May 2015
TABLE OF CONTENTS
Executive Summary . 2
Creative Brief .. 3
Social Landscape .. 4
Social Guidelines .. 10
Best Practices 12
Content Calendar....17
Checklists .... 23
Strategy and Ideation .... 25
Marketing Integration . 28
Measuring Success 33
Future Initiatives .. 42
EXECUTIVE SUMMARY
Social media represents an opportunity for Disarm Domestic Violence to grow general
awareness about domestic violence and Title 18 in a cost-effective and timely manner. By
targeting adults ages 18 to 45 with a focus on those affected by instances of domestic violence,
the campaign will effectively communicate the core message that one conviction of domestic
violence ends the right to bear arms.
This opportunity comes with challenges and therefore needs to be framed and guided by
effective policy to ensure best use and maximum effectiveness. Without clear guidelines,
parameters and strategy, the scope of the campaign may detract from core organizational
communication objectives.
For this reason it is essential that Disarm Domestic Violence have an effective strategy
associated with its communications in the social media forum. This campaign also needs a clear
policy that outlines how the organization will use social media. If done effectively, Disarm
Domestic Violence can use social media to:
-1-
This social media strategy outlines measurable tactics and creative ideas for implementation.
This plan takes into consideration the resources of the organization, as well as the current
online opportunities available to engage audiences in a variety of demographics.
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CREATIVE BRIEF
Advertising Challenge
Develop a cohesive social media campaign aimed to generate general
awareness about
domestic violence and Title 18
Reasons to Believe
Prevent further crime with a firearm
Convicted perpetrators will likely face 10 years in jail and a $250,000 fine if
caught with a firearm
Prevent victim suicides
Executional Considerations
General awareness focused while still appealing to victim and perpetrator
specific groups
Balance between emotional and factual messaging
Should offer original insight and information while additionally seeking the
expertise of outside sources
Consider owning the One & Done tagline
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SOCIAL LANDSCAPE
TWITTER
NNEDV (The National Network to End Domestic Violence): A leading national voice for domestic
violence survivors and their allies
@nnedv ( Twitter Handle)
This organization interacts with other DV accounts by retweeting their material or
engaging in conversations via Twitter. Looking at NNEDVs ways of interacting with other
accounts, would be good source to model after. If this account is followed it may raise
followers and start conversations about disarming domestic violence.
EX: of organizations they interact with: Fem2pt0, ItsOnUs, National DV
Hotline, No More
EX: of live tweeting and participating in Twitter discussions: #StopWebH8
Danielle Citron discusses the ways in which we can work within
the 1st amend to protect victims @daniellecitron #techsafety #StopWebH8
(They are not only discussing trending issues but tagged another person in
the tweet to allow for them to potentially share this with other followers. In
addition, they hashtagged two trending topics that can contribute to the
conversations.)
NNEDV stays up to date with the latest trending issues regarding DV and womens issues
EX: Open Letter to NASCAR:
https://twitter.com/nnedv/status/585408935164833792
In order to be a source for others, we should stay up to date on trending issues
similarly to NNEDV
This organization provides creative ways to incorporate their information through infographics,
survivor testimonies, videos and retweets. Some of these would be good to incorporate into
DDV including:
EX Testimonies: https://twitter.com/nnedv/status/588512639401230337
-4-
EX: Myth #7: The only thing I can do is change my SSN. Learn
more: http://buff.ly/1bdvIUz #Relocation #Mythbusting
EveryTown: Everytown for Gun Safety is a movement of Americans working together to end
gun violence and build safer communities
@Everytown (Twitter Handle)
This would be a good organization to follow and see how they present the issue
of gun violence and preventing it.
EX: How Criminals are evading the gun background check system in Oregon:
https://twitter.com/Everytown/status/586365517482590209
Everytown incorporates our mission of creating a safer community for everyone
through ending gun violence. Following their account will give DDV the opportunity to
reach out to them via. social media to have them share our posts as well.
Its On Us: A campaign of @GenProgress and @WhiteHouse. Changing the culture around
campus sexual assault.
@ItsOnUs (Twitter Handle)
Its On Us provides a look into the issues of sexual assault on campus, not quite
the same mission of DDV, however, it does attract part of the age group DDV is trying to
reach.
Keeping up to date with what they are doing and how they are interacting
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EX: Once the campaign progresses a little bit, this organization does a great job
FACEBOOK
National Domestic Violence Hotline:
https://www.facebook.com/NationalDomesticViolenceHotline
Model posts to post after NDVH
EX: Post stories and criminal cases happening around the country to start
-6-
Love is Respect:
https://www.facebook.com/loveisrespectpage
This organization is regional, similar to how DDV is now, and has a smaller following but still
interacts with those following the page in a unique way. Look and possibly share their pop
culture stories and model how they publicize their blog posts.
EX: Madonna and Drake at Coachella
-7-
Similar to other popular social media sources, they are involved in real time issues
EX: Post about the Salvation Army Why is it so hard to see black and
blue?
EX: Domestic Violence Survivors Want New assault Laws in Nebraska
article
Use as a model for how to share relevant content to the DDV mission.
EX: sharing Humans of New York photo dealing with Domestic Violence
-8-
Use months like National Child Abuse Prevention Month to raise awareness for their causepartner with other organizations to raise awareness for their cause and collaborate for an event
during this month. DDV can play off this idea and incorporate it into their page.
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We Should:
Stay up-to-date on issues surrounding domestic violence and join
in on the conversation utilizing trending hashtags, trending stories, trending
issues
Follow news sources and credible social media channels with
similar focuss to ours to share their content and have them share ours.
Stay relevant on monthly observances to create buzz around our
media sites.
We Should not:
Share content that does not fit with our mission of raising
awareness on Title 18 or violence related to domestic violence
Follow multiple sources to solely gain followers. Each follow
should be strategic and have a purpose
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Who We Are- We are an organization composed of public servants wanting to spread the
awareness of Title 18.
We choose to help inform people of Title 18 because the law restricts the right to
bare arms to those convicted of domestic violence.
The process of educating those who have been convicted of domestic violence,
as well as their friends and families, is done in hopes of reducing fatal incidents.
Why We Do It- Following the One and Done campaign on our Facebook and Twitter sites will
be informational for our followers.
The posts will consist of shocking facts and heart breaking statistics about
domestic violence.
Inform others
Stories from domestic violence survivors that otherwise they may
not have known about.
Title 18 education and awareness
Give people the chance to help further our message about domestic violence
and Title 18.
Spark a call to action in our followers
What Followers should expect from the social media sites- It is important to make clear
what a follower can expect, in terms of posts, from an organization. People do not want to
commit to following a channel or user because they post too often, the links are scams or the
content is not of any use to the follower.
What we will be doing is using Facebook and Twitter to spread awareness about
domestic violence and Title 18.
Post only accurate information and hyperlinks and pictures that go
to sites other than our own so that viewers can learn about domestic violence
from a variety of places.
We will encourage followers to share and like our posts to help
foster an online conversation and flow of information about Title 18 and domestic
violence.
We will attempt to reply to posts or comments that we are tagged
in in a timely manner so that followers know we hear what they have to say and
appreciate their contribution to raising awareness for our message and cause.
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BEST PRACTICES
SOCIAL NETWORKING TIPS:
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When posting in real-time work to keep the voice and attitude of the page
consistent.
Creating a Profile and Page:
Fill out all information they are requesting or you feel comfortable giving.
People will not be able to access the personal account through the
Disarm Domestic Violence page.
It is best to post on Facebook a few times a week in order to create and maintain
a constant interaction with followers. The content calendar and checklist can be found on
page 18.
Creating posts on facebook includes, status updates, individual
photos or photo albums, links to other websites, blog posts and videos.
Be sure to use the content calendar when posting. Pictured below
is where a post will be created.
Once a picture has been posted if you choose there are many
different ways you can tag people or other organizations in the picture.
Tagging is a way to connect other organizations to
material that you have posted.
The first option is you are asked before the picture
is posted
You can decide later on that you would like to tag
someone or something in the picture. The option posted below
can be found by clicking on the picture to
make it full screen, and the option to Tag
Photo will show up.
Notifications:
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Pictured below is the the notification center. When a person interacts with the
Disarm Domestic Violence facebook page, you will receive a notification. Notifications
differ between a person liking the page, a personal message, or if the page received a
new follower.
This notification center is found on the top right hand corner of the
facebook home page.
homepage.
This section is found on the top left hand side of the facebook
For more information or any other questions you may have we recommend referring to the
Facebook help website. https://www.facebook.com/help/
Twitter:
Purpose:
To share small tidbits of information such as pictures, links, and videos that lead
the user back to the Facebook page or website.
Where to start:
All tweets must be kept to a
maximum of 140 characters, but leave
about 20 characters in case followers
want to retweet or add comments to the
tweet
.
Gaining access to Twitter account
is simple, all you need is the password
and username. Anyone can log into the
account and post relevant information.
Be sure to reference the content calendar for the first 30 days to get a hang of
the account. After 30 days, study other accounts and see what their followers are
interested in.
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Page setup:
first, choose a profile
picture, preferably one that is
associated with the campaign
(such as a logo).
This photo will appear
next all of your tweets
Complete
the bio section that
describes that brand to followers in 160 words.
Be sure to add a location and website URL or Facebook link as
well.
Add a background and header photo, again that ties into your branding. these
aspects allow you to share additional visual elements.
Posting Content:
Post- an announcement that followers can see
Post engaging material according to the content calendar. Posts should engage
feedback and interaction from followers, while also sharing any interesting updates and
insights.
Be aware of optimal times to post. Some followers social media habits may be
different than others.
There is no set number of
tweets per day, but be mindful of
these few things:
Too many
tweets can annoy followers
space out
tweets, unless you are
engaging in a conversation
with a follower.
Check your @replies and
@messages at least once a day for
any comments or questions from
followers. You can set your account
up
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to receive email alerts to a specified email account when you are mentioned or
messaged by a follower.
When using content from another source, try to give them credit.
Ex: simply include via @DomesticViolenceHotline in your tweet
On a regular basis, search for new accounts to follow to grow a greater online
presence.
It is good practice to follow fewer user than follow you. There is a
follow limit to prevent spam accounts.
Twitter (cont.)
Use hashtags (#) to preface key words and phrases. Twitter will track these
tweets and allow users to search discussions involving hashtagged words or phrases.
It is important to not incorporate any spacing or punctuation in the
hashtag
You may want to search the hashtag you will be using to make
sure it is not already in use.
Ex: #DisarmDomesticViolence
you can tag others in tweets by using their handle name along with the @
symbol
Ex: @UserXYZ
If you begin a tweet by mentioning a user with the @ symbol, only the person
mentioned and your followers who follow the person mentioned can see the tweet on
their timeline.
If you want all your followers to see the tweet use this method of
placing a period before the Twitter handle. Ex: . @UserXYZ thank you for
sharing this link!
There are two forms of
retweeting:
Retweeting is
when people repost the tweet
themselves
Form 1: Quote
tweeting where users can copy
and paste the original in quotes
with the original users handle
with the abbreviation RT. The retweeter can then add their own comments if
they wish.
Form 2: Retweeting is where the original tweet is posted to your
account. This form does not allow comments to be added to the original tweet.
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This form will allow the tweet to appear on your followers feeds with the original
posters name and profile image.
Images and videos are
becoming more accessible on
Twitter. You can post a photo or
video by going to tweet a post and
clicking on the camera picture on the task toolbar
Here is the link to the Twitter Help Center:
https://support.twitter.com/articles/215585-getting-started-with-twitter .This will be able to
give you more infromation on the social medis platform while also providing a Twitter
lingo glossary.
CONTENT CALENDAR
Below is a content calendar to get you started on your social media campaign. Each cell
contains directions to what and how to post to that respective social platform. A majority of the
posts include a link to an article or website; once these links are pasted in their proper spots,
they will automatically load.
You will notice that the Twitter content on days 6, 11, 21 and 24 directs you to upload a photo to
your Twitter page. These photos are found in a separate jump drive which you will have access
to. at the bottom of this document. You can easily upload the picture by clicking Add Photo
where you would normally input text and select the specified image from your saved pictures.
ANY TEXT WRITTEN IN BOLD PRINT IS SIMPLY DIRECTIONAL AND SHOULD NOT BE
COPIED OR PASTED!
Please use your social media checklists to keep up to date on your account activity.
Day
#
- 18 -
~OFF~
~OFF~
~OFF~
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~OFF~
#DisarmDV
~OFF~
10
11
~OFF~
12
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13
~OFF~
Re-tweet a relevant article/
post shared by one of the
recommended domestic
violence accounts like
@nnedv or @ndvh
14
~OFF~
15
16
17
~OFF~
18
19
~OFF~
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20
21
~OFF~
22
23
24
~OFF~
25
26
~OFF~
27
~OFF~
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29
~OFF~
30
~OFF~
A majority of the articles we included in this content calendar were found through Google
search. Keywords and phrases such as domestic violence, gun possession, and gun law
are just a few examples of what might bring up relevant and interesting results and articles. In
the case that you do find an interesting article, you can share that website by simply copying the
website URL and pasting it on Facebook or Twitter. It often helps to comment on the articles
message as well.
Both the Facebook and Twitter accounts have usernames and passwords associated with them.
Facebook:
username: disarmdv@gmail.com
password: disarmdv123
Twitter:
username: disarmdv
password: disarmdv123
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CHECKLISTS
Sample Blog Post:
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EXAMPLES
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DV Sponsor Game
Fan T-Shirt
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MARKETING INTEGRATION
The social media aspect of marketing our One & Done campaign is crucial to attracting
followers and fellow advocates for the task we are trying to accomplish. However, making this
process easier for our target audience is crucial in spreading our word.
Goal
Email Signature
As a group we made an email footnote to make it easier for our target audience
to click on to one of our social media platforms easily and effectively from just receiving
a single email.
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Step 1
Step 2
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Step 3
Step 4
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Step 5
Step 6
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Postcards
Button
- 33 -
Keychains
Stickers
Creative Strategic
Sidewalk Chalk
This creative strategic out of the box idea is something fun for
the campaign to do in order to get the general audience to become more aware
of the campaign.
Every 10 feet, we can put a statistic
MEASURING
SUCCESS
b. Likes (Watch your audience grow and engage. See how many
likes your page gained or lost each day, and learn where on Facebook your likes
are coming from)
i.
This tab is broken up into parts:
1. Total Page Likes
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2. Net Likes
get to your Page, and where on your Page they're going once they arrive.)
d. Posts (Posts that get more likes, comments and shares
show up more in News Feed and are seen by more people. Posts that are
hidden, reported as spam or cause people to unlike your Page reach
fewer people. If you notice a spike or dip, look at what you posted that day
to learn more about how you might have influenced your reach.)
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1.
Click When Your Fans Are Online to see what
time is the best time to post in order to reach the most people.
2.
e. People (Find out more about who likes your Page and who likes,
comments, and shares your posts to improve your targeting. See how they're
similar or different from other people on Facebook.)
i.
Identify your fans by clicking Your Fans to see the
demographics of the people who like your page.
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ii.
People Reached allows you to see the amount of
people who have seen your posts in the past days
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iii.
People Engaged shows you how engaged your fans
are and what the demographics are of that group of people.
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TWITTER ANALYTICS
The Tweet activity dashboard is a tool you can use to learn more about your Tweets and how
they resonate with your audience. One can see how people engage with your Tweets in real
time and trend over time.
1.
2.
3.
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4. Click into an individual Tweet to see specific data for that Tweet
4.
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FUTURE INITIATIVES
Thoughts on social channels and creative ideas to implement in the
future
Provide examples
In order of priority
Instagram-positive outlook for survivors
Youtube-promotional video
YouTube is a free video-hosting website that allows members to store and serve video
content. YouTube members and website visitors can share YouTube videos on a variety
of web platforms by using a link or by embedding HTML code.
Example:
Why?
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One and Done does not have a visual montage or representation of who we are
We are able to measure the popularity rate
Partner with user channel to help our organization produce our video
5 Survivor testimonies to how One and Done and Title 18 helped them in the
legal system
2 Testimonies to how still need help in overcoming their situation in the legal
system...still learning about Title 18 & One and Done
Original members speak to how One and Done is a great organization
Original member conclude with final statement, contact information
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