12/5/2014

ActixOne Basic User Training

ActixOne Overview and Getting Started

ActixOne Basic User Training

Module 1: ActixOne Overview and Getting Started

COURSE OVERVIEW
Scope and Objectives

12/5/2014

Course Objectives
Understand the basic architecture of ActixOne
Get an overview of the ActixOne modules and their functions
Become familiar with the main concepts
of the ActixOne web clients user interface
Thus, enabling you to:
Access ActixOne
Generally use the web clients user interface
Adjust it for individual use

Target Audience & Required Knowledge

RF Engineers responsible for
monitoring and enhancing cellular network performance and
performing RAN optimization

Experienced technicians involved in field optimization

With according experience in:
Mobile network infrastructure and RAN operation and optimization
Network data types and sources for RAN optimization,
e.g. network configuration and KPIs, drive surveys and subscriber traces

12/5/2014

Prerequisites
Access to an ActixOne system
deployed for the customer scope
with customer data loaded
with an individual login for every user

A Web browser
(such as Microsoft Internet Explorer or Mozilla Firefox)

with latest version Adobe Flash Player

ActixOne Basic User Training

Module 1: ActixOne Overview and Getting Started

ACTIXONE OVERVIEW
Solution Overview and Basic Architecture

12/5/2014

ActixOne Platform
A unified workspace for optimizing the mobile network
Highly scalable platform
Visualize

Analyze

Optimize

ActixOne Web Interface

Support for all key

mobile network data
sources
Web based interface

Workflow
Engine

Dashboards
& Reports

Rules
Engine

Optimization
Engine

ActixOne Repository

Automates tasks using

rules engines &
optimization algorithms
Integrated workflow to
streamline activities

Network
OSS

Subscriber
Trace

Drive
Survey

Planning

Maps

ActixOne Platform Architecture

Proven scalability and performance in customer deployments
Modern service orientated architecture
Scalable to thousands of users
and TBs of data

ActixOne
ActixOne
Web Client
ActixOne
Web Client
Web Client

3rd Party
Applications

ActixOne Repository Server

Web Services

Modules

ActixOne Repository Server

Web based interface

3rd party application access through
published web services interfaces

ActixOne Repository (Oracle)

ActixOne Data Load

Server

ActixOne Data Load

Server

Processing Node

Processing Node

Data Adaptor

Data Adaptor

ActixOne Platform

Flexible architecture allows analytics

to be added & upgraded

12/5/2014

ActixOne Basic User Training

Module 1: ActixOne Overview and Getting Started

ACTIXONE GUI OVERVIEW

Client User Interface and Modules

ActixOne Client GUI Basic Topics

How to Login
GUI overview
Modules and Help

How to use the Map

Background map navigation and search
Distance measurement, Altitude profile, and more...

How to manage Map Layers

Overview of Map Layers
Network configuration display
Using Transient Data

12/5/2014

Log in to ActixOne
Open a Web browser* and then enter the URL of the
ActixOne server in the browser's address field:
http://servername/ActixOne/
Depending on the security setup determined by the administrator,
you may need to log in before you can begin using ActixOne.
If so, you are presented with a login screen.
Enter a valid username and password
(optionally: Remember Username)
and then click the Log In button.

* such as Microsoft Internet Explorer or Mozilla Firefox

with latest version Adobe Flash Player

ActixOne Client Interface

Map-based view as in the Network Optimization module

1
3

Navigation
menu

Map area

Details
panel

12/5/2014

Size a GUI Element and Quick Open/Close

To size a GUI element, click the separating bar
anywhere and drag it to the desired size, e.g.:
Adjust the Map window height by moving the bar below it
Adjust the Details pane and Map window width by moving the bar between them

Then, with size adjusted, GUI elements can be quickly closed and
reopened by just clicking the arrow element on the separating bar,
e.g.:
Close the Navigation menu to the left

ActixOne Modules
in the Navigation pane may include the following:
Network Optimization
Benchmarking
Favorites

Enables you to make fast, effective network decisions using tasks and events for an area.
Here the tasks are managed, the reasons for problems investigated or analyzed, and corrections recommended.
Provides reporting for competitive benchmarking drives, including drill-down to resolve competitive issues.

Can provide direct links to custom extensions and other applications.

Dashboard

Provides an overview and reporting on the tasks in the ActixOne system.

File Status

Displays status information relating to the processing of drive survey and subscriber traces files.

Help

Contains a link to the ActixOne User Guide.

Network Comparison

Compare for a selected area the network performance of multiple networks or multiple time periods.

Problem Investigation

Hierachical overview and drilldown of call events using Network Event Overview
Identify key problem areas and investigate call events and RF performance.

Survey Management

Find and locate survey files, which are available in the central data repository.
Maintain a record of notes and comments about those surveys.

12/5/2014

Exercise: Using Help

Click the Help module and open the User Guide

Browse the table of contents

Use the Search tool
to search for a topic,
e.g. network optimization

ActixOne Basic User Training

Module 1: ActixOne Overview and Getting Started

USING THE MAP

Map Provider, Navigation, Zoom, Distance, Altitude, Date

12/5/2014

Exercise: Using the Map

Zoom:
in and out
to a user-defined rectangular area
to an area 5 km around a given site

Change the provider and/or type of the Background Map

Go to a specific location
a given town or address
define a Home Location

Measure the distance between two points on the map

Display the Altitude Profile along a 10 km line from a given site

Elements on the Map

Zoom level

Map layers

Pin icon

Search for
Location

Tools
menu

System Date

Legend

To open a map icon:

move the mouse cursor over it
(the element is unpinned and will
close when you move the cursor
away note the pin icon in the top
right corner of the element window)
or
click it
(the element opens, pinned down)

To close an open map element:

if pinned down, click it to unpin it,
then
move the mouse cursor away from it
(after a moment the element closes)

Search for Elements

Network Events
Charts

Tables

Scale
and Units

Distance Ruler

Lat-Lon of
the Cursor

Altitude Profile

Elements highlighted in blue

blue are covered in other course parts.

12/5/2014

Using the Map: Pan and Zoom

Pan the map by click/hold and move
Zoom in or out as follows:
move the mouse pointer over the

icon or click it, then:

click the house to zoom in, click the earth to zoom out or
move the ruler along the slider
The respective zoom level (number) is shown on top.

use the Page Up/Down or +/- keys on the keyboard:

Page Up or + to zoom in, Page Down or - to zoom out

use the mouse scroll wheel:

scroll up to zoom in and down to zoom out

double-click on the map to center and zoom in to the selected point

Zoom into an area as follows:

rectangular area:
Press the Ctrl key and drag the mouse pointer to draw a box,
to which ActixOne will zoom when you release the Ctrl key.

circular area:
Press the Ctrl and Alt keys and drag the mouse pointer to draw
a circle, to which ActixOne will zoom when you release the keys.

Background Map layer

The displayed maps are delivered by map providers.
The available map providers (e.g. Bing, Google maps) and types
depend on how ActixOne has been configured by an Administrator.

Use the Background Maps layer to select from the available

providers the type of map shown as background.
Click on the name/logo to select the provider
Select one available type for this provider

Depending on the provider,

the background maps may include the following:
Road maps with labels
Aerial or satellite images
with or without labels, such as road and place information
Terrain maps showing the altitude of the landscape

10

12/5/2014

Search for Location

Click the

icon to open it and enter a search request

Accepts search requests for

city names, e.g. London
street addresses, e.g. Beacon Street
latitudinal and longitudinal coordinates
in the format lat:<lat_value> lon:<lon_value>

If multiple map providers are configured in ActixOne,

select the map provider
If multiple results are found, select from the shown list

Search for Elements like sectors is covered in another course part.

Home Location
is a defined map view with stored latitude, longitude, and zoom level.
Make use of the Home Location in ActixOne by:
setting a Home Location
for instantly going back to your Home Location at any time.

Remember a Home Location

Select the map view (location and zoom level)
Click the Tools icon

and select Remember home-location.

Go to Home Location
Press the Home (or Pos1) key on the keyboard
or click the Tools icon
and select Go to home-location to

11

12/5/2014

Distance Ruler, Altitude Profile

Distance Ruler
for measuring distances and azimuths
Click the

icon to activate the Distance Ruler

Then hold the Shift key and use the left mouse button to drag out a line
The distance and the azimuth are shown for the line
Click the active

Altitude Profile

icon again to deactivate the Distance Ruler

(using Topocoding service)

shows a graphical representation of the terrain altitude

Click the

icon to activate the Altitude Profile

Then draw a line just as for the ruler

The Altitude Profile along the line is shown
Also the distance and the azimuth are shown for the line
Move the mouse on the profile to see the tooltip
Click the active

icon again to deactivate the Altitude Profile

Map Scale and Unit, Print the Map

The Map Scale is located at the bottom center of the map.
The Lat-Lon coordinates below the scale represent the cursor position.

Scale Unit
shows either metric units (kilometers and meter)
or imperial units (miles, yards, and feet)
Click on the displayed unit to toggle the Scale Unit

Print Map
Click the Tools icon

and select Print Map to

Print the map as it is currently seen on the screen,

i.e. at the same zoom level and with the same map layers

12

12/5/2014

System Date
The ActixOne database contains present as well as historical data.
Thus, ActixOne keeps track of network configuration changes.

The System Date* determines the

day for which data is displayed on the map.
Namely, only those elements, such as sectors, are shown
on the map that were available or active on that date.
Click the System Date to select a date

* The System Date is only available in the Network Optimization module.

ActixOne Basic User Training

Module 1: ActixOne Overview and Getting Started

MANAGE MAP LAYERS

Overview and Network Configuration Display

13

12/5/2014

Exercise: Manage Map Layers

Map layers:

Activate the layers you want to see, deactivate the others

Display a given layer on top of all others

Network Configuration display:

For a multi-technology, e.g. GSM/UMTS, network: Show the UMTS sites and sectors only

For a multi-layer, e.g. dual-carrier UMTS network: Show the sites and sectors of one carrier only

What can be reasons, if sites or sectors are not shown on the map?

Colorize the sector wedges by a sector attribute:

Use configuration data, e.g. Scrambling Code
Use performance data, e.g. Dropped Call Rate

Scale the size of the sector wedges by a sector attribute:

Use configuration data, e.g. Antenna Height
Use performance data, e.g. Dropped Call Rate
Use transient data, e.g. an own sector attribute

What can be reasons, if sectors are not colorized or scaled accordingly on the map?

Neighbors display:

Select a sector and show its neighbors

Map Layers in ActixOne

The map view is built up from a number of Map Layers that are stacked
on top of one another, each Layer displaying a specific set of information.
The final view is equivalent to looking down
from above onto the top of the stacked layers.
To control the display of layers, open the
to show the stack of layers:

icon

Show or hide any layer by the checkbox

Adjust the layer transparency by the slider
left is more transparent, right is more opaque

Control the order of the stacked Layers:

drag and drop the different Layers in the list
access the Layer properties (if any):
click the layers name (see in the following the Networks layer as example)

14

12/5/2014

Networks Layer
The Network Layer Properties control the display of the sites and sectors
on the map
Enable the entire
Networks layer
on the map

Enable one or
several
technologies
on the map

If available: The respective element has been modified and could be reset to default.

Network Layer Properties Overview

General
Visibility

Zoom level at which sites

are shown

Opacity

Opacity of sites and sectors

Size

Sites

Sectors
Zoom level at which
sectors are shown

Relative Site Size

Relative Sector Size

Relative Selected Sector Size

Selected Size
Labels

Zoom level at which

site labels are shown
Enable
Select attribute

Zoom level at which

sector labels are shown
Enable
Select attribute

Color

Enable
Select attribute

Enable
Select attribute

Scale

Enable
Select attribute

Enable
Select attribute

Border Color

Enable
Select attribute

Enable
Select attribute

Icons

Zoom level at which

site icons are shown
Enable
Select attribute

15

12/5/2014

Network Element Visibility: Principles

Visibility depends on the current Zoom level
A Zoom level at which elements are shown can be defined in the Network
Layer Properties:
a number between 1 (global view) and 18 (most detailed view)

At that defined zoom level and higher (i.e. further zoomed-in), the element is
visible on the map
At lower zoom level (i.e. further zoomed-out), the element is not visible

Selected sector
Shown large than other sector
May still be visible even though the visibility of its type of sectors has been disabled

Network Element Visibility: Checklist

If certain network elements are not visible on the map, please check the following:
1. Networks Layer

Is the respective technology activated?

Is the respective frequency band or carrier activated?

Is the current zoom level on the map close enough to see the sites?
For the respective technology and band/carrier, the map zoom level
must be equal to or higher than the General Visibility slider setting.

Is the current zoom level on the map close enough to see the sectors?
For the respective technology and band/carrier, the map zoom level
must be equal to or higher than the Sector Visibility slider setting.

Is the respective element suppressed by an active filter?

2. Legend

Is the corresponding element activated in the Legend?

3. System Date and Location

Is the element data available:

at the current System Date?
for the area in the current map view?

16

12/5/2014

Select / Deselect on or more Sectors

To select one sector, click the sector wedge on the map
If multiple sectors are overlaid, a menu shows up:
Select the desired sector name.
A selected sector is flashing and typically displayed larger.
The relative size of selected sectors ( 100%)
is defined in the Network Layer Properties

To deselect, Ctrl+click the selected sector

To select multiple sectors:
select one sector and add further sectors to the selection by Shift+click or Ctrl-click or
select all sectors in a rectangular area: Shift+drag to draw the reactangle or
select all sectors in a circular area: Shift+Alt+drag to open the circle

To deselect multiple sectors:

click only one sector (anyone; this deselects all others)
then Ctrl+click this sector (to also deselect this one)

Site and Sector Properties

To view the Site Properties,
double-click the site icon
To view the Sector Properties,
double-click the sector icon
If multiple sites or sectors are
overlaid, a menu shows up:
Select the desired site or
sector name.

The properties are shown for

the current System Date.
The tree structure of the properties
is defined by an administrator.

17

12/5/2014

Colorize Sectors by an Attribute

Open the Network Layer Properties
Select the technology and band/carrier and the Sector tab
Enable Color and click

to select an attribute for sector coloring

In the Attribute Picker:

specify a Network Data attribute
enter a string for instant full text search among all sector attributes
(on configuration or performance) loaded in the ActixOne database or
select an attribute from the list/tree below

then click

Now, if the respective sectors are visible in your map view:

the sector wedges are colorized accordingly and
the respective attribute is listed in the tooltip of that sector and
the Legend contains in a hierarchical tree the applicable
value vs. color scheme (Format Group)
For Transient Data, refer to subsequent slides.

Legend and Format Groups

The Legend contains an entry for every layer
and item displayed on the map.
For items that are displayed with a valuedependent color scheme, the respective
Format Group is available in the Legend.
e.g. for sectors colored by a performance attribute
Voice_DropRate_Percent

Click the name to open the Format Group

The Global Format Groups, which are available in the system
as default, are defined by an administrator.

User Format Group:

by default equal to the respective Global Format Group
can be changed by the user and is saved for this user
can be reverted

to the Global one

edit the value ranges manually or

click
to generate ranges

18

12/5/2014

Visibility of Sector Properties

At first, ensure that sectors are visible:

verify 1. Network Layer Properties vs. Zoom level, 2. Legend, 3. System Data and Location

If sector wedges are visible, but are not colored or scaled as expected:
1. Attribute
The selected attribute may not be defined for these sectors for the current System Date.
A configuration attribute remains valid since the last date of loading / update.
However, a performance attribute is only valid for the dates, for which it was loaded into ActixOne.

2. Legend
The Format Group for this attribute may not appropriately be defined

Sector Color, Scale, and Border Color

Sector attributes can be used to determine the:
Color of the sector wedge see previous slide
relative size (Scale) of the sector wegde similar to sector color
Border Color of the sector wedge similar to sector color

Example:
Color by UMTS Scrambling Code (SC)
Scale by Antenna Height
Border Color by Dropped Call Rate
Note that the values of all display attributes
are also listed in the tooltip.

19

12/5/2014

Technology/Band-Specific Display
All sector visualization properties
can be defined per
technology and frequency band/carrier,
e.g.:
using technology-specific attributes for coloring,
like UMTS SC or GSM BCCH channel number
using different Sector Sizes for colocated sectors

Lines to Neighbors Layer

The Lines to Neighbors Properties control the sector neighbor relations
on the map
Enable the Lines to
Neighbors layer
on the map

Click the layer

name to open
its properties

Select the Source and Target networks

Then, specify settings, optionally separately for Outbound and Inbound:
Show arrows
Set Curve Percentage for straight (0%) or curved lines
Width
Color, optionally by relational attribute
Neighbor lines are based on a separate neighbor data set, not on any neighbor lists in Sector Properties.

20

12/5/2014

Lines to Neighbors Example

Lines to Neighbors
are enabled

A sector is
selected

Neighbor lines items

in the Legend

Outbound neighbor lines:

in blue, with arrow, curved
Inbound neighbor lines:
in red, no arrow, straight

Tooltip on the line

Visibility of Neighbor Lines

If Neighbor Lines are not visible on the map, please check the following:
1. Lines to Neighbors layer
2. Legend
Is the corresponding neighbor lines item activated in the Legend?

3. System Date and Location

Is the neighbor data available:
at the current System Date?
for the area in the current map view?

21

12/5/2014

Overview of Map Layers

Name

Contents

Display Specifics

Background Map

Bing or Google maps

Always at the bottom of the stack of layers

Networks

Network configuration data

Network performance attributes

Site and sector symbols, labels

Sector color, scale, border color

Lines to Neighbors

Relational data between network

elements, e.g. neighbor lists

Lines width, curve percentage

Drive survey data

Geo-located subscriber trace data

Measurement attributes point size, symbol, offset

Call events symbols, lines to sectors width, curve
Survey trails, Survey markers

Lines to Repeaters
Surveys

Network Events
Network Traffic
Further Layers
Layers printed in grey are covered in other course parts.

Keyboard Shortcuts
and Special Key Combinations
Key or Combination

Function

Home (or Pos1)

Home location

Page up / down

Map zoom in/out

+/-

Map zoom in/out

Mouse-Click

Select an element on the map or a row in a table

Shift + Mouse-Click

Select a further element

Shift + Mouse-Drag

Select elements in a rectangle

Shift + Alt + Mouse-Drag

Select elements in a polygon

Ctrl + Mouse-Click

Unselect a selected map element or a selected table row

Ctrl + Mouse-Drag

Zoom into a rectangle

Ctrl + Alt + Mouse-Drag

Zoom into a circle

(or Select a further element or row)

22

12/5/2014

Using Charts
Charts display series data over a particular period for one or
more selected attributes or elements
This helps to troubleshoot network problems because poorly
performing elements stand out from the others
Actix One provides two types of charts those accessible
from the Chart panel
and the mini charts

Creating a chart
Click the Chart icon on the map to open the chart panel, and
select a chart or the New Chart Template button.
Select the sectors you want to investigate, using the Element
Picker tool or by selecting them from the map.
Specify the attributes you want to compare on these sectors,
using the Attribute Picker tool.
To determine the time period for the data in the chart, use
the Time Picker button.

23

12/5/2014

Creating a chart
Customize the chart as required by changing the characteristics of
the series, such as by modifying the chart's timescale, adding and
configuring axes, and choosing to display the data as a chart, a
table, or a histogram.
If you want to prevent any changes to the chart during the current
session, click the Lock button.
You can select events to display on the chart by clicking the Event
Options button and then selecting the check boxes for the
relevant events.
Choose between viewing the data as a chart , a table , a
histogram , or as a scatter plot .

Sample: PM Charts Layout

24

12/5/2014

Using tables
Tables are used in ActixOne to display arrange attribute data
over a period of time for one or more selected sectors
Creating the tables are similar to charts where Element
Picker, Attribute Picker and Time Picker are used

ActixOne Basic User Training

Customer Experience Analytics (CEA)

25

12/5/2014

Course Contents
Customer Experience Analytics (CEA) Overview
CE Map Layer
Attributes
Dimensions
Display Options Display, Format, Borders, Aggr, Tier
Data Window Scope, Filter, Period
Templates
CE Maps (mini)

CE Charts

CEA Overview
Customer Experience Dashboards
Where are customer KPIs below target?
Where am I running out of capacity?
What is my iPhone QOE?
Raw per call data
Ericsson, Huawei, NSN

ICSU/
Megamon

PCHR
LTE
Other traces
IuB Probes

ActixOne

GPEH

Segment
Handset, customer,

Action Customer Experience

Hotspot analysis

Key location analysis

VIP QOE

Call investigation

Device performance

Radio conditions

Generate KPIs
Failures, quality,

Geo-locate
Raw, mesh, area,

26

12/5/2014

Customer Experience Optimization

Blocked data sessions at
indoor locations
Drop call rate for VIPs in
central business district

Places

Dropped voice calls on

Android phones

Customers generating
data demand at this site

The

The new load generated

by iPhone customers

Network
Handsets

People

Roamer smartphone
signal strength at airports

High ARPU subscriber

density in suburbs
Data card demand in
shopping malls

The CEA Concept Explained

D

Network status is all green but

customer complaints continue to rise

Aggregate Network KPIs dont

differentiate by people, places and
handsets
Hotspot, handset and, customer
segment QOE are lost in the noise

B
C

Cell
A
B
C
D

DCR
1.5%
1.8%
1.6%
1.4%

Hotspot

iPhone 4s

8% DCR

4% DCR

Problems are missed and no actions

are taken

27

12/5/2014

The CEA Mesh

100m x 100m grid squares

Geolocated call trace is aggregated at the mesh, area and sector level

Every grid square is an element that can have properties, statistics,
history etc.

Dimensionable CE KPIs are created for each grid square

Mesh information can be visualised on the map using the Customer
Experience layer controls

All existing ActixOne functionality is compatible with mesh elements;
rules, tasks, charts, reports etc

CE Map Layer: Overview

Templates
Attributes
Dimensions

Display Options

Data Window

28

12/5/2014

Attributes
Click on to the Layer tool in the map
window
Check the box for the Customer
Experience layer and click on the layer
In the Customer Experience Display
Properties box, click on the attribute icon
in Attribute
The list of attributes will be shown. Type
CE_ in the search box and all customer
experience attributes will be shown.
Double click on any attribute and click
Back.
Select multiple attributes by double
clicking individually all required attributes.
The selected attribute(s) will appear in the
Attribute List dropdown.

Attributes - Examples
Attribute Name
CE_ConnectionOK
CE_ConnectionFailed
CE_ConnectionDropped
CE_DLRLCTputSum
CE_ULRLCTputSum
CE_DLRLCTputSumBits
CE_ULRLCTputSumBits
CE_DLRetTputSumBits

Attribute Name
CT_CSCallCount
CT_CSOutgoingCallCount
CT_CSIncomingCallCount
CT_CSBlockedCallCount
CT_CSDroppedCallsCount
CT_PSCallCount
CT_PSBlockedCallCount
CT_PSDroppedCallCount
CT_ConnectionFailureNclassdCount
CT_ULSIRAvg

[Dimension Set]
[Device, Connection Type, Indoor/Outdoor, Home/Roamer, VIP, Location Aware]
[Device, Connection Type, Indoor/Outdoor, Home/Roamer, VIP, Location Aware, Cause/Reason]
[Device, Connection Type, Indoor/Outdoor, Home/Roamer, VIP, Location Aware, Cause/Reason]
[Device, Connection Type, Indoor/Outdoor, Home/Roamer, VIP, Location Aware]
[Device, Connection Type, Indoor/Outdoor, Home/Roamer, VIP, Location Aware]
[Device, Connection Type, Indoor/Outdoor, Home/Roamer, VIP, Location Aware]
[Device, Connection Type, Indoor/Outdoor, Home/Roamer, VIP, Location Aware]
[Device, Connection Type, Indoor/Outdoor, Home/Roamer, VIP, Location Aware]

[Dimension Set]

Calculated

Hidden
0
0
0
0
0
0
0
0
0
1

Description
0 Count of Circuit Switched calls
0 Count of outgoing Circuit Switched calls
0 Count of incoming Circuit Switched calls
0 Count of blocked Circuit Switched calls
0 Count of dropped Circuit Switched calls
0 Count of Packet Switched calls
0 Count of blocked Packet Switched calls
0 Count of dropped Packet Switched calls
Count of connection where a GPEH "Internal System Release" message has been seen,
0 however there has not been enough signalling to terming the type of connection.
0 Uplink Signal to Interference Ratio (average)

29

12/5/2014

Dimensions - Overview
Dimensions are the filtering mechanism for the CE attributes in order to
view a specific customer experience segment.
The available dimensions are (with examples):
Device: e.g. iPhone, Samsung Galaxy S5, Android phones
Connection Type: e.g. CS, PS, SRB
Indoor/Outdoor: Indoor, Outdoor
Home/Roamer: Home, National, International
VIP: VIP, NonVIP
Location Aware: Yes, No
Cause/Reason: PoorRF, Capacity, Handover

Dimensions
Return to the attribute selection
window.
Select any CE attribute that has
the dimension icon (shown in the
screenshot).
A box for selecting the dimension
values will appear. Select the
dimensions accordingly.
Click on OK.

30

12/5/2014

Display Options Overview

These settings define how the CE data is computed and displayed on the map:

Display Select the aggregation level between mesh and polygon level

Format Select the number of legend ranges to be displayed on the map

Borders Select between view with and without border

Aggr Select the aggregation arithmetic for the data over the defined period

Tier Select the number of tiers around a particular mesh to be computed
for aggregation

Display Options: Display

In the Customer Experience Display
Properties box, click on the Display
dropdown.
The options available are:
Mesh aggregation is individual to
each 100x100m grid
Blended smoothed view
Discrete unsmoothed view
Area aggregation is individual to
each polygon (as uploaded by the
admin user)

31

12/5/2014

Display Options: Format

In the Customer Experience Display
Properties box, click on the Format
dropdown.
The options available are to define the
number of ranges in the legend
Drag the Format slider to the right (to
amplify the higher values) or to the left
(to amplify the lower values).

Display Options: Borders

In the Customer Experience Display
Properties box, click on the Borders
dropdown.
That would enable the borders of the
mesh

32

12/5/2014

Display Options: Smoothing

Used to define the aggregation
method for the attribute across a
selected area, or a Tier of mesh
squares.
Tier 0 is the individual mesh square,
Tier 1 includes all surrounding squares,
and Tier 2 includes all squares within
2 of a particular square, and so on.

Data Window Overview

These settings define the area, time and attribute window in which the CE data is
displayed on the map:

Scope Specify the area filter in which the data is viewed

Filter Specify the attribute filter in which the data is viewed

Period Specify the time window in which the data is viewed

33

12/5/2014

Data Window: Scope

In the Customer Experience Display
Properties box, click on the Scope
icon.
In the Customer Experience Scope
box, click on the dropdown and select
the desired scope options. Then
specify the second level scope e.g. for
Location scope, type the area and
radius.
Click on the Save icon.

Data Window: Filter

In the Customer Experience Display
Properties box, click on the Filter
icon.
In the Filter box, click on the Field
dropdown to specify the attribute, and
modify other filtering columns if
required.
Settings for Aggr, Period and Hourly
can also be overridden for the selected
filter.
Multiple filters with AND or OR logic
can also be combined in the overall
filter by clicking on the Add Row icon.

34

12/5/2014

Data Window: Period

In the Customer Experience Display
Properties box, drag the period slider
at the bottom of the box to specify the
time period filter.
Click on the Hourly check box to
aggregate over the hourly data.

Templates
In the Customer Experience Display
Properties box, click on dropdown
near the New Template icon.
Click on Save Template As to open the
Save Template window.
Type a template name, specify or add
a path, choose between save for all or
user, then click on Save.
The template will save all the settings
on the Customer Experience Display
Properties box.

35

12/5/2014

CE Maps (Mini)
Referring to the Attributes and
Dimensions topic earlier, select
multiple number of attributes or
dimensions combinations.
Open the mini charts window pane on
the right side of the map window and
select the CE Maps tab. The mini
maps of all the attributes and
dimensions combinations (except the
first one) will be displayed individually.

CE Map Layer settings summary

1.
2.
3.
4.

Specify the period context in the map window

Enable and open the Customer Experience Layer
Select the Attribute(s) and Dimension(s)
Specify other settings:
Display Options Display, Format, Borders, Aggr, Tier
Data Window Scope, Filter, Period
5. Save the selected setting as a template if required
6. Click on Refresh the display (if not already)

36

12/5/2014

CE Charts
Two access methods available for charts:
Mini Charts

Chart Tool

CE Charts: Chart Tool (1)

Click one at least one mesh on the map
(select more by holding CTRL button and
click)
Click on the Chart tool on the map
window and select Default in Customer
Experience. The chart window will open.
Click on the Attribute icon around the
top right corner and select an attribute(s)
e.g. CE_ConnectionAttempts (any
dimensioning can be applied).
Modify the period if required using the
Time Picker icon (not required if your
context date is set as desired in the map
window earlier).
The selected attribute(s) will be charted
accordingly. Hovering the mouse on any
chart point will show the actual values.
The chart type can be changed by
changing the dropdown around the top
left corner from Default to say Hourly.

37

12/5/2014

CE Charts: Chart Tool (2)

Different views of the selected mesh(s) and

attribute(s) can be obtained from:
Table View
Click on the Table View icon around
the top middle in the window.
The table containing the actual values
from the chart is shown.
Histogram View
Click on the Histogram View icon
around the top middle in the window.
The histogram containing the actual
values from the chart is displayed.
Different arithmetic operation can be
applied e.g. rollup, max, min or average.
Different data aggretagtion can be
applied e.g. over time, over elements or
both

CE Charts: Mini Charts

In the Chart Tool, save any attribute(s)
selection as a template (using the same
concept, refer to the Template topic earlier
on how to create templates).
Keep or modify the selected mesh(s) on the
map as desired.
Open the mini charts window pane on the
right side of the map window and select the
Charts tab.
Click on the dropdown box and click on the
chart template saved earlier. A mini chart
will show accordingly for this template.
The default mini charts are mainly meant for
networks (CT_ attributes) rather than
meshes (CE_ attributes). To utilize these
charts, select cell(s) on the map instead of
mesh(s) by using the same method i.e. CTRL
and click. The default mini charts will be
populated accordingly.

38