Romona Franklin

7214 Campfield Rd., Gwynn Oak, MD 21207

Cell: 410-926-8849
E-mail: rfranklin001@outlook.com
Objective:
To obtain employment within an organization that welcomes a determined, conscientious employee where I
can utilize my leadership and management experience to promote the continued success of the company.
Skills
Proficient knowledge of Microsoft Office
Excellent leadership ability
Strong Organizational Skills

Ability to multi-task
Keyboarding appx. 65wpm


Education

January 2001 January 2002

TESST College of Technology
Program description: Office Computer Applications
Diploma Obtained

July 2000 August 2000

Rowan Cabarrus Community College
Program description: General Studies
Diploma Obtained

September 2012 Present

Community College of Baltimore County
Program description: General Studies/Legal Studies

Professional History

January 2012 Present

Transworld Systems Inc, formerly NCOFS, Baltimore, MD
Inventory Coordinator/Strategy Manager
Provide support in the master servicing of student loan debt portfolio to achieve financial and operational goals. Maintain
inventory controls, distribute inventory to pre-legal, legal, and post legal collection network, evaluate and update processes for
efficient workflow, train staff members, maintain partnerships with vendors, manage monthly invoicing, and assist with financial
matters related to customer receivables.

November 2005 January 2012

NCO Portfolio Management, Horsham, PA
Director, Portfolio Mgmt. Support Services
Managed daily workflow of staff members to achieve departmental goals. Supported portfolios purchased from and sold to
over 30 vendors, built and maintained relationships with vendors and NCO employees, provided feedback to Sr. Executive Staff
regarding current and future acquisitions and sales, managed incoming client remittances by reconciliation and disbursement of
funds, evaluated, updated and created processes to maintain efficiency and controls. Also maintained employee payroll,
discipline, scheduling, and training.

September 2004 November 2005

NCO Financial Systems, Baltimore, MD
Auditor
Reviewed consumer account records to ensure quality and compliance, documented and reported procedural violations.

February 2003 - September 2004

NCO Portfolio Management, Baltimore, MD
Support Services Rep
Reviewed public record information to determine eligibility of account repurchase, created financial reports, invoiced and
ordered customer documentation from vendors, supplied customer credit applications and monthly statements to purchasing
vendors, acting team lead in the managers absence.