QUESTIONNAIRE

WE ARE THE STUDENTS OF MBA OF LOVELY PROFESSIONAL UNIVERSITY,

PHAGWARA. WE ARE CONDUCTING A SURVEY ON EFFECT OF DELAY IN
SHIPMENT ON REPEAT BUSINESS FOR THE SAME E-RETAILER SELLING
ELECTRONIC ITEMS. KINDLY FILL THIS QUESTIONNAIRE.
1. Please tick the age group you belong to?
| 16-25 || 25-35 || 35-50 || 50 or above |

2. Gender
| Male || Female |

3. Please tick your occupation

| Salaried Professional || Salaried senior/ junior executive || Business || Student ||
Unskilled || Others, please specify ________ |

4. Please tick your income range

| < than Rs.2 lakh/P.A. || Rs.2 to Rs.5 lakh/P.A. || Rs.5 to Rs.8 lakh/P.A. || Rs.8 to Rs.10
lakh/P.A. || > than 10 lakh/P.A. |

5. Please tick your education as relevant

| PHD/ Post Doc || Post graduate || Graduate || Higher secondary school certificate ||
High School certificate || Less than 12 years in school |

6. Shopping online is risky?

Highly Disagree 1 2 3 4 5 Highly Agree

7. How frequently do you shop through e-commerce websites?

| Most Likely || Very likely || Not likely || I never shop online |

8. Which is your most preferred e-commerce website?

| Flipkart || Amazone || Snapdeal || Ebay |

9. Please rate the user friendliness of the e-commerce website which you prefer
the most (1-5, excellent to very poor)
| For product comparison || For price comparison || Payment options offered || Speed of
website |

10. How frequently have you used the ecommerce website for getting information
before shopping at a physical store ?
| Product specifications || Price comparison among products |

11. Please rate your expectations in a shopping model (in a scale of 1 5, Least
preferred to most preferred)?
| Convenience || Minimum delivery time || Product trial experience || Discounts/
deals || Product variety |

12. Tick all the product varieties that you generally prefer buying online?
| Clothing || Personal products (perfumes, beauty creams, razors, toothbrush) || Mobiles/
tablets || Laptops and accessories || Cameras || Books || Digital products |

13. Effect of delay in shipment of products affects?

| a. Customer satisfaction || b. Customer loyalty towards website || c. Customer buying
behaviour || d. Switching to other website |

14. Which is the most prominent domain in which e-commerce is used in India?
| Matrimony || Real estate || Stocks & shares || Travel and tourism || Banking others |

15. What Percentage of business hampers by delay in shipment?

| Very good || Good || Not so good || Do not have a future in India || Do not know /
cannot say |

16. Internet reduces the monetary costs of traditional shopping to a great extent?
Highly Disagree 1 2 3 4 5 Highly Agree