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  • Monique Dykes Resume

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    opracrusades
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    Monique K. Dykes has over 15 years of experience in customer service and social work. She currently works as a consultant for Bell Atlantic, where she resolves customer disputes and meets sales objectives. Prior to this, she held several social work roles, including guidance counselor at Independence High School, probation counselor for the juvenile court, and child protective services worker. She seeks a supervisory position that utilizes her demonstrated skills in customer service, case management, and social work.

    Deskripsi Asli:

    NJ Department of Children & Families

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    Monique K. Dykes has over 15 years of experience in customer service and social work. She currently works as a consultant for Bell Atlantic, where she resolves customer disputes and meets sales objectives. Prior to this, she held several social work roles, including guidance counselor at Independence High School, probation counselor for the juvenile court, and child protective services worker. She seeks a supervisory position that utilizes her demonstrated skills in customer service, case management, and social work.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    50 tayangan1 halaman

    Monique Dykes Resume

    Diunggah oleh

    opracrusades
    Monique K. Dykes has over 15 years of experience in customer service and social work. She currently works as a consultant for Bell Atlantic, where she resolves customer disputes and meets sales objectives. Prior to this, she held several social work roles, including guidance counselor at Independence High School, probation counselor for the juvenile court, and child protective services worker. She seeks a supervisory position that utilizes her demonstrated skills in customer service, case management, and social work.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    dari 1

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    Monique K. Dykes

    Career Objective
    Organized and energetic self-stru.ter seeking a supervisory position utilizing dcmo~st.r--.ated accomplishments in
    the field of Customer Service and Social Work.

    Professional Experience

    CONSULTANT
    Bell Atlantic, Madison, New Jersey

    Nov 1995 To Present


    Working wilh residential customers to research and resolve disputes,complaints ar ~inquiries.
    Using marketing skills to meet company yearly sales objective.
    Serviced heavy telephone volume.
    Accessing and operating multiple computer systems to establish,update and retriev-~ customer service data ..
    Opening and closing customer accounts bl!sed on customer established credentials..._

    GUIDANCE COUNSELOR
    Independence High School, Newarl<, New Jersey
    Aug 1995 to Nov 1995
    Responsible for providing case managment,asscssment and case studies.
    Resolve.d crisis intervention issues t)Jrough individual and family counseling.
    Plaimed and scheduled.student activities.

    . . Supervised x:em~diiJ. tialning and tut(;ring co:ui:s.es for parents and students ..
    .D~te~mihed agen~y.place~~nt. io~;clie~ts- through o~thly me~tings with diffe~eur :social service agencies.
    . PJovtded home VIsits to access cij.ents miprovments m the home and co~~mty
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    PROBATioN .c oiJNsaoR
    Uth'iudicial Distric't,JuV.enile ~:DomestiC"Relations_ Court, Petersburg
    Virginia ..
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    Sept 1994 to May 1995

    . Re~pon.Si~le f~u' performing ~ase sttidi~s whic~ included social histories,home visi~ and complian~
    revtews.

    Manage pr~bate <;:ases,contact with-parolees to ensure probation compliance and When Iiec~~sary, teStified
    . in-court.
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    Perfonnance of service plan a.tid show/case reyiews indicating violations of probation terms and
    conditions. **Internship**

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    + CHILD PROTEGJ'IVE SERVICE WORKER .
    Petersburg SpciaJ Serviccs,Cbild Protective Services, Pctersburg,Virginia
    Jan 199;J to May 19 93
    _'ProVided _general sttc~etarial duties to includ~ ~ing confidential correspbndences,t"ec~:ption,scree~g calls
    : and responded to mail.
    . .

    .
    ' ~sistcd and accop1paiiled the social se..Vice supervisors in specific duties and client visits.
    . Used wordperfect 5.1 ,Lo~s 123 ,typewriter and copiers **Work Study Program*"'

    Education
    VIRGINIA STATE UNIVERSITY
    B~chetor of Arts Speda~ation in'SocialWork

    PE'l'ERSBURG, VIRGINIA
    May 1995

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    Activitiesf!nterest .
    Virginia State University Social Work Clt.th, 1991- i 99.5
    i'eamBased Org~tion Committee .J995-Present
    Active Member ofN.A..A.. C.P 19.9 1-Prcsc,','nt

    N ~tionat Asso~iation ofFemale Exeeutives 1995-Prcs~nt

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