COMPETENCY BASED LEARNING MATERIAL

Sector:
TOURISM
Qualification Title: HOUSEKEEPING NC II
Unit of Competency:
Module Title:

OUR LADY OF TRIUMPH INSTITUTE OF TECHNOLOGY

Baadero, Ozamiz City
Tel. no. 088-521-2653, 088-545-9078
Email: ourladyoftriumph@yahoo.com

HOW TO USE THIS COMPETENCY- BASED LEARNING MATERIAL

Welcome!
The unit of competency "Provide housekeeping services to the guest contains
knowledge and skills and attitude in promoting career growth and advancement, specially to
integrate personal objectives with organizational goals set and meet work priorities and maintain
professional growth and development.
The module:"Provide housekeeping services to the guestscontains training materials and
activities for you to complete.
In this module, you are required to go through a series of learning activities in order to
complete each learning outcomes of the module. In each outcomes, there are Information Sheets,
Self-Checks, task Sheets and Job Sheets. Follow and perform the activities on your own.
If you have questions, do not hesitate to ask for assistance from your facilitator.
Talk to your trainer and agree on how youll organize the training of this unit. Read
throughthe learning guide carefully. It is divided into sections that cover all skills and
knowledge you need to complete in this module.
Work through all the information and complete the activities in each section. Read all
information sheets and complete the self-check, suggested references are included to
supplement the materials provided in this module.
Your instructor will be your trainer, supervisor or manager who is there to support you
and show you the correct way of doing things covered in your training.
Your trainer will tell you about the important things you need to consider when you
complete the activities. It is important that you listen and take notes.
You will be given an opportunity to ask questions and practice on the job.
Make sure you practice your new skills during regular work shifts in order to improve
your speed, memory and self-confidence.
Communicate to your work mates with relevant experiences and ask for their guidance.
Use the self-check questions to test your own progress.

Housekeeping
NC II

Date Developed:
Developed by:
Kristine Faith C. Sunico

Document No.:
Issued by:
Page No.:
Revision
1
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When you are ready, ask your trainer to observe you in performing the activities
stipulated in the competency-based learning materials.
After finishing this activities, ask for written feedback on your progress. Your trainer
keeps feedback/pre-assessment report. When you have successfully completed each
element, ask your trainer to mark on the reports that are ready for assessment.
When you have completed in this module, and confident that you have had the sufficient
expertise, your trainer will arrange an appointment with registered assessor to assist you, the
result of you, the result of your assessment will be recorded in your Competency
Achievement Report.

HOUSEKEEPING NC II
COMPETENCY BASED LEARNING MATERIALS

LIST OF COMPETENCIES

No.

Unit of
Competency

Module Title

Code

01

Provide
Housekeeping
Services to Guest
Prepare Rooms for
Guest
Clean Premises
Provide Valet
Service
Laundry Linen and
Guest Clothes

Providing
housekeeping
services to guests
Preparing rooms for
guests
Cleaning premises
Providing valet
services
Laundering linen
and guests clothes

TRS512307

02
03
04
05

TRS512308
TRS512309
TRS512310
TRS512311

MODULE CONTENT
UNIT OF COMPETENCY: Provide Housekeeping Services to Guests
Housekeeping
NC II

Date Developed:
Developed by:
Kristine Faith C. Sunico

Document No.:
Issued by:
Page No.:
Revision
1
#:
_______

MODULE TITLE

Providing Housekeeping Services to Guests

MODULE DESCRIPTION :
SUGGESTED DURATION:

This unit covers the knowledge, skills and attitude in

providing general housekeeping services to guests.
80 hrs.

LEVEL OF QUALIFICATION NC II
PREREQUISITE

SUMMARY OF LEARNING OUTCOMES:

LO 1 Identify and perform different housekeeping services

LO 2 Handle housekeeping request
LO 3 Advice guest on room and housekeeping equipment

Learning outcome summary

LEARNING OUTCOME NO. 1

Provide Housekeeping Services to Guest

CONTENTS:
1.
2.
3.
4.
5.
6.
7.

Hotels codes and regulation

Interpersonal skills: communication and listening skills
Upselling and selling techniques
Basic operational skills on facilities and equipment
Personal hygiene
Hotel organizational structure: departments and its function Rank and File
Preparing requisitions for maintenance services.

ASSESSMENT CRITERIA:
1. Guest Arrival list and guest history are reviewed base on guest folio.

2. Guest is greeted and acknowledged by use of name whenever possible.

3. Upselling and selling techniques are prepared accordance with industry
policy and procedure.
4. Guests are courteously advised on correct usage of the equipments.
5. Malfunctions are promptly reported accordance in standard Operating
Procedure, and where possible, alternative arrangements are made to
meet the guest needs.
6. All collection time for requested equipment is agreed upon where
appropriate.
7. Coordination with other department is done in accordance with hotels
organizational structure and its function.
8. Guests request are noted and coordinated with other department
concerned.
CONDITIONS:
The trainee/student must be provided with the following:

Tools

Equipments

Tapes
brochures/manuals
guest folio/guest list
caution sign

telephone
computer
shower( with hot and cold)
refrigerator
electric fan
air conditioning unit
shelves
alarm clock
television and video player

Housekeeping
NC II

Materials/Supplies
pen and paper
housekeeping/FO forms
operating manuals
room supplies and amenities

Date Developed:
Developed by:
Kristine Faith C. Sunico

Document No.:
Issued by:
Page No.:
Revision
1
#:
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LEARNING ACTIVITIES
Learning Activities

Special Instructions

1. Read the information Sheet no.

Perform all activities required by the

2-1.1
2. Answer Self- Check no. 2-1.1

module.
Compare answer with Answer Key

3. View DVD No. 2-1.1

Record all important details observed

in the video presentation.

4. Return Demonstration

Compare Performance to Checklist

INFORMATION SHEET NO. 2-1.1

Providing Housekeeping Services to the Guests
Learning Objectives:
After reading this Information Sheet you should be able to:

Housekeeping
NC II

Date Developed:
Developed by:
Kristine Faith C. Sunico

Document No.:
Issued by:
Page No.:
Revision
1
#:
_______