Dell Inc.
Zach Neal
November 29, 2015
Note: Dell Inc. went private late in 2013. The financial information
obtained was from year end 2013 gathered from multiple sources.
Vision
Its the way we do business. Its the way we interact with the community.
Its the way we interpret the world around us-our customer needs, the future
of technology, and the global business climate. Whatever changes the
future may bring, our vision Dell Vision will be our guiding force.
Mission
Dells mission is to be the most successful computer company in the world at
delivering the best customer experience in markets we serve. In doing so,
Dell will meet customer expectations of highest quality; leading technology;
competitive pricing individual and company accountability; best-in-class
service and support; flexible customization capability; superior corporate
citizenship; financial stability. (Company Documents) (Text Book)
Compa
Custom
Produ
Mark
Technol
Concern
Philoso
Self-
ny
ers
cts or
ets
ogy
for
phy
Conce rn for
Servic
Survival,
es
Growth
pt
Conce
Public
Image
and
Profitabi
lity
Dell
YES
YES
YES
YES
YES
YES
YES
Inc.
YES
is their concern for public image. This means that they want their business
to fit in with the rest of the citizens. The only component that is not
mentioned is concern for employees, not once in the mission statement do
they bring up their employees at all.
Milestones
Founded in 1984 by Michael Dell with a $1000 initial investment
Sales grew to $3.4 billion in 1995
Dells stock is currently selling at $44 per share down from $100 per share in
2006 because a large fine by the Securities and Exchange Commission
Dell changed business structure in 2010 to four new business units to
improve customer service
Newsweeks Greenest company in 2010
.15
.12
.08
.06
.18
.05
.04
.25
Weaknesses
Late into the market causing low profit margins
.25
60% of Employees work outside U.S.
.1
.1
.09
.05
.01
4
3
.14
.1
.08
.07
.06
.05
Threats
Growing competition
.84
.21
.1
.3
Labor Costs
.08
.24
.06
.05
SWOT Analysis
Strengths
Direct Sales Method For the direct sales method strategy that Dell uses
there is no middle man. This is the number one strength of the company in
my eyes. They dont sell directly to their customers which takes away a lot
of overhead costs.
Second Largest PC Maker in the World - In an ever growing market like
technology to be ranked number two in the world in PC making is a huge
strength. They still have Apple behind them for the time being and apple is
growing amongst college aged students.
Growing Number of Employees Dell increasing there number of employees
by changing some strategies is another very important strength. This
increase will help with better customer service and area that will help in
keeping Dell towards the top in sales worldwide.
Global Recycling Program - Another fantastic program that Dell runs, this
program allows for consumers to rid themselves of old Dell product as they
are getting new product. This is extremely innovative on the part of Dell.
Product Customization - This is the final key strength in the IFE matrix and is
also very important. Dell is built to order so therefore each PC is build
custom for the consumer. This is a big strength because each consumer can
get exactly what they want.
Weaknesses
Late into the Market - Dell has been known to wait for the market to be set
before they dive in. This is a very conservative approach and therefor their
profit margins will suffer.
The third opportunity for Dell is just to maintain. It isnt always the sexy
thing to do but if they were to maintain their position they would still be
second to only HP. This isnt the worst position to be in and for a 30+ year
old company they could be happy there.
Another opportunity for Dell would be to grow sales in developing countries
in Europe and mostly Asia. Asia is booming in the technology market
currently and there are sales to be had.
The increase demand for Laptops is another opportunity for Dell. People are
going away from the normal desktop computer to the more convenient
laptop and this is a huge opportunity for Dell to be the leader in this market.
Threats
Growing Competition More and more companies are trying their hand in PC
making and a couple are very popular with the younger generation. The way
people use Apple products is only making them more of a threat to
companies like Dell.
Growth Rate of the Market The market isnt growing at a very fast rate.
People are spending less on things like laptops and therefore sales are
slowing.
Labor Costs Coming out of the recession of 2008 people are now
demanding more of what they are worth when it comes to their wage. You
can no longer underpay a qualified worker.
Demand for Perfect Product With all of the competition in the field people
want the perfect product. One of the companies will have that and it might
not be Dell. People may not always be loyal to the brand when they want
the perfect product for themselves.
Rapidly Increasing Technology Technology is getting better and better by
the second. There is always something new on the shelves which will date
the current products even faster. The product life cycle continues to get
shorter.
Industry Analysis
Porters Five-Forces Model of competitive analysis can show us the
nature of competitiveness in a given industry (David, 2012, p. 75). The five
forces analyzed are rivalry among competing firms, potential entry of new
competitors, and potential development of substitute products, bargaining
power of suppliers, and bargaining power of consumers (David, 2012, p. 75).
There are three steps for using this forces model that can help companies
analyze the competition and see if the company can still make a decent
profit. The three steps are:
1) Identify key aspects or elements of each competitive force that impact
the firm.
2) Evaluate how strong and important each element is for the firm.
3) Decide whether the collective strength of the elements is worth the
firm entering or staying in the industry.
(David, 2012, p. 76)
and some people even use them instead of their computers at times. Many
people use them to send emails, check for personal information on the
internet and a variety of other reasons. This product is growing by the day
and who knows how important it can become in a persons life.
Bargaining Power of Suppliers
Dell Inc. has over 100 suppliers who supply them with goods and
services including hardware, software and any sort of service they might
need (Supply Chain). The hardware and software of a PC is extremely
important to get right and at any time if a supplier raises its price then Dell
would have to follow suit. PC companies do shop around for different
suppliers based on pricing as well which keeps the market in balance.
Bargaining Power of Consumers
In the PC industry the consumers have a lot of power. There are so
many alternative options to Dell that consumers have the ability to shop
around for the best product for them. The consumer has the option to go
with a different brand (Apple, HP, Lenovo) or a whole different type of
product (Tablet or Smartphone) and with this ability I would conclude their
buying power is strong.
Strengths
1. Direct Sales Method
(No Middle Man)
2. Second Largest PC
Weaknesses
1. Late into the market
causing low profit
margins
2. 60% of employees
Opportunities
1. Grow in the consumer
market (students and
families)
SO Strategies
1. Be the price setter in
the market. Move to
lower prices than the
competition (S1,O5)
2. Bring more
employees to the states
2. Expand to stores
across Europe and Asia
to increase sales in
these markets (S3, O4)
3. Put in-store
customization centers in
retail stores to increase
popularity with younger
generation (S5,O1)
WO Strategies
1. Develop ready to
go, cheaper products
at retails stores to make
it easier for people to
purchase the product
without having to
customize. (W5, O5)
2. Start a marketing
campaign on social
media to gain support
from younger
generation. (W4, O1)
3. Develop buying plan
to purchase more
products from suppliers
in the United States.
(W3, O2)
ST Strategies
1. Develop a great call
center and have Dell
specialists in inside
retail stores to increase
customer service and
WT Strategies
1. With labor costs
rising and more jobs
being outsourced, crosstrain more employees
so they are more
4. Grow sales in
developing countries in
Europe and in Asia
5. Set lower prices to
pass HP in sales
Threats
1. Growing competition
combat competition.
(S3, T1)
2. Growth-rate of the
market
3. Labor costs
4. Demand for perfect
product
5. Rapidly increasing
technology
Growth Ratios
Sales The most recent growth rate in regards to sales that was found for
Dell Inc. was for the year 2013. Dell had a growth rate of 3.13% Q/Q. The
industry average was -5.26% Q/Q. When compared to the industry Dell is
performing well above the standard. The higher the growth rate the better
the company in performing (Dell Growth Comparisons).
Net Income Dells net income growth rate was 56.92% compared to the
industry average of -16.65% Q/Q for 2013. Dell outperformed the industry
substantially quarter to quarter in 2013. In the previous year Dell had
performed a lot worse with a net income growth rate of -72.13% (Dell Growth
Comparisons).
Dividend The growth rate for dividends for this company is not available,
but the industry average is 2.6% (Dell Growth Comparisons).
Price Ratios
Price/Earnings Ratio - Dell currently has a PE ratio of 18.17 which is about
three times the industry average of 6.7. With a P/E ratio that is that much
higher than the industry investors will be paying more for the potential of
future earnings (Gurufocus).
Profitability Ratios
Gross Margin Dell has a gross margin of 18.53%. The gross profit margin
for the industry could not be found but I have compared the gross margin for
Dell vs the industry leader Hewlett Packard. Hewlett Packard has a gross
margin of 28.37%. Dell is operating below the industry leader in gross profit
margin (Dell).
Pretax Margin The pretax margin for Dell is 5%. The pretax margin for
the industry is unavailable but I compared Dell vs Hewlett Packard. HP has a
pretax margin of 3.37%. The higher the pretax margin the better, and in this
case Dell is outperforming HP (Dell).
Net Profit Margin Dell has a net profit margin of 1.41%, which is below
the industry average of 4%. The higher the percentage the higher the profits
for the company (Dell).
Financial Ratios
Debt/Equity Ratio Dells debt/equity ratio is .63%, while the industry is at
2.23%. While looking at this ratio the smaller the percentage the better off a
company is. The higher the number means that the company has financed
its growth with debt (Gurufocus).
Current Ratio The current ratio for Dell is 1.18%, the current ratio for the
industry was unavailable. When you look at this ratio it is better to have a
higher percentage because it shows that a company can handle short term
obligations more easily (Gurufocus).
Quick Ratio The quick ratio for Dell is 1.12% compared to the industry
average of .43%. A higher percentage here means that a company can
consolidate their assets if needed (Gurufocus).
Leverage Ratio The leverage ratio for Dell was unavailable but the
industry average is at 1.74%. The lower the percentage here the better, if a
company has a high leverage ratio this means that they have a lot of debt
relative to equity.
Investment Ratios
Return on Equity Dells return on equity is 7.58%, while the industry
average is at 15.2%. This ratio measures how profitable a company is. The
industry average of 15.2% is better than Dell (Gurufocus).
Return on Capital Dell has a return on capital of 15.78%. The industry
average is unavailable but industry leader HP has a return on capital of
10.96%. Dell is better at handling capital than HP (Gurufocus).
Return on Assets Dell has a return on assets of 1.8%. The industry
average is unavailable but the industry leader HP has a return on assets of
5.14%. Dell does not manage their assets as well as HP (Gurufocus).
Can the firm raise needed long-term capital through debt and/or
equity?
Looking at Dells debt/equity ratio I believe that they are in a good position to
raise long-term capital through both debt and equity. Their debt/equity ratio
of .63% means they are in good position to handle any debts.
Does the firm have sufficient working capital?
According to year-end figures for 2013, Dell has a working capital of $4529.
This is a sufficient amount of working capital for Dell.
Are capital budgeting procedures effective?
I believe that Dells capital budgeting procedures are very effective.
There quick ratio and debt/equity ratio compare favorably to the rest of the
industry meaning to me that they are right where they want to be.
Are dividend payout policies reasonable?
Dells dividend payout policy is reasonable. In 2013 they paid out a
dividend of $.32 per share. I could not find historical data for Dell but
compared to industry leader HP they compare favorably. HP paid a dividend
of $.13 per share in 2013(HPQ: Dividend Date & History for Hewlett Packard).
Does the firm have good relationships with its investors and
stockholders?
Strategy Selection
QSPM
Key Factors
Opportunities
1. Grow in the consumer market
(students and families)
2. Bring more employees to the
states
Weig
ht
1)
Marketing
blitz on
social
media to
gain a
larger part
of college
age
market
AS
TA
S
0.14
0.10
0.5
6
0.1
0
2) Develop
new, lower
priced PC
to set the
market
AS
TAS
0.42
0.10
0.08
0.07
0.06
0.05
Threats
1. Growing competition
(Smartphone market)
0.21
0.10
3. Labor costs
0.08
0.06
0.05
Total
Strengths
1. Direct Sales Method (No Middle
Man)
2. Second Largest PC Maker in
the World
3. Growing Number of Employees.
Better customer service
4. Global Recycling Program
1.00
0.15
0.12
0.08
0.06
0.05
0.04
0.25
0.10
0.09
0.05
0.2
4
0.2
8
0.1
2
0.24
0.14
0.24
0.1
5
0.05
1
0.6
3
0.2
0
0.0
8
0.1
8
0.1
0
0.21
3
0.30
0.16
0.18
0.05
0.1
5
0.3
6
0.0
8
0.0
6
0.0
5
0.1
6
0.60
0.12
0.08
0.06
0.10
0.04
0.2
5
0.1
0
0.0
9
.20
.75
0.10
0.09
.05
0.01
Total
1.00
0.0
2
4.1
6
0.01
4.09
Strategic Selections
The first of the two strategic selections to choose from is to perform a
marketing blitz on social media. The thought behind this is to gain the
attention of those who use social media. 67% of Americans currently use
social media and to use it you need a computer (67% Of Americans Use
Social Media). Going further 96% of college students use social media
(UNH). With knowing these statistics and knowing that 80% of Dells sales
are to government and corporate business I feel that there is a large
opportunity in gaining more college aged business. With a marketing blitz on
social media sights we will be in front of their eyes, maybe for the first time.
This would give them an alternative to our other competitors.
The second of the two strategic selections is develop new, low priced PCs
to set the market price. There is a market for a company that wants to be
the low priced niche company if someone wants to step up and do it. With
the Dell name, there would be a following of people who would trust Dell and
would still buy a cheap Dell. Dell has a history of coming late into the
market and if they were to be the first into a market I feel that it would
benefit greatly (David, 2013).
Evaluating the Output of the QSPM
The strategy of a marketing blitz via social media scored a 4.16 on the QSPM.
This score ranks just above the score of 4.09 for developing a new, lower
priced PC to set the market. This strategy will be crucial if Dell is going to
grow in the market and pass industry leader Hewlett Packard. Dell needs to
venture into the market of people who are aged 18-25 and the way to do
that is to get the product in front of them by marketing to them where 96%
of them are at and that is on different social media platforms such as
Facebook, Twitter and Instagram.
Dell Inc. will have a very organized implementation plan that will be
carried out by founder and CEO Michael Dell. Michael Dell has been with the
company since he founded it in 1984. Dell has a great group of very
experienced advisors with him including CFO Thomas Sweet who has been
with the company since 1997. The strategy that they will carry out will be to
target the market of 18-25 year olds through a social media marketing
campaign. The main forms of social media that will be used will be
Facebook, Twitter, and Instagram. The name of this new marketing
campaign will be operation College Bound. These three outlets of media are
used by 96% of college aged students (UNH). If Dell can start to gain a
larger majority of that market they wont have to rely so much on their sales
to government and corporate business. I believe that they can have both,
they can sell to both corporate and government as well as start to sell to
college students.
EPS/EBIT Chart
Amount Needed - $31,378,360
Interest Rate 5%
CommonStockFinancing
Recession
Normal
Boom
EBIT
Interest
EBT
Taxes
EAT
#Shares
EPS
EBIT
Interest
EBT
Taxes
EAT
#Shares
EPS
$590,000,000
0
590,000,000
97,350,000
492,650,000
4,049,387
121.66
$698,000,000
0
698,000,000
115,170,000
582,830,000
4,049,387
143.93
$750,000,000
0
750,000,000
123,750,000
626,250,000
4,049,387
154.65
30
Recession
PercentStock
Normal
70
Boom
$590,000,000
1,098,243
588,901,757
97,168,790
491,732,967
2,449,616
200.74
$698,000,000
1,098,243
696,901,757
114,988,790
581,912,967
2,449,616
237.55
$750,000,000
1,098,243
748,901,757
123,568,790
625,332,967
2,449,616
255.28
Recession
$590,000,00
0
1,568,918
588,431,082
97,091,129
491,339,953
1,764,000
278.54
70
Recession
$590,000,00
0
470,675
589,529,325
97,272,339
492,256,986
3,363,771
146.34
DebtFinancing
Normal
$698,000,000
1,568,918
696,431,082
114,911,129
581,519,953
1,764,000
329.66
Percent
Stock
Normal
$698,000,000
470,675
697,529,325
115,092,339
582,436,986
3,363,771
173.15
Boom
$750,000,00
0
1,568,918
748,431,082
123,491,129
624,939,953
1,764,000
354.27
30
Boom
$750,000,00
0
470,675
749,529,325
123,672,339
625,856,986
3,363,771
186.06
Analysis
With Dell Inc. no longer being traded publicly they can no longer issue
new stock to finance any new ventures. With being the fact Dell will have to
finance all new things with Debt financing
(FY
2013)
(FY
2015)
(FY
2016
(FY
2017)
56,940
.00
56,94
0.00
44,754
.00
12,186
.00
58,363
.50
58,363
.50
45,523
.50
12,840
.00
59,822
.59
59,822
.59
46,661
.60
13,160
.99
61,318
.10
61,318
.10
47,828
.10
13,490
.00
8,102.
00
10,500
.00
10,500
.00
10,500
.00
Depriciati
on &
Amortizatio
n
Research
&
1,072.
750
developme
00
nt
Restructu
ring
Other
operatinig
exp.
/-income
Unusual
Income/
-Expense
Total
operating
53,92
56,77
costs
8.00
3.50
including
COS
Operating
3,012. 1,590.
income/00
00
loss
Other Deductions / Interest
expense
Interest
income
-171
-150
500
450
57,66
1.60
58,77
8.10
2,160.
99
2,540.
00
Income
-75
-50
Net
interest
expense/income
Loss/
-Gain on
Investment
Sale of
Business
Sale of
Assets
Financing
Loss/
-Income
Other
loss/
-income
Total
costs &
expenses
Income
/-loss
before
income
taxes
171
75
50
54,09
9.00
56,92
3.50
57,73
6.60
58,82
8.10
2,841.
00
1,440.
00
2,085.
99
2,490.
00
469
500
550
600
2,372.
00
940.0
0
1,535.
99
1,890.
00
2,372.
00
940.0
0
1,535.
99
1,890.
00
2,372.
00
940.0
0
1,535.
99
1,890.
00
Income
taxes
expenses/benefit
Income
after
income
taxes
Income/loss from
cont. Ops.
Net
Income/loss
Noncontro
lling
interests
Prefered
dividends
Other
150
Income/loss to
shareholder
EBIT
2,372.
00
940.0
0
1,535.
99
1,433.
00
3,012.
00
1,590.
00
2,160.
99
2,540.
00
Conclusion
The implementation plan for Dell Inc. will have to be very organized as
it is an expensive plan. The plan will be headed by very experienced people
including founder and CEO Michael Dell. Because of this fact I believe that
this gives Dell a leg up on their competition because of his 30 years of
experience in the PC market.
References
10 Biggest Milestones For Dell Since Going Private. (n.d.). Retrieved October 14,
2015.
67% Of Americans Use Social Media (With One In Six Active On Twitter)
[STUDY]. (n.d.). Retrieved November 13, 2015, from
http://www.adweek.com/socialtimes/social-media-america/497615
Arthur, C. (2012). Dell revenues slump as tablets and smartphones eat into
market. Available at: http://www.guardian.co.uk/technology/2012/nov/16/dellrevenues-slump-pc-tablet-smartphone
Dell (2013). About Dell. Available at: http://content.dell.com/uk/en/corp/aboutdell.aspx?c=uk&l=en&s=corp