In partial fulfillment
Of the requirements for the degree of
Bachelor of Science in Business Administration Major in Marketing Management
By
Farhana N. Alawi
Jerica Mae T. Aquino
Albert C. Bonina
Kimmi Rei T. Gragas
Kimberly C. Paladin
October, 2011
Approval Sheet
The research paper attached hereto, entitled MAIZE CAFE SHOP prepared and
submitted by FARHANA N. ALAWI, JERICA MEA T. AQUINO, ALBERT C. BONINA,
KIMMI REI T. GRAGAS and KIMBERLY C. PALADIN in partial fulfillment of the
requirements for the degree of Bachelor of Science in Business Administration Major in
Marketing Management, is hereby accepted.
_______________________
NORBERTO V. CASTILLO
Panelist
______________________
ROMEO D. ABELLON
Panelist
__________________
Date Signed
_________________
Date Signed
________________________
MRS. ELVIRA ANDAL
Adviser
_________________
Date Signed
Approved as partial fulfillment of the requirements for the degree of Bacelor of Science in
Business Administration Major in Marketing Management.
______________________
Date Signed
2
ACKNOWLEDGEMENT:
First and foremost among the others, we would like to thank our Almighty
God for all this blessings, for our healthy body, sound mind and stable emotions
which enhanced our ability to pursue this daunting task, to prepare this feasibility
study.
Secondly, we would like to extend our deepest gratitude to our adviser in
this subject, Mrs. Elvira Andal for her guidance and support for this matter.
Lastly, we would like to express appreciation to our family who gave us
moral and financial support. And to our friends who stood firmly on our side while
we were doing this study.
INTRODUCTION:
Coffee is a brewed beverage with a dark, slightly acidic flavor prepared from
the roasted seeds of the coffee plant, colloquially called coffee beans. The beans
are found in coffee cherries, which grow on trees cultivated in over 70 countries,
primarily in equatorial Latin America, Southeast Asia, South Asia and Africa.
Green (unroasted) coffee is one of the most traded agricultural commodities in the
world. Coffee can have a stimulating effect on humans due to its caffeine content.
It is one of the most-consumed beverages in the world.
Coffee has two main varieties or species, coffee Arabica and coffee
canephora or more popularly known Robusta. Coffee Arabica was originally
cultivated in the Arabian Peninsula while coffee canephora is grown in many
regions. Coffee canephora has fewer flavors and contains more caffeine than the
coffee Arabica. However coffee canephora contains more antioxidants than coffee
Arabica.
Today, coffee is the second largest traded commodity in the world; most
espressos blends use good quality of coffee canephora beans because it produces
more foamy heads and are cheaper than Arabica coffee.
Coffee, for so many generations had been a vital thing in household. It had
been, for some addiction that their day wouldnt be complete without multiple cups
5
of coffee a day. Coffee nowadays had attained a slot in the world most wanted
beverages and due to consistent demand, it had evolved into several mixes.
Our pioneer produce is the Sumilao Corn Coffee, which is made from
carefully selected organic sida-sida kernels, the local name of the native yellow
corn in Bukidnon, Sumilao. Traditionally prepared by local farmers into a flavorful
drink, Sumilao Corn Coffee is meticulously roasted to perfection.
The health benefits of Sumilao Corn Coffee come from its untouched
organic corn, ensuring you that no harmful chemicals from fertilizers, pesticides, or
gene enhancers enter your body with every cup.
Each cup of Sumilao Corn Coffee is a commitment to a healthier self, to
support our local Filipino farmers, and to promote sustainable and natural farming
for a better planet.
EXECUTIVE SUMMARY:
Maize Caf Shop (meyz-ka-fe) is one of the newest coffee shops in the
Philippines. Maize Caf comes from combined words of Maize which is a Spanish
word for corn and caf a Greek Latin word for coffee.
Our business is a specialty beverage shop. It provides its customers ability to
order and take-out their choice of custom-blended espresso drink, freshly brewed
coffee or other beverage.
Our business offers its patrons the finest hot and cold beverage, specializing
in specialty coffees, blended teas and other custom drinks. In addition, Maize Caf
Shop will offer soft and fresh-baked pastries.
EXECUTIVE SUMMARY:
9
Maize Caf Shop (meyz-ka-fe) is one of the newest coffee shops in the
Philippines. Maize Caf comes from combination words of Maize which is a
Spanish word for corn and caf a Greek Latin word for coffee.
Our business is a specialty beverage shop. It provides its customers ability to
order and take-out their choice of custom-blended espresso drink, freshly brewed
coffee or other beverage.
Our business offers its patrons the finest hot and cold beverage, specializing
in specialty coffees, blended teas and other custom drinks. In addition, Maize Caf
Shop will offer soft and fresh-baked pastries.
BUSINESS HISTORY:
10
The business is a new coffee shop venture located in front of Far Eastern
University- Manila. A newly renovated section of city with computer shops,
schools and colleges along the main street of Nicanor. We especialize coffee made
up of corn, tea, cappuccino, frappes and pastries.
Our target markets are young professionals, students, employees and those
who love to drink coffee.
MISSION:
The Maize Caf Shop will become the foremost coffee shop in the area. We
will serve a perfect product at very reasonable price. We will also be a meeting
place for young professionals, students and employees, and a place for them to
show off their work and to hang out with their colleagues and peers. We will create
an atmosphere with decoration to create expression and promote creative process.
PRODUCT MISSION- provides customers the finest quality beverage in the
most efficient time.
ECONOMIC MISSION- operates and grows at a profitable rate through
sound economic decision.
VISION:
11
12
MANAGEMENT HIGHLIGHTS:
OWNERSHIP:
The Maize Caf Shop is partnership formed by Albert Bonina, Farhana
Alawi. Kimmi Rei Gragas, Jerica Aquino and Kimberly Paladin. Each partner
involve in operation and management of the business.
OUR TEAM:
The ultimate aim of our coffee shop is customer satisfaction. The partners
are energetic professionals with proven skills and with the required expertise. By
our team, we never lack efforts to make every single deal a resounding success.
Working together as well-knit team with a common goal to satisfy customer
by providing quality products at competitive prices, our team consists of the
experienced and dedicated staffs, who work in a team spirit to achieve common
goals. In pursuit for overall excellence, we have evolved pro-active mechanisms and
work culture in introducing new food and beverages to satisfy our customer and
attract new ones.
13
KEYS TO SUCCESS:
14
RISK:
Market Risk
The main risk is monetary and our target market may not patronize our
product because it is locally made.
MANAGEMENT ASPECT:
15
MARKETING HIGHLIGHTS:
MARKET RESEARCH:
Industry Overview
There are no any businesses that serve specialty coffee in front of Far
Eastern University-Manila
MARKETING ASPECT:
We will be very positive in offering a service to satisfy customer needs,
accept suggestion and criticism to improve our business.
We will always be open-minded to those other competitors and will seek
only the best.
MARKET ANALYSIS:
1. Segment rivalry: At present, coffee businesses have high competitors. There are
so many productions and coffee shops, most of which present different quality,
taste and decoration to be factors of choice for customers. Therefore, Maize Caf
Shop would emphasize on quality, taste and image of coffee shop following sales
point. Giving customers more value when compared with their money is ensured
by incorporating good- to-excellent products, which attributes at a lower cost than
16
rivals. The best target is lowest (best) costs and prices compared to rivals offering
products
2. Bargaining power of buyers: Bargaining power of buyers is high because
there are so many products such as several beverages, several food sets and others.
Therefore, it can attract customer to buy products from Maize Caf shop, because
it can respond customer need in variety.
3. Threat of substitute products: For the coffee -drinking lover, in their
opinion, they cannot find some products to substitute coffee. While, other
customers, fruit beverages would be the other choice.
17
PRESENT SUPPLIER:
The main supplier of our corn coffee will be the SUMILAO CORN
COFFEE it is located at Cubao Expo they have their small shop. The supplier for
the coffee ingredients will be the EQUILIBRIUM located along Muntinlupa and
for the other types of coffee would be BOYD and they are located along Shaw
Blvd. For our sugar which is mascuvado sugar the supplier would be Mr. Romeo
Abellon.The schedule for buying the raw materials is every month. Baked goods
will be from the bakery of Sweet Mind located at Multinational Paranque, the
schedule of getting baked goods is every day to make sure that we will offer the
customer fresh pastries, sandwich and cookies
MARKETING STRATEGIES:
Target Markets
Our target markets are young professionals, students and employees who
need a nice, quiet, unique place to relax and do their work and socialize with
friends.
18
WIRELESS ZONE
LOYALTY CARD
A BEST- COST PROVIDER STRATEGY
Giving customers more value when compared with their money by
incorporating good-to-excellent products, which attributes at a lower cost than
rivals. The best target is lowest cost and prices compared to rivals offering
products.
PRODUCT R AND D ACTIVITIES
The aim of product R and D activities is improvement of product designs and
performance features, increased end product and applications. Maize coffee shop
business has to develop and create new products for responding to customer each
season.
PACKAGING STRATEGY
Maize coffee has two types of cups for hot and ice beverages.
HOT BEVERAGE:
Maize has two pattern of hot beverages cup. One is for drinking inside the store
and another is for on the go or the take-out. Both of these have the logo of Maize in
the skin of cups. This strategy establishes brand awareness.
19
COLD BEVERAGE:
For the cold beverage Maize coffee shop will be using plastic cups whether on
the go or drinking inside the store.
WIRELESS ZONE:
Customer target groups are various types such as student, employees, young
professionals and etc. especially student and employees usually use internet
therefore wireless zone at Maize can attract customers.
LOYALTY CARD:
The Maize Caf Shop will offer loyalty card to their valued consumer. If the
consumers avail worth of P200 on our product he can use free one hour internet in
our tablet.
20
MARKETING PROGRAMS:
PRICING STRATEGY:
We will offer two sizes of our coffee drinks, 12 ounce and 20 ounce.
Our pastries and cookies will range from P25-P75
DISTINCTIVE SPACE:
Maize Caf Shop is using a diner style space. The space is easy to recognize
and functional. The space has comfortable atmosphere where our consumer can
relax and enjoy their drinks.
21
FINANCIAL HIGHLIGHTS:
The financial need of our business shall be sourced from partners equity. Each of
the members shall contribute an initial amount of P210, 000 in cash. Half of the
capital will be used for all expense to be incurred during the pre-operating period
and during the half of the year of normal operation. All purchases shall be on cash
basis.
22
SOCIO-ECONOMIC:
Partners will make sure of the observance and God-fearing to all of them.
Will be very much responsible in promoting environmental clean air act and
proper waste disposal.
Taxes assured for the city government.
Provide a relaxing place where customers can spend their free time drinking
coffee after a long tiring day.
Provide jobs to midget to lessen the rate of unemployed
Supports Filipino products
23
SERVICE TO OFFER:
The Maize Caf Shop will offer high quality coffee, tea, cappuccino, frappes
and pastries at very reasonable price. An important part of coffee shop is service
mind. All employees are trained about manner.
Products are produced locally. The distributor of corn coffee is the Sumilao
Corn Coffee from Bukidnon.
24
MENU:
MENU
HOT BEVERAGES
Caf Latte
Caf Mocha
Caramel Caf Latte
Cappuccino
Hot Choc
Espresso
Steamed Milk
Brewed Coffee
ICED BEVERAGES
Choc Chiller
Mocha Chiller
Caramel Chiller
TEA
Green Tea
Chamomile Tea
OTHER BEVERAGE
Iced Tea
Bottled water
12oz.
20 oz.
P70
P85
P85
P75
P90
P60
P65
P25
P80
P95
P95
P85
P100
P70
P75
P35
P80
P85
P85
P90
P95
P95
P60
P55
P65
P95
P30
REG
P15
P45
LARGE
P20
25
MENU
SANDWICHES
Clubhouse
Tuna Sandwich
Egg Sandwich
Chicken Sandwich
COOKIES
CUPCAKES
P110
P95
P75
P80
SINGLE P25
HALF DOZEN P130
SINGLE P28
HALF DOZEN P148
26
Sales
passersby; 20%
students; 50%
professional; 30%
The figure shows that our target market would like to try our corn coffee, 50% for
the students, 30% for young professional and 20% for people who pass by.
12
13
10
9
8
6
6
4
4
2
0
3
2
1
3
2
1
FEU
UST
UE
OTHERS
The figure shows the universities that respond to our question if they will try our
corn coffee.
*the figures shown above are based on questionnaire given to the target
market in order to evaluate the feasibility of this study.
27
POPULATION
10,329
8,735
TARGET MARKET
FAR EASTERN
UNIVERSITY
UNIVERSITY OF THE
EAST
% OF WILLINGNESS
79%
TARGET MARKET
8160
79%
6900
28
PROJECTED SUPPLY:
To compute the projected supply, the researchers interviewed the prospect
competitors of the business to be established regarding the number of operating
hours, price of the coffee they offer, the type of coffee they offer and their number
of years in business.
COMPETITO
R
NO. OF
HOURS
PRICE
TYPE OF
COFFEE
McDonalds
15hrs
25
Jollibee
15hrs
28
Coffee w/
cream
Coffee w/
cream
29
NO. OF YRS.
IN
BUSINESS
3yrs.
6yrs.
price
McDonalds 25
Jollibee
28
Ave.
consumer
s day
125
150
Ave.
No. of Monthly No. of Annual
revenue months revenue months revenue
2,300
3,150
24
24
55,200
75,600
12
12
662,400
907,200
2012
competitor
s
Price
Ave.
consume
s per day
129
154
Ave.
No. of Monthl
revenue months y
revenue
3,225
24
77,400
4,312
24
103,488
Ave.
No. of
revenue months
Monthly No. of
revenue months
Annual
revenue
25
Ave.
consume
r per day
133
3325
24
79800
12
957600
28
158
4424
24
106176
12
1274112
McDonalds 25
Jollibee
28
2013
competitor
McDonald
s
Jollibee
Price
30
No. of Annual
months revenue
12
12
928,800
1,241,85
6
2014
competitor
McDonald
s
Jollibee
price
Ave.
No. of
revenue months
Monthly No. of
revenue months
Annual
revenue
25
Ave.
consume
r per day
137
3425
24
82200
12
986400
28
162
4536
24
108864
12
130636
8
Ave.
No. of
revenue months
3525
24
Monthl
y
revenue
84600
No. of Annual
months revenue
25
Ave.
consume
r per day
141
12
1015200
28
166
4648
24
111552
12
1338624
2015
Competitor Price
McDonald
s
Jollibee
31
Products
No. .of
consu
mers
per
day
18
Brewed Corn
Coffee
Caf latte
18
Caf Mocha
18
Caramel
18
Latte
Cappuccino
18
Hot Choco
18
Espresso
18
Steamed Milk 18
Choco Chiller 18
Mocha
18
Chiller
Caramel
18
Chiller
Green Tea
18
Chamomile
18
Tea
Cookies
18
Cupcakes
18
TOTAL SALES:
%
of
willingnes
s
according
to survey
10%
No. of days
per month
Projected
sales
per
month
No.
of
Month/year
Projected
sales
per
year
25
Projec
ted
sales
per
day
45
24
1080
12
12,960
30%
10%
5%
70
85
85
378
153
76.5
24
24
24
9,072
3672
1,836
12
12
12
108,864
44,064
22,032
10%
2%
5%
5%
35%
20%
75
90
60
65
80
85
135
32.4
54
58.5
504
306
24
24
24
24
24
24
3,240
7,776
1296
1,404
12,096
7,344
12
12
12
12
12
12
38,880
93,312
15,552
16,848
145,152
88,128
15%
85
229.5
24
5,508
12
66,096
5%
5%
60
55
54
45
24
24
1,296
1,080
12
12
25,920
12,960
30%
25%
25
28
135
54
24
24
3,240
3,024
12
12
38,880
36,288
P761,684
Price
32
DR
SALES
COST OF
SALES
GROSS
PROFIT
LESS
OPERATING
EXPENSE:
LEGAL
EXPENSE
MKTG.
EXPENSE
RENT
EXPENSE
REMODELING
SHOP
MACHINERIES
SHOP
SUPPLIES
SHOP
EQUIPMENT
OFFICE
EQUIPMENT
SALARIES
EXPENSE
UTILITIES
EXPENSE
DEPRECIATIO
N EXPENSE
TOTAL
OPERATING
EXPENSE
NET
PROFIT/NET
LOSS:
2011
CR
761,684
DR
81,605
DR
2014
CR
3,568,544.16
275,416.88
680,079
21,200
DR
3,293,127.28
21,200
21,200
9,300
21,200
21,200
9,300
9,300
35,000
35,000
35,000
35,000
35,000
55,000
33,054
.5
99,485
99,485
99,485
99,485
99,485
150,12
5.7
125,11
7.5
1,456,
128
34,000
1,456,
128
34,000
1,456,1
28
34,000
1,456,
128
34,000
1,456,1
28
34,000
43,488
.65
43,488.
65
43,488
.65
43,488.
65
43,488
.65
2,062,
699.35
1,382,
620.30
62,156.50
1,391,680.8
0
33
2015
CR
3,925,39
8.57
316,729.
41
3,608,66
9.16
1,901,446.48
1,900,06
7.51
2011
DR
ASSETS:
CASH
CR
761,684
SHOP SUPPLIES
SHOP
EQUIPMENT
OFFICE
EQUIPMENT
SHOP
MACHINERIES
LIABILITIES
AND
EXPENSES:
UTILITIES
EXPENSE
SALARIES
EXPENSE
RENT EXPENSE
LEGAL EXPENSE
MRKTG.
EXPENSE
REMODELING
EXPENSE
OWNERS
EQUITY
DR
2012
CR
1,149,
552
99,485
99,485
150,125.
7
125,117.
5
33,054.5
3,273,
893.55
99,485
CR
3,568,5
44.16
99,485
2014
DR
2015
CR
3,925,
398.57
99,485
34,000
34,000
34,000
34,000
34,000
1,456,128
1,456,128
1,456,128
1,456,128
35,000
21,200
9,300
35,000
21,200
9,300
35,000
21,200
9,300
1,456,
128
35,000
21,200
9,300
1,050,000
1,050,000
1,050,
000
1,050,000
35,000
21,200
9,300
55,000
1,050,000
34
The researcher had an interview to the said target market to come up with
the aggregate population as tabulated below:
TARGET MARKET
FAR EASTERN UNIVERSITY
UNIVERSITY OF THE EAST
POPULATION
10,329
8,735
TARGET MARKET
FAR EASTERN
UNIVERSITY
UNIVERSITY OF THE
EAST
% OF WILLINGNESS
79%
TARGET MARKET
8160
79%
6900
PROJECTED SUPPLY:
To compute the projected supply, the researchers interviewed the prospect
competitors of the business to be established regarding the number of operating
hours, price of the coffee they offer, the type of coffee they offer and their number
of years in business.
COMPETITO
NO. OF
PRICE
35
TYPE OF
NO. OF YRS.
HOURS
COFFEE
McDonalds
15hrs
25
Jollibee
15hrs
28
IN
BUSINESS
3yrs.
Coffee w/
cream
Coffee w/
cream
6yrs.
price
McDonalds 25
Jollibee
28
Ave.
consumer
s day
125
150
Ave.
No. of Monthly No. of Annual
revenue months revenue months revenue
2,300
3,150
24
24
55,200
75,600
12
12
662,400
907,200
2012
competitor
s
Price
McDonalds 25
Jollibee
28
Ave.
consume
s per day
129
154
Ave.
No. of Monthl
revenue months y
revenue
3,225
24
77,400
4,312
24
103,488
36
No. of Annual
months revenue
12
12
928,800
1,241,85
6
2013
competitor
McDonald
s
Jollibee
2014
competitor
McDonald
s
Jollibee
Price
Ave.
No. of
revenue months
Monthly No. of
revenue months
Annual
revenue
25
Ave.
consume
r per day
133
3325
24
79800
12
957600
28
158
4424
24
106176
12
1274112
price
Ave.
No. of
revenue months
Monthly No. of
revenue months
Annual
revenue
25
Ave.
consume
r per day
137
3425
24
82200
12
986400
28
162
4536
24
108864
12
130636
8
Ave.
No. of
revenue months
3525
24
Monthl
y
revenue
84600
No. of Annual
months revenue
25
Ave.
consume
r per day
141
12
1015200
28
166
4648
24
111552
12
1338624
2015
Competitor Price
McDonald
s
Jollibee
37
SURVEY ANALYSIS:
NO; 37%
YES; 63%
1. The data shows the result regarding the number of willingness in availing the
product that our coffee shop wants to offer. There are 63% of respondents who
answered yes and 37% respondents who answer no. therefore there is a sure
demand that the chosen target market will prefer to avail the services of our
establishment
38
thrice; 34%
once; 29%
twice; 37%
2. The data shows the result regarding the number of times the consumer drink
coffee. There 29% percent who said they drink coffee once a day, there are 37%
respondents who answer they drink coffee twice a day and 34% who answer they
drink coffee thrice a day.
Espresso
Cappuccino
11%
Frappuccino
Corn coffee
17%
22%
50%
3. The data shows the result pertaining to what kind of coffee the consumers
preferred to drink. There 50% who preferred frappuccino, 22% for cappuccino,
17% for espresso and 11 % for corn coffee. Therefore the survey shows that there
are customers willing to try our product which is corn coffee.
39
Sales
NO; 33%
YES; 67%
4. The data shows that 67% of respondents are aware of corn coffee and 33%
respondents are not aware of corn coffee.
100-120; 22%
70-80; 45%
85-95; 33%
5. The data shows the result regarding the question on what they would like their
coffee to cost. P70-80 amounts to 45%, 85-95 got 33% and 22% for 100 above.
Hence, consumers would prefer low prices of coffee depending on what coffee
they would like to drink.
PRESENT SUPPLIER:
40
The main supplier of our corn coffee will be the SUMILAO CORN
COFFEE it is located at Cubao Expo they have their small shop. The supplier for
the coffee ingredients will be the EQUILIBRIUM located along Muntinlupa and
for the other types of coffee would be BOYD and they are located along Shaw
Blvd. For our sugar which is mascuvado sugar the supplier would be Mr. Romeo
Abellon.The schedule for buying the raw materials is every month. Baked goods
will be from the bakery of Sweet Mind located at Multinational Paranque, the
schedule of getting baked goods is every day to make sure that we will offer the
customer fresh pastries, sandwich and cookies
MARKETING STRATEGIES:
Target Markets
Our target markets are young professionals, students and employees who
need a nice, quiet, unique place to relax and do their work and socialize with
friends.
LOYALTY CARD
A BEST- COST PROVIDER STRATEGY
Giving customers more value when compared with their money by
incorporating good-to-excellent products, which attributes at a lower cost than
rivals. The best target is lowest cost and prices compared to rivals offering
products.
PRODUCT R AND D ACTIVITIES
The aim of product R and D activities is improvement of product designs and
performance features, increased end product and applications. Maize coffee shop
business has to develop and create new products for responding to customer each
season.
PACKAGING STRATEGY
Maize coffee has two types of cups for hot and ice beverages.
HOT BEVERAGE:
Maize has two pattern of hot beverages cup. One is for drinking inside the store
and another is for on the go or the take-out. Both of these have the logo of Maize in
the skin of cups. This strategy establishes brand awareness.
42
COLD BEVERAGE:
For the cold beverage Maize coffee shop will be using plastic cups whether on
the go or drinking inside the store.
WIRELESS ZONE:
Customer target groups are various types such as student, employees, young
professionals and etc. especially student and employees usually use internet
therefore wireless zone at Maize can attract customers.
LOYALTY CARD:
The Maize Caf Shop will offer loyalty card to their valued consumer. If the
consumers avail worth of P200 on our product he can use free one hour internet in
our tablet.
MARKETING PROGRAMS:
PRICING STRATEGY:
We will offer two sizes of our coffee drinks, 12 ounce and 20 ounce.
43
DISTINCTIVE SPACE:
Maize Caf Shop is using a diner style space. The space is easy to recognize
and functional. The space has comfortable atmosphere where our consumer can
relax and enjoy their drinks.
44
PRACTICES OF COMPETITION:
STARBUCKS COFFFEE:
45
STRONG POINT
WEAKNESS POINT
Leader in premium fresh coffee
Cost of toasted bean transport
business and they have already
from U.S.A, cost of fresh bean
make consumer loyalty.
from Kenya and Costarica
They have more selling experience
High cost of management
in coffee all over the world
Indirect competitor- who sells product in a different way, that is alternating choice
to purchase In this case, indirect competitor is fruit beverage shop nearest to Maize
Caf Shop. However, that shop is small and sells only juice, shakes or refreshment.
Therefore, it does not affect the coffee shop so much.
STRONG POINT
They have already have brand
image to the customer.
They offer breakfast meal
McDonalds
STRONG POINT
They also offer breakfast meal
and some establishment have Mc
WEAKNESS POINT
They only serve coffee and hot
chocolate during breakfast time
WEAKNESS POINT
Slow service
46
Caf inside
47
OPPORTUNITIES
THREATS
No same competitor near the shop
New entrant
Growing population of coffee
High competitor like Starbucks
drinkers
TECHNICAL ASPECTS:
Raw materials will be obtained during its freshness from the source
Management will provide cleanliness of the shop especially the products for
the satisfaction of our consumer.
OPERATION PROCESS:
GREETINGS
ORDERING
PAYMENT
SERVING
48
GREETING
1. When the customer enters our shop, he/she will be greeted by our staffs politely.
2. The customer will choose to our different coffee variants.
3. The customer will pay the amount
4. After paying, the customer will wait, sit back and relax and the order will be
served.
5. When the customer leaves the shop, he/she will be greeted by our staffs. Have
an a-maize-ing day
STEP BY STEP PROCEDURES:
ESPRESSO
1. Clear the counter space for your cappuccino machine. Make sure all controls are
off before plugging in.
2. Fill the water reservoir to its maximum fill point, which should be labeled on the
reservoir.
3. Turn the machine on.
49
4. Remove the machine's port filter and place ground espresso into the port filter
cup.
5. Press the grounds using a built-in tamper or a hand tamper. Tap the side to
release lodged grounds and repeat the process.
6. Put the filled port filter back into the machine, sliding and locking it into place.
Place a demitasse cup or shot glass, or two for a double shot, under the filter.
7. Turn on the brew button to begin pulling espresso. A double shot normally takes
15 to 25 seconds but you can turn the brew off once the cup is full.
FROTH MILK
1 Fill chilled metal pitcher with milk about 1/3 to 1/2 full. We use whole milk for
best result.
2. Turn on the frothier
3. Pour the espresso into a mug. Pour the milk on top, concentrating on holding the
foam back with a spoon until the mug is 1/2 full. Spoon the foam onto the espresso
and milk mixture.
50
4. Add any flavoring syrup with the espresso and dress the top of the finished
cappuccino with cinnamon or nutmeg for extra flavor.
FRAPUCCINO
1 Brew a pot of double-strength dark roast coffee in your coffee maker or Cup of
Espresso in your espresso machine/maker
2 Chill the coffee or espresso in your fridge or freezer before putting it in your
blender.
3 Blend all ingredients, with the exception of ice, on high speed until the sugar or
sugar alternative has dissolved. Include any flavored syrups as well. Blend for
approximately 20-30 seconds.
4 Add ice and blend until the mixture is smooth and thick in its consistency.
5 Finish with any toppings and enjoy.
51
LABOR REQUIREMENT:
All employees that will be hired in our establishment must present all legal
papers.
NBI CLEARANCE
SSS
OTHER ID such as VOTERS I.D and POSTAL I.D
BARANGAY CLEARANCE
MEDICAL CERTIFICATE
STAFFING:
52
We will hire FOUR midget 2 boys and 2 girls. We will also hire 2 barista either
a boy or a girl
QTY.
PRICE
TOTAL
SPOON
85pcs.
13
1105
BREADKNIFE
85pcs.
15.50
1317.5
FORK
85pcs.
14.50
1232.5
SAUCER
85pcs.
10
850
CUP
85pcs.
15
1,275
TISSUE
1500pcs.
TRAY
30pcs.
STRAW
350pcs.
300
95
2,850
220
53
1500pcs.
13.25
19,875
1500pcs.
11.75
17,625
1500pcs.
16.50
24,750
1500pcs.
12, 000
SUGAR PACKETS
1500pcs.
2.25
3,375
CREAM PACKETS
1500pcs.
3.75
5,625
SUMILAO CORN
COFFEE
4kilo
85
510
TORONY SYRUP
2btl.
350
700
BOYD COFFEE
4 kilo
225
900
CHOCOLATE
4btl.
270
1,100
CARAMEL
4btl.
250
1,000
CINNAMON POWDER
3btl.
375
1,125
PURIFIED WATER
AGUA BEST
50gal.
30
1,500
TOTAL SHOP
SUPPLIES:
SHOP EQUIPMENT
P99,485
QTY.
PRICE
54
TOTAL
6pcs.
990
5,880
CUSHION CHAIR
4pcs.
950
3,800
STOOL CHAIR
6pcs.
1,360
8,160
3 SEATER CHAIR
4pcs.
4,198
16,792
SPOTLIGHT
2pcs.
240
480
SHELL LIGHT
1pc.
BEAM LIGHT
4pcs.
520
2,080
4SEAT TABLE
2pcs.
450
900
LONG TABLE
2pcs.
1500
3,000
2 SEAT TABLE
4pcs
450
1,800
EXHAUST FAN
4pcs
595
2,380
ELECTRIC FAN
2pcs.
500
1,000
AIRCON STAND
1pc.
AIRCON BEAM
2pcs
AIRCON (1HP)
2pcs.
4,260
PASTRY DISPLAY
1pc.
18,655
REFRIGERATOR
1pc.
14,635.95
WI-FI
1pc.
2,500
BOOKSHELF
1pc.
6,328.75
MAGAZINES
10pcs
7,564
11,200
7,200
85
55
14,400
850
BOOKS
10pcs.
500
5000
COLORED CHALK
2pcs.
30
60
BLACKBOARD
2pcs.
100
200
PAINTINGS
8pcs.
1,300
10,400
AD SIGNAGE W/
LIGHT
1pc.
4,300
CCTV CAMERA
1pc.
3,500
TOTAL SHOP
EQUIPMENT:
P 150,125.7
SHOP
MACHINERIES
QTY.
TOTAL
CAPPUCCINO
1pc
6,384.50
BLENDER
1pc.
5,718.25
ESPRESSO MACHI
1pc
8,940
FRAPPUCCINO
1pc
12,011.75
TOTAL SHOP
MACHINERIES:
33, 054.50
RAW MATERIALS:
SOURCE OF MATERIALS:
56
We are proud to say that our products are locally made because we want to
show our support for Filipino products.
ORGANICALLY-grown coffee made from sun-dried native yellow corn
grains by the celebrated farmers of Sumilao, Bukidnon has invaded and captured
the upscale cafes at the heart of the nation's capital. Corn coffee isnt even brewed
but it really tasted like real coffee and it is healthier alternative because Corn
Coffee has NO caffeine and No preservatives.
BUSINESS LOCATION:
57
The Maize Caf Shop is in front of Far Eastern University, along Nicanor Reyes
Street.
The place is in a good location to put up a business like coffee shop as it is located
at the university belt which is surrounded by a lot of schools, colleges and
universities. Our target markets are young professional, student and employees
which are most likely to be found in this place.
59
Dont store coffee near hot places or sunlight because it will lose its aroma
quickly.
Dont keep coffee in refrigerator because coffee will absorb food odor,
taking coffee container in and out from refrigerator several times will lead to
humidity.
Grinding coffee beans to stock should not exceed more than one month; the
shop should grind suitable quantity of coffee beans for consumers.
ORGANIZATIONAL PLAN:
60
Partners will make sure of the observance and God-fearing to all of them.
61
Will be very much responsible in promoting environmental clean air act and
proper waste disposal.
Taxes assured for the city government.
Provide a relaxing place where customers can spend their free time drinking
coffee after a long tiring day.
Provide jobs to midgets to lessen the rate of unemployed
Supports Filipino products
ORGANIZATIONAL PLAN:
LEGAL FORM OF BUSINESS:
62
The management will apply from the local government unit concerned
pursuant to Executive Order No. 71 and 72 for the approval of plans for coffee
shop establishments of the following
GENERAL
MANAGER
63
STORE MANAGER
CREW
ACCOUNTA
NT
CASHIE
RRR
There are functioning groups within the company; production, sales and
marketing and general and administrative.
Production involves the barista and the staffs or crews.
General and Administrative involves the Store manager. Manage the facilities,
equipment, inventory, payroll and other basic operation process.
This chart shows that Maize Coffee Shops organization chart, which presents
procedure of duty, evaluate and control quality in business.
RESPONSIBILITIES/ROLES:
STORE MANAGER- ultimately responsible for the day-to-day operations (or
management) of a retail store. All employees working in the store report to the
store manager. A store manager reports to a district or general manager.
64
STAFF- full-time employee but they work in period in time; can be a cashier or
assists the customer.
ACCOUNTANT- records the account and any financial transaction of the business.
QUALIFICATION OF STAFF/SERVICE CREW:
MALE/FEMALE
MIDGET
18YRS.-25YRS. OLD
HAS 1YEAR EXPERIENCE IN SAID JOB WOULD BE AN
ADVANTAGE
WILLING TO BE TRAINED
QUALIFICATION OF BARISTA:
MALE/FEMALE
18YRS.-25YRS. OLD
HAS 2 YEARS EXPERIENCE IN SAID JOB
SECURITY GUARD:
MUST BE AN EXPERIENCE SECURITY GUARD
MUST BE A LICENSED SECURITY
MANAGEMENT TEAM:
We will share management and supervisory responsible equally.
65
LABOR BENEFITS
SSS
PHILHEALTH
13TH MONTH PAY
ADMINISTRATION EXPENSE:
DESCRIPTION
MONTH
YEAR
SECURITY GUARD
30,000
720,000
66
BARISTA1
426
10,224
BARISTA2
426
10,224
CREW1
426
10,224
CREW2
426
10,224
CREW3
426
10,224
CREW4
426
122,688
122,688
122,688
122,688
122,688
122,688
10,224
1,456,128
TOTAL
*P426.00 is the basic salary of the employee per day based on the regulatory
board of Department of Labor and Employment (DOLE).
OFFICE EQUIPMENT:
MATERIALS
QTY.
PRICE
OFFICE CHAIR
1,375
OFFICE TABLE
1,920
OFFICE CABINET
2,415
COUNTER CABINET
1,830
COMPUTER
18,500
CASH REGISTRY
6,397.5
TABLET
13,000
67
78,000
TRASH BIN
250
1,000
SOFA
3,250
6,500
FIRE EXTINGUISHER
1,200
2,400
MANAGERS
UNIFORM
250
1,500
STAFF UNIFORM
150
9,00
EXHAUST FAN
595
2,380
TOTAL OFFICE
EQUIPMENT
P 125,117.5
68
LABOR REQUIREMENT:
All employees that will be hired in our establishment must present all legal
papers.
NBI CLEARANCE
SSS
OTHER ID such as VOTERS I.D and POSTAL I.D
BARANGAY CLEARANCE
MEDICAL CERTIFICATE
STAFFING:
We will hire FOUR midget 2 boys and 2 girls. We will also hire 2 barista either
a boy or a girl
RULES AND REGULATION:
69
70
MANAGEMENT TEAM:
We will share management and supervisory responsible equally.
LABOR MARKET ISSUE:
There are midgets looking for a work not part time but full time, we want to
fill that need and help them to build confidence in their selves.
OPERATION OF BUSINESS:
Our business will operate till 12 in the midnight. The store will open at 7 in
the morning
71
Schedule of Employees
Morning Schedule
Employees
Midget 1
Midget 2
Barista 1
Time In
6:00 am
6:00 am
6:00 am
Time Out
2:00 pm
2:00 pm
2:00 pm
Break
10:00 - 10:30 am
10:30 - 11: 00 am
9:30 - 10: 00 am
Evening Schedule
Employees
Midget 3
Midget 4
Barista 2
Time In
2:00 pm
2:00 pm
2:00 pm
Time Out
11:00 pm
11:00 pm
11:00 pm
72
Break
5:30 - 6:00
pm
6:00 - 6:30
pm
6:30 - 7:00 pm
LABOR BENEFITS:
SSS
PHILHEALTH
13TH MONTH PAY
SERVICE INCENTIVE LEAVE
PATERRNITY LEAVE
MATERNITY LEAVE
*Service Incentive Leave, Paternity and Maternity Leave are based on Article
95 of the Labor Code of the Philippines.
ADMINISTRATION EXPENSE:
DESCRIPTION
MONTH
YEAR
SECURITY GUARD
30,000
720,000
73
BARISTA1
426
10,224
BARISTA2
426
10,224
CREW1
426
10,224
CREW2
426
10,224
CREW3
426
10,224
CREW4
426
10,224
122,688
122,688
122,688
122,688
122,688
122,688
1,456,128
TOTAL
*P426.00 is the basic salary of the employee per day based on the regulatory
board of Department of Labor and Employment (DOLE).
OCT
NOV DEC JAN
FEB
1 2 3 4 1234 123412341 2 3 4
74
*the figure shows the pre-operating expense of the business from registration of the
business until ordering of the first month business operation.
PRODUCTION COST:
LEGAL EXPENSE
Business Permit
DTI Requirments
Barangay Clearance
BIR Registration
Fire Perit
Sanitary Permit
Marketing/Promotion
Expense
Rent Expense
P15,500
P2,400
P400
P1,700
P500
P600
P 21,000
P9,300
55, 000x3
P165,000
75
Remodeling
PURCHASING
EXPENSE
Milk
Robusta Coffee
Corn Coffee
P45,000
980
700
Vanilla Syrup
Chocolate Syrup
Whipped Cream
Sugar
510
1,100
1,100
1,850
350
Torony Syrup
700
Boyd Coffee
900
1,000
Caramel Syrup
Cinnamon Powder
EQUIPMENTS/TOOLS
1,125
SPOON
1105
BREADKNIFE
1317.5
FORK
1232.5
SAUCER
850
CUP
1,275
TISSUE
300
TRAY
2,850
STRAW
220
19,875
76
2ooz.
DOME COLD CUP 12oz. 17,625
HOT CUPS 2o oz.
24,750
12, 000
SUGAR PACKETS
3,375
CREAM PACKETS
5,625
PURIFIED WATER
AGUA BEST
1,500
5,880
CUSHION CHAIR
3,800
STOOL CHAIR
8,160
3 SEATER CHAIR
16,792
SPOTLIGHT
480
SHELL LIGHT
7,564
BEAM LIGHT
2,080
4SEAT TABLE
900
LONG TABLE
3,000
2 SEAT TABLE
1,800
EXHAUST FAN
2,380
ELECTRIC FAN
1,000
AIRCON STAND
11,200
77
AIRCON BEAM
14,400
AIRCON (1HP)
4,260
PASTRY DISPLAY
18,655
REFRIGERATOR
14,635.95
WI-FI
2,500
BOOKSHELF
6,328.75
MAGAZINES
850
BOOKS
5000
COLORED CHALK
60
BLACKBOARD
200
PAINTINGS
10,400
AD SIGNAGE W/
LIGHT
4,300
CCTV CAMERA
3,500
CAPPUCCINO
6,384.50
BLENDER
5,718.25
ESPRESSO MACHI
8,940
FRAPPUCCINO
12,011.75
OFFICE CHAIR
1,375
OFFICE TABLE
1,920
78
OFFICE CABINET
2,415
COUNTER CABINET
1,830
COMPUTER
18,500
CASH REGISTRY
6,397.5
TABLET
78,000
TRASH BIN
1,000
SOFA
6,500
FIRE EXTINGUISHER
2,400
9,00
EXHAUST FAN
2,380
79
SUMMARY ASSUMPTION:
If our supplier increases their price, we will have other supplier which is
the Sunrise Coffee and can be bought at Robinson Ermita. If the price
still increase, we will be the one to produce the corn coffee and engage
on how corn coffee is made.
The area coverage of the shop is along FEU, R.Papa St Nicanor Avenue.
We chose midget to be our staff/crew because we want to give
opportunities to them and it is unique style of shop because there is no
coffee shop whos staff/crew are midget.
Our shop will not operate during Sundays because there are no students
and employees during that day.
Our security guard will come from the agency of Sikap Security Service
The furniture and fixtures of our shop are bought at Mandaue Foam
The shop will always follow the government regulation when it comes to
sanitation and fire inspection, business permit and taxes.
Our shop supplies will be ordered well for 1 month to our supplier
which is the Philex Paper located at Muntinlupa. If they tend to increase
their price our substitute supplier will be Pinoy Papel located at
Alabang.
After 5years if sales continuously increase the management will done a
free delivery service to reach out more customer.
80
Expense on labor cost remain the same for the first 3years then due to
increase sales it is necessary to hire 2 more staff to maintain quality and
fast service.
To ensure the safety of the shop we have the security and we will install
CCTV camera.
EQUIPMENTS:
81
Cake Display
82
Torani Syrup
MACHINERIES:
83
Cinnamon
Frappuccino Machine
Blender
Cappuccino Machine
Espresso Machine
FURNITURES:
LONG CHAIR
STOOL BAR
84
BUBBLE CHAIR
CUP CHAIR
2SEAT TABLE
CUSHION CHAIR
LONG TABLE
FIXTURES:
Ball Light
BLACKBOARD
Spotlight
Shell Light
BOOKSHELF
85
AIRCON
BEAM AIRCON
STAND AIRCON
CCTV CAMERA
OFFICE EQUIPMENT:
CASH REGISTRY
TELEPHONE
86
OFFICE CHAIR
TABLET PC
FIRE EXTINGUISHER
OUR PRODUCTS:
Cupcakes
Sandwich
cookies
Coffee
Brownies
87
UNIFORM:
EMPLOYER
EMPLOYEE
88
89
90