Job Description
Seater/Greeter
Opens door for arriving and departing guests
Gives a friendly greeting such as "Hi, welcome to Texas Roadhouse"
and a heartfelt thanks, inviting guests to come back soon
Seats guests with bread, initiates conversation and the story while
leading them to the table (e.g., "Don't you love our fresh-baked
bread?" and "Which one of our hand-cutsteaks is your favorite?" or
"Is this your first visit to Texas Roadhouse?") You can even show off
our meat display.
Name Taker
Takes guest party information
Gives accurate quote times
Issues pager
Directs guest to waiting area or bar
Works hand in hand with Call-Ahead Host
Informs all walk-ins about call-ahead seating with magnets, business
cards, key chains, etc.
Constantly communicates number of large parties with Door
Coordinator and Leader at the Door
Updater
Provides the Board/Seating Coordinator up-to-date table availability
information
Works side by side with SAs executing quick table turns with a goal of
no open tables at any time. "Keep the seats warm."
Keeps moving throughout the dining room
Communicates with Large Party Coordinator
To Go
Takes, places, and completes all to-go orders
Has legendary menu knowledge, answering all questions regarding the
menu
Acts as additional Seater or Food Runner
Displays legendary courtesy and has proper phone knowledge
Call Ahead
Takes all call aheads, getting all party information, while
communicating information to Name Taker
Maintains an up-to-date knowledge of accurate quote times for parties
of all sizes
PART B
Work-Based Learning Training Plan
Student Information
Student Name
Job Title
Business/Employer
Assigned Supervisor
WBL Coordinator
Beginning Date
Ending Date
John Doe
Host Expanded Roles
Texas Roadhouse
Greg Jacobson
Kevin Jost
May 1, 2016
Open
2 = Sometimes OR rarely
Classroo
m
Worksit
e
Level
PART C
Criteria for Individual Learning Objectives
Punctuality
Attitude
Professional Appearance
Customer Service
Self Image
Self Interest
Finances
Safety