEQUEADDRESS_INFORMATION_FOUND_FOR_THI
S_CHEQUEADDRESSID

Contact GlobalCollect

450000

DD

REQUEST {0} BANKCODE IS REQUIRED FOR COUNTRY {1}

BANKCODE_IS_REQUIRED_FOR_COUNTRY

Adjust request

450010

DD

REQUEST {0} ACCOUNTNAME IS REQUIRED FOR COUNTRY {1}

ACCOUNTNAME_IS_REQUIRED_FOR_COUNTRY

Adjust request

450020

DD

REQUEST {0} ACCOUNTNUMBER IS REQUIRED FOR COUNTRY


{1}

ACCOUNTNUMBER_IS_REQUIRED_FOR_COUNTRY

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

36

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

450030

DD

REQUEST {0} DIRECTDEBITTEXT IS REQUIRED FOR COUNTRY


{1}

DIRECTDEBITTEXT_IS_REQUIRED_FOR_COUNTRY

Adjust request

450040

DD

REQUEST {0} DATECOLLECT IS REQUIRED FOR COUNTRY {1}

DATECOLLECT_IS_REQUIRED_FOR_COUNTRY

Adjust request

450050

CC online

REQUEST {0} AUTHORISATIONID IS REQUIRED FOR COUNTRY


{1}

AUTHORISATIONID_IS_REQUIRED_FOR_COUNTRY

Contact GlobalCollect

450060

DD

REQUEST {0} BANKCHECKDIGIT IS REQUIRED FOR COUNTRY


{1}

BANKCHECKDIGIT_IS_REQUIRED_FOR_COUNTRY

Adjust request

450070

DD

REQUEST {0} BRANCHCODE IS REQUIRED FOR COUNTRY {1}

BRANCHCODE_IS_REQUIRED_FOR_COUNTRY

Adjust request

450080

DD

REQUEST {0} BANKNAME IS REQUIRED FOR COUNTRY {1}

BANKNAME_IS_REQUIRED_FOR_COUNTRY

Adjust request

450090

DD

REQUEST {0} DATECOLLECT MUST BE {1} DAYS FROM


CURRENTDATE

DATECOLLECT_MUST_BE_X_DAYS_FROM_CURRENTDAT
E

Adjust request

450100

DD

UPDATEDATECOLLECT {0} RETURNED A NULL VALUE

UPDATEDATECOLLECT_RETURNED_A_NULL_VALUE

Adjust request

450110

DD

UPDATEDATECOLLECT {0} RETURNED AN SQL EXCEPTION: {1}

UPDATEDATECOLLECT_RETURNED_AN_SQL_EXCEPTIO
N

Adjust request

450120

DD

ACCOUNTNUMBER {0} HAS INVALID LENGTH

ACCOUNTNUMBER_HAS_INVALID_LENGTH

Adjust request

450130

DD

REQUEST {0} INVALID BANKCODE {1} FOR PRODUCT {2}


COUNTRY {3}

INVALID_BANKCODE_FOR_PRODUCT_COUNTRY_COMBI
NATION

Adjust request

450140

DD

Bank Code ({1}) does not match bank name ({2})

BANKCODE_DOES_NOT_MATCH_BANKNAME

Adjust request

450150

DD

ACCOUNTNUMBER_MODULUS_CHECK_FAILED

ACCOUNTNUMBER_MODULUS_CHECK_FAILED

Adjust request

450160

DD

BANKCODE_MODULUS_CHECK_FAILED

BANKCODE_MODULUS_CHECK_FAILED

Adjust request

450180

DD

REQUEST {0} NOT RETRYABLE

NOT_RETRYABLE

Adjust request

455000

RM

Empty value not allowed for attribute: {0}

NULL_VALUE_NOT_ALLOWED_FOR_THIS_PAYMENTREMI
NDER_ATTRIBUTE

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

37

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

455010

RM

PAYMENTREMINDER_ATTRIBUTE: {1} ({0})


MUST_BE_A_STRING_TYPE

PAYMENTREMINDER_ATTRIBUTE_MUST_BE_A_STRING_
TYPE

Adjust request

455050

RM

INSERTREMINDER_RETURNED_NULL_RESULTCODE

INSERTREMINDER_RETURNED_NULL_RESULTCODE

Contact GlobalCollect

455060

RM

INSERTREMINDER_RETURNED_NON_NUMERIC_RETURNCOD
E: {0}

INSERTREMINDER_RETURNED_NON_NUMERIC_RETUR
NCODE

Contact GlobalCollect

455070

RM

INSERTREMINDER_ORDER (MERCHANTID={0}, ORDERID={1},


EFFORTID={2}) DOES_NOT_EXIST

INSERTREMINDER_ORDER_DOES_NOT_EXIST

Adjust request

455080

RM

INSERTREMINDER_FAILED: {0}, {1}

INSERTREMINDER_FAILED

Adjust request

455090

RM

OPEN_REMINDER_EXISTS_FOR_ORDER: (MERCHANTID={0},
ORDERID={1}, EFFORTID={2})

OPEN_REMINDER_EXISTS_FOR_ORDER

Adjust request

460000

OT

REQUEST {0} NOTHING TO COMMUNICATE

NOTHING_TO_COMMUNICATE

Contact GlobalCollect

460100

OT

REQUEST {0} ZERO OR MULTIPLE RECORDS UPDATED: {1}

ZERO_OR_MULTIPLERECORDSUPDATES

Adjust request

460200

PI

REQUEST {0} DATECOLLECT MUST BE {1} DAYS FROM


CURRENTDATE

DATECOLLECT_MUST_BE_X_DAYS_FROM_CURRENTDAT
E

Adjust request

460300

OT

UPDATEDATECOLLECT {0} RETURNED A NULL VALUE

UPDATEDATECOLLECT_RETURNED_A_NULL_VALUE

Contact GlobalCollect

460400

OT

UPDATEDATECOLLECT {0} RETURNED AN SQL EXCEPTION: {1}

UPDATEDATECOLLECT_RETURNED_AN_SQL_EXCEPTIO
N

Contact GlobalCollect

470050

OT

UNKNOWN PAYMENTFIELDID {0}

UNKNOWN_PAYMENTFIELDID

Adjust request

470060

OT

MESSAGE FIELD INDEXES ({1}, {2}) DONT FIT WITHIN


MESSAGE LENGTH {0}

ARRAY_OUT_OF_BOUNDS_EXCEPTION

Contact GlobalCollect

480000

OT

Exception: internal server error. Please contact helpdesk.


(EVENTID=480000, MESSAGEID={0}, FIELDID={1}, DATA1={2},
DATA2={3}. DATA3={4})

DATA_NOT_FOUND_IN_GPM_MESSAGEDATA

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

38

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

480010

OT

Exception: internal server error. Please contact helpdesk.


(EVENTID=48000, MESSAGEID={0}, FIELDID={1}, DATA1={2},
DATA2={3}. DATA3={4})

DATA_NOT_FOUND_IN_GPM_MESSAGEDATA4

Contact GlobalCollect

490000

PI

Exception: ERROR CREATING MD5 FOR SOLO

ERROR_CREATING_MD5_FOR_SOLO

Contact GlobalCollect

490010

PI

REQUEST {0} RABO MERCHANT KEY NOT FOUND FOR


MERCHANTID {1}

RABO_MERCHANT_KEY_NOT_FOUND_EXCEPTION

Contact GlobalCollect

490020

PR

REQUEST {0} MISSING FIELD EXCEPTION

RABO_MISSING_FIELD_EXCEPTION

Adjust request

500000

OT

EXPORT TYPE NOT FOUND IN REQUEST

EXPORT_TYPE_NOT_FOUND_IN_REQUEST

Contact GlobalCollect

500010

OT

SELECT MAX_BATCHNUMBER_RETURNED A NULL VALUE ({0},


{1},{2}): {3}

SELECT_MAX_BATCHNUMBER_RETURNED_A_NULL_VAL
UE

Contact GlobalCollect

500020

OT

SELECT MAX_BATCHNUMBER RETURNED AN


SQL_EXCEPTION ({0},{1},{2}): {3}

SELECT_MAX_BATCHNUMBER_RETURNED_AN_SQL_EX
CEPTION

Contact GlobalCollect

500030

OT

SELECT MAX_BATCHNUMBER RETURNED ZERO ({0},{1},{2})

SELECT_MAX_BATCHNUMBER_RETURNED_ZERO

Contact GlobalCollect

500040

OT

MARK ATTEMPTS TO BE SEND RETURNED A NULL VALUE ON


{0}

MARK_ATTEMPTS_TO_BE_SEND_RETURNED_A_NULL_V
ALUE

Contact GlobalCollect

500050

OT

MARK ATTEMPTS TO BE SEND RETURNED {0} RETURNED AN


SQL EXCEPTION: {1}

MARK_ATTEMPTS_TO_BE_SEND_RETURNED_AN_SQL_E
XCEPTION

Contact GlobalCollect

500060

OT

MARK ATTEMPTS SENT RETURNED A NULL VALUE ON {0}

MARK_ATTEMPTS_SENT_RETURNED_A_NULL_VALUE

Contact GlobalCollect

500070

OT

MARK ATTEMPTS SENT RETURNED {0} RETURNED AN SQL


EXCEPTION: {1}

MARK_ATTEMPTS_SENT_RETURNED_AN_SQL_EXCEPTI
ON

Contact GlobalCollect

500080

OT

UNMARK ATTEMPTS TO BE SEND RETURNED A NULL VALUE


ON {0}

UNMARK_ATTEMPTS_TO_BE_SEND_RETURNED_A_NULL
_VALUE

Contact GlobalCollect

500090

OT

UNMARK ATTEMPTS TO BE SEND RETURNED {0} RETURNED


AN SQL EXCEPTION: {1}

UNMARK_ATTEMPTS_TO_BE_SEND_RETURNED_AN_SQ
L_EXCEPTION

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

39

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

500100

OT

EXPORT EXCEPION IN EXPORTMANAGER: {0}

EXPORT_EXCEPION_IN_EXPORTMANAGER

Contact GlobalCollect

500110

OT

COULD NOT GET LOCK ON: {0}

COULD_NOT_GET_LOCK_ON

Contact GlobalCollect

500200

OT

GETMETADATA SQL EXCEPTION: {0}

GETMETADATA_SQL_EXCEPTION

Contact GlobalCollect

510000

OT

SELECT CONTRACTIDS RETURNED A NULL VALUE FOR


METHODID {0}

SELECT_CONTRACTIDS_RETURNED_A_NULL_VALUE

Contact GlobalCollect

510010

OT

SELECT CONTRACTIDS RETURNED AN SQL EXCEPTION FOR


METHODID {0}: {1}

SELECT_CONTRACTIDS_RETURNED_AN_SQL_EXCEPTI
ON

Contact GlobalCollect

510020

OT

CONTRACTIDS NOT FOUND FOR METHODID {0}

CONTRACTIDS_NOT_FOUND

Contact GlobalCollect

510030

OT

SELECTPAYMENTS RETURNED A NULL VALUE ON {0}

SELECTPAYMENTS_RETURNED_A_NULL_VALUE

Contact GlobalCollect

510040

OT

SELECTPAYMENTS {0} RETURNED AN SQL EXCEPTION: {1}

SELECTPAYMENTS_RETURNED_AN_SQL_EXCEPTION

Contact GlobalCollect

510050

OT

SELECTPAYMENTLINES RETURNED A NULL VALUE ON {0}

SELECTPAYMENTLINES_RETURNED_A_NULL_VALUE

Contact GlobalCollect

510060

OT

SELECTPAYMENTLINES {0} RETURNED AN SQL EXCEPTION:


{1}

SELECTPAYMENTLINES_RETURNED_AN_SQL_EXCEPTIO
N

Contact GlobalCollect

510070

OT

SELECTPAYMENTS {0} SQL EXCEPTION: {1}

SELECTPAYMENTS_SQL_EXCEPTION

Contact GlobalCollect

510080

OT

SELECTPAYMENTLINES {0} SQL EXCEPTION: {1}

SELECTPAYMENTLINES_SQL_EXCEPTION

Contact GlobalCollect

510090

OT

NUMBER FORMAT EXCEPTION {1} IN CHECKTOTALS WITH {0}

NUMBER_FORMAT_EXCEPTION_IN_CHECK_TOTALS

Contact GlobalCollect

510100

OT

CHECKTOTALS MISMATCH {0}-{1}, {2}-{3}

CHECK_TOTALS_MISMATCH

Contact GlobalCollect

510110

OT

OPEN EXPORT FILE {0} IO EXCEPTION: {1}

OPEN_EXPORT_FILE_IO_EXCEPTION

Contact GlobalCollect

510120

OT

CLOSE EXPORT FILE {0} IO EXCEPTION: {1}

CLOSE_EXPORT_FILE_IO_EXCEPTION

Contact GlobalCollect

510130

OT

GETFIELD SQL EXCEPTION: {0}

GETFIELD_SQL_EXCEPTION

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

40

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

520000

OT

SELECT_ONLINEAUTHORISERIDS_RETURNED_A_NULL_VALU
E

SELECT_ONLINEAUTHORISERIDS_RETURNED_A_NULL_
VALUE

Contact GlobalCollect

520010

OT

SELECT_ONLINEAUTHORISERIDS_RETURNED_AN_SQL_EXC
EPTION

SELECT_ONLINEAUTHORISERIDS_RETURNED_AN_SQL_
EXCEPTION

Contact GlobalCollect

530000

PI

REQUEST {0} SERVICE NOT ALLOWED FOR MERCHANT {1},


PAYMENTPRODUCTID {2}

SERVICE_NOT_ALLOWED_FOR_MERCHANT

Adjust request

530010

PI

CYBERSOURCE EXCEPTION {0}

CYBERSOURCE_EXCEPTION

Contact GlobalCollect

600010

RM

SEND_EMAILREMINDERS EXCEPTION: {0}

SEND_EMAILREMINDERS_EXCEPTION

Contact GlobalCollect

600020

OT

SEND_ELECTRONICINVOICES EXCEPTION: {0}

SEND_ELECTRONICINVOICES_EXCEPTION

Contact GlobalCollect

600030

RM

REMINDER MERCHANTLANGUAGEPARAMETERS NOT FOUND


FOR MERCHANT {0}, LANGUAGE {1}

REMINDER_MERCHANTLANGUAGEPARAMETERS_NOT_F
OUND

Adjust request

600040

RM

REMINDER EMAILADDRESS NOT FOUND FOR MERCHANT {0},


ORDER {1}, EFFORT {2}, ATTEMPT {3}, TRY {4}

REMINDER_EMAILADDRESS_NOT_FOUND

Adjust request

600050

RM

REMINDER SUBJECT NOT FOUND FOR MERCHANT {0},


LANGUAGE {1}

REMINDER_SUBJECT_NOT_FOUND

Adjust request

600060

RM

REMINDER MESSAGE NOT FOUND FOR MERCHANT {0},


ORDER {1}, EFFORT {2}, ATTEMPT {3}, TRY {4}, LANGUAGE {5}

REMINDER_MESSAGE_NOT_FOUND

Adjust request

600070

RM

REMINDER MERCHANTEMAILADDRESS NOT FOUND FOR


MERCHANT {0}, ORDER {1}, EFFORT {2}, ATTEMPT {3}, TRY {4}

REMINDER_MERCHANTEMAILADDRESS_NOT_FOUND

Adjust request

600080

RM

REMINDER EMAILTYPEINDICATOR NOT FOUND FOR


MERCHANT {0}, ORDER {1}, EFFORT {2}, ATTEMPT {3}, TRY {4},
LANGUAGE {5}

REMINDER_EMAILTYPEINDICATOR_NOT_FOUND

Adjust request

600090

RM

REMINDER TEMPLATE NOT FOUND FOR MERCHANT {0},


LANGUAGE {1}

REMINDER_TEMPLATE_NOT_FOUND

Adjust request

600100

RM

REMINDER CREATE MIMEMULTIPART EXCEPTION: {0}

REMINDER_CREATEMIMEMULTIPART_EXCEPTION

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

41

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

600110

RM

REMINDER SENDEMAILMESSAGE EXCEPTION: (MERCHANT


{0}, ORDER {1}, EFFORT {2}, ATTEMPT {3}, TRY {4}, EXCEPTION:
{5})

REMINDER_SENDEMAILMESSAGE_EXCEPTION

Contact GlobalCollect

600120

RM

REMINDER PARAMETER NOT FOUND: {0}

REMINDER_PARAMETER_NOT_FOUND

Adjust request

600130

RM

REMINDER TEMPLATE (EXTERNAL: {0}) LOAD EXCEPTION: {1}

REMINDER_TEMPLATE_LOAD_EXCEPTION

Contact GlobalCollect

600140

RM

REMINDER TEMPLATE COULD NOT BE LOADED, EXTERNALID:


{0}

REMINDER_TEMPLATE_COULD_NOT_BE_LOADED

Contact GlobalCollect

600150

RM

REMINDER_PARAMETER_ENDTAG_NOT_FOUND

REMINDER_PARAMETER_ENDTAG_NOT_FOUND

Adjust request

800000

OT

UNKNOWN DATATYPE {0}

UNKNOWN_DATATYPE

Contact GlobalCollect

800010

CC online

VALUE FOR {0} ({1}) IS NOT A VALID NUMBER WITH


MAXLENGTH {2}

INVALID_CARDNUMBER_NUMBERCHECK

Adjust request

800020

CC online

VALUE FOR {0} ({1}) DOES NOT PASS LUHNCHECK

INVALID_CARDNUMBER_LUHNCHECK

Adjust request

800030

CC online

VALUE FOR {0} ({1}) IS NOT IN A VALID RANGE

INVALID_CARDNUMBER_RANGECHECK

Adjust request

800040

CC online

INVALID DATETIME YYYYMMDDHH24MISS: REQUESTID {0},


KEY {1}, VALUE: {2}

INVALID_DATETIME_YYYYMMDDHH24MISS

Adjust request

800050

CC online

VALUE FOR {0} ({1}) IS NOT IN FORMAT ({2},{3})

INVALID_NUMBER

Adjust request

800060

CC online

VALUE FOR {0} ({1}) MUST BE IN FORMAT MMYY

INVALID_SHORTDATE_MMYY

Adjust request

800070

CC online

LENGTH {1} ({2}) EXCEEDS MAXLENGTH {3} FOR {0}

INVALID_VARCHAR_LENGTH

Adjust request

800080

OI

REQUEST {0}: INVALID COUNTRYCODE {1}

INVALID_COUNTRYCODE

Adjust request

800090

OI

INVALID CURRENCYCODE {0}

INVALID_CURRENCYCODE

Adjust request

800100

OI

INVALID LANGUAGECODE {0}

INVALID_LANGUAGECODE

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

42

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

800110

OI

INVALID CURRENCYCODE FOR {0} MERCHANT {1}

INVALID_CURRENCYCODE_FOR_MERCHANT

Adjust request

800120

CC online

VALUE FOR {0} ({1}) MUST BE IN FORMAT MMYY AND IN THE


FUTUR

INVALID_EXPIRYDATE_MMYY

Adjust request

800130

OI

The value {2} of field {1} is not a valid email address.

INVALID_EMAIL_ADDRESS

Adjust request

800140

OI

The value {2} of field {1} is not a positive amount.

INVALID_AMOUNT

Adjust request

800150

DD/BA

The value {2} of field {1} is not a valid bank account number.

INVALID_BANK_ACCOUNTNUMBER

Adjust request

800155

DD/BA

The value {2} of field {1} is not a valid bank code.

INVALID_BANK_CODE

Adjust request

800160

DD/BA

The value {2} of field {1} is not a valid post giro number.

INVALID_POSTGIRO_ACCOUNTNUMBER

Adjust request

800170

OT

EPS_DIFFERENT_RANGE_LENGTHS

EPS_DIFFERENT_RANGE_LENGTHS

Contact GlobalCollect

800180

CC online

INVALID_CVVINDICATOR

INVALID_CVVINDICATOR

Adjust request

800190

PI

TERMS_MUST_BE_ACCEPTED

TERMS_MUST_BE_ACCEPTED

Adjust request

800200

PI

REQUEST {0} FISCALNUMBER {1} IS NOT A VALID CPF/CNPJ

INVALID_CPF_CNPJ

Adjust request

800220

OT

REQUEST [#REQUESTID#] INVALID BIC : {0}

INVALID BIC

Adjust request

800230

OT

REQUEST [#REQUESTID#] INVALID INPUT FIELD {0}

INVALID INPUT FIELD

Adjust request

900010

OI

MERCHANTID NOT FOUND IN REQUEST

MERCHANTID_NOT_FOUND_IN_REQUEST

Adjust request

900020

OI

MERCHANTIPADDRESS NOT FOUND IN REQUEST

MERCHANTIPADDRESS_NOT_FOUND_IN_REQUEST

Adjust request

900030

OI

CUSTOMERIPADDRESS NOT FOUND IN REQUEST

CUSTOMERIPADDRESS_NOT_FOUND_IN_REQUEST

Adjust request

900040

OI

ORDERID NOT FOUND IN REQUEST

ORDERID_NOT_FOUND_IN_REQUEST

Adjust request

900050

RE

EFFORTID NOT FOUND IN REQUEST

EFFORTID_NOT_FOUND_IN_REQUEST

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

43

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

900060

PI

PAYMENTPRODUCTID NOT FOUND IN REQUEST

PAYMENTPRODUCTID_NOT_FOUND_IN_REQUEST

Adjust request

900100

OI

AMOUNT NOT FOUND IN REQUEST

AMOUNT_NOT_FOUND_IN_REQUEST

Adjust request

900110

CC online

CARDNUMBER NOT FOUND IN REQUEST

CARDNUMBER_NOT_FOUND_IN_REQUEST

Adjust request

900120

CC online

EXPIRYDATE NOT FOUND IN REQUEST

EXPIRYDATE_NOT_FOUND_IN_REQUEST

Adjust request

900130

OI

ORDER (TAG) NOT FOUND IN REQUEST

ORDER_NOT_FOUND_IN_REQUEST

Adjust request

1000000

CC online

ORIGINAL CARDDETAILS NOT FOUND

ORIGINAL_CARDDETAILS_NOT_FOUND

Adjust request

1000100

CC online

REFERENCEORIGPAYMENT MISMATCH

REFERENCEORIGPAYMENT_MISMATCH

Adjust request

1000200

CC online

CREDITCARDNUMBER MISMATCH

CREDITCARDNUMBER_MISMATCH

Adjust request

1000300

RF

NOT_A_REFUND

NOT_A_REFUND

Adjust request

1000400

RF

NOT_A_FINAL_REFUND

NOT_A_FINAL_REFUND

Adjust request

1000500

RF

Action setRefund not allowed for merchant {0}, paymentproductid


{1}.

SET_REFUND_NOT_ALLOWED

Adjust request

1000600

RF

REQUEST {0}: REFUND ({1},{2},{3},{4}) IS NOT CANCELLABLE

REFUND_NOT_CANCELLABLE

Adjust request

1000700

RF

REQUEST {0}: SET_REFUND ({1},{2},{3},{4}) IS NOT


CANCELLABLE

SET_REFUND_NOT_CANCELLABLE

Adjust request

1100000

CC

PAYMENT IS NOT CHALLENGED. MERCHANTID {0}, ORDERID


{1}, EFFORTID {2}

PAYMENT IS NOT CHALLENGED. MERCHANTID {0},


ORDERID {1}, EFFORTID {2}

Adjust request

1100010

CC

PAYMENTMETHOD {0} IS NOT A CCONLINE METHOD

PAYMENTMETHOD {0} IS NOT A CCONLINE METHOD

Adjust request

1100020

CC

PROCESS CHALLENGED FAILED. MERCHANTID {0}, ORDERID


{1}, EFFORTID {2}, ATTEMPTID {3}

PROCESS CHALLENGED FAILED. MERCHANTID {0},


ORDERID {1}, EFFORTID {2}, ATTEMPTID {3}

Adjust request

1200000

PR

RESPONSE_PARSE_ERROR

RESPONSE_PARSE_ERROR

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

44

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

1200010

PR

VERIFY_PAYMENT_FAILED

VERIFY_PAYMENT_FAILED

Adjust request

1300000

RA

REQUEST [#REQUESTID#] NO RISKASSESSMENT POSSIBLE,


NO PROVIDERS ARE CONFIGURED FOR THIS COMBINATION

NO_RISKASSESSMENT_POSSIBLE

Adjust request

1300010

RA

REQUEST [#REQUESTID#] INVALID RISKPRODUCT IN {0}: {1}

INVALID_RISKPRODUCT

Adjust request

1300020

RA

REQUEST [#REQUESTID#] INVALID SERVICECODE IN {0}: {1}

INVALID_SERVICECODE

Adjust request

1500520

OT

RSMD IS NULL IN FILLRESPONSE: {0}

EVENT_RSMD_IS_NULL_IN_FILLRESPONSE

Contact GlobalCollect

1500530

OT

GETMETADATA EXCEPTION IN FILLRESPONSE: {0}

EVENT_GETMETADATA_EXCEPTION_IN_FILLRESPONSE

Contact GlobalCollect

1500540

OT

GETCOLUMNCOUNT EXCEPTION IN FILLRESPONSE: {0}

EVENT_GETCOLUMNCOUNT_EXCEPTION_IN_FILLRESPO
NSE

Contact GlobalCollect

1500550

OT

GETCOLUMNNAME EXCEPTION IN FILLRESPONSE: {0}

EVENT_GETCOLUMNNAME_EXCEPTION_IN_FILLRESPO
NSE

Contact GlobalCollect

1500560

OT

RESULTSET NEXT EXCEPTION IN FILLRESPONSE: {0}

EVENT_RESULTSET_NEXT_EXCEPTION_IN_FILLRESPON
SE

Contact GlobalCollect

1500570

OT

RESULTSET GETOBJECT EXCEPTION IN FILLRESPONSE {0}

EVENT_RESULTSET_GETOBJECT_EXCEPTION_IN_FILLR
ESPONSE

Contact GlobalCollect

REQUEST {0} RETURN HASH {1} DOES NOT MATCH


CALCULATED HASH {2}

INVALID MD5

Adjust request

2000000

2800000

PR

Payment Amount may not have decimal fraction

PAYMENT_AMOUNT_DECIMAL_FRACTION_ERROR

Adjust request

2900000

PI

Soft Descriptor service not supported

SOFT_DESCRIPTOR_SERVICE_NOT_SUPPORTED

Adjust request

3000000

PI

Service not allowed.

SERVICE_NOT_ALLOWED

Adjust request

3000010

AV

Bank Wizard has not been initialized.

BANKWIZARD_HAS_NOT_BEEN_INITIALIZED

Contact GlobalCollect

3000020

AV

Bank Wizard has failed to open the Branch Database

BANKWIZARD_FAILED_TO_OPEN_BRANCH_DATABASE

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

45

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

3000030

AV

Insufficient memory to initialize Bank Wizard.

INSUFFICIENT_MEMORY_TO_INITIALIZE_BANKWIZARD

Contact GlobalCollect

3000040

AV

The Database Table File UKMOD.TBL could not be found or


opened.

FILE_UKMOD_TBL_COULD_NOT_BE_OPENED_OR_FOUN
D

Contact GlobalCollect

3000050

AV

The Database Table File UKSUB.TBL could not be found or opened.

FILE_UKSUB_TBL_COULD_NOT_BE_OPENED_OR_FOUN
D

Contact GlobalCollect

3000060

AV

The Database Table File UKOFS.TBL could not be found or opened.

FILE_UKOFS_TBL_COULD_NOT_BE_OPENED_OR_FOUN
D

Contact GlobalCollect

3000070

AV

The License Key File ACCESS.KEY could not be found or opened.

LICENCEKEY_FILE_ACCESS_KEY_COULD_NOT_BE_FOU
ND_OR_OPENED

Contact GlobalCollect

3000080

AV

Your license to use Bank Wizard has expired Bank Wizard will no
longer function

Your license to use Bank Wizard has expired Bank Wizard


will no longer function.

Contact GlobalCollect

3000090

AV

The Database table File UKUNIQ.TBL could not be found or


opened.

The Database table File UKUNIQ.TBL could not be found or


opened.

Contact GlobalCollect

3000100

AV

Bank Wizard has failed to open the Rule Database.

Bank Wizard has failed to open the Rule Database.

Contact GlobalCollect

3000110

AV

The Database Table File UKTRAN.TBL could not be found or


opened.

The Database Table File UKTRAN.TBL could not be found or


opened.

Contact GlobalCollect

3000120

AV

Bank Wizard has failed to open the Branch Alternate Details


database

Bank Wizard has failed to open the Branch Alternate Details


database

Contact GlobalCollect

3000130

AV

Bank wizard error BWI_F_NOINI

BWI_F_NOINI

Contact GlobalCollect

3000140

AV

Bank wizard error BWI_F_NOCOUNTR

BWI_F_NOCOUNTR

Contact GlobalCollect

3000150

AV

No licence found for Bank Wizard.

BWI_F_NOLIC

Contact GlobalCollect

3000160

AV

Bank wizard error BWI_F_EXLIC

BWI_F_EXLIC

Contact GlobalCollect

3000170

AV

Bank wizard error BWI_F_BADKEY

BWI_F_BADKEY

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

46

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

3000180

AV

Bank wizard error BWI_F_DEPVER

BWI_F_DEPVER

Contact GlobalCollect

3000190

AV

Bank wizard error BWI_F_INTERNAL

BWI_F_INTERNAL

Contact GlobalCollect

3000200

AV

Bank wizard error BWI_F_NOMEM

BWI_F_NOMEM

Contact GlobalCollect

3000210

AV

Bank wizard error BWI_F_NOBWIMAIN

BWI_F_NOBWIMAIN

Contact GlobalCollect

3000220

AV

Bank wizard error BWI_F_NOBWIMAIN FOR COUNTRY {1}

BWI_F_NOBWIMAIN FOR COUNTRY {1}

Contact GlobalCollect

3000230

AV

Bank wizard error BWI_E_TABLE_MISSING FOR COUNTRY {1}

BWI_E_TABLE_MISSING FOR COUNTRY {1}

Contact GlobalCollect

3000240

AV

Bank wizard error BWI_E_EXLIC FOR COUNTRY {1}

BWI_E_EXLIC FOR COUNTRY {1}

Contact GlobalCollect

3000250

AV

Bank wizard error BWI_W_30DAY FOR COUNTRY {1}

BWI_W_30DAY FOR COUNTRY {1}

Contact GlobalCollect

3001000

OT

REQUEST [#REQUESTID#] INVALID BANK DATA: {0}

INVALID_BANK_DATA

Adjust request

3002900

OI

REQUEST {0} EXCEPTION ON INSERT ORDER {1}

EXCEPTION_ON_INSERT_ORDER

Adjust request

3900000

AV

REQUEST {0} DOBANKVALIDATION METHOD INVOCATION


EXCEPTION

DOBANKVALIDATION_METHOD_INVOCATION_EXCEPTIO
N

Contact GlobalCollect

3900010

AV

UPDATEACCOUNTVALIDATIONDATA_METHOD_INVOCATION_E
XCEPTION

UPDATEACCOUNTVALIDATIONDATA_METHOD_INVOCATI
ON_EXCEPTION

Contact GlobalCollect

3900020

AV

REQUEST {0} ISOKONT ACCESSKEY NOT FOUND

ISOKONT_ACCESS_KEY_NOT_FOUND

Contact GlobalCollect

3900030

AV

REQUEST {0} ISOKONT RETURNED INVALID_RESPONSE {1}

ISOKONT_INVALID_RESPONSE

Contact GlobalCollect

4310000

PI

RTAUSTRIA_MISSING_SERVICEPARAMETERS

RTAUSTRIA_MISSING_SERVICEPARAMETERS

Contact GlobalCollect

4310001

PI

RTAUSTRIA_INVALID_TRANSACTIONNOKURL

RTAUSTRIA_INVALID_TRANSACTIONNOKURL

Adjust request

4310002

PI

RTAUSTRIA_INVALID_CONFIRMATIONURL

RTAUSTRIA_INVALID_CONFIRMATIONURL

Adjust request

4310003

PI

RTAUSTRIA_INVALID_CURRENCYCODE

RTAUSTRIA_INVALID_CURRENCYCODE

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

47

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

4310004

PI

RTAUSTRIA_INVALID_AUTHORIZATION

RTAUSTRIA_INVALID_AUTHORIZATION

Contact GlobalCollect

4310005

PI

RTAUSTRIA_INVALID_AMOUNT

RTAUSTRIA_INVALID_AMOUNT

Adjust request

4310006

PI

RTAUSTRIA_INVALID_TRANSACTIONOKURL

RTAUSTRIA_INVALID_TRANSACTIONOKURL

Adjust request

4310007

PI

RTAUSTRIA_INVALID_XML

RTAUSTRIA_INVALID_XML

Contact GlobalCollect

4310008

PI

RTAUSTRIA_UNKNOWN_ERROR

RTAUSTRIA_UNKNOWN_ERROR

Contact GlobalCollect

4310009

PI

RTAUSTRIA_SYSTEM_ERROR

RTAUSTRIA_SYSTEM_ERROR

Contact GlobalCollect

4310010

PI

RTAUSTRIA_INVALID_IBAN

RTAUSTRIA_INVALID_IBAN

Contact GlobalCollect

4310011

PI

RTAUSTRIA_INVALID_BIC

RTAUSTRIA_INVALID_BIC

Contact GlobalCollect

4311000

PI

REQUEST {0} PBS NETWORK ERROR

PBS_NETWORK_ERROR

Contact GlobalCollect

4311100

PI

REQUEST {0} PBS BAD REQUEST

PBS_BAD_REQUEST

Contact GlobalCollect

4311110

PI

REQUEST {0} PBS INTERNAL PGW ERROR

PBS_INTERNAL_PGW_ERROR

Contact GlobalCollect

4311120

PI

REQUEST {0} PBS NOT IMPLEMENTED

PBS_NOT_IMPLEMENTED

Contact GlobalCollect

4311130

PI

REQUEST {0} PBS SERVICE NOT AVAILABLE

PBS_SERVICE_NOT_AVAILABLE

Try again later

4311140

PI

REQUEST {0} PBS EXCEPTION UNKNOWN


PGWRESPONSECODE: {1}

PBS_EXCEPTION_UNKNOWN_PGWRESPONSECODE

Contact GlobalCollect

4312400

OT

CASHU_NOTIFICATION_FAILURE

CASHU_NOTIFICATION_FAILURE

Contact GlobalCollect

4312500

OT

REQUEST [#REQUESTID#] CASHU REFUND RESPONSE


ERROR {0}

CASHU REFUND RESPONSE ERROR

Contact GlobalCollect

4312600

OT

REQUEST [#REQUESTID#] CASHU REFUND ERROR

CASHU REFUND ERROR

Contact GlobalCollect

4312700

OT

REQUEST [#REQUESTID#] CASHU REFUND AMOUNT ERROR

CASHU REFUND AMOUNT ERROR

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

48

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

4320000

PI

IPS_MISSING_SERVICEPARAMETERS

IPS_MISSING_SERVICEPARAMETERS

Contact GlobalCollect

4320010

PI

IPS_ERROR

IPS_ERROR

Contact GlobalCollect

4320020

PI

REQUEST {0} MISSING SIGNATURE PROVIDER

IPS_MISSING_SIGNATURE_PROVIDER

Contact GlobalCollect

4320030

PR

REQUEST {0} VERIFY EXCEPTION: {1}

IPS_VERIFY_EXCEPTION

Contact GlobalCollect

4350000

PI

REQUEST {0} SIGNING EXCEPTION {1}

DANSKE_SIGNING_EXCEPTION

Contact GlobalCollect

4350010

PI

REQUEST {0} INVALID REFNO {1}

DANKSE_INVALID_REFNO

Contact GlobalCollect

4350020

PI

REQUEST {0} MISSING REFNO {1}

DANKSE_MISSING_REFNO

Contact GlobalCollect

4350030

PI

REQUEST {0} MISSING MERCHANTID {1}

DANKSE_MISSING_MERCHANTID

Contact GlobalCollect

4350040

PI

REQUEST {0} INVALID MERCHANTID {1}

DANKSE_INVALID_MERCHANTID

Contact GlobalCollect

4350050

PI

REQUEST {0} SIGNATURE ERROR {1}

DANKSE_SIGNATURE_ERROR

Contact GlobalCollect

4350060

PI

REQUEST {0} AGREEMENT NOT VALID {1}

DANKSE_AGREEMENT_NOT_VALID

Contact GlobalCollect

4350070

PI

REQUEST {0} MISSING SIGNATURE {1}

DANKSE_SIGNATURE_MISSING

Contact GlobalCollect

4350080

PI

REQUEST {0} CHARACTER CONVERSION ERROR {1}

DANKSE_ERROR_CHARACTERCONVERSION

Contact GlobalCollect

4350090

PI

REQUEST {0} UNDOCUMENTED RETURNCODE {1}

DANKSE_UNDOCUMENTED_RETURNCODE

Contact GlobalCollect

4350100

PI

REQUEST {0} PUBLICKEY EXPIRED {1}

DANKSE_PUBLICKEY_EXPIRED

Contact GlobalCollect

4360000

PR

REQUEST [#REQUESTID#] NO HASH RETURNED BY ECARD

ECARD_NO_HASH_RETURNED

Contact GlobalCollect

4360010

PR

REQUEST [#REQUESTID#] UNKNOWN ECARD TRANSACTION,


MERCHANTNUMBER: {0}, ORDERNUMBER: {1}

ECARD_UNKNOWN_TRANSACTION

Contact GlobalCollect

4370000

PI

REQUEST [#REQUESTID#] INTERAC FUNDS GUARANTEE


FAILED

INTERAC_FUNDS_GUARANTEE_FAILED

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

49

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

4370010

PI

REQUEST [#REQUESTID#] INTERAC NO ENQ RECEIVED

INTERAC_NO_ENQ_RECEIVED

Contact GlobalCollect

4380000

PI

REQUEST {0} INTERNAL SERVER ERROR

BRASPAG_NO_URL_RECEIVED

Contact GlobalCollect

4380010

RF

REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}

BRASPAG_DUPLICATE_REFUNDID

Contact GlobalCollect

4380020

RF

REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}

BRASPAG_INVALID_PAYMENTMETHOD

Contact GlobalCollect

4380030

RF

REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}

BRASPAG_UNKNOWN_ERROR

Contact GlobalCollect

4380040

RF

REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}

BRASPAG_DATABASE_ERROR

Contact GlobalCollect

4380050

RF

REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}

BRASPAG_UNDOCUMENTED_ERROR

Contact GlobalCollect

4380060

OT

REQUEST [#REQUESTID#] INVALID RETRY

BRASPAG_INVALID_RETRY

Adjust request

4432000

PI

REQUEST {0}: UNEXPECTED RESPONSE FROM PROVIDER {1}

APPLICATION_ERROR

Contact GlobalCollect

4432100

PI

REQUEST {0}: UNEXPECTED RESPONSE FROM PROVIDER,


ERRORCODE {1}, ERRORMESSAGE: {2}

PAYSAFECARD_ERROR

Contact GlobalCollect

4432180

PI

REQUEST {0}: UNEXPECTED RESPONSE FROM PROVIDER,


ERRORCODE {1}, ERRORMESSAGE: {2}

COULD_NOT_MODIFY_DISPOSITION

Contact GlobalCollect

4432190

PI

REQUEST {0}: UNEXPECTED RESPONSE FROM PROVIDER,


ERRORCODE {1}, ERRORMESSAGE: {2}

COULD_NOT_EXECUTE_DEBIT

Contact GlobalCollect

4433000

PI

REQUEST {0}: Declined BY UKASH

UKASH_Declined

No action required

4433100

PI

REQUEST {0}: FAILED AT UKASH

UKASH_FAILED

No action required

4433200

PI

REQUEST {0}: UNDOCUMENTED ERROR BY UKASH

UKASH_UNDOCUMENTED_ERROR

Contact GlobalCollect

4434000

PI

REQUEST [#REQUESTID#], PAYPAL DESCRIPTION TOO LONG

ORDERDESCRIPTION_EXCEEDS_127_BYTES

Adjust request

4434100

PI

REQUEST {#REQUESTID#}, PAYPAL ERRORCODES:{0},


MESSAGES: {2}

PAYPAL_ERROR

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

50

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

4434400

PI

REQUEST [#REQUESTID#], PAYPAL ERROR ({0})

PAYPAL_INTERNAL_ERROR

Contact GlobalCollect

4434410

PI

REQUEST [#REQUESTID#], PAYPAL ERROR ({0})

PAYPAL_AUTHENTICATION_ERROR

Contact GlobalCollect

4434420

PI

REQUEST [#REQUESTID#], PAYPAL ERROR ({0})

PAYPAL_INVALID_ARGUMENT

Contact GlobalCollect

4434430

PI

REQUEST [#REQUESTID#], PAYPAL ERROR ({0})

PAYPAL_VERSION_ERROR

Contact GlobalCollect

4434440

PI

REQUEST [#REQUESTID#], PAYPAL ERROR ({0})

PAYPAL_NO_PERMISSION

Contact GlobalCollect

4434450

PI

REQUEST [#REQUESTID#], PAYPAL ERROR ({0})

PAYPAL_SECURITY_ERROR

Contact GlobalCollect

4434460

PI

REQUEST [#REQUESTID#], PAYPAL REFUSED TRANSACTION


({0})

PAYPAL_TRANSACTION_REFUSED

Adjust request

4434470

PI

REQUEST [#REQUESTID#], PAYPAL UNKNOWN ERROR ({0})

PAYPAL_UNKNOWN_ERROR

Contact GlobalCollect

4434480

PI

REQUEST [#REQUESTID#] COULD NOT CAPTURE: {1} ({0})

PAYPAL_COULD_NOT_CAPTURE

Adjust request

4434490

PI

REQUEST [#REQUESTID#] COULD NOT CAPTURE, RETRY: {1}


({0})

PAYPAL_COULD_NOT_CAPTURE_RETRY

Adjust request

4434500

PI

REQUEST [#REQUESTID#] COULD NOT VOID {1} ({0})

PAYPAL_COULD_NOT_VOID

Adjust request

4435000

PI

REQUEST [#REQUESTID#], DCC SERVICE NOT ALLOWED

DCC_SERVICE_NOT_ALLOWED

Contact GlobalCollect

4435005

PI

REQUEST [#REQUESTID#], DCC SERVICE TEMPORARILY NOT


AVAILABLE

DCC_SERVICE_TEMPORARILY_NOT_AVAILABLE

Contact GlobalCollect

4435010

PI

REQUEST [#REQUESTID#], FEXCO UNKNOWN ERROR

FEXCO_UNKNOWN_ERROR

Contact GlobalCollect

4435020

PI

REQUEST [#REQUESTID#], FEXCO INVALID MESSAGE


FORMAT

FEXCO_INVALID_MESSAGE_FORMAT

Contact GlobalCollect

4435030

PI

REQUEST [#REQUESTID#], FEXCO UNKNOWN ACQUIRER OR


MERCHANT

FEXCO_UNKNOWN_ACQUIRER_OR_MERCHANT

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

51

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

4435040

PI

REQUEST [#REQUESTID#], FEXCO CONNECTION TIMEOUT

FEXCO_CONNECTION_TIMEOUT

Contact GlobalCollect

4435050

PI

REQUEST [#REQUESTID#], FEXCOMERCHANTID NOT


CONFIGURED FOR MERCHANT {0} AND CURRENCYCODE {1}

FEXCO_MERCHANTID_NOT_CONFIGURED

Contact GlobalCollect

4435060

PI

REQUEST [#REQUESTID#], FEXCO RESPONSE REFERENCE


{0} DOES NOT MATCH {1}

FEXCO_REFERENCE_MISMATCH

Adjust request

4435070

PI

REQUEST [#REQUESTID#], FEXCO UNEXPECTED


RESPONSECODE {0}

FEXCO_UNEXPECTED_RESPONSECODE

Contact GlobalCollect

4435080

PI

REQUEST [#REQUESTID#], DCC EXCHANGERATE NO LONGER


VALID

DCC_EXCHANGERATE_NO_LONGER_VALID

Adjust request

4435090

PI

REQUEST [#REQUESTID#], DCC EXCHANGE RATE IS NOT


VALID

DCC_EXCHANGERATE_NOT_VALID

Adjust request

4435100

PI

REQUEST [#REQUESTID#], DCCMAC IS NOT VALID

DCC_MAC_INVALID

Adjust request

4435110

PI

REQUEST [#REQUESTID#], DCC NOT POSSIBLE FOR ORDER


TYPE {0}

DCC_ORDERTYPE_INVALID

Adjust request

4435120

PI

REQUEST [#REQUESTID#], DCC SERVICE NOT CONFIGURED


FOR PROVIDER {0} AND CURRENCYCODE {1}

DCC_SERVICE_NOT_CONFIGURED

Contact GlobalCollect

4436000

RA

REQUEST [#REQUESTID#] INVALID IPADDRESS {0}

INVALID IPADDRESS

Adjust request

4436010

RA

REQUEST [#REQUESTID#] QUOVA LOOKUP TIMEOUT

TIMEOUT

Contact GlobalCollect

4436020

RA

REQUEST [#REQUESTID#] INTERNAL QUOVA ERROR {1}

INTERNAL ERROR

Contact GlobalCollect

4500000

PI

REQUEST [#REQUESTID#] INVALID ISSUERID {0}

UNKNOWN_ISSUERID

Adjust request

4500010

PI

REQUEST [#REQUESTID#] TRANSACTION TIMEOUT

TIMEOUT_AT_PROVIDER

Contact GlobalCollect

4500020

PI

REQUEST [#REQUESTID#] CANNOT INITIALISE SECUREVAULT


PAYMENT

SECUREVAULT_APPLICATION_ERROR

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

52

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

4500550

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

REQUEST [#REQUESTID#] NOT ALL RECORDS OF FILE {0}


HAVE LENGTH {1}

INVALID RECORD LENGTH

Adjust request

4500100

PI

REQUEST [#REQUESTID#] CANNOT INITIALISE KONBINI


PAYMENT

KONBINI_APPLICATION_ERROR

Contact GlobalCollect

4500110

PI

REQUEST [#REQUESTID#] KONBINI NO OPAFIELDS IN


RESPONSE {0}

KONBINI_MISSING_OPAFIELDS

Contact GlobalCollect

4500200

PI

REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}

WEBMONEY_NO_RESPONSE

Contact GlobalCollect

4500210

PI

REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}

WEBMONEY_NO_RETVAL_IN_RESPONSE

Contact GlobalCollect

4500220

PI

REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}

WEBMONEY_UNKNOWN_INWMTRANID

Contact GlobalCollect

4500230

PI

REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}

WEBMONEY_INVALID_INWMTRANID

Contact GlobalCollect

4500240

PI

REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}

WEBMONEY_INVALID_REFUNDAMOUNT

Adjust request

4500250

RF

REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}

WEBMONEY_REFUND_TOO_LATE

Adjust request

4500260

PI

REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}

WEBMONEY_ALREADY_REFUNDED

Adjust request

4500270

PI

REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}

WEBMONEY_INVALID_CERTIFICATE

Contact GlobalCollect

4500280

PI

REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}

WEBMONEY_UNKNOWN_RETVAL

Contact GlobalCollect

4500400

PI

REQUEST [#REQUESTID#] WALLIE UNKNOWN TRANSACTION

WALLIE_UNKNOWN_TRANSACTION

Adjust request

4500410

PI

REQUEST [#REQUESTID#] WALLIE INVALID POST

WALLIE_INVALID_POST

Contact GlobalCollect

4500500

PI

REQUEST [#REQUESTID#] INVALID RUT {2}

INVALID RUT

Contact GlobalCollect

4500510

PI

REQUEST [#REQUESTID#] BARCODE GENERATION ERROR {2}

BARCODE GENERATION ERROR

Contact GlobalCollect

4510000

OT

REQUEST [#REQUESTID#] TODITO ERROR ({0})

TODITO_ERROR

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

53

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

8610000

OT

REQUEST [#REQUESTID#] ALIPAY REFUND UPLOAD


REJECTED ({0})

ALIPAY_REFUND_ERROR

Contact GlobalCollect

11000300

OT

HANDLECLIENT EXCEPTION: {0}

HANDLECLIENT_EXCEPTION

Contact GlobalCollect

11000400

OT

[{0}::{1}] Exception: {2}

METHOD_INVOCATION_EXCEPTION

Contact GlobalCollect

15000960

OT

EXCEPTION, INVALID DATA

EVENT_EXECUTE_EXCEPTION

Contact GlobalCollect

15001500

OT

GETSTATEMENT EXCEPTION: {0}

EVENT_GETSTATEMENT_EXCEPTION

Contact GlobalCollect

15001510

OT

GETCONNECTION EXCEPTION: {0}

EVENT_GETCONNECTION_EXCEPTION

Contact GlobalCollect

15001520

OT

EVENT_RSMD_IS_NULL_IN_FILLRESPONSE

EVENT_RSMD_IS_NULL_IN_FILLRESPONSE

Contact GlobalCollect

15001530

OT

EVENT_GETMETADATA_EXCEPTION_IN_FILLRESPONSE

EVENT_GETMETADATA_EXCEPTION_IN_FILLRESPONSE

Contact GlobalCollect

15001540

OT

EVENT_GETCOLUMNCOUNT_EXCEPTION_IN_FILLRESPONSE

EVENT_GETCOLUMNCOUNT_EXCEPTION_IN_FILLRESPO
NSE

Contact GlobalCollect

15001550

OT

EVENT_GETCOLUMNNAME_EXCEPTION_IN_FILLRESPONSE

EVENT_GETCOLUMNNAME_EXCEPTION_IN_FILLRESPO
NSE

Contact GlobalCollect

15001560

OT

EVENT_RESULTSET_NEXT_EXCEPTION_IN_FILLRESPONSE

EVENT_RESULTSET_NEXT_EXCEPTION_IN_FILLRESPON
SE

Contact GlobalCollect

15001570

OT

EVENT_RESULTSET_GETOBJECT_EXCEPTION_IN_FILLRESPO
NSE

EVENT_RESULTSET_GETOBJECT_EXCEPTION_IN_FILLR
ESPONSE

Contact GlobalCollect

15001580

OT

EXECSTORED_RETURNED_NULL

EXECSTORED_RETURNED_NULL

Contact GlobalCollect

15001590

OT

EXECSTORED_SQL_EXCEPTION

EXECSTORED_SQL_EXCEPTION

Contact GlobalCollect

15800000

OT

NO METADATA FOUND FOR TABLE {0}

NO_METADATA_FOUND_FOR_TABLE

Contact GlobalCollect

15800010

OT

CREATE INSERTQUERY EXCEPTION: {0}

CREATE_INSERTQUERY_EXCEPTION

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

54

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

15800020

OT

CREATE UPDATEQUERY EXCEPTION: {0}

CREATE_UPDATEQUERY_EXCEPTION

Contact GlobalCollect

15800030

OT

CREATE DELETEQUERY EXCEPTION: {0}

CREATE_DELETEQUERY_EXCEPTION

Contact GlobalCollect

15800040

OT

CREATE SELECTQUERY EXCEPTION: {0}

CREATE_SELECTQUERY_EXCEPTION

Contact GlobalCollect

15800050

OT

DATABASEMANAGER RETURNED NULL ON INSERT: {0}

DATABASEMANAGER_RETURNED_NULL_ON_INSERT

Contact GlobalCollect

15800060

OT

DATABASEMANAGER RETURNED NULL ON UPDATE: {0}

DATABASEMANAGER_RETURNED_NULL_ON_UPDATE

Contact GlobalCollect

15800070

OT

DATABASEMANAGER RETURNED NULL ON DELETE: {0}

DATABASEMANAGER_RETURNED_NULL_ON_DELETE

Contact GlobalCollect

15800080

OT

DATABASEMANAGER RETURNED NULL ON SELECT: {0}

DATABASEMANAGER_RETURNED_NULL_ON_SELECT

Contact GlobalCollect

15800090

OT

DATABASEMANAGER RETURNED SQL EXCEPTION

DATABASEMANAGER_RETURNED_SQL_EXCEPTION

Contact GlobalCollect

15800100

OT

CHECKOBJECT EXCEPTION: {0}

CHECKOBJECT_EXCEPTION

Contact GlobalCollect

15800110

OT

MODIFY OBJECTS EXCEPTION: {0}

MODIFY_OBJECTS_EXCEPTION

Contact GlobalCollect

15800120

OT

SIZE OF ROW {0} DIFFERS FROM SIZE OF COLUMNINDEX {1}

ROWSIZE_DIFFERSFROM_COLUMNINDEXSIZE

Contact GlobalCollect

15800130

OT

UNKNOWN MODIFICATIONTYPE {0}, {1}, {2}

UNKNOWN_MODIFICATIONTYPE

Contact GlobalCollect

15800140

OT

EVENT_UNMODIFIED_ROW {0}

EVENT_UNMODIFIED_ROW

Contact GlobalCollect

15800150

OT

MORE_THEN_ONE_ROW_AFFECTED

MORE_THEN_ONE_ROW_AFFECTED

Adjust request

15800160

OT

INSERT_ROWS_EXCEPTION

INSERT_ROWS_EXCEPTION

Contact GlobalCollect

15900000

OT

SQL_TEXT_NOT_FOUND_IN_REQUEST

SQL_TEXT_NOT_FOUND_IN_REQUEST

Contact GlobalCollect

15900100

OT

DIRECT_RETURNED_A_NULL_VALUE

DIRECT_RETURNED_A_NULL_VALUE

Contact GlobalCollect

15900200

OT

DIRECT_RETURNED_AN_SQLEXCEPTION

DIRECT_RETURNED_AN_SQLEXCEPTION

Contact GlobalCollect

15910000

OT

STOREDPROCNAME_NOT_FOUND_IN_REQUEST

STOREDPROCNAME_NOT_FOUND_IN_REQUEST

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

55

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

15910100

OT

COLNAMESIN_NOT_FOUND_IN_REQUEST

COLNAMESIN_NOT_FOUND_IN_REQUEST

Contact GlobalCollect

15910200

OT

COLVALUESIN_NOT_FOUND_IN_REQUEST

COLVALUESIN_NOT_FOUND_IN_REQUEST

Contact GlobalCollect

15910300

OT

COLTYPESIN_NOT_FOUND_IN_REQUEST

COLTYPESIN_NOT_FOUND_IN_REQUEST

Contact GlobalCollect

15910400

OT

COLNAMESOUT_NOT_FOUND_IN_REQUEST

COLNAMESOUT_NOT_FOUND_IN_REQUEST

Contact GlobalCollect

15910500

OT

COLVALUESOUT_NOT_FOUND_IN_REQUEST

COLVALUESOUT_NOT_FOUND_IN_REQUEST

Contact GlobalCollect

15910600

OT

COLTYPESOUT_NOT_FOUND_IN_REQUEST

COLTYPESOUT_NOT_FOUND_IN_REQUEST

Contact GlobalCollect

15910700

OT

EXECSTORED_RETURNED_A_NULL_VALUE

EXECSTORED_RETURNED_A_NULL_VALUE

Contact GlobalCollect

15910800

OT

EXECSTORED {0} RETURNED SQL EXCEPTION {1}

EXECSTORED_RETURNED_AN_SQLEXCEPTION

Contact GlobalCollect

15910900

OT

EXECSTORED_SETPARAMETER_EXCEPTION

EXECSTORED_SETPARAMETER_EXCEPTION

Contact GlobalCollect

15911000

OT

EXECSTORED_REGISTEROUTPARAMETER_EXCEPTION

EXECSTORED_REGISTEROUTPARAMETER_EXCEPTION

Contact GlobalCollect

15911100

OT

EXECSTORED_EXECUTE_EXCEPTION

EXECSTORED_EXECUTE_EXCEPTION

Contact GlobalCollect

15911200

OT

EXECSTORED_GETSTRING_EXCEPTION

EXECSTORED_GETSTRING_EXCEPTION

Contact GlobalCollect

15911300

OT

TARGET_HASHTABLE_IS_NULL

TARGET_HASHTABLE_IS_NULL

Contact GlobalCollect

15911400

OT

COULD NOT START DATABASE TRANSACTION

COULD_NOT_START_DATABASE_TRANSACTION

Contact GlobalCollect

15911500

OT

GET DATABASE SYSDATE RETURNED NULL

GET_DATABASE_SYSDATE_RETURNED_NULL

Contact GlobalCollect

15912000

OT

REQUEST {0} STOREDPROC {1} RETURNED NULL

STOREDPROC_RETURNED_NULL

Contact GlobalCollect

15912010

OT

REQUEST {0} STOREDPROC {1} SQL_EXECPTION {2}

STOREDPROC_SQL_EXECPTION

Contact GlobalCollect

15912020

OT

REQUEST {0} STOREDPROC {1} RETURNED NULL


RESULTCODE

STOREDPROC_RETURNED_NULL_RESULTCODE

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

56

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

15912030

OT

REQUEST {0} STOREDPROC {1} RETURNED NON NUMERIC


RETURNCODE {2}

STOREDPROC_RETURNED_NON_NUMERIC_RETURNCO
DE

Contact GlobalCollect

15912040

OT

REQUEST {0} STOREDPROC {1} RETURNED_SQL_EXCEPTION,


CODE {2}, MESSAGE {3}

STOREDPROC_RETURNED_SQL_EXCEPTION

Contact GlobalCollect

15912050

OT

REQUEST {0} STOREDPROC {1} RETURNED A NULL VALUE

STOREDPROC_RETURNED_A_NULL_VALUE

Contact GlobalCollect

15912060

OT

DB_DIRECT_RETURNED_NULL

DB_DIRECT_RETURNED_NULL

Contact GlobalCollect

15912070

OT

DB_DIRECT_SQLEXCEPTION

DB_DIRECT_SQLEXCEPTION

Contact GlobalCollect

15912080

OT

REQUEST {0} DB_UPDATE RETURNED NULL

DB_UPDATE_RETURNED_NULL

Contact GlobalCollect

15912090

OT

REQUEST {0} DB_UPDATE SQLEXCEPTION {1}

DB_UPDATE_SQLEXCEPTION

Contact GlobalCollect

15913000

OT

REQUEST {0} UNKNOWN VALUE {1} FOR ATTRIBUTE {2}

UNKNOWN_VALUE_FOR_ATTRIBUTE

Contact GlobalCollect

15913010

OT

DUPLICATE COLUMNS IN QUERY

DUPLICATE_COLUMN

Adjust request

18000000

OT

EXTERNAL {0} NOT FOUND

EVENT_EXTERNAL_NOT_FOUND

Adjust request

18000100

OT

EXTERNALID NOT FOUND IN REQUEST

EVENT_EXTERNALID_NOT_FOUND

Adjust request

18000200

OT

TWO OR MORE COUNTRIES HAVE SAME DESCRIPTION

TWO_OR_MORE_COUNTRIES_HAVE_SAME_DESCRIPTIO
N

Contact GlobalCollect

18000300

OT

TWO OR MORE LANGUAGES HAVE SAME DESCRIPTION

TWO_OR_MORE_LANGUAGES_HAVE_SAME_DESCRIPTI
ON

Contact GlobalCollect

18000400

OT

TWO OR MORE CURRENCIES HAVE SAME DESCRIPTION

TWO_OR_MORE_CURRENCIES_HAVE_SAME_DESCRIPTI
ON

Contact GlobalCollect

18000500

OI

COUNTRYCODE NOT FOUND IN REQUEST

COUNTRYCODE_NOT_FOUND_IN_REQUEST

Adjust request

18000600

OI

CURRENCYCODE NOT FOUND IN REQUEST

CURRENCYCODE_NOT_FOUND_IN_REQUEST

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

57

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

18000700

OI

LANGUAGECODE NOT FOUND IN REQUEST

LANGUAGECODE_NOT_FOUND_IN_REQUEST

Adjust request

18000800

OI

PARAMETER NOT FOUND: {0}

PARAMETER_NOT_FOUND

Adjust request

18000900

OT

NO_BASECURRENCIES_FOUND_FOR_RATESETCODE

NO_BASECURRENCIES_FOUND_FOR_RATESETCODE

Contact GlobalCollect

18001000

OT

NO_CURRENCYCODES_FOUND_FOR_BASECURRENCYCODE

NO_CURRENCYCODES_FOUND_FOR_BASECURRENCYC
ODE

Contact GlobalCollect

18001100

OT

CONVERTAMOUNT_CALCULATION_EXCEPTION

CONVERTAMOUNT_CALCULATION_EXCEPTION

Adjust request

18001200

OT

NO RATES FOUND FOR CURRENCYCODE {0}

NO_RATES_FOUND_FOR_CURRENCYCODE

Adjust request

18001300

OT

NO RATESETS FOUND FOR {0} {1}

NO_RATESETS_FOUND_FOR

Adjust request

18001400

OI

UNKNOWN CURRENCYCODE {0}

UNKNOWN_CURRENCYCODE

Adjust request

18001500

OT

NUMBER OF DECIMALS NOT FOUND FOR CURRENCYCODE


{0}

NUMBER_OF_DECIMALS_NOT_FOUND_FOR_CURRENCY

Contact GlobalCollect

18001600

OT

EPSP_OBJECT_NOT_FOUND_OR_INVALID, EXTERNALID: {0},


OBJECTID: {1}, EXCEPTION: {2}

EPSP_OBJECT_NOT_FOUND_OR_INVALID

Contact GlobalCollect

18001700

OT

EVENT_EXTERNAL_OBJECT_RETURNED_A_NULL_VALUE: {0},
OBJECTID: {1}

EVENT_EXTERNAL_OBJECT_RETURNED_A_NULL_VALU
E

Contact GlobalCollect

18001800

OT

EVENT_EXTERNAL_OBJECT_RETURNED_AN_SQLEXCEPTION
: {0}, OBJECTID: {1}, EXCEPTION: {2}

EVENT_EXTERNAL_OBJECT_RETURNED_AN_SQLEXCEP
TION

Contact GlobalCollect

18001900

OT

COULD NOT FIND AN3 CODE FOR COUNTRYCODE: {0}

COULD_NOT_GET_AN3_COUNTRYCODE

Contact GlobalCollect

18002000

OT

COULD NOT FIND N3 CODE FOR COUNTRYCODE: {0}

COULD_NOT_GET_N3_COUNTRYCODE

Contact GlobalCollect

19000000

OT

GOT_REQUEST

GOT_REQUEST

Contact GlobalCollect

19000100

OT

GOT_RESPONSE

GOT_RESPONSE

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

58

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

19000200

OT

REQUEST {0} GET_ORDERSTATUSCHANGED RETURNED A


NULL VALUE

GETACTION_REQUEST_IS_NULL

Contact GlobalCollect

19000300

OT

REQUEST {0} GET_ORDERSTATUSCHANGED RETURNED AN


SQL EXCEPTION: {1}

GETACTION_ACTION_IS_NO_INTEGER

Contact GlobalCollect

19000500

OT

GET_EXTERNAL_OPERATIONAL_RETURNED_A_NULL_VALUE

GET_EXTERNAL_OPERATIONAL_RETURNED_A_NULL_VA
LUE

Contact GlobalCollect

19000600

OT

GET_EXTERNAL_OPERATIONAL_RETURNED_AN_SQLEXCEPT
ION

GET_EXTERNAL_OPERATIONAL_RETURNED_AN_SQLEX
CEPTION

Contact GlobalCollect

19000700

OT

EXTERNAL_OPERATIONAL_NOT_FOUND

EXTERNAL_OPERATIONAL_NOT_FOUND

Contact GlobalCollect

19000800

OT

REQUEST {0} GET_ORDERSTATUSCHANGED ORDER NOT


FOUND

ACTION_TYPE_NOT_FOUND_IN_REQUEST

Contact GlobalCollect

19000900

OT

COULD_NOT_CONVERT_AMOUNT

ACTION_TYPE_IS_NOT_AN_INTEGER

Contact GlobalCollect

19001000

OT

HANDLEREQUEST: REQUEST IS NULL

HANDLEREQUEST_REQUEST_IS_NULL

Contact GlobalCollect

20000000

OI

PARAMETER {0} NOT FOUND IN REQUEST

PARAMETER_NOT_FOUND_IN_REQUEST

Adjust request

20000100

OT

PARAMETER {0} IS NOT A HASHTABLE BUT A {1}

PARAMETER_IS_NOT_A_HASHTABLE

Adjust request

20000110

OT

PARAMETER {0} IS NOT AN INTEGER: {1}

PARAMETER_IS_NOT_AN_INTEGER

Adjust request

20000200

OT

PARAMETER {0} IS NOT A STRING BUT A {1}

PARAMETER_IS_NOT_A_STRING

Adjust request

20000300

OT

PARAMETER {0} IS NOT A VECTOR BUT A {1}

PARAMETER_IS_NOT_A_VECTOR

Adjust request

20000400

OT

ELEMENT {0} IS NULL

ELEMENT_IS_NULL

Adjust request

20000500

OT

ELEMENT {0} IS NOT A HASHTABLE BUT A {1}

ELEMENT_IS_NOT_A_HASHTABLE

Adjust request

20000600

OT

ELEMENT {0} IS NOT A STRING BUT A {1}

ELEMENT_IS_NOT_A_STRING

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

59

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

20000700

OT

COLUMN_NOT_FOUND_IN_COLUMN_INDEX

COLUMN_NOT_FOUND_IN_COLUMN_INDEX

Contact GlobalCollect

20000800

OT

COLUMN_INDEX_IS_NOT_AN_INTEGER

COLUMN_INDEX_IS_NOT_AN_INTEGER

Contact GlobalCollect

20000900

OT

INDEX_OUT_OF_RANGE

INDEX_OUT_OF_RANGE

Contact GlobalCollect

20001000

OT

REQUEST {0} NULL VALUE NOT ALLOWED FOR {1}

NULL_VALUE_NOT_ALLOWED_FOR_THIS_ATTRIBUTE

Adjust request

20001100

OT

REQUEST {0} ATTRIBUTE {1} MUST BE OF TYPE STRING

ATTRIBUTE_MUST_BE_A_STRING_TYPE

Adjust request

20001200

SI

REQUEST {0} GET_ORDERSTATUS RETURNED AN SQL


EXCEPTION: {1}

ITEM_IS_NULL

Contact GlobalCollect

20001300

SI

REQUEST {0} GET_ORDERSTATUS ORDER NOT FOUND

ITEM_MUST_BE_A_HASHTABLE

Adjust request

20002000

OT

HASHMAPPROTOCOL_NUMBEROFRECORDS_NOT_FOUND

HASHMAPPROTOCOL_NUMBEROFRECORDS_NOT_FOU
ND

Contact GlobalCollect

20002100

OT

HASHMAPPROTOCOL_COLUMNINDEX_NOT_FOUND

HASHMAPPROTOCOL_COLUMNINDEX_NOT_FOUND

Contact GlobalCollect

20002200

OT

HASHMAPPROTOCOL_COLUMNINDEX_VALUE_NOT_FOUND

HASHMAPPROTOCOL_COLUMNINDEX_VALUE_NOT_FOU
ND

Contact GlobalCollect

20002300

OT

HASHMAPPROTOCOL_COLUMNNAMES_NOT_FOUND

HASHMAPPROTOCOL_COLUMNNAMES_NOT_FOUND

Contact GlobalCollect

20002400

OT

HASHMAPPROTOCOL_ROW_1_NOT_FOUND

HASHMAPPROTOCOL_ROW_1_NOT_FOUND

Contact GlobalCollect

21000000

OT

REQUEST {0} UNKNOWN DATATYPE {1}

UNKNOWN_DATATYPE

Adjust request

21000010

CC online

REQUEST {0} INVALID VALUE {2} FOR FIELD {1}, LENGTH MUST
BE BETWEEN 1 AND {3}

INVALID_CARDNUMBER_NUMBERCHECK

Adjust request

21000020

CC online

REQUEST {0} VALUE {2} OF FIELD {1} DID NOT PASS THE
LUHNCHECK

INVALID_CARDNUMBER_LUHNCHECK

Adjust request

21000030

CC online

REQUEST {0} FIELD {1} DID NOT PASS THE RANGECHECK

INVALID_CARDNUMBER_RANGECHECK

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

60

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

21000040

OI

INVALID DATETIME YYYYMMDDHH24MISS: REQUESTID {0},


KEY {1}, VALUE: {2}

INVALID_DATETIME_YYYYMMDDHH24MISS

Adjust request

21000050

OI

REQUEST {0} VALUE {2} OF FIELD {1} IS NOT A NUMBER WITH


MINLENGTH {3}, MAXLENGTH {4} AND PRECISION {5}

INVALID_NUMBER

Adjust request

21000060

OI

REQUEST {0} VALUE {2} OF FIELD {1} IS NOT IN FORMAT MMYY

INVALID_SHORTDATE_MMYY

Adjust request

21000070

OI

REQUEST {0} VALUE {2} OF FIELD {1} DOES NOT HAVE


LENGTH BETWEEN {3} and {4}

INVALID_VARCHAR_LENGTH

Adjust request

21000080

OI

REQUEST {0} VALUE {2} OF FIELD {1} IS NOT A VALID


COUNTRYCODE

INVALID_COUNTRYCODE

Adjust request

21000081

OI

REQUEST {0} VALUE {2} OF FIELD {1} IS NOT A VALID


STATECODE

INVALID_STATECODE

Adjust request

21000090

OI

REQUEST {0} VALUE {2} OF FIELD {1} IS NOT A VALID


CURRENCYCODE

INVALID_CURRENCYCODE

Adjust request

21000100

OI

REQUEST {0} VALUE {2} OF FIELD {1} IS NOT A VALID


LANGUAGECODE

INVALID_LANGUAGECODE

Adjust request

21000110

OI

REQUEST {0} INVALID CURRENCYCODE {1} FOR MERCHANT


{2}

INVALID_CURRENCYCODE_FOR_MERCHANT

Adjust request

21000120

CC online

REQUEST {0} VALUE {2} OF FIELD {1} IS NOT IN FORMAT MMYY

INVALID_EXPIRYDATE_MMYY

Adjust request

21000130

OI

The value {2} of field {1} is not a valid email address.

INVALID_EMAIL_ADDRESS

Adjust request

21000140

OI

The value {2} of field {1} is not a positive amount.

INVALID_AMOUNT

Adjust request

21000150

DD/BA

The value {2} of field {1} is not a valid bank account number.

INVALID_BANK_ACCOUNTNUMBER

Adjust request

21000155

DD/BA

The value {2} of field {1} is not a valid bank code.

INVALID_BANK_CODE

Adjust request

21000160

DD/BA

The value {2} of field {1} is not a valid post giro number.

INVALID_POSTGIRO_ACCOUNTNUMBER

Adjust request

GlobalCollect WDL Programmers Guide--4 August 2015

61

WebCollect Error Codes Overview


Error Codes
EVENT ID

EVENT
TYPE*

MESSAGE

DESCRIPTION

ACTION TO BE TAKEN

21000170

OI

REQUEST {0} DIFFERENT RANGE LENGTHS {3},{4} FOR


PRODUCT {1} FIELD {2}

DIFFERENT_RANGE_LENGTHS

Adjust request

21000180

OI

REQUEST {0} LENGTH OF {1} MUST BE {2}, VALUE = {3}

LENGTH_MUST_BE

Adjust request

21000190

OI

REQUEST {0} KEY {1} WITH VALUE {2} IS NOT A NUMBER WITH
LENGTH {3}

NOT_A_NUMBER_WITH_LENGTH

Adjust request

21000200

OI

REQUEST {0} INVALID VALUE {2} FOR {1}

INVALID_SEX

Adjust request

21000210

OI

VALUE FOR {1} ({2}) MUST BE IN FORMAT YYYYMMDD

INVALID_DATE_YYYYMMDD

Adjust request

21000220

OI

REQUEST [#REQUESTID#], VALUE {1} OF FIELD {0} DOES NOT


HAVE LENGTH {2}

FIELD_LENGTH_INVALID

Adjust request

21000230

OI

REQUEST [#REQUESTID#], VALUE {1} OF FIELD {0} IS TOO


LONG (MAX LENGTH: {2})

FIELD_LENGTH_TOO_LONG

Adjust request

21000240

OI

REQUEST [#REQUESTID#], VALUE {1} OF FIELD {0} IS TOO


SHORT (MIN LENGTH: {2})

FIELD_LENGTH_TOO_SHORT

Adjust request

22000000

OT

NO COMMUNICATION DRIVERS LOADED

NO_COMMUNICATION_DRIVERS_LOADED

Contact GlobalCollect

22000010

OT

NO DRIVER FOR COMMUNICATION

NO_DRIVER_FOR_COMMUNICATION

Contact GlobalCollect

22000020

OT

COULD NOT WRITE REQUEST

COULD_NOT_WRITE_REQUEST

Contact GlobalCollect

22000030

OT

COULD NOT READ RESPONSE

COULD_NOT_READ_RESPONSE

Contact GlobalCollect

22000040

OT

COMMUNICATION ERROR

COMMUNICATION_ERROR

Contact GlobalCollect

23000000

CC
online/BA

COULD NOT CONNECT TO THIRD PARTY

COULD_NOT_CONNECT_TO_THIRD_PARTY

Contact GlobalCollect

90000010

All

UNEXPECTED EXCEPTION

UNEXPECTED_EXCEPTION

Contact GlobalCollect

GlobalCollect WDL Programmers Guide--4 August 2015

62

WebCollect Error Codes Overview


Error Codes

Additional details error code 430205 - 430245


ERRORID

INSERT
TYPE*

MESSAGE

DESCRIPTION

EXTRA DETAILS (NOT


COMMUNICATED IN THE RESPONSE)

ACTION TO
BE TAKEN

430205

CC online

UNABLE TO
AUTHORISE

COMMS_FAIL_11-13

Transax response code indicates


referral or denial, but an authorization
code is present in response message.

DECLINED

430336

CC online

UNABLE TO
AUTHORISE

94

INVALID_ISSUE_NUMBER
The issue number contains an incorrect
number of characters for a keyed
record. Issue numbers vary between
one and two characters.

DECLINED

430342

CC online

UNABLE TO
AUTHORISE

95

INVALID_START_DATE
Solve/SE detected an error reading the
start date for a keyed card record.

DECLINED

430210

CC POS

UNABLE TO
AUTHORISE

96

The key card record is too long.

DECLINED

430215

CC online

UNABLE TO
AUTHORISE

COMMS_FAIL_10-1

Solve/SE time out on communications.

TRY AGAIN
LATER

430220

CC online

UNABLE TO
AUTHORISE

COMMS_FAIL_10-3

Retry limit on communications


exceeded.

TRY AGAIN
LATER

430225

CC online

UNABLE TO
AUTHORISE

COMMS_FAIL_11-1

Solve/SE time out on communications.

TRY AGAIN
LATER

430230

CC online

UNABLE TO
AUTHORISE

COMMS_FAIL_11-3

Retry limit on communications


exceeded.

TRY AGAIN
LATER

430235

CC online

UNABLE TO
AUTHORISE

COMMS_FAIL_18-3

Retry limit on communications


exceeded.

TRY AGAIN
LATER

430240

CC online

UNABLE TO
AUTHORISE

COMMS_FAIL_60-1

Comms failed but no error code returned


by driver. Solve/SE received a message
from the comms module indicating that
an error occurred, but the message
contained no error code. This code is
also set if no comms module is available
for the Card sponsor. Transax invalid
response code. Response codes must
be 00-approval, 02-referral, 05-denial.

TRY AGAIN
LATER

430245

CC online

UNABLE TO
AUTHORISE

COMMS_FAIL_60-5

Comms failed but on error code returned


by driver. Solve/SE received a message
from the comms module indicating that
an error occurred, but the message
contained no error code. This code is
also set if no comms module is available
for the Card sponsor. Wrong Dial
Indicator/TID/Message Sequence
Number.

TRY AGAIN
LATER

GlobalCollect WDL Programmers Guide--4 August 2015


63