Valid

Missin
g
Total

male
femal
e
Total
Syste
m

Frequen
cy
Percent
47
47.0

Valid
Cumulative
Percent
Percent
47.5
47.5

52

52.0

52.5

99

99.0

100.0

1.0

100

100.0

100.0

OBSERVATION:Out of 100 samples , 52% of people are female respondent and 48% are
male respondent.

[Type text]

Q2:- HAVE YOU EVER PURCHASED AT GIRIAS?

Valid

yes

Frequency
100

Percent Valid Percent

100.0
100.0

Cumulative
Percent
100.0

OBSERVATION:Among 100 samples, all of them have purchased from girias.

Questionnaire was given to GIRIAS customers only.

[Type text]

Q4:- (a)BASED ON PRICE

Frequen
cy
Percent
Valid
harsha
35
35.0
girias
40
40.0
relianc
18
18.0
e
jtk
4
4.0
Total
97
97.0
Missin Syste
3
3.0
g
m
Total
100
100.0

Valid
Cumulative
Percent
Percent
36.1
36.1
41.2
77.3
18.6

95.9

4.1
100.0

100.0

OBSERVATION:In 100 samples 41% of the customers have said that Girias is preferable
company based on the price and, 36% of the customers have said that
Harsha is preferable company based on the price and 4% of the
customers have said that JTK is preferable company based on the price

[Type text]

and 19% of the customers

company based on the price.

have

Q4:- (a)BASED ON QUALITY

Freque
ncy
Percent
Valid
HARSHA
17
17.0
GIRIAS
53
53.0
RELIANCE
24
24.0
JTK
5
5.0
Total
99
99.0
Missing System
1
1.0
Total
100
100.0

said that Reliance is preferable

Valid
Cumulative
Percent
Percent
17.2
17.2
53.5
70.7
24.2
94.9
5.1
100.0
100.0

OBSERVATION:In 100 samples 54% of the customers have said that Girias is preferable
company based on the quality and, 17% of the customers have said that
Harsha is preferable company based on the quality and 24% of the
customers have said that JTK is preferable company based on the quality
[Type text]

and 5% of the customers have said that Reliance is preferable company

based on the quality.

Q4:- (a)BASED ON SERVICE

Fre
que Percen
ncy
t
Valid HARSHA
19
19.0
GIRIAS
52
52.0
RELIANCE
JTK
Total
Missin System
g
Total

OBSERVATION:[Type text]

24
4
99

24.0
4.0
99.0

1.0

10
0

100.0

Valid
Cumulativ
Percent
e Percent
19.2
19.2
52.5
71.7
24.2
4.0
100.0

96.0
100.0

In 100 samples 53% of the customers have said that Girias is preferable
company based on the service and, 19% of the customers have said that
Harsha is preferable company based on the service and 4% of the
customers have said that JTK is preferable company based on the service
and 19% of the customers have said that Reliance is preferable
company based on the service.

Q4:- (a)BASED ON SERVICE

Frequen
cy
Percent
Valid
harsha
25
25.0
girias
31
31.0
relianc
35
35.0
e
jtk
6
6.0
Total
97
97.0
Missin Syste
3
3.0
g
m
Total
100
100.0

[Type text]

Valid
Cumulative
Percent
Percent
25.8
25.8
32.0
57.7
36.1

93.8

6.2
100.0

100.0

OBSERVATION:In 100 samples 32% of the customers have said that Girias is preferable
company based on the variety and, 26% of the customers have said that
Harsha is preferable company based on the variety and 6% of the
customers have said that JTK is preferable company based on the variety
and 36% of the customers have said that Reliance is preferable
company based on the variety.

Q5:-HOW WOULD YOU RATE THE SERVICE OF SALES

PERSONNEL AT GIRIAS ?
Frequen Percen
cy
t
Valid

very
bad
bad
average
good
very
good
Total
Missin System
g
Total

[Type text]

Valid
Percent

Cumulative
Percent

3.0

3.1

3.1

4
46
39

4.0
46.0
39.0

4.1
46.9
39.8

7.1
54.1
93.9

6.0

6.1

100.0

98

98.0

100.0

2.0

100

100.0

OBSERVATION:In 100 samples of sales personnel , the rated on services provided by

sales personnel in girias is ,47% of services provided by sales personnel
at girias is average,40% of services provided by sales personnel at girias
is good, 6% of services provided by

sales personnel at girias is very

good , 4% of services provided by sales personnel at girias is bad, 3% of

services provided by sales personnel at girias is very bad.

Q6:-APART FROM GIRIAS WHERE WOULD YOU LIKE TO BUY

ELECTRONIC GOODS ?
Cumulative
Frequency Percent Valid Percent
Percent
Valid harsha
30
30.0
30.0
30.0
reliance
47
47.0
47.0
77.0
jtk
14
14.0
14.0
91.0
others
9
9.0
9.0
100.0
Total
100
100.0
100.0

[Type text]

OBSERVATION:In 100 samples, apart from girias most of people prefer to buy from
reliance ie, 47% ,
37% prefer buying from harsha, 14% prefer
buying from jtk and 9% from other stores.

Q7:-WOULD YOU LIKE TO RECOMMEND YOUR FRIENDS

AND RELATIVES TO BUY ELECTRONICS GOODS FROM
GIRIAS?
Cumulative
Frequency Percent Valid Percent
Percent
Valid yes
85
85.0
85.0
85.0
no
15
15.0
15.0
100.0
Total
100
100.0
100.0

[Type text]

OBSERVATION:Among 100 samples, 85% of them like to recommend their friends and
relatives to buy from girias and 15% of them do not like to recommend
their friends and relatives to buy from girias.

Q8:-WHAT FORM OF SALES PROMOTION ENCOURAGES

YOU TO BUY AT GIRIAS ? (a)DISCOUNTS
Cumulative
Frequency Percent Valid Percent
Percent
Valid yes
39
39.0
39.0
39.0
No
61
61.0
61.0
100.0
Total
100
100.0
100.0

[Type text]

OBSERVATION:In 100 samples, 39% of them are encouraged by discounts provided by

girias, and 61% of them are not encouraged by discounts provided by
girias.

Q8:-WHAT FORM OF SALES PROMOTION ENCOURAGES

YOU TO BUY AT GIRIAS? (b)GIFTS
Cumulative
Frequency Percent Valid Percent
Percent
Valid yes
23
23.0
23.0
23.0
No
77
77.0
77.0
100.0
[Type text]

Total

100

100.0

100.0

Interpretation
Among 100 samples 23% of people are encouraged by the gifts provided
by the girias and 77% of people are not encouraged by the gifts provided
by the girias.

[Type text]

Q8:-WHAT FORM OF SALES PROMOTION ENCOURAGES

YOU TO BUY AT GIRIAS ? (a)DISCOUNTS
Cumulative
Frequency Percent Valid Percent
Percent
Valid yes
40
40.0
40.0
40.0
No
60
60.0
60.0
100.0
Total
100
100.0
100.0

OBSERVATION:Among 100 samples 40% of people are encouraged by the discounts

provided by the girias and 60% of people are not encouraged by the
discounts provided by the girias.

[Type text]

Q9:-HOW IS THE REPAIR QUALITY OF YOUR PRODUCT AT

GIRIAS ?
Cumulative
Frequency Percent Valid Percent
Percent
Valid excellent
3
3.0
3.0
3.0
good
48
48.0
48.0
51.0
average
35
35.0
35.0
86.0
fair
12
12.0
12.0
98.0
poor
2
2.0
2.0
100.0
Total
100
100.0
100.0

OBSERVATION:In 100 samples, 3% of repair quality at girias is excellent, 48% of repair

quality at girias is good, 35% of repair quality at girias is average, 12% of
repair quality at girias is fair, 2% of repair quality at girias is poor.

[Type text]

Q10:-IN YOUR OPINION,WHAT SHOULD BE THE ACCEPTABLE

NUMBER OF DAYS TO REPAIR YOUR ELECTRONICS GOOD ?
Frequenc
Valid
Cumulative
y
Percent
Percent
Percent
Valid
same day
26
26.0
26.3
26.3
next day
32
32.0
32.3
58.6
within 3
29
29.0
29.3
87.9
days
within a
12
12.0
12.1
100.0
week
Total
99
99.0
100.0
Missing System
1
1.0
Total
100
100.0

OBSERVATION:Among 100 samples, as per the opinion the acceptable number of days to
repair the electronic good give by the customers is 26% for same day,
32% for next day, 29% for within 3 days and 12% for within a week.

[Type text]

Q11:-ARE YOU SATISFIED WITH THE SERVICE PROVIDED

BY GIRIAS FOR A PARTICULAR PRODUCT ?
Cumulative
Frequency Percent Valid Percent
Percent
Valid yes
80
80.0
80.0
80.0
no
20
20.0
20.0
100.0
Total
100
100.0
100.0

OBSERVATION:In 100 samples , 80% of the people are satisfied with the service provided
by the girias and 20% of the people are not satisfied with the service
provided by the girias.

[Type text]

Q12:-WOULD YOU LIKE TO BUY ANOTHER PRODUCT FROM

GIRIAS?
Valid
Cumulative
Frequency Percent
Percent
Percent
Valid yes
50
50.0
50.0
50.0
no
10
10.0
10.0
60.0
maybe
40
40.0
40.0
100.0
Total
100
100.0
100.0

OBSERVATION:In 100 samples , 50% of the customers are ready to buy again from the
girias, 10% of them are not willing to buy again from girias, and 40% of
the people may buy from the girias.

[Type text]

Q13:-HAVE YOU EVER RETURNED OR REPLACED ANY

PRODUCTS FROM GIRIAS ?
Valid
Cumulative
Frequency Percent
Percent
Percent
Valid
yes
34
34.0
34.3
34.3
no
65
65.0
65.7
100.0
Total
99
99.0
100.0
Missing System
1
1.0
Total
100
100.0

OBSERVATION:In 100 samples 34% of them have returned or replaced the products from
girias and 65% of have not returned or replaced the products from girias .

[Type text]

Q:-HOW FREQUENTLY DO YOU VISIT GIRIAS ?

Frequency Percent
Valid

once in a
year
twice in a
year
thrice in a
year
Total
Missing System
Total

Valid
Percent

Cumulative
Percent

44

44.0

44.4

44.4

41

41.0

41.4

85.9

14

14.0

14.1

100.0

99
1
100

99.0
1.0
100.0

100.0

OBSERVATION:Among 100 samples, 44% of people visit girias once in a year, 41%
people visit girias twice in a year, 14% people visit girias thrice in a year.

[Type text]

[Type text]

Q15:- WHAT ENCOURAGE YOU TO VISIT GIRIAS ?

Valid

Frequency
variety
31
service
23
quality
20
price
11
convenience
15
Total
100

Percent Valid Percent

31.0
31.0
23.0
23.0
20.0
20.0
11.0
11.0
15.0
15.0
100.0
100.0

Cumulative
Percent
31.0
54.0
74.0
85.0
100.0

OBSERVATION:In 100 samples 31% of people are encouraged to visit girias by variety, 23
% of people are encouraged to visit girias by services, 20% of people are
encouraged to visit girias by quality, 11% of people are encouraged to
visit girias by price, 15% of people are encouraged to visit girias by
convenience.

[Type text]

Q17:-DO YOU FEEL THE SERVICE CHARGES/REPAIR CHARGES

WERE REASONABLE ?
Cumulative
Frequency Percent Valid Percent
Percent
Valid
excellent
3
3.0
3.0
3.0
good
37
37.0
37.4
40.4
average
47
47.0
47.5
87.9
fair
11
11.0
11.1
99.0
poor
1
1.0
1.0
100.0
Total
99
99.0
100.0
Missing System
1
1.0
Total
100
100.0

OBSE
RVATION:In 100 samples 3% of people feel the repair and service charges
reasonable is excellent, 37% of people feel the repair and service charges
reasonable is good, 47% of people feel the repair and service charges
reasonable is average, 11% of people feel the repair and service charges
reasonable is fair, 1 % of people feel the repair and service charges
reasonable is poor.
[Type text]

Q18:-DID YOU FEEL THE SERVICE CENTER

STAFF CO-OPERATIVE AND POLITE ?

Valid

Frequency
excellent
2
good
42
average
32
fair
22
poor
2
Total
100

Percent Valid Percent

2.0
2.0
42.0
42.0
32.0
32.0
22.0
22.0
2.0
2.0
100.0
100.0

Cumulative
Percent
2.0
44.0
76.0
98.0
100.0

OBSERVATION:Among 100 samples, 42% of the staff was co-operative and polite, were
good, 32% were average,22% were fair, 2% were poor,2% were excellent .

[Type text]

Q19:-HOW WOULD YOU RATE OVERALL SERVICE EXPERIENCE

AT GIRIAS ?
Cumulative
Frequency Percent Valid Percent
Percent
Valid excellent
5
5.0
5.0
5.0
Good
42
42.0
42.0
47.0
average
40
40.0
40.0
87.0
Fair
11
11.0
11.0
98.0
Poor
2
2.0
2.0
100.0
Total
100
100.0
100.0

OBSERVATION:Among 100 samples the overall service experience at girias is 42% good,
40% of the overall service experience at girias is average, 11% of the
overall service experience at girias is fair, 5% the overall service
experience at girias is excellent, 2% of the overall service experience at
girias is poor.

[Type text]

Q20:-DO YOU THINK THE PERSON WHO ATTENDED TO YOU AND

ACCEPTED YOUR PRODUCT FOR SERVICE WAS ABLE TO
UNDERSTAND THE PRODUCT ISSUES AND ANSWERED ALL YOUR
QUERIES APPROPRIATELY ?

Valid

Frequency
excellent
5
Good
46
average
37
Fair
9
Poor
3
Total
100

Percent Valid Percent

5.0
5.0
46.0
46.0
37.0
37.0
9.0
9.0
3.0
3.0
100.0
100.0

Cumulative
Percent
5.0
51.0
88.0
97.0
100.0

OBSERVATION:out of 100 samples , the service provider was able to understand the
product issues and answered the queries was 46% good, 37% of service
provider was able to understand the product issues and answered the
queries was average, 9% of service provider were fair , 3% of service
provider were poor and 5% of them were excellent service provider.
[Type text]

[Type text]