B CNG THNG

------S: 09/2008/TT-BCT

CNG HA X HI CH NGHA VIT NAM

c lp T do Hnh phc
-------------H Ni, ngy 21 thng 07 nm 2008
THNG T

HNG DN NGH NH THNG MI IN T V CUNG CP THNG TIN V GIAO

KT HP NG TRN WEBSITE THNG MI IN T
Cn c Ngh nh s 189/2007/N-CP ngy 27 thng 12 nm 2007 ca Chnh ph quy nh chc
nng, nhim v, quyn hn v c cu t chc ca B Cng Thng;
Cn c Ngh nh s 57/2006/N-CP ngy 09 thng 6 nm 2006 ca Chnh ph v thng mi
in t;
B Cng thng hng dn vic cung cp thng tin v giao kt hp ng trn website thng mi
in t nh sau:
I. NHNG QUY NH CHUNG
1. Phm vi iu chnh v i tng p dng
a) Thng t ny iu chnh vic cung cp thng tin v giao kt hp ng trn cc website thng
mi in t.
b) Thng t ny c p dng i vi:
- Thng nhn s dng website thng mi in t bn hng ha hoc cung ng dch v (sau
y gi l thng nhn);
- T chc, c nhn tham gia giao dch vi thng nhn trn website thng mi in t (sau y gi
l khch hng);
- T chc, c nhn s hu website thng mi in t (sau y gi l ngi s hu website).
2. Gii thch t ng
Trong Thng t ny, cc t ng di y c hiu nh sau:
a) Website thng mi in t l trang thng tin in t phc v hot ng thng mi v cc hot
ng lin quan n thng mi.
b) Chc nng t hng trc tuyn l mt chc nng c ci t trn website thng mi in t
cho php khch hng khi to hoc phn hi cc thng ip d liu tin hnh giao kt hp ng
vi thng nhn theo nhng iu khon c thng bo trn website.
c) ng dn (hyperlink) l mt yu t ca trang thng tin in t khi c chn s a ngi s
dng ti mt khu vc khc trn cng trang thng tin hoc mt trang thng tin in t khc.
d) Th m t (mate-tag) l t kha c nhng vo mt trang thng tin in t, t kha ny khng
hin th trn mn hnh nhng li c th c c bi cc cng c tm kim khi tm nhng trang
thng tin lin quan ti t kha .
3. Nhng hnh vi vi phm php lut v cung cp thng tin v giao kt hp ng trn website
thng mi in t
a) Thng nhn v ngi s hu website thng mi in t phi tun th quy nh ti iu 16
Ngh nh s 57/2006/N-CP ngy 09 thng 6 nm 2006 ca Chnh ph v thng mi in t v
cc hnh vi vi phm php lut v thng mi in t.
b) Trong cung cp thng tin v giao kt hp ng trn website thng mi in t, thng nhn v
ngi s hu website khng c cung cp thng tin sai lch hoc thc hin cc bin php k thut
khc nhm thc hin hnh vi vi phm php lut, bao gm:

- Ngy trang cc ng dn v biu trng qung co di nhng hnh thc khin khch hng khng
nhn bit c l c ni dung qung co ng sau ng dn hoc biu trng ;
- S dng biu trng ca cc chng trnh nh gi, xp hng website thng mi in t uy tn
trn website khi cha c nhng chng trnh ny chnh thc cng nhn;
- S dng cc ng dn, biu trng, hoc nhng cng ngh trc tuyn gy nhm ln mi lin h
gia thng nhn vi cc t chc, c nhn khc;
- S dng ng dn cung cp nhng thng tin tri ngc hoc sai lch so vi thng tin c
cng b ti khu vc website c gn ng dn ny;
- S dng cc th m t l nhng t kha tm kim thng dng nhng khng lin quan n ni dung
website, hoc cha tn cc doanh nghip hoc sn phm c uy tn gy nhm ln cho ngi tiu
dng v lm nh hng ti quyn v li ch hp php ca cc t chc, c nhn khc;
- Can thip vo h iu hnh v trnh duyt Internet ti cc my tnh truy cp vo website nhm
buc khch hng lu li website tri vi mun ca mnh.
II. GIAO KT HP NG S DNG CHC NNG T HNG TRC TUYN TRN
WEBSITE THNG MI IN T
4. Thng bo v ngh giao kt hp ng ca thng nhn
Nu mt website thng mi in t c chc nng t hng trc tuyn cho tng hng ha hoc dch
v c th c gii thiu trn website , th cc thng tin gii thiu v hng ha, dch v v cc
iu khon lin quan c xem l thng bo v ngh giao kt hp ng ca thng nhn s hu
hng ha hoc dch v .
5. ngh giao kt hp ng ca khch hng
Chng t in t do khch hng khi to v gi i bng cch s dng chc nng t hng trc
tuyn c xem l ngh giao kt hp ng ca khch hng i vi hng ha hoc dch v gn
km chc nng t hng trc tuyn .
6. Tr li ngh giao kt hp ng ca khch hng
a) Khi tr li chp thun ngh giao kt hp ng, thng nhn phi cung cp cho khch hng
nhng thng tin sau:
- Danh sch ton b hng ha hoc dch v khch hng t mua, s lng, gi ca tng sn phm
v tng gi tr hp ng;
- Thi hn giao hng hoc cung ng dch v;
- Thng tin lin h khch hng c th hi v tnh trng thc hin hp ng khi cn thit.
b) Tr li khng chp nhn ngh giao kt hp ng phi nu r l do.
c) Tr li ngh giao kt hp ng phi c thc hin di hnh thc ph hp thng tin c th
lu tr, in n c ti h thng thng tin ca khch hng v hin th c v sau.
7. Chm dt ngh giao kt hp ng
a) Trng hp website c cng b thi hn tr li ngh giao kt hp ng, nu ht thi hn ny
m khch hng vn cha nhn c tr li ca thng nhn th ngh giao kt hp ng ca
khch hng chm dt hiu lc.
Vic tr li chp nhn sau thi hn ny hnh thnh mt ngh giao kt hp ng khc t pha
thng nhn.
b) Trong trng hp website khng cng b r thi hn tr li ngh giao kt hp ng, nu trong
vng 08 (tm) gi lm vic k t khi gi ngh giao kt hp ng, khch hng vn cha nhn

c tr li ngh giao kt hp ng th ngh giao kt hp ng ca khch hng c xem l

chm dt hiu lc.
8. Thi im giao kt hp ng khi s dng chc nng t hng trc tuyn trn website
thng mi in t
Thi im giao kt hp ng l thi im khch hng nhn c tr li ca thng nhn chp nhn
ngh giao kt hp ng theo quy nh ti im a khon 6 Thng t ny.
9. Gi tr php l ca hp ng giao kt bng chc nng t hng trc tuyn
Hp ng c giao kt t s tng tc gia khch hng v chc nng t hng trc tuyn trn
website thng mi in t khng b ph nhn gi tr php l ch v khng c s kim tra hay can
thip trc tip ca thng nhn vo tng bc ca qu trnh giao kt hp ng.
10. Cung cp cc iu khon ca hp ng khi s dng chc nng t hng trc tuyn trn
website thng mi in t
Website thng mi in t c chc nng t hng trc tuyn phi cung cp cho khch hng thng
tin v cc iu khon ca hp ng nh quy nh ti mc III Thng t ny trc thi im khch
hng gi ngh giao kt hp ng.
III. CUNG CP THNG TIN V CC IU KHON CA HP NG TRN WEBSITE
THNG MI IN T
11. Nguyn tc cung cp thng tin trn website thng mi in t
Website thng mi in t phi cung cp y thng tin v thng nhn, hng ha, dch v v
cc iu khon hp ng mua bn p dng cho hng ha, dch v c gii thiu trn website theo
quy nh t khon 12 n 16 Thng t ny.
Nhng thng tin ny phi p ng cc iu kin sau:
a) R rng, chnh xc, d tm v d hiu.
b) c sp xp ti cc mc tng ng trn website v c th truy cp bng phng php trc
tuyn.
c) C kh nng lu tr, in n v hin th c v sau.
d) c hin th r i vi khch hng trc thi im khch hng gi ngh giao kt hp ng.
12. Thng tin v hng ha, dch v
Vi bt k hng ha hoc dch v no c gii thiu trn website thng mi in t, thng nhn
phi cung cp nhng thng tin gip khch hng c th xc nh chnh xc cc c tnh ca hng
ha, dch v nhm trnh s hiu nhm khi ra quyt nh giao kt hp ng.
13. Thng tin v gi c
a) Thng tin v gi hng ha hoc dch v, nu c, phi th hin r gi hay cha bao gm
nhng chi ph lin quan n vic mua bn hng ha hoc dch v nh thu, ph ng gi, ph vn
chuyn v cc chi ph pht sinh khc.
b) i vi nhng hp ng cung ng dch v di hn, website phi cung cp thng tin v phng
thc tnh ph v c ch thanh ton nh k.
14. Thng tin v cc iu khon giao dch
Thng nhn phi cng b nhng iu khon giao dch chung i vi hng ha hoc dch v gii
thiu trn website, bao gm:
a) Bt k iu kin hoc hn ch no, nu c, trong vic cung cp hng ha hoc dch v, nh gii
hn v thi gian hay phm vi a l.

b) Chnh sch hon tr, bao gm thi hn hon tr, phng thc tr hoc i hng mua, cch
thc ly li tin, v chi ph cho cc giao dch pht sinh ny.
c) Chnh sch bo hnh sn phm, nu c.
d) Cc tiu chun dch v, quy trnh cung cp dch v, biu ph, v cc iu khon khc lin quan
n vic cung cp dch v, bao gm c nhng iu kin v hn ch nu c.
) Ngha v ca thng nhn v ngha v ca khch hng trong mi giao dch.
15. Thng tin v vn chuyn vo giao nhn
Thng nhn phi cng b nhng thng tin sau v iu kin vn chuyn v giao nhn p dng cho
hng ha hoc dch v gii thiu trn website:
a) Cc phng thc giao hng hoc cung ng dch v.
b) Thi hn c tnh cho vic giao hng hoc cung ng dch v, c tnh n cc yu t khong cch
a l v phng thc giao hng.
c) Cc gii hn v mt a l cho vic giao hng hoc cung ng dch v, nu c.
d) Trng hp pht sinh chm tr trong vic giao hng hoc cung ng dch v, phi c thng tin kp
thi cho khch hng v to c hi khch hng c th hy hp ng nu mun.
16. Thng tin v cc phng thc thanh ton
a) Thng nhn phi cng b ton b cc phng thc thanh ton p dng cho hng ha hoc dch
v cho bn trn website, km theo gii thch r rng, chnh xc khch hng c th hiu v la
chn phng thc thanh ton ph hp.
b) Nu thng nhn p dng phng thc thanh ton trc tuyn, website phi c c ch khi to v
lu tr chng t in t cha nhng thng tin chi tit v tng giao dch thanh ton c thc hin
bng phng thc ny, ng thi to iu kin cho khch hng xem, in n v lu tr chng t ngay
thi im chng t c khi to.
IV. BO V QUYN LI KHCH HNG TRONG GIAO KT HP NG TRN
WEBSITE THNG MI IN T
17. Thng tin v thng nhn v ngi s hu website
a) Thng nhn v ngi s hu website phi cng b nhng thng tin ti thiu sau trn website:
- Tn, a ch tr s;
- S, ngy cp v ni cp giy chng nhn ng k kinh doanh;
- S in thoi, a ch th in t hoc mt phng thc lin h trc tuyn khc.
b) Thng tin v ngi s hu website phi c hin th ti trang ch ca website.
18. C ch r sot v xc nhn ni dung hp ng
Website phi c c ch cho php khch hng r sot, b sung, sa i v xc nhn ni dung giao
dch trc khi s dng chc nng t hng trc tuyn gi ngh giao kt hp ng. C ch r
sot v xc nhn ny phi tha mn cc iu kin sau:
a) Hin th cho khch hng nhng thng tin c bn lin quan n giao dch, bao gm:
- Tn hng ha hoc dch v, s lng v chng loi, phng thc v thi hn giao hng hoc cung
ng dch v;
- Tng gi tr ca hp ng v cc chi tit lin quan n phng thc thanh ton c khch hng
la chn;

Nhng thng tin ny phi p ng kh nng lu tr, in n c trn h thng thng tin ca khch
hng v hin th c v sau.
b) Cho php khch hng sau khi r sot nhng thng tin ti im a c la chn hy giao dch
hoc xc nhn vic ngh giao kt hp ng.
19. Th tc chm dt hp ng i vi hp ng cung ng dch v trc tuyn di hn
a) Website thng mi in t cung cp dch v trc tuyn di hn phi to iu kin khch hng
c th chm dt hp ng mt cch nhanh chng v thun tin khi ht nhu cu s dng dch v.
b) Website thng mi in t phi:
- Cng b thng tin minh bch, y v th tc chm dt hp ng;
- Cung cp mt cng c thun tin khch hng gi thng bo yu cu chm dt hp ng;
- C c ch phn hi kp thi vi cc yu cu chm dt hp ng t pha khch hng.
20. Gii quyt tranh chp lin quan n cc hp ng giao kt trn website thng mi in
t
a) Thng nhn phi cng b trn website c ch, quy trnh c th gii quyt khiu ni ca
khch hng lin quan n hp ng c giao kt trn website.
b) Vic gii quyt tranh chp gia thng nhn v khch hng trong qu trnh thc hin hp ng
phi da trn cc iu khon ca hp ng c cng b ti website vo thi im giao kt hp
ng v quy nh ca php lut c lin quan.
c) Thng nhn khng c li dng cc u th ca mnh trn mi trng in t n phng
gii quyt nhng vn tranh chp khi cha c s ng ca khch hng.
21. Bo v thng tin c nhn ca khch hng trn website thng mi in t
Vic thu thp v s dng thng tin c nhn trn website thng mi in t phi tun th nhng quy
nh sau:
a) Thng bo r rng trang ch, hoc cung cp ngay trang ch mt c ch khch hng tip
cn v tm hiu chi tit chnh sch bo v thng tin c nhn ti website ny.
b) Vic thu thp v s dng thng tin c nhn ca mi khch hng phi c s ng ca khch
hng tr nhng trng hp php lut c quy nh khc.
c) Vic xin kin ng ca khch hng phi c tin hnh thng qua mt bc ring khch
hng la chn chp nhn hoc t chi. Khng c thit lp c ch chn ng mc nh cho
khch hng.
22. Thng tin y v trung thc v vic c chng nhn website thng mi in t uy
tn
Nu mt website thng mi in t cng b vic c chng nhn l website thng mi in t
uy tn, hoc tham gia bt k mt chng trnh nh gi, xp hng hay hot ng tng t no c tc
dng nng cao uy tn ca website, th website ny phi cung cp cho khch hng thng tin chnh xc
v mc ch, phm vi, i tng v tiu chun nh gi ca nhng chng trnh ni trn.
V. X L VI PHM V T CHC THC HIN
23. X l vi phm
a) Thng nhn, ngi s hu website c trch nhim thc hin cc quy nh v cung cp thng tin
v giao kt hp ng trn website thng mi in t theo quy nh ti thng t ny.
b) Mi t chc, c nhn thc hin cc hnh vi vi phm php lut v thng mi in t, ty theo
tnh cht, mc vi phm s b x pht theo quy nh ca php lut.

24. iu khon thi hnh

Thng t ny c hiu lc thi hnh sau 15 ngy k t ngy ng Cng bo.
Trong qu trnh thc hin Thng t ny, nu c pht sinh vng mc, thng nhn hoc cc t
chc, c nhn c lin quan kp thi phn nh v B Cng thng xem xt, x l.

Ni nhn:
- Th tng, cc Ph Th tng Chnh ph;
- Cc B, c quan ngang B, c quan thuc Chnh ph;
- UBND cc tnh, thnh ph trc thuc Trung ng;
- Vn phng Ch tch nc;
- Vn phng Quc hi;
- Vin Kim st nhn dn ti cao;
- Ta n nhn dn ti cao;
- Kim ton Nh nc;
- B T php (Cc Kim tra vn bn);
- Cc S Cng Thng;
- Cng bo;
- Website Chnh ph;
- Website B Cng thng;
- B trng, cc Th trng B Cng thng;
- V Php ch - B Cng thng;
- Lu: VT, TMT.

KT. B TRNG
TH TRNG

L Danh Vnh