Name: Sana Hashmi

Currently employed: MSK Trading Company

Designation: Human Resource Executive

Title of the Project

A STUDY ON EMPLOYEE WORK & JOB SATISFACTION IN ACCENTURE
SERVICES PVT LTD

Problem Statement
Company Profile
Accenture is a global management consulting, technology services and
outsourcing company, with approximately 281,000 people serving clients in
more
than
120
countries.
Combining
unparalleled
experience,
comprehensive capabilities across all industries and business functions, and
extensive research on the world's most successful companies, Accenture
collaborates with clients to help them become high-performance businesses.
The company generated net revenues of US$28.6 billion for the fiscal year
ended Aug. 31, 2013.
Our "high performance business" approach builds on our expertise in digital,
strategy, technology and outsourcing to help clients perform at the highest
levels so they can create sustainable value for their customers and
shareholders. Using our industry knowledge, service-offering expertise and
technology capabilities, we identify new business and technology trends and
develop solutions to help clients around the world:
About Problems
The company has been facing the problem of increasing job dissatisfaction
level at the employees end and the dip in the business prospects in recent
times. Employee morale has been reduced as a result they are not able to
understand the clients perspective Quality of Services and their exact
requirements and expectations. Though, there have been many reasons for
the drop in business, lack of job satisfaction of employees appears to be
one of the key reasons. The turnover has dropped from last year. Their
manpower turn over has too increased over the last year.

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Why is the Particular Topic Chosen

I am pursing MBA in HR and have been observing that the evaluation of the
employee job satisfaction level is very important because a happy worker is
a productive worker. Employees attitudes are of utmost important to
management because they affect organizational behavior in particular,
attitudes relating to job satisfaction which are of major interest.

What contribution would the project make and to whom

This Project would help the business in the following areas:

Increase Employee Focus

Better utilization of Resources

Improved Employee Communication

Monitoring and Measurement

1. Objectives and Scope

Objective
The objective of my project is to evaluate the employee satisfaction
level of the employees in this company and suggest remedial measures.

Scope
My Study will be confined to
a) Present employees
b) Some past employees

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c) Customers

2. Methodology
Primary Data
For obtaining the Primary data for the project, I propose to use
two research instruments i.e. Questionnaire and Structured
Interviews:
a.

Questionnaire
I. Sample Size
II. Sample Composition
i. Manager / Staff
ii. Heads of departments/ Sr. Staff
05
iii. Supervisors/Workers
10
iv. Past Employees

25

05
:
:

10

b. Structured Interviews
I. Sample Size
II. Sample Composition
i. Manager / Staff
ii. Heads of departments/Staff
2
iii. Supervisors / Workers
2
iv. Past Employees
v. Customers / Buyers
2

2
:
:

2
:

Secondary Data

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I propose to get the secondary data from:

A. Previous in house studies done in the COMPANY
B. Earlier complaints/ letters of customers/ buyers/ past
employees

3. Chapter Scheme
The Chapter Scheme in the project report is planned to be as under:
i.

Chapter 1

Introduction

ii.

Chapter 2

Objective and Scope

iii.

Chapter 3

Theoritical Perspective /

iv.

Chapter 4

Methodology

v.

Chapter 5

Data Collected

vi.

Chapter 6

Data Analysis

vii.

Chapter 7

Finding of the Study

viii.

Chapter 8

Recommendations

ix.

Chapter 9

Conclusion

x.
xi.

Appendices and Annexure

Bibliography

Name of the organisation and place where project is to be

conducted
ACCENTURE SERVICES PVT LTD- BANGALORE

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Name and designation of project guide

ASHISH VERMA- HR MANAGER

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