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Shane Gray; Vicky Roberts; John Stearns; Tameka Wilson

Siena Heights University


LDR601
Dr. James Loughran
February 19, 2016

2B OR NOT 2B
Presents
LEADERSHIP CASE
PROBLEM B

Introduction
Leadership case problem B (p. 304)
Ashley wants to boost teamwork (pp. 304305)
Reference:
DuBrin, A. (2016). Leadership Research
Findings, Practice, and Skills (8th Ed.).
Boston, MA: Cengage Learning.
2/19/2016
LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson, T. Gray,S.

Overview
Ashley, an Insurance Company Employee:
New Team Leader
Very Excited to be Chosen
Objective Improve Customer Service

DuBrin, A. (2016). Leadership Research Findings, Practice, and Skills (8th Ed.). Boston, MA: Cengage Learning.

2/19/2016
LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson, T. Gray,S.

Ashleys Plan
Frequent, in person, meetings:
Purpose discuss how service would
improve
Delegation inform the team of their
authority
Goal improve efficiency
Responsibilities each members
obligations
2/19/2016

Team Projectsales,
underwriting,
and claims
LDR601 Winter 2016 -i.e.,
- Roberts, V. Stearns,
J. Wilson, T. Gray,S.

Team Concerns
George: more work, same pay
Roz:

questioning the team concept, new


responsibilities cause confusion.

DuBrin, A. (2016). Leadership Research Findings, Practice, and Skills (8th Ed.). Boston, MA: Cengage Learning.

2/19/2016

LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson, T.


5 Gray,S.

Ashleys Leadership Style


The Company Line
Trust Me
Just Go Along

DuBrin, A. (2016). Leadership Research Findings, Practice, and Skills (8th Ed.). Boston, MA: Cengage Learning.

2/19/2016

LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson, 6T. Gray,S.

Four Month Evaluation


According to James, Ashleys Boss:
Not meeting expectations
Policies Are Slow
Slow Claims Settlements
No Decline in Customer Complaints

Other Teams are Progressing

DuBrin, A. (2016). Leadership Research Findings, Practice, and Skills (8th Ed.). Boston, MA: Cengage
Learning.

2/19/2016

LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson,7 T. Gray,S.

TEAM 2B OR NOT 2B ANALYSIS


Question One: How can Ashley be a more
effective team leader?
Identifying key points of a team mission
statement
What the common goal is and how are we
going to get there
The importance of keeping the target goal
in sight; vision

DuBrin, A. (2016). Leadership Research Findings, Practice, and Skills (8th Ed.). Boston, MA: Cengage Learning.

2/19/2016

LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson, 8T. Gray,S.

ANALYSIS CONTINUED Q1
Transparency
Trust within the team and team leader
Transparency helps establish growth and
efficiency

Team cooperation

DuBrin, A. (2016). Leadership Research Findings, Practice, and Skills (8th Ed.). Boston, MA: Cengage Learning.

2/19/2016

LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson,9 T. Gray,S.

ANALYSIS CONTINUED Q1
Working together is more productive than
working independently when a target goal
is paramount
Cooperation within the team instill
negative issue to come to the surface,
while positive issue invokes synergy and
drive.
Self-identity

DuBrin, A. (2016). Leadership Research Findings, Practice, and Skills (8th Ed.). Boston, MA: Cengage Learning.

2/19/2016

LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson, T.


10Gray,S.

ANALYSIS CONTINUED Q1
Team member have a feeling of
importance when their expertise is
identified
Consensus
Agreement with self-governance on
concepts and new ideas are alleviated
through protocol

DuBrin, A. (2016). Leadership Research Findings, Practice, and Skills (8th Ed.). Boston, MA: Cengage Learning.

2/19/2016

LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson, 11


T. Gray,S.

ANALYSIS CONTINUED Q1
Conferring on a regular bases and
involvement in communication
electronic and face to face
DuBrin, A. (2016). Leadership Research Findings, Practice, and Skills (8th Ed.). Boston, MA: Cengage
Learning.

Optimism is the faith that leads to achievement, nothing can


be done without optimism.
Helen Keller
Keller, H. (1903) Optimism: My Key of Life. New York: T.Y. Crowell.

2/19/2016

LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson, T.12


Gray,S.

ANALYSIS CONTINUED Q2
Question Two: What can Ashley do to get
her team more interested in functioning as
a team?
Converting Behavior to Teamwork
*Lead with inspirational assessment
*Explain change
*Future vision created by teamwork
DuBrin, A. (2016). Leadership Research Findings, Practice, and Skills (8th Ed.). Boston, MA: Cengage Learning.

2/19/2016

LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson,13T. Gray,S.

ANALYSIS CONTINUED Q2
*Emphatically listen to concerns
*Create trust
*Face new reality
*Firm sense of direction
DuBrin, A. (2016). Leadership Research Findings, Practice, and Skills (8th Ed.). Boston, MA: Cengage Learning.

2/19/2016

LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson, 14


T. Gray,S.

ANALYSIS CONTINUED Q2
*Transformation to team behavior
*Increased performance
*Organizational growth
DuBrin, A. (2016). Leadership Research Findings, Practice, and Skills (8th Ed.). Boston, MA: Cengage Learning.

"One life is all we have and we live it as we believe in living it, but to
sacrificewhatyou are and to live without belief, that is a fate more
terrible than dying".

JOAN OF ARC
Quotes from the trial of Joan of Arc (n.d.). InBiography Online.Retrieved January 26,
www.biographyonline.net

2/19/2016

2016 from

LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson,


15 T. Gray,S.

ANALYSIS CONTINUED Q3
Question Three: Based on whatever
information you have found in the case,
what is your evaluation of Ashleys
charisma?
Areas to improve Ashleys CHARISMA:
Enhance Communication Skills
Trust Building
Enthusiasm

DuBrin, A.LDR601
2/19/2016
Winter 2016
- Team Project
- Roberts,
Stearns,
J.thWilson,
16
T. Gray,S.
(2016). Leadership
Research
Findings,
Practice, V.
and
Skills (8
Ed.). Boston,
MA: Cengage
Learning.

ANALYSIS CONTINUED Q3
Self Promoting
Visionary
inspirational
Persistence

DuBrin, A. (2016). Leadership Research Findings, Practice, and Skills (8th Ed.). Boston, MA: Cengage Learning.

"I've learned that people will forget what you said, people
will forget what you did, but people will never forget how
you made them feel"
-Dr. Maya
Angelou
BrainyQuote. (2016). Maya Angelou quote. Retrieved from:
http://www.brainyquote.com/quotes/authors/m/maya_angelou.html

2/19/2016

LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson, 17


T. Gray,S.

Conclusion
Ashleys boss, James, asked her a very
important question:
Are you an effective team leader?

Ashleys response is telling:


I think I am.

Key missing ingredients:


Consensus, vision, transformation,
communication, trust

DuBrin, A. (2016). Leadership Research Findings, Practice, and Skills (8th Ed.). Boston, MA: Cengage Learning.

2/19/2016
LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson, T. Gray,S.

18

Teamwork requires that


everyones efforts flow in a single
direction. Feelings of significance
happen when a teams energy
takes on a life of its own.
- Pat Riley

Riley, P. (1993). The Winner Within: A Life Plan for Team Players. New York, NY:
Group.

2/19/2016

The Berkley Publishing

LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson, 19


T. Gray,S.

References:

BrainyQuote. (2016). Maya Angelou quote. Retrieved from:


http://www.brainyquote.com/quotes/authors/m/maya_angelou.html
Dubrin, A. (2016). Leadership: Research Findings, Practice, and Skills.
Boston, MA. Cengage Learning.
Keller, H. (1903) Optimism: My Key of Life. New York: T.Y. Crowell.
Quotes from the trial of Joan of Arc (n.d.). InBiography Online.Retrieved
January 26, 2016 from www.biographyonline.net
Riley, P. (1993). The Winner Within: A Life Plan for Team Players. New York,
NY:
The Berkley Publishing Group.

2/19/2016
LDR601 Winter 2016 - Team Project - Roberts, V. Stearns, J. Wilson, T. Gray,S.

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