ABHINEET KAUL

96 Springfield Drive, Markham, ON, L3S 3H4

(416) 834-8332 abhineet_kaul@hotmail.com
Objective
Dedicated Customer Service Representative highly motivated to maintain exceptional customer
satisfaction and contribute to the success of the organization. Building loyal relationships with
customers.
Highlights of Qualifications
Excellent customer service representative
Providing Exceptional Customer Service
A self-starter who enjoys working in a fast paced environment
Excellent interpersonal, communication, organizational and time management skills
Ability to work efficiently independently and as a team
Proficient in various software as Simply Accounts and Great Plains, Microsoft Office
programs: Word, Excel, PowerPoint, Outlook
Education
Hospitality Management Diploma
Seneca College, Toronto ON
Accounting and Finance Advanced Diploma
Seneca College, Toronto ON

Sept. 2015- In progress

Sept. 2009-Dec. 2012

Work Experience
Inbound Customer Service
Innovative Vision

May 2015- In Progress

Working for the Kobo Team as a customer service agent

Help Kobo customers with issues regarding Kobo devices, e-books and their Kobo account
Analyze and interpret customer inquiries through well thought out judgments, decision-making
skills and product knowledge
Fulfill customer expectations while complying with policies, practices and procedures

IMAC Technician
Metafore IT Solutions
Jan. 2015-Mar. 2015
Fix Laptop chords on HP laptops in schools
Install equipment in schools and offices such as laptops, desktops, printers and laptop carts

ABHINEET KAUL
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(416) 834-8332 abhineet_kaul@hotmail.com

Ticket Vendor
Canadian National Exhibition, Toronto ON

Sold tickets to at the gate and sold parking tickets for the underground parking
Answered customer queries in regards to show information and closing times of the
exhibition activities

Customer Sales and Service Desk (summer job)

Electrolux Service Centre, Toronto ON

Aug. 2013- Sept.2013

Aug. 2014- Sept. 2014

May 2013-Aug. 2013

Answered incoming calls and promote Electrolux products and services by explaining the
benefits and uses of the products
Documented customer complaints/queries on the computer and scheduled technician
home visits to ensure technical issues were resolved. Responsible for sales entries as
well.
Assisted customers with finding the appropriate product and services to suit their needs
Receiving, responding to and resolving customer telephone-inquires (bill enquiries,
product information, resolving issues pertaining to products or services)
Cross-referring a variety of products and services

Work Experience, Continued

Customer Sales and Service Desk (summer job)
Electrovacs, Mississauga ON

April 2010-Sept. 2010

Answered the phone and informed the customers regarding products and services
Assisted customers with finding the correct product to suit their needs

Volunteer Experience
Volunteer
Summer School Volunteer
Buchanan Public School, Toronto ON

July 2006

Assisted the teacher with daily activities and assignments

Monitored the classroom to make sure the students were focused on their work

Personal Interests

Strong interest in cars, video games and movies as well as dancing and listening to music

ABHINEET KAUL
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(416) 834-8332 abhineet_kaul@hotmail.com
References available upon request