QUESTIONNAIRE (for Customers)

N. G. Bedekar College of Commerce, Thane

Researcher: Prathamesh Gawande

Guide:

I have undertaken a research work on Loan Services provided by

Saraswat Co-operative Bank. Kindly provide your frank opinions. I thank you for
sparing your valuable time for answering this questionnaire. The information given will be
used for research purpose only under strict confidentiality.
________________________________________________________________________
A) PERSONAL DATA
(Please tick the appropriate answer)
1. Name of Respondent:_______________________________________
2. Age Group ( Yrs) : 18- 35
3. Gender
4. Education

36-50 50 60

Sr.Citizens

: Male Female
: Under-Graduate

Graduate

Post Graduate

5. Office Address:_____________________________________________________
________________________________________________________________________
________________________________________________________________________

1. From how many years you are associated with this bank?
Less than 1 year
1-5 years
More than 5 years
2. How do you come to know about the loan schemes of the Saraswat bank?
News Paper

Television

3. Which one is most preferred by you from these types of Retail loans?
Vastu Siddhi Housing Loan
Super Fast Car Loan
Saraswati Education Loan
Advance Against RBI Bonds

4. Are you aware all terms and conditions of home loans?

Yes

No

5. Are you satisfying with the interest rate charges by Saraswat bank?
Yes

No

6. Do you agree that Saraswat banks loan processing is fast?

Yes

No

7. Do you agree that the after loan services provided by Saraswat bank are best as
compare to other bank?
Strongly agree
Agree
Strongly Disagree
Disagree
8. Does the cost of NRI loan is appropriate, according to your demand?
Strongly agree
Agree
Strongly Disagree
Disagree

9. Are you satisfied with the employees behavior of the bank?

Yes

No

10. Does the bank give any discount upon loan services?
Strongly agree
Agree
Strongly Disagree
Disagree
11. Are you satisfied by the time taken in sanctioning the loan?
Yes

No

12. Which grade you want to give of Loan schemes of the bank?
Excellent
Good
Average
Below Average

Date:
Place: Thane

_____________
Signature

!!! Thank you for your valuable time & efforts!!!