MEPCO Billing System Internship Report

BillingSystemofMultanElectricPowerCompany


Dedication
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Table of Contents
A Directory to the
Report

Table of Contents
Preface
Acknowledgements
Section 1:
Introduction
1.1
1.2
1.3
1.4
1.5
1.6
AboutMEPCO....
HistoryofMEPCO...
VisionofMEPCO..
MissionStatement.
TechnicalOverview
JurisdictionMap..
Section 2:
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
3.1
3.2
3.3
3.4
3.5
4.1
4.2
4.3
4.4
4.5
19
20
21
23
25
27
27
29
Getting New Connection
ApplyingforNewConnection...
ProcessingofUserApplication..
MakingFeasibilityReport....
PayingtheDemandNotice.....
DFDforGettingaNewConnection
Section 4:
12
13
14
14
15
17
MEPCOs MIS
Organogram.
MajorSubsystemsofMEPCO.
InputsandOutputsofMEPCO
MEPCOsMIS..
OrganogramofMISDept..
WorkingofMISDept
MEPCOOnlineMISWebSite.
MISWebSiteMainMenu.
Section 3:
8
10
32
33
34
35
36
Billing System
ConsumingUnits.......................
MeterReading.....
Generating&DistributingBills..
PayingBillsandReceivingRevenues....
DFDofBillingSystem........
37
38
39
40
41

Section 5:
Section 6:
Section 7:
Problems in Current System

Proposed Solutions
References
44
46
48
Preface
Some Words
About the Report

Preface
Genius makes its observations in shorthand; talent writes them out at
length.
ChristianNevellBovee
Nothinghassuchpowertobroadenthemindastheabilitytoinvestigate
systematicallyandtrulyallthatcomesunderthyOBSERVATIONinlife.
MarcusAurelius
Asmentionedbytheabovequotationsobservingandonsiteviewingarea
veryfirmbaseforlearning.Welearnalotmorebyseeingthetheories,wereadin
books,appliedpracticallybytheprosandbyseeinghowtheyactuallyputthemto
work.
Teambuildingandteamsareanimportantpartofthebusinessasweseeit
today and a large emphasis is given to them in the modern business world.
Organizationsmakesystemstoaccomplishtasksandtoincreaseefficiencyintheir
work. When it came to choosing the organization of the Billing System MEPCO
becamethefirstthingtothemindoftheteammembers.
We were extremely pleased to do the case study of MEPCO because we

sawthebookwrittentheoriesinrealaction.TheeffectivesystematMEPCOwasa
pieceofartandtoseeitinworkingprocesswasatreatitself.Thebillingsystemat
MEPCO is designed to calculate and disseminate bills and to store these bills in
the data base and to use them for further use. MEPCO has fine organizational
structure and a well defined fully working effective system that helps and aids
managerstodotheirjobatbest.Ourknowledgewasfurtherenlightenwhenwe
hadsomeofthelecturesfromtheseniorsmanagersofMEPCO,theyknewquitea
lotabouttheorganizationandthesubjectandtheyleftnostoneunturnedtolet
usknowaboutthatitwasafourweekstudyofthebillingsystemandwehadthe
mostenjoyablecasestudyofourlife.
Itishopedthattheconductedstudyandthecompiledreportwillprovidea
sourceofcomprehensiveinformationandacompletesurveyreportonthetopic
aswellasontheorganization.
Acknowledgements
A Short Thanks
Giving

Acknowledgements
Thisprojectreportisaresultofjointhardworkofthewholeteamandwas
accomplishedbytheblessingandgraceofAllahAlmighty.
WewanttogiveaspecialthankstoProf.Dr.MuhammadAftabwhogave
ustheirfullsupportandguidedusthroughoutthisreportandsheshouldbegiven
creditontopofallforthiscollectionofknowledge.
We like to express our gratitude to Raja Ishtiaq (Head of Law Dept.

MEPCO),AhsanKareem(ManagerRevenueBranch)andthewholeMEPCOTeam
that helped us by providing all the needed information we needed to complete
thisreport.
Attheendwewouldalsoliketothanksourparentswhomotivatedusand
that motivation led to the successful completion of the report and also all our
mateswhotooktimeoutoftheirbusylivestohelpuscompletethisreport.
10
Section 1
Introduction
Sr.
1
2
3
4
5
6
Title
AboutMEPCO
HistoryofMEPCO
VisionofMEPCO
MissionStatement
TechnicalOverview
JurisdictionMap
11

1.1 About MEPCO

Multan Electric Power Company is one of the biggest Distribution Company of
WAPDA, its area of operation is from Sahiwal to Sadiqabad, Bahawalnager to
Bahawalpur and Tounsa Sharif to Rajanpur and bordering with Sind, Balochistan and
NWFPMap.
TheCharterofMEPCOistoprovidethereliability,qualityandsafetyofelectric
powersupplytotheconsumersinitsJurisdiction.
MEPCOisenvisagedforthecreationoftheresourcesandengineeringplansfor
additions,renovationandaugmentationofthedistributionsysteminordertoachieve
charter.
MEPCOisputtingeffortstomakeitaviableandprogressiveutilitytotakecareof
consumer'spowerdemand.
Following MEPCO Officers will sit at MEPCO Regional Complaint Centre,
KhanewalRoadMultanbetween1000to1200hrsontheweekdaysmentionedagainst
each to receive the complaints regarding electricity. They will issue orders at the spot
wherepossibleforimmediatedisposalofcomplaints:
Sr.No.
a.
b.
c.
d.
e.
Officers
ChiefEngineer/Tech:
Director
ChiefEngineer/CSDirector
ChiefEngineer/Op.Director
Manager(Commercial)
Manager(O&M)Distribution
Day
Monday
Tuesday
Wednesday
Thursday
Friday
Incaseofnonavailabilityofanyoftheofficer,nextjuniortohimwillsitinhisplace.
12

1.2
History of MEPCO
WAPDA
The electricity supply service in Pakistan, initially, was undertaken by different
agencies, both in public and private sectors, in different areas. In order toprovide for
theunifiedandcoordinateddevelopmentofthewaterandpowerresources,Waterand
Power Development Authority (WAPDA) was created in 1958 through WAPDA Act,
1958.
AreaElectricityBoardMultan
The local areas electricity distribution service was being performed by various
RegionsofWAPDA.ThentheAreaElectricityBoard(AEB)Multan,ontheeightAEBsin
Pakistan,wasestablishedundertheschemeofAreaElectricityBoardsin1982,inorder
to provide more autonomy and representation to provincial government, elected
representatives, industrialists,agriculturalists and other interest groupsin functions of
theAEBs.
MEPCO
Theenvironmentandstructureofthepowerindustrythroughouttheworldare
undergoing dramatic change. The power sector is moving from monopoly to
privatizationandfromintegrationtodisintegration.Tokeeppacewiththischange,the
GovernmentofPakistanapprovedaS0trategicPlanin1994asaconsequenceofwhich
the power wing of WAPDA has been unbundled into 12 Companies for generation,
transmissionanddistributionofelectricity.
MultanAreaElectricityBoardwasreorganizedintoonesuchcorporatizedentity
under the name of Multan Electric Power Company (MEPCO) with effect from
14.05.1998,withtheaimofcommercializationandeventuallyprivatization.
13

1.3
Vision of MEPCO
Toensureconvenientavailabilityofhighqualitypowerinareaofresponsibility,in
ordertoalleviatethepoverty,improvequalityoflifeandmaketheIndustrialand
AgricultureSectorcompetitiveintheWorldMarket.
1.4
Mission Statement
Ensureconvenientavailabilityofhighqualityelectricpowertothepeopleat
affordableprice,retainingfinancialviabilityoftheCompany.
14

1.5
Technical Overview
AreaofOperation
MEPCO'sareaofresponsibilitycoversCivilDistrictsofMultan,Khanewal,Sahiwal,
Pakpattan, Bahawalnager, Lodhran, Bahawalpur, R.Y. Khan, Vehari, Muzaffargarh, D.G.
Khan,Layyah,andRajanpur.(Map)
OrganizationalStructureOfMepco
MEPCOcomprisesofthefollowingeight(08)distributionsOperationCircles,one
(1)Constructionandtwo(2)GSOCircle,asdetailedbelow:
OperationCircles
CircleName
1.MultanCircle
2.D.G.KhanCircle
3.VehariCircle
4.BahawalpurCircle
5.SahiwalCircle
6.R.Y.KhanCircle
7.Muzaffargarh
8.BahawanagerCircle
G.S.O.Circles
ProjectConstructionCircle
Divisions/SubDivisions
6Divisions/33SubDivisions
6Divisions
1. MultanCircle
2. SahiwalCircle
8Divisions
GridStations
1.132/11KV
2.66/11KV
Total
74Nos.
30Nos.
104Nos.
15

DistributionTransformers
109,381Nos.
CapacityofDistributionTransformers
5639.770(MVA)
DetailOfInformationGivenBelow:
Sr.
#
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Information
TotalLengthof132/66KV,T/Lines
132KVTransmissionLine.
66KVTransmissionLine.
TotalNo.ofPowerTransformers
PeakDemandof200607
PeakDemandof200708
NewG/Saddedin200607,200708
Conversionfor66KV&132KV200607
Augmentationduring200607,200708
Extension200607,200708
Figure Unit
4282
2832
1450
197
1852
2218
01
02
22
15
KM
KM
KM
Nos.
MW
MW
No.
Nos.
Nos.
Nos.
HT/LTLINES
Sr.#
1.
2.
3.
Information
11KVFeeders
Lengthof11KVLine
LengthofLTLine
Figure
867Nos.
61,818.224KM
41,615.914KM
16

1.6
Jurisdiction Map of MEPCO
17
Section 2
MEPCOs MIS
Sr.
1
2
3
4
5
6
7
8
Title
Organogram
MajorSubsystemsofMEPCO
InputsandOutputsofMEPCO
MEPCOsMIS
OrganogramofMISDept.
WorkingofMISDept.
MEPCOOnlineMISWebSite
MISWebSiteMainMenu
18

2.1
19
Organogram

2.2
20
Major Subsystems of MEPCO

Finance
Audit
HRM
Comercial
Legal
Operational
MIS
Technical

2.3
Inputs and Outputs of MEPCO
MEPCO Multan Electric Power Company is an electricity distributing company

thatdisrtibuteselectricity.MultanElectricPowerCompanybuyselectricityfromeither
WAPDAthePakistanWaterandPowerDevelopmentAuthorityandNEPRAorproduce
theirownelectricitybyusingthermalpowerstationanddistributesittotheconsumers
throughgridsandpowerstations.
Inputs
TheinputsofMEPCOincludestherawformofelectricitycomingfromthepower
stationsandWAPDAandthepurchasedelectricityfromNEPRA.Thethendistributethis
electricitythroughoutthemultandivision.
Outputs
TheoutputofMEPCOistheprocessedformofelectricitythatisinthestateof
distributionandisdistributedthroughgridstationsandtransformer.Theydistributethis
electricitythroughoutmultandivisiontovarioussubdivisions.
21

22
Vendors
St
oc
k
t
en
Ho
ld
er
s
nm
er
ov
G
Fees Backs
WAPDA
Processing
Electricty
Distribution of
Electricity
Di
s
t
al
m ns
r
e o
Th tati
S
Inputs
Consumer
Management
Control
ri
b
ut
or
s
Economic
Indicators

2.4
23
MEPCO MIS
The MIS of MEPCO Multan Electric Power Company is specialy designed to solve the
managementrelatedissuestheMISofMEPCOtaketheinputscomingfromallthedept.
andbanksthatarepresentintheirenviornmentMISthenprocessallthedatacoming
from these sources then make reports that helps in management decision making.
Thesereportshelpalotinmanagingthefirmeffectivelyandefficiently.
UpperManagementLevel
Middle Level Management
Lower Level Managent
Strategic
PlanningInformation
Management Control
Information
Operational Information

MIS
MEPCOsMIS
24

2.5
25
Organogram of MIS Dept.

2.6
26
Working of MIS Dept.

Revenue
Office
MIS Department
Liasion
Section
Control
Section
Punch/Entry
Section
Machine
Room

2.7
27
MEPCO Online MIS Web Site
Purposeofwebsite
On the directives of CEO MEPCO, Online MIS website (www.mepcoit.com.pk) is
developedtoprovideallrequiredreportsandinformationtoconcernedfieldofficersontheir
desk through internet promptly. This helps for prompt action to control line losses, improve
recovery and overall performance of company through daily monitoring. This website is
passwordprotected.
Howtoaccesswebsite
Afterconnectinginternet,RunInternetExplorerandtypewww.mepcoit.com.pkinaddressbar
ofInternetExplorer.PressEnterorclickonGoButton.
UserName&Password
A login screen as above will appear. Please give the user name and password as already
providedtoyouandclickonlogin.

28
Menu
Aftersuccessfulloginhomepageofwebsitewillbeappeared.Youcangotodifferentreportsby
usingmenus.
Username and passwords along with user manual has been circulated vide this office No.
MCM/WS208/15911796dated07.06.2005.

2.8
MIS Web Site Main Menu
Home
{ SiteHome(Usethisoptiontogotohomepage)
{ Logout(Usethisoptiontologoutyouraccount)
DailyReports
o
o
o
Cashcollection(Datewise)CompanyleveltoSubDivisionlevel
Batchwiseassessment(Batchwise)CompanyleveltoSubDivisionlevel
BillingStatisticsReport
BillingStatus(StatusofBatch&CashreceivedfromDivisionsandstatusof
CashPostingandBatchbillingatComputerCenter)
Defaulters
o
RunningDefaulters
CompanytoSubDivisionLevel
From1000to500000(Selectany)
To1000to>500000(Selectany)
BatchNo.01to21,27orall
PrivateorGovt.
RunningorDisconnected
Sortedby:RefNo.,Amount,Age
OutstandingTDOs/EROs(CP114)
OutstandingTDOs/EROs(CP114Tentative)
Availableon25thofeachmonth
LineLosses
o
o
o
Monthly(CompanytoSubDivision/Feederlevel)
Progressive(CompanytoSubDivision/Feederlevel)
FeederAnalysis(%AgeLossesSlabwiseList)
MonthlyBilling
MonthlyBillingv/sCollection&%Age
CompanytoSubDivisionlevel
Private,Govt.&Total
Tariff/SlabWise(AnalysisofBilling/Collection)
ComputedAssessment
ComputedAssessmentv/sCollection&%Age
Revenue
29

Private,Govt.&Total
Receivables
Receivables,Arrears&SpillOver
Private,Govt.&Total
Govt.Departments
Federal&ProvincialGovt.
Departmentwise
No.ofconsumer,O.Bal.,Assessment,Payment,C.Bal
Others
DefectiveMeters(CP90)
o BillingProgram
MeterReadingandBillingSchedule
o CourtCases

UseBackButtontogoback
UseMISHomeButtontocomeonmainhomepage
AllReportscanbeprinted.
30
Section 3
Getting New
Connection
Sr.
1
2
3
4
5
Title
ApplyingforNewConnection
ProcessingofUserApplication
MakingFeasibilityReport
PayingtheDemandNotice
DFDforGettingaNewConnection
31

3.1
32
Applying for New Connection
UseCase
Toapplyfornewconnectiontheuserneedstosendtheapplication
totheSDOwhichthenprocessitfurther.

3.2
Processing of User Application

ProcessingoftheUser'sApplication
Recive User's
Application
SDO
Check Connection
Recuest
<<include>>
<<include>>
Conncection
Request < 40
Conncection
Request >= 40
*
Ast.
Manager
C.S.
*
<<extend>>
*
<<extend>>
Ex.
Engg.
*
*
*
Make a Fesibility
Report
<<include>>
*
Actor
Make Demand
Notice
ThesentapplicationisthensentbytheSDOtoeitherex.Engg.Orto
the Ast. Manager C.S. depending on the requested connection. Who then
directittothelinemantogetafeasibilityreportwhichissenttothedist.
33

3.3
Making Feasibility Report

MakingFeasibilityReport
Ex.
Engg.
Process
Application
<<include>>
Make Feasibility
Requirements
Line
Suprt.
Recieve Feasibility
Requirements
<<include>>
On Site Feasibility
Study
<<include>>
Process Demand
Notice
<<include>>
Send Demand
Notice
SDO
Tomakethefeasibilityreportthelinemangivesadirectvisittothesitewhere
theconnectionistobeinstalled.ThenestimatetheexpensesthensenditbacktoSDO.
34

3.4
Paying the Demand Notice

PayingtheDemandNotice
Recieve the
Demand Notice
<<include>>
*
Actor
Pays Demand
Notice in a Bank
<<include>>
Send Receipt
Recieve Receipt
*
Actor
Oncethedemandnoticeismadeitisthensenttotheusersothathe/shemay
payittothebanks.
35

36
3.5
DFD for Getting a New Connection
Section 4
Billing System
Sr.
1
2
3
4
5
Title
ConsumingUnits
MeterReading
Generating&DistributingBills
PayingBillsandReceiving
Revenues
DFDofBillingSystem
37

4.1
38
Consuming Units

4.2
Meter Reading
39

4.3
40
Generating & Distributing Bills

4.4
41
Paying Bills and Receiving Revenues

4.5
42
DFD of Billing System
Section 5
Problem in the
Current System
43

5.1
Problems in Current System
Nothing in the world is perfect except Allah every existing thing has got its
limitationandhasalwayshadaroomforimprovement.ThebillingsystemofMEPCOis
nodifferent.Theyhavegottheirownerrorsandlimitationwhichwillonlygowithtime.
SomeofthemajordrawbackofMEPCOssystemareasfollow:
1. NoonlineapplicationSystem
2. Billingprocessisslowandhastogothroughalotofuselessstages.
3. Recoveryreportsaresentaboutamonthlate.
4. The mainframe is located in the head quarters which slow down the report
receivingprocess.
5. Theschedulegeneratingprocessisnotautomated.
6. Moreautomationisneededintheorganization.
44
Section 6
Proposed
Solutions
45

6.1
Proposed Solutions
TheProposedsolutionsare:
1. NeedonlineapplicationSystem
2. NeedtospeeduptheBillingprocessandhastogocuttheuselessstages.
3. Recoveryreportgenerationmustbespeedupsothatactionshouldbetaken
early.
4. Mustincreasedatabasecapability.
5. Theschedulegeneratingprocessmustbeautomated.
6. Moreautomationisneededintheorganization.
46
Section 7
References
47

7.1
Proposed Solutions
1. www.scribd.com
2. www.docstoc.com
3. www.wikipedia.com
4. www.britanica.com
5. SADbyAwad
6. SADbyKendellnKendell
7. MISbyLoudennLouden
8. ISbyStevenAlter
48

MEPCO Billing System Internship Report

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BillingSystemofMultanElectricPowerCompany

Getting New Connection

Problems in Current System

We were extremely pleased to do the case study of MEPCO because we

We like to express our gratitude to Raja Ishtiaq (Head of Law Dept.

1.1 About MEPCO

Jurisdiction Map of MEPCO

Major Subsystems of MEPCO

Inputs and Outputs of MEPCO

MEPCO Multan Electric Power Company is an electricity distributing company

Middle Level Management

Lower Level Managent

Organogram of MIS Dept.

Working of MIS Dept.

MEPCO Online MIS Web Site

MIS Web Site Main Menu

Applying for New Connection

Processing of User Application

Making Feasibility Report

Paying the Demand Notice

DFD for Getting a New Connection

Generating & Distributing Bills

Paying Bills and Receiving Revenues

DFD of Billing System

Problems in Current System

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