BRADLEY J.

WHITTAKER
Laguna Hills, CA 92653
858.212.4375 cell

Brad.Whittaker@gmail.com
www.linkedin.com/in/bradwhittaker

ANALYTICS | STATISTICAL METHODS | OPERATIONAL EXCELLENCE | W. EDWARDS DEMING

A statistically grounded and process focused Business Improvement Executive, with a track record of
implementing self-sustaining improvement models, mobilizes Leaders and teams on systems and processes to
quantitatively validate the critical few variables impacting their metrics. Predictions enable you to accelerate the
right controls while also integrating new scientifically proven changes yielding enhanced metric performance and
capabilities. A diverse history at Fortune 500 and smaller companies makes me uniquely qualified to
operationalize your vision. With my experience in healthcare, pharmaceuticals, medical devices, specialty
chemicals, IT solutions, and management consulting I seek to align with an innovative growing company or niche.
AREAS OF EXPERTISE
Organizational Transformations
W. Edwards Demings Management Philosophy
Six Sigma DMAIC, Lean, PDSA
Business Analytics and Balanced Scorecards
Design for Six Sigma (DFSS)
Statistical Problem Solving
Capability Maturity Model Integration (CMMI)
Predictive Modeling and Simulation
Technology Transfer
Statistical Methods for Validation
EXPERIENCE
SYMANTEC, Mountain View, CA
2013-2015
Director, Marketing Excellence: Insights Pricing and Analytics Team Member. 2014-2015
Coordinated the application of research and analysis using statistical methods to further team member insights

Enabled reallocation of discounting budget in Asian Pacific Region by determining which countries discounts could
be reduced without decreasing the chances of winning the deal, and which countries discounts needed to be
increased in order to improve the chances of winning. Utilized Logistic Regression

Simplified Non-standard discounting offered to 6 Deal Size levels from more than 30 on 5 Enterprise products: Net
Backup, Backup Exec, E-Discovery, Info Availability, and Enterprise Vault Products

Strengthened decision process for SKU reductions by proving that 50% to 75% of buying programs and SKU Band
combinations did not significantly result in different non-standard discount needs. Utilized: Correlation analysis,
Analysis of Means, and Multiple Regression Analysis
Director, Process Excellence: Office of the CFO. 2013-2014
Led the development of process management systems, including dashboards, in the Supply Chain and Source to Pay
processes. Enabled testing of theories aimed at enhancing the customer experience while reducing costs by
implementing action plans with the appropriate variation strategy on common or special causes

Developed build plan process, based on Multiple Regression at the SKU level, for North America to reduce over
forecast and variation from already improved pre and post monitoring of 43% +/- 52% to 28% +/- 35%

Dashboard example included Cost of Goods Sold monitoring enabling investigation of significant differences
between and within North America, EMEA and APJ where COGS was $2.33, $2.04 and $2.95
BRAD WHITTAKER, INC. Statistical Consultant
2012-2015
Villanova University: Six Sigma Online Programs. 2015

Leading design of Lean Innovation and Management program

Design of Experiments and Design for Six Sigma programs to follow

Alere Medical Device: Quality Assurance. San Diego, CA. 2013. As a result of FDA 483 observations:

Led modification to Prospective Validation SOP on Attribute and Variable Acceptance Sampling plans targeting
confidence and reliability levels for rapid response diagnostic tests

Led design of Retrospective and Continuing Process Validation SOP incorporating statistical techniques
Novartis Pharmaceutical: Quality Assurance and Manufacturing Science & Technology. Suffern, NY 2012-2013

Led development of assay manufacturing release limits on 40 drugs to ensure the FDA registered specifications
are met throughout shelf life. Key components of assay, impurities & dissolution SOPs: adjusting for stability
loss, test method variability, risk due to probability of failure given predictions from statistical models

Led development of process control plans providing: Capability to detect when drug release limits are in need
of investigation, Product release laboratory analysts the ability to detect runs or trends, Stability laboratory
analysts the ability to detect when stability tests are out of expectation or out of trend, Sample preparations
are significantly different, Annual Product Review manager capabilities in assessing drug quality performance
Coached Validation personnel on utilization of statistical methods in: Feasibility studies, Cleaning and
Packaging validations incorporating experimental plans based on a statistical Design of Experiments (DOE)
Led laboratory assay bias reduction identifying 14 of 40 drugs having an assay bias between European affiliate
laboratory and US stability laboratory enabling focused investigations to remove the bias

CYMETRIX, Irvine, CA
2011-2012
Managing Consultant, Operational Excellence: Client Operations, Hospital Revenue Cycle Management driving service
delivery, quality, and cost by leveraging Lean and Six Sigma methods

Reduced Denial write-offs to 1.8% of Net Revenue from 2.8% of Net Revenue

Reduced write-offs due to Payers Timely Filing Denials to $15,000 per week from $60,000

Reduced Accounts Receivable > 90 days from 36% to 29% in 75 days

Accelerated Revenue collection to an account average days due of 80 days from 133 days

Designed cash collection Scorecard to monitor $1.5 million gap from prior baselines $7.7 million per week
KAISER PERMANENTE, San Diego, CA
2009-2011
Director, Performance Improvement: San Diego, Riverside, Fontana, and Woodland Hills Medical Centers

Designed Hospital Improvement Systems that enabled oversight of key business and clinical metrics thereby
dictating improvement projects supported by the improvement advisors I coached

Mentored 27 improvement team advisors and medical center Leadership focused on: patient experience, quality
of care, and the efficiency of service yielding $14 million in cost savings and cost avoidance

Designed monitoring plans for Clinical Strategic Goals, Patient Health Information Breaches, and Sepsis

Yielded a 36% improvement in Sepsis Mortality with an estimated 31 lives saved over 9 months. Sepsis Mortality
reduced to 8.3% from 13%
UNISYS, San Diego, CA
2005-2009
Director, Business Excellence: Led a team of 16 project leaders (Black Belts: BBs) focused on improving engineering,
assembly, sales, and installation processes in the Systems & Technology business unit

Realized $20 million in cost savings, cost avoidance, and revenue enhancements in 2006 and 2007

Led software application services labs in the US and the UK to Carnegie Mellon Software Engineering Institutes
CMMI-DEV v1.2 level 4 (quantitatively managed) and level 5 (optimize) certifications from level 3 (defined) in
seven months increasing marketability. Certifications: November & December, 2008

Enabled staff reductions and improved alignment by creating accurate volume prediction models for 8
Washington Mutual check processing centers resulting in $1.2M savings as part of a Lean management system
ADDITITIONAL RELEVANT EXPERIENCE
Sun Microsystems, San Diego, CA
- Director, Customer Advocacy
Gateway, San Diego, CA
- Director, Quality
SSI Management Consultants, Cleveland, OH

GE Healthcare, Waukesha, WI
- Certified Master Black Belt
Sanofi Aventis, Collegeville, PA
- Manager, Statistical Methods
EDUCATION

Bowling Green State University, Bowling Green, OH

- Masters of Science in Applied Statistics. Minor in Operations Research
- Bachelors of Science in Business Administration
W. Edwards Deming Seminars
- W. Edwards Demings 4 Day Management Philosophy: Attended Seven, Assisted Six
- NYU: Attended Two of W. Edwards Demings Seminar for Statisticians